Team Manager Resume Sample
Trent Turcotte
543 Garry Orchard,
Los Angeles,
CA
+1 (555) 871 7796
Work Experience
Team Manager
10/2015
-
PRESENT
Dallas, TX
- Active Operations Management knowledge is considered an asset
- People manager with 5 direct reports reporting to Manager, Business Services
- Accountable for all aspects of people management including: regular focused training, coaching, performance appraisals, personal development and performance management, and mentoring to enable team to meet challenges and meet team objectives
- Responsible for leading team to achieve/maintain service level commitments: focus on quality and professionalism
- Maintain team competence by ensuring team skills or knowledge gaps are met with appropriate training and development
- Maintain effective relationships with colleagues, key stakeholders and external contacts (Custody, Mutual Fund Operations, Wealth Product Services and Wealth Support)
- Ensure effective controls are in place and that all staff adhere to the requirements
Team Manager
09/2010
-
04/2015
Chicago, IL
- Ensure team operates with in compliance with applicable internal and external requirements
- Ensure team is aware of the impact of their work on the activities of others outside of the team
- Lead/participate in ad hoc requests and departmental projects as required (act as Subject Matter Expert)
- Ensure prompt and thorough resolution of all client and process issues and recommend improvements
- Ensure prompt completion of error reporting, escalating issues and errors that could impact the business. Additionally, initiation, investigation, completion, process improvement to address root cause
- Ensure appropriate metrics are in place, report actual results and recommend initiatives to achieve team goals
- Create and document training and procedure manuals
- Review existing processes to improve workflow and efficiency
- Participate in Audits (Financial Statements, CSAE, Internal etc)
Education
Georgia State University
2006 - 2010
Bachelor's Degree in Related Field
Professional Skills
- Excellent communication skills highlighted by exceptional listening skills and the ability to effectively communicate information verbally
- Strong analysis and problem-solving skills, organizational skills and the ability to focus on detailed work and meet deadlines
- Able to demonstrate strong negotiation skills, ideally with experience of direct and indirect sourcing
- Strong time management, organization, project management and prioritization skills; ability to multi-task among competing priorities
- Proven presentation skills and experience working collaboratively, improving productivity, and implementing ideas
- Excellent communication skills in establishing priorities and setting deadlines for critical responsibilities under management
- Organizational skills and resilience - ability to handle pressure in high workload situations, prioritizing effectively and delivering against deadlines
How to write Team Manager Resume
Team Manager role is responsible for leadership, interpersonal, development, coaching, analytical, training, customer, english, performance, business.
To write great resume for team manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Team Manager Resume
The section contact information is important in your team manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Team Manager Resume
The section work experience is an essential part of your team manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous team manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular team manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Team Manager resume experience can include:
- Strong time management skills, ability to effectively balance often competing priorities
- A strong and effective communicator with management skills and experience
- Excellent skills in MS office skills, particularly excel
- Identify training needs and working with the Training Department to ensure that the agents have the skills to carry out their roles effectively
- Proven ability to lead a team in a changing environment with excellent motivational and team building skills
- Good communication and writing skills. Good at developing partnerships
Education on a Team Manager Resume
Make sure to make education a priority on your team manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your team manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Team Manager Resume
When listing skills on your team manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical team manager skills:
- Excellent written/oral communication skills; demonstrated ability to articulate effectively and professionally with all levels within the organization
- Excellent customer service/support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills
- Strong organisational skills so be able to manage own and teams priorities effectively
- Excellent communications, team-building skills, interpersonal and stakeholder management skills
- Strong communication skills with fluent and effective English (written and spoken) and work experience in a multinational environment
- Strong leadership, people management skills and relationship management skills
List of Typical Experience For a Team Manager Resume
