Business Account Manager Resume Sample
Lyric Hyatt
8055 Rashawn Mountains,
Philadelphia,
PA
+1 (555) 378 8647
Work Experience
Business Account Manager
08/2016
-
PRESENT
Houston, TX
- Collaborate with value stream partners to conduct in-flight optimization and perform necessary in-flight campaign modifications across multiple media channels. Work collaboratively with Sales, Sales Operations, Media Operations, and Analytics teams to deliver against predicted outcomes
- Manage, communicate, and monitor end-to-end process to deliver against client investment. Leverage campaign workflow to ensure client investment is on track, executed flawlessly and completed on time. Maintain client reporting that details overall client budget commitment with campaign stage, performance and invoice/payment information
- Implement automated measurement and monitor weekly progress, reporting status to Sales Director and Analytics. Deliver campaign pulse reports, final outcomes, and measurement, as well as shopper and transactional insights related to client objectives
- Maintain understanding of all media campaign management tools to serve as internal consultant and knowledge resource on system and targeting capabilities to align with specific campaign objectives. Adhere to executional best practices and processes to ensure overall quality and compliance standards. Manage against retailer and/or industry specific requirements
- Collaborate with our customers through a value stream view to share mutual accountability for success. Engage with clients and sales partners through regularly scheduled business reviews, status updates, and ad hoc meetings to build understanding of their business, key success criteria, challenges, and opportunities
- Partner with graphic design team to develop creative campaign elements needed for sales presentations, strategic opportunities, and client meetings
- Communicate and collaborate with various internal departments regarding troubleshooting issues, media campaign budgets and other requests specific to media execution. Help troubleshoot and resolve any media execution issues. Keep Sales and Leadership informed of any barriers to preventing or delaying Catalina from delivering against client investment and plan
- Execute optimal campaign(s) based on client-defined KPIs, leveraging best practices coupled with historical learnings
- Work collaboratively with Sales, Analytics, Media Services, and the Performance Marketing team to deliver against predicted outcomes
New Business Account Manager
02/2013
-
07/2016
Detroit, MI
- Deliver campaign pulse reports, final outcomes, and measurement, as well as shopper and transactional insights related to client objectives
- Manage, communicate, and monitor end-to-end process to deliver against client investment
- Maintain understanding of all media campaign management tools to serve as internal consultant and knowledge resource on system and targeting capabilities to align with specific campaign objectives
- Perform project management tasks such as managing timelines and prioritizing critical path work to ensure tasks are completed in a timely manner
- Collaborate with Value Stream Partners to conduct weekly in-flight optimization and perform necessary in-flight campaign modifications across multiple media channels
- Manage campaign workflow across teams to ensure client investment is on track, executed flawlessly and completed on time
- Communicate and collaborate with various internal departments regarding troubleshooting issues, media campaign budgets and other requests specific to campaign execution; help troubleshoot and resolve any campaign execution issues
- Keep Sales and Leadership informed of any barriers to preventing or delaying Catalina from delivering against client investment and plan
- Maintain client reporting that details overall client budget commitment with campaign stage, performance and invoice/payment information
Bridgestone Local Business Account Manager
04/2008
-
01/2013
San Francisco, CA
- Adhere to executional best practices to ensure overall quality and compliance standards; manage against retailer and/or industry specific requirements
- Native oral and written fluency in Mandarin and English
- Experience as a Facebook user and familiarity with Facebook’s ad products
- Proven ability to manage multiple projects while maintaining strict attention to detail
- Monitor ads to ensure compliance with Facebook’s advertising guidelines
- Intermediate Excel skills, with relevant experience in data collection and analysis
- Exceptional organizational and prioritization skills, with careful attention to detail
Education
University of Phoenix - St. Paul Learning Center
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong analytical skills, strategic thinking, solutions oriented, relationship building and well developed written and oral communication skills
- Very good communication skill, interpersonal skills, and negotiation skills
- Excellent communication and customer interaction skills, with professional experience hunting for new business, negotiating, and closing sales
- Strong negotiation and selling skills necessary
- Strong project management skills including principles, methods and standards of project management
- Excellent public relations and written and oral communications skills with an ability to bridge the language gap between IT and business customers
- Experience performing opportunity analysis and requirements gathering along with a strong understanding of business objectives
How to write Business Account Manager Resume
Business Account Manager role is responsible for interpersonal, negotiation, analytical, strategy, strategic, excel, solutions, communications, english, wireless.
