Senior Quality Manager Resume Sample
Therese Gutmann
63284 Haylee Pines,
Dallas,
TX
+1 (555) 429 0978
Work Experience
Senior Quality Manager
11/2015
-
PRESENT
Dallas, TX
- What is this equation used to calculate Cpk LSL = (x – LSL) / 3s ?
- What is the final phase of the APQP development process?
- What is the primary difference between Cpk and Ppk?
- Typically requires 8 years’ experience in PCBA manufacturing, assembly and integration process, and at least 4 years works as Quality Manager
- Inspect subordinates’ work for compliance with the contract plans and specifications, point out deficiencies and explain and take any corrective action needed
- Have a thorough knowledge of the District’s Quality Management System, Work Instructions and Procedures
- Be familiar with District’s ASME Quality Control Manual; be capable of managing the ASME Quality Control Inspector’s work on the assigned project including Pre and Post Weld Heat Treat (PWHT) activities
Senior Quality Manager / Quality Manager
08/2012
-
10/2015
Philadelphia, PA
- Provide input on continuous improvement of District’s quality program
- Occasionally lift and carry heavy items weighing 80 pounds or more
- Supporting innovation projects with internal customers, such as SSD, R&D, Marketing, Sales, Operations and Supply Chain
- Represent the Customer/Consumer's voice with the help of manager in direct decisions and in coaching of other functions to fully achieve a project's Quality targets, while achieving Cost and Delay targets
- Participate in validation of Project phase transitions using updates on risk assessment/risk management
- Providing alerts to Project Steering Team and Supervisor in the event of project breakdowns
- Estimates resources needed to achieve testing goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages transition of on/off-boarding; and monitors/manages vendor performance as it relates to supporting testing.
Customer Service Senior Quality Manager
06/2006
-
05/2012
Phoenix, AZ
- Experience in a quality function within a manufacturing environment with progressing levels of responsibility
- Role model leadership and commitment to our safety first culture, ensuring that all Quality related activities are carried out safely and in line with company procedures
- As the key focal point for all external quality concerns for the site, a calm and considered approach is essential when handling a crisis
- Able lead cross functional teams and communicate appropriately to all levels in the business
- To ensure that the Quality function at all levels operates in an aligned fashion using a standardised toolset of processes and methodologies. E.g. control plans, quality specifications, part submission warrants
- Manage quality issues within the Glemsford supply chain. Deploy Philips Excellence Process Framework standards for Supply Quality and supporting tools such as Track Wise
- To develop, localise and train problem solving tools including PRIDE, 8D solving to team members at all levels
- To ensure that the site complies with all external standards and requirements (ISO, FDA etc). Support the company in both internal and external audits
- To achieve 100% budget adherence and manage cost controls within the Quality department
Education
Missouri University of Science and Technology
2002 - 2006
Engineer's Degree in Engineering
Professional Skills
- Excellent communication skills and strong management skills
- Strong process skills and process documentation skills
- Strong interpersonal skills including communications, facilitation, consulting, coaching, and influencing
- Result driven, good organizational, planning and prioritizing skills
- Strong problem solving skills (Green Belt, Black Belt, Shainin) as well a good understanding regulatory requirements (ECE) is highly welcome
- Strong project management skills for facilitating simultaneous complex projects and activities
- Demonstrated management reporting skills
How to write Senior Quality Manager Resume
Senior Quality Manager role is responsible for leadership, planning, english, compliance, manufacturing, reporting, training, regulatory, microsoft, analytical.
