Client Success Manager Resume Sample
Morgan Harvey
43548 Kuhn Valleys,
Detroit,
MI
+1 (555) 174 2166
Work Experience
Client Success Manager
05/2017
-
PRESENT
Chicago, IL
- Define the on-going strategic vision for limitlessly improving Corrigo’s Client Success function while maintaining a clear focus on Client satisfaction
- Conduct Quarterly Business Reviews (QBR’s) to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on Corrigo’s platform and are maximizing their experience
- Conduct Business Process Reviews to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on Corrigo’s platform and are maximizing their experience
- Operate effectively in a SaaS business environment by managing internal expectations as well as those of your clients and prioritize using business judgment to balance business objectives with client goals
- Spend time understanding clients’ objectives and deliver programs that support these goals
- Partner with Sales to support successful expansions and acceptance of new products/services in your clients’ accounts and facilitate incremental business opportunities
- Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges
Senior Client Success Manager
02/2013
-
02/2017
Los Angeles, CA
- Identify clients needs based on the account executives needs analysis and develop digital plan and proposal to help expedite sale for both new and existing clients
- Monitor dashboard results to ensure campaign effectiveness; communicating back to the account executive and to the client
- Troubleshoot and find solutions to all team or client digital issues; communicate changes to Digital Ad Operations team; monitor to ensure campaign success
- Monitor and update customer creative frequently based on campaign goals; work with clients directly on approval
- Champion and train new and existing digital initiatives for the team
- Work with the Local Multimedia Sales Manager, Digital Specialists, and Portfolio Account Executives to meet and exceed the team's digital monthly and quarterly goals
- Develop target account lists (new and existing clients) and brainstorm with the Local Multimedia Sales Manager, Digital Specialists, and Portfolio Account Executives on new and incremental revenue opportunities
- Accurate and timely paperwork: weekly/monthly campaign reporting and tracking
Client Success Manager, Nordics
01/2008
-
01/2013
Chicago, IL
- Track and/or create Digital Insertion Orders and client contracts
- Attend Local Multimedia team sales meetings for product updates and training
- Train and accompany new hires on all digital sales presentations for first 60 days
- Back-up Digital Specialists during vacation and as needed
- Experience in a Customer Success/Account Management/Sales role
- Client facing experience within software
- Create, implement, and manage health and well-being solutions directly with clients, including the creation of an ongoing communications plan, incentive program, engage in onsite events, and manage solutions directly with clients during sustainment and renewals
Education
University of Phoenix - Northwest Indiana Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills (verbal and written) coupled with good questioning skills
- Demonstrate program and account management skills including the ability to effectively develop, present and execute customer account strategies
- Process-oriented individual with strong attention to detail, appropriate sense of urgency, and strong organizational skills
- Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships
- Excellent consultative selling skills consistent with Dimension Data’s Solution Selling methodology
- Provide strong administration skills including utilizing Saleforce.com to report sales/client activity
- Strong time management, strategic and analytical thinking skills
How to write Client Success Manager Resume
Client Success Manager role is responsible for customer, presentation, strategic, cornerstone, microsoft, consulting, marketing, messaging, technical, relationship.