1
Experience For Team Manager Resume
- Good interpersonal, communication skills and presentation skills
- Identify training needs and working with the Training Department to ensure that the advisors have the skills to carry out their roles effectively
- Demonstrates effective & diplomatic oral & written communication skills
- Demonstrate strong relationship management skills with key stakeholders and customers
- Strong analytical, attention to detail, time management, organization, and prioritization skills
- Ensuring all controls listed under function RCAs (Risk and Control Assessments) are properly documented and are being operated effectively
- Strong communication and problem solving skills, including working knowledge of Six Sigma
- Strong Line management/leadership skills, working in a fast paced environment, working with 3rd parties
2
Experience For Team Manager Resume
- A passionate and pioneering team player with strong stakeholder influencing & management skills
- This opening can be hired at a Grade Level 57 (Team Manager) or a Grade Level 59 (Senior Manager) depending on skills, education, licenses and experience
- Prior budgeting experience strongly desired
- Effective communication and influencing skills, verbal and written
- Strong communication, influencing, and relationship skills
- Excellent analytical skills and problem solving capabilities to assess risk and opportunities
- Demonstrated analytical and critical thinking skills to determine risk assessment
3
Experience For Team Manager Resume
- Carry out quality checks on calls, emails and complaint handling each month and effectively coach and lead the team to deliver a lead in customer experience
- Expert troubleshooter and strong problem solver with demonstrated experience utilizing root cause analysis processes
- Communication: strong written and verbal skills with an ability to adapt to audience to ensure understanding and to resolve gaps with employees
- Work with Knowledge Specialists to ensure team members have up-to-date training/knowledge skills needed to effective perform their job
- Possess strong team leadership, coaching and motivational skills
4
Experience For Team Manager Resume
- Possess strong team leadership, coaching, and motivational skills
- Excellent computer skills including MS Word, Excel, and Power Point
- Able to organize and prioritize work effectively, and manage own time to meet team goals/objectives
- Prior experience with Process Instrumentation strongly desired
- Very Strong analytical, logical and problem-solving skills
- Excellent written and verbal communication skills, with the ability to communicate in a clear concise manner both internally and externally
- Use strong interpersonal skills to guide others to a desired conclusion and have the ability to hold them accountable
- Strong coaching skills with a passion for people development
5
Experience For Team Manager Resume
- Excellent time management, motivational and decision making skills
- Utilize data, both quantitative and qualitative to effectively manage the priorities and workload of a team
- Strong facilitator and skilled at generating engaged dialogue and increasing skill in a group setting
- Excellent communication skills, particularly in explaining complex topics to varied audiences
- Excellent time management, motivational & decision making skills
- Excellent computer skills, proficient in Microsoft office, with the ability to learn new systems
- Function effectively and inclusively and demonstrate leadership in cross-cultural settings
- Excellent execution and organization skills, sense of urgency
6
Experience For Team Manager Resume
- Proven ability to effectively manage an engaged team
- Ensuring project margins are maintained, change control is effectively managed and minimising re-work to ensure commercial targets are met
- Providing oversight to Team Leads in managing teams effectively by daily review of productivity and error ratios
- Support the hiring of new staff for the R&D Testing team, ensuring staff are trained and onboarded effectively, assign mentors as required
- Exceptional customer service skills including listening and demonstrating courtesy, empathy and accuracy
- Experienced line manager with proven track record of managing performance and developing staff to full potential
- Scrum master (SM) experience, including experience coaching new teams. SM certification required
- Experience in managing/leading development teams. Experience with cross LOB / Enterprise matrix teams
- Provide direct resolution for escalated customer issues, using adept problem-solving skills and resources
7
Experience For Team Manager Resume
- Establish a working relationship with the other leaders; ensure communication is effectively delivered and concerns are being addressed appropriately
- Ensure team is using available resources such as SharePoint, EAC A-Z, PPL, RBC Connect while building skills and knowledge required to support our callers
- To be able to demonstrate previous Asset Servicing/corporate actions experience working within a high volume environment
- Effective communication, being decisive and using initiative are key attributes of an effective Team Manager
