Analyst, Training Resume Sample
Crawford Walsh
395 Mante Road,
Boston,
MA
+1 (555) 645 6037
Work Experience
Ecosystem & Ventures Training & Tools Senior Analyst
09/2016
-
PRESENT
Los Angeles, CA
- Prepare and deliver tools, such as balanced-scorecard, to assist in planning processes and analysis for the organization’s overarching initiatives
- Analyze course requirements listings; CSCS Training Schedules; CSCS Technical Manual Reviews; Baseline Technical Manual requirements for all Surface Combatants; and ship homeport locations by baseline or platform.
- Conducts daily monitoring and scoring of customer calls/email/chat received by agents and trainees by listening to agent calls and entering call specific data into QA application to assure that proper procedures and protocols are followed while providing each agent with constructive feedback, both positive and negative, for each call handled to ensure conformance to quality standards
- Experience with military unit training, military institutional schoolhouse training, or academic performance for grasping and digesting complex concepts
- Experience with Military Forces under the 1st SFC structure
- Knowledge of Program Objective Memorandum (POM) and the PPBE process
- TS/ SCI clearance
- Experience with Military Forces
- Present new and existing training programs using a variety of instructional methods and formats such as role-playing, simulation, team exercises, group discussions and online or blended (video-based) learning to contact center staff and team members
Training & Quality Analyst
09/2009
-
07/2016
Detroit, MI
- Develop, enhance and provide training programs that reflect prioritization of changing contact center needs
- Develop and maintain updated training materials for new hire and incumbent training including participant guides, facilitator’s guides, support materials and online learning
- Demonstrate proficient understanding of pre-defined customer service and performance metrics to drive successful transition from training to taking live calls
- Participate in regular feedback sessions with contact center management on training needs and learner progress, scheduling and issues during training that are counterproductive to the learning process
- Perform quality monitoring on customer calls
- Participate in design and maintenance of call monitoring format, quality standards and reporting
- Collaborate with business partners to identify technical and soft skills needs for new and existing contact center team members
- Evaluate training effectiveness through regular call monitoring and assessments to provide actionable data to contact center management
Economic Sanctions Training & Procedures Analyst
03/2005
-
06/2009
Los Angeles, CA
- Facilitate call calibration sessions with contact center management
- Define project schedules/budgets, establish program measures of performance, conduct contract and task management and monitor technology contractors’ program and financial execution using an automated system
- Five (5) years of practical experience with the DOD Joint Training System (CJCSM 3500 series) and Chairman, Joint Chiefs of Staff Exercise Program, Combatant Commanders Exercises, or National Exercise Program
- Expert knowledge of the CJCS 3500 and 5120 series instructions/manuals
- Demonstrated working knowledge of the DoD Joint Training Information Management System (JTIMS)
- Support development of training, exercises, and detailed studies
- Develop appropriate ‘operating models’ regarding training initiatives and projects, catalogues, academies etc.
- Act as ‘case manager’ for learning programs and ensure one-face-to-the-customer approach
- Proactively identify service delivery issues and, if needed, take appropriate actions to resolve them. Uphold and, if possible, further improve quality standards and metrics (including third party KPI’s)
Education
Liberty University
1999 - 2004
Bachelor's Degree
Professional Skills
- Conduct new hire Soft Skills and Communication Skills Training and adhere to all training guidelines
- Excellent interpersonal and relationship building skills; ability to effectively convey factual information on issues that require more detailed explanation
- QA Experience focusing on the following skills: coaching, call listening, classroom facilitation and reports generation
- Strong software skills using a wide variety of tools including MS Office, Excel and PowerPoint
- Strong MS Office skills - particularly Excel and Powerpoint
- Excellent presentation and knowledge transfer (one-to-one and classroom) skills
- Strong computer skills with the Microsoft Office product line
How to write Analyst, Training Resume
Analyst, Training role is responsible for training, software, design, facilitation, organization, powerpoint, excel, retail, finance, credit.
