Collection Associate Resume Sample
Lon Lowe
368 Mante Gateway,
Phoenix,
AZ
+1 (555) 145 9216
Work Experience
Collection Associate
02/2016
-
PRESENT
Phoenix, AZ
- Contact Clients AP department or Bill to Person of aged invoice as per the procedure
- Respond to emails & queries assigned in a timely manner
- Coordinate for Third Party collections, wherever applicable
- Develops and executes work plans to ensure collection goals
- Prepares projected collection reports and target account reports on a monthly basis based on available data and specific knowledge of client accounts
- Establishes priorities with Credit Correspondent in order to accomplish appointments and collection deadlines
- Conducts all activities according to Baxter Leadership Expectations
- Proactively reaches out to clients to negotiate payment for Tax and Condo/Strata arrears; assesses bank’s legal alternatives and client’s ability to pay
- Proven ability to work in a high volume and fast paced environment
Credit / Collection Associate
05/2009
-
09/2015
Detroit, MI
- Demonstrates a strong knowledge of mortgage and Home Line products
- The hours of Business are 8.00am to 8.30 pm
- Understands and demonstrates Chico’s FAS Canada, Co. Values and Guiding Principles with both customers and team
- Accurately and timely completes store-to-store transfers and charge sends per Chico’s FAS Canada, Co. Guiding Principles
- Adheres to Chico’s FAS Canada, Co. Guiding Principles for holds
- Document all calls accurately with regards to client’s inquiries and requests
- Collections or related experience in a high transaction industry and fresh graduate are encouraged to apply
- Prepares detailed credit analysis reports including recommended credit limit in a format prescribed by management. Formal summary analyzes the customer’s current and forecasted financial stability and risk, and interprets the information provided into a meaningful summary. Provides solid recommendations based on facts to Credit Management for review
Support Associate White House Black Market Collection
11/2001
-
11/2008
Dallas, TX
- Manages individual portfolio queue to acceptable department requirements
- Works to preserve the ongoing relationship with the customer while ascertaining the nature and reason behind the payment concerns or disputes and finding equitable payment solutions according to departmental processes and guidelines
- Analyzes individual situations and make decisions based upon established departmental guidelines with daily/routine supervision
- Monitor and resolve auto-exceptions in JDE under virtual team cash applier code on a daily basis
- Monitor and resolve ACH/Credit card requests received via fax, email or phone calls
- Research adjustments, refunds and 980 transfers to other McKesson entities
- Prepare physical checks received at location for deposit
- Participate on governance calls with the virtual team to assist in any cash application related resolutions
- Resolve escalations from internal stakeholders
Education
Strayer University - Huntsville Campus
1997 - 2001
Bachelor's Degree in Business
Professional Skills
- Good analytical and interpersonal skills, excellent problem solving and customer service skills
- Strong verbal and written communication skills required. English language skills are required
- Analytical and research skills - Negotiation skills - Knowledge of accounting principles
- Excellent customer communication skills both written and oral with high proficiency in speaking and writing the local business language
- Highly organized with strong follow-up, documentation, and multitasking skills
- Excellent interpersonal, communicative and influencing skills, verbally and written
- Excellent written and verbal communication - Good organizational and presentation skills
How to write Collection Associate Resume
Collection Associate role is responsible for events, software, credit, litigation, security, research, digital, reporting, excel, multitasking.
To write great resume for collection associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collection Associate Resume
The section contact information is important in your collection associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collection Associate Resume
The section work experience is an essential part of your collection associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collection associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collection associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collection Associate resume experience can include:
- Have analytical, interpersonal, written and oral communication skills
- Ensure a good balance between quality Customer Care and effective collection techniques
- Experience Required: Handling of incoming calls activity, preferably in the area of Credit & Collections
- Solid understanding of financial statements and analysis
- Experience in commercial and personal credit analysis preferably in a small business banking environment
- Experience with financial accounting systems (i.e., NetSuite, Microsoft Dynamics)
Education on a Collection Associate Resume
Make sure to make education a priority on your collection associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collection associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collection Associate Resume
When listing skills on your collection associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collection associate skills:
- Strong research, communication and presentation skills
- Proven competencies in negotiation, priority setting and informing,
- Self-starter adept at working effectively independently or as part of a collaborative team
- Advanced Excel skills and data mining capabilities and ability to use Microsoft Products
- Related experience in credit management involving credit and collection experience in a high transaction industry
- Well developed IT skills including Email, Word, Excel and PowerPoint
List of Typical Experience For a Collection Associate Resume
1
Experience For Credit / Collection Associate Resume
- Experience with financial accounting systems
- Review blocking table each morning
- Follow up on any queries pending with internal teams on a regular basis
- The Collections Associate is responsible for the collection of invoices from an allocated portfolio of clients utilising phone and email
- Contact customers via email/phone for outstanding invoices within the assigned portfolio
- Collect Withholding Tax Certificates to close out the partially open invoices
2
Experience For Credit & Collection Associate Resume
- Identify Disputes/Deductions and assist virtual team to resolve
- Process adjustments in JDE
- Contact external customers, bank for payment application instructions
- Collections for Mashable.com, IGN, AskMen and PCMag (include monthly statements and customer follow ups)
- Cash applications for Ziff Davis Properties that include Mashable.com , Offers.com, IGN, PC Mag
3
Experience For Support Associate White House Black Market Collection Resume
- Be involved in credit approval process for all ZD Properties
- Maintain accurate records in Cortera of all communication with clients and record detailed information pertaining to the client and events leading up to payment
