Success Associate Resume Sample
Karine Kilback
87950 Frami Knolls,
Philadelphia,
PA
+1 (555) 915 5296
Work Experience
Client Success Associate
03/2018
-
PRESENT
New York, NY
- Understand clients’ objectives and deliver programs that support these goals
- Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges
- Maintain consistent and clear communication with clients to ensure efficient project implementation for products and review ongoing needs
- Objection handling up to senior level
- Effectively communicate at management and executive levels
- Partner with customer on KPI development and overall program goals and drive cross-organizational alignment at the executive level
- Effectively contribute in an account team environment
- Innovate by introducing new ideas & best practices
Associate Success Specialist
05/2015
-
10/2017
Dallas, TX
- Identify key customer issues and request internal SFDC support to resolve
- Support the renewal process
- Partner with the Success Architects to ensure customer's technical health and growth
- Articulate the SEV, the CFL One Story, and any other SFDC strategic frameworks
- Participate in building a client-centric team culture where individuals feel valued for their diverse contributions to client success and are inspired to lean in
- Ensure on-time delivery of projects according to client specifications by effectively prioritizing your tasks, managing issues and risks, and communicating project status internally and externally
- Pre-Sales RFP Completion
Success Associate
12/2008
-
11/2014
New York, NY
- Responsible for working with Ad-Ops team to request inventory availability
- Entering data into 3rd party proposal systems like iDesk or Mediavisor
- Ensure all product visuals/creative mock ups are created for pitch deck
- Post-Sales Client Success / Account Management
- Working with the sales reps at 90% stage of the sales process to confirm that inventory proposed is still available
- Routing IO through internal approval process
- Closely monitoring campaign pacing and performance to ensure full delivery and achievement of campaign objectives
- Work with Finance team at beginning of the month to help reconcile billing
- Experience delivering and selling professional services
Education
Ave Maria University
2003 - 2008
Bachelor's Degree in Marketing
Professional Skills
- Outstanding people skills. Strong in-person, written and oral communication skills
- Action oriented with strong organizational, analytical, and problem solving skills
- Experience in enterprise application solution sales experience with a proven record of successfully exceeding quota
- Proficient in Microsoft Office, with excellent IT skills
- Proven track record of working on multiple priorities at any given time
- Proven capability to prioritize and champion long-term customer success, especially in environments with multiple sales teams collaborating on an opportunity
- Strong experience in Digitial Transformation, Front office transformation or management consulting
How to write Success Associate Resume
Success Associate role is responsible for software, finance, training, database, compensation, payroll, immigration, design, research, digital.
To write great resume for success associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Success Associate Resume
The section contact information is important in your success associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Success Associate Resume
The section work experience is an essential part of your success associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous success associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular success associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Success Associate resume experience can include:
- Both set and work to deadlines, whilst leveraging key project management and organisational skills
- Experience of working within a HR environment assisting with employment offers, employee relations, compensation and benefits and on boarding
- Experience selling consulting services to the Insurance industry (Life & Health, Property & Casualty, Reinsurers, etc.)
- Experience selling consulting services to the Healthcare and/or Life Sciences industries
- Relevant experience in advertising, marketing, strategy, or partnerships
- Experience transforming Front Office systems, CRM, Call Center, Digital Transformation
Education on a Success Associate Resume
Make sure to make education a priority on your success associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your success associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Success Associate Resume
When listing skills on your success associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical success associate skills:
- Strong time management and organisation skills, including the ability to develop and manage project plans
- Experience working across the continuum of students’ experiences such as underserved, underprepared, high-achieving, and non-traditional students
- Demonstrated ability to create strong relationships with both business and IT stakeholders within our company as well as within our ecosystem
- Recent proven customer CxO engagement experience
- Understanding and experience reading/writing/troubleshooting HTML
- Understanding, and ideally experience of, contract management, software licensing and asset management practices
List of Typical Experience For a Success Associate Resume
1
Experience For Client Success Associate Resume
- Target strategically important accounts in the Insurance industry and partner across the Salesforce ecosystem to serve our customers
- Provide first line HR support to regional employees, regional managers and directors
- Support the new hire process, for permanent employees and contractors, including the creation of offer letters and contracts, tracking offer acceptance, entering employee data in HRIS, processing new hire paperwork, advising payroll and driving background checks
- Manage employee files for HRIS and internal IT based systems
- Manage a variety of HR-related tasks
- Support the ES Business Partner Team on special projects and talent management initiatives