To write great resume for business account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Account Manager Resume
The section contact information is important in your business account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Account Manager Resume
The section work experience is an essential part of your business account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Account Manager resume experience can include:
- Maintains a balance of building strong, collaborative relationships with customers while keeping Axalta’s interests and goals as a top priority
- Solid experience with opportunity analysis, requirements gathering, and understanding business objectives
- The ability to tackle several complex problems without missing a step and managing time effectively
- Strong commercial experience developing and executing strategic customer joint business plans at a HeadQuarter level
- Strong commercial experience developing and executing strategic customer joint business plans at a Head Quarter level
- Clear understanding of customer requirements and ability to focus on the customer to ensure customer needs are effectively met
Education on a Business Account Manager Resume
Make sure to make education a priority on your business account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Account Manager Resume
When listing skills on your business account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business account manager skills:
- Build and maintain strong relationships with internal & external partners and stakeholders, interacting effectively at all levels
- Excellent communication skills and comfortable presenting solutions to clients
- Effectively prioritizes tasks to focus a majority of time on the Top 20’s and acting as primary point of contact for key customers and targets
- Strong analytical skills to develop recommendations that result in optimized consumption based on consumption data, shopper and consumer insights
- Strong influence and negotiations skills to drive win-win solutions with persistence and respect
- Strong computer skills in Excel, Power Point, Tableau and Word
List of Typical Experience For a Business Account Manager Resume
1
Experience For New Business Account Manager Resume
- Excellent time management skills and ability to manage your diary effectively and work autonomously
- Excellent communication skills both in English and Korean
- Enthusiastic attitude with strong leadership skills
- Proven ability to work and collaborate within a high-performing team, while building strong working relationships with internal and external partners
- Strong customer relationship building skill
2
Experience For Small Business Account Manager Resume
- Strong sales experience with business acumen
- Provide guidance to Vet customer development on best practices and launch processes to go online effectively
- Progressive experience through Sales Management and strong knowledge of sales systems
- Experience in account management, sales or online marketing
- Experience in account management or sales
- Experience in account management, digital marketing or sales related to India
- Measure effectiveness of CM’s
3
Experience For Bridgestone Local Business Account Manager Resume
- Previous experience in Cell Culture/ Upstream Fermentation is an advantage
- Evidence of self-generated leads from a defined customer base
- An influential and highly effective communicator & negotiator who can negotiate in a logical and constructive way
- Experience in mobile and unified communications
- Review of check runs prior to Controller approval
- Represent yourself with strong business acumen and presence
- Strong voice inflection and confident presence in front of clients
- Proven ability to multi-task and deliver exceptional results in fast-paced, dynamic environment
4
Experience For Business Account Manager, Milwaulkee, WI Resume
- Develops strong activation and customer plan, works with B2B to deliver added value to the customer execution
- Develop an effective lead strategy and cold call plan
- Identifying ‘at risk’ behaviours and implementing retention strategies to mitigate loss
- Oversee government contracts including request for bid, quotes and pricing. Also manage the internal process for pricing
- Develop a marketing plan and strategy to bring in new business accounts and build existing accounts
- Own business relationship for defined HR client group, including acting as an escalation entry point
- Customizes specific shopper programs with Hill’s shopper marketing, leveraging Hill’s brand strategies to drive incremental retail sales
- Execute sales plans and resolve issues through both the customer and internal commercial teams, including Marketing, Supply Chain and Store Operations
- Carry out the full sales cycle from prospecting to closing
5
Experience For Business Account Manager Govt Resume
- Identify Sales Opportunities through cold calling and leverage existing internal sources of sales leads in a given territory