To write great resume for client success manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Success Manager Resume
The section contact information is important in your client success manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Success Manager Resume
The section work experience is an essential part of your client success manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client success manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client success manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Success Manager resume experience can include:
- Strong interpersonal skills including strong customer focus and understanding of psychology & human motivation
- Proven problem-solving, strategic thinking and technical skills
- Demonstrated understanding of technology and ability to leverage technology effectively, including market trends and developments in healthcare technology
- Strong technical skills to establish, assess, modify/adjust, and routinely improve paid media marketing campaigns over their lifecycle
- Demonstrated leadership skills, driving standards of performance and values
- Strategic thinking ability coupled with strong execution skills
Education on a Client Success Manager Resume
Make sure to make education a priority on your client success manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client success manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Success Manager Resume
When listing skills on your client success manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client success manager skills:
- Demonstrate program and account management skills including the ability to effectively present and execute customer account strategies
- Demonstrated exceptional program and account management skills including the ability to effectively
- Demonstrate exceptional program and account management skills including the ability to effectively present and execute customer account strategies
- Demonstrated experience in effectively managing complex and large enterprise client accounts
- Strong, proven team leadership track record and skills
- Proven sales and client engagement experience with deep commercial as well as contractual negotiation skills
List of Typical Experience For a Client Success Manager Resume
1
Experience For Senior Client Success Manager Resume
- Experience of online advertising experience required; 1+ years of client-facing experience
- Strong project management skills coupled with a high attention to detail
- A good understanding and experience in applying project management methodologies
- Solid analytical ability and the ability to prioritize tasks are required
- Effectively communicate timelines, milestones, processes and results/KPIs, for a variety of client programs
- Marketing experience, preferably in PLA (Google Shopping), SEM, Comparison Shopping Engines (CSEs)
- Inspiring presentation and public speaking experience (executive level audience)
2
Experience For KPE Client Success Manager Resume
- Experience setting, monitoring and correcting (when needed) all financial and business targets for a team
- Client Care background or client facing experience troubleshooting product issues, business requirements, and reporting issues via phone/e-mail
- Experience working in a client facing environment, driving long term partnerships and success
- Proven Account Management track record focusing on satisfaction, contractual commitments and up-selling capability
- Solid understanding of B2B marketing relationships
- A proven track record of managing projects and meeting deadlines for client delivery
- Engages clients to provide basic to moderately complex advice and consulting around our products for the purpose of optimizing the client experience
- Proven understanding of KPE’s product offering
3
Experience For Client Success Manager, Nordics Resume
- Proven understanding of KPE’s technology offering
- Demonstrated leadership ability, including providing support to junior staff and ability to work well in a team environment
- Experience with research method design and execution such as competitive benchmarking, leveraging non-customer list sources
- Proven track record in successfully running large scale, high visibility system integration projects with diverse teams and demanding schedules
- Experience setting and managing to metrics that drive project success
- IaaS/PaaS: Hands-on experience with Oracle Engineered Systems/Database/Networking/Operating Systems/Storage solutions
- Experience working and building relationships with Executive stakeholders
- Experience working at a digital agency, consulting company and or software company
4
Experience For Corrigo Client Success Manager Resume
- Experience managing projects and client relationships (+/- a few years depending on level)
- Experience in working with and managing a portfolio of clients ideally in within the Fortune 500
- Significant experience in data analysis, applied statistics or machine learning in solving business problems
- Experience in customer service, consulting, marketing, and/or sales
- Is proficient with managing large/high value accounts and developing strong client relationships with all levels of an organization
- Good understanding of development technologies such as Java, Java scripts, API’s, XML, Data bases and shell scripting
- Relevant work experience in marketing or account management
- Demonstrated outstanding customer contact at all levels within the customer’s organization
5
Experience For M HIS Client Success Manager Resume
- Lead periodic account reviews (quarterly, semi-annually or annually) to demonstrate performance in managing the client’s satisfaction with NWP
