Senior Quality Assurance Manager Resume Sample
Loyce Steuber
549 Trevion Forest,
Los Angeles,
CA
+1 (555) 793 5691
Work Experience
Senior Quality Assurance Manager
08/2016
-
PRESENT
Phoenix, AZ
- Promotes an associate relation’s environment that is consistent with long term management objectives
- Plans, organizes and allocates the department’s resources to meet department and company goals
- O Develops operational Quality strategy as a business partner to optimize the performance of plant and compliance
- Provide regular status against team’s test plans
- Contribute to process improvement and establishing best practices for testing
- Building and maintaining processes for quality Key Performance Indicators and communicating them effectively across the organization
- Managing the Quality Engineering, shop floor Quality Control and Order Review teams
Senior Quality Assurance Manager, GMP
10/2012
-
02/2016
Houston, TX
- Analyzing various forms of quality data to generate conclusions and recommendations for the operating organization, driving constant improvements in product quality
- Managing incoming material quality management processes
- Interacting with product development and product marketing teams to define quality requirements and specifications for new products and new production methods
- Providing in-depth communication with Customer Service Management Team to clarify customer feedback and concerns, driving specific actions in the manufacturing facility
- Creating and implementing standard procedures and systematic approaches for Quality Management across the facility
- Coordinating actions and procedures with other Vistaprint manufacturing facilities
- Ensures procedures are developed and implemented to provide proper control of product flow
Education
Southwestern University
2007 - 2012
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication skills (oral and written) including statistics and technical writing
- Innovative approach with excellent problem solving skills
- Familiarity/experience in automated testing tools/practices preferably with proven experience
- Familiarity/experience in performance testing tools/practices preferably with proven experience
- Established track record in demonstrating strong leadership and managerial skills within a team-based, collaborative matrixed organization
- Strong communication skills with all the key stakeholders to ensure QA vision is understood and implemented correctly
- Strong leader with experience in implementing and shaping the company's QA processes and strategies
How to write Senior Quality Assurance Manager Resume
Senior Quality Assurance Manager role is responsible for auditing, computer, procurement, retail, training, integration, database, mac, security, wireless.
To write great resume for senior quality assurance manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Quality Assurance Manager Resume
The section contact information is important in your senior quality assurance manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Quality Assurance Manager Resume
The section work experience is an essential part of your senior quality assurance manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior quality assurance manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior quality assurance manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Quality Assurance Manager resume experience can include:
- Compliance - ensures compliance to applicable state, federal, and international regulations which relate to product storage and distribution of medical products and kits (medical device, human tissue, drugs, etc.)
- Perform effectively and efficiently in a fast-paced environment
- Experience developing, updating, and maintaining testing standards and procedures
- Experience in designing and executing test strategies for web-based applications
- Experience leading technical personnel or being in a lead role
- Previous work experience in the quality assurance field (e.g. Agronomy, Packing operations, Fresh-cut processing, Quality Control)
Education on a Senior Quality Assurance Manager Resume
Make sure to make education a priority on your senior quality assurance manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior quality assurance manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Quality Assurance Manager Resume
When listing skills on your senior quality assurance manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior quality assurance manager skills:
- Prior experience working in the analytical/QC laboratory developing analytical methods supporting lot release of biologics is highly desirable
- Proven experience of influencing senior stakeholders, including briefing and presentations
- Strong Experience with testing Wireless (WiFi) products
- Prior experience managing in a labor management environment
- Moderate computer skills including data based programs such as excel and access
- Solid Experience in QA testing
List of Typical Experience For a Senior Quality Assurance Manager Resume
1
Experience For Senior Quality Assurance Manager, GMP Resume
- Enhance site QC staff’s knowledge of current Good Manufacturing Practice (cGMP); current regulatory requirements and general validation principles,
- Experience in hands-on QA development (SQA primary, some experience with board QA and QC highly desired)
- Excellent knowledge of HACCP and the proven ability to write HACCP plans
- Lean/Six Sigma experience with a proven track record of business performance improvement
