Room Service Resume Sample
Gideon Feest
40909 Paucek Mount,
Detroit,
MI
+1 (555) 590 9086
Work Experience
Room Service Manager
04/2018
-
PRESENT
Dallas, TX
- Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards
- Complete all shift side-work as outlined in the hotel’s operating policies and procedures
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor
- Transport up to 50 lbs. on a continuous basis
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- Processes Room Service customer orders based on the patient’s physician prescribed diet order with hospital IS system and HealthTouch software.
Room Service Attendant
02/2014
-
11/2017
Los Angeles, CA
- Provides excellence in customer service via high call volume telephone system and in-person contact with patients
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. (35%)
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
- Read, sufficient to understand menus and dining tickets
- Remember menu specifics including proper plate ware set-up and garnishment
- Work a flexible schedule including days, nights, weekends and holidays
- Learn to successfully perform the Representative Functions and competencies of the job within 3 months of hire required
Room Service Supervisor
11/2006
-
11/2013
Philadelphia, PA
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
- Processes Room Service customer orders based on the patient’s physician prescribed diet order with hospital IS system and HealthTouch software
- Reviews the hospital in- patient diet report twice daily to determine if patients have diet orders and their accuracy. Receives requests for diet changes via computer, fax; or written format during downtime. Makes necessary diet changes, keeps “Enter/Edit” computer screen and Room Service Order System updated and documents the number of meals served each day
- Promptly and courteously takes calls and offers assistance to patients and/or patient’s family for menu requests, processes orders and ensures that the menu order is accurate. Assists patients with telephone call backs or personal contact, solves customer problems as appropriate
- Evaluates patient menu selections, taking into consideration the nutritional needs of each patient and follows standard procedures for diet patterns
- Adheres to all Northwest Community Hospital and Food Service & Nutritional departmental standards, policies, and procedures
- Take guest’s orders through the telephone ensuring that the information is taken accurately and communicate with both the kitchen and service
Education
Johnson & Wales University
2001 - 2005
School's Degree in Hospitality
Professional Skills
- Strong organization/priority-setting skills and attention to details
- Basic typing skills and good verbal communication skills
- Excellent communications skills with a strong command of the English language – both written and spoken
- Demonstrates strong interpersonal communication skills with hospital staff, patients, and families
- Good computer skills with the ability to functionally navigate multiple computer software systems with accurate keyboard skills
- Excellent communication skills in reading, writing and oral proficiency in the English language
- First and foremost, a passion for service that is supported by strong knowledge and prior experience in Food and Beverage in an upscale restaurant
How to write Room Service Resume
Room Service role is responsible for interpersonal, basic, training, computer, customer, standards, software, languages, english, typing.
To write great resume for room service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Room Service Resume
The section contact information is important in your room service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Room Service Resume
The section work experience is an essential part of your room service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous room service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular room service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Room Service resume experience can include:
- These skills and abilities are typically acquired through 1 year of on-the-job training or through related experience
- Demonstrates the knowledge and skills necessary to identify and process correct diets and portions for all age groups from pediatrics through elderly adults
- Possess basic computer skills; knowledge of accessing online resources and training
- Specific Job Knowledge, Skills and Abilities (Property specific)
- Highly developed interpersonal skills including the ability to coach people and develop a team culture (essential)
- Well organised, high level of attention to detail, ability to communicate effectively with other departments
Education on a Room Service Resume
Make sure to make education a priority on your room service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your room service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Room Service Resume
When listing skills on your room service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical room service skills:
- Excellent customer service skills with the ability to anticipate guest needs and go the extra mile
- Excellent customer service skills and adherence to Medical City’s Patient Promise and Standards of Behavior
- Demonstrate a commitment and proven success in delivering exceptional guest service
- Positive interpersonal skills required
- Math, reasoning, and organizational skills
- Friendly, positive, energetic disposition and a willingness to learn new skills and techniques
List of Typical Experience For a Room Service Resume
