Services Account Manager Resume Sample
Kacie Bogan
3299 Leonor Row,
New York,
NY
+1 (555) 448 4946
Work Experience
Services Account Manager
02/2017
-
PRESENT
Boston, MA
- Graduate of BB&T’s Leadership Development Program
- Competitive annual salary (CBPP Competency Based Pay Program)
- Opportunities for growth, development and internal promotion
- K, tuition reimbursement, and generous paid time off
- Company paid certifications, licenses and training
- As a trusted advisor, build in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into VMware opportunities
- Understanding and experience with/of VMware’s product & solution offerings
- Understand how customers use VMware technology in their business
- Develop excellent working relationships with the key individuals within your customer’s operational team
Construction Services Account Manager
09/2011
-
12/2016
Philadelphia, PA
- Work with VMware's sales teams to identify potential new business opportunities within your customer’s operational organisation
- Provides knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations
- Consistently ascertains customer needs and current market opportunities. Assembles and coordinates acquisition team as needed for customers and projects
- Develops multiple relationships with buying influences in the customer’s organization, including facility manager, project managers, project engineers, and purchasing
- Partners closely with Controls Account Managers pre-bid to determine the most effective IS offerings and tools to support customer’s building needs
- Develops relationships with multiple buying influences in the customer’s organization, including executive level customers, facility managers, project managers, project engineers, construction and purchasing
- Determines project needs, constraints, and responsibilities to meet all of the customer’s HVAC system design and installation requirements
- Works with Sales Manager in developing synergies with other Ingersoll Rand’s businesses
Drilling Services Account Manager
10/2007
-
03/2011
Dallas, TX
- Provides knowledge and consultation in the form of developing facility-related solutions for the customer’s problems, including financial and performance-based considerations
- Work with sales to respond to both RFP’s and RFI’s as required as they pertain to Managed Services
- In the software or storage industry
- Possess strong detailed product/technology/industry knowledge
- Working or competitive knowledge of Symantec, EMC, IBM, Veeam etc
- Enterprise application exposure or knowledge of (Oracle, Exchange, Informix, SharePoint, etc.)
- Advanced knowledge of tape drives, libraries, storage arrays, storage networking, networking protocols, and general connectivity in multi-platform enterprise environments
- Exhibits superb project planning and time management skills
Education
University of Maine at Farmington
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Experience in developing customer relationships including good negotiation, presentation and communication skills
- Strong verbal, written, presentation and effective listening skills, with high level analytical capabilities
- Can demonstrate analytical, problem solving and organizational skills
- Strong active listening skills with developed commercial sense
- Rich opportunities for using and developing your skills, taking responsibility and influencing our service delivery
- Comprehensive planning and administration skills and ability to identify and navigate complex organisational and political customer structures
- Strong understanding of customer’s organization and strong relationships with key stakeholders
How to write Services Account Manager Resume
Services Account Manager role is responsible for presentation, planning, customer, training, purchasing, security, telecommunications, design, travel, administration.
To write great resume for services account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Account Manager Resume
The section contact information is important in your services account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Account Manager Resume
The section work experience is an essential part of your services account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Account Manager resume experience can include:
- Good business development experience or aptitude
- Exceptional interpersonal skills and ability to influence at all levels
- Be capable of independent decision making with excellent judgement being applied
- Several years’ experience in a senior relationship / strategic selling capacity focussed on ICT solutions and dealing at complex enterprise level
- Experience in managing key technical relationships and selling strategic business solutions that included ROI analysis
- Experience in developing and executing strategic sales plans with an exxceptional levels of business and commercial acumen
Education on a Services Account Manager Resume
Make sure to make education a priority on your services account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Account Manager Resume
When listing skills on your services account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services account manager skills:
- Strong verbal and written skills; business fluent in English
- Develop executive level relationships. Strong communication and negotiation skills required
- Strong financial and commercial awareness having previously owned P&L and good experience of contract management and negotiation
- Strategic planning abilities; project management skills
- Skills in Siebel CRM (or simliar), Microsoft Office suite with high levels of personal commitment, willingness and client centricity
- Leadership skills, ability to engage people on different levels, internally and externally
List of Typical Experience For a Services Account Manager Resume
1
Experience For Construction Services Account Manager Resume