- Record accurate details of queries that arise from collection calls for referral to the appropriate internal team
- Liaise with the treasury department (New York) to follow through allocation of monies
- Attend regular meetings with Manager and provide an account of progress made with collections
4
Experience For Associate Collection Specialist Resume
- Escalate difficult collections to Manager
- Maintain customer electronic records
- Work with customer, sales, and AR to research and resolve disputed balances and penalties
- Prepare accounts for bad debt write-off and for outside collection
- Collections for Health eCareers (include monthly statements and customer follow ups)
- Cash applications for Health eCareers
5
Experience For EBO Collection Associate Resume
- Maintain accurate records in internal collections system of all communication with clients
- Record accurate details of disputes that arise from collection calls for referral to the relevant internal departments and follow up as needed
- Support internal adjustment process
- Maintain customer records in internal systems
- Attend regular meetings with line manager to discuss your portfolio
6
Experience For Collection Associate With Arabic Resume
- Escalate difficult collections to line manager
- Execution – Assertiveness
- English (native level),
- No attendance issues
- Vision – Innovation
List of Typical Skills For a Collection Associate Resume
1
Skills For Credit / Collection Associate Resume
- Provide instructions to assigned law firms and develop strategies that result in the most cost effective methods of recovery
- Good opportunities to start professional career
- Credit and/ or collection related experience
- Experience in SAP ERP system and/or GetPaid software
- Successful experience in commercial collections and credit analysis
- Experience in the other invoice to cash processes desirable
- At least one year experience in BPO or shared services, preferably North America, Europe, Australia and South Africa but not required
- Related collections experience, preferably within a digital media company
2
Skills For Credit & Collection Associate Resume
- Relevant credit control experience, preferably within a financial / corporate environment
- Relevant experience in a customer service role would be advantageous
- Strong customer orientation and an eagerness to excel
- Working knowledge of secured lending transaction
- Handling high levels of incoming calls activity, preferably in the area of Credit & Collections
- Learning – Handling Feedback
3
Skills For Support Associate White House Black Market Collection Resume
- Understanding of customer accounts and general business workflows
- Understanding of commercial processes, Functional knowledge of the accounts receivable and collections processes
- Basic accounting knowledge, especially customer accounting
- Utilize the SAP UDM Dispute system and process to record Customer billing disputes to enable the Billing Analysis team to begin resolution
- Ensure timely collections of outstanding balances from customers according to our company´s credit & collections escalation policy
4
Skills For Associate Collection Specialist Resume
- Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy
- To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
- To balance the potential profit with potential risk in granting and collecting credit to our customers
- Manage fraud and standard litigation files for Personal and Small Business Products, including mortgages and Cards
- Work with Litigation Associates and Law Firms to collect on outstanding balances Pre Write Off and Post Write Off litigation
- Proactively connect with clients to arrange collection of outstanding debt
- Navigate and perform research on the internet and adaptable to new ideas and ways of accomplishing tasks
- Preparation of internal reporting activities and weekly reports on customers’ overdue receivable position
- Minimise interest losses on outstanding amounts
5
Skills For EBO Collection Associate Resume
- Minimize interest losses on outstanding amounts
- Execution – Problem Solving
- Execution – Delivering Results
- Establish, build, and nurture customer relations by correctly applying the customer payments within the department’s specific and measured guidelines
- Work on special projects and/or perform testing
6
Skills For Collection Associate With Arabic Resume
- Proficiency in MS Office, including Outlook, Word, Excel and PowerPoint
- Daily pulling of bank statements for distribution to team members and cash application
- Updates customer’s contact and account information during each contact
- Collect payments from an allocated portfolio of clients utilising phone and email
- SAP would be beneficial but not essential
- Knowledge of industry relevant software used for analysis (e.g. Moody's Financial Analyst)
- Negotiate payouts, settlements or payment arrangements to finalize client accounts efficiently
7
Skills For Collection Associate With Hungarian & English Resume
- Attend debtor examinations, settlement hearings and court trials
- Results driven with a dynamic personality and ability to work in a team environment
- Handle stressful situations and meet strict deadlines
- High-level ability to influence and negotiate
- Analytic, multitask and strict to deadlines,
- Advance level in MS Office programs,
- Preferably fluent in Turkish and English
- Work with Business Area Representatives and Customer Master Data to ensure SAP is updated with correct and current information
8
Skills For Collection Associate With English & French Resume
- Interface with the Customer and Accounts Receivable to resolve on-account (credits) and payments, as well as miss-applied payments
- Other responsibilities as defined by the Collection Supervisor
- Support and be backup for other collector’s associates
- Daily contact with foreign clients
- Internal trainings and language courses
- To minimise Business investment in receivables
- To minimize Business investment in receivables
- Knowledge of Incoterms 1990/2000, UCP 600 for documentary credits, domestic and international customers regulations an advantage
9
Skills For Credit & Collection Associate Team Member Resume
- Amenable to work in night shift
- Computer proficiency in Microsoft Office – emphasis in Excel
- Communicate well with many groups (customer, banks, sales dept, other finance employees, ect)
- Languages: Native Czech/Slovak, Polish is an advantage
- Arabic would be beneficial but not essential
- Capacity of fluent interpersonal negotiation both with external and internal customers
- Tenacity, ambition and sense of ownership and responsibility
10
Skills For Dunning & Collection Associate Resume
- Work under pressure and on own initiative and collectively as a team
- Self-motivation and focus on objectives and results
- FOR IMMEDIATE CONSIDERATION, SEND YOUR RESUME TO SAMMY.DUNCAN@ROBERTHALF.COM
- Entrepreneurship – Customer Orientation
- Entrepreneurship – Quality Orientation
- Languages: French (native level) and fluent English
- Process ACH/Credit card requests
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