1
Experience For Room Service Attendant Resume
- · Basic typing skills
- Previous experience managing a team under a Collective Bargaining Agreement
- Experience managing employees under a collective bargaining agreement
- Strong working knowledge of Microsoft Excel, Outlook and Word
- Experience working with a diverse customer/patient population
- Follow up with guests with additional services that enhance the guests’ experience
- Service and guest experience possible
- Maintains excellent communication between different departments in the resort as well as within the IRD department
2
Experience For Room Service Manager Resume
- Good understanding of food preparation and cooking techniques
- · Related experience or education demonstrating a knowledge of normal and modified diets and the Carbohydrate Counting and Protein Exchange Systems
- Handling and advises the division of all guests’ comments and complaints
- Maximizes revenue in the outlet by implementing up-selling procedures and training hosts on up selling
- Through knowledge of service, cost control in F&B, labor controls, menu writing, maintenance, merchandising and accounting
- Coordinate and supervise special events organisations by creating action plans, planning and implementation efficient man power, equipment and set up
3
Experience For Room Service Supervisor Resume
- To control loss, abuse or breakage of all operating equipment and to ensure correct handling and storage of such items
- Coordinate and supervise special events organizations by creating action plans, planning and implementation efficient man power, equipment and set up
- Assist buspersons in removing trays and tables from guest floors and returning them to designated locations
- Listen to employees' suggestions for improving how work is done and how guests are served, gaining management support to act upon suggestions
- To be fully aware of the: Accident reporting manual, Maintenance fault reporting procedure & Fire policy for your department
- Coordinate the timing of the room service orders
- Maintain log books by logging all guest comments/complaints, time of orders, amenity orders and general communications between shifts
- Communicate with the guests using Star HOT standards
- Maintain accurate billing and handle the POS float
4
Experience For Assistant Room Service Manager Resume
- Reads daily schedule of events, VIP list, BEOs/resumes to prepare for each shift and upcoming events
- Support hotel activities for planning and organization
- Ensure proper maintenance, cleaning and operation of the outlet and service equipment
- Follow-up where previous deliveries have been made and collect the trays or carts when the guests have finished, returning all items to designated area
- Assists with overall room functions and providing out customer comment cards as required
- Adhere to all policies regarding employee purchases
- Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, telephone, pen/pencil, photo-copying machine
5
Experience For Room Service Associate Resume
- Speak showing a genuine interest in the Guests’ needs or questions and always attempt to accommodate any reasonable request
- Maintain a record of the number of Guests served during the assigned shift. Log the numbers to the tickets in tip records at the end of the shift
- Handles all small meeting/hospitality requests for under 10. Coordinates with the banquet department to ensure proper service is provided
- Assist Room Service Manager and Assistant Room Service Manager in training of the staff
- Set up room service trays and tables in anticipation of incoming orders
- After set up, present check and obtain payment. Delivers payment/signed check to order taker for closing
- Use cleaning chemicals as instructed
6
Experience For Room Service Operator Resume
- Clean up spills on the nursing units and floor kitchens as needed
- Wear required protective equipment and follow safety procedures when passing trays to isolation patients, as instructed
- Carry trays of dirty dishes to dish room and break down trays according to the procedures
- Establishes guest service standards which meet/exceed the needs of the target market and which are in line with the operating concept of the outlet
- Writes and update Outlet operational and training manuals
7
Experience For Room Service Coordinator Resume
- Controls and regularly review par stock levels, product pricing, new products and liaise with Food & Beverage Cost Control for all changes to any of the above
- Team of friendly, warm, welcoming and very high-energy employees
- Assist with serving in the restaurant & bar as required by supervisor / manager
- Ensure all sanitation and hygiene standards are followed
- Participate and support Six sigma
- Knowledge of all food & beverage procedures, standards, quality presentation, service, products and local health & sanitation standards
- Five (5+) or more years of supervisory/management experience in a customer service and healthcare focused industry; and/or equivalent combination of education and experience
- Experience and knowledge in food service and sanitation regulations
- The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments
8
Experience For Assistant Manager Room Service Resume
- Food and beverage experience in a high volume upscale environment
- This is an outstanding opportunity to join our Room Service Team at Four Seasons Silicon Valley. The Room Service Coordinator / Order Taker is the front line for the room service department and interacts directly with our Four Seasons guests who wish to order food and beverages to be delivered directly to their rooms
