Client Development Manager Resume Sample

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Gina Lind
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Work Experience


Client Development Manager
01/2017 - PRESENT
Los Angeles, CA
  • Ownership of a multi-million ad-revenue goal. Define go-to-market strategy and priorities for internal/external initiatives that deliver against goals
  • Lead strategic client meetings at corporate and with decision makers at major advertising agencies
  • Understand and champion the needs of each vertical advertising industry and develop advertising solutions that solve for and generate incremental revenue
  • Be the resident expert for your verticals and become an expert in the ad tech landscape- keep up with the latest trends in the vertical as well as the advertising ecosystem
  • Define eBay’s Advertising unique value proposition and drive main marketing communication strategy
  • Supervise strategic account response proposals and sales cycle
  • Drive excellence in support teams, excel at managing cross-functional and navigate eBay’s corporate structure
Client Development Manager, Partners
03/2013 - 11/2016
Chicago, IL
  • Strive for outside the box ideas, own, implement and provide learnings to the broader group
  • Partner with the client team to develop and manage client plan
  • Maintain relationship map and monitor/plan client interactions
  • Manage marketing, including distributing mailings/thought pieces, invitations to conferences, etc
  • Coordinate and manage feedback from clients, including analysis of surveys and coordination of senior leadership interviews
  • Maintain client references
  • Develop and maintain client value proofs
  • Track broader industry trends and changes to understand broader market landscape
  • Construct a comprehensive client account plan in partnership with the account team to guide the team's activities and priorities. Ensure the day to day execution of the client plan, driving action behind the team ambitions through active project management
IT Client Development Manager
09/2008 - 02/2013
Philadelphia, PA
  • Develop and maintain the account relationship map and ensure a robust engagement strategy for key relationships is in place, helping the account leadership drive the development of deep and personal client relationships
  • Manage the account marketing plan, including distributing mailings/thought pieces and invitations to conferences, as applicable
  • Coordinate and manage feedback from clients, including analysis of surveys and senior leadership interviews
  • Provide industry expertise and HIM knowledge in a consultative manner to assist sales in the details of a coding, audit, and technology sale
  • Provide education to the sales team to increase their knowledge of the coding industry and increase sales outcomes
  • Meet with prospective clients and tell the M Modal coding and technology story to promote further sales of technology enabled services and products
  • Participate in bi-weekly sales region call for assigned region(s). Ensure sales leadership and sales team are up to date on operations announcements, project success stories and industry changes impacting potential sales

Education


Oklahoma State University - Tulsa
2004 - 2008
Bachelor's Degree in Marketing

Professional Skills


  • Strong planning and organizational skills, able to prioritize
  • Excellent questioning, listening, negotiating, qualifying, and closing skills
  • Demonstrated problem-solving skills
  • Strong analytical, capability and problem-solving skills
  • Impeccable oral and written communications skills that demonstrate active listening, usage of open-ended questions and effective collaboration
  • Numeracy and forecasting skills (including Transfer Pricing)
  • Strengthen and support the roll-out of clienteling skills, tools and systems training

How to write Client Development Manager Resume

Client Development Manager role is responsible for planning, database, retail, finance, credit, training, integration, purchasing, design, software.
To write great resume for client development manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Client Development Manager Resume

The section contact information is important in your client development manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Client Development Manager Resume

The section work experience is an essential part of your client development manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client development manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client development manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Client Development Manager resume experience can include:

  • Effectively advise clients on Schneider Electric’s software, services and product offerings
  • Effectively navigates around client organizations and leverages internal cross functional resources to create value
  • Ensure sensitive client issues are resolved effectively
  • Effectively navigates around client organizations and leverages internal cross-functional resources to create value
  • Experience in supporting business expansion opportunities within existing accounts and bringing on new business opportunities
  • Sales oriented individual with proven track record of success within the Ticketing/Live Entertainment Industry

Education on a Client Development Manager Resume

Make sure to make education a priority on your client development manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client development manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Client Development Manager Resume

When listing skills on your client development manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical client development manager skills:

