Service Account Manager Resume Sample
Athena Quitzon
4431 Abbott Mount,
San Francisco,
CA
+1 (555) 803 4944
Work Experience
Service Account Manager
06/2015
-
PRESENT
Houston, TX
- .Educational Background and/or Accreditations
- Strategic account support plan to document enterprise specific information and support processes and leverage best practices to improve the customer’s IT infrastructure
- Effectively manage cash flow, costs billings and receivables
- Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations
- Ensure that the existing customer base is satisfied and renewal rates are attained
- Perform, implement, and monitor corrective actions to employee or customer complaints
- Review of related SOP’s annually, and recommend improvements
- Sells services solutions to key client contacts within the top tier accounts as well as to the customer/partner community
- Has a high level of expertise in services solutions and operational services
Senior Service Account Manager
03/2009
-
01/2015
Detroit, MI
- Owns the responsibility for full sales cycle management driving the growth of services
- Focuses on identifying and providing service solutions and business consultation
- Shares an opportunity management funnel for services with an account manager who has an expertise on the product
- Teams with the account manager to propose company products and services to meet customer as business needs. Includes field based selling experience and has mastered value selling within executive level positions
- Provides solutions to a diverse range of complex issues
- Reporting Relationship: Regional Services Sales Leader
- Competitive annual salary (CBPP Competency Based Pay Program)
Service Account Manager TMC
02/2006
-
09/2008
Los Angeles, CA
- Opportunities for growth, development and internal promotion
- K, tuition reimbursement, and generous paid time off
- Company paid certifications, licenses and training
- Oversee development of new business and servicing of existing accounts
- Analyze sales reporting and create strategies to drive sales
- Establish and maintain professional business relationship/presence with customers, vendors and trade partners in accordance with company standards
- Present complex topics in an engaging manner to business professionals at all levels of an organization
Education
Grand Valley State University
2001 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Strong developed organizational and influence skills with demonstrated ability to manage deals leveraging the matrix of functional support of Vestas
- Excellent Sales skills preferably in a technical sales environment with about 5-7 years’ experience
- Strong organization, planning, interpersonal and multi-tasking skills
- Excellent customer service/ relationship building skills
- Experience with communications skills such as Written, Verbal, presenting to all levels of the business
- Strong Written / Verbal Communication skills
- Strong organization / time management skills
How to write Service Account Manager Resume
Service Account Manager role is responsible for customer, presentation, software, technical, negotiation, english, travel, training, analysis, purchasing.
To write great resume for service account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Account Manager Resume
The section contact information is important in your service account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Account Manager Resume
The section work experience is an essential part of your service account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Account Manager resume experience can include:
- Crisis management skills. Assessment skills. Communication skills both written and verbal EMC Proven Professional Certification desired
- Effective communication skills including Italian language skills & fluency in written and spoken English
- Previous appointment setting skills or administrative skills with attention to detail
- Excellent Sales skills preferably in a technical sales environment with about 3-5 years’ experience
- Proven experience in consultative selling with experience in collaborating across both client and own organization to drive a One-Honeywell approach
- Excellent verbal and written communication skills essential as role is customer facing
Education on a Service Account Manager Resume
Make sure to make education a priority on your service account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Account Manager Resume
When listing skills on your service account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service account manager skills:
- Strong technical skills to effectively identify and troubleshoot issues, both hardware and software
- Excellent organizational, negotiation/closing and presentation skills
- Good time management skills and ability to be flexible
- Fluency in the English language and excellent written, and verbal, and presentation skills
- Demonstrated experience in building and managing positive customer relationships
- Effectively providing a coordinated Philips front to the customer
List of Typical Experience For a Service Account Manager Resume
1
Experience For Senior Service Account Manager Resume
- Strong presentation skills and ability to travel within Maryland to conduct meetings
- Excellent Sales skills preferably in a technical sales environment
- Proven advanced skills with Microsoft Office (Word, Excel) and industry specific software.
