Ticket Sales Resume Sample
Tiffany Wisozk
37737 Auer Skyway,
Dallas,
TX
+1 (555) 211 9104
Work Experience
Account Executive, Ticket Sales
01/2016
-
PRESENT
Los Angeles, CA
- Works closely with the Virginia Athletics Foundation to assist with donor relations and development in regards to benefits and stewardship
- Generate revenue through the sale of new season tickets, mini plans, group tickets, and single game tickets to all Texas Tech Athletics ticketed sports
- Develop new business through outbound calls, emails, online chats, in-person appointments, and community event appearances to past buyers and prospects
- Meet and exceed daily call requirements, as set forth by the Athletic Department
- Work in a professional and positive manner with various internal departments including event operations, ticket operations, marketing, and Red Raider Club
- Maintain accurate records of all activities and sales in ticketing database (Paciolan) and CRM system (Salesforce)
- Create and implement unique sales strategies and programs
- Comply with all NCAA, Big 12 and Texas Tech University rules, regulations, and policies
Ticket Sales
07/2012
-
10/2015
New York, NY
- Maintain and update accurate records of all activities and sales in ticketing database (Paciolan) and CRM system (Salesforce)
- Creative, Pragmatic, has the ability to Multitask, can understand customer’s needs and has the ability to create programs to meet those needs
- Previous Vail Resorts RPOS experience
- Expert at all aspects of the English language
- Excellent employee relation and problem solving abilities
- Sell Football and Men's and Women’s Basketball Season Tickets, Corporate Packages, Partial Plans, Group Tickets, and other Ticket products
- Provide overall leadership for collegiate season ticket retention, new ticket sales and service initiatives
- Develop and maintain a personal client base of ticket sales prospects and customers of their own
- Prepare and manage an annual Ticket Sales business plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various ticket buying customers
Intern, Ticket Sales & Service
07/2007
-
05/2012
Chicago, IL
- Develop and maintain professional relationships with key accounts
- Supervise day to day activities of student ticket sales representatives
- Assist with training and communication to the ticket sales staff
- Quantitative skills, ability to develop return on investment
- Problem and situation analysis ability
- Work closely with other functions, including: Marketing, Box Office, Group Sales, Legal and Ticketmaster
- Renew and service existing season ticket holders Meet and exceed daily call requirements, as set forth by the Athletic Department
Education
University of Phoenix - Oregon Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Demonstrated excellent oral and written communication, customer service and problem solving skills
- Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook)
- Excellent communication skills with a friendly and professional telephone manner
- Strong computer skills and proficient in Microsoft Word, Excel, and PowerPoint
- Strong computer skills; proficient in Microsoft Word, Excel and PowerPoint
- Knowledge of all applicable NCAA rules and regulations Strong organizational skills
- Strong communication skills via phone and written communication
How to write Ticket Sales Resume
Ticket Sales role is responsible for reporting, computer, microsoft, powerpoint, training, credit, database, compensation, research, media.
To write great resume for ticket sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Ticket Sales Resume
The section contact information is important in your ticket sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ticket Sales Resume
The section work experience is an essential part of your ticket sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ticket sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ticket sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Ticket Sales resume experience can include:
- Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and corporate ticket sales packages
- Proficient computer skills including word processing, spreadsheets, and social media
- Effectively coach employees to become better at selling
- Time management skills with the ability to work in both a team atmosphere and independently
- Perform game day responsibilities, including entertaining clients and prospects, working ticket sales booth and fulfillment of group experiences
- Experience working in sales and/or client service
Education on a Ticket Sales Resume
Make sure to make education a priority on your ticket sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ticket sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ticket Sales Resume
When listing skills on your ticket sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ticket sales skills:
- Good organizational and time management skills, including the ability to set and meet deadlines
- Experience in multitasking and managing time effectively
- Evidence of interpersonal skills to handle sensitive and confidential information
- Effectively manage various group assets / experiences in order to maximize group ticket sales
- Effectively manage various group assets/experiences in order to maximize group ticket sales at all home games
- Outstanding customer service and interpersonal communications skills
List of Typical Experience For a Ticket Sales Resume
1
Experience For Account Executive, Ticket Sales Resume
- Work and communicate effectively with individuals from diverse, ethnic, cultural, and socio-economic backgrounds
- Assist the sales team through effective prospecting and lead generation
- Highly self-disciplined and strong work ethic
- Work in collaboration with ticket operations in an effective manner to deliver terrific customer service
- Plan and execute group sales related theme nights and initiatives to create memorable experiences for clients (current and new)
- Offering sales/marketing feedback/suggestions as it pertains to the sales department
- Assisting clients and providing customer service
- Assisting the sales department in day-to-day ticket operations
2
Experience For Director of Ticket Sales Resume
- Responsible for MVP training, coaching, and mentoring for ticket sales staff
- Responsible for MVP training, coaching and mentoring for ticket sales staff
- Responsible for assisting the GM with administrative (ticket office, marketing, development and multimedia) relationship building
