Reporting & Analytics Manager Resume Sample
Jeanne Heller
57696 Aurelia Light,
Detroit,
MI
+1 (555) 798 0094
Work Experience
Reporting & Analytics Manager
09/2015
-
PRESENT
Boston, MA
- Prepare and distribute all performance reporting and associated analytics including scorecards, monthly executive reports, voice of the customer quality reports, and any ad-hoc analysis
- Develop predictive models to better enable operational planning (e.g. forecasting models, target establishment models and linear regression models)
- Identify and diagnose call center and dealer service performance issues
- Measure impact of operational variables and provide insight to make well-structured recommendations for customer care and operational improvements
- Lead the development of business cases to support strategic business plans for customer care
- Support ad-hoc service dealer satisfaction data requests from the field
- Manages month-close database analysis functions
- Reviews and approves complex accounting data and database analysis based on trend
Senior Reporting & Analytics Manager
06/2010
-
08/2015
Boston, MA
- Leads work groups to develop, implement, modify, and document new or revised database processes, procedures, systems, and tracking mechanisms
- Oversees extremely complex issues where analysis of situations or data requires an evaluation of intangible factors, innovative solutions, and effective and collaborative leadership
- Serves as an expert in data analysis and reporting; formulates recommendations, and provides guidance to other data analysts
- Collaborates with businesses and technical areas to implement new or enhanced programs
- Leads a team of associates, mentors, trains, and coaches lower level database analysts
- Performance Management i.e .periodic reports/ dashboards, e.g., spend coverage, sourcing velocity, category yields, compliance, investments, period costs, continuous improvement, business satisfaction
- Deploying the firm’s excess liquidity
Reporting & Analytics Manager, IT
07/2004
-
05/2010
New York, NY
- Managing the firm’s funding and liabilities
- Aggregating and managing the structural interest rate and foreign exchange risk of JPMC’s four main businesses
- Managing the firm’s liquidity risk and its regulatory compliance
- Partnering with Corporate Treasury, JPMC core lines of business (LOBs) and Risk Oversight to produce key reports and metrics for regulators and senior leadership to measure and validate JPMC’s liquidity and structural interest rate risk
- Overseeing the operating model supporting the sourcing and flow of data from LOB systems of record to ensure data integrity through variance and trend analysis and reconciliations to the Firm’s general ledger
- Management of change to the operating model, system architecture, and interest rate risk models where the team’s functions are dependent
- Reconciling source data to the firm’s balance sheet and other golden sources to maintain the integrity of data used in the risk calculation process
- Partnering with contacts in the firm’s lines of business, control and oversight and interest rate risk strategy team to investigate and explain threshold breaches with source data and explain and resolve variances identified in reconciliations
Education
Washington State University Spokane
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Excellent relationship-building and interpersonal skills, with an ability to influence key stakeholders
- Excellent analytical, database skills, and problem-solving abilities
- Proven experience with SQL including SQL Server, Oracle and Teradata, MS Access
- Self-starter with problem solving skills who can provide thought leadership and drive results
- Solid computer skills (Excel, Word, PowerPoint, Outlook, Visio)
- Working experience with analytics tools and data visualization products
- Lead best practices and continually improve ongoing reporting and analysis: automation, data integrity, test design, analysis, validation, and process mapping
How to write Reporting & Analytics Manager Resume
Reporting & Analytics Manager role is responsible for analytical, modeling, messaging, analysis, retail, finance, training, integration, database, procurement.
