Success Manager Resume Sample
Maurine Towne
7081 Winfield Fort,
Los Angeles,
CA
+1 (555) 926 8909
Work Experience
Success Manager
09/2015
-
PRESENT
Dallas, TX
- Quickly learn Vonage’s UCaaS and Collaboration business products
- Quickly learn and master Vonage’s internal CRM, Quoting, and Operational Systems
- Develop and maintain strategic business relationships with majors accounts to promote the company’s products and services and profitable business relationships
- Build and maintain both global and local relationships internally and with customers
- Contribute to global and local initiatives
- Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development
- Flexibility for travel (approx 25-30%)
AWS Migration Success Manager
07/2011
-
07/2015
New York, NY
- Develop deep technical and/or strategic advisory skills in an organization that is very
- Hire, train & develop the right talent to meet individual and company growth plans
- Working within an account team matrix, lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of Salesforce in the areas of: sales productivity, service optimization, platform (Communities, Data.com, Marketing Cloud, Heroku)
- Strong technical aptitude and attention to detail; can confidently project manage a technical project with many moving pieces
- Empathy with a knack for understanding what a customer really needs and why they need it
- Experience mentoring team members or formally managing team members
- Orchestrate different resources within the AWS’s organization to support ISV partner GTM activities and create/ maintain a long-term, scalable joint GTM model that drives partner and customer success
- Drive program execution across activities involved in the completion of commitments and goals established in the Business Plan, including coordination of AWS’s investments, lead generation-related activities, training and readiness, and joint sales activities between your ISV partners and the AWS field organizations. Constantly maintain a clear view of the return on mutual investments
ISV Success Manager
11/2005
-
05/2011
Phoenix, AZ
- Lead regular pipeline reviews to ensure pipeline information is thorough and accurate according to AWS’s adoption solution stages. Hold reviews (for large opportunities) with both ISV and AWS Account management Teams to identify best practices to leverage or lessons to be learned
- Establish and oversee partner’s adoption, training and development of best practices to continuously drive efficiency
- Help develop and implement tailored success plans maximizing partner’s performance
- Provide leadership by inspiring the team with the company’s vision, setting clear objectives, and motivating them to deliver the best level of service
- Identify training needs within the team and liaise with the training specialist to develop training programs that address them
- Work with WFM team to manage staffing plans and ensure capacity is met
- Ensure that the Partner Success team is reliable, accountable and available
Education
Huntington University
2001 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication and presentation skills, proactive, highly organized with an ease setting priorities
- Proficient Consulting skills and proven results working as a Trusted Advisor to drive business value for clients or stakeholders
- Able to manage time and prioritize activities while performing effectively under pressure
- Work experience - need to have FSI experience
- Program or Project Management skills are an asset
- Communication and presentation skills, both written and verbal
- Demonstrated experience and a passion for the social technology universe (i.e., Facebook,
How to write Success Manager Resume
Success Manager role is responsible for business, consulting, interpersonal, drive, english, organization, clients, travel, retail, training.