- Experience in a client-facing role
- Client facing experience
- Demonstrated ability to work in partnership with Sales and Marketing professionals
- Demonstrated expertise with USA Today Network marketing solutions, systems and processes
- Advocate on behalf of the Customer ensuring a superior CompuCom experience
- Experience Managing Mystery Shop programs
- Experience in mitigating attrition
6
Experience For Client Success Manager, Client Success Resume
- Demonstrate dedication to meeting client expectations and requirements
- Digital media or mobile experience in a marketing or strategic role with an agency, marketer or media vendor
- Implementation/Onboarding, Support or Business Analysis Experience
- Experience working with C-Suite executives, VPs or Directors
- Applied B2B marketing domain experience
- Relevant work experience, 5+ years in consulting or consultative sales
7
Experience For Client Success Manager Resume
- +1 – 2 years of experience in digital marketing
- Manage the client experience with all offerings at ENGIE Insight, providing client feedback to internal departments when needed
- Proven record of exceeding quotas and targets
- Experience managing clients in healthcare environment
- Experience working with C Suite
8
Experience For Senior Client Success Manager Resume
- Relevant experience managing client relationships
- Experience in successfully leading cross-functional teams
- Proven ability to execute, by measuring both quantitative and qualitative results
- Experience within business strategy or consulting roles or customer success
- Proven track record of meeting quarterly and annual renewal growth rates & satisfaction
9
Experience For KPE Client Success Manager Resume
- Create successful employee and employer outcomes and experiences
- Demonstrated ability to meet deadlines, work independently, think creatively, evaluate usage data, and multitask
- Promote solution and industry webinars that enhance clients’ experience with the platform and our organization
- Develop solid relationships with clients who use the Kantar applications
- Experience in client support, professional services, Client Success or similar role
- Demonstrated ability to build and maintain positive relationships and team objectives
- Experience in enterprise software account management, or digital and social account management at a brand or agency
10
Experience For Client Success Manager, Nordics Resume
- Develop solid relationships leading to expansion with current clients
- Achieve strong customer satisfaction scores from clients
- Demonstrate ability to establish & maintain relationships with sales and development teams
- Hands-on B2B marketing project management experience, preferably in an agency or technology/solution provider
- A strong desire to develop customer relationships through education and support of our existing business
- Experience in marketing and/or technology industry, with a track record of success
List of Typical Skills For a Client Success Manager Resume
1
Skills For Senior Client Success Manager Resume
- Demonstrate program and account management skills including the ability to effectively present and execute customer marketing strategies
- Demonstrated exceptional program and account management skills including the ability to effectively present and execute customer account strategies
- Demonstrate understanding of technology and ability to leverage technology effectively, including market trends and developments in healthcare technology
- Value messaging and management, sales skills/experience, driving strategic change/improvements for customer and CompuCom
- Excellent interpersonal skills and the confidence to be an honest advocate, willing to
2
Skills For KPE Client Success Manager Resume
- Experience with programming skills (e.g. Python, R, Scala, JavaScript or Java)
- Proven analytical, negotiation and problem-solving skills
- Highly proficient computer skills, including the Microsoft Suite. Strong technical affinity for software, data analytics, etc
- Excellent people engagement skills with the ability to lead, coach, and mentor a diverse team of client facing individuals
- Have excellent domain, oral and written communication, relationship management, issue management, and time management skills
- Possess strong presentation skills and credibility with all levels, including C-level executives
- Strong communications skills both written and verbal as well as proficiency in the MS Office Suite (Word, Excel, & PowerPoint)
- Leading people skills including coaching, performance and KPI management
3
Skills For Client Success Manager, Nordics Resume
- Use active listening skills during client calls to help uncover additional client Inquiry, e-Learning, and Consulting needs
- Analytical/problem solving skills, including ability to
- Experience managing a portfolio of clients and projects, as well as experience working with Fortune 500 clients
- Experience in customer service, consulting, marketing, and/or sales. Experience commensurate with size and complexity of assigned client(s)
- Effectively communicate both verbally and in writing, including ability to conduct clear and concise presentations directly to client groups
- Effectively speak to client groups about products and marketing programs, pulling in product experts when appropriate
4
Skills For Corrigo Client Success Manager Resume
- Exceptional verbal and written communication skills, including public speaking ability
- Proven ability to work both independently and as part of a team; experience working as part of a distributed team
- Analytical skills using data to support decisions
