Store Systems Resume Sample
Maximillia Lang
72000 Bechtelar Plaza,
New York,
NY
+1 (555) 912 6705
Work Experience
Director of Store Systems
08/2015
-
PRESENT
New York, NY
- Prepare a variety of reports that detail store inventory and customer shipment trends
- Support the iOS application that manages omni-channel inventory sharing
- Store Systems support for store facing applications
- Identify and assist the IS Application Development teams with system problems
- Assist in writing requirements for new initiatives and existing system enhancements
- Test application developments and assist in rollout and training sessions
- Develop store training materials and store rollout schedules for system enhancements
- Develop, create and send frequent reports and make phone calls to maximize store performance
- Other tasks as assigned by supervisors and operations directors
Store Systems Analyst
06/2008
-
02/2015
San Francisco, CA
- Travel required as a system trainer
- Active certification in related Microsoft IT certifications such as MTA or MCSA (Windows Client/Server)
- Experience in basic project management methodology using SDLC (Structured Development Life Cycle
- Experience configuring, implementing, administering and troubleshooting Point of Sale (POS) systems
- General knowledge of computers and data communications
- Experience with and knowledge of network communications protocols and the OSI networking model
- Strong management and proven leadership skills
- Enjoy working both individually and in a team environment
- Experience with Windows, Exchange, Office, and Database Systems
Store Systems Development Tech
07/2002
-
03/2008
Los Angeles, CA
- Grasp custom POS Software application
- Ensure systems comply with industry standards. (security, PCI, best practice)
- Accountability for all technology being managed in scope of the Point of Sale
- Guidance and Insight in to Global Store Systems Platform and strategic direction
- Align global support and deployment activities as well as POS Upgrades
- Adopt and direct the implementation of project methodology as outlined by Polo
- Provide guidance and leadership to the Store System team
- Drive POS technical direction
- Develop understanding of the current POS architecture and define improvement areas
Education
Clark University
1998 - 2002
Bachelor's Degree in Computer Science
Professional Skills
- Emulate strong leadership skills, be of impeccable character, dealing fairly with both customers and internal team members
- Strong analytical, organizational and teamwork skills
- Strong technical skills and abilities (PC’s, Windows OS, SQL, POSXML, AirWatch, App Store)
- Strong follow-through and communication skills
- Experience with technology systems integration strategies and building interface experience
- Demonstrated experience in utilizing facilitation and brainstorming techniques
- In-depth experience building and developing an IT organization focused on driving IT service delivery excellence
How to write Store Systems Resume
Store Systems role is responsible for leadership, travel, retail, finance, credit, training, integration, database, security, wireless.
To write great resume for store systems job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Store Systems Resume
The section contact information is important in your store systems resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Store Systems Resume
The section work experience is an essential part of your store systems resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous store systems responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular store systems position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Store Systems resume experience can include:
- Effectively leverage and support dedicated project managers for Store Systems led or larger cross-functional IT projects
- Interacts with various levels of IT and management in gathering and validating business requirements
- Build/maintain strong understanding of store business needs; apply understanding as a consultant for other Luxottica departments
- Experience using cash registers and/or POS systems
- Understands and communicates priority, risk, benefit, effort, stability and organizational impact of business initiatives and re-engineering efforts
- Experience managing mobile devices in a retail environment
Education on a Store Systems Resume
Make sure to make education a priority on your store systems resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your store systems experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Store Systems Resume
When listing skills on your store systems resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical store systems skills:
- Strong organizational, verbal, written and time management skills
- Communicate effectively with both customers, employees, and supervisors
- Interface and effectively communicate with all levels of the organization
- Experience working with POS, Labor Work Force Management, Clienteling, Mobile, Gift Registry and Payment Systems
- IT retailer experience supporting and deploying application and hardware at the remote stores/ locations
- Skilled at understanding business requirements and documenting them in a clear, concise, and easy to follow manner
List of Typical Experience For a Store Systems Resume
1
Experience For Store Systems Analyst Resume
- Working knowledge of network infrastructures including Cisco Meraki
- Support the efforts and policies of the Information Security team regarding Store Systems
- Maintain system hardware and software configuration necessary for consistency across all stores
- Manage budget, invoices, and SOW arrangements with multiple vendors
- Support NAPA Distribution Center (DC) sales operations by attending DC sales functions, and Dealer Meetings to demonstrate the system to Jobber customers and Dealer prospects
- Develop relationships with POS service providers and store leadership and associates
- Keen attention to detail, highly self motivated and directed
- Support the store’s ability to escalate individual store network communication issues as identified by Aptos helpdesk notification or Aero network alerts/monitors
2
Experience For Analyst, Store Systems Resume
- Work with 3rd party telecommunication help desks (ATT, Verizon, Granite, etc) regarding store network communication issues. Follow up with vendors for escalation, status updates, and issue resolution
- Support and lead strategic planning efforts (e.g., Store IT and POS release roadmaps)
- Knowledge of network connectivity overview
- Build, lead and mentor The Vitamin Shoppe’s Store Systems team
- Lead store related software development and delivery efforts through hybrid IT/business teams (application vendors, BAs, PMs, QA, etc.)