To write great resume for success manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Success Manager Resume
The section contact information is important in your success manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Success Manager Resume
The section work experience is an essential part of your success manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous success manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular success manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Success Manager resume experience can include:
- Senior executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
- Digital Commerce industry experience and knowledge with a solid experience of the Retail value chain and processes
- Demonstrated experience with and passion for social technology
- Work collaboratively with the account team and Salesforce Execs, effectively network within accounts in order to help customers achieve their objectives
- Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer’s Blueprint, where appropriate
- Experience working with C-level decision makers and familiarity with decision making processes in enterprise customers
Education on a Success Manager Resume
Make sure to make education a priority on your success manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your success manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Success Manager Resume
When listing skills on your success manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical success manager skills:
- Advanced Consulting skills and proven results working as a Trusted Advisor to drive business value for clients or stakeholders
- Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines
- Work experience - ideally in Marketing Strategy, Campaign Management, or consulting roles
- Experience of leading a team while retaining a practitioner role
- Experience dealing with large scale, technologically complex accounts, which are constantly
- +3 years’ experience with Sales & Account Management, preferably in advertising, ecommerce or ad operations
List of Typical Experience For a Success Manager Resume
1
Experience For AWS Migration Success Manager Resume
- Prioritize, multitask, and perform effectively in a highly dynamic work environment
- Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
- Experience facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
- Professional experience in SaaS/enterprise software Account Management or Client Services managing multi-million dollar portfolios of recurring revenue
- Drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
2
Experience For Portfolio Success Manager Resume
- Measurement: Measures effectiveness of recommendations; proficient at scaling or redirecting strategies and tactics based on results
- Strong understanding of the digital marketing ecosystem, its vocabulary and key metrics
- Direct field & management experience in working with enterprise customer accounts and with ISV partners
- Direct field, business development or sales management experience in working with enterprise customer accounts and technology partners
- Proven success rolling out global partner programs with partners
- Technology related sales experience with enterprise software companies
- Work experience
- Credible and effective C-level advisor and coach, especially around change management (cultural, technical or business)
3
Experience For ISV Success Manager Resume
- Technology related sales experience
- Understanding of local business culture and able to travel to Saudi Arabia, Egypt and the wider Middle East region
- Working knowledge of Salesforce product and platform features, capabilities, and best use
- Proficient at being prescriptive and driving action oriented meetings
- Develop working partnerships with the MuleSoft account team supporting your customers
- Design migration strategies and scope of migration project by understanding clients’ business and technical requirements
4
Experience For Partner Services Success Manager Resume
- I dentify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Evangelize the capabilities of Salesforce.com across all of our Clouds, with an emphasis on Marketing Cloud
- Knowledge of business processes (Sales, Marketing, Service, Support)
- Customer’s positive business outcomes are being achieved
- Master MuleSoft’s messaging and delivery blueprint
- Become familiar with MuleSoft solutions, positioning, competition and product suite
- Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc
- Obtain MuleSoft messaging certification
5
Experience For Partnership Success Manager Resume
- Prepares cost estimates by consulting with pedagogy experts, engineers, architects, and other professional and technical personnel
- Guarantee Partner Success alignment with Partner Service Manager and Clusters Team Leads
- Accomplish Partner Success human resource objectives by recruiting, selecting, on-boarding, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
- Experience in enterprise software account management, or digital and social account management at a brand or agency
- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
6
Experience For Cstomer Success Manager Resume
- Experience in enterprise software account management, or digital and social account management at a brand or agency
- Currently based in Dubai
- Business English fluency required; Arabic an advantage
- AE Enablement on the CSGFL Approach - Provide Content to Sales Enablement, host the occasional lunch and learn and/or attend team meetings
- Educate new customers on the entire value proposition of Salesforce's Customer Success Group (CSG) solutions
- Proficient in Salesforc e
- Experience in enterprise software account management, or digital and social account management at a brand or agency, or client management experience
7
Experience For Majors Success Manager Resume
- Technology and software are your passions
- MBA from top institutes
- Self-motivated with the ability to self-manage
- Develop and orchestrate the Customer Community Program
- Experience in account management, sales or client services in the context of enterprise software, managing multi-million dollar portfolios of recurring revenue
8
Experience For Channel Success Manager Resume
- Leveraging our Customer Success Methodology and partner with customer executives to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate achievement of their business objectives and build a transformational vision
- Minimize attrition risk by helping ensure customers are fully adopting the Salesforce Platform, utilizing all of their licenses and obtaining maximum possible value
- Contribute to the Success Manager Community by participating in key initiatives, collaborating on best practices and presenting on Community-wide events
- Measured on driving increased Customer Adoption /Value, reduced Attrition, Strategic Engagement and Sales Alignment
- Evangelize the capabilities of Salesforce.com across all of our Clouds (Sales, Service, Community, Analytics, Marketing, Platform, etc.)
