Customer Training Resume Sample
Seamus Kassulke
2178 Alexie Motorway,
Dallas,
TX
+1 (555) 436 3416
Work Experience
Customer Training Specialist
01/2018
-
PRESENT
Chicago, IL
- Work with Product Management in defining customer needs and education solutions
- Define overall customer training and education strategy
- Work with Proposals and Sales in responding to Customer RFPs/RFQs regarding education/training related questions
- Set team goals and objectives focused on delivering customer success
- Prepare and forecast annual fiscal budget
- Proof instructional materials authored by the team for instructional integrity
- Oversee and help coordinate customer training thru Sensus staff and 3rd Party certified instructors
- Aid in the success of Sensus VARs (Value Added Resellers) working directly with them as required
- Work directly with Sensus Field Project Management in the informing and delivery of materials in support of Sensus customer training solutions
Customer Training Representative
01/2011
-
11/2017
Dallas, TX
- Oversee and manage Sensus’ customer focused eLearning site
- Work with HR in the upkeep and delivery of Sensus New Hire Curriculum, Cornerstone
- Assess training needs through survey review, interviews with employees, focus groups, and/or consultation with sales, marketing, distribution partners, and customers
- Analyze, design and develop education materials as needed
- Regularly required to sit or stand, reach, bend and move about the facility
- Regularly required to listen, talk to, and see employees on a daily basis
- Standard weekly job hours: 40 hours
- Serve as an acknowledged expert on company’s products and related competitive products in all areas relevant to internal and external customers: clinical, scientific, technical and health economics
Technical Customer Training Associates
07/2007
-
11/2010
Dallas, TX
- Serve as lead Subject Matter Expert (SME) for the Customer Education department to achieve smooth and efficient implementation of bioMérieux products in the customer laboratory. Provides the learner with a basic working knowledge of the system to foster confidence in the customers’ ability to act as key operator in their laboratory
- An opportunity to be part of dynamic, continually growing company and culture where your contributions make a real difference and new ideas are always welcome
- Amazingly smart and dedicated teammates to collaborate with and a management team invested in your success at VitalSource
- A competitive compensation package with generous benefits
- A fantastic HQ location in beautiful, historic downtown Raleigh, NC with an entrepreneurial “start-up” environment vibe and the talent to match!
- Organizational Stability, Career Support, and Enterprise Level Infrastructure Support from Ingram Content Group, the world's largest and most trusted distributor of physical and digital content
- Develop/Assess skills of a Distributor CSR’s ability to support da Vinci Surgery
- Manage the project’s risk analysis and mitigation
- Experience in customer service and experience in training or teaching required
Education
Chapman University
2003 - 2007
Bachelor's Degree in Clinical
Professional Skills
- Working experience in similar Customer Experience/Excellent Center
- Previous experience in managing and developing training programmes, with proven experience in blended learning
- Evidence of strong communication, negotiating and influencing skills with senior managers. Ability to confidently challenge where appropriate
- Excellent video and Webcast recording and editing skills
- Excellent scheduling process skills
- Dynamic and flexible individual with a flair for training and excellent interpersonal skills
- Upskill existing team members with train-the trainer skills. Introduce consistency
How to write Customer Training Resume
Customer Training role is responsible for training, customer, presentation, english, design, database, communications, editing, multimedia, compensation.