To write great resume for reporting & analytics manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Reporting & Analytics Manager Resume
The section contact information is important in your reporting & analytics manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Reporting & Analytics Manager Resume
The section work experience is an essential part of your reporting & analytics manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous reporting & analytics manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular reporting & analytics manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Reporting & Analytics Manager resume experience can include:
- Advanced Microsoft Excel skills such as pivot tables, macros, advanced formulas
- Experience in building and maintaining standards and best practices
- Experience in one or more of the following reporting technologies: Workday, OBIEE, Tableau, MS Power BI
- Hands-on experience using SQL or other querying language
- Experience in solving analytical problems using quantitative approaches or equivalent
- Experience consulting on business process improvement
Education on a Reporting & Analytics Manager Resume
Make sure to make education a priority on your reporting & analytics manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your reporting & analytics manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Reporting & Analytics Manager Resume
When listing skills on your reporting & analytics manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical reporting & analytics manager skills:
- Strong analytical background with experience leveraging consumer and market insights to influence operations at scale and improve user experience
- Outstanding time management and organizational skills; and
- Open, honest & clear – managing conflict effectively
- Experience of direct line management experience of teams in a global setting
- Strong working knowledge or US GAAP accounting and reporting standards
- Leads analytics team: marketing, finance, sales, quality, ISC by building a strong MOS with Matrix managers
List of Typical Experience For a Reporting & Analytics Manager Resume
1
Experience For Senior Reporting & Analytics Manager Resume
- Coordination of all senior stakeholders influencing change across region on key initiatives e.g., MWB, BSER reporting, CCAI program, Fails remediation, BSER integrity etc
- Report writing skills that are Executive ready, that are intuitive, easy to read, and tell a story
- Develop strategies for effective data analysis and reporting across Asia
- Experience working in a sales/sales excellence capacity with a digital publisher
- Advanced Reporting & Analytics experience
- Advanced technical experience in one or more of the following areas: Workday, MS Access or SQL, Visual Basic, PowerPivot
- Experience in analytics and reporting
- Some experience with Object Oriented Programming Languages (e.g. Python)
- Demonstrated ability to perform successful forecasting techniques
2
Experience For Global Reporting & Analytics Manager Resume
- Experience with GAAP and IFRS accounting best practices
- Experience with Tableau or other business intelligence and analytics software
- Experience in an HR support role with general knowledge of recruitment practices and process
- High initiative and sense of ownership with strong customer focus
- Understanding of balance sheet exceptions, operations controls and reporting, cash and stock reconciliations
- Interfacing with the various global teams for our different GBE, providing them with the concise information they need to drive our business forwards
- Tracking, reporting and developing analytics and insights for HR and/or Business Leaders
3
Experience For Reporting & Analytics Manager, IT Resume
- Subject matter expert for all existing and any newly developed staffing systems/programs
- Ensure all staffing tools and systems adhere to applicable government regulations and reporting requirements
- Perform data collection and generate reporting using visualization tools in a timely manner
- Preparation and management of senior stakeholder engagement material including dashboards, metrics, presentations, etc
- Developing/expanding current capabilities, including expansion of current products to business areas beyond ICG, developing dashboards/methodology for operational risk management
- Coordination of all senior stakeholders influencing change across region on key initiatives, e.g., MWB, BSER reporting, CCAI program, Fails remediation, BSER integrity, etc
- Developing/expanding current capabilities including expansion of current products to business areas beyond ICG, developing dashboards/methodology for operational risk management
- Understand the daily, weekly, monthly processes for APAC BSER Reporting and Analytics including report creation, data analysis and investigation, participate in relevant continuous improvement projects
4
Experience For Global Books Reporting & Analytics Manager Resume
- Coordination of all senior stakeholders influencing change across region on key initiatives
- Oversight of pre-employment processing administration and shared services team
- Point of contact for vendor relationships and contract negotiation for recruitment process outsourcing vendors
- Develop and produce HR analytics, dashboard and scorecard illustrating progress and opportunities
- Keep abreast of industry trends and evolving technologies
5
Experience For HR Reporting & Analytics Manager Resume
- Build and manage a team that provides scalable reporting and analytics solutions for Customer Operations
- Create Analytics Strategy, Build and Drive Reporting and Analytics systems
- Drive Operations Excellence across all processes at Reporting and Analytics team
- Attract and develop talents in the team, hiring high potential leaders to drive the overall strategy
- Expertise with SQL querying language (MSFT SQL Server and TeraData)
- Expertise with SQL querying language (MS SQL Server and Teradata)
- Expert level expertise in MS Excel, with proficiency using formulas, pivot tables, linked worksheets, and charts
- Design and execute test plans/scripts in sync with project development life cycle
- Acts as the internal consultant between cross functional teams
6
