Supervising Associate Resume Sample
Ford Langworth
330 Ardith Junctions,
Phoenix,
AZ
+1 (555) 268 0112
Work Experience
Supervising Associate
12/2016
-
PRESENT
Los Angeles, CA
- Supporting and coordinating the team’s key activities, events and meetings
- Supporting the implementation of specific global D&I projects
- Monitor and measure the performance of various teams under Executive Assistant services
- Responsible for business monitoring and overall management of the Executive Assistant team in GSS
- Take active steps to enhance and maintain the motivation of the EA personnel
- Partner with the various internal organizations (Project Management Office, Human Resources, IT, Q&RM etc.) to enhance the culture of continuous improvement and collaboration
- Collaborate with reporting / business analytics function to deliver insightful reporting, improve data integrity and management, and utilize analytics to help the leadership team evaluate and drive business performance
- Adopt a consultative /partnering approach with stakeholders; ability to ‘wear many hats’ on the job
- Knowledge of management concepts / tools such as Balanced Scorecard, Benchmarking, Business Process Reengineering, Change Management, Customer Relationship Management, Business Value proposition etc
Transition Management Supervising Associate
04/2010
-
08/2016
Houston, TX
- Perform the daily inventory management functions that are required by the organization
- Prioritize tasks geared towards accomplishing executive and firm objectives
- Assist client service executives in resolving potential problems or last minute billing issues
- Analyze the planned budget and advise client servers on improving staffing mix and Margin
- Strive to be a subject matter specialist in the firm’s Financial information systems , practices and policies
- Proactively communicate and escalate inventory issues to the attention of the partner/engagement manager and FMA Manager
- Excellent analytical, interpersonal skills
- Partner with the various internal organizations ( Human Resources, IT, Service Excellence etc.) to enhance the culture of continuous improvement and collaboration
- Edit and publish content for ey.com and related sites, as well as content on mobile apps and social media accounts
Administrative Manager Supervising Associate
04/2006
-
11/2009
Phoenix, AZ
- Write teasers and site copy that are engaging, brand-compliant and search engine-optimized
- Cross-promote content to related site sections, site homepage, and social media; provide insight on optimal cascade of content to country sites
- Work collaboratively with digital design and production teams and stakeholders as relevant
- Ensure compliance with web templates, design, and editorial guidelines
- Develop ideas to enhance these sites; share ideas and innovation to improve content development processes
- Successfully juggle competing priorities, multiple projects
- Schedules, administers, and monitors the day-to-day activities for their team in the GDS in accordance with established polices, procedures and service level agreements
- Working “from the center”, necessitating the ability to listen to various perspectives and to influence rather than mandating
Education
California State University, Northridge
2002 - 2006
Bachelor's Degree in English
Professional Skills
- Prioritize staffing decisions based on engagement risk, skills, timing, continuity and geographic considerations
- Experience in managing a similar consolidation function – with a strong preference for previous experience in a technology environment
- Above average Training skills in conducting Green Belt, Six Sigma and Lean awareness training programs
- Considers themselves a ‘storyteller’ who possess outstanding communication and influencing skills
- Some experience of project management – able to manage and oversee multiple projects and competing priorities
- Proven experience of and ability in leading a global team based in multiple sites
- Significant proven management experience of multicultural teams
How to write Supervising Associate Resume
Supervising Associate role is responsible for training, analysis, software, finance, integration, database, reporting, design, digital, travel.