To write great resume for senior quality manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Quality Manager Resume
The section contact information is important in your senior quality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Quality Manager Resume
The section work experience is an essential part of your senior quality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior quality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior quality manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Quality Manager resume experience can include:
- Excellent English language skills in speaking and writing; skilful in MS Office
- Fluent in Chinese Mandarin and English; excellent written and verbal communication skills
- Strong management and proven employee development experience
- Monitoring and driving CIP, effective and efficiency of quality system and method skills to zero failure culture of the entire organization
- Problem Solving Skills including root cause analysis experience
- Validating the effectiveness of the QM system via implementing and supporting audits (internal/external) and initiate appropriate corrective measures
Education on a Senior Quality Manager Resume
Make sure to make education a priority on your senior quality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior quality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Quality Manager Resume
When listing skills on your senior quality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior quality manager skills:
- Experience with validation, current Good Manufacturing Practices (cGMP) or Good Laboratory Practices (GLP) in an FDA regulated environment is required
- Good project management & strong planning skills to deliver several activities/projects simultaneously
- Strong business, technical and computer skills
- Strong project management skills, multi-tasking and influencing others
- Excellent written and verbal communication and presentation skills across a broad variety of departments and external stakeholders globally
- Excellent communications skills in both Chinese and English
List of Typical Experience For a Senior Quality Manager Resume
1
Experience For Senior Quality Manager / Quality Manager Resume
- Experience in Consumer goods manufacturing or in retailer buying office
- Effectively communicate across the organization to ensure the Partner Quality Organization is meeting the goals and objectives of partners and Licensees
- Communicate effectively, schedule, plan, and facilitate cross-functional meetings with employees and management at all levels
- Responsible for building and maintaining strong working relationships with Partners and Licensee
- Expert knowledge and experience implementing the following
- Builds a strong interactive working and strategic relationship with appropriate corporate quality and regulatory management groups
2
Experience For Senior Quality Manager / Engineering Resume
- Production of quality metrics, establish and maintain effective reporting systems
- Co-ordinate corrective action reports (CARs) ensuring effective and timely closure and appropriate visibility
- Expert working knowledge and experience with ISO 9001
- To work with the Senior Quality Engineers to identify and prioritise Fall Off Rate reduction opportunities
- Provide leadership and develop and implement methods to improve teams’ effectiveness and performance versus established quantitative measures
- Drive operational efficiencies through strong continuous improvement initiatives in current and future business opportunities
3
Experience For Customer Service Senior Quality Manager Resume
- Experience in 134845, 21CFR820, and GxP requirements desired
- Influencing across geographies, global functions and categories to ensure adherence to business processes for Consumer Inspired Quality
- Tracking and improvement of CPPM, CoPQ, SPPM
- Understanding of the pharmaceutical and biopharmaceutical industry and required compliance regulations for our products and processes
- Leadership in aligning, driving and embedding new ways of ways of working for the Consumer Inspired Quality globally, including
- Execution on initiatives following CQV process (including NPD initiatives) that impact partner products
- Enhances Holdrege management’s understanding and application of broad scope Quality Management principles through education, training, and workshops
- Provides leadership and guidance in integrating Quality Management and continuous improvement into the Holdrege business strategic planning process
- Champions the needs of both internal & external customers by factoring these needs into planning & decisions at all levels
4
Experience For Senior Quality Manager Development Projects Resume
- Provides QM coaching, consulting and facilitation support to all levels at the Holdrege plant
- To deliver business ‘Cost of Non Quality’ reduction through supporting continuous improvement/kaizen activities that focus on Fall Off rate reduction
- Collaborate with R&D, Purchasing, Supply Quality and Site Quality to support new product, new materials, and new supplier qualifications
- Serves as a member of the Executive Steering Committee and Holdrege Leadership Term
- Ensure vendors’ cooperation according to Amazon's Quality and Compliance policies
- Plans, promotes, and organizes training activities related to quality and inspection activities
5
Experience For Senior Quality Manager Training & Compliance Resume
- Quality calibration/support for plant/lab measuring devices (i.e. scales, gauges, etc.)
