Services Delivery Manager Resume Sample
Buck Grant
66746 Kessler Glen,
Phoenix,
AZ
+1 (555) 652 8377
Work Experience
Services Delivery Manager
07/2016
-
PRESENT
Chicago, IL
- Relevant IT experience (or equivalent combination of education and work experience) with 5+ years of Healthcare Payer experience implementing payer applications
- Managerial/leadership experience with demonstrated strong ability to motivate, direct, and lead cross-functional delivery teams
- Exceptional written and verbal communications skills; ability to communicate clearly at all organizational levels
- Assuring that services and components are designed and delivered to meet their availability targets. Deep technical skill set and knowledge of customer environment. Bridge gaps between delivery teams and drive rapid recovery during incidents provide a holistic view of the customer’s environment and make recommendations to improve overall service
- Investigate the customer’s long-term business objectives, anticipate future technology needs, develop a strategic technology solution roadmap and lead the proposed solution work-streams to bring customers to that future state
- Investigates the customer’s long-term business objectives and anticipates future technical needs and leads the work streams to bring customer to that future state
- Escalation of delivery issues
Managed Services Delivery Manager
06/2013
-
05/2016
Detroit, MI
- Ensure the Proof of Concept process is followed and monitor progress with assigned PM
- Revenue forecasting with the Operations Admin
- Assist with training needs and training allocation
- Take on project management of some projects as needed
- Proposals and quotes for smaller services requirements
- A valid driver’s license due to travel requirements
- Has some latitude in decision-making. Acts independently to develop methods and procedures on new assignments
Technical Services & Delivery Manager
04/2006
-
02/2013
Los Angeles, CA
- Provides direction for the effort required to protect the company’s data, tools and information systems
- Customer focus and close alignment with the customers’ business objectives
- Responsibilities include, but are not limited to, participation and analysis, selection and modification of enterprise systems, installation of network hardware/software and database management
- Manage one or more implementations of Cloudera’s enterprise software engagements for the world’s leading organisations
- Deliver revenue for the assigned projects each quarter and ensure project profitability
- Lead and participate in solution requirements gathering sessions as needed
- Motivate, inspire and mentor project team members to excel
Education
Southwestern Adventist University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Excellent at prioritization, time management, excellent follow-through skills
- Fluent (oral and written) English communication skills, excellent presentation skills
- Strong English verbal / written communication skills & ability to interact effectively with various levels of management
- Essential Skills / Experience include
- Leading/supervising, and coaching skills
- Skills in problem resolution, team building, dealing with ambiguity, establishment of effective processes, tracking results and support systems
- Experience in managing a team with strong understanding of commercial partner support needs
How to write Services Delivery Manager Resume
Services Delivery Manager role is responsible for english, mac, finance, credit, training, integration, database, security, telecommunications, architecture.
To write great resume for services delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Delivery Manager Resume
The section contact information is important in your services delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Delivery Manager Resume
The section work experience is an essential part of your services delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Delivery Manager resume experience can include:
- Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
- Advanced communication and problem-solving skills
- Acting as a gate keeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced
- Establishing an effective set of performance metrics and service levels are delivered for new services
- Leveraging experience in all phases (development, execution, and transition) of project delivery
- Making good timely decisions in relatively complex cases, and in situations with uncertainty or pressure
Education on a Services Delivery Manager Resume
Make sure to make education a priority on your services delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Delivery Manager Resume
When listing skills on your services delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services delivery manager skills:
- Collaboration - Demonstrates effective cross-group collaboration skills
- Good fiancial management skills
- Communicate effectively, and develop strong long term relationships with senior leaders
- Proven experience in managing enterprise software application implementations that entail multiple project tracks
- Able to recognize and effectively communicate possibilities to sell additional Vigilant services as it relates to client’s needs
- Possess strong client relationship management experience
List of Typical Experience For a Services Delivery Manager Resume
1
Experience For Managed Services Delivery Manager Resume
- Develop strong knowledge of the LOB’s business needs and disseminate information to Corporate Print Services (CPS) focal points and/or other Conduent organizations
- Solid understanding of the client’s business and security requirements