- Oversee the activities and development of the Store Systems QA team - SOPs and test scripts
3
Experience For Director of Store Systems Resume
- Develop and oversee Store IT pilots and rollouts
- Define, manage and continually improve the delivery of Store IT services based on IT’s service catalog
- Develop and maintain metrics and SLAs for Store IT services – transparency and continuous improvement
- Develop, maintain and continually share a comprehensive understanding of store supporting applications, system processes and data flow – including related documentation
- Develop, institute, oversee and measure execution of Store System incident and problem resolution SOPs
- Lead, leverage and maintain The Vitamin Shoppe’s key external Store System and IT relationships (e.g., Aptos, Verifone/AJB, TNS, RetailTech, etc.)
- Lead, leverage and maintain The Vitamin Shoppe’s key, internal Store IT relationships (e.g., Store Operations, Service Desk, etc.)
- Develop, maintain and present Store IT’s monthly service area review
- Act as project leader, utilizing Vitamin Shoppe’s established project governance SOPs for self-sponsored Store Systems projects that do not require a dedicated PM
4
Experience For Senior Store Systems Analyst Resume
- Translate business and or IT requirements for vendors, team and other IT service delivery partners
- Partner with Data Center Operations to build, maintain and test Store IT disaster recovery plans
- Build expense, capital and project budgets
- Manage expenses and resolve discrepancies – Store Systems lead for monthly expense management SOPs
- Creation of detailed RFP/RFI documents and management of vendor responses
- Documents and communicates detailed process workflows in a visual format
- Participates/presents in formal reviews of business use-case model and business object model
- Facilitates and elicits customer, user, systems administration, operations and support requirements from project stakeholders
5
Experience For Store Systems Manager Resume
- Identifies and communicates non-functional requirements, provides accurate project estimates
- Performs analysis of business and user needs, documents requirements, and develops proper system requirements specifications
- Maintain register hardware/software integrity at store level and involve vendor customer support when necessary
- Identify/resolve Store Network hardware/software problems at store level in work with Network provider's customer support when necessary
- Perform daily tasks and execute specific functions on the AS400 system
- Manage the download of all PLU and promotional files
- Perform other related tasks and special projects as assigned and prepare problems logs status reports, etc
- Respond to off-hour/on-call queries from stores for problem resolution
6
Experience For Store Systems Development Tech Resume
- Provide functional and technical support for daily issues, break fix and change requests
- Thoroughly research issues to identify root cause, communicate status with appropriate sense of urgency, follow-through with agreed upon SLA
- Call and ticket analysis - identify trends and partner with other teams to determine a solution
- Work closely with cross functional departments including: Applications, Store POS, Sales Audit, Network, Inventory Control, Store Ops, and any other team directly involved in resolution to an issue
- Responds to escalations for help desk issues
- Design, setup, and maintain multiple lab/test environments
- Respond quickly to outages and high-level issues
- Inform NACC Management of issues and provide status of recovery efforts
7
Experience For Application Analyst, In-store Systems Resume
- Research/analyze special data requests and address escalated support issues
- Review reports to determine first level call trends
- Review data changes performed by Technical Support Specialists to ensure departmental standards and guidelines are followed
- Act as a consultant for Senior technical Support Specialists and Subject Matter Experts to resolve store support issues
- Develop new support procedures and provide up-to-date documentation on new group initiatives, tools and resources
8
Experience For Store Systems Business Manager Resume
- Act as a liaison and provide knowledgeable support to brands
- Maintain list of current trends and issues and communicate issues to brands
- Respond quickly to escalations and communicate resolution efforts
- Diagnose, resolve or escalate Store System Support issues to appropriate team
- Communicate resolution to Technical Support Specialists
9
Experience For Store Systems Help Desk Analyst Resume
- Work to ensure open incidents are within service level guidelines
- Understand Store Systems Support business needs and how new initiatives might impact Store Systems Support
- Attend project meetings as a representative of Store Systems Support
