Reporting & Analytics Analyst Resume Sample
Odessa Lind
7527 Zemlak Turnpike,
Houston,
TX
+1 (555) 525 2004
Work Experience
Senior Reporting & Analytics Analyst
08/2016
-
PRESENT
Houston, TX
- Identify HR needs and the HRIS reports to fulfill these needs; make alterations to existing reports to gather and report data as necessary, in addition to identifying training needs of end users
- Research and resolve HRIS issues, troubleshoot unusual data entry situations, system and payroll issues, unexpected results or process flaws; recommend solutions or alternate methods to meet requirements
- Create and customizes timely metrics, trends, statistical data, analytics, summaries, graphical representation, and special reports as required utilizing HRIS systems, Excel and other applications to manipulate, analyze and logically present data
- Design spreadsheets and databases using information compiled from numerous sources as necessary to meet the needs of the customer
- Recommend process/customer service improvements, innovative solutions, and serve as a key liaison with third parties such as payroll and other HR business units throughout the organization
- Understand day-to-day operations to maintain the accuracy and integrity of data when processing reports; work with other HR functional areas to correct discrepancies
- Perform biweekly, monthly and quarterly audits, analyzing data using Workday, Access and Excel; provide proactive feedback to the department
- Two years of experience in reporting analysis, supporting HRIS or related systems
Reporting & Analytics Analyst
07/2011
-
07/2016
New York, NY
- Understanding of relational databases and query design
- Conducts current state analysis and develops, recommends, and documents customer requirements
- Analyzes Information and evaluates results to choose best solutions utilizing critical thinking skills
- Provides business intelligence to management by assembling and summarizing data, preparing reports, making presentations of findings, analyses, and recommendations
- Prepares executive briefings and presents findings to owning service lines and customers
- Increases productivity and efficiency by developing automated processes and applications
- Writes queries including compile, code, categorize, calculate, tabulate, audit and verification
Reporting Analytics Analyst
10/2008
-
04/2011
Detroit, MI
- Transforms user requirements into logical structured computer program design
- Reviews, Implements, and validates software upgrades and releases
- Performs structured testing and follows established guidelines for system change control
- Provides support to staff and vendors as projects move from design and planning to operational status
- Creates extracts and interfaces, including transformation and load functions using existing databases and systems
- Providers analysis and programming support for systems of moderate to high complexity affecting multiple departments or entities
- Supports IT Governance workflow; provides technical and analytical support in the evaluation of new financial, clinical, or enterprise systems software products, and participates in the development and maintenance of key performance indicators and data definitions as a means for improving clinical and financial performance and outcomes
- Provides ongoing and regular reviews of incidents, requests, and tasks to ensure high customer engagement and satisfaction
Education
International Technological University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong analytical problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills
- Superior organizing, priority setting and time management skills; uses time and resources effectively and efficiently
- Strong communication skills. Ability to understand requests, develop solutions and effectively communicate with all middle and executive management
- Able to demonstrates effective problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking
- Able to demonstrate experience developing and validating predictive models
- Advanced skills and previous work experience of SAP Business Objects, Crystal, Epic Reporting Workbench, Excel and SQL required
- Excellent verbal and written communication skills, with the ability lead structured meetings and deliver a message to management
How to write Reporting & Analytics Analyst Resume
Reporting & Analytics Analyst role is responsible for analytical, sql, excel, basic, research, reporting, leadership, retail, finance, credit.
To write great resume for reporting & analytics analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Reporting & Analytics Analyst Resume
The section contact information is important in your reporting & analytics analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Reporting & Analytics Analyst Resume
The section work experience is an essential part of your reporting & analytics analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous reporting & analytics analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular reporting & analytics analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Reporting & Analytics Analyst resume experience can include:
- Demonstrated successful experience overseeing others, directly or indirectly, including effective development, coaching, and mentoring
- SQL skills and experience with Salesforce
- Demonstrated work experience in managing and/or leveraging 3rd party providers/BPOs/outsourcers
- Greater than 5 years of demonstrated experience with reporting and analysis
- Proven track record of translating business stakeholder needs and corporate requirements into effective products services or solutions
- Demonstrated experience and acumen in driving compliance of HR Services
Education on a Reporting & Analytics Analyst Resume
Make sure to make education a priority on your reporting & analytics analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your reporting & analytics analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Reporting & Analytics Analyst Resume
When listing skills on your reporting & analytics analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical reporting & analytics analyst skills:
- Effective interpersonal skills to develop productive relationships with other LSC functions
- Strong logical skills to support programming requirements
- Proven experience executing (through others) the building and/or integrating of new or existing processes
- Skills in interpreting data, predicting trends, and solving problems
- Demonstrated experience learning, designing and/or implementing new or improved processes
- Chargeback experience. Experience working with Management/Sr. Leadership
List of Typical Experience For a Reporting & Analytics Analyst Resume
1
Experience For Senior Reporting & Analytics Analyst Resume
- Advanced skills with Microsoft Excel and Outlook
- Knowledge/ Experience in advanced MS excel and their formulae (including vlookup knowledge and creating pivot tables)
- The ability to prioritise multiple workloads
- Experience with customer’s replenishment business, seasonal budgets and OTB / receipt plans
- Demonstrated ability to support an environment that emphasizes client-focus, collaboration and interdependence
- Demonstrated collaboration with businesses and functions
- Exposure to Core HR, Talent Management, Applicant Tracking Systems, Onboarding Tools, HR Reporting Systems, etc. such as Taleo, SuccessFactors, PeopleSoft
- Project management for internal reporting projects
2
Experience For Hris Reporting & Analytics Analyst Resume
- Project participation in projects related to reporting functions
- Documentation of requirements, projects, processes, training, etc
- Assist with report development and design including analytic dashboards
- Identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects
- Collaborate and partner with cross functional teams on investigative advanced analytics and predicative modeling projects
- Service Level Tracking and Analysis 30%
- Familiar with leveraging VBA to automate processes
3
Experience For Reporting Analytics Analyst Resume
- Attention to detail and ensuring quality
- Analyze retailer promotional strategies to determine pricing strategies and promotions to maximize sales, inventory investment and profitability
- Drive sales by micro-managing replenishment business at store and size (SKU) level
- Use current sell thru information from various accounts to build and maintain sizing requirementsfor production
- Automation of current reporting routines
- Lead the creation and delivery of new analysis and reporting for ORM and TPRM functions
- Create and deliver analysis and reporting that enables an integrated / holistic view of ORM and TPRM
4
Experience For Reporting / Analytics Analyst Resume
- Transition from legacy to new reporting
- Delivery of Training and Deployment
- Conduct high-Level impact analysis on client requests for reporting support and provide results
- Project specification documentation on requested services to meet business needs, including solution design documentation
- Lead and participate in the activities involved in developing a comprehensive and logical test plan to confirm the end user requirements are met
- Provide justification to client/requestor for any rejected reporting requests
- Escalate applicable reporting requests to Data Privacy Approval Team
5
Experience For Human Resources Reporting & Analytics Analyst Resume
- Offer availability for urgent reporting request approvals
- Data analytics/reporting/build dashboards
- A broad understanding of how Process, Data and Technology interact across the HR Service Catalog
- Interim reporting Requirements
- Provide mentoring of other team members as needed
- Performs structured testing
- Conduct data analysis and data quality assessment
- Develop and execute Microsoft SQL queries
- Escalation to management as needed
6
Experience For Wealth Management Reporting & Analytics Analyst Resume
- Follows established guidelines for system change control
- MS in Math, Statistics, Economics, Computer Science, or other quantitative field
- Experience doing quantitative analysis preferably for a social web company or a company with focus on customer service as its central value proposition Strong written and verbal communication
- Create and provide Channel revenue metrics visualized to support Channel MBR’s & QBRs
- Monitor exposures against WM’s Credit Limit Framework
- Serves as the main reporting contact with external third-party servicing clients assessing client’s reporting needs and prepares both third-party reporting packages as well as ad-hoc report requests
- Prepares large volumes of data from our Data Warehouse and Data Lake into analytical datasets and trusted data sources to be used for insights generation
7
Experience For HR Reporting & Analytics Analyst Resume
- Develops interactive visualizations off of analytical datasets and trusted data sources to help our business partners understand business trends, formulate business actions and understand outcomes of business actions
- Conducts ad-hoc quantitative analysis to test business hypothesis and recommend business actions based on the analysis results
- Performs inferential statistical analysis to quantify relationships between business drivers and outcomes. These results are used to inform business strategy and tactics
- Designs and analyzes controlled randomized experiments to understand value of business actions on outcomes. These results are used to inform business strategy and tactics
- Synthesizes technical results for presentation to business partners
8
Experience For Customer Care Reporting & Analytics Analyst Resume
- Familiarity with property/casualty policy administration, claims, and statistical systems
- Oversee production, maintenance and distribution of monthly, quarterly and executive reports. Incorporate feedback to better support HR’s ability to share the work with their business clients and consult accordingly
- Liaison to the technical business intelligence team
- Identify and pursue continuous improvement opportunities
- Generate recurring scorecard reports and analysis associated with call centers and customer service satisfaction, to support managers in customer care as well as other business units (warranty, TSO, dealer network, etc.)