To write great resume for customer training job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Training Resume
The section contact information is important in your customer training resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Training Resume
The section work experience is an essential part of your customer training resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer training responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer training position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Training resume experience can include:
- A demonstrated ability as an innovative content generator, who can effectively leverage technology and the digital environment
- Good written and oral communication skills in Arabic, French and English to convey technical concepts to business, customer and technical personnel
- Excellent verbal, written and interpersonal communication skills with the ability to successfully interact with people at all business verticals
- Fluent English skills in terms of oral and writing English
- Experience with testing, modeling, teaching or troubleshooting avionics systems
- More than 3 years of experience conducting technical training and/or performing instructional system development
Education on a Customer Training Resume
Make sure to make education a priority on your customer training resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer training experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Training Resume
When listing skills on your customer training resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer training skills:
- Close attention to detail, with excellent organizational skills and the ability to multitask and adapt to a changing environment and customer needs
- Fluency in the English language, with exceptional verbal, writing, editing and interpersonal skills
- Work experience in a corporate setting, or relevant combination of education and experience
- Learning and development experience preferably as Training Coordinator
- Experience delivering/designing content using adult learning principles and the Socratic method
- Demonstrated capability in the design and develop of product and software applications training contents, including digital mediums and eLearning content
List of Typical Experience For a Customer Training Resume
1
Experience For Customer Training Specialist Resume
- Design, develop and deliver effective, innovative and engaging training solutions tailored to learners needs (a blend of classroom, web and on-demand videos)
- Experience in building up and leading global team functionally
- Develop, conducts and evaluates effectiveness of technical training
- Maintain strong working knowledge of LinkedIn’s products, features, tools and processes
- Hands-on experience in a training function in a large, multinational corporation
- Interact and influence customers and internal team members through positive and effective communication
- Assess and validate high-fidelity simulations developed by adjacent teams in the Training System IPT
2
Experience For Customer Training Manager Resume
- Preference give to candidates with technical backround with power plants experience
- Handle complex situations and find ways to resolve these issues in order to ensure the client experience is successful
- Strong customer orientation (internally & externally)
- Develop training material and assessment including eLearning content and eAssessment
- Review and evaluate existing training material and methods including 3rd party delivery review
- Manage a training budget and provide value based pricing solutions for training solutions
- Conduct flight crew training of customer pilots during the full flight simulator phase of training at local and remote sites
- Prepare and analyze training metrics and reporting for senior management
- Maintains, tracks and analyzes training schedules and communications around customer training
3
Experience For Customer Training Representative Resume
- Provide technical training to internal and external customers
- Work closely with product offer management team and/or R&D providing timely feedback on products and software application
- Promote training and support day to day department operation
- Manage training requests and provide guidance on best delivery method (mindful of budgets / costs
- Manage the ‘change’ in how training is deployed to customers
- Keep up-to-date with latest trends and best practices related to training and L&D
- Accuracy and quality of training products
- Research, configure, maintain, update and develop new and existing media and materials with specialized software technology
4
Experience For Manager Customer Training & Education Resume
- Ensure accuracy and quality of training products
- Achieve qualification as an Original Equipment Manufacturer (OEM) expert level Boeing aircraft systems instructor
- Deliver in-depth technical training to aircraft maintenance technicians on heavy jet transport aircraft systems
- Acts as the Training Representative assigned to the Bay Area and Central Valley Districts
- Develops and provides training to retailers, lottery officials and company staff on the operations of company equipment and games
- Visits retailers to promote sales and conduct training research
- Assists in field research and software testing
- Creates video training modules for Retailers and Players
- Act as single point of contact with customer’s training coordinator
5
Experience For Sales & Customer Training Manager Resume
- Sources instructors and supports in managing travel logistics
- Establish best reporting mechanisms internally and externally to meet/exceed objectives
- Train and support clients who use our solutions with the objective of strengthening their knowledge of Talent Neuron
- Act as liaison between the client and our internal departments, ensuring appropriate follow-up on reported escalated issues are executed
- Document client interaction through internal CRM, summarizing the overall health of the account
- Use specialized software technology to research, configure, maintain, update and develop new and existing media and materials
- Ensure accuracy and quality of training products. Relocation assistance is not a negotiable benefit
- Provides needed information to Flight Support for the scheduling of pilots for pilot service
6
Experience For Customer Experience Specialist for Customer Training Resume
- Communicate proficiently and being a team player
- Direct process changes to improve technical accuracy and quality of training courseware
- Work closely with Customer Enablement, Product, Sales to understand customers’ needs
- Work with product experts to prepare and maintain (version control) collateral
- Ensure all courses have clear business owners and are signed off by stakeholders through their development (version control)
- Partner with marketing to publicise available training and newly launched initiatives, support with any ‘good news’ stories and case studies to increase uptake of training
7
Experience For Manager, Customer Training & Development Resume
- Able to work collaboratively with various business teams (Sales, Marketing, Customer Support, Engineering, etc.)