- Prior training, coaching and facilitation experience required
- Demonstrate strong decision making and problem solving ability under pressure
- Experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following
8
Experience For Team Manager Resume
- Relevant technical experience, a good understanding of financial operations, accounting and control, and sound financial/commercial awareness and judgement
- Experience of working in a large scale automated distribution facility with experience of working with multiple MHE solution providers
- Demonstrate experience of building high performing teams
- Demonstrate experience of implementing and monitoring quality within processes
- Excel Advanced skills – including macros - and an understanding of PC applications
- Advanced computer navigation skills using a variety of software packages including Microsoft Office applications
- Proven experience of managing a team including; 1:1’s, personal development plans, sickness absence, performance management etc,
9
Experience For Team Manager Resume
- Proven experience of managing a team within a call centre environment
- Superior data monitoring, analysis, and manipulation skills
- In-depth knowledge of insurance coverage, practices and negotiating skills
- In-depth knowledge of insurance coverage, practices, and negotiating skills
- In-depth knowledge of insurance coverages, practices and negotiating skills
10
Experience For Team Manager Resume
- To effectively and consistently manage the team to ensure they meet stretched and challenging cash collection targets
- Ownership of project completion including Business Requirement Doc reviews; Test case validation; Test evidence signoff
- Ensures timely and effective training is provided, both formal and on-the-job, to enhance the skill base of the team
- At least two years’ experience in Customer Service, including supervisor experience
- Experience improving Process Reliability (PR %) and/or Overall Equipment Effectiveness (OEE %)
- Listens and questions effectively to ensure understanding
List of Typical Skills For a Team Manager Resume
1
Skills For Team Manager Resume
- Effective critical thinking, analytical and problem solving skills; strong attention to detail while keeping a holistic approach
- Proven leadership skills including experience managing an operational team
- Excellent people leadership skills – ability to achieve results via effective coaching and leadership
- Strong interpersonal, communication, organizational, and prioritization skills necessary
- Demonstrate effective & diplomatic oral & written communication skills
- Proven Excellent leadership and people skills
- Effective influencing skills and strong verbal and written communication abilities
- Strong stakeholder management skills, and the confidence to build strong and successful working relationships
2
Skills For Team Manager Resume
- A combined 5 years’ experience of both demonstrated technical and leadership skills within a high-performance environment
- Effective communication skills required, as well as a demonstrated proficiency in time management and conflict resolution necessary
- Strong client focus; ability to interact effectively and build strong relationships with internal and external partners
- Strong accounting skills including general knowledge of generally accepted accounting principles (GAAP)
- Strong interpersonal and relationship building skills. Needs to be able to build relationships with supporting areas such as process quality
- Management experience in a call/contact center environment with documented coaching experience and proven track record for motivating teams
- Strong listening and written skills
3
Skills For Team Manager Resume
- Good Portfolio Management and Supervisory Skills, Middle Office and / or expertise in Documentation on lending transactions
- Excellent coaching skills is an advantage
- Knowledge, experience, interpersonal and motivational skills to coaching employees and drive performance improvements in a positive manner
- Good time management, planning and organisational skills
- Clear ability to manage performance strongly using metrics and KPI’s effectively
4
Skills For Team Manager Resume
- Highly advanced interpersonal skills, including strong verbal and written communication
- Influential communicator with excellent listening skills
- Proven customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented project
- Strong interpersonal skills with the ability to develop and grow working relationships with internal and external clients
- Excellent analytical and influencing skills with the ability to think creatively and offer solutions that benefit the employees, clients, and firm
- Sound decision making skills and the ability to exercise good judgment under pressure
5
Skills For Team Manager Resume
- Good organizational skills, scheduling, and time management
- Excellent communication and interpersonal skills with a passion for enabling employees for high performance
- Proven customer service, leadership and business planning skills
- Possess strong judgment and problem solving skills
- Good Numerical Skills and positive attitude
- Strong interpersonal and stakeholder management skills, in order to build and develop relationships both internally and externally