  • Solid Excel & PowerPoint skills
  • Strong closing ability; experience closing $100,000+ deals
  • Strong closing ability; past experience closing $100,000+ deals
  • Proven experience selling directly to business leaders and product/service users
  • Previous customer service skills ideally in the card acquiring or
  • Demonstrate strong understanding of retail dealer market and key challenges

List of Typical Experience For a Client Development Manager Resume

1

Experience For Client Development Manager, Partners Resume

  • Very strong interpersonal skills, and excellent communication skills (verbal and written)
  • Strong Computer Skills: Microsoft Office and Sales Management software (SalesForce)
  • Self-starter with excellent project management skills and an appetite for creativity and innovation
  • Effectively manage the quote process and present quotes to existing clients for renewals/rebuys and additional products and/or services
  • Prior experience working with complex sales cycles that can at times last 6 months or longer
  • Prior experience selling high within an organization (C Suite)
  • Previous sales experience in a similar service-related business and/orexperience and knowledge from within the energy services industry
2

Experience For Client Development Manager, Netsuite Resume

  • Clear oral and written communication skills with the ability to present complex value propositions to client senior executives
  • Strong competitive drive; career motivated, willing to invest significant time and effort
  • Experience of using Salesforce.com is desirable
  • Partners with Regional/Division Managers, Sector Directors and Operating Group Managers to increase sales effectiveness and efficiencies
  • Experience in strategic international business development combined with consulting or software in the financial services sector
3

Experience For IT Client Development Manager Resume

  • Global experience/cultural understanding
  • BA/BS in Business, Marketing or related field or equivalent experience
  • Self-starter – demonstrate ability to work both independently and collaboratively
  • Experience in the use of Autoline software is desirable – especially in vehicles and accounts
  • Industry Knowledge: 3 - 5 years’ experience working in the Financial Services industry
  • 5– 7 Years of Professional Sales & Marketing Business Experience
  • Experience in product development
  • Effective closure rate with prospects
  • Experience working with internal product experts to develop and deliver innovative display/ad solutions to meet our clients’ marketing objectives
4

Experience For Enterprise Client Development Manager Resume

  • Assisting in ensuring profitability of client relationships with teammates
  • Identifying target opportunities for growth with the LS/HC industry
  • Working with Firm’s knowledge management team, build and maintain the LS/HC IG’s internal resources portal
  • Negotiating agreements with prospects
  • Assists in coordinating, acting as an escalation point, troubleshooting and advising, problem solving, and servicing clients’ concerns
5

Experience For Gcg-client Development Manager Resume

  • A passion for research and being resourceful in gathering information, and keeping up with new developments and what’s happening in the market
  • Responsible for converting new business opportunities by developing and proposing solutions that meet the needs of clients and intermediaries
  • Learn existing CDK software offerings to a high level and commit to undertaking regular training to ensure knowledge is current and relevant
  • Support technical demonstrations by interjecting pertinent industry knowledge to promote client understanding of the products
  • Develop relationships with lead introducers, exchanging information, gaining trust in order to generate quality leads
  • Generate and follow up on leads by making contact with prospects and creating interest in Schneider’s offerings
  • To be the ‘Face of IT’ to existing and prospective Hermes Clients acting as the IT liaison between clients and the business
6

Experience For Senior Client Development Manager Resume

  • Maintain a current understanding of competitors’ services and pricing
  • Maintain awareness and a thorough understanding of our client’s marketing strategies to meet goals
  • Attends applicable webinar, product training, and technical training as needed
  • Create and maintain differentiating LS/HC industry focused marketing and pitch materials (with input from practice groups)
  • Develop, implement and optimize new and existing client development capabilities and tools to reinforce in-store clienteling and Compass/CD100 usage
  • Accuracy and timely reporting on sales forecasting, activity and performance
  • Strengthen and manage relationships with existing customers
  • Monitor overall progress of sales to ensure that successful implementation occurs, providing feedback to introducers as appropriate
  • Co-ordinate and ensure completion of various client requests including ISDA’s and other agreements i.e. TOB’s, GMRA’s etc
7