- Generate prospective customers through cold calls, networking and obtaining referrals from existing customers
- Develop referrals and leads through networking, cold calling, prospecting and other techniques
- Work closely with NCAA marketing staff on ticket sales promotions as it relates to driving ticket sales revenue
3
Experience For Group Ticket Sales Director Resume
- Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving ticket sales revenue
- Generate prospective customers through cold calls, networking and obtaining referrals
- Provides exceptional client service by attentively listening and comprehending the needs of current
- Hire and train 4-7 ticket salespeople in the areas of group sales, selling tickets to corporations and selling to individuals
- Responsible for recruiting, hiring, and professional development of one (1) full-tim ticket sales staff
- Maintain and produce accurate reports regarding sales, appointments, and prospecting calls
- Manager outbound NCAA Championship sales call campaigns and internet-based solicitation through sales reports, tracking ROI and lead management
- Work closely with Database Marketing Manager on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental group sales revenue
4
Experience For ICA, Ticket Sales Specialist Resume
- Experience managing multiple relationships over periods of time
- Flexible hours required: working evenings/night, weekends and holidays
- Charged with selling season & partial season tickets and other ticket products
- Work under the supervision of the Director of Sales & Marketing for projects assigned
- Provide sales tracking reports and activity reports to upper management on a daily and weekly basis
- Pursues, solicits, and sells products and packages to new businesses, while also exploring
5
Experience For Regional Manager / Director Ticket Sales Resume
- Sell Football, Hockey, and Men's and Women’s Basketball Season Tickets, Corporate Packages, Partial Plans, Group Tickets, and other Ticket products
- Sell football, men’s and women’s basketball, baseball, and softball group tickets
- Sell season tickets, mini plans, and single game tickets for football, men’s and women’s basketball, baseball, and softball
- Attendance at all football, men’s basketball and women’s basketball home games
- Make 60 outbound calls on a daily basis to sell seasons, partial plans, and groups
- Daily outbound sales campaigns
6
Experience For Agent Ticket Sales Resume
- Prospect, engage and close corporations and consumers for Texans and LSSE ticket packages
- Call on a list of potential buyers, by telephone, email or by face-to-face sales to sell ticket packages to Texans and LSSE events
- Maintain daily log of activities and input information into database accordingly
- Meet daily quota of calls set by Senior Director of Ticket Sales & Market Analytics
- Assist in the service of all PSL, season ticket and group customers
- Organize, prepare and manage hospitality venues on Texans' game days along with other ticket sales staff
- Sell season, partial, group and single game inventory for all ticketed sports with a focus on football
- Meet and exceed weekly, quarterly and annual sales goals, activity requirements and face-to-face meetings
- Self-identify potential new leads and target provided lists to sell season, mini- plan and group tickets
7
Experience For Coordinator Ticket Sales Channels Resume
- Work collaboratively with other departments within Michigan Athletics
- Self-motivated, naturally aggressive with a positive attitude
- Creative with the passion to see ideas through
- Sell and market Men's and Women’s Basketball Season Tickets, Corporate Packages, Partial Plans, Group Tickets, and other Ticket products
- Sell Football and Men's and Women’s Basketball Group Tickets, Corporate Packages, Partial Plans, and other Hospitality Ticket products
8
Experience For Associate Director Ticket Sales & Operations Resume
- Sell STLFC season tickets, partial plans, and group ticket packages
- Research new and creative programs to benefit ticket sales efforts
- Design and implement lead generation campaigns and programs
- Complete phone calls and sales orders for ticket delivery
- Work all Saint Louis FC home games and be available for community events as assigned
9
Experience For Gameday Ticket Sales Associate Resume
- Go on major sales calls with sales staff
- Work with our Associate AD, Content Creation & Fan Engagement on development and execution of ticket sales and marketing strategies including social media, database marketing and other tools
- Help develop all sales and prospect databases for groups, individuals and corporations
- Sell Men's and Women’s Basketball Season Tickets, Baseball, and Gymnastics Season Tickets, Corporate Packages, Partial Plans, Group Tickets, and other Ticket products
- Responsible for the recruiting, hiring and professional development of at least 2 or more ticket sales staff
10
Experience For Senior Account Executive, Ticket Sales Resume
- Sell Football, Men's and Women's Basketball, Baseball, and Gymnastics annual fund donations
- Effectively promote and sell tickets, camping packages, and upgrades for NASCAR weekends and other events at Talladega Superspeedway to Renewal Accounts and New Customers
- Retain and maximize critical portfolio of Talladega clients, including an assigned segment of core business
- Work and perform assigned responsibilities during event weeks at a high level
- Generate sales through outbound telephone calls (75+ daily), outside appointments and other communication methods
- Provide superior customer service in a timely and efficient manner
- Attend and contribute to weekly sales team meetings
List of Typical Skills For a Ticket Sales Resume
1
Skills For Account Executive, Ticket Sales Resume
- Experience in prioritizing multiple tasks and supporting multiple high level positions
- Proficiency and comfort with sales, with the ability to learn quickly over time to hone skills
- Effectively synthesize information and prepare sales reports that communicate results of sales team
- Experience in taking direction, giving direction, and being self-motivated
- Experience working in sales and/or client services
- Two (2) years of experience or more working in college/professional athletics in a ticket sales role
- Experience in using Microsoft Office Suite (Word, Excel, Powerpoint, etc.)