- Growing the SAP consulting business in these areas based on SAP’s offerings
- To assist and advise the consulting delivery team in defining service offerings and delivery standards in line with customer demand
- Create a targeted service delivery plan (SDP) aiming at optimizing the partners Cloud or Dynamics Business
- To proactively lead Business development and marketing activities
- Responsible for positioning and promotion of new products and services in own industry area
- Develop a regional strategy for rolling out Smart Cities / IoT / Data analytics offerings
- Maintains expert knowledge of current Trane offerings in intelligent services and BAS for various vertical markets
2
Experience For Managed Services Account Manager Resume
- To contribute to revenue growth and profitability by developing profitable consulting and services sales in new and existing customers, engaging with relevant Licence Account Executives to leverage software sales and achieve orders targets
- To ensure that Field Services offerings are in line with expectations of the Software sales team
- Qualify opportunities to ensure high levels of success, and optimal cost of sale
- Negotiate deals to maintain profitability and ensure implementation is achievable
- Manage referral placement with designated agent team to meet the customer’s needs and act as a liaison between the customer, agent and client to ensure appropriate services are being provided with outstanding customer service
- Sales/service experience
- Familiarity with account management process and customer service
- Ambitious and Motivated individual who is comfortable with a high volume of phone calls
- Act as a SME within specific services and deploys knowledge management strategy for one or more area’s. Adapts global tools and techniques to local needs; solves difficult to complex problems in creative and effective ways
3
Experience For Drilling Services Account Manager Resume
- Manage customer relationships on multiple levels with key stakeholders in the customer’s corporate and regional organizations
- Manage tactical opportunities into long term strategic opportunities to achieve consistent territory growth
- Develop a new account base, establish relationships, and close viable business opportunities
- Discover client business needs and propose appropriate technology solutions
- Develop and maintain a high level of knowledge about Presidio’s products and services along with solutions from core vendors
- Ensure pipeline has ample coverage of territory and the breadth of SAP Services’ entire portfolio of products and services
- Understand the customer decision making process and develop relationships with key decision makers, nurture champions and coaches, and progress a deal through sales cycle
- Identify key resources needed to properly scope projects to meet client needs and SAP business parameters
4
Experience For Senior Professional Services Account Manager Resume
- Converts leads into opportunities by assigning the appropriate sales process, identifying the appropriate contact within the customer’s organization, identifying required sales team members, making assignments, and communicating the next steps in the process
- Develops project fulfillment schedule with project team
- Selects, prices, and integrates equipment, controls, and services for each project as needed
- Prepares, finalizes and reviews preliminary proposal
- Manages tasks associated with complex sales cycles
- Relates customer’s needs to the appropriate people in the office
5
Experience For Intelligent Services Account Manager Resume
- Actively manage a sales prospecting methodology by logging activity that includes managing a targeted quarterly prospect list, daily/weekly sales calls, in-person and social networking, competitive market and industry analysis, and coordination of presentations, proposals, and client meetings
- Business Development for Services Solutions
- Provide end-to-end post-sales support to senior management within channel partners and end user organisations
- Develop a deep understanding of Extreme Managed Services, Premier Service and NIaaS offerings and be able to identify service opportunities within current and prospective clients
- Provide customer demonstrations and pre-sales presentations
- Collaborate with corporate management with third party vendors
- Customer and partner driven
- Plans and directs the delivery of contracted business activities for segments of the contract's lifecycle for assigned contracts, or plans and directs the delivery for the entire lifecycle of smaller contracts
- Accountable for the financial performance of the contract - in terms of Revenue / Margin and Growth potential on the portfolio of contracts
6
Experience For Services Account Manager Expert Resume
- Establishes yearly budgets and controls expenses to achieve financial goals
- Leads business negotiations for contracts or portions of contracts for a country or region
- Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer
- Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management). In this capacity, responsible for
- Provides quotes for service maintenance agreements, service repairs, replacements, upgrades, IAQ, and energy solutions including quotes for time and material as well as fixed price services
7
Experience For Regional International Services Account Manager Resume
- Consistently ascertains customer needs and current market opportunities. Assembles and coordinates acquisition team within the office as needed for customers and projects
- Converts leads into opportunities by following the appropriate sales process, identifying the required sales team members, making assignments, and communicating the next steps in the process
- Manages medium to large enterprise sized accounts within the Managed Services customer base
- Work with Partners to maximize the return on investment from their Service plan or Advanced Support for Partners (ASfP)
