Customer Service Resume Samples and Examples

  •  Define the on-going strategic vision for limitlessly improving Corrigo’s Client Success function while maintaining a clear focus on Client satisfaction   •  Conduct Business Process Reviews to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on...

  •  Experience in logistics and/or large volume, fast paced Customer Service environment   •  Provide customers with product, membership and service information including the REI Visa Card program   •  Processes purchase, membership, service and return transactions at the register in a...

  •  Create supplemental process training to support business operations   •  Assist Customer Remarketing Management Team in developing, communicating and executing strategies designed to support Corporate Strategy   •  Assist Customer Remarketing Management Team in developing, communic...

  •  SQL Server database experience. Ability to write SQLqueries and statements as necessary as part of theday-to-day support activities   •  In depth training on Annuities industry and best practices   •  Customized training that is hands on based (Job Shadowing, call monitoring)  ...

  •  Customized training that is hands on based (Job Shadowing, call monitoring)   •  Demonstrate positive company image and brand awareness in every conversation   •  Ensure that every customer is given the support that they need, and that accurate   •  Works with M...

  •  Provide second/third level technical support for ACI (Application Centric Infrastructure) /Data Center solutions   •  Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity   •  Interacts across TAC (Technical Assistanc...

  •  Analyze problems using diagnostic tools to identify problem area(s) and recommend corrective action   •  Develop and maintain positive customer relations and coordinates with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner   •...

  •  Provide catalog level support for ABB’s low voltage products and continually updates this knowledge as new products and features are launched   •  Successful experience with customer interactions, e.g. in a call center, retail environment, etc   •  Experience in customer focused ro...

  •  Collect and analyze data and classify complaints according to FDA requirements   •  Capture and document all aspects of the customer interactions/issues into Oracle database   •  Adhering to and working within defined procedures and practices to determine appropriate actions  ...

  •  Offer expert advice on Thomson Reuters applications over phone and e-mail   •  Good understanding of communication protocols including TCP/IP   •  Networking architectures i.e. Ethernet   •  Mainstream operating systems, including: Windows XP/Win7,8,10  &nb...

  •  Engage with clients and client services teams to gain an understanding of each client’s environment, contract, and goals   •  Receptionist/switchboard for WLC, communicating to all visitors in person or telephone professionally, courteously and promptly   •  Work includes assisting...

  •  Assist Independent Presenters and Customers in a friendly and professional manner, via email and chat, in the following areas   •  Core benefits including: full medical, dental, vision, matching 401K and the opportunity to work with a global leader   •  Review and update customer’s...

  •  Maintain, administer, and troubleshoot end user devices and addresses user requests   •  Perform troubleshooting and maintenance on network and server equipment related to user requests and incidents   •  Key end user interface for support organization once escalated beyond Service...

  •  Work flexible shifts including nights, weekends and holidays   •  Leads, inspires, and directs team. Monitors and directs daily workload activities to meet business objectives and drive best in class customer experience. Represents the company professionally, ethically and morally at all times. Ensure...

  •  Manages processes within the call center and makes changes to maximize the efficiency and effectiveness of call center associates’ efforts   •  Promotes a positive and respectful workplace   •  Handles customer escalations and works as a liaison with government/client officials &nb...

  •  Has a good understanding of how the team integrates with others to achieve objectives   •  Has good understanding of how the team integrates with others   •  Provides technical support via telephone, email and chat   •  Educates customers on the use of Xactware,...

  •  Strong ability to collaborate and bridge various support groups to ensure all tasks are completed   •  Aptitude in systems and understanding of reporting analysis   •  Understands importance of organization/ time management   •  A college graduate   •&...

  •  Participate in training or use other methods to stay up-to-date on DAM developments, such as industry trends and software and technology advancements   •  Complete special tasks as requested   •  Manage new technology and enhancements to software and hardware to meet customers grow...

  •  Manage a queue of Financial cases, prioritizing issues based on severity and customer impact   •  Handle sensitive escalation issues   •  Use your energy, drive, adaptability and enthusiasm to perpetuate the positive vibes throughout the company   •  Manage work...

  •  JOB COMPLEXITY: Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives, as well as an understanding of company “politics.” Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adhe...

  •  Respond to all customer issues, including doing on-call rotations. This includes directly interacting with the customers and/or working with other JP1 colleagues to identify the customer’s problem and develop a solution   •  Develop and deliver technical trainings to global delivery partners as well a...

  •  Handle on-­‐call work assignments and emergencies as required by rotating evening,   •  Career Gap Analysis   •  Experience with system administration of Windows servers and client laptops, including installation, configuration, backup management, hardware or software troubleshooti...

  •  Client support via telephone, Email and FAX professionally and courteously   •  Log all calls, faults, issues, important requests and inquiries into intra-system   •  T1 level of technical troubleshooting or fault diagnosis   •  Client fault response, escalation...