- Client Services Managers typically have at least 10 years of successful, directly relevant selling experience with 5+ years of experience with Global clients
- Organisation planning, and time management skills
- Proven ability to manage multiple priorities and ensuring that a high standard of team performance is achieved
- Work experience and a proven track recording in strategic account management is required
5
Skills For M HIS Client Success Manager Resume
- Solid experience in a customer-facing, stakeholder engagement role (e.g. Technical Account Manager / Technical Client Delivery Manager)
- Experience in implementing data products or systems with demonstrated positive business impact
- Superior proactive communications skills, including verbal, written, and presentation to both technical and non-technical audiences; &
- Strong contracts negotiation experience including price and terms and conditions
- Demonstrate account portfolio planning competency, ability to prioritize work
- Strategic thinker with outstanding communication skills
6
Skills For Client Success Manager, Client Success Resume
- Strong evidence of proficiency in reporting
- Demonstrate strong drive to consistently exceed goals and expectations while managing projects
- Demonstrated strong drive to consistently exceed goals and expectations while managing projects
- Exceptional communication skills, including phone and written
- Effectively manage multi-channel communication strategies that leverage digital marketing principles like email, social, print, or broadcast
- Demonstrated ability to build strong customer relationships across all levels of a customer's organization
7
Skills For Client Success Manager Resume
- Detail-oriented, with exceptional follow-through and superior organizational skills
- Experienced in identifying and forming strong -alliances and ability to create partnerships with clients, stakeholders and teams
- Enjoys problem-solving and critical thinking to effectively create, gather, compile, and analyze reports
- Related experience with demonstrated success in handling projects from initiation to completion
- Able to use Dimension Data’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
8
Skills For Senior Client Success Manager Resume
- Works collaboratively and effectively with vertical line of business, represent customer success and help drive sales and client satisfaction
- Demonstrated experience with development technologies such as Java, Java scripts, API’s, XML, Data bases
- Proven team player and contributor, with demonstrated resourcefulness and ability to work independently to solve technical challenges
- Strong knowledge of the workings of salesforce.com. Experience of other applications such as MS Dynamics, Office 365 and SharePoint highly desired
- Interpersonal skills with the ability to develop and maintain stakeholder relationships
9
Skills For KPE Client Success Manager Resume
- Sound client engagement skills and the ability to recognize opportunities for future business within an account
- Experience in services operations and 5 years’ experience within a services solutions / sales environment
- Have experience using Cornerstone OnDemand application or comparable HCM product; high level of skill with the application
- Effectively train client groups on products, via webinar or in-person session
10
Skills For Client Success Manager, Nordics Resume
- Provide effective, courteous customer service.<strong
- Creative and strategic skills
- Effectively present findings to client to drive satisfaction and client revenue and account retention
- Effectively present information and respond to questions from managers, internal clients, and external clients
- Consulting experience in analyzing, understanding and remediating complex, interdependent client difficulties
List of Typical Responsibilities For a Client Success Manager Resume
1
Responsibilities For Senior Client Success Manager Resume
- As the Trusted Advisor, develop and maintain long-term relationships with stakeholders within your account portfolio, maintain proactive, regular contact with key stakeholders
- Advanced capabilities to effectively manage and implement digital advertising campaigns –Search, Display, Marketing Management Systems etc
- Experience using online application sharing software e.g. Webex, Skype for Business
- Experience of operating Salesforce.com or using a CRM system
- Experience in presales and upselling activities
- Good understanding of competitor landscape, their service offerings, and industry best practices
- Strong technical problem solving capabilities, and ability to use or recommend technical tools for problem resolution
2
Responsibilities For KPE Client Success Manager Resume
- Strong knowledge and understanding of IT service environment, service operations and ITIL practices (ITIL Foundation v3)
- Be very effective in teaming with a broad range of colleagues across IBM
- Experience in client support, professional services, Client Success or similar role
- Launching campaign w Ad/Ops, ensuring it delivers and performs according to the objectives of the campaign
- Existing understanding of successful marketing practices, or a willingness to learn
3
Responsibilities For Client Success Manager, Nordics Resume
- Managing growth by assisting with clients to grow their business efficiently leveraging the advantages of the ECS SAAS platform, products and services
- Engaging the client in identifying mutual goals
- Motivating and supporting a team
- Working with Ad Ops as issues arise throughout campaign to ensure they’re resolved in a timely manner
- Answering service delivery questions
- Obtaining service enhancement requests and suggestions
- Providing technical and/or functional support to Client System Managers