- Experience leading and supervising a team of QA professionals
- Experience delivering Enterprise Level testing on application software projects
2
Experience For Senior Quality Assurance Manager, Director Resume
- Experience of delivering testing on hosted solutions
- Solid understanding and working knowledge of software development life cycle and project management life cycle
- Industry experience, including at least 3+ years of hands-on testing or test automation and 3+ years as a quality assurance manager
- Experience with writing and maintaining HACCPs, SOPs, SSOPs, and GMPs
- Balance priorities and take initiative in solving and overcoming problems
- Experience working with dispersed teams
- Experience managing directly in a product QA (software and/or board) function
3
Experience For Senior Quality Assurance Manager Resume
- Significant experience of leading QA/test teams
- Audits process effectiveness in all manufacturing processes
- Commercial knowledge/business acumen; experience working closely with Commercial teams
- Experience with software tools including Selenium/Appium with Application development and test automation
- Electromechanical equipment manufacturing experience
- Experience using personal computer applications and business software required
- Experience and knowledge of lean manufacturing, six sigma and cost of quality tools and techniques
4
Experience For Senior Quality Assurance Manager, GMP Resume
- Knowledge and experience with statistical process control, defects-per-million, and other process monitoring methods and techniques
- Experience with medical device distribution
- Contributes to development of department mission, annual priorities and operating budget
- Managing multiple managers and/or teams, preferably with experience in quality assurance
- Build strong working relationship with Product Management and Development counterparts
- Use previous experience as a hands-on manager to build a high performing team
- Manage the release and rejection of raw materials and finished goods and make all final decisions
5
Experience For Senior Quality Assurance Manager, Director Resume
- Ensure appropriate resources are in place to execute an efficient and effective quality and food safety program
- Quality assurance experience required in food/beverage, pharmaceutical and/or dietary supplements
- Experience with programming language(s) including Java, J2EE, JSP, HTML, XML, XSD, HTTP, SOAP and RESTful Webservices
- Experience with hardware including UNIX, iOS, and Windows
- Proactive, strong minded, quick thinker and assertive
6
Experience For Senior Quality Assurance Manager Resume
- Experience with Lean or Six Sigma improvement systems
- Management experience, preferably in a customer service or health care related field
- Experience and ability to present to the Senior Management Team
- Extensive experience of compliance to the AS 9100 series of Standards
- Experience and knowledge of design of experiments and other failure investigation methods
7
Experience For Senior Quality Assurance Manager, GMP Resume
- Experience with regulatory inspections/audits, specifically FDA and ISO inspectors
- Knowledge and experience with corrective and preventive actions systems
- Relevant experience within drug, medical device, IVDD or related industries
- Experience with regulatory agencies that govern our products in Canada (CFIA, Health Canada, etc.)
- Leading a team that undertakes a schedule of risk based quality assurance assessments and controls testing, using the defined risk methodology
- Monitoring & reporting on compliance costs and forecasts
8
Experience For Senior Quality Assurance Manager, Director Resume
- Understanding of Mil, ISO, and other applicable standards
- Work with other Managers on over all POS quality aspects handling multiple Enterprise Releases using Manual and Automation testing methods and procedures
- Strive to continuously improve QC quality systems and practices on site with respect to achieving compliance, reducing waste and improving efficiencies,
- Lead the Quality Assurance Department in operating with a high level of efficiency, integrity and enthusiasm, striving to achieve excellence in all endeavors
- Focus on continuous QA improvements including usage of appropriate testing tools, techniques and automation aligned with Devops and CI/CD practices
9
Experience For Senior Quality Assurance Manager Resume
- Awareness and monitoring of common game play implementation and ensuring its application
- Establishes and enforces a product quality documentation system by writing and updating quality assurance procedures
- Extensive knowledge and understanding of US and International medical device standards and guidance documents including FDA, ISO, PMDA, MDD and CMDR
- Drive quality internal audits to monitor compliance to standard operating plans and identify areas of improvement
- Leads process for failure investigation and resolution of complaints and non-conformances relative to storage, handling and distribution
10
Experience For Senior Quality Assurance Manager, GMP Resume
- Knowledge of quality auditing
- Lead all testing aspects across Point of Sale (POS) suite of mission critical applications
- Ensure highest quality while certifying all POS applications Enterprise Releases and all other changes/enhancements
- Guide others to assess system usage trends and identify potential performance problems by conducting proactive load tests
- Establish business unit level quality objectives; create quality planning documentation when necessary
