Senior Facilities Manager Resume Sample
Zella Williamson
369 Considine Ford,
Philadelphia,
PA
+1 (555) 110 0618
Work Experience
Senior Facilities Manager
08/2015
-
PRESENT
Phoenix, AZ
- Maintain a collaborative partnership with Client’s Real Estate organization
- Meet or exceed facilities team level financial requirements. Reviews various budget reports for multiple properties. Develops and recommends strategic objectives to maximize organization’s financial leverage
- Help to develop and gain approval for the annual capital plan including infra-structure upgrades and building modifications to ensure the building’s future capabilities are maintained
- Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriate
- Active team member in the Vendor Management Programs
- Advanced computer skills with emphasis on Excel and possess the ability to analyze data. Proficient in MS Office
- Financial Management – plans and forecasts budget for operation and maintenance, recommends and estimates facility repairs and improvements
Senior Facilities Manager Salt Lake City
09/2012
-
05/2015
Detroit, MI
- Function with a ‘No Surprises’ approach to communication ensuring that key stakeholders remain informed
- Maintain overall facility management services to ensure maintenance of the facilities and grounds, and provision of associated services, is executed in a manner consistent with the Client’s global standard processes and professional brand image and compliant with applicable local laws, rules and regulations
- Facility / property management experience with demonstrated ability to exercise proper judgment
- The Senior Facilities Manager is senior manager for JLL on site and ultimately owns our service delivery at that site, across all service lines
- Ensuring the JLL delivery is continuously delivering both operational excellence in our service and delighting the customers in their experience with our services
- Own the relationships with the on-site client stakeholders, maintaining a positive working environment that is conducive to resolving the root cause of issues
- Meet or exceed defined scorecard objectives, develop action plans to address issues and seek out opportunities for continuous improvement
Education
Drury University
2008 - 2012
Bachelor's Degree in Business Administration
Professional Skills
- Strong computer skills, including experience working with computer based work management systems
- Strong collaboration, facilitation and influencing skills
- Excellent leadership, people management, communication and influencing skills at a senior level
- Excellent interpersonal and communication skills and ability to work with diverse group of staff, faculty and external constituents
- Strong communication skills at all levels including project teams, key stakeholders and senior management
- Excellent communication, client service, and project management skills
- Strong analytical, organisation and presentation skills
How to write Senior Facilities Manager Resume
Senior Facilities Manager role is responsible for leadership, interpersonal, planning, purchasing, procurement, computer, presentation, wireless, compensation, trading.
To write great resume for senior facilities manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Facilities Manager Resume
The section contact information is important in your senior facilities manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Facilities Manager Resume
The section work experience is an essential part of your senior facilities manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior facilities manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior facilities manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Facilities Manager resume experience can include:
- Operate and maintain in a GMP manufacturing environment all IFM equipment and services. Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, AHJ’s, GMP compliance calendars and Satisfaction Surveys client expectations and Statements of Work (SOW) requirements
- Selecting, effectively managing and coaching the service delivery team and associated functions
- Customer Focus - Proven record of providing excellent internal and external customer service including client C-Suite interaction
- Prior experience managing a team and large manufacturing operations facilities
- Experience working in a healthcare environment and experience with building, fire and other codes
- Highly proficient in strategic thinking and analytical skills in trouble shooting
Education on a Senior Facilities Manager Resume
Make sure to make education a priority on your senior facilities manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior facilities manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Facilities Manager Resume
When listing skills on your senior facilities manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior facilities manager skills:
- Good communication skills with a commitment to engaging matrix partners, external stakeholders and senior management
- Excellent in management and communication skills
- Demonstrated experience to organize and implement projects that improve the operational effectiveness of a utility system
- Strong interpersonal, analytical, organizational, and presentation skills
- Strong leadership skills with exposure to project management, contractor management and procurement management
- Excellent technical, interpersonal and analytical skills required