- Leverage support teams including Marketing, Inside Sales, Partners, and Channels to funnel pipeline into the assigned territory
- Passionate about customer service and ensuring the client is central to everything we do
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any issues
- Quick study and can "hit the ground running" immediately impacting the business
- Monitor and review ads to ensure compliance with Facebook’s advertising guidelines
6
Experience For New Business Account Manager Munich Resume
- Feed CM’s w/ planning analytics to support Cat/Line reviews, NI presentations, etc
- Ensure Client’s Plans are Built and maintained in CROSSVIEW and the Client’s Trade Planning System
- Ensure Client’s Plans are Built and maintained in CROSSVIEW/TradePro and the Client’s Trade Planning System (where applicable)
- Ensure Client’s Retail Merchandising Plans are built and maintained in AXIS
- Address complicated HR client needs by navigating across the global HR Ops & Analytics organization and other Centers of Excellences
- Executes Hill’s retail environment and brand strategy with Hill’s BDM & Retail Marketing team
- Individual Contributor role - Hunting for new opportunities
- Collaborates with Hill’s BDM & Retail Marketing team to execute the Hill’s retail environment and brand strategy within investment guidelines
7
Experience For Small & Medium Business Account Manager Resume
- Negotiate and close sales, including contract management and completion
- Utilize sales force automation, funnel management, and prospecting tools
- Attend training to keep up with company products, market, and industry trends
- Make things happens using data
- Act as Sales Department’s key contact to all STI functional areas and ensures quality control while creating process efficiencies and sales enablement
8
Experience For New Business & Account Manager Resume
- Understand the SPIN sales process or similar selling methods
- Monitors and analyses channel and customers performance, develops corrective/accelerating actions in order to achieve business objectives
- Engage with existing American Express Customers to increase spend
- The opportunity to work with an industry-leading software posed to dominate their sector
- Work within gross-to-net and advertising and promotional budgets Execute 6P tactics to drive share in-store
- Work cross-functionally with Marketing, Finance, PVA, and CS&L
9
Experience For Korean Business Account Manager Resume
- Maintain positive working relationships with other business units and support wider claims team with strategic client interaction to support claim outcomes
- Leverage existing client relationships to identify new business opportunities
- Learn quickly and be very articulate in their approach to selling, with great attention to detail
- Very confident on the phone and in holding web meetings
- Meet or exceed established sales goal while maintaining expense budget
- Analyze business potential for Business Gifting
- History of opening new accounts
10
Experience For HRS Business Account Manager Resume
- Significant percentage of time spent directly with customer; interfaces with all levels, including C-level within customer organization
- Confident communicator who is confident liaising with a diverse range of people, particularly senior members of Ireland’s elite businesses
- Great online learning courses delivered by global universities
- Report and project accurately and according to agreed timeframes
- Previous customer facing exposure
- Business Planning & Results
- Familiarity with selling to State, Local, and Federal agencies
- Familiarity with selling to State andLocal agencies
- Familiarity with the executive and legislative decision making processes
List of Typical Skills For a Business Account Manager Resume
1
Skills For New Business Account Manager Resume
- Strong analytical skills to develop actionable insights and recommendations that result in profitable volume consumption growth
- Strong computer skills in Excel, PowerPoint, Tableau and Word
- Strong computer skills in Excel, PowerPoint, Tableau, and Word
- Build and maintain strong relationships with internal and external partners and stakeholders and interact effectively at all levels
- Proven track record in Account Management and New Business Development, with at least 1yrs experience selling B2B
- People management experience and commercial experience
- Exhibit friendly, professional and positive interpersonal communication skills
2
Skills For Small Business Account Manager Resume
- Building ‘Winning Relationships’ through effective stakeholder management – internal and external
- Adept at finding common ground, identifying vital interests and understanding the customer’s underlying priorities
- Experience in account management, brand management, performance marketing, digital marketing, sales or consulting
- Experience selling off of contracts, working with RFP, RFQ, RFI