- Maintain relationships with sales leaders and feedback on training support provided by the team through various channels
- Develop / manage a SharePoint site to contain customer / internal training collateral
- Knowledge of best practice and industry trends in learning and development
- Advanced IT literacy including Word, Excel, PowerPoint, Visio, OneNote, Yammer, Skype, Lync etc
- Able to compile, evaluate, and parse technical documentation, information, and principals into a manner in which facilitates clear student learning pathways
- Highly motivated with the ability to work within a team and autonomously
8
Experience For Customer Training Ins Resume
- Proactive & very responsive to customer needs
- Stakeholder management across wide range of functions and levels
- Effectively team globally, including flexibility in adjusting priorities and work hours/availability to meet internal and external customer needs; 20-25% travel
- Self-motivated and able to perform well under minimal supervision
- Proficient with computers and MS Office suite of programs
- Highly proficient with computers, software and data communications
- Manage teams that develop courseware products to include interactive courseware, instructor-led training and scenarios suitable for eventual use in weapons tactics trainer and desk top trainers
9
Experience For FAA Part Customer Training Migration Specialist Resume
- Conduct analysis to evaluate customer technical training needs to determine appropriate training content, objectives and design
- Establish processes for identifying training content and evaluating training effectiveness and uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials
- Assists in the development and implementation of programs to increase sales
- Assists with equipment and program implementation and rollouts
- Assists other IGT Employees at Retailer Tradeshows and Sales Conferences
- Partners with training managers from the Customer, equipment suppliers, EPC contractors and GE to support and advice on the overall training program during the mobilization phase of each power plant site
- Work closely with internal (O&M managers, CPMs, engineering, FS team..) and customer stakeholders to Identify gaps or other deficiencies in the planned training programs, and works to find and implement appropriate solutions
- Prepares and communicates the yearly training plans during the contract execution phase of each power plant site, considering training needs and available budget as well as supporting succession planning initiatives
10
Experience For Director of Customer Training Resume
- Keeps track of training attendance and ensures training records are maintained
- Manages and maintains training content and materials
- Plans and coordinates appropriate training facilities
- Graduated from an accredited ( bac + 4/5) accredited College or University
- Provide clients with key and critical information of Talent neuron to enhance their business processes
- High proficiency in English (written and spoken) required
- With direct supervision gathers, examines and interprets general technical data by reviewing resource data (e.g., publications, engineering documents, drawings, logistics database) to determine the content of training course material
List of Typical Skills For a Customer Training Resume
1
Skills For Customer Training Specialist Resume
- Excellent interpersonal skills, including strong communication and presentation skills
- Excellent planning and organisational skills to facilitate management of own workload
- Excellent management skills, includes matrixly
- Team player coupled with great communications and inter-personal skills
- Presentation skills to an audience
- Above average IT skills
2
Skills For Customer Training Manager Resume
- Implement testing measures to evaluate progress and effectiveness of training while identifying areas for improvement or enhancement
- Highly developed experience in delivering instructor led technical product and software applications training to internal and external customers
- Experience interpreting commercial technical data including drawings, maintenance and operations manuals
- Demonstrate customers ROI of end-users undertaking training
- Continuously evaluates training effectiveness and value of training programs, and identifies opportunities for improvement
- Participates in activities including develop, delivery and evaluates effectiveness of technical training
- Proven ability to use customer feedback and stakeholder direction, analysis to evaluate, plan and address training needs so to meet agreed outcomes
- Experience with Moodle or equivalent learning management systems
- Experience in the healthcare industry with marketing/education focus required
3
Skills For Customer Training Representative Resume
- Experience in teaching of aviation technical subjects and possession of a Licensed Aircraft Maintenance qualification would be advantageous
- Experience as US Navy Maintenance Training Instructor
- Experience with Authoring Instructional Materials (AIM II) courseware development software
- Experience in aircraft maintenance or maintenance training
- Two (2) or more years customer training and service related experience
- Customer service driven and always striving to improve their experience
4
Skills For Manager Customer Training & Education Resume
- Experience with working with a CRM
- Work under pressure, be a team player and having good attention to detail
- Develop, conduct and evaluates effectiveness of technical training
- Experience in software or high-tech products and services
- Experience in customer service, inside sales, or administration
- Experience with learning systems implementation, including LMS and Performance support systems (Such as ‘WalkMe’), etc
- Driven by customers’ successes and always striving improve their experience
5
Skills For Sales & Customer Training Manager Resume
- Experience with aircrew training devices