- Manage key aspects of the Quality System, including but not limited to Management Reviews and QSRB meetings
- Participate in Business Unit related mergers and acquisitions providing due diligence and Quality support
List of Typical Skills For a Senior Quality Assurance Manager Resume
1
Skills For Senior Quality Assurance Manager, GMP Resume
- Good oral and written communication skills, attention to detail, computer skills, and ability to multi-task
- Strong budget, people development and management skills
- Excellent verbal and written communication skills are essential in this collaborative work environment
- Strong EU Regulatory, Kosher, Halal and GFSI third party audit management experience
- Strong experience in a SCRUM and Agile environment
- Lead a team and effectively coordinate the efforts of others to achieve the desired work output
2
Skills For Senior Quality Assurance Manager, Director Resume
- Self starter and work effectively with minimal guidance when necessary
- Effectively present information to top management, public groups, and/or customers
- Communicate effectively and influence senior leadership
- Prior experience with implementation and management of electronic documentation system
- Prior experience with supplier audit is desirable
- Effectively leads the quality function to deliver business objectives
- Training program development and implementation experience
3
Skills For Senior Quality Assurance Manager Resume
- Gaming industry testing experience
- Team building, with a strong focus on motivation, and ability to inspire others
- Experience with the management and handling of Food Defense programs
- Proficiency to work in a team environment with rapidly changing priorities and perform multiple tasks with critical concurrent deadlines
- Contribute strongly as part of a cross functional delivery team to drive improvement in Requirements, Architecture, Design, Build and Acceptance testing
4
Skills For Senior Quality Assurance Manager, GMP Resume
- Be an escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA teams
- Manage review and approval of Master Batch Record (MBR) to comply with good manufacturing practice regulations, regulatory filings and quality agreements
- Hands-on experience in managing CAPA system
- Experience with problem-solving techniques such as PPI, 8D, DMAIC, PPS
- Experience of APQP and PPAP methodologies
- Experience with the management and handling of environmental monitoring programs
- Experience with the management and handling of allergens
- Strong chemistry and microbiological background
5
Skills For Senior Quality Assurance Manager, Director Resume
- QC Deviations and laboratory investigations and CAPA effectiveness management compliance
- QC Validation strategies, master plans and risk assessment compliance
- Lead time for QC validation initiation and closure
- Financial software application or financial functional related experience
- Proven ability to lead and motivate a team of Quality Assurance Engineers
6
Skills For Senior Quality Assurance Manager Resume
- Six or more years of experience in QA or application development related discipline
- Experience implementing Quality Assurance best practices pertaining to test definition, requirements tracking, and test automation
- Support, promote and demonstrate corporate and Pfizer Global Supply (PGS) vision, values, and leader behaviors,
- Experience with testing for thick client/Server application, Workflow Engine, SOA, web technologies
- Demonstrated ability to build/grow/retain high performance teams
- Provide leadership to the quality function to promote a strong quality culture necessary
- Assure quality system requirements are compliant, efficient and effective
- Experience with FMEA, SPC and other risk management tools
- Understanding game design concepts and their application and advising on the feasibility of these designs based on resources and project timelines
7
Skills For Senior Quality Assurance Manager, GMP Resume
- Leading, mentoring, and guiding best practices for the QA team
- Training on CFRs/ISO 13485/9001 and risk management (ISO 14971)
- Strategic thinking and planning of software and testing roles
- Responsible for managing and maintaining subject matter expertise across the organization in conjunction with peers
- Provide direction, thought leadership and mentoring to a geographically diverse testing community
- Review test plans, schedules, scripts and planning deliverables are within identified timescales and escalating if they are not
- Deputizes for the Director of QA, including reporting and line management responsibilities, when required
8
Skills For Senior Quality Assurance Manager, Director Resume
- Manage and lead improvement of the Quality Management System supporting development and manufacturing
- Ensure the integration of risk based thinking throughout business processes to support decision-making
- Develop, implement, communicate and maintain quality planning supporting with ISO 13485 quality system requirements and annual business goals and objectives
- Plans and apportions work among employees; determining types of equipment to be used in performing work, or materials needed
- Responsible for liaising with rabbi during OU (Kosher) and IFANCA (Halal) inspections
- Participates with Human Resources to assure training is available to all employees regarding the Quality System and the Quality Policy
9
Skills For Senior Quality Assurance Manager Resume
- Is an advocate for ensuring that policies and best practices and standards for Quality Assurance are applied