Experience For O&t-controls Reporting & Analytics Manager Resume
- Builds, leads, and maximizes project teams in order to achieve project plans on time and within budget
- Construct complex models to meet business case requirements
- Partners with field leadership and boutique management to ensure execution of corporate initiatives
- Supports, influence and challenge decisions based on data and insightful analysis
- Acts as liaison for key business partner areas like Community Banking and Insurance Service to ensure alignment of strategies and resources.,Identifies high-leverage opportunities for improvement in cost, quality, service, and speed
- Assists with project plans, budgets, process design, staffing, metrics, systems requirement definition and cost/benefit analyses.,Manages technology and continually drives improvements in systems to meet needs of business lines
- Performs complex quantitative and qualitative analyses to assess operational performance
- Understands business impact of performance statistics and recommends improvement strategies
7
Experience For Data Reporting & Analytics Manager Resume
- Provides leadership for performance management focused on attaining strategic goals; motivates a team with varied functions, fosters continuous process improvement, develops/retains talent
- Manages team members responsible for operational communications, reporting/analysis, policies and procedures documentation, escalated customer issue resolution, process, project and technology management across all teams
- Works with leadership to understand strategies and drive cost effective business solutions
- Development and oversight of applicant tracking system and related system integrations with third party vendors. Responsible for ongoing technology development, enhancements related to talent acquisition
- Develops departmental policies and procedure to support company recruiting and staffing efforts. Ensures programs are in compliance with state and federal laws and guidelines
8
Experience For Customer Care Reporting & Analytics Manager Resume
- Manages, updates and controls access to Recruitment Playbook and Talent SharePoint sites and Talent Advisor training documenting companywide talent acquisition process and polices
- Enhances professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise
- Budgetary responsibilities for Talent Acquisition
- Experience mining marketing data and developing reports using a variety of reporting/analytics software packages with an aptitude for learning new reporting software packages
- Evaluate current and emerging tools to recommend and architect a global reporting and analytics engine for today and tomorrow’s needs. Analyze current systems and processes and recommend new and improved ways to manage data for better and faster decision-making
- With Development’s management, align reporting needs with overall strategies for annual, capital campaign and long-term fundraising goals
9
Experience For Jpmorgan Chase Ctmo-interest Rate Risk Reporting & Analytics Manager Resume
- With campaign consulting firm and Development leaders, determine prospect pyramid structure and provide advice about development officers’ portfolio makeup
- Experience developing HR reporting in a PeopleSoft and OBIEE or similar environment
- Experience creating/developing Executive level reports
- Mentors in building and testing new reports ensuring quality and drive knowledge sharing
- Proficiency with Windows based PC environment including MS Office (Word, Excel, Access, Power Point)
10
Experience For Marketing & Reporting Analytics Manager Resume
- Familiarity with SQL and basic programming
- Structure, perform Quality Assurance, and deliver recurring reports and dashboards accurately and on-time
- Develops a data strategy in partnership with divisional clinical teams and clinical research organizations (CRO’s)
- Supports architects to provide best solutions to meet project’s data needs
- Become the lead for the Reporting & BI strategy for Indirect Finance, Marketing, and Sales. Develop database infrastructures, dashboards, and provide deep dive analytics into trends of the business
- Derive insights from partner financial analysis of major accounts/channels along all Customer Lifetime Value dimensions and consult accordingly (e.g. voluntary churn, payback, NPV, ROI, and value added.) Evaluate financial impact on partner's P&L. Develop comprehensive models to aid evaluation of initiatives and portfolios
List of Typical Skills For a Reporting & Analytics Manager Resume
1
Skills For Senior Reporting & Analytics Manager Resume
- Prior experience in a reporting environment and/or risk-based analysis role in Insurance or Bank environment would be an asset
- Strong working knowledge of management reporting tools and processes within the contact center industry
- Specify and prioritize data requirements with Business Intelligence group in alignment with Global Operation leadership
- Ensure data integrity and execute data validation with the Business Intelligence group
- Extensive knowledge of banking products and services. Strong understanding of the U.S. banking industry
- Strong facilitator in meetings
- Strong work ethic and desire to succeed (often with minimal supervision)
- Microsoft Office experience: Advanced knowledge of Excel; Proficient in PowerPoint
2
Skills For Global Reporting & Analytics Manager Resume
- Syndicated Data experience: Proficient in IRI and Nielsen data platforms
- Being able to present a clear message
- Being abre to provide the “real” picture
- Responsible for leading the CRM Multi-Channel Marketing Reporting and Analytics capabilities and team
- Create / oversee creation of, enhance and deliver recurring weekly/monthly/quarterly business review reporting for global Global Operations
3
Skills For Reporting & Analytics Manager, IT Resume
- Perform descriptive analytics on massive data to uncover trends, develop hypothesis and test them in order to make recommendations to improve business strategy and performance
- Support all data asks and deliver ad-hoc reporting upon request of the Global Operations leadership team, as well as drive other reporting areas (i.e. CPU reporting with Sales groups across all LOBs, including maintenance of system taxonomies such as contact reasons, refund status, etc.)