Experience For Client Development Manager, Latam Resume

  • Develop and deliver compelling sales calls in a team environment
  • Works proactively to establish and sustain a strategic plan for managing the client’s use of the application
  • Develops and builds meaningful and lasting relationships with key and influential contacts
  • Proactive, outgoing, and ambitious!
  • Cross-Selling: Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with product expertise in post-sale discussion to enable project planning etc. (on occasion)
  • Monthly reporting to Head of Customer Success as required
  • Proficiency with MS-Office applications including Word, PowerPoint, Excel,
  • Build a working knowledge of (i) the LS/HC IG as it exists at the Firm and out in the market and (ii) the practice groups that serve the IG
8

Experience For Northeast Client Development Manager Resume

  • Engage with customers to ensure that they are getting the most out of our events and subscription products
  • Basic understanding of the freight transportation industry, with the ability to become a subject matter expert on the job
  • Proficiency in Microsoft Office applications, including Outlook, Excel, and PowerPoint
  • Establishes a professional and trusting relationship with clients
  • Identifies opportunities with existing client base for the delivery of additional products and services
  • Develop outreach strategy in partnership with the Market Vice President and stores to target new, existing and lapsed clients
9

Experience For Client Development Manager, Adtech Resume

  • Conduct and be responsible for conference calls, client visits, and resulting action items
  • Documents any sales related activity in CRM Software (forthcoming)
  • Responsible for the development and implementation of client development and marketing plans
  • Manage client relationships within the financial institutions business, demonstrating top quality account management
  • Provide training to clients on Trucost’s products and services
  • Entrepreneurial spirit and keen interest in proactively building a subscriber base
  • Possess the ability to close business, manage projects independently, and design and write compelling proposals and collateral
  • Have a true passion for what we do - helping customers succeed
  • Perform in a fast-paced, rapidly changing marketplace and be driven to meet and exceed revenue targets and account responsibilities
10

Experience For Client Development Manager, GFO Resume

  • Comfortable communicating in direct client interactions
  • Exercises judgment in handling confidential/sensitive information; trustworthy
  • Personable and outgoing; ability to work with sales
  • RHIT, RHIA, CCS or other coding credential
  • Ideal candidates include 8+ years working in a professional services firm in account management or similar

List of Typical Skills For a Client Development Manager Resume

1

Skills For Client Development Manager, Partners Resume

  • Client Value Creation – demonstrates concern for meeting internal and external clients’ needs in a manner that provides satisfaction and excellent results for the client
  • Prior experience of related sales or services experience in a business to business environment
  • Strong verbal and written communication skills and entrepreneurial drive
  • Experience with executive-level selling, leveraging effective sales methodologies such as Franklin Covey's Helping Clients Succeed or Miller-Heiman
  • Clear verbal and written communications skills
  • Communication: Advanced verbal and written communication skills. Education: BA/BS
  • Demonstrated track record of managing complex client engagements; including a role in managing and interfacing with senior level client executives
  • Business Acumen: Proven ability to manage multiple projects while paying strict attention to detail
  • 5-7 years of experience in territory sales or sales management
2

Skills For Client Development Manager, Netsuite Resume

  • Proven ability to build and maintain great relationships with business partners and clients
  • Experience in BPO/SSC industry would be considered as an advantage
  • Demonstrate confidence in consultative sales and communication with clients – i.e. able to communicate and present in English
  • Flexible and adaptable with experience working with limited resources and thriving in environments with rapidly-evolving processes or structure
  • Experience in quantitative and qualitative analysis
3

Skills For IT Client Development Manager Resume

  • Experience in a Sales position with high level of interactions with internal/external clients and partners
  • Demonstrated knowledge of the life sciences / health care industry
  • Prior industry & CGS Product knowledge
  • Using internal and external data sources, develop a thorough understanding of the target market at the company level
  • Understanding and identifying client needs
  • Improving attrition rate (%) YOY basis
  • Participate in sales order to transition meetings. Represent sales and engineering regarding engineering dates for scheduling of vehicle
4