- Experience of working and thriving in a fast paced environment
- Three years experience in inbound and outbound prospecting and closing of new business
- Experience selling UC, mobile and/or fixed line, networking IP sales
- Experience of selling / promoting wealth platform solutions
3
Skills For Bridgestone Local Business Account Manager Resume
- A Proven track record of driving and delivering sales results within the corporate marketplace
- A good team player / self-starter with the ability to work and generate revenue using own initiative
- Can set priorities and be flexible in changing environment
- Phone based selling experience
- Experience prospecting clients in the Business to Business space
- Field Sales experience calling on veterinary hospital accounts
4
Skills For Business Account Manager, Milwaulkee, WI Resume
- Five years selling experience in a business to business environment
- Experience presenting to executive level clients
- Excellent understanding of Zurich’s proposition, structure and objectives
- Build effective, long lasting relationships with clients, vendors and retail partners
- Solid understanding of project management principles, standards and methodologies
- NAM experience in FMCG/Foodservice, working with Cash & Carry at Head Office level
- B2B & SaaS sales experience selling in network/security markets
5
Skills For Business Account Manager Govt Resume
- Good understanding of Facebook’s business products and the social media marketplace
- Self-motivated and able to prioritize tasks, manage time, and thrive in a constantly changing environment
- Highly motivated and able to operate in a fast-paced, constantly evolving team environment
- A willingness to accept change and the ability to maintain effectiveness in a changing environment with ability to 'see the bigger picture'
- Previous experience in data-management and information sharing via a CRM platform
- Experience of product planning via a SAP based IT platform
- Deliver revenue targets through a disciplined approach to pipeline management, creating solid coverage well in advance to mitigate risk
6
Skills For New Business Account Manager Munich Resume
- Experience working with CRM systems, preferably, Salesforce.com
- Experience of other digital platforms/online learning desirable, but not essential
- Excellent client relationship building qualities
- Previous client relationship management experience
- Experience in sales and/or business related selling required
- Five years related technical solutions sales experience
- Proven self-starter with energy and motivation to find, develop and close sales Quick learner, flexible, adaptable
7
Skills For Small & Medium Business Account Manager Resume
- Knowledge of and experience with Microsoft CRM, Onvia, Zoom Info or equivalent resources
- Three years business-to-business sales experience in wireless, data and/or enterprise software applications
- Demonstrates ability to analyse complex situations, lots of data, "join the dots", build insights based on analysis and develop plan to address opportunity
- Demonstrated ability to motivate and collaborate with diverse people
- Assessing/implementing/utilizing technology tools for invoicing, reporting, and budgeting
- Processing of client contracts via Salesforce, including invoicing and supporting our finance team in the prompt settlement of client accounts
- Creating and selling the value proposition to achieve profitable new business - making the transition from volume to value to profit
- Managing and updating SAP IP planning inputs for key customer/product portfolio
- Being responsible for managing a portfolio of corporate clients; with the objective of improving retention, client satisfaction and profitability
8
Skills For New Business & Account Manager Resume
- Maintaining and developing existing accounts and client relationships
- Managing sales pipeline via Salesforce and ensuring internal sales processes are followed to provide up to date and accurate forecasting information
- Working knowledge of cellular/PCS/advanced wireless communication required
- Liaising with our legal team for any standard contract variations as and when requested by the client
- Supporting the Ashridge sales team in Virtual Ashridge opportunities, for the benefit of the product team target
9
Skills For Korean Business Account Manager Resume
- Looking for opportunities to cross-sell the Ashridge offers and engage the relevant team members
- Develop and facilitate onboarding training for Sales, ensuring alignment with STI’s overall training strategy
- Be responsible for identifying, developing and closing sales through sustained prospecting and activity within the UK Business Market
- Supply reporting and analysis of Business Gifting sales to management on a regular basis including sales reports, margin analysis and forecasting
- Responsible for maintaining a book of accounts (21+ lines) by generating new additions to the book from existing customers