- Having led or contributed to a website project in an enterprise environment
- Understanding of and interest in relevant technologies and client use cases/outcomes
4
Responsibilities For Corrigo Client Success Manager Resume
- Leveraging tools and analytics to proactively introduce services where the client’s business goals intersect with our solutions, to upsell and cross sell
- Performing rapid assessments of client’s internal technology landscape and targeting use cases and deployment targets based on PaaS technology
- Understanding of automotive consumer purchasing lifecycles and behaviors
- Bring a heightened level of awareness of the Auto OEM program to the field and dealers
- Mastery of calling APIs, ingesting data, transforming data, performing data analysis, building models, and visualising data
5
Responsibilities For M HIS Client Success Manager Resume
- Maintain an “always learning, ever-curious" attitude towards online marketing & advertising in general
- Assist customers in mastering MailChimp products through onboarding, continuing education, and relationship management
- Deep understanding of service business and commercial service offering within SaaS, Cloud solutions, Security and/or IT Networking and ITIL practices
- Partner with Support by ensuring that clients are educated during implementation and communicating any unique cases and/or client specific requirements
- Identify risks to the customer achieving their stated business goals by developing a risk mitigation plan where appropriate
6
Responsibilities For Client Success Manager, Client Success Resume
- Proactively identifying opportunities for existing clients
- Weekly reporting and campaign optimization to agency/client showing delivery and performance throughout the flight
- Maintain high-touch relationship with clients by communicating with them regularly regarding open projects, cases, defects, etc
- Maintain high-touch relationship with clients by communicating with them regularly regarding open projects, cases, etc
- Gain and maintain a holistic understanding of the client’s ever evolving organization needs
- Gain and maintain a holistic understanding of the client’s ever-evolving organization needs
7
Responsibilities For Client Success Manager Resume
- Interact with internal clients such as Engineering, Sales, and Accounting, Finance as required to address customers concerns
- Be flexible and comfortable learning a variety of new and ever-changing digital products and vendors
- Continually work with the product development team, providing feedback from the field and marketplace to be used in the development of future programming
- Deep understanding of the services business and commercial services offering in the IT industry
- Work with our Accounting Team to resolve billing inquiries and issues
- Coach customers to ensure they are leveraging all available services such as Help & Training, Communities, User Groups, webinars etc
- Expert knowledge and application of Big Data technologies for distributed computing and processing of large-scale commercial data
- Play an active role in the delivery of client onboarding, training and renewals in the SME & Corporate account space
8
Responsibilities For Senior Client Success Manager Resume
- Work with Sales to understand new customer implementation requirements and ensure customers a successfully onboarding to the EchoSign service
- Serve as a customer advocate by providing best practices and communicate the product roadmap
- Identify expansion opportunities and collaborate with sales teams to ensuring customer annuity growth
- Support new business opportunities within existing accounts and their partners/subsidiaries
- Review & analyze client data & present recommendations on an ongoing basis
- Work with Sales to understand new customer implementation requirements and ensure customers a successfully onboarding to the Adobe Sign service
- Interprets iHeartMedia’s Advertising Guidelines and makes exception/approval decisions
9
Responsibilities For KPE Client Success Manager Resume
- Responsible for inputting final strategy, placement details, and ad specifications into RFP excel document
- Responsible for getting SOW’s completed by all teams
- Conduct and support product-specific Web hosted training classes for clients
- Maintain knowledge of Kaplan’s ever evolving educational product and technology offerings
- Maintain account information including contacts, status, account plan and activities in Customer relationship management (CRM)
- Drive the value of Advent’s Community through increasing customer registration and engagement whenever possible
- Maintain knowledge of Kaplan’s ever-evolving educational product and technology offerings
- Provide proactive customer contact regarding overall customer satisfaction
- Coordinate support and provisioning activities for Premiere Support clients and Partners
10
Responsibilities For Client Success Manager, Nordics Resume
- Maintain proactive working relationship with top customers
- Work to resolve MSS provisioning and service delivery concerns
- Assist with questions regarding Service Level Goals (SLG)
- Create engagement strategies internally and with client marketing departments
- Work with internal analysts to develop automated client reporting and to review Google Analytics data to identify and communicate trends to client
- Develop and conduct client-facing WebEx educational sessions, as identified
- Possess in-depth understanding of customers environment
- Responsible for leading a team dedicated overall desktop retention and growth within specific sales region
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