Telemarketing Manager Resume Sample
Work Experience
- Experience in B2B sales or telemarketing management, telesales
- Directly manage all current and future Telemarketing Lead Generation Specialists, including temporary hires
- Manage weekly, bi-weekly 1-on-1 sessions with direct reports including up-to-date performance scorecards
- Manage career objective and development planning for direct reports
- Manage variable compensation plans for direct reports including daily, weekly, monthly, and annual performance plans
- To maintain existing customer for top up program, reactivation and additional campaign
- To monitor and provide call report and call tracking
- To monitor telemarketing activity and productivity
- To handle complaint from customer and mis selling cases
- To train and coach telemarketing team
- To recruit telemarketing team member
- Banking industry experience would be preferable
- Monitors calls to observe employee demeanor, sales technique, and conformity to policies
- Provide direction and guidance to ensure consistent achievement of daily/monthly sales goals
- Use coaching and counseling procedures to correct on-going problems
Education
Professional Skills
- Excellent interpersonal and collaboration skills. Proven ability to drive team performance through effective daily management and personal coaching
- Strong leadership, presentation, writing and communication skills
- Possess excellent communication and written skills
- Perform coaching and follow up sessions with the Telemarketing team to monitor development of skills and to identify further areas for training and development
- Prior management or leadership experience
- Experience directly managing or creating marketing campaigns for an outbound Telemarketing call center
- Experience in marketing or sales in a direct B2B industrial, print, or packaging market
How to write Telemarketing Manager Resume
Telemarketing Manager role is responsible for training, coaching, software, design, telemarketing, shipping, automation, collaboration, general, marketing.
To write great resume for telemarketing manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telemarketing Manager Resume
The section contact information is important in your telemarketing manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telemarketing Manager Resume
The section work experience is an essential part of your telemarketing manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telemarketing manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telemarketing manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telemarketing Manager resume experience can include:
- Maintains positive morale while accomplishing sales goals
- Ensure Telemarketing Executives record all Suspects and Prospects in the Sales Pipeline in order to perform accurate analysis of conversion rates etc
- Responsible for progressive performance of team members
- Work well with internal, cross-functional and external teams
- Manage associates and customers
- Maintain a professional appearance and provide a positive company image
Education on a Telemarketing Manager Resume
Make sure to make education a priority on your telemarketing manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telemarketing manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telemarketing Manager Resume
When listing skills on your telemarketing manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telemarketing manager skills:
- Success in building and managing a communications calendar and multiple campaign priorities
- Demonstrated success in lead generation programs using a metric-driven approach and a mindset of continuous improvement
- Five years (telemarketing) sales experience
- Strong relationship builder with emphatic personality
- Currently living in St. Louis, MO
- Trains new employees and answers existing employees’ questions
List of Typical Skills For a Telemarketing Manager Resume
Skills For Manager, Outbound Telemarketing Resume
- Identify Industry with Marketing team for sources of sales leads for the organization
- Perform the above mentioned essential job functions
- Willingness to work non-traditional shifts which meet the needs of team and company
- Design and implement sales & marketing campaigns that meet the shipping needs of Multi Channel customers. This involves working closely with the Marketing team to agree on the delivery of campaign plan
- Develop IKOs/KPIs with team members and monitor individual performance based on productivity and achievement of Suspect and Prospect targets
- Create a balance environment between Respect & Results and motivate team members to increase productivity
- Work closely with Telesales Managers and Area Sales Managers to ensure that the sales leads are followed through
- Analytical, team player with initiative and resourcefulness
- Motivated, independent worker