To write great resume for supervising associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervising Associate Resume
The section contact information is important in your supervising associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervising Associate Resume
The section work experience is an essential part of your supervising associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervising associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervising associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervising Associate resume experience can include:
- Strong project management experience, with excellent organization skills and attention to detail
- Good people management skills with ability to lead, motivate, mentor and develop the team
- Effective escalation management skills
- Analytical skills and high comfort level with drawing out key points and considerations from numerical analysis
- Experience in Account Management / Pre-sales with good exposure in customer relationship / service delivery management
- Proven experience of and ability in managing a virtual team
Education on a Supervising Associate Resume
Make sure to make education a priority on your supervising associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervising associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervising Associate Resume
When listing skills on your supervising associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervising associate skills:
- Experience in a knowledge, customer service, training or communication role with a proven track record
- Relevant consulting experience with 7 years of experience in a project manangers’ role
- Experience of supervisory experience
- Proven experience of translating legal documents from English to Arabic and Arabic to
- Looking at 8 - 10 years’ experience
- Excel – at level to produce pivot tables, filtering, conditional formatting, validation etc
List of Typical Experience For a Supervising Associate Resume
1
Experience For Transition Management Supervising Associate Resume
- Working with People Shared Services, integrate graduates and experienced hires into the service line
- Has very good understanding of general Talent Shared Service concept
- Demonstrated ability to interact with leadership, stakeholders and peers
- Ensures good communication within the team (runs team meetings, 1-1 meetings, ensures the team participates in the firm wide communication events
- Meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT) & accuracy
- Interacting with Clients on a regular basis
2
Experience For Emind FY CBS EYK Benchmarking Supervising Associate Resume
- Maintaining books of accounts for entity assigned
- Reporting to Senior leadership on entity's books of accounts
- Maximize utilization by identifying imbalances, negotiating and reallocating resources to address the issues
- Share resources and leading practices for the West region's FSO Tax practice
- Assigns work, monitors completion, provides timely feedback; recognizes outstanding individuals and team performance
- Sets performance goals, conducts performance appraisal sessions with the counselees during year end and mid-year
3
Experience For Administrative Manager Supervising Associate Resume
- Has in-depth knowledge in the assigned processes such as Recruitment, Onboarding, etc
- Trouble Shooting and query management
- Need to identify alternative solutions to meet the same project/program goals
- Makes sure that resource analysts are scheduled on the appropriate engagements and development activities which support the analysts’ career goals and objectives
- Manage expectation, variance and explanation analysis to clients
- Interact with customers and clients to address concerns, and discuss them with senior leadership
- Delegate tasks appropriately and share the best practices
- Understand the requirement and able to turn around the requests with in tight deadlines
4
Experience For Core Business Services Supervising Associate Resume
- Understand leadership initiatives and turn them into projects
- Willingness to learn and educate
- Triage queries appropriately, work collaboratively with IT to manage technical versus knowledge enquiries to ensure clients receive the highest customer service, a seamless transition of enquiries and to reduce duplication
- Contribute to operational effectiveness and service quality within a country or regional team eg. plan help desk schedule collaboratively with colleagues to ensure adequate coverage, respond positively to customer feedback and coach junior colleagues as appropriate
- The incumbent would be required to manage a team of resources in GSS for the respective service function
- Manage ad hoc Talent related events e.g. International Women’s Day
- Build and manage ‘virtual’ relationships
- Contribute to the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment
5
Experience For PES Supervising Associate Resume
- Build relationships with leadership. Provide operational support to leaders to meet the business area’s people, quality, growth, and market leadership goals
- Good command over English (written & spoken) is mandatory
- Develops and implements content, strategies and solutions policies and programs to attract, retain and promote a diverse and inclusive workforce
- Informs development and assists in design of diversity/inclusiveness content, resources and tools, solutions and initiatives
- Implements tools and processes to support integration of diversity/inclusiveness programs or strategies
- Tailors methodologies, processes and practices to specific requirements of programs/projects as well as business units
- Actively cultivates and integrates current D&I content, strategies and practices through external networks, academia and research, participation in external diversity conferences and organizations