- Assist partners by proactively enhance their technical capability, to increase capacity by creating a technically enabled, best in class Business, and successful deployments
- Work with your partners to help remove sales blockers or support them in implementations and migrations
- Assembles and coordinates acquisition team as needed for customers and projects
8
Experience For Energy Services Account Manager Resume
- Develops multiple relationships with buying influences in the customer’s organization, including facility manager, project managers, project engineers, C-Level buying and decision makers, and purchasing
- Service Account Management ensuring quality of service and performance
- Team Management of a team of Customer Support Engineers including recruitment of engineers, set clear objectives and ensure clear expectation of team performance
- Significant experience of managing customer and 3rd party relationships
- Extensive operational management experience in a technical service delivery environment to stringent SLAs and ITIL standards on large, complex multi £million contracts
- Proactive approach with the energy and vision to drive the delivery team, the schools and the Local Authority to continually improve the service delivery
- Extremely presentable to Customers – able to articulate complex scenarios clearly and with authority
- Provides quotes for service repairs, change outs, IAQ, and energy solutions
- Links our Intelligent Services offerings with our Customer for Life strategy
9
Experience For Services Account Manager Fmcg Resume
- Track record of success in technical sales
- Lead customer relationship from a service perspective through a structured communication approach
- Lead creation of service account plans in collaboration with a Key Account Team. Lead implementation and follow-up in alignment with customer and KAM-team
- Lead creation of quality plans and participate in implementation and follow-up of targets per Key Account in line with customer and KAM-team
- Lead growth of profitable service contracts
10
Experience For Field Services Account Manager Resume
- Participate in follow-up value delivered, customer satisfaction and profitability on service business
- Work cross functionally to secure Business Growth and customer satisfaction
- Plan the sales process in own industrial area
- Deal with Line-Of-Business, Executive Level
- Sell the complete portfolio
List of Typical Skills For a Services Account Manager Resume
1
Skills For Construction Services Account Manager Resume
- Industry domain expertise and experience in at least one of the following areas: Enterprise, Education/Academia, Airports, Hospitals, Manufacturing
- Strong knowledge of business processes (Sales, Marketing, Consulting Services, Support), business applications and Enterprise Content Management
- Effective communication regarding our capabilities in small, medium and large (public) venues
- Proven history of working in a pro-active and entrepreneurial manner; and
- Experience in managing complex service solutions within a multi-vendor environment
- Strong understanding of service market place and areas such as Maintenance and Support, Cloudband, Managed Services and IoT
- Experience in sales activities including generation and management of opportunities and bids, deal closure and client relationship management
2
Skills For Managed Services Account Manager Resume
- College graduate in business/administration/engineering or equivalent work experience
- Outside technology sales experience, preferably selling advanced technology solutions such as Cisco, IBM, EMC, Microsoft, HP, etc
- Validates the preliminary offering with customer
- Proven track record in a competitive sales environment
- Significant demonstrable services sales experience
3
Skills For Drilling Services Account Manager Resume
- Build and develop excellent relationships
- Ablility to prioritize and deal with high workloads
- Some relevant Client Mgmt & 3-5 years industry experience
- Experience in Account Management and Business Development required
- Upply Chain experience
- Strong work ethic and team spirit
- Energy Services knowledge and hands-on experience
- Work with Industry leads in order to evaluate marketing messages. Validate with sector SAM’s
4
Skills For Senior Professional Services Account Manager Resume
- Ensure effective use of collateral and document quality, timescales
- Provide excellent service to ensure client satisfaction
- Demonstrated ability to overcome obstacles, achieve sales goals, and articulate ideas clearly and concisely in a variety of settings
- Gathers and validates preliminary information and performs facility walkthroughs, construction plan review or other requirements
- Proven influencer and negotiator
- Creative and good problem solver
- A good technical knowledge of the IT industry
- Writing and presenting documentation to clients including SLAs and contractual change notifications
- Training and educating Account Executives on the Services Solutions portfolio
5
Skills For Intelligent Services Account Manager Resume
- Understanding of SAP Smart Cities / IoT / Analytics framework(s)
- Works with accounts to fulfill Trane’s vision – People using knowledge to turn building systems into business advantages, together
- Manage territory, including account planning, vendor relationships, and opportunity management
- Business Development and Growth including contributing to proposition development within customer accounts and more widely within RM
- Lead opportunity management, cross selling and up selling and fact-based value proposal, negotiate and close deals
6
Skills For Services Account Manager Expert Resume
- The ability to conceptualize and explain the “art of the possible” with respect to SAP technology, thought leadership, co-innovation, and consulting
- Leverages personal credibility and networking abilities, able to motivate, persuade and cross-sell