- Manage team of 16+ members in the areas of hiring, retention, morale and employee development thru coaching, mentoring, and performance management
- Ideally he or she possesses an understanding of the legal requirements of managing supplier relationships
- Run multiple DCO sessions using Pega’s specialized agile methodology tools and best practices
2
Experience For Managed Threat Services Delivery Manager Resume
- Own the collection and sharing of project artifacts across the Splunk delivery team, and communicate successful engagements details to Splunk’s marketing and sales teams
- Communicate with, and manage all internal and external stakeholder expectations across Splunk’s engagement stages, including pre- and post-delivery
- Ensure all project and revenue details, together with status reporting on project activity and deliverables is captured in Splunk’s Professional Services Automation (PSA) solution
- Together with partner, create and execute on a strong Service Delivery Planning to help partners optimize their Cloud business
- Collaborate with GPMO theater and segment to develop processes, functions, templates to ensure consistent and exceptional client delivery and execution
- Lead and manage services PM resources to facilitate client outcomes achievement, support future business needs and invigorate the client with exceptional and coordinated agility and success
- Oversee a portfolio of in-region consulting projects with varied complexity and duration, in both high-touch, billable (up to 40%) and low-touch, non-billable capacity
3
Experience For Technical Services & Delivery Manager Resume
- Execute on engagement activities and deliverables, including activity planning for consultants, preparing weekly status reports, timesheet compliance and billing approvals, and mitigating project risk
- Collect and share project artifacts across the Splunk delivery team, and communicate successful engagements details to Splunk's marketing and sales teams
- Willingness and ability to travel up to 50%, as required
- Well-versed in traditional and agile project delivery methodologies
- Deliver medium/high complexity infrastructure services to our consumers from initiation to checkout and delivery. Platform includes Linux, Windows, Database, Web Services, Storage, and Virtual Machines
- Confirm scope across deferent departments, defines implementation approach, track milestones, and manage delivery risks & issues
- Engage respective technical infrastructure teams as required; System Integration, Operations, IT Risk, Networks, Engineering, Product Management, Provisioning, and Access Management to deliver a consistent high quality service
- Manage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our service level agreements
- Produce delivery plans, minutes, status reports, KPIs, and risk logs
4
Experience For Professional Services Delivery Manager Resume
- Build a trusted partnership with our clients. Ensure timely delivery of IT solutions aligned to the client’s requirements while supporting the strategic objectives of the organization. Ensure SLA and project milestones are consistently being met
- Support our clients and users with their delivery requests through the ServiceNow Ordering Platform
- Accountable for the overall delivery of the Problem Management (PM) service and function for key managed service accounts (MBNL and EE ESN) ensuring effective planning, tracking, reporting, management, and achievement of contractual KPI’s and measures
- Accountable and responsible for the development, improvement and fulfilment of the PM strategy ensuring its alignment with the overall managed services delivery within UK Operate
- Accountable and responsible for defining and maintaining PM policy ensuring it aligns with best practice at the global level and changes in external “best practice”
- Accountable for maintaining and developing effective business relationships with key customers and stakeholders (Internal and external) ensuring clear processes are in place to manage PM activities in line with business and customer risks and benefits
- Responsible for supporting development of business cases demonstrating the value add to the customer and or Ericsson providing the necessary input in to sales and Managed Service contract owner(s)
- Accountable to assure a CSI plan for the Problem Management service working closely with the MSDM CSI manager to ensure specific improvement activities are managed and delivered within agreed timescales
5
Experience For Office Services Delivery Manager Resume
- Accountable for management of “Risks” identified within the customer network and Ericsson delivery ensuring these are communicated and accepted or addressed within the relevant organisation
- Accountable for ensuring proper dimensioning of the PM delivery teams according to the Service demand and mid/long term strategy and working with the relevant delivery unit to address any changes
- Proven experience in the leading Problem Management function/activities
- Good understanding of ITIL incident, problem, change, CSI and service introduction principles and practices
- Responsible for establishing and maintaining links into the global and regional organisation and other PM owners ensuring adoption and sharing of best practice
- Accountable and Responsible to identify add-on sale solutions in the Problem Management area and ways of increasing profitability of the service
- Able to relay and share technical information to technical and non-technical teams (internal and external), concisely and confidently. In order to achieve strategic and tactical influence in line with the objectives of the team
- Expertise in database/spreadsheet applications and able to manipulate data and reports to support ongoing analysis and present conclusions