Skills For Enterprise Client Development Manager Resume

  • Proactively conduct client review meetings, acting on feedback and working together on implementing changes
  • Actively create networking opportunities with existing and prospective customers using traditional phone and email outreach as well as social media
  • Collaborates across all functional groups (engineering, operations, sourcing, etc.) to provide best-in-class consulting and service to clients
  • Represent Trucost at meetings with existing clients, responding to technical questions and recognizing future needs
  • Competent at creating and identifying needs using consultative sales techniques to lead sales such as SPI
  • Works with corporate personnel including national accounts, sectors, and marketing to assist in overall company goals related to revenue growth
  • Comfortable using LinkedIn and other social media networking tools
5

Skills For Gcg-client Development Manager Resume

  • Coordinate client-wide RFPs and fee arrangements working with members of the Firm’s practice development and pricing teams
  • Track record at securing buy-in, support, and ownership of senior management: affecting change without direct authority
  • Influence – uses appropriate interpersonal styles and methods to influence internal and external clients, enhancing Concur’s financial success
  • Interpersonal – builds and maintains trusting relationships with associates and clients
  • Change Management – initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace
  • Experience in a client facing and sales environment
  • Vast experience of working with clients in the UK
6

Skills For Senior Client Development Manager Resume

  • Highly analytical and inquisitive by nature;creative thinking and ability to seek innovative solutions to complex technical/business problems
  • Confidence in presenting business cases to senior management
  • Manage workload across all clients, balancing proactive commercial activities with reactive client support
  • Uses their specialist market knowledge to assist the Commercial Managers in developing client relationships in line with the sales strategy and account plan
  • Initiative: recognizes and acts on what needs to be done without being asked
  • Highly creative in developing innovative approaches to difficult problems and create opportunities
  • Create and develop commercial opportunities with existing and new clients to maximise account and revenue growth
7

Skills For Client Development Manager, Latam Resume

  • Proactively build a robust pipeline of new business opportunities through working closely with UK stakeholders
  • Understand the needs of existing clients and work with them to further grow their business
  • Learn and become subject matter expert with Computershare software platforms
  • Fluency in German and proficiency in English are required
  • Maintain baseline/background client information (proposal tracking, investor presentations, marketing information, investment history, client references, etc). Monitor client news, earnings/ analyst views, financial information and derive actionable insights
  • Track broader industry trends and changes to help the account leadership understand the broader market landscape
  • Identify potential white space opportunities for the account and conduct quantitative analysis as needed
  • Attend and actively participate in internal practice area and functional topic conferences to stay on top of relevant industry trends and hot topics and be the account lead on bringing the best of BCG to the client
  • Create and measure value on the account. Examples can include managing a rate card negotiation, developing an account dashboard, or conducting post-case value measurement
8

Skills For Northeast Client Development Manager Resume

  • Selectively engage with the client directly, as appropriate, and at the discretion of the BCG account team
  • Sense of urgency/energy applied to all work and a proactive approach to identifying market changes and establishing/communication contingency plans when faced with change
  • Establishes and maintains a good rapport with key contacts in assigned accounts via regular interactions
  • Develops an in-depth understanding of the customers current business initiatives and drivers with the objective of either promoting existing Platts solutions or providing feedback to Product Management
  • Develop a full and detailed understanding of the entirety of Platts solutions in order to be able to explain or demonstrate the benefits to clients based on their specific requirements
  • Drive increased usage and adoption of Platts solutions across all commodities working in conjunction with CSS and CS resources and feedback the results to the Commercial Managers
  • Works on client proposals and presentations in conjunction with the Commercial Managers
9