- Develop department operating budget and monitor cost performance
- Provide support for customer responses, surveys, etc. regarding requirements
- Oversee and govern Document Management system usage; control, approval, training
- Deep understanding of commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology
- Lead EMEIA’s Quality Council, driving cross-functional closure of significant quality issues
6
Experience For Senior Quality Manager for SAP Custom Development Resume
- Product Development responsibilities including design controls, risk management, document control and record management, and supplier management
- To manage escalations of product issues inline within company procedures
- Act as the principal Quality advocate for the relationship with partners’ Quality point of contact
- Collaborate with Multi-Site quality teams to ensure compliance with internal and external requirements, and to continuously improve Keurig capabilities to ensure product quality
- Work with partners and licensees to meet expectations, specifications and reporting requirements
- Host customer and licensor 2nd party audits of the Keurig manufacturing facilities and work with plant quality assurance teams to prepare for, receive and direct the appropriate response to these audits
- Champion the education and training of personnel on partner and licensor quality practices and standards
- Manage customer complaint issue resolution for partners. Ensure customer complaints are shared with sites and robust investigations are conducted and results reported out in a timely manner
- Flawless execution of partner product launches as it relates to quality and commercialization efficiency
7
Experience For Senior Quality Manager Apparel Resume
- Follow all policies, ergonomic standards and safety requirements directed by Keurig and the department
- Directs activities of the Quality Department including but not limited to Operations, Document Control, CAPA, Complaints Investigations, Calibration, Supplier quality, and various other compliance related functions
- Ensures implementation, effectiveness, and integrity of the quality system that is compliant to all applicable standards and regulations to support the products on the market
- Leads all third party Quality System inspections, including FDA, notified bodies and all other regulatory bodies
- Assumes responsibilities of the Management Representative and as such chairs Management Review meetings
8
Experience For Senior Quality Manager Resume
- Ensures quality metrics (e.g. post market, manufacturing and inspection) and key process indicators are identified, measured and action driven. Identifies unacceptable trends and applies suitable corrective action in order to meet strategic objectives
- Facilitates the NCR/CAPA process (e.g. assigns CAPA investigations, reviews CAPA plans, implementations and surveillance results)
- Responsible for Site Quality Control (e.g. Incoming/In Process/Final Inspection, Non-conforming Material, and Calibration Systems) and Quality Management Systems (e.g. CAPA, Internal Audit, Management Review, Complaints, Employee Training, Document Control, Supplier Management, Remedial Action, etc.)
- As appropriate serves as Lead Auditor; manage all internal audits; prepare for registrar audits; address non-compliance issues from both internal and external audits. Responsible for ensuring complete and sustainable implementation of an effective internal audit program
- Overall responsibility for maintaining and updating the IQS procedures and documentation system
- Oversees the testing in accordance with PolyOne Lab Performance Policy and that all product grading is accomplished in a timely and accurate manner
- Develop Quality planning/objectives, metrics and goals; lead efforts related to the company’s quality vision
- Manage site quality budget to ensure that all areas of quality are resourced and are capable to fulfill day to day operations. Responsible for hiring, firing, and employee corrective actions
9
Experience For Senior Quality Manager / Quality Manager Resume
- Utilize statistical data to support the development and manufacturing of new products
- Flexible Benefits (including Healthcare Expense and Wellness accounts, Income Protection - LTD, AD&D, Life Insurance)
- Oversees the manufacturing-related process controls and that all products produced at the facility meet the requirements of the end-user/customer
- Provide support and where necessary lead corporate wide quality systems initiative
- Maternity Top Up Plan
- Whirlpool Additional Designated Holidays (2 extra company paid holidays)
10
Experience For Senior Quality Manager / Engineering Resume
- Retiree benefits, Savings Plans, Defined Contribution Pension Plan
- ISO Management Representative: Establishes, implements and maintains the quality system requirements as required by the ISO Standard and described in the Quality Manual
- Represents the plant and PolyOne in all aspects of professional dealings with customers, the technology community and the commercial group. Resolves and communicates on customer complaints, and handles technical and quality questions from internal and external sources
- Demonstrated leadership skills in quality, project or line management