- Oversee and manage all aspects of the daily operation of the hotel’s Room Service operation, Mini Bar and cashier
- Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments
- Room Service Manager is responsible for providing a high level of operational availability and stability for both standard and hotel industry specific Food & Beverage
- Answer room service phone and process patient and guest meal orders
- Constantly answers phones and provides general food and beverage information
- Acknowledge guests’ requests in a friendly, courteous manner and answers inquiries before completing sales transactions in a timely manner, ensuring customer satisfaction
9
Experience For SLH Lead Room Service Coordinator Resume
- Participate in the preparation of the annual outlet operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs
- In partnership with the F&B office, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value
- Maintains employees’ attendance records, changes of status and evaluates his / her staff periodically
- Works with the restaurant culinary team to ensure the highest quality of food service
- Works closely with the beverage manager to develop the restaurant beverage program
10
Experience For Room Service Supervisor / Maitre D Resume
- Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
- Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
- Ensures that the guest experience is pleasant in regard to telephone order taking, in-room presentation, quality of food & beverage products and efficiency in table/tray clean up by adhering to the department’s brand standards
- Responsible for consistently providing exceptional telephone service skills and a professional, cheerful tone of voice. Accurately takes in-room dining orders and offers food and beverage suggestions
- Accurately inputs all orders into the point of sale system and communicates any special requests to the kitchen. Correctly settles all checks to the proper account. Handles all table/tray set up paying special attention to cleanliness and proper presentation/position of settings
- Calls guests/owners by name and remains professional and competent while setting up the in room dining presentation according to the brand standards
- Delivers all orders within the specified time frame
List of Typical Skills For a Room Service Resume
1
Skills For Room Service Attendant Resume
- Computer skills in Stratton Warren, Word, Excel and Lotus Notes
- Engaging the team in effective daily briefings
- Previous experience with food hygiene standards, espresso coffee making, electronic ordering systems, responsible service of alcohol and cash handling
- Room service and/or fine dining serving experience
- Experience in housekeeping department
- Previous experience managing payroll, budgets and
- Excellent personal grooming standards
- Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
- Motivate the team to bring about excellent performance, enforce discipline when required and participate in the evaluation of their performance
2
Skills For Room Service Manager Resume
- Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
- Three to five year’s previous management experience in Food & Beverage outlets
- Attend regular operational meetings to ensure effective coordination and partnership between departments
- Good command of written and spoken English & Thai
- Assist servers with all aspects of service as requested, to create a positive dining experience
3
Skills For Room Service Supervisor Resume
- Prior food preparation background
- Demonstrated ability to manage a variety of customer types, inquiries and complaints
- Experience in a similar position within a hotel or resort environment would be advantageous but is not essential
- Candidates with 1-2 years experience in an F&B environment
- Experience in a similar position in a 4 - 5 hotel
4
Skills For Assistant Room Service Manager Resume
- Minimumof 2 years customer service experience in a restaurant, hotel, hospital, or concierge/guest services required
- Basic knowledge of and experience with Microsoft Office software required
- Experience in similar position in a 5 hotel or similar F&B environment, preferably with international exposure
- Six months previous experience in food service
- Management level experience in a similar environment
5
Skills For Room Service Associate Resume
- Experience in a similar quality, five-star, Food & Beverage environment
- High-volume F&B service experience
- High volume hotel/resort Room Service experience
- Training in food, fine dining and/or hospitality services
- Managing and supervising the monthly task list of the team
- Training in food within healthcare
6
Skills For Room Service Operator Resume
- Constantly sitting, speaking on a headset, eye/hand coordination, finger dexterity, hearing, seeing and reading
- Basic understanding of P&L evaluations including sales forecasting, budgeting costs, utilization and KVI analysis
- Responsible for opening register, preparing and completing all paperwork for assigned outlet in an organized manner
- Responsible for opening register, preparing and completing all paperwork in an organized manner
- Informs other operating departments, notably Housekeeping and Sales and Marketing of Front Office matters which concern them
- Positive and willing to participate in a team and work with a winning attitude
- Plans, develops and directs staffing, training and supervision for all division or department team members
7
Skills For Room Service Coordinator Resume