To write great resume for analyst, training job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analyst, Training Resume
The section contact information is important in your analyst, training resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analyst, Training Resume
The section work experience is an essential part of your analyst, training resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, training responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, training position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analyst, Training resume experience can include:
- Excellent Presentation, Facilitation, Coaching and Feedback skills
- Assess content design approaches and make effective content design decisions for training materials created by Soft Skills Trainers
- Delivers Communication and soft skills Training to Dell team members through a combination of blended learning solutions
- Delivers programs and exemplify facilitation skills
- Design language, accent, and customer service training programs for both new hire and experienced employees
- Lead or participate in requirements gathering/JAD sessions; working closely with Project Manager(s), SME’s, Vendor and Business Users
Education on an Analyst, Training Resume
Make sure to make education a priority on your analyst, training resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, training experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analyst, Training Resume
When listing skills on your analyst, training resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analyst, training skills:
- Strong computer skills, including proficiency in Microsoft Excel, Word, Access and Outlook
- Experience/qualifications in comparative political analysis or other aspects of political and social sciences to complement his/her quantitative skills
- Knowledge of utility industry (natural gas, electric) or other regulated products to effectively communicate business requirements
- Strong focus on client experience
- Business communication skills both written and verbal, with appropriate sensitivity to cultural differences
- Relevant experience or equivalent combination of education and work experience
List of Typical Experience For an Analyst, Training Resume
1
Experience For Training & Quality Analyst Resume
- Obsess over the account’s customers and prospects to deliver a world-class customer engagement experience
- Responsible for coordinating the training data needs across all Releases and jurisdictions
- Have understanding of e-learning tools standards, techniques and tools
- Develop detailed training plans for Shared Services Hire to Retire, Procure to Pay and Meter to Cash SAP related processes
- Defines and tracks data requirements for training scenarios for each course
2
Experience For Training & QC Analyst Resume
- Modifies training data as needed to support real-life scenarios (e.g., post payments, run collections processes)
- Work in a team environment, treating all team members and other customers with respect at all times
- Develop unique creative concepts, designs and storyboarding to support desired messages
- Drive change to existing business processes
- Well-developed knowledge of CIBC’s policies and processes including expense management and finance processes is an asset
- Creates necessary support documentation for training
- Intelligence analyst certification from a DoD approved training course
- Shall have completed a commercial, military or Government all source analysis training course
3
Experience For Economic Sanctions Training & Procedures Analyst Resume
- SOF aircrew training familiarity
- Identifies issues, analyzes available data and information, and
- Provides analytical support of actual results against budget and
- Achieve process and LOB productivity, accuracyrequirements including number of calls monitored per month, case reviews, MDMdata entry, Social Media handling and fulfillment completion per
- Basic ability to work independently and manage one’s time
- Assists in the evaluation and measurement process of the team to ensure the quality and effectiveness of the soft skills training programs meet expectations of the organization
4
Experience For Training Systems Analyst Resume
- Performs supervised instructional design activities at a defined level of competency following the structured ISD process such as ADDIE or DMADDI
- Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other agent quality performance measures
- Provide root cause analysis on program, team and agent level identified opportunities
- Provide analysis on other operational metrics such as average handle time, emails per hour, etc
- Monitor QA Scores of the assigned account
- Track and act on customer feedback
- Prepare Quality Improvement Plans
- Work with our Core Dynamics Sales team to support high level product & sales enquiries, identify areas of improvement, training needs and drive development of the Sellers
5
Experience For Training Coordinator / Analyst Resume
- Work in a fast-paced, collaborative, and dynamic teaming environment & help our Sellers solve complex Dynamics support requests, manage opportunities, and drive pipeline through the sales cycle
- Assist in creating content for the Learning & Development Team, provide actionable insights & feedback for the account to help shape our approach and develop our Sellers
- Develop accurate strategy for training material, content, and assessments
- Work with CORE team in account certifications analysis, content creation, planning for Sellers
- Identifies trends and knowledge gaps and recommends departmental training opportunities
6
Experience For Training Transformation Analyst Resume
- Collaborate with Team/Operations Managers to identify operational needs and new implementations
- Be accountable for the quality department needs
- Assist with preparation of Contractor’s monthly progress reports
- Provide analysis on other operational metrics such as average handle time, emails per hour, etc…
- Complete the entire lifecycle of assigned training projects including, but not limited to project management, instructional design, business writing, facilitation and other related administrative tasks
- Using instructional design skills, work with the team to develop training materials to ensure agents are fully briefed and skilled on appropriate products and systems
7
Experience For Project Analyst, Training Resume
- Lead the development of onboarding and ongoing training development in across all brands and systems used and supported by agents