- Assesses training needs and provides training to lab/production employees
- Manage internal quality auditing process and layered management audits
- Manage Board of Review Process and steward corrective actions between functional groups
- Work experience in complex technically-driven international organization(s) preferably with direct experience of mechatronic or optical system design and integration
- Affinity with managing specifications and test results within one or more of the following technical areas: control, dynamics, actuator systems, signal analysis and testing
List of Typical Skills For a Senior Quality Manager Resume
1
Skills For Senior Quality Manager / Quality Manager Resume
- Proven quality management skills (incl Six Sigma)
- Excellent communication skills at senior stakeholder level
- Good communication and presentation skills, customer-oriented, team player, proactive and efficient
- Experience in the design, engineering, or construction industry; with experience leading a project’s quality system
- Demonstrated experience/success with implementing continuous improvement processes, particularly for improving organizational efficiency
- Demonstrated successful leadership of project management, commercialization, and influencing of multi-functional teams. Capable of managing multiple priorities
- Leadership skills with hands on mentality, coaching approach
2
Skills For Senior Quality Manager / Engineering Resume
- Related work experience in the field of Quality, including 7 years’ experience in a management capacity
- Strong communication ability (verbal and written), with a proven capacity for project management/leadership
- Proven leadership ability, excellent communicator, confidence and self motivator
- Experience in package design with a strong track record in project management
- Strong Quality Management Systems experience
- Exceptional interpersonal skills; develops relationships easily
3
Skills For Customer Service Senior Quality Manager Resume
- Understanding of applicable Wireless industry standards (3GPP, ANSI, SDLS, etc) and demonstrated capability in applying the relevant standards to work
- Training material development and delivery experience, as appropriate, required
- Proven track record of leading change and driving improvement in Customer Quality and Business Performance
- Formal experience in quality system auditing, process reengineering, and process quality control
- Experience managing and hosting of regulatory bodies and agencies is required
- Has worked in a lean manufacturing environment. Solid systems understanding and ability to identify improvements needed
- Experience of API manufacture, primary compounding, primary and secondary packaging
- Experience in root cause analysis and Problem Solving Techniques such as gap analysis, Pareto analysis, fish-bone diagrams, 5-Why and process mapping
- Responsible for monitoring measurement including validations, calibrations, customer feedback and complaints, quality manual, internal audits
4
Skills For Senior Quality Manager Development Projects Resume
- Several years of working experience in either Quality, Application, Engineering, Program Management or similar
- Experience in leading interdisciplinary teams and in communicating verbally and written with upper management
- Working experience in either Quality, Application Engineering, Program Management or similar
- Good English in both reading/writing and verbal communication
- Leadership experience in a large manufacturing environment
5
Skills For Senior Quality Manager Training & Compliance Resume
- Experience with introducing new products, materials, and processes
- Strong background in correction actions/program solving
- More than 10 years working experience in a Quality function in Automotive industry
- Experience in Design/Build required preferably working on highly technical data center projects
- Experience in project management is required, preferably working with multi-site projects or programs
- Lean experience in a complex worldclass manufacturing environment
6
Skills For Senior Quality Manager for SAP Custom Development Resume
- Assess validity of data and provide feedback, coaching and direction to drive data integrity/governance
- Demonstrated ability to work under tight deadlines and handle multiple/detail-oriented tasks
- Supports the Product Damage Reduction steering committee with prioritizing areas to work on
- Technical Knowledge: Strong understanding of quality assurance and continuous improvement practices in a manufacturing environment
- Demonstrated success independently leading cross-functional teams
- Excellent business judgment, and a practical, common sense approach to getting things done
- Experience in risk analysis (HACCP, FMEA,...) is required
- Experience in quality functions with 5+ years in a managerial supervisory position
7
Skills For Senior Quality Manager Apparel Resume
- An experienced people leader and manager with a track record of Quality Assurance
- Strong attention to detail to organize and manage multiple project tasks
- Excellent planning and organisational abilities
- Experience with equipment, facilities and utility system qualifications activities in a cGMP setting