- Resolution, Issue Resolution and Handle Time
6
Experience For Digital Services Delivery Manager Resume
- Provide leadership & partnership when required to other virtual team members both internal and supplier management
- Contribute to the supplier strategy in partnership with the Service Delivery Managers and Supplier engagement teams
- Provide feedback on progress to respective support and business stakeholders and a close alignment on continuous product improvement through engagement with Serviceability
- Responsible for management of the Consulting P/L with primary focus on revenue, margin and consultant utilization
- Provide leadership of the regional consulting team, to drive a clear vision, maintain and develop a culture supporting VMware’s EPIC2 values and ensuring clear communication within the team and out to relevant stakeholders
- Ownership of revenue and utilisation for the Education markets
7
Experience For Local Services Delivery Manager Basel Resume
- Act as Sponsor for major Education projects
- Escalation point for Education project issues
- 3rd Party resource management
- Drive quality across project governance standards
- Review and drive improvements to project governance standards
- Internal single point of contact for NADC services and all client engagement teams
8
Experience For Advisory Services Delivery Manager Resume
- Provide single point to senior management and escalation for any client delivery issues
- Provide detailed overall client status and health using monthly summary KPI RAG status report/dashboard, highlighting any potential or current service issues identifying the appropriate actions to resolve
- Ensure all services are managed effectively including Client satisfaction, Operational finance reporting, SLA performance, Risk management, Compliance, Security and Availability management
- Build detailed knowledge of the skills and levels of ability required to deliver client services ensure the resourcing of the service meets these, mitigating risks with the appropriate area
- Ensure all client services integrity is maintained through appropriate logical and physical security controls, demonstrating regular audit control
- Ensure compliance to Change, Incident, Escalation and Problem Management across the client base
- Quickly identify/recognize the business impact of client service quality issues and ensure resolution is managed to customer satisfaction
9
Experience For Informatics Enterprise Services Delivery Manager Resume
- Ensure Provision of regular agreed updates on service issues to the DC Lead, management team and client base
- Ensure Recoverability targets are met
- Ensure the feasibility of the standard solutions delivery
- Address performance issues across the Service Delivery Operations, create the operational approach and implement continuous improvement
- Manage supply and demand, service quality, and processes to meet delivery expectations Participate in service review process
- Proactively improve client and customer relationships across the SDM client base
- Support the achievement of cost-to-serve targets
10
Experience For IT Services Delivery Manager Resume
- Achieve year over year efficiencies in conjunction with the delivery service providers
- Responsible for people management of Service Delivery Management/Service Mgt Coordinator staff (e.g. training, engagement, mentoring, succession planning, annual process)
- Manage recruiting, staffing, pyramid, mix, utilization, cost-to-serve, and capacity of service delivery staff to optimize balance between cost and delivery targets
- Deliver efficiencies through standard processes
- Formalize delivery plans for the client base and present to leadership
- Supplier/Vendor Management - Interface with and influence supplier staff at all levels and build a positive relationship
- Business/Operation/Reviews – Hold supplier accountable to excellence in delivery and to meet and exceed business scorecard targets. Drive operational excellence, collaboration, process compliance and enable supplier by providing support for tool/reporting
List of Typical Skills For a Services Delivery Manager Resume
1
Skills For Managed Services Delivery Manager Resume
- Proven experience in driving and owning service improvement and cost reduction
- Prior vendor management / program management experience (desirable)
- Demonstrated ability to build, lead and motivate a team of highly experienced consultants and project managers in the region
- Gather necessary resources required to deliver projects with the correct expertise and skills, from both IBM but also from business partners where appropriate
- Effectively work with, and lead, diverse groups of customers, partners, and Apple leadership
- Additional language skills, Chinese would be an advantage
2
Skills For Managed Threat Services Delivery Manager Resume
- Lead and manage direct reports; superior people and personnel management skills
- Effectively partner with Services Engagement Managers to achieve a smooth transition of project requirements and help finalize the Statement of Work (SOW)
- Ownership & Accountability – High level of capability for independent work, priority setting and ability to meet deadlines
- Strong track record of working within support or operationally focused organizations
- IT experience in an enterprise setting
- Deliver operational excellence – assess and optimize LOB’s print technology and business processes driving innovation, high quality & cost effectiveness
3
Skills For Technical Services & Delivery Manager Resume
- Experience working within a customer lead environment with ability to manage customer expectations and build/maintain key relationships