- Manages the regulatory and quality process in several different key areas including, but not limited to
- Deliver Program test estimates and recommends test staffing model
- Assist/lead in equipment evaluations/modifications, packaging evaluations, labelers, sanitation equipment/supplies, among others
- Assure adequate trace ability of raw product, packaging and finished products
- Metrics for closure of QC deviation and laboratory investigations and commitment tracking
- Managing managers and/or teams, preferably in quality assurance
10
Skills For Senior Quality Assurance Manager, GMP Resume
- Ensure current testing methods meet Pfizer internal standards and all pharmacopoeia requirements,
- Allocate department staffing and manage the utilization of facilities and equipment to ensure that departmental objectives are met,
- Implements and managers processes directly supporting design review, pre-production, production, test, inspection, customer service & support
- Direct Reports: QA Technicians and QA Environmental Monitoring Program Technician, Laboratory Manager, QA specialists
- On time delivery of results for blends tested according to established procedures
List of Typical Responsibilities For a Senior Quality Assurance Manager Resume
1
Responsibilities For Senior Quality Assurance Manager, GMP Resume
- An experienced people leader, providing leadership through bringing together insight from analyses and external knowledge
- Experience and use of scripting languages like Python
- Instigate a culture of lean operations by reviewing existing work practices and reducing non-value added activities in a systematic manner
- Leverages expertise to represents Starbucks in explaining and defending Food Safety Programs and Practices with Regulators
- Organize GMP-QA team’s workload to ensure adequate oversight of GMP facilities, processes and responsibilities, including but not limited to
2
Responsibilities For Senior Quality Assurance Manager, Director Resume
- Hold QA Managers under responsibility accountable for their plant's lab group fiscal year spending
- Manages audit planning and execution across programs to ensure compliance to the Enterprise Management System
- Responsible for maintaining SQF, NOP (organic), and NSF DS GMP Certification in the facility
- Responsible for ensuring compliance with SQF, NSF, FDA, customer and other applicable quality and regulatory requirements
- Manage electronic systems for administrating document and system change control requests
3
Responsibilities For Senior Quality Assurance Manager Resume
- Work collaboratively with CMC core team to develop and implement manufacturing and regulatory drug substance and drug product specifications
- Participate in and ensure that team members follow testing processes
- Interacts extensively with other departments, external agencies, and customers to ensure that quality objectives are considered in ongoing projects
- Conduct defined quality audits, including but not limited to, process and finished product audits
- Serve as a liaison for Tucson operations with FDA, Notified Bodies, and external consulting organizations
- Direct supervision of quality assurance employees in a manufacturing facility
- Plan, divide and direct work among leads/team members
- Conduct store visits, gather input on enhancements & lead them to quality improvements
- Partner with End User Support & EITS organizations to determine next generation POS hardware & technology solutions for System Test
4
Responsibilities For Senior Quality Assurance Manager, GMP Resume
- Monitor system for signs of weakness; build reliable systems considering future growth and incorporate system improvements with latest DevOps technologies, prepare, plan and incorporate modifications to address gaps
- Undertaking targeted control interventions and assurance, managing the resolution and remediation of conduct risk issues where required, to maintain a green control environment
- Providing robust, effective and insightful reporting, analysis and communication to provide assurance to senior management that the business is compliant with the defined governance framework
- Operating effectively across Mortgages, to share best practices and seek synergies in the control and quality assurance framework mechanisms, identifying opportunities to continuously improve
- Experience in risk management and audit, as well as proven success in project or change management and assessment of the impacts this has upon the internal control environment
5
Responsibilities For Senior Quality Assurance Manager, Director Resume
- Significant experience in food technology, food science and food safety (10 years)
- Significant experience in product safety risk assessment (7 years)
- Detailed knowledge of the mortgage, general insurance regulations industry
- Experienced in successfully dealing with multiple stakeholders in different business functions, who have different objectives, including those from internal audit, risk, compliance, fraud, legal
- Contributes expert perspective to support development of Global QA strategy. Leads the identification and development of systems and programs to implement strategy and monitors performance of the QA system in order to identify opportunities for improvement
- Influences direction of cross functional teams as the Quality, Product Safety and Regulatory expert in the development and commercialization of new food, beverage and merchandise items or major new retail level programs