- Experience successfully leading event investigations, Root Cause Analysis (RCA), and CAPA
- Excellent knowledge of cGMPs, working knowledge of safety and environmental regulations and guidelines
- Experience in quality engineering
- Design-build and/or transit experience
- Good oral and written communicator, English & Spanish
8
Skills For Senior Quality Manager Resume
- Able to reflect on outcomes and indicators to measure the effectiveness and success of outcomes to improve future operations
- Follows up, as required to ensure communication is understood and effective
- Drive Quality improvement across the regional businesses on a priority basis
- Experience with Kaizen, Lean Manufacturing and Six Sigma programs
- Experience with ISO 9001 and/or similar quality operating systems
- Maintain and ensure the effective Site training system is in place
- Ensure an effective Supplier Management System (including supplier evaluation and approval, periodical assessment and inspections) is maintained at site
9
Skills For Senior Quality Manager / Quality Manager Resume
- Working experience in the relevant capacity
- Over 10 years quality relevant work experience in sport manufacturing industry, over 3 years at senior quality manager level
- Related experience in a chemical manufacturing environment
- Professional quality experience
- Experience with APQP principles and techniques
- Developed quality acceptance criteria, based on customer requirements, for various products from raw materials through finished goods
- Review and approval Qualification/Validation Protocols and Reports
- Demonstrate standards of leadership –
10
Skills For Senior Quality Manager / Engineering Resume
- Manufacturing responsibilities including master record, training, process controls, labeling, change management, and CAPA
- Using computer based analytical, statistical and modeling tools to identify and improve processes
- Creating and implementing efficient processes around reviews, KPIs and performance vs Consumer Inspired Quality targets
- Training and coaching of employees and internal suppliers
- Working knowledge of cGMPs and ISO
- Implementing comprehensive processes to develop, implement and maintain Consumer Inspired Quality
List of Typical Responsibilities For a Senior Quality Manager Resume
1
Responsibilities For Senior Quality Manager / Quality Manager Resume
- Coordinates business complaints database, providing customer complaint resolution both at the plant and business levels. Works with cross-functional groups as needed to ensure solutions are found that meet both the customer and Cabot’s standards
- Strong knowledge of Quality Assurance techniques and practices; manufacturing process controls; product uniformity and variation; QA/QC problem solving techniques; Statistical Process Control. Knowledge of ISO compliance; Cabot products and applications
- Strong project management and leadership skills. Ability to lead and manage the work of others either directly or via project activities. Ability to motivate others into action
- Communication and influencing skills. Ability to speak clearly and convincingly in order to lead and persuade others. Ability to work collaboratively with others
- Maintain the effectiveness of the ADD Quality System and implementing GSCQA processes effectively and efficiently
2
Responsibilities For Senior Quality Manager / Engineering Resume
- Striving permanently for Extraordinary Customer Experiences guaranteeing customer satisfaction through a strong and very professional Customer interfacing
- Establish COA’s which effectively represent requirements that are specified and measured for the end use application and/or the end-use customer
- Experience in supervising hourly personnel and supporting a multi-shift manufacturing operation
- Practical experience working with product liability including failure analysis, testing, and formal documentation
- At least ten years’ experience developing and implementing construction quality management programs in the OGC or Power industry
- Knowledge and practical implementation experience of lean manufacturing principals in a manufacturing environment
- Ensure adherence to HS&E activity and training for all reports to include a good level of housekeeping with all reports involved
3
Responsibilities For Customer Service Senior Quality Manager Resume
- Demonstrated knowledge and understanding of documentation, processing and production paperwork
- Coach and develop business partners in obtaining product and process quality through a strong partnership
- Drive quick and effective closure of any assigned CIRs, Audit Findings, RCAs/NCAs, and CAPA cases. Responsible for achieving case closure within 90 days
- Lead Master Validation Planning activities
- Experience in manufacturing processes (esp FE/BE assembly and test), development and quality management
- Very good understanding with Power Management application
- Very good understanding of Failure Analysis
- Demonstrated understanding of electrical or mechanical technology
4
Responsibilities For Senior Quality Manager Development Projects Resume
- Demonstrated understanding of contractual quality requirements and flow down
- Demonstrated engineering practices to enhance quality