- Impact the larger CSG Community by being subject matter expert or key contributor in one or more areas
9
Experience For Local Install Success Manager Resume
- In-depth knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
- Help identify new opportunities and collaborate with Sales/Renewal teams to ensure full renewal and continued growth
- Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the C-Level down, in order to help customers achieve their objectives
- Coach customers on how to establish and manage their Change Management/Governance/Centre of Excellence programs
- Coach customers to ensure they are leveraging all available Salesforce Success Programs (Success Plans, Accelerators/Specialists, Help & Training, Trailhead, Communities, User Groups, webinars etc.) and help connect them to Salesforce Expertise where needed
10
Experience For Academic Success Manager Resume
- When appropriate, recommend additional Salesforce Cloud Services (Advisory Services, Strategic Projects, Innovation & Transformation Center, etc.) needed to drive success
- Contributes to thought leadership and best practices, both internally and externally on customer success, industry / business transformation or other key topics
- Strong knowledge of Salesforce product and platform features, capabilities, and best use
- Credible and effective senior executive-level advisor and coach, especially around change management (cultural technical and business)
- Orchestrate different resources within the AWS organization to support ISV partner GTM activities and create/ maintain a long-term, scalable joint GTM model that drives partner and customer success
- Drive new workload discovery exercises with the AWS field sales organization to help customer solve real business issues with ISV solutions
List of Typical Skills For a Success Manager Resume
1
Skills For AWS Migration Success Manager Resume
- Strong track record in working in both a direct and overlay sales role
- Ensures that proposals or arguments are supported by strong logics and a compelling business case
- Effective at objection handling, conflict management, and ability to think independently
- Work experience
- Aptitude both for analysing technical concepts and translating them into business terms, and
- Responsible for maintaining a high level of customer satisfaction by being a liaison between our customers and Oracle’s internal operations
- Background needs to be in customer facing roles including account management, customer support, product management and sales
2
Skills For Portfolio Success Manager Resume
- Fluency in English and one or more of the following languages; French, Spanish, German,
- Fluency in English and ideally one or more of the following languages; French, Spanish, German,
- Marketing Cloud Email Specialist
- Provide direction and mentoring to newer team members
- Energizes others by clarifying the broader purpose and mission of their work
- Recognized thought leader, building regular best practices, both internally and externally, around business transformation and end user adoption
- Expert knowledge of computers and software applications (preferably Microsoft Windows NT, Word, Excel, Outlook)
3
Skills For ISV Success Manager Resume
- Performs quality-assurance audits and reviews certifications regularly, within the guidelines of the company’s co-employment requirements, to verify that sub-partner performance meets contractual specifications
- Lead a high impact merchant facing team
- Be a ‘thought leader’ for merchant success
- Advocate on behalf of your team and our merchants
- Work with a team of leads to identify organizational needs and growth opportunities
- Help build an organization that directly contributes to the success of thousands of businesses
- SFDC Certified Administrator
4
Skills For Partner Services Success Manager Resume
- SFDC Certified Advanced Administrator
- Sales or Service Cloud Consultant Certification
- All required Salesforce University certifications eg. Salesforce
- All required Salesforce University certifications eg. Salesforce1
- All required Salesforce University certifications e.g. Salesforce1
- Proficient with tools such as GoToWebinar, Google Product Suite (Calendar, Slides, Sheets, Sites), Powerpoint and Excel
- Service Cloud Certification
- Sales Cloud Certification
- Sales Cloud Consultant
5
Skills For Partnership Success Manager Resume
- Other required Salesforce University certifications
- Place oneself in customer’s shoes
- Balance customer needs with Oracle’s needs
- Develop long term partnership with customers, remotely and in person, to ensure they remain successful by realizing the full value of their investment and linking benefits back to the customer’s key business issues
- Ensure customer continues to renew contract with Oracle with favourable terms and conditions
- Execute and maintain Client Reference program
6
Skills For Cstomer Success Manager Resume
- Maintain current and accurate account information and contact information within assigned customer database
- Participate with Regional Sales Managers in the preparation and execution of individual customer sales strategies
- Work closely with the Solution Sales Leadership, Product Champion and Marketing team to initiate and participate in the development, implementation, communication and monitoring of customer success stories (e.g. Case Studies, speaking engagements, quotes for articles or releases, etc)
- Work closely with the Solution Sales Leadership, Product Champion and Marketing team to develop regular customer interactions (e.g. user group meetings/events, newsletters, webcasts, etc)
- Be a liaison point between customer and Oracle’s internal team and partners (e.g. Consulting, Cloud Technical Support, Customer Care, Product Development, Hosting, Accounting and Product Management)
7
Skills For Majors Success Manager Resume
- Provide input into the Customer Success methodology and direction