- Produce reports or data findings for project team
- Takes a proactive approach to assigned area
- Provide after-hours support for production systems as required
- Proficient in the development and documentation of system procedures
- Translate user problems into technical solutions
10
Experience For Director Store Systems Technology Resume
- Prepare a variety of reports that detail omni-channel shipment trends and other reports based upon business requests
- Support the iOS application that manages omni-channel store fulfillment
- High proficiency in Excel and other Microsoft Office applications
- Take ownership and solve store related issues with a sense of urgency
- Heavy interaction with the Regional Field Team, Store Managers and the VP of Stores and Real Estate
- Relationships with internal teams and external vendors as required
- Collaborates cross-functionally to launch new initiatives, and track and analyze performance
List of Typical Skills For a Store Systems Resume
1
Skills For Store Systems Analyst Resume
- Strong understanding of store systems design and functionality
- Experience with cross-functional teams consisting of developers, business analysts, architects, and testers
- Experience working with Point of Sales Systems
- Strong understanding of software architectures for enterprise applications
- Experience supporting mobile devices such as handhelds and wireless printers
- Multitask; ability to work towards multiple deadlines with shifting priorities
- Experience in enterprise systems
- Multi-channel, large scale retail systems experience
2
Skills For Analyst, Store Systems Resume
- Strong ability to communicate verbally and written to all levels within the organization
- Demonstrated personal drive and self-motivation to take initiatives to accomplish Company goals
- BS in IT or equivalent combination of technical education and experience
- Excellent customer service approach to business
- Experience in retail IT support
3
Skills For Director of Store Systems Resume
- Store operations experience is helpful
- Well organized with a good attention to detail; quality assurance background is very helpful
- A Strong team player with a great attitude
- 3-5 five years’ experience with ALOHA Point of Sale System
- Experience with POS solutions and in-store mobile applications
- Experience in store/point-of-sale systems support
- Good command of personal computer operations and use of PC tools and packages
- Understanding of software design techniques including object-oriented analysis and design techniques using the Unified Modeling Language (UML)
- Ongoing informal feedback and end of project post mortem
4
Skills For Senior Store Systems Analyst Resume
- Ongoing bases measured based on completeness and usability
- Leads and coordinates business use case modeling by outlining and delimiting the modeled organization
- Assist with project management by playing a key role in planning, testing, and implementation of new software applications and enhancements
- Support knowledge base development. Provides guidance on creating new support procedures and updating existing as needed
- Comfort with large, high performing retail systems including point of service, cross-channel and inventory management systems
- Sell and install NAPA TAMS systems and add-ons to new and existing accounts within parameters of pricing, product mix, and quota responsibility
- Develop, institute and oversee monitoring, alerting and support systems for Store IT services
- Pushes creative thinking beyond the boundaries of existing industry practices and mindsets
- Analyze systems problems for store personnel and indicating procedures to follow for resolution, including data recovery and register repair
5
Skills For Store Systems Manager Resume
- Document items uncovered during the support process. Gather relevant information and assist in recreating the issue on a test system
- Identify training opportunities with Store Systems Support associates and work with Store Systems Support Supervisors, Team Leads and Training Instructor
- Responsible for managing and suggesting omni-channel fulfillment strategies for the company
- Consistent record of delivering high-quality services to Business Partners
- Leads business project teams in defining project deliverables, milestones, resources, and schedule
- Travel, including overnight stays if needed
6
Skills For Store Systems Development Tech Resume
- Interaction across SBU’s including IS, Human Resources and Payroll
- Managing hardware and software deployments (5000+ clients)
- 3-5 conducting business, functional and technical analysis as well as create functional/ technical specifications to support the project
- Exhibit analytical, creative, and innovative problem solving
- Familiarity with personal computers, working knowledge of Word and Excel
- Proficient in hardware and software support, development, and testing