List of Typical Experience For a Senior Facilities Manager Resume
1
Experience For Senior Facilities Manager Salt Lake City Resume
- Robust diplomatic skills and 'can-do' attitude
- Solid procurement, bidding process and cost estimating background, highly desired
- Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA’s and scopes of work
- Experience working within a GxP-regulated environment
- Proven record of success managing a large portfolio (1m+ sq. ft.) and/or multiple sites
- Comfortable working in a fast-growing organisation and previous experience in role managing multiple sites
- Experienced in targeting a high standard of service for a customer-facing environment
- Experience needed across several European geographies required
2
Experience For Zara Seeking Senior Facilities Manager Resume
- Knowledge and understanding of managing a flexible working environment
- Manage each on-site vendor or supplier regarding goal setting, performance criteria, and performance reviews
- Provide oversight of each vendor including scope, goal setting, performance criteria, walk-through and performance review
- Senior leadership interface up to and including interfacing with the client CEO’s staff
- Ensure compliance with local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client
- Oversee the appropriate monthly/quarterly/annual reporting and governance meetings appropriate for the client
3
Experience For Senior Facilities Manager Resume
- Develop and manage facility operating and capital budgets with the clients’ goals and objectives in mind
- Life Cycle Asset Maintenance – ensure .all critical equipment vendor PM’s are completed as per schedule
- Interact with client occupants, JLL staff and 3rd party partners and actively participate in Safety Council meetings
- Provide leadership, vision and technical assistance to the maintenance, utility and Lab services functions In addition to maintenance and utilities, serve as the liaison to all other services such as janitorial, lab services, grounds, security, waste management, space planning, and project development services
- Ensure GLP/GMP compliance by ensuring completion of all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time
- Ensure all safety, environmental, and GXP standards are strictly adhered to within managed facilities. Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities
- Establish a “Safety First” culture on the site and improve safety performance by championing our level of awareness and changing all staff’s safety behaviors
- Maintain a collaborative partnership with Sun Life’s Corporate Real Estate organization
4
Experience For Senior Facilities Manager Salt Lake City Resume
- Provide for incident and emergency response leadership as defined by Sun Life’s policy and procedures
- Ensure that vendor partners operate their businesses in compliance with Sun Life’s perfomance requirements and service levels including oversight and reporting against established performance metrics
- Leads the facilities and operations team, including the Assistant Facility Manager, Maintenance Manager, Project Manager, Lab Services Assistant, and Facility Coordinator
- Support California Site Lead in meeting or exceeding all contractual SLA’s
- Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client’s assets
- Experience in (combined) facilities management and operations, administration, purchasing, contracting, project construction management and EHS. 8+ years previous supervisory experience
5
Experience For Zara Seeking Senior Facilities Manager Resume
- Knowledge and application of environmental, health and safety regulations and familiarity with EHS regulatory agencies' protocols
- Manage the performance and outcomes of assigned staff reporting to the position. Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
- International approach to collaboration and communication across multiple cultures
- Well-versed in vendor management, contract management and budget control
- Happy to manage MAC, maintenance and small office projects, in line with agreed standards, costs and timelines
- Aware of the demands of a shared service centre environment
6
Experience For Senior Facilities Manager Resume
- Set and manage service delivery commitments with direct and indirect clients and customers
- Interface with local community and government agencies
- In consultation and collaboration with the Regional Manager, oversee the operation, staffing, performance, and development of the Facility Management service delivery staff
- Ensure client satisfaction with client Facility Management by providing a seamless interface into client organization; demonstrate leadership, responsiveness and creativity
- Oversee the development and management of capital and expense budgets and drive cost savings where appropriate
- Drive customer satisfaction – both the real estate client and the end user business unit
7
Experience For Senior Facilities Manager Salt Lake City Resume
- Ensure superior client satisfaction with Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services
- Survey all assigned facilities utilizing the established grading program and develop recommendations for improvements
- Manage oversight for any project management responsibility for small construction projects in their region
- Survey all assigned facilities: Including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements
- Effectively manage critical incidents caused by vendors, employees etc