- Good level of understanding of modern communications networks and services
- Proven track record in the execution of infrastructure service delivery that meets the client expectations
- Experience in performance and quality management programs implemented in operators daily routines
- Experience in client/customer facing role
- Experience and passion for Partner/ Customer Management
- Experience in Audit Readiness for Service delivery
4
Skills For Professional Services Delivery Manager Resume
- Experience in Exposure to SOX, Corporate audits
- Develop a Solution Roadmap that delivers aligned value creation priorities, ensures compliance with technology / info
- Ensure alignment of the delivery experience for Xbox with that of other delivery teams
- Owner of the end-to-end customer and agent support experience to drive continuous improvement
- Define strategic initiatives to deliver tangible improvements in customer experience, cost efficiency and revenue generation
- Ensure sufficient knowledge, process and handovers completed to ensure effective coverage of services
- Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery
- Coordinating Service Transitions and Project Planning in the IT sector using ITIL practices
5
Skills For Office Services Delivery Manager Resume
- Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations
- Identifying and managing Operations risks to establish e a successful transition to service
- Guiding resources (consultants, project managers etc.) assigned to delivery activities in achieving their project commitments
- Educating and training Call Center staff to improve their First Contact Resolution
- Managing multiple client engagements simultaneously
6
Skills For Digital Services Delivery Manager Resume
- Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level
- Developing multi-level relationships with client and team members to establish project delivery goals are met as planned
- Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions
- Ensuring all service revenue and margin opportunities are maximized
- Working closely with Customer Account Management and Channel Management
- Promoting SAP Hybris’ Professional Services approach and service offerings to partners and customers
- Managing in a dynamic operational environment
- Ensuring Solution can support on time / on cost / on quality delivery of the portfolio and / or operational excellence
7
Skills For Local Services Delivery Manager Basel Resume
- Ensuring that tools, processes and technology standards are understood and used
- Providing fully documented services which are updated and maintained throughout the life of the service and are aligned to ITILv3 industry leading practices
- Understanding of Microsoft Partner ecosystem
- Identifying where Agents are unable to help Gamers, and provide solutions from our many resources
- Responsible for providing necessary support to other MSDM’s acting as a buddy to cover key activities or assuming ownership of specific streams of work
- Contribute to engagement planning including pre-sales support for RFP’s, RFI’s, and client meetings
- Support successful project implementation phase on business, conceptual and programming level through various Consulting activities as required
- Accountability for driving get to green plans for key metrics including CPE, First Contact
- Weekly / monthly forecasting and budgeting
8
Skills For Advisory Services Delivery Manager Resume
- 3) Resource Management (managing consultants at the client site)
- Knowledge of Microsoft technologies or relevant programming languages
- PS budget responsibility for assigned engagements, including revenue and cost
- Actively participate in high-level workshops and project setup planning with partners/customers
- Accountability for monthly and quarterly business metrics of their projects and team, including utilization, costs and revenue targets
- Firm understanding of project management processes, risk management processes and methodologies
- Is a resourceful problem-solver, leveraging internal and external/partner resources to do what's right for our customers
- A Passion for/or desire to be part of the Gaming industry
9
Skills For Informatics Enterprise Services Delivery Manager Resume
- Engage with Release Excellence regarding release management plans and work with Technical Advisors to ensure operational readiness of frontline engineers
- We are searching for a target driven, team-player, who is passionate about phenomenal customer outcomes
- Oversee capacity management and reporting across the client services - ensure no surprises due to growth of data, network traffic or usage
- Manage the ""factory"" to deliver agreed scope of services while achieving profitability improvements and productivity gains
- Financial forecasting for resources and recovery for the NADC clients
- 2) Network, Data Services Project Management
- Bottomline Technologies is seeking a team player who enjoys technical challenges within a fast-paced environment, applies sound judgment in successful task planning and execution, meets deadlines and communicates the highest standards of professionalism in his/her appearance and work habits
10
Skills For IT Services Delivery Manager Resume
- Budget and finance management experience
- Work from home and flexible work schedule
- Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition
- Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities
- Additional language skills an advantage
- Experience as a Program Manager working on large customer/programs
- Travel within territory at 30% position being based in Riyadh (KSA)
- Knowledge of Microsoft’s product portfolio, and processes
- Worked as an Account Manager