2
Skills For Director of Ticket Sales Resume
- Experience in using poise, tact and diplomacy
- Previous experience working in college or professional athletics
- Previous experience in ticketing, sales and customer service
- Outstanding work ethic with the ability to work long hours and irregular schedule including nights and weekends
- Work is performed in an environmentally controlled setting subject to extended periods of time sitting, keyboarding and manipulating a computer mouse
- Assist with client services during Spring Training and Bradenton Marauders games, as well the execution of promotional nights
- Launch TOURNIK (QA test runs / regression testing / remain on standby during rollout)
- Meet face-to-face with new and existing clients/prospects with the goal of procuring sales
3
Skills For Group Ticket Sales Director Resume
- Generate new sales leads through prospecting and networking events
- Sell Spring Training and Bradenton Marauders group ticket and food and beverage packages
- Participate in Ultimate Toolkit Sales training and adhere to the learned sales techniques provided by the training program
- Comfortable working in a fast paced and multi tasking environment
- Willingness to engage in a high volume of telemarketing and outside sales efforts
- Creatively solve problems, pushing through road blocks
- Work well in teams and collaborate with diverse constituents, especially the Athletic Marketing, Sponsorship, and Development teams
- Help ensure a culture of compliance by adhering to the letter and spirit of NCAA, Conference USA, and Rice University Rules and Regulations
4
Skills For ICA, Ticket Sales Specialist Resume
- Open tickets in the tracking system, and follow up with all stakeholders
- Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
- Comply with university policies and procedures on spending, purchase orders, and vendor agreements
- Be able to work flexible hours, including nights, weekends and holidays
- Assist in executing of all pre, post, and in-game group ticket sales events sold by the Florida Operations staff
- Work extended hours including nights and weekends
- Undertake ad hoc tasks assigned by sales manager and support Marketing/Sales administrative jobs and activates proactively
- Use logic and understanding of the day-to-day ticket operations of a college athletics department
- Move about venue efficiently during events
5
Skills For Regional Manager / Director Ticket Sales Resume
- Write reports, create mini business plans, business correspondence, and procedure manuals
- Strong interpersonal skills and the ability to develop solid working relationships at all levels across the organization [and externally]. Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines
- Act independently in creating and executing sales plans and dealing with customer service issues
- Lead, manage, and motivate a sales force
- Strong communication skills, both verbal and written, including having a friendly and professional manner when communicating with customers in person or over the phone
- Display unusual self-control when dealing with discontented customers having a variety of complaints
- Maintain confidentiality of data about clients
- Available to commit to entire summer season through mid-September 2016 with a work schedule of 3-5 days/week
6
Skills For Agent Ticket Sales Resume
- Survey users to better identify needs. Manage and monitor changes
- Maintain computerized records of all prospects and clients through Salesforce
- Host weekly regional calls with the Northeast Region GMs to discuss past week’s results and direction for future weeks
- Competitive compensation and benefits package provided
- Willingness to work evenings, weekends, and holidays as required
7
Skills For Coordinator Ticket Sales Channels Resume
- Excellent verbal and written communication skills, professional, self-motivation and detail-oriented, with the ability to adapt in a quick-changing work environment
- Successful completion of prior sales training programs is highly desired
- Experience with Paciolan (Pac7), Salesforce CRM, and Website Alive
- Skilled in use of Microsoft programs (Excel, Word, Outlook, etc)
- Demonstrated knowledge of Salesforce
8
Skills For Associate Director Ticket Sales & Operations Resume
- Demonstrated knowledge of Ticketmaster/Archtics
- Provide efficient and effective sales and administration support to the managers and the sales team
- Familiarity with Paciolan and Salesforce
- Clearly communicate verbally, read, write, see and hear to perform essential functions
- Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone, smartphone and associated computer/technology peripherals
- Accurately and efficiently process Breckenridge Summer Fun Park tickets, refunds, returns, and replacements
- Microsoft Office and Web Browser Proficiency
- Work all holiday and weekends - required
- High level computer knowledge, Microsoft office - required
9
Skills For Gameday Ticket Sales Associate Resume
- Develop and maintain relationships with local recreational and youth sports leagues and generate ticket sales from partnerships with such entities