- Maintain a high performance team of skilled facilities personnel
- Develop a positive customer experience model and consistent team delivery
- Responding to building staff with maintenance or building related issues
- Responsible for supporting engineering with the ongoing maintenance of lighting, plumbing, electrical, mechanical, UPS system, backup generator, etc
8
Experience For Zara Seeking Senior Facilities Manager Resume
- Make recommendations to develop and gain approval for building modifications to ensure the building’s future capabilities are maintained
- Liaise with the procurement team to compile tender documents and negotiate contract renewals, resolving issues including payments
- Participates in the process of improving existing facilities policies and practices
- Responsible for maintaining the facility interior and exterior appearances
- Prepare monthly/quarterly variance reports on all operating budgets for each property on a timely basis
- Management of key contractors and external suppliers, ensuring service delivery levels are maintained and Westfield standards are adhered to
- Deliver the key actions arising from internal and external audits and periodic inspections
9
Experience For Senior Facilities Manager Resume
- Develop, implement and establish all financial functions and control procedures, incorporating established company policies and procedures
- Monitor all facilities operational policies and control procedures, carrying out checks to ensure that all managers are compliant
- Provide clear guidance and management to all direct reports ensuring business and personal objectives are set and achieved
- Assist in warehousing great ideas for use across the portflolio
- Manage the induction and onboarding of contractors/vendors as required to support safe work under JLL management
- Provision of operational support to assist with a flexible working environment
- Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance
- Ensure client satisfaction with Facility Management by demonstrating leadership, responsiveness and creativity in delivering services
10
Experience For Senior Facilities Manager Salt Lake City Resume
- Be on call for after-hours emergencies
- Coordinate inter-office cubicle moves and changes
- Professional certification and trade membership (i.e. SMRP, CPE, IFMA, BOMA or applicable trade association)
- Effective written and verbal communication skills. Experienced in computer technical language and PC skills (MS Word, MS Projects, Excel, and Power Point) and the ability to work independently
- Interfaces regularly with CEO, VPS, Directors, (Campus Leadership, Legal, HSE, Finance)
List of Typical Skills For a Senior Facilities Manager Resume
1
Skills For Senior Facilities Manager Salt Lake City Resume
- Excellent communication and follow-up skills to manage vendors and hold them accountable
- Possess strong organizational, management and supervisory skills with the ability to motivate others to achieve desired results
- Strong leadership skills with exposure to project management, contractor management and
- Strong strategic mindset and experience developing and implementing facility management plans in an office environment
- Experience in big green-field projects. Familiar with construction rates of materials, skilled labor and installation methods
- Strong experience with central utilities (boilers, chillers, compressed air, water supply, sewer discharge) and HVAC systems
- Demonstrated experience to lead multi-functional teams
- Read and understand building blueprints, specifications and associated building codes. Administrative and personal computer skills required
- Prior experience managing facilities department in a corporate headquarters
2
Skills For Zara Seeking Senior Facilities Manager Resume
- Prior facilities management experience, preferably in a complex retail/commercial/hospitality setting
- Collaborative nature with proven ability for excellent customer service, and achieving buy-in from other functional groups
- Effectively develop people and manage the team through an intentional continuous improvement process
- Experience of supervisory facilities experience
- Well-developed PC skills especially with Microsoft Office suite
- Interpersonal skills are essential
- Pharmaceutical facility management experience with demonstrated ability to exercise proper judgment
- Strong knowledge and experience of working in Critical Sites and Data Centers
3
Skills For Senior Facilities Manager Resume
- Effectively manage team to handle all service requests promptly and efficiently
- Demonstrated Facility Management or Property Management experience
- Experience in leasing, construction, engineering and all facets of property operation and building management
- Experience with infrastructures, including foundations, buildings, roofs, water
- Strong knowledge of Integrated Facilities Management metrics, and computer based data measurement, collection, and reporting systems
- Demonstrate fiscal responsibility through capital and expense budget planning and management
- Good facility working with numbers, well-organized and detail-oriented
- Experience managing multiple vendors and capital improvement projects, simultaneously
- Diploma in skilled trades (electrical, plumbing) would be considered an asset
4
Skills For Senior Facilities Manager Salt Lake City Resume
- Experience managing in a highly dynamic environment
- Standardize Service Level Provisions - support all WP site and JLL Sourcing initiatives to consolidate vendors and standardize SLA’s and scopes of work