- Possess excellent written and spoken English and interpersonal skills
6
Skills For Team Manager Resume
- Demonstrates high level of influence, negotiation & facilitation skills
- Excellent level of numeracy, analytics and data interpretation skills
- Strong influencing and leadership skills and customer-focus mindset
- Good change management mindset & skills
- Good skills in English written and oral communication
- Proven ability to effectively manage an engaged team,
- Excellent verbal and written communication skills and exemplary phone etiquette
7
Skills For Team Manager Resume
- Excellent communication skills with all levels of staff and external parties
- Strong communication skills, both verbal and written with ability to successfully influence others
- Have excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Work experience preferable in financial services, operations or client service and/or prior supervisory experience required
- Excellent IT skills – in particular Excel
- General data entry and strong computer knowledge and skills
- Have excellent people management skills
8
Skills For Team Manager Resume
- Proven customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
- Excellent time management skills with the ability to juggle multiple tasks, and
- Excellent leadership and communication skills to deliver strategic objectives
- Prior experience in a sales/consulting role or sales coaching experience
- Excellent communication, networking and relationship building skills
- Have excellent time management, motivational and decision making skills
- Strong influencing skills, verbal and written fluency
- Excellent judgment and Risk Analysis skills
- Fluent in English and French with good communication. Computer skills
9
Skills For Team Manager Resume
- Strong global management and people management skills
- Strong interpersonal skills with ability to interface with plant and corporate personnel at various organizational levels and external suppliers
- A logical thinker with excellent numeracy and analytical skills with a focus on attention to detail
- Leading a small developing team utilizing outstanding people management skills
- Coaching and mentoring skills; and
- About 2-3 years experience in a senior specialist role in relevant function (on top of having at least 3 years experience in managing a high-performing team)
- Effectively recognizing strategic business opportunities, demonstrating initiative and taking calculated business risks
- Proven proficiency in prioritizing critical issues and identifying team training needs
10
Skills For Team Manager Resume
- Experience of payroll systems and shaping new procedures and exchanging best practice to improve advisors and customer experience
- Proven experience building and implementing thought leadership programs for a variety of senior executives and high-profile programs
- Experience of Contact Centre systems and shaping new procedures and exchanging best practice to improve advisors and customer experience
- Prior experience of working in Commercial/Corporate Lending environment
- Experience of working in a large scale automated distribution facility, preferably with experience of working with multiple MHE solution providers
List of Typical Responsibilities For a Team Manager Resume
1
Responsibilities For Team Manager Resume
- Demonstrate effective skill and behavioural coaching with improved results
- Great management and coaching skills. Good motivator
- Proven coaching skills to ensure the continued development and leadership of the team
- Strong verbal, written communication and presentation skills. Fluency in delivering complex information with clarity and precision to internal partners
- Showcase good interpersonal skills for customer relations
- Highly advanced interpersonal skills, including strong spoken and written communication
- Strong analytical & customer service skills
- Excellent interpersonal, team leadership, communication and teamwork skills
2
Responsibilities For Team Manager Resume
- Demonstrated verbal and written communication skills are essential
- Excellent organisational and time management skills essential
- Strong computer skills to include knowledge of MS Word, Excel, and PowerPoint
- Excellent communication and interpersonal skills with the ability to build relationships at all levels
- Good organizational, analytical, managerial and project management skills
- Strong technical aptitude/PC skills
- Creating and managing the future skills matrix, training plans and recruitment plan for electronics engineering staff
3
Responsibilities For Team Manager Resume
- Advanced English reading, writing, speaking and listening skills
- Good understanding of testing principles, and practical experience of test planning
- Solid understanding of credit card adjudication and risk assessment, Small Business Banking credit experience considered an asset
- Proven experience collaborating across business units, improving productivity through process improvements and/or system enhancements
- Demonstrated strength in building effective teams and developing direct reports
- Strong understanding of team building and ability to foster credibility as a leader with demonstrated ability to influence people