List of Typical Responsibilities For a Services Delivery Manager Resume
1
Responsibilities For Managed Services Delivery Manager Resume
- Financials – Regularly review/update supplier SOW to maintain consistency/relevance based on business dynamics. Approve monthly invoices on time and work with GPG for any shortcomings. Drive corrective action plan at supplier end based on results delivered
- Supplier Readiness - Define the readiness framework and resource requirements for different technologies and levels and work with TAs to drive readiness improvements of SEs and TLs at supplier
- Resource Management - Work with the BOM team to conduct headcount forecasting and work with suppliers to hire qualified staffs and manage their performance. Track HC gap w.r.t to approved heads and review attrition/back-fill plan with supplier
- Biz Management/Stakeholder/Initiatives – As a Business Owner, interface with internal management teams regularly as well as other SDMs and managers in all delivery regions and represent the business in several forums and cross cluster initiatives
- Experience in client/customer facing role
2
Responsibilities For Managed Threat Services Delivery Manager Resume
- Experience and a passion for Console, Mobile and/or PC Gaming
- Proven ability to design and ‘right size’ service network infrastructure
- Experience in Account Management or Business Development. (5 to 8 years)
- Identify opportunities / gaps in the partner experience with teams to develop improved processes
- LOB Scorecard Ownership - Attain team/group/cluster/regional KPI Goals by working closely with Suppliers, Support Managers and Technical Advisors
3
Responsibilities For Technical Services & Delivery Manager Resume
- Drive the ASfP net new deals and renewal by collaborating with internal and external stakeholders
- Assist proactively enhance their technical capabilities, to increase capacity by creating a technically enabled, best in class Business, and successful deployments
- Deliver proactive guidance regarding potential deployment blockers new products or outages and resolves Partners most critical cases speedily by securing relevant Microsoft support resources
- Ensure the team has the resources and training needed to develop and maintain
- Partner with sales leaders to carry the services message to customers and assist in driving services demand
- Be Available during the Business hours of the Customers or Accounts Aligned to individual
4
Responsibilities For Professional Services Delivery Manager Resume
- Microsoft Cloud services knowledge including Dynamics 365, Azure and Office365
- An understanding of Cloud based solutions
- Deliver Reactive Escalation Management to help resolve critical issues more quickly and minimize the impact on partner’s business
- Drive consumption with in-depth Cloud Optimization Reports
- Achieve high satisfaction scores with your Partners through the delivery of results
- Experience planning, managing, and delivering production and non-production infrastructure services via on-premise data centers, hosting, or cloud computing
5
Responsibilities For Office Services Delivery Manager Resume
- Experience with product development, data mapping, data conversion, transformation of end-user system use, product deployment for ASP and or SaaS technologies, that include: application platforms, integration and messaging technologies, assembly-line work process; and data and development tools
- Proven experience as a teacher for process and improvement of process through a retrospective lessons-learned approach working thru a team approach with our CloudOps, DevOps, Production Support, and Customer support organizations
- Domain experience: IT, Telecommunication, Project management, Finance
- Call / Contact Center management and operational experience
- Strong ability to execute and drive for results in ambiguous environment
6
Responsibilities For Digital Services Delivery Manager Resume
- Deep insight/perspective into customer care/service experiences
- Interact with clients of all levels and industry backgrounds, from the C-Level to business / technology individual contributor
- Technology consulting and/or technology management experience; 5+ years direct project management experience; 5+ years program management experience; 2+ years technology deployment experience
- A record of successful delivery of software applications as an individual team leader and/or manager
- Achieve results through influence with internal and external/Supplier stakeholders Confident senior leadership engagement and communication
- Has a growth mindset and a want to achieve more
- Grow relationships with strategic outsource partners who are committed to Microsoft and our customers Understanding of Microsoft's devices and services strategy
- Core Responsibilities include: Provide product-aligned technical support delivery oversight and managed outsourced day-to-day frontline delivery for Microsoft Windows platform
- Maintain overall responsibility for delivery in accordance with defined standards. Undertake day-to-day performance management of suppliers, and escalate high risk and systemic issues to Vendor Account Managers
7
Responsibilities For Local Services Delivery Manager Basel Resume
- Drive issue resolution, reduced customer effort, cost efficacy and policy adherence. Manage high priority escalations as appropriate. Respond to escalated customer cases in a timely manner, ensuring appropriate resources are assigned; engage directly with escalation teams and ensure robust status communication
- Address tools issues, policy clarifications, and other similar requests. Drive consistency and best practice sharing across sites. Introduce playbook to new supplier and validate that all components are implemented (i.e. reporting, invoicing templates, quality programs meet SOW, etc)