- Interfaces with outside experts and organizations to keep Starbucks Coffee Company up to date in Quality Assurance strategy, techniques and best practices
6
Responsibilities For Senior Quality Assurance Manager Resume
- Leads evaluation and development of programs to drive improvements for new and existing suppliers. Influences SCO in selection of and termination of poor performing suppliers
- Leads the identification and definition of QA metrics capable of tracking Quality System performance
- Leads the troubleshooting of complex, broadscale quality, product safety and regulatory issues arising from retail stores, Regulators and customers. Identifies the root cause, required corrective actions and assures effective resolution
- Represents QA perspective to innovation efforts in categories new to Starbucks
- Be the lead in Personal and Product Safety for the QA teams under their responsibility
- Lead and manage Quality Assurance Managers for all facilities under their responsibility
7
Responsibilities For Senior Quality Assurance Manager, GMP Resume
- Engage proactively with the Commercial team (Sales & Product Management) to resolve quality roadblocks to success as well as leverage quality as a competitive advantage for EMEA customers
- Experience in testing PaaS-based SaaS-based solutions
- Help assure applicable facilities maintain ISO 9001 certifications and operate under ISO principles
- Recognize QA/QC best practices and drive implementation as needed
- Drive initiatives at their facilities of responsibility derived from the pillars of Global Quality including Manufacturing Partnership, Customer Advocacy, Analytics, Systems-Governance and the Vice President of Global Quality
8
Responsibilities For Senior Quality Assurance Manager, Director Resume
- Oversee the management of Quality and Food Safety programs, ensuring compliance with national and international standards and legislation and ensure that all new regulations are quickly and accurately implemented in the plant. Hold QA Managers under responsibility accountable for their facilities and assist with support and advice as needed
- Hold QA Managers under responsibility accountable for the maintenance of Quality document libraries/site Quality Management manual and assist with support and advice as needed
- Oversee the performance and reporting of daily, weekly and monthly review of all quality KPI's via direct reports
- Partner with Operations to further improve upon KPIs as part of a proactive continuous improvement program which includes RFT (1st pass quality
- Hold QA Managers under responsibility accountable for internal manufacturing specifications, standards, protocols and procedures and assist with support and advice as needed
- Hold QA Managers under responsibility accountable for the development and execution of training programs that support the Company’s objectives with regard to quality and food safety and assist with support and advice as needed
- Oversee the application of administrative and record-keeping processes to support the food safety and quality programs listed above via direct reports
- Hold QA Managers under responsibility accountable for the timely investigation and associated corrective actions of all plant related customer quality complaints, process deviations related to food safety & OOS material, and assist with support and advice as needed
9
Responsibilities For Senior Quality Assurance Manager Resume
- Hold QA Managers under responsibility accountable for the facilitation and assistance of the local plant and area managers on troubleshooting, problem resolution, and CAPA programs and assist with support and advice as needed
- Hold QA Managers under responsibility accountable for all customer and certifying body audits and implement corrective actions, as needed, to ensure compliance to all necessary requirements
- Help assure all facilities under responsibility maintain GFSI certifications and operate under GFSI principles at the top performance level (BRC grade A/AA for example.)
- Significant experience with automated testing platforms and CI/CD and DevOps
- Strong SQL and scripting capabilities
10
Responsibilities For Senior Quality Assurance Manager, GMP Resume
- Create and implement best practise quality vision, strategy, policies and processes to aid and improve business performance using the PuMP methodology
- Working with Java-based development teams in a dynamic environment
- Hold QA Managers under responsibility accountable for the development and management of their environmental monitoring programs, as well as any tolling sites that they are accountable for and assist with support and advice as needed
- Hold QA Managers under responsibility accountable for the maintenance of plant & lab analytical equipment, ensure compliance with group methods, and ensure compliance with our lab equipment upgrade capital expenditure plan managed through Analytics. Assist with support and advice as needed
- Provide support and advice as need to Customer Advocacy, Sales, Product Management and Supply Chain concerning customer needs
- Maintain regular communications with direct reports and ensure a high level of support and engagement within team
- Lead support and execution of Internal Audits (GCAs (if required), ESAs, BRC, etc) for Quality as needed
- Overall responsibility for Quality activities across the CIS Business
- Provide strategic and operational guidance and support to the CIS business to ensure certification to AS9100 and ISO9001
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