- Provide coaching and support to correct or develop skill sets for staff
- Proven excellence in delivering customer service
- Execute on service level agreements (SLA) to ensure that Facility operations are delivering a cost effective, quality service to all clients
- Handle multiple demands and able to adapt to changing priorities
5
Skills For Zara Seeking Senior Facilities Manager Resume
- Ensure delivery of Client KPIs/SLA’s including day to day service levels, customer experience, quality measures and compliance measures
- Strong commercial understanding and previous accountability for profit targets
- Familiar with construction rates of materials, skilled labor and installation methods
- Facilities and/or Operations experience
- Vendor management and space planning experience highly desirable
- Experience within a multi-site organization
- Very good knowledge in Facilities equipment and installation methods
6
Skills For Senior Facilities Manager Resume
- Very strong in Facilities Operations & Maintenance background, & end-users’ work requirements
- Demonstrate leadership, responsiveness, sense of urgency, and creativity in finding solutions for service delivery
- Experience in Facility management (Technical background and / or Maintenance services)
- Good working knowledge of mechanical, electrical and plumbing systems
- Experience in working/leading a team environment
- Extensive experience in the FM Sector, service provider side, including supervising soft and hard service delivery teams
7
Skills For Senior Facilities Manager Salt Lake City Resume
- Experience building and managing a team or department of resources
- Experience using a computerized maintenance management system (CMMS) and/or SAP PM to actively manage maintenance, equipment records, spare parts, etc
- Solid understanding of Occupational Health And Safety standards and expectations
- Experience working in a complex university environment
- Familiarity and experience managing union trade’s workers service providers
- Experience managing Janitorial services and Maintenance - HVAC
8
Skills For Zara Seeking Senior Facilities Manager Resume
- Strategic thinker with a vision of where we want to be in 3-5 years who is experienced on plan execution
- Five or more years of experience in facilities management, client services or a related field
- Facilities Management diploma or equivalent experience (+5 years)
- Working knowledge of building systems, including HVAC, electric, plumbing & security
- Working knowledge of industrial and building trade practices, techniques, codes, and standards
9
Skills For Senior Facilities Manager Resume
- Mitigating risk and enhancing compliance across all facilities
- Managing all preventive maintenance plans and executions as well as emergency response trouble shooting and repair
- Delivering customer service focused technical solutions
- Planning, Organization & System Know-how
- Setting and reviewing of organisational / productivity objectives in line with the commercial contract
- Successfully manage and Deliver services during peak trading periods in the retail industry including advance/forward planning strategies
10
Skills For Senior Facilities Manager Salt Lake City Resume
- Planning, Organizing and Multi-tasking
- Monitor & manage building cleaning standards across the buildings, ensuring regular inspection & contractor performance evaluations occur
- Oversee and manage space planning using AutoCAD and Room Tag space planning software
- Highly proficient in systematic problem solving techniques, like FMEA, SPC and maintenance program, including predictive maintenance
- Oversee the service delivery by the Front Of House teams, developing standards and ensuring regular service reviews take place
- Improve safety performance by changing our level of awareness and changing our behaviors
List of Typical Responsibilities For a Senior Facilities Manager Resume
1
Responsibilities For Senior Facilities Manager Salt Lake City Resume
- Responsible for the cost-effective management of service contracts Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing
- Proven experience in leading office upsize and downsize strategies with headcounts of 500+
- Experienced in managing large multi-site /Multi skilled contracts
- Proven experience within a similar facilities management role
- Managing facility consisting of both office and manufacturing space, technical experience with
2
Responsibilities For Zara Seeking Senior Facilities Manager Resume
- Displays excellent organisational leadership qualities, developing, motivating teams and driving results efficiently
- Experience in successfully leading and managing a facilities management team
- Experience managing and developing a team
- Strong knowledge of facilities systems including: electrical, hvac, plumbing, etc
- Experience working with adults with mental illness and/or developmental disabilities, or supporting another type of residential or care facility
3
Responsibilities For Senior Facilities Manager Resume
- Measurable experience developing talent
- Manage and lead the facilities team, ensuring an effective and collaborative team culture that consistently maintains a high level of customer service
- Maintenance scheduling experience essential
- Experience of having supported and worked within a computer or data center environment highly desirable
- Prior work with injection molding