- Act as an escalation point for analysts in the team, and work effectively with cross functional teams to help resolve escalated situations
- Analytical & Integrative thinking skills
- Experience with Microsoft Excel (creating worksheets, compiling data, formulas, pivot tables) and PowerPoint (creating presentations)
- Good understanding of selling service
2
Experience For Service Account Manager Associate Resume
- Experience managing client facing communication and updates
- Experience selling directly within the building industry and relevant technical environment
- Provide focus on strong category management and respond in a timely manner to all opportunities to present new and existing product lines to customers
- Extremely well-organized and experience leading large-scale projects
- Request Processing: Receives, prioritizes, monitors and delivers customer requests based on the service level agreement and customers’ needs
- Strong knowledge of hardware service and support processes
- Valid driver’s license and the ability to travel independently up to 50% of the time
3
Experience For Service Account Manager TMC Resume
- Evaluation of operational statistics and client MI, to identify root cause and recommended effective service improvement plan
- Strong knowledge of the telecoms industry fixed voice, mobile, data, and PBX
- Good knowledge of English, written & verbally
- Articulate Nokia value proposition to customer in a clear and effective manner
- Demonstrated ability to solve problems independently
4
Experience For In Service Account Manager Resume
- Relative industry experience is beneficial but not mandatory
- Experience of business development is essential
- Strong attention to detail, and ability to manage multiple, competing deadlines
- Strong work ethic – self starter- motivated
- Customer Service Experience (High Profile customer)
- Significant exposure to oil refinery or petrochemicals processing and UOP process technology (5-10 years of experience)
- Close collaboration with the Microsoft Field & Premier to demonstrate “One Microsoft” approach to win new partners adopting the ASfP support plan
- Proven Sales Record and/or automatic door knowledge
- Developing and maintaining personal/business relationships
5
Experience For Tricare Service Account Manager Resume
- Understanding customers’ and partners’ procurement process
- Managing operational reporting as needed
- During customer sales calls, determine adequacy of present level of service and recommend adjustments
- Identifying the need for and providing specific and remedial training to processors or CFR’s
- Billing and Invoice Processing: Attention to detail. On a monthly basis, the Sr. SAM reviews, approves and delivers clear and accurate invoicing
6
Experience For Service Account Manager Dach Resume
- Assisting customer service representatives in responding to and resolving customer questions and concerns
- Identifying the need for and providing specific and remedial training to processors or Customer Service Representatives
- Answering incoming calls from providers, employees, clients& brokers
- Providing diagnostic support and ongoing technical project management within our Revenue Cycle workflow solutions
- Investigating and resolving access and culturally sensitive issues
- Developing community partnerships and representing the health plan on targeted community committees and task forces
- Reviewing all member informing materials for linguistic and cultural appropriateness
- Coordinating Business Social Responsibility and community health promotion initiatives with a focus on improving the health of our communities
- Documenting of all accounts with summarized, but detailed explanation of events that have transpired
7
Experience For Associate Service Account Manager Resume
- Facilitating the provision of enrollee benefits with members or providers who call the member advocate phone line for assistance
- Monitoring formal and informal grievances
- Assisting members with resolution or submission of member grievances
- Assisting members with submission of member appeals
- Recommending internal policy changes in order to improve access to or quality of care
- Conducting field based member service at targeted community locations
- Conducting internal and external education about BadgerCare+ and Medicaid SSI as well as programs and services offered by UnitedHealthcare
- Providing support for quality improvement initiatives
8
Experience For Global Service Account Manager Resume
- Assisting members with recertification of their healthcare benefits
- Working knowledge of Refrigeration systems, service agreements
- Working with ServiceSource as your inside sales team
- Conducting NALA weekly Business Reviews
- Meeting deadlines for specified projects and making sure that expectations are consistently being met
9
Experience For Regional Service Account Manager Resume
- Ensuring client guidelines are in compliance with state/federal regulations
- Reporting of Key Performance Indicators of the Customers’ account and identify any issues of performance and escalate where appropriate
- Leading the client's service delivery initiatives internally, i.e., incremental and new portfolios and services within the existing SLA
- Assist in onboarding, training and mentoring to new and existing employees
- Understand and use reports and statistics for a day to day steering, work planning and continuous improvement
- Meet or exceed sales objectives of assigned territory by promoting & selling Honeywell’s solutions
- To be the key driver and accept ownership for bringing opportunities to closure and meeting assigned revenue objectives
- Basic understanding of claims processing
- Increase sales rep “selling time” by owning support activities (as defined by local support plan)
10
Experience For Field Service Account Manager Resume
- Own and manage end-to-end support activities (billing and customer care inquiries, technical troubleshooting, etc.)