Skills For Client Development Manager, Adtech Resume

  • Honesty: transparent in the interactions with other employees, prospects, clients, etc
  • Persuasiveness: ability to work through challenges to achieve results
  • Is self-driven, able to work independently and yet collaboratively with others
  • Presents Kantar Consulting “capabilities overview sessions;” facilitating client discussions to gain a clear understanding of those business needs that require compelling solutions
  • Educates client partners, providing face-to-face and remote training sessions for key economic buying influencers, stakeholders, and users
  • Presents a comprehensive understanding of Kantar Consulting’s value proposition – the full array of product offerings and capabilities with an emphasis on creating customized solutions that ensure that the client investment yields a demonstrable ROI
  • Proven success in structuring and selling solutions to complex accounts and achieving individual and sales quota goals
10

Skills For Client Development Manager, GFO Resume

  • Proven track record of developing, executing, and managing a pipeline of new business
  • Comfortable working autonomously and independently measuring own output against an agreed-upon set of objectives
  • Prospects and closes accounts; selling primarily to senior management (Director, VP, C-level) at prospect accounts
  • Deep understanding of consumer products companies and retailers
  • Develops plans and strategies that achieve aggressive individual sales goals, with overall responsibility for the full sales cycle for assigned territory
  • Produces accurate forecasts, and delivers quarterly/monthly/by-event sales objectives for assigned territory
  • Proficiency in Microsoft Word, PowerPoint, and Excel, CRM databases, and WebEx programs
  • A ‘self starter’ who is results driven and likes to work in a team environment

List of Typical Responsibilities For a Client Development Manager Resume

1

Responsibilities For Client Development Manager, Partners Resume

  • Strong cognitive ability and intellectual curiosity
  • Strong business acumen; seasoned judgment
  • Proven results in disciplined pipeline management
  • As needed, train client on DV tools / analytics at a high-level, bringing in appropriate analysts as needed for detailed training
  • Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior
  • Tracks and monitors account performance, including gross revenue, WU/WD, and target multiplier
2

Responsibilities For Client Development Manager, Netsuite Resume

  • Serve as the principal account-management contact for a set of smaller accounts within the CDM’s segment
  • Forecast clients’ ticket/revenue contribution to the segment’s annual business plan by developing client level business plans for larger accounts, including account strategy, profitability analysis, and program projections
  • Collaborate with others on the client support, marketing, and account management teams to ensure effective, consistent communication of Ticketmaster’s capabilities, services, and relevant offerings for our clients
  • Maintain the company’s contact management database (Salesforce) with accurate, up-to-date contact and activity details
  • Execution: Coordinate across the lines of business to manage and sequence delivery of business intent, build business requirements and execute against the strategy agreed upon with the partner. Oversee multiple projects and programs concurrently
  • Establish relationships, promote ADTECH’s and Aol’s technology and products, deliver presentations, and aid the sales force as needed
3

Responsibilities For IT Client Development Manager Resume

  • Achieve annual sales target
  • Develop new sources of clientele
  • To develop customer development strategy focusing on reengaging lapsed customers, acquiring new customer, cultivating Tiffany Register (TR) customers, optimizing promotion and TR activities
  • Leverage analytical tool to understand customer demographics, purchasing trends and patterns to develop sales strategies
  • Plan and arrange one-on-one client appointments
4

Responsibilities For Enterprise Client Development Manager Resume

  • Proactive and reactive contact with client
  • Explains and presents factual information to clients
  • Introduce solutions which are of mutual benefit to all parties
  • Responsible for expanding existing accounts within an assigned portfolio for the organization's moderately complex and/or moderate value customers below the national or strategic account level
  • Partner with territory’s assigned Sales Executive to develop and execute a territory business strategy for the assigned client base. Identify opportunities for adding greater value
  • Identify and execute business strategies that contribute to the success of the key metrics of the position – incremental revenue, retention and satisfaction, increased utilization/adoption, contractual compliance and opportunities for expansion
  • Work with client stakeholders to identify key growth opportunities that align with FD’s business objectives and capabilities. Focus being on digital strategy and how the First Data roadmap supports the client emerging payment and the omni-channel experience
5