- Supervises associates working within outlet, ensuring that operational standards and procedures are followed and Hotel policies are adhered to
- Constant sitting and standing throughout shift
- Proficiency in English (reading, writing and spoken), other languages beneficial
- Responsibility for ordering, tracking and stocktake of supplies such as condiments, juice, wine and teas & coffee
- Support the Associates with training the following: restaurant standards, wine service and customer service
8
Skills For Assistant Manager Room Service Resume
- Update the Specials menu board daily and changing during meal periods
- Responsible for training shift leaders for their responsibilities during all meal periods and events
- Conduct inventory for par levels of food, beverage and paper supplies. Assist in establishing methods for inventory control and adhere to purchasing procedures
- Assist in the execution of administrative function such as reporting, forecasting, quality assurance and departmental meetings
- Acknowledges guests’ requests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction
- Maintain working knowledge of department standards and policies
- Review & Scan food tray before leaving kitchen
- Lead by inspiration by letting my team knows why they do things
9
Skills For SLH Lead Room Service Coordinator Resume
- Responds appropriately to guest’s needs during hours of operation
- Carry out own work in accordance with a deadline and to assist and encourage others in achieving their tasks
- Able to work shifts (including. Nights)
- Clear annunciation and pleasant speaking voice
- Complete knowledge of the shift bidding process
- Assembles, distributes and delivers patient trays within 60 minutes to all nursing units, day care, and any assigned area
- Labels, dates, checks and documents food items for freshness and rotates them following the FIFO (First In, First Out) method
- Prepares ketogenic, diabetic and eating disorder meals as prescribed by dieticians. Ensures that strict weights and measures are taken to document the portions
- Performs quality assurance on trays by checking temperature, portions, presentation, and documents per standards
10
Skills For Room Service Supervisor / Maitre D Resume
- Sets up and portions food according to service tickets; ensures equipment is sanitary and no cross contamination
- Responsible to participate and attend at least 80% of departmental meetings and in-service training session
- Constantly works with dispatcher to insure consistent, quality order placing process
- Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
- Answer incoming room service calls and process food orders accurately, courteously and efficiently
- Maintain accurate cash balance and handles money in a secure manner according to established standards
List of Typical Responsibilities For a Room Service Resume
1
Responsibilities For Room Service Attendant Resume
- Responsible for the completion of all side work that is assigned by the captain/manager. Maintains a neat and clean department and leads the charge in the resorts’ commitment to environmental efforts and recycling
- Further to this it is your job to advise and introduce new experiences to the guests such as a cocktail they would like or food they have never tried
- Maintain strong communication within the department and with other departments
- Previous Food & Beverage experience, preferably in hospitality
- Valid Riverside County Food Handler's Certification
- Continue to enhance the guest service experience by creative initiatives
- Works with the Engineering department to maintain the outlet’s furniture, fixtures and physical layout
- The In Room Dining Attendant is responsible for the daily operations in order to meet and exceed
- Oversee that bar and servicing equipment are clean, well maintained and meet all hygiene, health and safety regulations
2
Responsibilities For Room Service Manager Resume
- Support hotel activities for planning and organisation
- Conducts comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
- Participates in the participation of the Hotel’s Strategic Plan, Marketing Plan, Goals Program, and the Front Office Departmental Budget
- Execute outlet operations including food and beverage promotions, customer service and inventories
- Assist F&B Management in monitoring labor, inventory and Food Handlers
- In person interviews. -required
- Assist service team as necessary to meet and exceed the guests’ expectations
- Delivers patient trays and ensures established protocol is followed (i.e., foam in and out, knock and announce delivery, scan ticket to note tray delivery, etc.) Ensures that tray delivery is correct by comparing patient name and date of birth on patient’s arm band with the tray ticket
- Needs to be vigilant in protecting the company’s assets and funds
3
Responsibilities For Room Service Supervisor Resume
- Supervise the day to day operations of the In Room Dining department and Xbar to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the guests' expectations
- Assume full responsibilities for the outlet in the absence of the B&F Manager
- Assist in the identification of training needs and the development of a training plan. Provide coaching and conduct training for all reporting Talent to ensure that service standards are followed
- Retrieve Room Service trays from guest rooms and guest corridors
- Assist with overall cleanliness of Room Service Area
- Responsible for the pick‑up, count down, and return of the cash bank
- Handle forms and equipment necessary to complete settlement of credit cards, coupons, and room charges