- Definition of service cost models & unit pricing modelling
- Deep understanding of supply chain fundamentals and forward/reverse logistics
- Ensure department’s timely completion of required training
- Uncover potential customers’ key buying influences
- Generate necessary reporting, daily/monthly/quarterly/annually and as requested by client
- Anticipate customer needs and proactively identify solutions, be accountable for improving business operations
- Ensure ongoing communication and alignment with relevant entities within the CAC, Head-Quarter, MPC’s and – if needed – other business partners
- Work on processes and procedures in order to improve them and to use statistics, figures and work planning
List of Typical Skills For a Service Account Manager Resume
1
Skills For Senior Service Account Manager Resume
- Possess the soft skills required for relationship management and excellent customer service
- Advanced IT knowledge and skills in application software MS Office, CRM-systems, Data warehouse Reporting, Cognos, Workforce Management Tools
- Efficient/accurate keyboard/typing skills
- Experience in UHC operations with demonstrated expertise of IRIS, RXHD and iSet application and understanding of myuhc
- Effectively communicate financial status to the Service Operations Manager and/or Service Manager
- Effectively manage a number of simultaneous tasks with virtual teams
- Academic level of working and thinking (graduate or proven by working experience)
2
Skills For Service Account Manager Associate Resume
- Project Management skills (Houston methodology)
- Analytical skills to identify root cause using service data
- Experience and knowledge of the Military Health System OR 1+ year of Civilian Healthcare experience
- Experience and knowledge of the Military Health System OR 1+ year of Civilian Healthcare Experience
- Experience and knowledge of the Military Health System OR 1+ years of Civilian Healthcare Experience
3
Skills For Service Account Manager TMC Resume
- Experience with healthcare medical billing/claims experience
- Takes ownership and responsibility for developing own knowledge and skills
- Previous appointment setting experience or administrative experience with attention to detail
- Building and maintaining a strong, transparent and empathetic relationship with the customer
- Understanding and experience with Microsoft Office; Word, Excel, and Outlook
- Experience using Microsoft Excel (creating and updating spreadsheets) and Microsoft Word (creating, updating, and formatting documents)
- MS Word beginner experience (creating, saving, formatting documents)
- Experience navigating in Microsoft Excel - Inputting data, sorting, and V - LOOKUPs
- Experience in analysing and interpreting raw data with the intention of improving on deliveries
4
Skills For In Service Account Manager Resume
- Experience working with data - pulling and analyzing information to understand root cause / trends / opportunities
- Beginner Microsoft Word experience - creating, saving, formatting documents
- Experience creating basic formulas, creating and managing pivot tables in Microsoft Excel
- Proven track record of meeting and exceeding customer expectations
- Experience developing and delivering customer presentations
- Good command of customer business cases and value-based argumentation involving Services Pricing and Services Delivery
5
Skills For Tricare Service Account Manager Resume
- Experience in Microsoft Word - Editing and creating documents
- Customer service experience utilizing the CPS claim processing system
- Fluent US English language both verbal and in writing (especially strong in writing)
- Proven track record of delivering continuous improvement of processes and procedures
- Strong analytic thinking & strategic approach
- Work experience in Social Work or working with under - served populations
6
Skills For Service Account Manager Dach Resume
- Experience with CPS claims processing
- Experience utilizing CPS within UMR
- Strong sense of business and understanding O&M
- Previous experience in selling to Healthcare industry, whether direct hospitals or business groups linked to healthcare facilities and business
- Experience with healthcare medical billing / claims
- Experience with UCPS and / or COMPAS processing systems
7
Skills For Associate Service Account Manager Resume
- Experience working with under-served populations
- Experience delivering oral & written presentations
- Combined experience in the following
- 6+ months of CPS experience (UMR Claims Processing System)
- Possesses strong product/technology/industry knowledge (NAS, EMC Storage)
- Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses
8
Skills For Global Service Account Manager Resume
- Strong ability to establish, develop and manage internal and external relationships
- Bank and/or Financial Transaction experience
- Proven ability of service account management to successful win-win outcomes
- Contact center experience with major brands
- Relevant management experience on a comparable level, in the contact center industry
- Demonstrable experience in selling complex and long lead time solution sales
9
Skills For Regional Service Account Manager Resume
- Customer service experience solving complex customer issues
- 6+ months of experience working in a Sales environment
- Experience with Medical, Vision and Dental health insurance benefits and claims
- Experience in a corporate or business to business customer service environment
- Experience in Texas Medicaid
- Good team player and easy to work with
- Intermediate MS Excel, Word, and Outlook/email experience to open, create manipulate save and send documents
- Healthcare and non-clinical case management experience
- Healthcare insurance experience
10
Skills For Field Service Account Manager Resume
- Experience with UNET, CAMS, ISET
- Work experience in social work or working with underserved populations
- Intermediate Microsoft Excel, Word, and Outlook (email experience)
- Experience in Claims Payment, Claims Adjustments, and / or Enrollment
- Account management experience
- Business project management experience
- Experience with UNET claims
List of Typical Responsibilities For a Service Account Manager Resume