- Creates, develops and manages scope and project plan and schedule for complex projects
- Creates key project communications for senior leaders and other stakeholders
6
Experience For Diversity & Inclusiveness Supervising Associate Resume
- Evaluates and reports project/program progress in terms of appropriate quality and performance metrics
- Plans, assigns and manages resources, tasks and costs based on project plan
- Proactively identifies and addresses project risks and opportunities
- Concrete and current knowledge of diversity and inclusiveness/flexibility related theory and practice is required
- Work both independently and highly collaboratively
- Schedules, administers, and monitors the day-to-day activities for their team in the GSS in accordance with established policies, procedures and service level agreements
- Reviews work product and deliverables (including MI reporting) as necessary to ensure service levels and quality standards are consistently met by the team
7
Experience For Gds-supervising Associate Resume
- Serves as the escalation point for functional issues; works with HR Services Manager, Customers or others to resolve as necessary
- Leads teams of 10-15 people and acts as counsellor for Associates and Senior Associates
- Proficiency with firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint
- Might have to travel 5% of the time
- Review and delivery of high level reports to EYG Leadership on a monthly /Ad-hoc basis
8
Experience For Experience Manager Supervising Associate Resume
- Provide value add reports & information to clients
- Creation and Maintenance of process documents on a regular basis
- Determine required payment dates and coordinate with Billing Owners/Budget Holder’s to resolve all collection issues and reconcile unapplied cash accounts
- Confirm that Assurance personnel are scheduled on engagements and development activities that support their career goals
- Consultative approach to share CSG support, engage and support CSG clients with business solutions and options
- Acts as a counselor for Associates and Senior Associates
- Has in-depth knowledge in the assigned processes
9
Experience For Senior Quality Supervising Associate Resume
- Proficiency with firm standard technology such as Outlook, IE, Windows, Excel, Word, PowerPoint
- Be the counselor for Associates and Senior Associates
- Set performance improvement plans and works on their execution
- Follows HR procedures related to people management (eg. reports sick leaves, plans working time and settles working hours according to the legal requirements and the firm’s procedures, ensures any changes in assignments are reported to people team (eg change of process, team etc.))
- Flexibility in working hours to accommodate multiple time zones as needed. (Night Shift – US Shift)
- Responsible for Overall review of the Management Reports
- Responsible for Review of Monthly Management reports/ packs
10
Experience For Global D&I Supervising Associate Resume
- Overall analysis/ Comparatives/ KPIs/ Dash boards
- Review and delivery of high level reports to EYG Leadership on a monthly/ Ad-hoc basis
- Responsible for delivery of monthly management reports
- Provides financial input and details to finance leads on decision-making issues and action items impacting IT, focusing specifically on new consolidation activities for accurate reporting
- Identifies significant operational and financial variances across the teams. Provides supporting details to Associate Director, IT Services Finance to enable working with Business Aligned CFO roles to develop and understand variance analyses and recommends mitigating action plans. Executes against those action plans
- Teams with Associate Director, IT Services Finance to drive financial operational excellence for IT costs
List of Typical Skills For a Supervising Associate Resume
1
Skills For Transition Management Supervising Associate Resume
- Demonstrate eye for detail and ensure all deliverables are of good quality
- Relevant professional experience with additional financial management experience beneficial
- Working with the People Shared Service Center, integrate graduates and experienced hires into the service line
- Providing effective solutions
- Experience in working in a globally deployed accounting organization
2
Skills For Emind FY CBS EYK Benchmarking Supervising Associate Resume
- Strong understanding of IT Finance – demonstrating knowledge of technology finance
- A strong team player who is comfortable working collaboratively and directionally as required
- Experience of having done BPMS or trained on BPMS (Business Process Management System) or QMS like ISO 9001
- Relevant consulting experience with 2 years in a project manager’s role
- Need to have or to quickly acquire a strong understanding of key business and financial drivers that determine the firm’s success
3
Skills For Administrative Manager Supervising Associate Resume
- Experience working closely with C-Level executives in an MNC
- In-depth knowledge of offshoring / shared services global industry and operate model
- Has very good understanding of general TS concept
- Has very good understanding of general Shared Services / Talent Service concept
- Experience at a MNC / Service industry preferably with a captive centre of a financial
- Experience in Recruitment for a multinational organization (Shared Service and/or BPO)
- Experience in SAP desirable
- Experience in finance processes and policies
4
Skills For Core Business Services Supervising Associate Resume
- Demonstrate ROI mind-set to measure the success of deliverables
- Demonstrate leadership and influence key deployment and capacity management decisions
- Communicate regularly with Experience Management team and/or engagement managers on the status of staffing requirements
- Actively supports EYU and Experience Management enablers including Retain/ARMS; My Competencies, People Profiles, etc..