- Provide backup support for Employee Success Business Partners
- Self-starter, sense of urgency and works well under pressure
- Target strategically important accounts in various industries and partner across the Salesforce ecosystem to serve our customers
2
Experience For Associate Success Specialist Resume
- Target strategically important accounts in healthcare and life sciences industries and partner across the Salesforce ecosystem to serve our customers
- Target strategically important accounts and partner with other core SAs as well as across our company's ecosystem to serve our customers
- Establish and maintain C-Level relationships at strategic accounts of varied size
- Discover and understand client business drivers, strategic objectives, and desired outcomes
- Gain recognition across our company ecosystem as the go-to person for MC Services sales
- Accurately forecast the services within a portfolio of accounts
- Create a business aligned long term customer success plan for each client
3
Experience For Associate Director, Client Success Resume
- Professional services delivery
- Recent, tangible CMO/CIO engagement at mid-market or larger sized customers
- Develop and maintain strong personal relationships with agency counterparts and vendor contacts to receive information about client goals and new product offerings
- Oversee, communicate, filter, and prioritize product releases - centralizing and communicating information to internal stakeholders and clients who can benefit from partnership offering
- Act as team lead for campaign success for your dedicated accounts, fostering collaboration across departments to achieve and outperform client goals
- Work with Brand Development and Client Strategy to create and successfully execute account plans and go-to-market plans
- Understanding of the ad tech environment and technologies within the ecosystem in order to be able to respond to basic activation queries across tagging, pixel implementation and setup
- Willingness to travel quarterly
- Provide first line HR support to employees
4
Experience For Associate Vice Provost, Student Success Resume
- Administer employee health benefits and RRSP programs
- Handle the immigration process and paperwork for employees in Canada
- Manage employee files and HRIS database
- Manage employee benefits
- Run basic HR reports
- Maintain ES Canada intranet and program/process documentation
- Member of the Health and Safety Committee
5
Experience For Success Associate Director Resume
- Support the ES team on special projects and initiatives
- Target strategically important accounts and partner with other core SAs as well as across our company’s ecosystem to serve our customers
- Provide exceptional technical support via phone and email to Salesforce clients
- Complete assigned special project responsibilities as assigned by leadership
- Develop relationships and facilitate conversations with a broad range of business and technical stakeholders to expand and accelerate the benefits achieved from their investment in IBM’s technologies
6
Experience For Associate Employee Success Business Partner Resume
- Work with both internal and external stakeholders to understand their strategic business and operational requirements and use this knowledge to optimise activities related to the agreement
- Five years of experience in a supervisory or leadership role in student academic affairs in higher education
- Develop a detailed understanding of the agreement and be IBM’s primary contact in respect to administration questions about its content
- Develop a broad knowledge of IBM’s software portfolio, strategies and offerings relevant to these agencies
- Work with each agency to agree and execute a project plan to verify, document and achieve alignment with the agreement’s reporting requirements, including establishing or modifying agency processes and, if necessary, help with the implementation of IBM tools for software asset management
- As per the agreed schedule, gather data and provide draft reports to enable the IBM Client team to regularly provide a view of the status of the agreement to stakeholders on key achievements, actual usage of agreement content and other opportunities being explored to use it and risks and issues
- Facilitate the involvement of IBM subject matter experts for solution identification, capability discussions and IBM’s technology roadmaps
7
Experience For Employee Success Associate Resume
- Provide advice and assistance to Agency representatives in
- Monitor and escalate critical issues to IBM executives through to resolution
- Familiarity with DARS and Banner student information systems
- Knowledge of University of Illinois curriculum, programs, and policies, campus resources, contacts, and offices that provide support services for undergraduate students
- For Global Companies, build a circle of success with other Success Associates / Success Partners to execute a global transformational blueprintExperience with the adoption of contemporary approaches to business transformation, leveraging collaboration techniques, innovation techniques, user centered designs, rapid prototyping and agile delivery (fast fail approaches)
List of Typical Skills For a Success Associate Resume
1
Skills For Client Success Associate Resume
- Excellent Microsoft Excel skills including ability to compare, analyse and match data from multiple sources
- Demonstrated analysis, problem solving, and troubleshooting expertise
- Digital media or mobile experience in a marketing role with an agency, marketer or media vendor
- Experience delivering professional services
- Demonstrated ability to leverage Design thinking methods
- Good understanding of Salesforce platforms (CRM, Force.com)
- Demonstrated knowledge of best practices in developmental academic advising, staff development, and student success programs
2
Skills For Associate Success Specialist Resume
- Experience working with an undeclared, exploratory, or academically-diverse population of students
- Experience delivering professional services
- Build strong relationships with speed
- Demonstrated ability to build and leverage relationships