- Function as the internal champion and subject matter expert responsible for communications, training and induction processes that align with sales objectives and brand values that result in agent performance that enhances customer interaction
- Maintain the Customer Service Knowledge Base in a timely fashion with policies, procedures and supplemental information agents need to deliver accurate support on a daily basis
- Strong MS Office and Adobe Product Suite skills
- Queries the data in the database in collaboration with IT and Conversion teams
- Adheres to Duke Energy’s personally identifiable information (PII) policies, and work with the conversion team to scramble account numbers, birthdates, and names
8
Experience For Training Data Analyst Resume
- Serves as Project Leader in the planning, research, analysis and design of complex projects
- Demonstrated expertise in the development of delivery of training products and services, which typically requires in excess of 6 years’ experience to attain
- Demonstrated knowledge of principles, practices, policies, regulation, and current trends and events in the training environment internal and external to Duke Energy
- Assist with maintaining Training Program for the facility
- Data Entry within Access Database, Excel, Veeva
- Customer Finance Management Team
9
Experience For Ecosystem & Ventures Training & Tools Senior Analyst Resume
- Conduct sound and detailed analyses from both a programmatic and a fiscal perspective
- Practice collaborative problem solving, maintain open communication among staff, and allowing flexibility for creative and innovative input from others
- Prioritize workload to meet critical deadlines, and to work well independently and on teams
- Respectfully listens to the advice and ideas of others and make decisions that reflect well on the Department and the program
- Be punctual with regular work performance and to use leaves appropriately
10
Experience For Intelligence Analyst Training Specialist Resume
- Interaction with IT support personnel to address peripheral software application requirements and performance
- FCE – First Certificate in English (Cambridge)
- Assess the progress of the trainees, map the areas of improvement and share the feedback with the participants as per the defined process
- Familiarity with Fiserv System
- Strong credit buying knowledge and skills including the appropriate application of over-rides to automated/standard credit decisions and also when and how to "re-hash" deals with dealer personnel
List of Typical Skills For an Analyst, Training Resume
1
Skills For Training & Quality Analyst Resume
- With advance skills in Excel and PowerPoint
- Effectively communicate (orally and written) with all levels of personnel at multiple company locations
- Well versed with basics of language and communication enhancement skills
- Experience using ArcGIS and leading technical discussions related to mapping key data points during the customer’s project research is likewise desirable
- Previous experience in training and working within a centralized environment is an asset
2
Skills For Training & QC Analyst Resume
- Validates training data works with the training scenarios
- Certification Programs - Manage and design role based certification programs (Training + Experience + Assessment = Certification)
- Adequate knowledge of research design with experience developing research programs to address complex problems
- Experience with military unit or military institutional schoolhouse training
- Credit and Funding experience
- Experience in development and delivery of both working and executive level briefs
- Effective time management and group dynamics
- Proven ability to lead by example and consistently model a professional demeanor
3
Skills For Economic Sanctions Training & Procedures Analyst Resume
- Demonstrated ability to partner with multiple levels within the organization to anticipate issues and achieve relevant results
- Knowledge of Excel and Word and proven ability to use other financial software programs
- Experience with Forces
- At least four years military experience, with service as a branch commissioned or Warrant officer in an All-Source Analyst career MOS
- Experience working closely with cross-departmental teams including leadership
4
Skills For Training Systems Analyst Resume
- Experience in relevant training design and authoring tools
- Hard-working, team-oriented, and dedicated with at least two years related experience in a customer promotion role
- Shall have at least seven (7) years of relevant research, data mining and correlation analysis experience
- Shall have two (2) years instructing experience
- Experience and proficiency in relevant company related systems (e.g. SAP)
- Work experience in a data and/or systems-oriented role
5
Skills For Training Coordinator / Analyst Resume
- Two (2) years HQ AFSOC staff or MAJCOM staff experience required
- Establishes assumptions, measures effectiveness of approaches, and evaluates available alternatives
- Automotive finance experience
- Demonstrated knowledge of Duke Energy business objectives and strategies and training philosophies and systems, to make appropriate decisions
- Customer Experience Team
- Supporting Training Program compliance initiatives by analyzing overall training completion rate data and generating associated reports
- Coordinating with Training Program support personnel to troubleshoot LMS reporting and training content delivery issues
- Creating and maintaining a training certification program for our vendor location to ensure delivery of material is meeting department expectations
- Providing assistance to KMC employees and contractors related to Training Program systems and processes
6
Skills For Training Transformation Analyst Resume
- Participating in the Cargo Contact Center agents’ recruitment for key positions
- Providing strategic guidance and leadership to the Cargo Contact Center operations
- Serving as a thought leader within the Cargo Contact Center leadership Team
- Identifying trends within the interactions; providing feedback to internal/external leadership
- In-Person Training - Manage the design, development and the delivery of custom, in-person training sessions, covering various topics and audiences
7
Skills For Project Analyst, Training Resume
- Virtual Training Delivery - Manage the design, development and the delivery of virtual training, either one-time sessions or a series, leveraging the latest virtual delivery platform
- Tool Development and Maintenance - Creation and maintenance of enablement tools (online or mobile applications) to support job enablement and collaboration (Navigators, KX sites, Circles, Collections, etc.)