- Support the design and implementation of procedures and work instructions for process control, process improvements, quality testing and validation
- Provide solid leadership and direction for GSCQA personnel
- Accomplishes tasks through experienced professionals and managers
- Implements effective CAPA process focused on reduction of causes of customer complaints, non-conformances, rejections and scrap
- Strong knowledge of worldwide safety & compliance requirements, product compliance processes and the interplay with global supply chains
5
Responsibilities For Senior Quality Manager Training & Compliance Resume
- Strong knowledge of product quality and product development processes in diverse industries
- A mix of quality and project management experience
- Providing audit and inspection support, and assisting with the collection and reporting of quality metrics
- Establishing and maintaining controls and documentation procedures
- Bring the voice of the customer into the department by providing feedback from customers, factory and integration to the department. Improve the feedback loop
- Taking over management of the quality assurance purchased parts activities at the location and the respective Q-service functions (sampling, laboratory)
- Investigating ways to reduce waste and increase efficiency
- Providing GxP and process expertise to designated operational group(s)
- Understanding about the facts to cause EOS/ESD failure in product and application level
6
Responsibilities For Senior Quality Manager for SAP Custom Development Resume
- Coordinating quality-related actions and activities within the company to prepare the Q-improvement plan (HR514)
- Providing information to the executive management and Q-management about quality related procedures, KPIs & trends as well as quality costs
- Extensive knowledge of the following additional manufacturing processes: zinc die casting, casting, rubber molding, plating, machining, and forging
- Develops relationships with strategic external partners in support of Vertex’s expanding commercial portfolio and manages ongoing relationships
- Follows all Safety Rules and procedures by working safely and ensuring safety of others
- Facilitates kaizen events to eliminate waste Implements cost saving projects utilizing both Lean and 6 Sigma methodologies
- Conduct ongoing monitoring of regulations and Participate in update of Quality Systems Policy statements
7
Responsibilities For Senior Quality Manager Apparel Resume
- Drive the use of processes and embed the D&E Way of Working including industrialization
- Coordinate quality control staffing needs on projects and assign qualified personnel. Work with other districts as needed to share resources
- Ensure that all project Quality Records (including ASME paperwork) is completed and submitted properly
- Responsible for all CCS quality metrics and reporting for monthly and quarterly business reviews
- Oversee and coordinate third party peer design and third party testing agencies
8
Responsibilities For Senior Quality Manager Resume
- Responsible for leading the implementation of parent company regulations, policies and tools (GMPs, HACCP, IMS, …)
- Process authoring, and review and leadership
- Support for and leadership of process re-engineering
- Supervise cross functional and complex Quality Management projects including oversight of team members
- Manage the Quality Management System (QMS) and documentation, including the QMS policies, procedures, and playbook
- Lead department quality in collaboration with other sectors (manufacturing, customer, support, etc)
- Responsible for recruitment, development and training of QC personnel
- Develop and utilise DFMEA/PFMEA and other QC risk analysis techniques in order to minimise potential risk during development/implementation activity
9
Responsibilities For Senior Quality Manager / Quality Manager Resume
- Expert in technical / specialist area, esp. manufacturing (FE/BE) and failure analysis
- Delegates assignments to others for developing solutions to a variety of complex and difficult problems
- Regular interaction with other departments such as engineering, operations and contracts
- Manage a Global workforce focused around Supplier Control and TPM PQA
- Work in partnership with Global Supply Chain leadership and associated CFTs
10
Responsibilities For Senior Quality Manager / Engineering Resume
- Partner with R&D and New Product Teams to aid in the identification of new Suppliers that meet ADD expectations
- Identifies and facilitates continuous improvement efforts to improve CMO batch release metrics as needed
- Analyze batch release metrics and implement process improvements where appropriate
- Collaborates cross-functionally to integrate activities with other groups, departments and project teams as needed
- Assist project teams in setting up the quality department and preparing for project kick-off and pre-job planning meetings. Assist in identifying the proper Inspection and Test Plans (ITP’s), checklists, and other documentation for the project
- Monitor and report district quality incident and welding metrics
- Liaison between authorized inspection agency and jurisdictional authorities. Assist in acquiring authorized inspection services to the projects
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