- Sense of professionalism with ability to develop and build effective relationships with stakeholders
- Post-sales support experience
- Previous Cisco Experience
- Effective software asset management for IBM software
- Willing to travel occasionally across eastern USA
3
Skills For Associate Director, Client Success Resume
- Working knowledge of Hungarian labor laws and best practice
- Be recognized across the Salesforce ecosystem as the go-to person for selling all Success Products, including Marketing Cloud Services
- Fluent Japanese language ability (high level customer engagement, deep business conversation, professional communications including both reading and writing)
- Proactive approach to identifying opportunities and creating solutions
- Apply a Consultative/Transformational selling approach that builds a trusted advisor relationship with buyers - going beyond a traditional sales relationship
- Act as an advisor on complex issues and projects, exercising discretion and latitude in reaching project goals. Leads cross functional teams and mentors others
- Engagement within professional student affairs, higher education, or advising organizations such as the National Academic Advising Association (NACADA)
4
Skills For Associate Vice Provost, Student Success Resume
- Conduct new hire orientation and onboarding, including employee benefits overview
- Utilize the consultative selling approach to achieve a trusted advisor relationship with customers - going beyond the traditional sales relationship
- Support the new hire process, including the creation of offer letters and processing new hire paperwork
- Utilize the consultative selling approach to achieve a trusted advisor relationship with customers – going beyond the traditional sales relationship
- Provide leadership, training, direction and guidance for the unit
- Foster and sustain campus partnerships in advancing student success
- Educate others on issues impacting student achievement
5
Skills For Success Associate Director Resume
- Review campaign reporting and make strategic optimizations to reach/improve campaign goals
- Expertise in Strategic Selling and Sales Efficiency
- Clear comprehension of Object-Oriented Programming (OOP)
- Familiarity with at least one modern object-oriented programming language
- Willingness to work in flexible shift timings. Work hours can however change depending on Business requirements
- Have high level of knowledge of relevant technologies, emerging business/ industry trends, competitive technical direction and product direction
6
Skills For Associate Employee Success Business Partner Resume
- Integrate research and emerging technologies into company product platforms
- Proficient in DART/Atlas/MediaMind and other ad-server/ad-reporting software
- Set clients up for success through initial onboarding process, with focus on clients’ initial 30-days
- Liaise with regional Employee Success Business Partners regarding work visas and permanent residency applications
- Achieve booking targets across the portfolio of MC and related core services
- Digital marketing solution sales
- Demonstrable record of exceeding target quota
- Create and present campaign wrap up reports showcasing campaign success, key learnings, and future recommendations
- Work with billing and revenue operations to appropriately track usage and spend of partners
7
Skills For Employee Success Associate Resume
- Conduct new hire orientation and onboarding
- Implement local employee engagement and health & wellness programs, including lunch & learns, info sessions, weekly wellness classes, and co-op events
- Handle training and compliance related to local employment regulations
- Help with engaging backline teams via escalation as needed
- Lead Metrics that Matter® training sessions
- ITIL certification or able to obtain within first 6 months
- Support students as they transition throughout their academic careers
8
Skills For Associate Success Agent Resume
- Develop and advocate for student success initiatives for all students
- In a professional role or internship
- Solid programming abilities in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript and Perl. Knowledge of Internet technologies: firewalls, web servers, web proxy servers, etc
- An active interest in current and emerging technologies
- Be recognized as the partner of choice for sales teams, and driving the business with them
9
Skills For Associate Director for Advising & Student Success Resume
- Quickly learn complex MTM technology in order to provide technical support
- Ability and willingness to learn to implement IBM tools related to software asset management and mentor others in their use
- Participation in service delivery that has resulted in successful business outcomes
- Business and/or technology aptitude
- Follow Global GTM strategy and execute it in region
- Jointly accountable with Engagement Manager for delivered margin on strategic projects sold
10
Skills For Success Associate, Director Resume
- Are internally and externally recognized technical or business contributor
- Are internally and externally recognized as a premier technical, business, industry or product specialist
- Determine methodologies and procedures on new assignments based on general direction from senior management
- Work on issues and projects which have high complexity
- For Global Companies, build a circle of success with other Success Associates / Success Partners to execute a global transformational blueprint
- This responsibility includes developing a strong partnership across Worldwide Support, and our Support Operations team. As a member of the team, the individual is technically competent, business oriented and has highly customer centric approach by becoming a Salesforce cloud application and platform expert
- Describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive
- Write sample code, client libraries, and contribute to Open Source projects and ability to write, speak, and present technical information clearly and effectively with composure and command in every situation
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