- Excellent Written, reading and verbal English
- Experience in the utility or metering industry
- Experience in eLearning education
- Experience in global high-tech companies (software industry with international customers)
6
Skills For Customer Experience Specialist for Customer Training Resume
- Navy Flight experience
- Tactical Officer (TO) or Sensor Operator (SO) experience
- Software application experience with MS Word, MS PowerPoint, and MS Excel
- Desired software application experience with Adobe Captivate
- Experience in multiple-location project team
- Demonstrated ability to think strategically and to execute strategic plans; results oriented
- US Navy aircraft maintenance experience
- Maintenance experience across multiple aircraft platforms
- Experience with Air Transport Association (ATA) and Interactive Electronic Technical Manuals (IETMs)
7
Skills For Manager, Customer Training & Development Resume
- Experience in aircraft maintenance
- Experience in aircraft maintenance and modifications
- Obtain a valid US passport
- Work experience to include Instructional Design, classroom facilitation, and virtual
- Conducting orientation training for new team members including sales, research and product teams
- Helping end users understand the data the product provides them as well as training end users to communicate that specific data to their stakeholders
- Ongoing review of Scotiabank’s online and Branch collateral to identify opportunities to promote client education initiatives
- Understanding of instructional processes and techniques
8
Skills For Customer Training Ins Resume
- Instructor/Training and training development; writing and editing of training materials
- Updates existing complete training material by incorporating technical and engineering changes and/or evaluations to maintain currency of course material
- Deep understanding of adult learning principals and concepts with emphasis on goals and learning objective based design
- Conducts training on topics where knowledge is existing or is gained during the contract execution phase
- Independently assembles and conducts complete customer training in broad subject areas using the appropriate medium to satisfy customer training requirements
- Plans and coordinates with other departments to ensure FAR requirements and customer requirements are met, including managing contracts and invoicing
- Controls the setup, tracking and loading of internal and external training of Customer Service courses in LMS for on-line delivery
- Assists in formatting and delivering technical training materials in support of Customer Service and the network
- Knowledge of the regulations guiding the construction and maintenance of aviation training programs
9
Skills For FAA Part Customer Training Migration Specialist Resume
- Manage the on-going maintenance of the RingCentral Learning Management System
- On an on-going basis, act as a consultant to help diagnose and better understand learning requests from Customer leaders
- Partners with GE subject matter experts and training managers to design and develop courses and training programs as needed
- Conduct analyses to evaluate customer technical training needs to determine appropriate training content, objectives and design
- Knowledge of electrical systems; Sound understanding of energy management control system principles
10
Skills For Director of Customer Training Resume
- Able to direct the workload of others to deliver training within agreed timescales with the Customer business
- Two (2) or more years working for a general or commercial aviation
- Desire to remain current on instructional design and facilitation trends with an eye towards incorporating new approaches to our delivery models
- Drive the development of the RingCentral University learning strategy, plans and tactics
- Manage the development of all learning content for RingCentral customers
- Provide regular updates on training initiatives to RingCentral Executive team
- Creates, maintains and updates all training documents and reference guides for retailers and local staff
List of Typical Responsibilities For a Customer Training Resume
1
Responsibilities For Customer Training Specialist Resume
- Train the trainers: upskill internal teams to drive a better customer experience and consistency in approach
- Effectively coordinate multiple complex operational and administrative issues simultaneously
- Highly developed facilitation skills
- Experience in administering Learning Management Systems (LMS)
- Strong working knowledge of blended learning solutions and their appropriate deployment
2
Responsibilities For Customer Training Manager Resume
- Several years of experience in Marketing/sales activities as well as in Product Management
- Experience in the development and delivery of technical training
- Understands and can evidence the ability to embed change to ways of working
- Experience
- Proven ability to provide high levels of customer service and support
- Managing – 4-6; contractors
- Facilitate classes on inbound marketing, lead nurturing, content marketing and sales and marketing alignment
- Coordinates with outside training partner on scheduling, customer tours etc
3
Responsibilities For Customer Training Representative Resume
- Performance management of delegates during training delivery
- Use of specialized software (training provided) to author and edit new Training Manual material
- Spend 50% of your time delivering training in HubSpot HQ and different cities in EMEA
- Replicate the new learning portal recently rolled out for North American customers and localize for the UK market
- Create an infrastructure to identify new opportunities for training customers and drive a programmatic approach
- Provide position results in a challenging situation
- The ability to create e-learning content
- A thorough understanding of electrical principles and installation requirements
4