- Define and communicate performance metrics and trending
- Understand challenges and blockers with regards to reporting and analytics requests and work with correct teams to resolve
- Continue development of Bank of the West’s marketing analytics roadmap
4
Skills For Global Books Reporting & Analytics Manager Resume
- Produce clear, concise and insightful reporting
- Tableau or similar BI application formal training / certifications
- Proactively lead the team by giving clear guidance on performance expectations and work allocation, providing feedback and suggestions on deliverables, as well as identifying team members’ professional strengths and opportunities and identifying ways to continuously elevate the team’s skills set
- Experience in indirect line management of colleagues and teams across the globe in the relevant fields
- Foster a customer-centric culture by recognizing and rewarding the team
- Decision Science: SPSS, SAS, R, Python, Alteryx, JMP, AIMMS, RapidMiner (or similar)
5
Skills For HR Reporting & Analytics Manager Resume
- English written and oral
- Abilities to deal within a muticuluaral environment
- Drive for change & improvments - innovative
- Experience in customer operations, contact centers, or similar environments in the areas including data warehousing (understanding of relational databases, data structures and architecture) and business intelligence tools, techniques and technology, or experience in analytics, business analysis or comparable consumer analytics solutions
- Proven analytical and quantitative skills (including ability to effectively use business tools such as Excel/Access to open-source tools such as R, Python, etc.) and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses
- Experience with dashboard/BI tools like Microstrategy, Tableau or Falcon
- Advanced Oracle SQL knowledge (using iterative functions, iterating on WITH statements, methods of tuning SQL code, etc.) and database in a business environment with large scale complex data sets
- Advanced proficiency in MS Word, Excel, Outlook, and Access
- Analytical and pragmatic with an ability to interpret and present complex data in a simple manner
6
Skills For O&t-controls Reporting & Analytics Manager Resume
- Analyze marketing campaign performance, report on key business metrics, develop insights through customer analysis, and provide strategic insights to the team’s business partners
- Lead a team of 4-6 Analysts
- Structured and assertive message
- Easy for customer to deal with
- Delivers constructive feedback with solutions
7
Skills For Data Reporting & Analytics Manager Resume
- Management Analysis and Reporting: Responsible for conducting regular in-depth analysis, forecasting, benchmarking, and management reporting. Within this accountability, this role’s responsibilities include
- Execute the delivery of management reporting risk data that contributes to management’s understanding of TDI’s risk profile, and is integrated into the day-to-day management activities of TDI
- Conducting periodic evaluations and industry benchmarking to assess the effectiveness and quality of management analysis and reporting of TDI’s risk profile
- Adept at breaking down complex problems into manageable parts in a systematic manner
- Clarifies complex data - making complex information easily understood
8
Skills For Customer Care Reporting & Analytics Manager Resume
- Analyze and understand complex relationships
- Influence multiple stakeholders throughout TD
- Identify loan populations, generate statistically significant samples and assign samples to MB Risk’s Quality Assurance team to be tested
- Ensure processes and procedures are current, robust, documented and followed
- Highly organized individual with great attention to detail
- Experience mining data and developing reports using a variety of reporting/analytics software packages with an aptitude for learning new reporting software packages
- Doesn’t hesitate to ask for help and brainstorm with peers
9
Skills For Jpmorgan Chase Ctmo-interest Rate Risk Reporting & Analytics Manager Resume
- Experience mining data and developing reports using a variety of reporting/analytics software packages with an aptitude for learning new reporting software packages
- Quantitative analysis, regression modeling analysis and strong business statistics skills
- Experience in requirements gathering and documentation
- Experience managing relationships with vendors and business partners on projects
- Proven success delivering technology solutions from concept through execution and maintenance across a matrixed, complex environment
- Experience with analytics in data warehouse environment
10
Skills For Marketing & Reporting Analytics Manager Resume
- Product management experience with at least 2 years in a data-related role
- Experience with data analysis tools (Power BI, Tableau, etc.)