- Responsible for learning and being familiar with all of the property room outlets, cashier functions, and for being able to answer general questions regarding the property
- Oversee all aspects of the daily operation of the resort’s Room Service operation
4
Responsibilities For Assistant Room Service Manager Resume
- Supervise all Room Service hosts
- Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system
- Excellent computer skills with a good understand of Microsoft Office
- Proficiency in English written and verbal skills. Other languages an advantage
- Team member with strong work ethics, flexible in approach and supportive of others (essential)
- Ensure compliance with In Room dining SOP’s
- To ensure the prompt and efficient service of meals and beverages set by the resorts required standards
- To make every effort to ensure the comfort and enjoyment of guest’s food and beverage requests throughout service
5
Responsibilities For Room Service Associate Resume
- Deal and handle one to one difficult and complaint situations with customers
- Assume full responsibilities for the outlet in the absence of the Director of B&F
- Monitors Front Office operation to ensure guests receive prompt, cordial attention and personal recognition
- Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue and that priority members, repeat guests, and other VIPs receive special attention and recognition
- Schedules and regularly conducts routine inspections of areas under his/her control to correct any deficiencies and ensure compliance with Fire Life and Safety procedures
- Participates in the preparation of the annual departmental operating budget , financial plans and monthly revenue/expense forecasts
- Maintains knowledge of credit policies and procedures and liaises closely with the Finance Department to ensure that credit procedures are properly carried out
- Regularly audit all financial transactions to ensure governmental regulations and sata privacy requirements are met
6
Responsibilities For Room Service Operator Resume
- Continually checks the accuracy of room count
- Approves upgrades and special amenities
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Colleagues under his/her control
- Supervises the Assistant Front Office Manager to ensure optimum occupancy and high average room rate to maximize revenue, and the Guest Relations Manager to ensure PC and IA members and VIPS receive special recognition and treatment
- Conducts such functions as interviewing, orientation, hiring, performance appraisal, counseling, coaching, training and suspending if necessary to ensure appropriate staffing and productivity, and accordingly consults with section heads, Human Resources Manager and General Manager
- Controls and analyses, on an on-going basis, departmental costs to ensure performances against budget, and approves discounts and rebates
7
Responsibilities For Room Service Coordinator Resume
- Analyses the rate variance report to ensure room revenue control, and submits statistical performance and forecast reports as necessary, to facilitate Annual Budget and Strategic Plan preparation
- Participate in training of new associates
- Have a Food Handler’s permit
- Be able to pass a background check and a drug test
- Be able to lift and carry up to 20 lbs
- Monitor all room service deliveries
8
Responsibilities For Assistant Manager Room Service Resume
- Conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. Guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc
- Work towards the successful 24 hours operation and ensure that telephones are always attended
- Day-to-day supervision and operational control of Room Service shift
- Enters charges and credits for guest trays and tube feedings into appropriate system
- Performs all work in a safe and sanitary manner. Maintains work station in a neat and organized manner
- Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
- Maintain policies and procedures. Adhere to HACCP, OSHA and alcoholic beverage commission guidelines
9
Responsibilities For SLH Lead Room Service Coordinator Resume
- Provide assistance to the F&B Management in all menu preparations, kitchen rules, service standards, cleanliness and inventory controls for F&B
- Provide direct ‘hands-on’ cooking or prep work on the hot line if necessary to deliver quality, prompt food service as needed on busy events or meal periods
- Pay out servers’ and service attendants’ tips, if applicable.
- Responsible for prompt, efficient and courteous service of food and beverages to hotel room/guests in accordance with venue standards
- Performs necessary tasks to service customers, i.e. Upon arrival to the destination or room, check with the guests on the temperature, quality and flavor of the entrée selections delivered
- Present the check to the guest, accept payment, and provide the correct change when applicable
- Responsible for the pick up, count down, and return of cash bank from room service charges
- Completes all paperwork for room service in an organized manner
10
Responsibilities For Room Service Supervisor / Maitre D Resume
- Handles forms and equipment necessary to complete settlement of credit cards, coupons, and room charges
- Distinguish between different denomination of currency and make correct change
- Read ticket totals, total up credit vouchers, and log checks
- Interior of hotel, in the restaurant, kitchen and guestroom. Exposure to extreme temperatures
- Complimentary stays at other Four Seasons properties worldwide
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