- Experience implementing effective joint programs for ISV technology partners including joint sales enablement, demand generation, lead tracking, deal registration and joint sales reporting
- Demonstrated strong leadership, interpersonal skills, as well as a willingness to collaborate with multi-locational, cross-functional teams internally and externally
- Experience with complex, escalated customer situations, ability to navigate large and small organizations and gain executive level buy-in
- Customer Success proven thought leader and expert
- Develop innovative solutions and approaches linking business processes with product/technical solutions
- Promotes or asserts own positions and ideas with confidence and enthusiasm
- Internalizes customer or stakeholder feedback, and provides innovative ideas to meet future needs
- Suggests and leads change that has a positive impact at department and organizational levels
8
Skills For Channel Success Manager Resume
- Advocates for change across the organization that add to our mutual success; takes ownership and personal responsibility for implementing change despite opposition barriers
- Trust and Credibility: Proficient at building trust and rapport with others by establishing credibility, reliability, and personal affinity. Identifies and manages expectations, both internal and external. Conducts difficult conversations in a timely, respectful manner with consideration of the full impact
- Honest and direct in dealing with others
- Builds a broad base of support among key decision makers and influencers
- Leads significant initiatives or projects to drive organizational initiatives or V2MOM methods forward
9
Skills For Local Install Success Manager Resume
- Develop and maintain long-term relationships with stakeholders in your account portfolio, where a ppropriate, by networking between customers, partners, and salesforce.com
- Develop and maintain detailed working knowledge of OEM/GSI partner’s service offering portfolio and leverage VERITAS strengths to fill partner portfolio gaps and improve partner’s ability to compete
- Understand OEM/GSI Partner’s service offering and service delivery financial models and constraints, and lead effort to develop custom financial models for VERITAS products when needed
- Direct field & sales management experience in working with enterprise customer accounts and with ISV partners
- Relevant experience, ideally including enterprise software management, and / or digital and social account management at a brand or agency
- The depth, breadth and frequency of customer platform adoption across all locally managed accounts starts strong and keeps climbing
- Experience in a Film, VFX, Animation, or Games environment
10
Skills For Academic Success Manager Resume
- The ability to not be deterred - and the charm to pull off being persistent without being annoying
- Participate in the Success Manager Community by sharing knowledge, customer-based insights and best practices and collaborating with colleagues
- Interest in continual learning as Salesforce's platform solutions and marketing technology capabilities continue to evolve
- Work alongside our internal Sprinklr business development teams and development teams to foster new opportunities within existing business
- Familiarity with the Salesforce Marketing Cloud product suite - ability to relate business objectives to technical capabilities and features
- Work alongside our internal Sprinklr Sales team to foster new opportunities within existing business
- Flexibility in working with global internal and customer teams across time zones
- Service Cloud Consultant
List of Typical Responsibilities For a Success Manager Resume
1
Responsibilities For AWS Migration Success Manager Resume
- Demonstrated experience and a passion for the social technology universe (i.e., Facebook,Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
- Leveraging our Customer Success Methodology and partner with customer leadership to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate achievement of their business objectives
- Minimize attrition risk by ensuring the customer is fully adopting the Salesforce Platform, with a focus on our suite of Marketing Cloud products that are in use across the customer's lines of business
- Drive increased Customer Adoption/Value, reduced Attrition, Strategic Engagement and Sales Alignment
- Working collaboratively with your account team and Salesforce Execs, effectively network within accounts from the C-Level down in order to achieve successful execution of the customer’s strategy and roadmap
- Ensure that customers derive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment
2
Responsibilities For Portfolio Success Manager Resume
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs
- Relevant experience
- Forge strong customer relationships and insights over the phone
- Proactively Manage Major Strategic accounts
- Strategically align customer goals with Sprinklr's people, process & technology
- Act as an escalation point for stakeholders and system administrators
3
Responsibilities For ISV Success Manager Resume
- Work closely with Success and senior leadership across Sprinklr
- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
- Customers add new licenses, modules and services to their package
- Stakeholders give positive NPS scores and participate in Sprinklr events and case studies
- Relationship Access develops from practitioner to executive/C-Suite level
- Your strategic work with the customer and Sprinklr results in positive business outcomes
- Work closely with technology partners to get buy-in, create strategy, and lead execution to drive on-premise software migrations to public cloud
4
Responsibilities For Partner Services Success Manager Resume
- Orchestrate different resources within the AWS organization to support ISV partner GTM activities and create/ maintain a long-term, scalable joint GTM model that drives partner and customer success with their specific software workloads