- Develop dashboards that help field leaders identify trends, act on compliance issues and drive performance and effectiveness
- Delivering high quality and timely reporting to internal stakeholders
- Understanding of Ops Risk and Control strategy, goals and alignment of PMA Controls reporting stream and respective execution
- Update and maintain central database files supporting data analytics and reporting
- People leadership through setting goals, performance evaluation and coaching
- Familiarity with analytics products, data collection methodologies, data modeling and omni-channel data integration
List of Typical Responsibilities For a Reporting & Analytics Manager Resume
1
Responsibilities For Senior Reporting & Analytics Manager Resume
- Experience utilizing statistical software such as R, SAS, etc
- Previous people management experience managing a team of up to 5 analyst
- Proven ability, with a portfolio to share of examples of reports that were designed to support Executive Leaders
- Ideally 5+ years' of digital experience
- Experience in SAP
2
Responsibilities For Global Reporting & Analytics Manager Resume
- Knowledge of BI Tools (SSRS, Tableau, Power BI, Lumia, etc) , ETL packages (SSIS) and Cube Technologies (SSAS, Essbase, etc.)
- Assesses the needs of the business, prioritize projects and drive new reporting requirements to completion. Enable data architecture and solutions that best meet the analytics and reporting needs of the business. Drive clarity on requirements and ensure delivery meets agreed upon requirements
- Acting as a lead, design and build reports and analyses that reflect complex program levers, directly impacting product profitability, in order to support device portfolio strategy and Device Lifecycle Management (DLM)
- Identify and quantify operational issues to enable business decisions such as prioritization and communication of issue impact and severity or enabling monitoring
- Provide insight on requirements, design, and UAT on Enterprise-wide projects involving device sand DLM; review and provide input on project documents prepared by others
- Develop and implement IFRS Monthly Financial Review (“MFR”) package including IFRS based financial statements and footnotes, GAAP/IFRS bridges and driver based analytics
3
Responsibilities For Reporting & Analytics Manager, IT Resume
- Build-out and streamline IFRS monthly close processes through leveraging systems and established reporting best practices. Enhance communication with DT counterparts
- Optimize MFR process by combining existing analytics with MFR deck, developing an executive view, creating and applying a uniform style guide, streamlining content, and building accounting treatment appendix
- Participate in departmental modernization efforts to eliminate pain points of operational accounting stakeholders through automation, enhanced reporting, and shortening lead time of the financial statement close process
- Liaise with Accounting team to embed reporting data within existing processes and facilitate push-button reporting
- Participate in enterprise projects to ensure appropriate requirements are developed based on a solid understanding of the impacted systems and the transactional flow and ensuring regression testing is performed
- Play a key role in ongoing process improvement areas in SEC reporting including electronic workpapers, inter/intra-report validations, cash flow statement workbooks, preparation and approval workflow, calendar set and task listing
- Document source and dependent relationship for all information presented externally
- Work with leadership teams across the enterprise, including Marketing, Credit, Finance, Treasury, and Accounting, to provide key reporting solutions to drive enterprise financial results
- Able to build SAS programs/scripts to extract and process data from OLTP/OLAP database systems
4
Responsibilities For Global Books Reporting & Analytics Manager Resume
- Processing and analyzing large volume data through reporting tools Crystal Report, Business Object, Microsoft SSRS, and data visualization tools including Tableau or PowerBI
- Evaluates data collection process to determine efficiencies
- Assesses the needs of the business, prioritize projects and drive analyses to completion. Work cross-functionally as needed to enable data architecture and solutions that best meet the analytics and reporting needs of the business