1
Responsibilities For Senior Service Account Manager Resume
- Promptness, reliability and accuracy in work, especially when dealing with deposit transactions, can directly affect the customer’s image of and confidence in Optum Bank
- Interface with client’s designated Program Administrator to provide service solutions which meet customer needs in all core IM & support competencies: implementation, billing, and expense management, customer education on service and equipment, collections, technical troubleshooting, etc
- In a Customer Service environment (proven customer service skills and experience)
- Presentation skills- meetings / training
- Experience working on special projects or project management experience
- Financial analysis skills for doing ROI, NPV, etc
2
Responsibilities For Service Account Manager Associate Resume
- Exceptional customer communication/handling skills
- Experience managing complex claim issues, including working with providers, provider relations, members and clinical on behalf of the member
- Experience with Microsoft Word (creating documents / templates / lists) and Microsoft Excel (data entry, sorting / filtering)
- Proven unit troubleshooting and commissioning exposure
- Some customer facing and relationship building experience
- Experience creating and editing documents in MS word and Excel
- Demonstrable experience of driving an online / self-serve first approach
3
Responsibilities For Service Account Manager TMC Resume
- Build a strong working partnership with the CSM and SAE to ensure customer satisfaction and retention
- Good understanding of the Robotics market in Ontario and Quebec
- Experience working independently and as part of a team
- Client Facing experience (F2F, site visits etc)
- Experience working with under - served populations
- Possesses a clear understanding of the group's goals, priorities, and work purpose
- Work in a complex fast-paced environment, flexible and adaptable to changing situations, and a strong commitment to teamwork
4
Responsibilities For In Service Account Manager Resume
- Experience with coordinating projects
- Experience in handling escalated client concerns
- Experience in troubleshooting and triage technical requests
- Experience with managing a client base or client centric support
- Healthcare or hospital setting experience
- Management experience working with channel partners
5
Responsibilities For Tricare Service Account Manager Resume
- Experience handling customer escalations and complaints
- Prioritize, follow through, and meet timelines
- Sales experience in a related field
- FSA / HSA experience
- Healthcare and / or claims experience
- Experience in Microsoft Word with the ability to create, edit, save and send documentations
- Experience in Microsoft Excel with the ability to conduct data entry, use sort / filter functions, and create / edit spreadsheets
6
Responsibilities For Service Account Manager Dach Resume
- Experience in Microsoft Outlook with the ability to send and receive emails
- Experience with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Experience with face to face customer relationship management
- Develop and sustain good customer relationships
- Good knowledge of the Life Sciences and Analytical market
7
Responsibilities For Associate Service Account Manager Resume
- Sales experience even in other businesses
- Experience with Microsoft Excel (ability to create and edit spreadsheets and reports)
- Analysing data and providing insightful reporting to stakeholders, to extract opportunities and find better ways of working
- Owning and focusing on exceeding the service delivery KPI’s and objectives Gilbarco have contracted with the customer
- Influencing internal + external stakeholders to collaborate in overcoming issues for a mutually beneficial outcome
- Working Hours 7a-6p M-F
- Working knowledge of the Software renewal business
- Understanding of field service management systems
- Understanding of margin and company profitability
8
Responsibilities For Global Service Account Manager Resume
- Assist in on - boarding, training and mentoring to new and existing employees
- Assist in on-boarding, training and mentoring to new and existing employees
- Intermediate proficiency with MS Excel, Word, and Outlook (creating, saving, formatting, editing documents)
- Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities
- Handle escalations from contracts teams in regards to existing contracts such as pricing queries, requests for meetings and so forth
- Work with distributors to monitor and negotiate service related pricing. Reduce their inclusive pricing for Maintenance Sub-Contract Agreements (MSA)
- PRS/Data Mining Leadership – Collaborate on outstanding issues, trends and requests as needed
- Comfortable working with and presenting financial data
9
Responsibilities For Regional Service Account Manager Resume
- PRS / Data Mining Leadership – Collaborate on outstanding issues, trends and requests as needed
- Obtain cross functional alignment (Operations, TBD, Engineering, Technical Marketing, Legal, etc.) to align and move forward on specific customer requests
- Provide commercial reporting to Global functions and interact with other service regions during regular global commercial service sales reviews
- PRS / Data Mining Leadership - Collaborate on outstanding issues, trends and requests as needed
- Proficiency with Microsoft Word (creating and editing documents), Microsoft Excel (basic formulas) and Microsoft Outlook (mail, tasks, and calendar)
10
Responsibilities For Field Service Account Manager Resume
- Contribute to long-term business development plans and positioning of technology strategy, portfolios and solutions to match with customer needs
- Process and adjust claims within the CPS system, including ability to resolve complex claim issues or problems
- Serve as the onsite liaison to a complex customer providing first level response and resolution of issues for both members and customer
- Log and track all incoming issues as well as resolution
- Understand client intent of benefits, document and forward to business partners for programming
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