Responsibilities For Gcg-client Development Manager Resume

  • Working with Schneider Electric’s portfolio of offerings to develop customized solutions that address the customer’s business needs
  • Understand customer long-term strategic business needs and increase level of contact– higher and wider – within customer’s organization to allow for selling of new opportunities
  • Understand all of Euromonitor’s intelligence systems, how to show them and how they are used by our customers – by roles within customer organisations and by end applications
  • Demonstrated success in solution selling, preferably services, to large clients
  • ERP system sales experience in NetSuite or other comparable systems required
  • Understand Euromonitor’s competitors and how to present us as different and/or superior to them
  • Portfolio growth (%) YOY
  • Build exceptional relationships with all internal groups (consulting leadership, practice leaders, recruiters and sales team) across the organization to ensure seamless selling of Accretive Solutions’ consulting solutions and to establish clear expectations for resource alignment and support
6

Responsibilities For Senior Client Development Manager Resume

  • Broad knowledge of Information Technology sector
  • Influence and persuade others and also deal with rejection
  • Perform in a complex environment to deliver results
  • Develops key competencies in the companies’ business intelligence tools, in order to assist managers and others in strategic decision making (markets, sectors, go/no-go, etc.) and making the best use of their time and efforts
  • Main point of contact on account, taking responsibility for the experience the customer has with Platts
  • Considers both the big picture as well as the day-to-day when managing the account
7

Responsibilities For Client Development Manager, Latam Resume

  • Continuous investigative and collaborative contact with customers to gather strategic information about their business, understands their issues, uncovers unrecognized problems providing solutions to them
  • As owner of the SLA, co-ordinates with all other functions and third parties to help ensure service levels and value add offerings are attained and customer needs are met
  • Acts as a broker of capabilities or services for client, advocates internally and facilitates the involvement of sales and other functions to achieve common goals for the client and for Platts
  • Provide scheduled and ad-hoc reporting to Buyers at Sam’s Club to track category and program activity
  • Understands the client usage of product/services and help define potential use cases or enhancements of new products to benefit client
  • Monitors and reports on the health of the relationship between Platts and Strategic Accounts
8

Responsibilities For Northeast Client Development Manager Resume

  • Responsible for the creation and implementation of Sam’s Club demo events
  • Build and maintain relationships with key stakeholders at Sam’s Club to be able to create innovative programs that help drive the suppliers’ new offerings, event count and sales
  • Act as the sole point of integration between suppliers, Operations, Merchandising and Sam’s Club to ensure the seamless delivery of execution
  • Identify and attend industry events, conferences, and meetings that provide potential new or expanded partnership opportunities for F&R’s content and solutions offerings, and promote existing F&R partnerships
  • Work with Client Relationship team members and clients to grow and retain Standard Life’s relationships ensuring delivery of maximum potential in terms of retention of value, increased revenue and development of wider opportunities to grow the business
  • Work with Schneider Electric’s portfolio of offerings to develop customized solutions that address the customer’s business needs
  • Meet targeted personal goals as determined by leadership. Close an agreed upon number of sales and revenue per year
  • Establishes a positive relationship with clients as a consultative business partner
  • Upsells to client needs with define quota and revenue objectives
9

Responsibilities For Client Development Manager, Adtech Resume

  • Provides direct client assistance and coordinates internal use of resources and guides client in best practices
  • Responsible for the fiscal relationship and profitability
  • Creates and maintains strategic account plans
  • Communicate new enhancements and initiatives to advise client on best solutions
  • Serves as a mentor, coach, and support to teammates
  • Travels to client meetings, workshops and industry conferences as needed
10

Responsibilities For Client Development Manager, GFO Resume

  • Oversee and manage the client development efforts nationally or region
  • Provides client development leadership within a large region. This would include tracking and reporting of key marketing information, facilitating strategy meetings, motivating and training others in the art of client development and major project pursuit, managing key client relationships and professional organization membership and networking
  • Works with local and regional operations to build Power Generation and Transmission client base
  • Regularly engages with Service Line Directors and Assistant Service Line Directors to both promote new strategic services and for service line expansion within specific accounts
  • Responds to client issues as the primary point of contact for issue resolution and engages Operations, Service Lines, Legal, and Executive Management as appropriate

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