- Provide ongoing high-quality customer support, analyzing customer needs and recommending innovative solutions
10
Skills For HRS Business Account Manager Resume
- Review of monthly invoices, including checking inputs and assessing reasonableness of variances
- An interesting job in an international team of a growing and very successful company
- Responsible for negotiating with key decision makers of existing accounts with regards to contract renewal
- Deep understanding of the SMB landscape and online marketing industry in Southeast Asia
- Generate forecasting and tracking reports
List of Typical Responsibilities For a Business Account Manager Resume
1
Responsibilities For New Business Account Manager Resume
- Experience in online media sales, marketing strategy, agency, or account management
- Sound experience of direct sales in B2B corporate market, with a focus on new business acquisition
- A strong hunter mentality to sell into new accounts
- Review of local taxing requirements for each location in which Hines employs personnel, and ensuring timely payments
- Negotiate contracts achieving best possible returns for GI (price, incremental premiums net of associated costs)
- Manage day-to-day operations and coordinate with other internal functions with the aim of providing a best-in-class service to the customer
2
Responsibilities For Small Business Account Manager Resume
- Manage the project pipeline with customers in coordination with marketing, product management and technical functions; Identify new business opportunities
- Quotations issuing, contract administration, samples requests, lead management and customer follow ups as requested by the line manager
- Contribute towards the collation of market intelligence and the competitive landscape and market pricing information on a daily/weekly basis
- Assist in semi-annual budget preparation, including year over year analysis and relational metrics for client review
- Evaluation of processes around expense management, including expense reports, purchase cards, client direct expenses
- Sell our whole product portfolio from voice and data solutions to new and existing customer
- Maintain and maximize revenues from existing accounts
- Develop a book of business through partnerships with our retail stores and prospecting
- Transact sales for customers that enter our division while using sales techniques to uncover unmet needs
3
Responsibilities For Bridgestone Local Business Account Manager Resume
- Multitask in a face paced and ever changing environment
- Understand the role of IT within the area of specialization and how HP’s computing solutions differentially address personal systems projects
- Familiarity with executive and legislative decision making processes
- Fluency in English language, both written and verbal required
- Provide dedicated account management to strategic accounts and recommend solutions based on the client’s strategy and needs
- Provide dedicated account management service to strategic accounts, recommend solutions based on client’s needs while helping them improve Facebook Pages and ad campaigns performance
- Deep understanding of reseller and media agency business models and experience working with top media rep/resellers/agencies in Mainland China, Taiwan, or Hong Kong
4
Responsibilities For Business Account Manager, Milwaulkee, WI Resume
- Highly motivated and entrepreneurial. Able to thrive in a fast-paced start-up environment. Comfortable dealing with ambiguity
- Passion for Facebook and familiarity with Facebook’s ad products
- Work directly with advertisers to improve the performance of their Facebook Pages and advertising campaigns Troubleshoot and resolve account issues in a timely manner
- Knowledge in chemistry industry or manufacturing industry is an advantage
- This is a 100% hunter role
- Has sound working knowledge Axalta’s core product lines and collision repair shop business fundamentals. Effectively discusses and evaluates sales process, front office administration, marketing, and production processes and operations with body shop personnel - with the possibility of hands-on product demonstration and field support
- Experiences in sales or marketing in mobile industry
- Preferably with supervisory or similar capability
5
Responsibilities For Business Account Manager Govt Resume
- Aggressive and results oriented
- Extensive Vietnam market knowledge and customer insights
- Handle the ‘hands-on’ day-to-day management of tasks, resolution of problems and issues and experience in implementing action plans to meet account objectives
- Schedule ongoing check-in meetings with the HR client group
- Lead in-person HRS support overview training for new HR associates. Coordinate additional trainings with COEs, as needed
- Dedicated expert on addressing complicated HR client needs by navigating across the global HR Ops & Analytics organization and other COEs Predicts important business drivers for clients