Responsibilities For Manager Customer Training & Education Resume
- Use of Microsoft Office suite to produce and amend briefing slides and to compile spreadsheets to monitor course content and regulatory compliance
- Design, development, production and evaluation of new training programs such as the 777X
- Collaborate with customer success managers, customer marketing and sales to drive attendance to classes
- Keep up to date with the latest trends in Inbound Marketing and sales to advise customers
- Maintain expert level product knowledge of the HubSpot sales and marketing tools
- Provide marketing and Sales enablement support for the EMEA Sales and CSM teams
- Develops and tracks appropriate metrics and measurements in support of Pilot Services
5
Responsibilities For Sales & Customer Training Manager Resume
- Works cross functionally with both internal and external customers to coordinate accurate delivery of information regarding services provided by Customer Training Department
- Recognizes industry best practices and business changes for continuous improvement and incorporation into Customer Service
- Develops and executes concepts, programs or new business lines that increase revenue, expand the business and increase profitability
- Provides support for 24/7 coverage as needed
- Deliver both instructor-led (ILT) and virtual training (VILT) for the onboarding of new hires to include education on LinkedIn’s culture, history, organization, products, processes and tools
6
Responsibilities For Customer Experience Specialist for Customer Training Resume
- Facilitate tenured customer service agents/representatives and their management training to enhance technical skills, improve product knowledge and advance soft skill practice
- Participate in the design, maintenance, and facilitation of high quality technical and nontechnical training for new and existing staff; customer and non-customer facing
- Select and/or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, eLearning modules and reference works
- Create and deliver process documentation with ongoing maintenance as needed
- Develop and maintain meaningful cross-department and site working relationships
- Translate customer satisfaction and internal quality research findings and subsequent information into actionable deliverables through the creation and presentation of information to groups large and small that is clear and concise
7
Responsibilities For Manager, Customer Training & Development Resume
- Significant experience (3 years) in one or more of the following areas (or combination of): ILT, VILT, Facilitation, Training, Program Management, Coaching, Communication, Presentation, Organizational Development, Change Management
- Proven experience in training, coaching and mentoring to success and demonstrated ability to style-flex as needed based on a variety of situations, individuals and audiences with strong soft skills
- Proven experience creating and delivering formal or informal technical, nontechnical and product, soft skills, trainings using a variety of training methods and technologies
- Training experience in multinational company/environment
- Good communication and cross-functional collaboration capability
- Experience in customer service, preferably with Enterprise clients
- Is resilient and tenacious. Can overcome obstacles and has a proven ability to deal with ambiguity and drive through improvement and change
- Aligning of matrix organization and further expansion of existing structure
- Controlling of training courses worldwide
8
Responsibilities For Customer Training Ins Resume
- Gathering of training needs for the entire scope of supply for customers and internal departments
- Identify the internal (commercial team)and external training (customer) needs
- Responsible for developing modular training course for new and existing commercial team members, creates onboarding plan for new employees and coach programs for high potential employees
- Coordinates training sessions with global customer experience center, FAS team and ensures best in class execution of customer and internal trainings
- Ensures high quality training material and be able to development courses to meet China market specific needs with global team’s support
- Measures quality of training
9
Responsibilities For FAA Part Customer Training Migration Specialist Resume
- Monitors competitors training initiatives and develop our unique courses
- Makes customer application center and commercial team annual training plan and coordinate with other functions to realize the annual plan
- Further development of a global education and training strategy for our customers along with related measures
- Quantitative and qualitative development of training offerings for customers in new installation, in service business and in internal development programs
- Didactic elaboration of training concepts, measures and appropriate materials with support of respective experts
- Conduct thorough briefings prior to each training session to provide the training expectations, as well as debriefings and critiques at the end of each training session, to ensure that the customer is aware of their performance. Provide a brief outline of the training events for future sessions
- Support sales to approach the market
10
Responsibilities For Director of Customer Training Resume
- Responsibility for the organization, administration, preparation, implementation and follow-up of offerings
- Encourage/support the exchange and cooperation between the HyService locations to ensure the successful implementation worldwide
- Persuasive strength and highly motivated personality
- Creative and open-minded communicative personality
- Willingness to travel worldwide (about 20%)
- Conduct peer reviews of training courseware developed by other Customer Training Specialists and coordinate changes to meet customer quality control expectations
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