- The flexibility to meet the changing environments of both the market place and of Optus
- A track record of working at all levels of senior management
- IT literate including Microsoft Office suite
- Direct selling expertise, ‘hunter’ mentality
- Demonstrable capability for managing a portfolio of Annuity Services
- Scale partner engagement with 1:few approach to drive readiness across sales, marketing, Cloud value prop and business model transformation
7
Skills For Regional International Services Account Manager Resume
- An understanding of Microsoft Cloud products
- Worked as an Account Manager, Partner Development Manager (including Partner Sales Executive)
- Links our Intelligent Services offerings with our Customer for Life strategy. Identifies potential opportunities with existing and new customers
- Links our Intelligent Services offerings with our long-term growth strategy. Identifies potential opportunities with existing and new customers
- Evaluate new SAP solution offerings on an ongoing basis and recommend as appropriate to create additional levels of value in new/ major opportunities
- Drive and manage bids to assess and alleviate risk, set profitable pricing and favourable commercial terms
- Ensure that all activities in the selling cycle are relevant, professional and contribute to the success of the sale
8
Skills For Energy Services Account Manager Resume
- Assertive yet professional demeanor, persistent and willing to lead the way
- Achieve sales objectives primarily through sales to new customers and also through sales of additional services to existing customers
- Program Manage customers from Lead Generation through sales to onboarding of the service
- Focus on providing end-to-end management and support through pre-sales to post sales for Key services solutions accounts
- Work closely with Account Executives to acquire, retain, and drive business within new and existing accounts
- Prepare/present and run internal and external service reviews, also driving proactive recommendations with regard to service and operational improvements
- Weekly financial reporting on given accounts – risks and opportunities
- Ensure contracts are invoiced on time with the ensuing financial implications
9
Skills For Services Account Manager Fmcg Resume
- Accountable for customer satisfaction with respect to annuity or outsourcing services
- Delivers proactive guidance regarding potential deployment blockers new products or outages and resolves
- Partners most critical cases speedily by securing relevant Microsoft support resources
- Financial Management of the P&L for your contracts and identify and develop opportunities for improving financial performance
- Delegate responsibilities and actions to staff throughout the business including more senior staff
- Provides quotes for service contracts, repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price services
- Determines proposal price and selling strategy; Presents the proposal and negotiates price, terms, and conditions with customer
- Lead understanding of customer needs through proactive and continuous customer diagnosis and analysis
10
Skills For Field Services Account Manager Resume
- Participate in the resolution of technical issues by being responsible for communications with the customer
- An international work environment that is characterized by flexibility, an informal atmosphere, and a fast pace
- Highly professional and motivated colleagues who value and support your contributions
- A dynamic workplace with unparalleled opportunities for personal and professional growth
- Candidates can be located anywhere in the West Region of the US
- Candidates can be located anywhere in the East Region
- Knowledge of Public Sector strategic innovation wants and needs, and specifically the knowledge of doing business with the State of California, and the specific requirements associated with that customer set
List of Typical Responsibilities For a Services Account Manager Resume
1
Responsibilities For Construction Services Account Manager Resume
- Assist with proposal preparation within SAP business parameters and with winning business
- Develop demand for Smart Cities / IoT / Data Analytics engagements
- Credibly represent SAP ‘s Thought Leadership and Services offerings to Public Sector leaders, and in public interest groups and speaking engagements representing SAP Consulting
- Mentor Virtual Account Team members
- Facilitate the transition of the customer relationship(s) to the Digital Services Delivery team
- Business, technical & commercial awareness
- Quality & risk management
2
Responsibilities For Managed Services Account Manager Resume
- Individual can be based anywhere in the East region
- Demonstrable capability for business P&L management, financial concepts and contract law
- Build & execute partner portfolio based strategy to grow multi-service cloud capability
- Engage across partner portfolio to address sales blockers and accelerate growth
- Possesses operational command of the business Ability to manage in a matrix environment
3
Responsibilities For Drilling Services Account Manager Resume
- Knowledge of corporate policies, markets and processes, financial management and program management
- Willingness to travel/drive extensively
- Highly seasoned sales professional with extensive market and product knowledge, in particular Cloud, Cyber Security, and Unified Communications
- ITIL Certification would be useful
- Great attitude, passion and drive to be successful
- High-energy and competitive nature that seeks results and personal accountability for sales
4
Responsibilities For Senior Professional Services Account Manager Resume
- Previous participation and leadership in groups aligned with Public Sector innovation
- Industry Business knowledge
- Sales quota achievement
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