- Curriculum Development and Maintenance - Creation and maintenance of TE&P role based curriculum (including onboarding / new-hire training programs), and technology based curriculum
- Skill in creating spreadsheets, importing data from other sources, and creating tables and graphs from spreadsheet data
- At least one year of experience performing a Training role in a similar environment
- Experience in coaching and developing team members
8
Skills For Training Data Analyst Resume
- Knowledge of budgeting and accounting practices based on education and practical experience
- Supporting the document control and change management elements of the Training Program utilizing SharePoint sites
- Overseeing the training at the vendor locations to ensure training manual is updated and reviewed for accuracy on a regular basis
- Support eLMS Project activities including UAT testing, Training file verification, set-up of assignment profiles in eLMS post Go-Live and other related tasks
- Fundamental understanding of quality monitoring methodologies
9
Skills For Ecosystem & Ventures Training & Tools Senior Analyst Resume
- Knowledge of state financial systems including AFRS, BASS: TALS, SPS, BDS, CBS, Enterprise Reporting (Fastrack), and Web Intelligence (AdHoc)
- Communicate complex budget issues orally and in writing to a variety of audiences and provide training and guidance on these issues
- Detail-oriented – able to assist in the gathering of data and metrics used to manage class scheduling, vendor inquiries, and learner queries
- Moderate understanding of regulations governing document control and records management
- Liaise directly with customers to ensure their understanding of Dynamics solutions & the benefits this can bring to meet their specific business needs
10
Skills For Intelligence Analyst Training Specialist Resume
- Provides training data subset requirements to conversion and IT team as input for training environments
- Pipeline Generation Workshops - Manage the design, development and the delivery of custom, facilitated, in-person, 1 day workshop sessions designed to quickly generate a set of Technology pipeline opportunities
- Attends weekly calibration sessions with LinkSys Headquarters to discuss their findings and QA’s findings as well as to monitor trends in standards in USA and in the Philippines
- Working collaboratively with corporate support and LMS vendor personnel to address LMS performance issues
- Configuration and maintenance of the corporate Learning Management System (LMS) in support of Training Program goals, objectives and targets
- Analysis, follow up and reporting related to employee help tickets and systems performance issue data
- CELTA – Certificate in teaching English to speakers of other languages
- Work in a team and extend cooperation to different departments to create conducive & cohesive training environment
- Interacts with clients when necessary for training purposes
List of Typical Responsibilities For an Analyst, Training Resume
1
Responsibilities For Training & Quality Analyst Resume
- Analyze readiness, training, and lessons learned trends to inform changes to certification, training, or readiness programs
- Monitor and assess lessons learned data points and make recommendations or changes to training and/or JMETs
- Add inputs to USCYBERCOM Joint Training Plan (JTP)
- Identify and report potential training gaps or readiness requirements
- Has Trainer/SME/QA realted tasks, at least 6 months of exposure from current/previous account/company
- Inter-site travel is a possibly (Manila and provincial sites)
2
Responsibilities For Training & QC Analyst Resume
- Effectively manage and prioritize multiple tasks, meet demanding deadlines and produce high quality work with rapid turnaround and meticulous attention to detail
- Excellent time management skills with an ability to effectively prioritize and simultaneously manage multiple activities with varying complexity with minimal supervision
- Strong organizational and self-planning skills sufficient to schedule, organize, and carry out work assignments while following established processes and meeting internal audit requirements
- Knowledge of CIBC and Retail & Business Banking lines of business is an asset
- Work closely with other individuals on a team with a high level of communication and collaboration on shared tasks
3
Responsibilities For Economic Sanctions Training & Procedures Analyst Resume
- Have or be eligible for a Top Secret Clearance
- Familiarity with python and ORA
- Familiarity with tools for geospatial, link analysis, collaboration, and entity extraction or text discovery is beneficial
- Customer oriented. Able to respond efficiently and thoughtfully to ensure closure of internal customer and vendor inquiries
- Advanced user of Excel & Outlook
- Knowledge of the Program Objective Memorandum (POM) and PPBE process
- Experience in All-Source Intelligence required, with the knowledge and ability to leverage signals intelligence (SIGINT), geospatial intelligence (GEOINT), and open source intelligence (OSINT) in the application of CI/HUMINT Operations
- Experience in, and working knowledge of multiple current Intelligence Community systems and databases such as M3, HOTR, BI2R, Harmony, QLIX, Open Source Center, Proton, IC Reach, Cultweave, Voltron, Analyst Notebook, Palantir, and DCGS
4
Responsibilities For Training Systems Analyst Resume