- Maintain AWS/partner business plans, establishing clear, mutual commitments around joint customer activities, readiness/skills development, and sales activities related to ISV workload migration program
- Build and scale programs in the field by working with consulting practice leaders, marketing, sales enablement, regional business development teams, professional services and field teams
- Provide regular updates on partner activities and adoption of the program
- Conduct customer briefings, present at customer and partner events, advance AWS thought leadership in workload migration domain
- Drive company wide program execution including investments, lead generation-related activities, field-training and field-readiness, and joint sales activities between ISV partners and AWS. Constantly maintain a clear view of the return on mutual investments
5
Responsibilities For Partnership Success Manager Resume
- Facilitate internal resources, investments needed to execute on the business plans in order to help meet business goals
- Create joint customer references with ISV partners for specific software workloads and use cases
- Ensure customers derive maximum value from their investment in Salesforce, utilize their licenses, identify new opportunities, and collaborate with Salesforce stakeholder teams to ensure growth attainment and increased footprint
- Create Portfolio Account Plans to provide the right level of success resources and provide customer health leadership to all customers in territory
- Collaborate with sales teams and Salesforce’s Partner Alliances team to ensure proper implementation approach is in place to maximize new customer’s success
- Ensure that customers derive maximum value from their investment in Salesforce, utilize all of their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure adoption and a successful renewal
- Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
6
Responsibilities For Cstomer Success Manager Resume
- Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs
- Partner with sales and the extended account team to support customers growth and to help them achieve their objectives
- Evangelize the capabilities of Salesforce.com across all of our Clouds
- When appropriate, recommend additional Salesforce Cloud Services needed to drive success
- Navigate customer organizational structures to identify and build relationships with stakeholders
- Collaborative, persistent and self directed
- Ensure that every client derives the maximum return from their investment in the Sprinklr platform
7
Responsibilities For Majors Success Manager Resume
- Leverage our Customer Success Methodology and partner with customer executives to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate achievement of their business objectives and build a transformational vision
- Focus on customer intimacy – deliver business impact and innovation to a customer’s business by truly understanding our customers’ key business issues and opportunitie
- Evangelize the capabilities of Salesforce across all of our Clouds
- Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives
- Experience working with information technology customers and/or partners through account management, product management, program management and business development engagements, as examples
- Sales DNA with a desire to coordinate field teams to develop and close high-profile deals
- Focus on customer intimacy – deliver business impact and innovation to a customer’s business by truly understanding our customers’ key business issues and opportunities
- Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives
- Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce.com features and associated business benefits to address their needs
8
Responsibilities For Channel Success Manager Resume
- Lead the onboarding program for the Solution Consulting EMEA team, owning responsibility for adoption in the pre sales organization in the regions and working with international teams for support
- 1) Being able to effectively organize, manage, and communicate to an assigned portfolio of accounts
- Programs or Project Management skills
- Able to support customer issues and collaborate with manager and colleagues to effectively drive resolution
- Experience in enterprise software account management, or digital and
- Social account management at a brand or agency, or client management experience
- Work experience
9
Responsibilities For Local Install Success Manager Resume
- Communicates with partners and the product team to manage the prioritization and timelines of feature requests
- Helps clients solve problems with learner experience
- Develop and deliver specific SC training at regional training events for all new hires
- Collaborate with subject matter experts and Centres of Excellence to develop content and learning paths for onboarding and broader enablement across a variety of areas, such as buyer personas and industry deep dives
- Act as coach and mentor to assist in deal activity for new hires and provide actionable feedback and support with additional learning as necessary
10
Responsibilities For Academic Success Manager Resume
- Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking,
- Discussion forums and community software)
- Demonstrated experience building new business plans, working with multiple stakeholders including direct and channel marketing, Consulting Partners, product management and account management teams
- Ensure customers adopt and derive maximum value from their investment in Datorama, utilize their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure retention and growth
- Create and implement Success Plans to drive customers towards the adoption of additional use-cases
- Train new customers on how to use the Datorama platform in a way that is tailored to their specific use-case and implementation
- Monitor customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success
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