- Lead Regional Employee Experience quarterly business reviews with HR leaders to advocate for adoption of services. This includes understanding implications for your client group of the current state of HR data & business intelligence platforms
- Be sufficiently embedded within HR/business client to surface expansion plans or innovative business solutions in ways that enable HR Services to be an enabler of business growth. This includes participating in HR client group meetings to gain a higher level understanding of the business
- “Connect the dots” between business needs, future growth plans, HRBP scaling, and current/future capabilities within HR Services
6
Responsibilities For New Business Account Manager Munich Resume
- “Walk the floor” of your HR clients to understand their needs and their adoption gaps thoroughly
- Lead in-person HRS support overview training for new HR associates; ensuring they are the best consumers of HR Services’ products. Coordinate additional trainings with COEs, as needed
- Know and work with outside sources to develop interpretations and solutions for complex issues
- Develops and maintains process and plan to analyze each customers business. Reviews current business trends, shopper insights, and learning’s from post analysis of executed activities into strategic 6P plan
- Executes shopper programs with Hill’s Shopper Marketing, leveraging Hill’s brand strategies to drive incremental retail sales
- Current territory covers Pueblo and Southeast Colorado, territory is subject to change without notice
7
Responsibilities For Small & Medium Business Account Manager Resume
- Gains an understanding of customer base requirements and appropriately applies values with added offerings to meet regional goals while keeping Axalta’s best interests in mind
- Maintain a balance of building strong, collaborative relationships with distributors and customers while keeping Axalta’s interests and goals as a top priority
- Ensure and facilitate proper usage of Axalta’s CRM software
- Manage the liaison between the business unit and IT on SLA’s, relevant IT projects and initiatives, as well as track changes that affect the business unit from a technology perspective
- Develops, executes and monitors the 6P plans versus goal for key Hill’s customers at varying levels of Revenue and complexity
- Develops, executes and monitors the 6P+A plans versus goal for key Hill’s customers at varying levels of revenue and complexity
- Manage monthly/quarterly incentive tracking and payment for the military and brokerage accounts
- Continuously seek out new growth opportunities within existing accounts
- Participate in sales meetings/events
8
Responsibilities For New Business & Account Manager Resume
- Lead the Vet eCommerce customer relationship and drive overall Vet Sponsored Home Delivery
- Develops and maintains process/plan to analyze each customer’s business. Evaluates business trends, shopper insights, and learning’s from post analysis of executed activities, which includes high utilization of customer consumption data
- Develops and executes annual strategic plans and initiatives to achieve the commercial goals. Engages customer on category growth expectations
- Provides guidance to brick and mortar customer development teams on eCommerce best practices and launch processes to go online effecitvely
- Builds and maintains Colgate Business Planner to reflect baseline sales and promotion plans. Manage customer payments
9
Responsibilities For Korean Business Account Manager Resume
- Manage broker and distributor relationships for military exchange and commissaries and manages specialty accounts such as research facilities, rescue centers, and specialty shelters
- Develop the plan, spending and promotion materials for Puerto Rico
- Develops and maintains process and plan to analyze each customers business. Reviews current business trends, shopper insights, and learning’s from post analysis of executed activities into strategic 6P plan. Executes Hill’s retail environment and brand strategy with Hill’s BDM & Retail Marketing team.
- Manage winning customer relationships which deliver Best in Class JBP
- Manage and Motivate an account team to deliver revenue and volume targets
- Forecast account volume and spend based on a JBP and promotional plan
- Engage with the Filed sales team to execute the optimum level of activity
- Pre and Post evaluation of promotions to inform future decisions
10
Responsibilities For HRS Business Account Manager Resume
- Prepare customer tailored presentations
- Work cross functionally to manager the account Ledger
- Deliver the Mondelez Category plans NPD programme and strategic initatives
- Write proposals and respond to Request For Proposals (RFPs)
- Build and maintain key relationships internally and externally
- Create positive change for the customer
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