- Basic to moderate computer knowledge, including MS applications, and basic typing skills
- Be knowledgeable in the Employee Benefit Business; supporting the team to enhance skills and develop to own key portfolios
- Communicate effectively verbally and in writing, to external vendors, candidates, direct reports and leaders required
4
Responsibilities For Team Manager Resume
- At least two years’ experience in outbound tele-communications, including supervisor experience
- Deal effectively with customer complaints and service related issues, liaising with Key Business Leaders and HRBPs where appropriate
- Manage, mentor, coach and do performance management to effectively resolve order processing and quality-related issues on a timely basis
- Overall experience, including 3-4 years of Service Delivery Management experience, preferably in large organizations
- Proven ability to build teams, creating an environment to motivate individuals and ensure effective teamwork
- Proven track record of managing teams with contact centre operations experience/new business channel creation desirable
5
Responsibilities For Team Manager Resume
- Min one year experience in Amazon CS in a coaching/people management role or two years experience in similar role elsewhere
- Experience in a call/contact center environment with documented coaching experience
- Min one year experience in Amazon CS in a coaching/people management role or two years’ experience in similar role elsewhere
- Proven experience in relationship building
- Three or more years’ experience managing SLA driven teams or projects, with direct people management experience
- Demonstrated ability to work in a multi-tasking mode and ability to prioritize
- Demonstrated experience in leading a team in a warehouse environment
- Management experience in a call/contact center environment with documented coaching experience
6
Responsibilities For Team Manager Resume
- Proven experience in managing complex sales teams and sales process is critical
- Resource management skills, including staff appraisal and performance management
- Experience in managing a strong team that produces significant business output
- Solid hands-on experience in architecting Db & NoSQL Db solutions
- Proficient technical skills, including knowledge of Microsoft applications
- Ensure employees have necessary skills and schedule training as necessary to fill gaps
- Proficient computer navigation skills using a variety of software packages
- Manage people effectively to maintain a highly motivated and top performing work force
- Proven experience in achieving business targets
7
Responsibilities For Team Manager Resume
- Process management of various workflows, allocating work effectively
- Experience and proven track record exercising management in a Business Systems role within or for a large devolved organisation
- Experience in dealing with multiple issues, tasks and priorities concurrently
- Prepare/Deliver Training. Provides formal instruction to further develop awareness, behavioral change, or technical skills
- Have outstanding interpersonal and communication skills
- Managerial Experience and some experience of working in an Operations environment
8
Responsibilities For Team Manager Resume
- Support the team in effectively resolving internal and external customer and supplier queries and be a point of contact for escalated queries and complaints
- Develop team members through delegation and coaching, based on their level of skills, knowledge and potential / aspiration to progress
- A proven track record in effective coaching and development of people
- Prior experience of working abroad/internationally
- Experience in the Consumer Packaged Goods (CPG) manufacturing industry
- Experience in managing a strong team that produces significant business changes
9
Responsibilities For Team Manager Resume
- Superb written and verbal communication skills, including the ability to translate IT/financial systems
- Prior Experience in managing Accounts Payable processes on COUPA
- To be able to demonstrate previous Transfer and Settlements experience working within a high volume environment
- Above average business-writing skills
- Bilingual language skills are required (French/English)
- Monitors and assesses the level of resources and skills required to meet applicable service baselines and ad hoc project requests
- Perform daily tasks effectively and in line with the department’s objective
- To demonstrate awareness of BT’s strategy and good knowledge of unit strategy
10
Responsibilities For Team Manager Resume
- Adheres to and promotes Partner Experience, Employee Experience and Operational Efficiencies
- O Ensures delivery of an excellent customer experience in all customer contacts within team
- Observe operation techniques to determine how effective they are and implement new techniques when old ones are ineffective
- Communication-The ability to listen, express and articulate information effectively
- Six months of prior management/leadership experience (Preferably in an operations environment.)
- Strategize with account manager to effectively manage customer base, problem solve and implement solutions
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