- Possesses a ‘can do’ attitude, has strong personal drive and a solution driven approach
- Relevant experience in a project manager’s role
- Strengthen and enhance PE's internal processes to make them more efficient and effective
- Consolidation of Outbound resource investment requests from Regions and subsequently creating Inbound resource investment packs for input to MLP
- Experience in managing ‘Most Favorable Employer’ surveys (i.e. Universum)
5
Skills For PES Supervising Associate Resume
- Experience in account management strategic operations and project management
- Approximately 6 years of related experience
- Assisting in the preparation of training materials and participating in training events
- Gaining business knowledge from the clients and sharing with the team, resulting in improved client satisfaction
- Understanding or the ability to quickly grasp the firm business and culture
- Understanding Clients requirements
- Holding discussions with the Budget Holders (Business Controller Role)
6
Skills For Diversity & Inclusiveness Supervising Associate Resume
- Willing to work in UK&I working hours
- Focus on Capacity Management by reviewing tracking and implementing action items for success in moving the workload
- Provides pertinent resource planning details and analyses to assist in supporting NTD’ fiscal planning activities
- Responsible to ensure that process knowledge & business knowledge sharing is done with all new incumbents in the entire accounting & reporting team
- Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects
- Support regions' fiscal planning activities with planning and analysis
- Support Central region's Tax practice's fiscal planning activities with planning and analysis
7
Skills For Gds-supervising Associate Resume
- Responsible for Planning, Budgeting and Outlook exercise
- Trouble shoot any issues arising in the tools or reporting systems
- Works with geography analysts to get in-depth details to bring increased transparency and understanding around IT costs
- Lead/influence without having formal authority
- Powerpoint – insert shapes, fills, shape alignment, text justification, adjusting text box margins etc
- Prepare reports using both excel and power point
8
Skills For Experience Manager Supervising Associate Resume
- Oversee G360 Account change approvals, including -
- Gain an understanding of EY’s business and culture
- Champion EY’s knowledge-sharing culture and self-service approach to knowledge and model this behavior within team
- Comfortable with change and managing people’s reaction to it
- Is employed in task based working time system
- Prepared to make recommendations to Business Partner, Leadership Team – highlighting impact / change
- Solves people related issues observing HR procedures / policies and legal requirements
- Plans training for the team
9
Skills For Senior Quality Supervising Associate Resume
- Responsible for Coordinating with the Business Control/ Internal Audit team
- Responsible for working on various Projects (Team's Internal Initiatives)
- Responsible for Preparing High level Analysis report for the Leadership (Both in the Business Controller Role and the Lead Analyst Role)
- Discussions with the BCs on the policies/ guidelines around Management reports, code block structures, accounting, accruals management, etc
- Ensure the internal tools & reporting databases are maintained & updated on a real time basis
10
Skills For Global D&I Supervising Associate Resume
- GDS - Trivandrum or Kochi
- Travel upto 10%, and conduct multi-time zone meetings outside of local business hours
- No specific requirement for sector/industry specialization
- Usage of Minitab, MS Visio, Powerpoint, Excel and Word
- Able to interact professionally with senior stakeholders
- MBA or CPA (or equivalent) desirable
- Knowledge of Business Objects, GftFR, Hyperion SmartView, Essbase, SQL query and advanced level in Excel
- Ensure that customers receive the highest quality deliverables with respect to editorial support for both EY’s internal and external platforms such as the intranet, ey.com and social media, thought leadership and brochures
List of Typical Responsibilities For a Supervising Associate Resume
1
Responsibilities For Transition Management Supervising Associate Resume
- Work closely with engagement leaders on resource planning and deployment