- Use statistical and other quantitative modeling techniques to analyze large data sets, identify business opportunities and quantify risks. Supports advanced analytics including prescriptive and predictive analyses
- Identify and communicate key insight behind reports and analyses to leadership team
- Collaborate with business stakeholders to understand business needs and objectives
5
Responsibilities For HR Reporting & Analytics Manager Resume
- Define company-wide metrics and relevant data sources
- Lead and develop a team of data analysts
- Oversee all analytics operations to correct discrepancies and ensure quality
- Research and recommend opportunities for data acquisition
- Build systems to transform data into actionable business insights
- Background in market research and project management
- Knowledge of Excel, R and SQL; familiarity with business intelligence tools (e.g. Tableau, SAS)
- Work with and influence a diverse organization with remote team members
6
Responsibilities For O&t-controls Reporting & Analytics Manager Resume
- Travel within Asia required
- Expert in Excel and proficient with SQL and other similar tools required
- A genuine passion for data
- Accomplished collaborator with a true bias for action
- Self-motivated / Proactive / Team-Player
- Demonstrated knowledge of a variety of analytical concepts and techniques including: cost-benefit analysis, sensitivity analysis, predictive analytics, optimization, decision trees, performance metrics and scoring
7
Responsibilities For Data Reporting & Analytics Manager Resume
- Expertise with BI tools such as Tableau and PowerBI
- BA/BS in Math, Statistics, Economics, Computer Science, or other quantitative fields
- The HR Workforce Analytics group is looking for a technical, ambitious and innovative individual to join its team! With People being one of First Data’s most important assets, the team’s mission is centered on providing actionable insights to clients in order to make intelligent business decisions regarding its 24,000+ Global Workforce
- The support this team provides is critical in decision-making and aids in the advancement of key Human Capital initiatives and the execution of company strategies
- Team participation is an essential part of the role in completing requests and other project-based work in support of the Workforce Planning and Analytics function
8
Responsibilities For Customer Care Reporting & Analytics Manager Resume
- Patient Services reporting and analytics execution leading to insight generation
- Data integrity monitoring and support
- Lead transformational Projects as well operational transitions
- Drive SIOP labor/productivity at the Department level
- Effectively manage the relationships with main stakeholders: Sales, Finance, Marketing, Quality, ISC and other functions managing expectations and ensuring quality, accuracy and in time delivery of the requests
9
Responsibilities For Jpmorgan Chase Ctmo-interest Rate Risk Reporting & Analytics Manager Resume
- Drive Performance Management & Capability Development Initiatives in the team
- Identify & drive Process improvements/Continuous Improvement initiatives
- Drive positive employee relationships (incl PER process)
- Optimize and update data infrastructure (tools, collection methods, input, storage, retrieval…) to optimize accessibility, stability and ease of data retrieval
- Be “The Schwab” destination for reliable and accurate data on offshore vendors
- High Impact Communications- Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
- Experience with Global client environment
10
Responsibilities For Marketing & Reporting Analytics Manager Resume
- Preferably a proven expertise in a multicultural environment
- Self-starter, Fast learner, Flexible
- In data management role, preferably within CPG industry or related supplier or agency role
- CPSM® ISM Certification or similar procurement certification
- Salesforce administrative certification
- Provide subject matter expertise over Workiva to Reporting, Accounting and Modernization teams. Play key role in departmental modernization efforts by identifying opportunities to leverage Workiva to improve processes. Assist in implementation efforts and provide train to empower partners to self-serve. Work with vendor on needed functionality and break-fixes
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