- Pharmaceutical facility management experience
- Operate sites as key partners with focus on EHS, AHJ’s, compliance calendars and Satisfaction Surveys
- Manage outsourced service providers for effective, dependable service to retail locations
4
Responsibilities For Senior Facilities Manager Salt Lake City Resume
- Manages and coaches facilities staff to deliver excellent service levels for the client within budget
- Specification and selection of furniture and equipment required to operate and maintain the facilities
- Proven ability to deliver a wide range of FM service streams concurrently for a diverse portfolio and asset base
- Demonstrate courteous & helpful attitude
- Proven history of successful Vendor Relations
- Experience in high-tech work environment
5
Responsibilities For Zara Seeking Senior Facilities Manager Resume
- Demonstrated history of high productivity and efficiency with minimal supervision
- Experience in the pharmaceutical industry
- Experience scaling operations
- Space Planning experience and knowledge of Moves, Adds, and Changes necessary
- Standing in for the Regional Operations Manager as required
- Ensuring Fire & Life Safety
- Responding appropriately to emergencies or urgent issues as they arise, including the investigation of all incidents arising on site
6
Responsibilities For Senior Facilities Manager Resume
- Learn and become proficient with University purchasing, personnel tracking, expense tracking, and timekeeping software and online systems
- Ensure GLP/GMP compliance by completing all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time
- Perform related administrative responsibilities including monitoring and tracking department expenses throughout the year
- Serves as the project manager for small projects including scope development, design support, field execution and commissioning testing
- Basic working knowledge of building infrastructures (electrical, plumbing, HVAC)
- Manage contract requirements, including meeting or exceeding Key Performance Indicators
- Management of all capital projects including general contracting, financial management, inspection and correction of deficiencies
- Space management including forecast of future space requirements and coordinating group moves as necessary
7
Responsibilities For Senior Facilities Manager Salt Lake City Resume
- Oversee and manage MAC form process using Service Now Ticket Administrator; oversee on-boarding and move requests
- Uses lean thinking/manufacturing fundamentals and TPM principles to organize work flow, streamline internal processes and minimize equipment downtime
- Support Facilities & RE relating spending in the region and manage budgets through cost savings/ efficiency initiatives
- Manage essential services including air conditioning, lifts and fire safety
- Authors Standard Operating Procedures and job plans and assists in training development for mechanics and supervisors
- Oversees certified shipping and receiving personnel
- Handle multiple projects at various sites on a fast-paced schedule, while dealing with some vagueness and an ever changing environment
8
Responsibilities For Zara Seeking Senior Facilities Manager Resume
- Physically capable of lifting objects, assisting in any manual labor if required
- Team leadership Abilities; Staffing Recruiting, Development and Relations
- Expertise in developing and executing a strategic plan
- Ensure a safe working environment is maintained for customers, staff and contractors and that Health and safety and EDF “life saving” rules are met on site
- Knowledge in reliability engineering (including life cycle asset management)
- Manage projects including construction, relocation, and decommissioning of facilities
- Manages performance of vendors ensuring services are delivered in accordance with the contract and to agreed standards and tracking to completion
- Coordinates engineering services as needed with the Hines Engineering team
- Act as the Customer’s Representative and ensure that building tenants are provided the necessary service and support
9
Responsibilities For Senior Facilities Manager Resume
- Develop site metrics and maintain data for reporting on site maintenance and calibration Key Performance Indicators(KPI’s)
- Space planning and design for lease holds and improvements
- In partnership with engineering, drive a reliability-centered maintenance (RCM) strategy
- Lead or participate in equipment failure analysis using a Root Cause Failure Analysis (RCFA) process
- Provide facility assessments and on-boarding of newly acquired facilities
- Oversee and manage repairs requests and work orders using work order management system; large and small projects
10
Responsibilities For Senior Facilities Manager Salt Lake City Resume
- Mange repair and maintenance on over $200M worth of critical tooling
- Manages facilities, equipment and tooling spare parts inventories to assure Operational Readiness
- Translate and implement strategic Medtronic Facility Operations & Real Estate objectives, assure timely follow up, reporting and completion
- Interacts with senior management, H&S, Lab Services, Sourcing and Finance on a regular basis
- Manage all move operations and work closely on strategic space planning
- As a member of Telecare’s consulting team to external agencies, acts as physical plant and regulatory code expert
- Upkeep standard operating procedures to ensure Code, ISO and Dyson’s protocol compliances
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