Service Trainer Resume Sample
Kenton Dietrich
481 Tate Flats,
Boston,
MA
+1 (555) 957 3325
Work Experience
Lead Field Service Engineer Trainer
08/2017
-
PRESENT
New York, NY
- Develop and teach training classes for the Service Technicians that work for Miller Electric’s Authorized Service Agencies, Rental Businesses, and End Users
- Reinforce ITW Welding brand attributes within team members and ensure those attributes are embedded in all interactions
- Create a motivating and energetic environment that supports the other trainers to do their best work
- Maintaining & enhancing a supportive structure to enhance the service training team effectiveness for distributors & accounts for emerging sales opportunities and support
- Maintain a deep understanding of individual trainer skills, knowledge and experience, and ensure that improvement and growth plans are developed as necessary
- Establish and organize team procedures to ensure efficient operations and maximize employees’ performance
- Assist in the development, testing and communication of operational procedures to ensure quality and productivity standards are being met
Service Desk Trainer
11/2013
-
05/2017
New York, NY
- Contribute to our training strategies and initiatives and be a leader of the Service training team
- Alternate Location - Phoenix, AZ or El Segundo, CA
- Alternate locations: Raleigh, NC or Winston Salem, NC
- Manage training process (plan, create, deliver, track)
- Provide data and feedback to Client Support Team Service Centers and Local office management on use of systems and processes relative to the processes performed in the Centers
- Facilitate Workload management tools using agreed upon tool
- Participate in Centers, local office/team meetings, as requested
- Support Super Users and Centers Subject Matter Experts
- Perform system troubleshooting and liaise between Center associates and IT Support, if needed
Service Delivery Trainer
10/2008
-
06/2013
New York, NY
- Evaluate trainee’s progress and adjust training methods to suit individual trainee needs
- Leadership ability and ability to motivate others
- Outstanding presentation skills with groups of all sizes
- Break complex concepts down so that trainees can understand them
- Excellent customer service skills and exceptional levels of patience
- Use different methods and take different approaches as required by each trainee
- Work independently and within the teams
Education
Johnson & Wales University (JWU Charlotte)
2002 - 2007
Bachelor's Degree in Management
Professional Skills
- Responsible for the Level 1 training program which is given to all new-hire employees of the Service Desk, as well as responsible for the Level 1 continuous training program
- Proven success and experience with facilitating soft skills and helping colleagues understand the importance of compassion and empathy in dealing with patients
- Strong English verbal and written communication skills (Mandatory)
- Work experience totaling at least 3 years of experience and training
- Demonstrated knowledge, skill and ability to create training content using appropriate media (PowerPoint, Video, Webinar, etc.)
- Good organization/time management skills
- Previous teaching or coaching/training experience would be an advantage
How to write Service Trainer Resume
Service Trainer role is responsible for training, english, organization, printing, retail, security, analysis, reporting, design, travel.
To write great resume for service trainer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Trainer Resume
The section contact information is important in your service trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Trainer Resume
The section work experience is an essential part of your service trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service trainer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Trainer resume experience can include:
- Evaluate trainees' skills and determine appropriate course of action
- Adapting to priority changes
- Demonstrates procedures being taught, such as programming and repair
- Conduct skill gap and training needs analysis for the region
- At least one year of experience of training a group on the details of RCS in Healthcare Patient Financial Services
- Ensure Analyst quality meets Service Desk standards prior to release from Training
Education on a Service Trainer Resume
Make sure to make education a priority on your service trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Trainer Resume
When listing skills on your service trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service trainer skills:
- Strong English skills – both written and spoken Requirements
- Experience of relevant training and coaching techniques
- Experience supporting clinical software applications, hardware, and network connectivity issues
- Three or more yearly’s’ experience as Banquet Captain in a high volume, upscale hotel
- Proven track record in team leadership
- BS in Information Systems (or equivalent) and/or relevant work experience (at least 5 years)
List of Typical Experience For a Service Trainer Resume
1
Experience For Service Desk Trainer Resume
- Delivers "soft skill" course development and delivery to service staff in the areas of customer satisfaction, communication, etc
- Working in an urgent delivery timeline
- Write or facilitate the writing of training guides and training material for all training provided by the Service Desk
- Improve the performance of the business through retail service staff training, role playing, coaching and overall service business administration
- Lead in-store service training and work-out sessions in existing locations
- Background in curriculum and training program development from inception to delivery of a program
- Support service staff in-person and remotely through routine check-ins and training events
2
Experience For National Field Service Trainer Resume
- Act as expert of Hiab systems and tools, conduct training and response to daily queries to ensure maximum utilization of Hiab systems and tools
- Interact with various third-party support groups to coordinate on-site or remote training on Service Desk supported applications
- Develop training for the MHS Service Desk to meet contract requirements
- Write or facilitate the writing of lessons plans for applications
- Develop assessments for training modules
- Participate in the new personnel in-processing process
- Process the ability to create, edit and run MS Power Point presentations for training sessions
- Provide monthly training reports
- Develops training material and service desk procedures
3
Experience For Service Delivery Trainer Resume
- An intermediate to advanced level of knowledge about the Windows operating system
- An in-depth understanding of workstation hardware and remote diagnosis of that hardware to include printers, monitors, and other peripherals
- Proficient with Windows based applications and Microsoft Office