- Ensure Supplier adheres to SOW requirements, i.e. new hire onboarding, billing guidelines, outlier management, call flows, etc
- Close collaboration and working relationship with peers and CSS stakeholders to drive consistency across the organization, and with partners in other business units to drive improvements to services
- Partner with TAs to ensure case reviews to guarantee adherence to standardized case management standards, to monitor for customer dissatisfaction, and to ensure that we continually deliver high quality service
- Build & execute partner portfolio-based strategy to grow multi-service cloud capability
- Influence, convince and interact with all organizational levels internal and external
- MacOS and Unix environment and integration with Windows 7/10
- Microsoft Active Directory and Exchange environments
8
Responsibilities For Advisory Services Delivery Manager Resume
- UNIX shell and macOS specific shell commands
- Apple tools client management tools, such as Apple Profile Manager and Apple Configurator
- Large Microsoft AD / PKI environments
- Integration of Mac devices with large AD forests
- Anticipate business risks and issues before they intensify and actively utilize team members to drive resolution through offerings, training, process, and documentation
9
Responsibilities For Informatics Enterprise Services Delivery Manager Resume
- Build and present executive presentations
- Risk Analysis – Ability to analyze the risk to operations vs. the cost to prevent it and develop best practices with policy
- Influence, and interact with all organizational levels and stakeholders
- Self-Starter with a positive “yes can do” attitude
- Accountable for management of a team between 5-10 employees
- Partner closely with other services managers, solution architects, SMEs and partners on delivery projects
- Partner closely with sales, pre-sales and partners on sales opportunities
10
Responsibilities For IT Services Delivery Manager Resume
- Act as lead engagement manager on assigned critical accounts
- Creating and implementation processes, artifacts and deliverables to drive quality, lower risk, and improve customer satisfaction for their given delivery practice
- Developing and disseminating program status reports for internal and external stakeholders including Monthly Operations Reviews for the Executive team
- Learn the Safer Planet portfolio and be able to help consulting with clients in identifying and aligning solution implementations with their business goals
- Lead MS delivery concerning operational, financial performance and customer satisfaction
- Deliver project management activities
- IT, Telecommunication, Project management, Finance knowledge
Related to Services Delivery Manager Resume Samples
Customer Delivery Manager Resume Sample
Work Experience
• Build, lead and coach a high-performance delivery and product owner team
• Implement agile principles with focus on velocity of continuous delivery
• Manage multiple and interdependent deliverables aligned with the in-store technology roadmap and strategy
• &...
Professional Skills
• Able to give and receive feedback, effecti...
• Able to multitask, effective follow-up and...
• Expert issue management skills; analytical...
Delivery Services Manager Resume Sample
Work Experience
• Be responsible for KPI/KRI/internal/external reporting’s including regulatory reporting’s, where applicable for function responsible
• Be responsible for Association affairs relating to Interchange Settlement Reconciliation and represent Citi Commercial Cards with Visa/MC to champion Citi’s cause
&...
Professional Skills
• Experience communicating with confidence a...
• Solid Project Management skills & experien...
• Experience delivering complex ICT projects...
Global Delivery Manager Resume Sample
Work Experience
• Follows the principles of Microsoft Dynamics Sure Step, Microsoft Solutions Framework (MSF), the Microsoft Operations Framework (MOF) and the current Services methodology (MSDM) in project delivery
• Ensure that onsite L2 end-user services are delivered, supported and managed consistently across al...
Professional Skills
• Demonstrates experience owning and negotia...
• Grow Your Tech and Business Skills with an...
• Working independently, scheduling and orga...
Delivery Manager Senior Resume Sample
Work Experience
• Lifting: 0-10 lbs
• Other: Computer work for long periods of time
• TAM(Advanced Service Management), including SDM, TAM, and Project Managers
• ASE (Advanced Service Engineering), with competencies in Cloud (SaaS, PaaS, IaaS), Applications, Database an...
Professional Skills
• Proven ability to deliver on high priority...
• Excellent leadership skills, team player, ...
• Strong experience in Banking, with experie...
Delivery Operations Resume Sample
Work Experience
• Big data solutions such as Cloudera, MapR and Hortonworks
• Data warehouse such as Teradata, Oracle Exadata, Amazon Redshift, and IBM PureData System for Analytics and Microsoft SQL Server
• NoSQL/In Memory database such as MongoDB, Couchbase and Cassandra
• ...
Professional Skills
• Strong time management skills with attenti...
• Has excellent communications and interpers...
• Strong written (email) communication skills
Fleet Sales Resume Sample
Work Experience
• Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
• Responsible for assigned Fleet Commercial Sales Managers (CSM’s). Manages employees b...
Professional Skills
• Warm and engaging personality with strong ...
• Experience of working within an FCA regula...
• Strong computer skills (Microsoft Word, Ex...