- Provide on-site training to NAPA TAMS customers
- Maintain activity recording system and report sales activities on a weekly and monthly basis
7
Skills For Application Analyst, In-store Systems Resume
- Collect and disseminate competitive information such as pricing, features, strategy, and activities to Regional Sales Managers
- Assist in troubleshooting chronic issues as requested by management
- Partner with Infrastructure Services to maintain the scalability and performance of underlying Store Systems infrastructure (e.g., compute, storage, networks)
- Ensure completion of all deliverables according to user expectations and within schedule, budget and quality constraints
- Assist with development of training materials for end-users
- Poll data from stores daily and analyze polling problems and resolve issues
- Use metrics and reporting as a tool for production analysis
- Assist in implementing IT hardware and software initiatives for store projects and new stores
- Provide advanced technical training for Senior Technical Support Specialists and Subject Matter Experts
8
Skills For Store Systems Business Manager Resume
- Drive first call resolution by providing feedback to Senior Technical Support Specialists and Technical Support Specialists
- Manage associates who are responsible for accurately reporting various metrics across the company
- Assist the IS Application Development teams with system issues related to store facing applications and omni-channel fulfillment
- Assist in rollout and training sessions for new enhancements
- Services existing customers
- Extensive technical and design leadership
9
Skills For Store Systems Help Desk Analyst Resume
- A desire to develop and execute strategies that support business objectives
- Capcity to define highly valuable solution architectures that are flexible and scalable
- Highly motivated self-starter who can work with minimal supervision and inspire teams
- Understands what it takes to manage a financially successful project
- Communicate effectively with all levels of the enterprise including senior-level executives, business users, and entry-level developers, and operational line staff
- Able to organize and prioritize job tasks in a fast paced, deadline driven environment
10
Skills For Director Store Systems Technology Resume
- Develops the plans and holds others accountable cross functionally to plan, execute, and achieve objectives to implement technology systems and procedures that align with company strategy for growth and profit
- Monitors and coordinates project prioritization and execution consistent with organizational strategic imperatives, while seamlessly shifting focuses to react to the changing needs of the business, without compromising quality
- Supports and aligns with the Store Operations strategy roadmap for technology initiatives
- Develops, creates, and teaches operational best practices, tools, and resources for project management and execution
- Provides timely and accurate reports that adhere to Ulta Beauty’s standards on project status and portfolio budget to stakeholders
List of Typical Responsibilities For a Store Systems Resume
1
Responsibilities For Store Systems Analyst Resume
- In Project Management
- 1-3 configuring and supporting tools managing hardware inventory, software inventory and application deployment such as Altiris, Spiceworks, etc., in the enterprise environment (5000+ clients)
- Work after normal business hours, weekends
- Distinguish between functional, technical, and system requirements
- Work well under pressure and maintain flexibility in a fast paced environment
- Be available for overnight travel as required, to include minimal weekend overnight travel as required for DC sales activities
2
Responsibilities For Analyst, Store Systems Resume
- Possess a willingness and ability to learn new concepts, methodologies, and technological tools
- Willingness to diagnose and fix hardware problems
- Available to work standard and off duty hours as required to support and sustain IT functions
- Demonstrated success with developing and leveraging vendor relationships and contractors for the achievement of strategic objectives and the development of Store applications
- Take the initiative to identify risks and opportunities, propose solutions, and implement them
3
Responsibilities For Director of Store Systems Resume
- Represent the company in a professional and positive manner and promote company values
- Anticipates resource needs ahead of time and galvanizes resources to achieve desired results
- Understands and anticipates the impacts of critical issues and mitigates or escalates as appropriate
- Facilitates proactive change management to all levels of the organization impacted by project rollouts
- Test application enhancements
- Open to geographic relocation
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