- A primary or alternate staff officer in a JTF J2X or COCOM J2X, have at least one deployment in that capacity, and be considered a Subject Matter Expert in CI, HUMINT, Collection Management, or CI/HUMINT Planning, or Cyber
- Cargo Process and Procedure knowledge
- Demonstrated competency in contact center leadership roles managing at least one of the following areas (Quality Assurance, Training, Call Center Technology Services, or Operations), or comparable Customer Service experience
- Travel up to 60-80% of the time on potentially short notice, Domestic and International
- Work in locations across the globe and work variable shifts
- Considerable knowledge of business line’s operations, products/services, systems, and associated risks/controls within a bank
- Assists AFSOC/A3TS to formulate, plan, direct, and carry to completion a variety of analyses and/or works as a team member on specific problems of major studies involving SOF aircrew training
- Identifies and structures the study(s) and defines objectives
- Innovatively applies a variety of analytical techniques to formulate and solve problems. Determines sources of data, plans, and conducts test(s) to validate study findings and conclusions
5
Responsibilities For Training Coordinator / Analyst Resume
- Compiles, organizes, and analyzes data
- Has knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations toward development and/or improvement of critical command plans and programs for conducting training
- Integrate lessons learned data from JLLIS with training and readiness reporting data in DRRS-S and JTIMS
- Moderate understanding of current GMP’s
- There are often multiple conversations occurring at the same time – the staff needs to be able to handle an environment that is not quiet
- Flexibility to work weekends and evening hours if needed
- Synchronize and integrate data in JTIMs and Defense Readiness and Reporting System (DRRS)
- Familiarity with Naval Ranks, Ratings, Classifications, and Ship Classes
6
Responsibilities For Training Transformation Analyst Resume
- Defense Acquisitions 101 course highly encouraged
- Work individually and in a team environment with minimal supervision
- Designing, building and managing the quality assurance and training function to support the Contact Center vendor performance, covering all 4 locations and all specialty desks
- Measuring, evaluating and improving customer interactions and customer care center operational performance through call, email, speech and text analytics and chat monitoring
- Driving organizational direction associated with increasing operational efficiency, customer satisfaction, revenue growth and enhancing the overall customer experience
7
Responsibilities For Project Analyst, Training Resume
- Taking initiative to prevent and solve issues and risks to the business, is committed and holds others accountable, makes sound decisions and manages risks to business. Serving as a backup for the Customer Service Manager
- Instruct on procedures for performing post-mission multi-INT analysis, and quality control checks on technical intelligence reports produced
- Provide input in support of the Monthly Status Report (MSR) detailing accomplishments and issues in performance of task
- Knowledge of basic budget development and of legislative processes and practices, including the fiscal note process
- Knowledge to communicate with external/internal stakeholders in a regulatory environment
- Consistently follow applicable budget guidelines, WDFW policies, state and federal regulations, principles and standards
- Expert knowledge of CIS+ and other relevant customer care systems, tools, processes and procedures
8
Responsibilities For Training Data Analyst Resume
- The employee is required to travel to any Partners’ facilities to attend off-site meetings. This includes travel to new client sites
- Demonstrated interpersonal and human relations skills (e.g., influencing skills and listening skills, to deal effectively with all levels of management and employees)
- Demonstrated leadership abilities to influence and provide direction to team members and to advise management of team members’ performance and project status
- Monitor Calibration levels
- Field Resource Center Team
9
Responsibilities For Ecosystem & Ventures Training & Tools Senior Analyst Resume
- Workforce Management Team
- CSC Management Team
- , and long
- Perform as the SURFOR Training Requirements Manager (TRM) Subject Matter Expert (SME), making all entries in the TRM system for all applicable courses and personnel categories, documenting justification for each. Participate in Resource Sponsor stakeholder meetings, TRM production alignment conferences (TRMPAC), and CSCS/SWOS DSP meetings as directed
- Monitors and issues an Incident Report informing the respective Team Leader, Product Support Shift Supervisor and Quality Assurance Supervisor regarding irregularities such as, but not limited to, abandoning and/or neglectingcalls, abuse of AUX codes and violation of standard operating procedures to insure that quality customer service is given to clients
- Instruct Government and military personnel to identify, retrieve, and fuse information from intelligence data sources; create network and threat all source reports and local files for the purpose of creating and disseminating all-source analysis and reporting, enhance situational awareness in support of mission objectives, priorities, or exigent operational needs
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