- Through outbound sales calls, in-person appointments, and other methods, generate new group ticket sales from businesses, individual buyers, churches, referrals, and other such prospects
- Assist with renewal of existing group accounts for Spring Training and Marauders
- Represent the Pirates at local networking and promotional events and through community involvement for the purpose of maximizing sales opportunities
- Provide superior customer service to existing clients, prospects, and any general calls that are received through the phone queue
- Assist with overseeing guest services booth on game days, primarily as it relates to sales
- Maintain accurate records of all contacts and communications in CRM
10
Skills For Senior Account Executive, Ticket Sales Resume
- Generates new sales through the use of LinkedIn and Sales Navigator
- Serve as the primary Ticket Supervisor for Football and Women’s Lacrosse; operationally manage the creation and execution of their events and respective sales calendars
- Ports sales experience
- Experience in Microsoft Office, Gmail and Google Apps
- Deliver on the Company’s Sales Training program and lead an effort to establish consistent implementation across all properties in the assigned region
- Customer Oriented- the ability to take care of the donors’ needs while following organizational procedures
- Actively participate in quarterly leadership meetings to help create and implement organization’s strategic plan
List of Typical Responsibilities For a Ticket Sales Resume
1
Responsibilities For Account Executive, Ticket Sales Resume
- Strong Cumputer skills
- Interact effectively with customers, coaches, administrators, student-athletes and coworkers
- Demonstrate independent judgment and discretion with regard to interpersonal relationships
- Sales experience in an athletics or entertainment environment
- Interest and strong ability to work in a cohesive team environment
- Demonstrated ability to initiate and build relationships with individuals
- Experience in teamwork
- Experience in Guest Services
- Attending/staffing outside events
2
Responsibilities For Director of Ticket Sales Resume
- Maximize clients’ revenue potential by identifying cross-selling, corporate, and Rising Stars sales opportunities
- Availability to work flexible hours including nights, weekends and holidays
- Maintain data integrity and up keep of notes in CRM (Salesforce)
- Effectively communicate across all areas of the company, including Ticketing, Consumer Marketing, Sales & Marketing, Operations, Public Relations, Community Outreach, etc
- Aggressive, competitive and self-confident
3
Responsibilities For Group Ticket Sales Director Resume
- Highly motivated with a positive attitude and ability to work in a team environment
- Open to feedback, constructive criticism & performance evaluation
- Passionate about a career in sales and sports
- Sell group and signle game inventory for all ticketed sports
- Excellent verbal and written communication skills; Professional, self-motivated and detail oriented, with the ability to adapt in a quick changing work environment
- Enrolled in a college program at the Junior, Senior, or Graduate level and eligible for college credit
- Multi-task and handle a variety of projects
4
Responsibilities For ICA, Ticket Sales Specialist Resume
- Basic knowledge of soccer and appreciation of the sport is encouraged
- Available to commit to entire summer season through mid-September 2015 with a work schedule of 3-5 days/week
- Remain in a stationary position for extended periods of time
- Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationship. Ability to motivate team and direct reports
- Self-motivated with ability to work well independently within a team and results oriented environment
5
Responsibilities For Regional Manager / Director Ticket Sales Resume
- Think strategically and implement sales tactics
- Independently reason, analyze and organize information in order to make substantive and sometimes complex decisions reaching reasonable conclusions within the scope of authority
- Work independently assessing needs, comprehending potential issues and developing strategy to problem solve and address issue
- Maintain confidentiality and use utmost discretion when privy to sensitive information
- Function in fast-paced environment, handle multiple projects and adhere to deadlines
- Informs and updates supervisors immediately if there are problems or unusual matters of significance
- Possess and apply detailed product knowledge as well as thorough knowledge of client’s business
6
Responsibilities For Agent Ticket Sales Resume
- Knowledgeable about the university, its structure, culture, policies, and practices
- Learn new sales techniques and strategies
- Knowledge of Microsoft Office suite (Outlook, Word, Excel, and PowerPoint)
- High-energy level, self-motivation
- Renew past group ticket buyers
- Manage major incidents
- Perseverance and grit
- Team first mentality
- Life up to 25 pounds
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