- Act as a worthy representative of the company at all times
- Ensures proper tools, equipment, materials and knowledge are provided to the team or individual for proper operational responsibilities
- Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs such as ProCare contracts and communicating with the appropriate customer and Stryker personnel for follow up
4
Experience For Field Service Trainer Resume
- Able to adapt to any environment and ensure that colleagues needs are met
- Meet or exceed quality targets for instructor or facilitator performance
- Create and design rapid implementation trainings constantly for complex services and products
- Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required. Conduct pilot training and provide feedback to adjust materials to better serve team members
- Manage multiple assignments and processes
- Determine an approach to project independently
- Anticipate and prevent potential problems
- Improve the appearance, efficiency and functionality of retail service spaces through 5S work-out sessions, compliance implementation, fixture setup and process role playing
5
Experience For Product Service Trainer Resume
- Communicate fundamental principles of service business operations and key metrics to business owners, managers, advisors and technicians
- Remote analysis of business plan, process and performance through data and dialogue
- Routine follow-up and summary of key objectives
- Closely work with APAC Product Support Manager and Technical Support Specialists to develop short term and long term training plans in APAC region, training modules mainly include: Hydraulic, Electronics, Installation, etc
- Enhance technical knowledge and service capabilities of FLU in the region
- Ensures that the team members develop, maintain, and increase their own technical and/or process knowledge
- Delivers technical training to organization employees so as to develop and enhance their technical skills and/or meet their developmental needs on products, processes and technologies. Key activities include participating the training materials selection, monitoring the training programs and future needs in line with the defined guidelines
- Preferably with license but not a requirement
6
Experience For Banquet Service Trainer Resume
- Supports Field Service for product and process questions
- Conforms to, supports and enforces Company policies and procedures
- Coordinate involvement of other departments (Engineering, Manufacturing, Customer Service, Marketing, Legal) to design classroom support materials and training aids
- Train all new Service Desk personnel to current specification
- Conduct official hand-off of trainee strengths/weaknesses to Service Operation Supervisors
7
Experience For Field Service Trainer & Technical Support Resume
- Provide new personnel with policies and guidance for the MHS Service Desk
- Investigate and suggest improvements to Service Desk procedures
- Perform regular quality incident and call audits
- Promote adherence to Service Desk policies and procedures
- Promote a positive team environment
- Promote seamless communication within the Service Desk
- Develop and implement training strategies to meet the demands of our customer base. This includes in-house training, laptop training, updating the Training Matrix, and identifying Nuts and Bolts needs
- Observes trainees in laboratory and answers trainees' questions
8
Experience For Service Desk Centralized Trainer Resume
- Ensures certifications for all service employees are met in a timely manner
- Work closely with Service Managers to help maintain Global Benchmarks
- Take a proactive role in developing ideas for machine performance to reduce CPC, and parts creativity to reduce parts usage and expense. This includes but is not limited to the reporting and analysis of developing costs
- Service technician level advancement
- Work with a variety of people from diverse backgrounds
9
Experience For Regional Service Trainer Resume
- Provide feedback in a positive and supportive manner
- Equivalent combination of education
- Apply basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience
- Develop expertise and practical knowledge of applications within business environment
- Takes control over acute situations and previously unresolvable issues to provide a quick resolution
- Follow ITIL Service Desk best practices
10
Experience For Lead Field Service Engineer Trainer Resume
- Extensive experience supporting customers in multiple remote locations, utilizing all appropriate methods including the use of remote support tools in a LAN/WAN environment
- Demonstrated organization and presentation skills
- IT Skills (Mandatory)
- Previous experience in formal or informal training development and facilitation
- Experience in electrical / hydraulic systems
- Learning and Development certification
- Creates and maintains a positive learning environment
List of Typical Skills For a Service Trainer Resume
1
Skills For Service Desk Trainer Resume
- Use a variety of training approaches to reinforce and keep the soft skills alive
- Experience: 5-10 years of technical support and/or training on Generator and/or Compressor Products
- Demonstrated ability to facilitate training in various settings
- Experience with Microsoft Office Products, and general office computing tools required
- One (1) years of experience as an instructor in a call center environment
2
Skills For National Field Service Trainer Resume
- Previous experience in medical device industry
- Experience in adult education required
- Measure effectiveness of training content and delivery
- Provide feedback about leadership on classroom performance, team member experiences, and recommend actions for improvement
- Travel to service locations to evaluate effectiveness of people, process, place, parts, business plan
- With at least 2-3 years of work experience in the related field and or in the same industry is an advantage
- Evaluating instructional materials and the results of instruction and counseling students on academic learning problems
3
Skills For Service Delivery Trainer Resume
- Writing learning objectives
- Preparing test items
- Training and resource development for the service desk
- Coordinates new hire training activities including travel arrangements, classroom setup, printing of materials, and updating training materials
- Provides product, process and technical systems training for Field Service teams including new hire and ongoing training
4
Skills For Field Service Trainer Resume
- Assist in the development and maintenance of training material, e-learning courses and on-demand training modules
- Conduct on-site classroom training, smaller group training and virtual online training
- Participate in identifying program needs, obtaining technical data and scheduling programs
- Create, develop and maintain training sessions and workshops, training modules, training and technician evaluation tools, etc.
- Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program
- Evaluate trainees, providing targeted feedback to improve performance and training materials
- Support management team in identifying trends for continuous improvement benefiting the
- Conduct Process Reviews (desk audits) for the purposes of identifying process compliance and training needs
5
Skills For Product Service Trainer Resume
- Support COO to determine training needs and develop/implement training plans
- Support National Practice lead and Center Management to determine training needs and develop/implement training plans
- Build annual training program and prepare teaching plans
- Tracks and analyzes training programs by examining agent performance
- Develop training materials using a variety of instructional design methods
- Key part of building and maintaining exceptional employee engagement throughout the department
- Deliver technical training to team members through a combination of blended learning solutions
- Execute and share best practices for ensuring excellence in instructor training and performance
- Compare current state of business operation and throughput utilizing our benchmarking report, market analysis, Business Intelligence, ASCEND POS data
6
Skills For Banquet Service Trainer Resume
- Has training and working knowledge/exposure in the related field and/or in the same industry is an advantage
- Responsible for assisting with instructional design to include using electronic and virtual media
- Facilitates onsite classroom training as required and makes recommendations and improvements to Field Service training
- Supports the ongoing management of the company learning management system
- Technical competency in servicing and applying generators and/or compressors
7
Skills For Field Service Trainer & Technical Support Resume
- Collaborate with subject matter experts to assess training needs with the goal of creating content that meets the customer’s needs
- Develop content workflow for level 1 training program
- Actively create/update training materials and support documentation as needed
- Analyze Management Reports to identify training opportunities and convey to management team
- Perform system troubleshooting and liaise between Retail office and IT Support
8
Skills For Service Desk Centralized Trainer Resume
- Perform system troubleshooting and liaise between Local Office & Center staff and IT Support
- Technical certifications or training
- Co-delivers learning solutions to an individual contributor and beginner audience to engage the learner, encourage participation and produce desired outcomes
- Intermediate to advanced proficiency in problem-solving Microsoft Office applications
- Build and implement service business plans and supporting programs
- Conduct on-site service CI events and training workshops
- Deliver training to distributors as well as selected end-users and installation partners
9
Skills For Regional Service Trainer Resume
- Supports the development and delivery of training materials on products, processes and technologies
- Selects appropriate training ads
- Creates and publishes training videos to support the distributed workforce model
- Provides customer training as requested
- Interact with various Service Desk personnel to continually provide improved training
10
Skills For Lead Field Service Engineer Trainer Resume
- Work with Communications Lead to ensure all training collateral meets or exceeds Quality standards and requirements
- Sets up and maintains training facilities
- Spend time in the field mentoring high potential technicians
- Accredited trainer in load handling or comparable mechanical industry
- Proficient in Microsoft office applications including Word, Excel, PowerPoint and Outlook
List of Typical Responsibilities For a Service Trainer Resume
1
Responsibilities For Service Desk Trainer Resume
- Recommends changes to training programs
- Alignment with the Client training program
- Microsoft Certified Help Desk Support Technician
- Competency in Microsoft Office products: Word, Excel, PowerPoint, and Outlook
- Familiar with Service Desk applications
- Speak and present in front of groups
- Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
2
Responsibilities For National Field Service Trainer Resume
- Familiar with and/or certified in curriculum development
- Travel by air or vehicle at 25%
- Provide data and feedback to local and regional management on use of systems and processes
- Provide customized reports as requested
- Facilitate Workload management tools (need to agree on the specific tool)
3
Responsibilities For Service Delivery Trainer Resume
- Participate in local office/team meetings as requested
- Participate in Local Office & Center team meetings as requested
- Emotional Intelligence Essentials
- Include curriculum maintenance
- HDI or similar certification
4
Responsibilities For Field Service Trainer Resume
- Familiar with and/or certified in ITILv3
- Recognized, by your peers as a leader and a team player
- Support Data Integrity
- Support Super Users
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