- Interview stakeholders to gather information for preparing write-ups for various deliverables
- Participates in Global Finance work stream initiatives at the request of the Associate Director, IT Services Finance
- Participates with broader IT Services Finance team and suports staff members directly or indirectly in the development, implementation, and support of financial visibility to meet their business requirements
- Reports to the MENA HR Enablement Leader and MENA Talent Leader
- Act as a Performance Excellence consultant to PE customers
- Conduct specific reviews with Green belts / Champions / Sponsors on process improvement projects
2
Responsibilities For Emind FY CBS EYK Benchmarking Supervising Associate Resume
- Conduct Quality trainings like White Belt, BPMS, GB, Lean, etc
- Ideal, but not mandatory, would be a certification or initial diploma/curriculum in intercultural/cross/cultural competence
- Focuses on matching engagement needs with required skills, development opportunities and engagement risk; meets with client-serving professionals to discuss development needs and identify engagement and learning opportunities as appropriate
- Manage staffing conflicts with all relevant parties, providing alternative staffing recommendations and escalating issues as appropriate
- Negotiate with client-serving teams to re-allocate individuals, in order to meet the service line/market/competencies’ staffing needs
- Monitors outstanding project/engagement resource requests and present recommendations
- Identify performance or morale issues with resources and address with Counsellor/Counselling Partner and HR as needed
3
Responsibilities For Administrative Manager Supervising Associate Resume
- Proactively monitor and highlight unassigned resources in order to minimize unassigned time
- Partner with the Talent Team on Performance Management initiatives
- Write, edit, produce and curate content for non-digital and digital channels for internal deliverables such as newsletters, blogs, videos and business presentations
- Support firm brand, understand, implement, and strictly adhere to the quality standards and procedures established by EY, including verbal and branding guidelines
- Create and maintain effective working relationships with all stakeholders at all levels of the business
4
Responsibilities For Core Business Services Supervising Associate Resume
- Demonstrate business acumen to understand the leadership strategy and translate it in the deliverables prepared
- Engage with onsite team to identify their objectives, strategies, target audiences, differentiators and other aspects
- Regular review of the Master Data Management (MDM) and Account Records Database (ARD) for change requests. MDM/ ARD are EY’s real-time repositories for key information about G360 and all other accounts
- Coordinate all required approval processes
- Liaise with Global and Area contacts as appropriate for information and with approval outcomes
- Track key information on past and planned G360 changes (to accounts, Global Client Service Partners, Senior Advisory Partners, Business Development Leaders etc.) and Global Account Committee (GAC) approvals to enable the development of analysis and insights
5
Responsibilities For PES Supervising Associate Resume
- Fully own management of the G360 channel shift approval process across all Areas in coordination with the Global Sector Leaders, Service Line Leaders, the GAC and the EMEIA Channel Shift team
- Work closely with Area G360 Support teams and Talent to manage GCSP GPPM reviewer information and the update process on an ongoing basis
- Manage G360 elements of the Market Leadership Plan (MLP) including
- Analyse and package up initial outputs from MLP for Global and Area review, coordinating follow up steps as required
- Coordinate the annual G360 Portfolio review process, including working with multiple stakeholders (GAC, Global Sector Leaders and Service Line Leaders, G360 Business Development)
- At year-end produce Regional GCSP performance dashboards and a summary of partners charging time to G360s, to enable GCSPs to provide feedback (working with Finance); also package up reports from Talent showing who has provided feedback, for distribution to Areas/Regions
- Three direct reports
- CCNP, CCIE (Desired)
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