- Create executive level PowerPoint presentations
- Perform complex analysis and interpretation of customer and case data, and communicate key findings across organizations and management team
9
Experience For Channel Operations Reporting & Analytics Analyst Resume
- Produce accurate on-demand, daily, weekly, quarterly and yearly Support metrics
- Design, develop, manage, and monitor reports, dashboards and metrics in Salesforce, JIRA, and Tableau
- Gather business requirements and create metrics and dashboards to satisfy the business needs
- Analyze case data and drive improvements across the organization to increase overall customer satisfaction
- Identify opportunities for business process improvements and make recommendations
- Analyze data, reports and dashboards and an ability to “dive into” systems and formulate new and better ideas on how to better support stakeholders
10
Experience For Servicenow Reporting & Analytics Analyst Resume
- High proficiency with Jira, Word, Excel with advanced abilities, PowerPoint, Access and Visio
- Provide oversight and guidance to customers on report data input requirements
- Partners with operational leadership to ensure service levels are met
- Monitors CMS for calls in queue, excessive talk time, agents in an extended aux status
- Conduct analysis and recommend solutions to real-time performance issues
- Analyze past call volume, interval arrival patterns and staffing patterns and provide monthly and other long-range forecasts consisting of required staffing levels to ensure service goals are met
- Excellent knowledge of SQL server
- The ability to coach existing team members on the use of SQL Server is essential
List of Typical Skills For a Reporting & Analytics Analyst Resume
1
Skills For Senior Reporting & Analytics Analyst Resume
- Able to effectively operate across different cultures
- Self-direct work, effectively multi-task and meet deadlines required
- Work effectively with cross-functional teams to document requirements and ensure consistency across systems and business processes
- Customer service, analytical and research skills required
- Presentation Skills with PowerPoint and Google Slides
- Effectively communicate with all levels of business – internal and external
- Understanding of and experience writing SQL statements
- Reporting project prioritization and coordination with internal clients for support and services
- Five years of experience in reporting analysis, supporting HRIS or related systems
2
Skills For Hris Reporting & Analytics Analyst Resume
- Advanced knowledge and previous work experience of financial, clinical, web based computing, or enterprise systems setting
- Proven success in leading the development and implementation of reporting strategies
- Five to eight years of experience in reporting analysis, supporting HRIS or related systems
- Coordinate with Information Technology resources to obtain data, communicate business reporting needs, and validate reporting & analytics output
- Experience required data analysis and reporting
- Proficiency with MS Office programs, particularly Excel, and experience working with retailer systems (MDW, SAMS, RIM, BIS, E3, JDA)
- Work experience in a top-tier consulting firm, investment bank/PE/VC, technology company
- Previous work experience using verbal and written communication to a variety of audiences through a range of modalities
- Experience managing processes and delivery within a global context or with global components in collaboration with Businesses and Functions
3
Skills For Reporting Analytics Analyst Resume
- One or more years of technical data management and reporting experience (or the equivalent)
- Facilitate user acceptance testing and post production validation
- Build strong relationships with HR solutions teams to understand key concerns and apply learnings to improve delivery
- Strong financial acumen- understand the numbers and the story / opportunities behind them
- Able to demonstrate proficiency in Advanced capabilities with Excel, Access, Business Objects
4
Skills For Reporting / Analytics Analyst Resume
- Change Management and Communication Experience
- Strong ability to pull data from numerous sources and to create presentations for all levels of management
- Experience in Information Technology, 3 specifically in reporting and analysis
- Project management experience, with understanding of project management and control
- Experience in commercial real estate finance
- MS in Math, Statistics, Economics, Computer Science, or other demonstrated expertise in a quantitative field
5
Skills For Human Resources Reporting & Analytics Analyst Resume
- Experience using SQL or other querying language
- Knowledge/ Experience in Access Database
- Knowledge/ Experience in SharePoint administration
- Use business tools and advanced industry knowledge to monitor the effectiveness of processes and personnel
- Demonstrate ability to determine trends and communicate critical problems with recommended resolution
- Identify business process gaps and work towards improvement of existing workflow, streamlines reports for the business in order to be focused and effective
- Experience in Operations Management
- Working knowledge of the LMS/PLM system
- Monitoring market and site level KPIs to identify trends in performance
6
Skills For Wealth Management Reporting & Analytics Analyst Resume
- Maintains predictive analytics models by maintaining scoring datasets and running existing scoring algorithms
- Supports custom reporting for call queues using MSSQL Reporting Services and WFM data warehouse
- Establish on-going partnership with the Account’s Planning and Buying & internal stakeholders
- Create an end to end process for the reporting to the original requirements, calling out deviations where necessary to all stakeholders
- Ensure accurate billing counts are obtainable and methodology is incorporated into the billing system
- Work with the client/requestor and the CBS reporting team to design and deliver on adhoc reporting requests
7
Skills For HR Reporting & Analytics Analyst Resume
- Develop and promote self-service reporting capabilities, developing user capabilities
- Support business partnering requests and work with with IT and other business partners to ensure delivery of reporting solutions
- Develop data visualizations and exception based reporting to be used by the Customer Service, Supply Chain Planning, and Quality teams
- Provides Consulting, Simple Analytics and ad hoc reporting
- Create executive ready presentations leveraging analytics and working with business partners for content
- Providers analysis and programming support for systems of moderate complexity affecting multiple departments or entities
- Follows established guidelines for reviewing and resolving incidents, requests, and tasks to ensure high customer engagement and satisfaction
8
Skills For Customer Care Reporting & Analytics Analyst Resume
- Coach existing team members on the use of SQL Server
- Provide impact assessment of hours required to produce timescales and on-going BAU impact to internal stakeholders
- Create supporting reports/documentation for the purpose of granular analysis
- Distribute the report to internal stakeholders for review and signoff before passing to external stakeholders for the same
- Manage relationships between service delivery providers (internal and external) required to support efficient delivery of reporting services
- Build relationships with Global IT to influence and inform on reporting and technology solution requirements
9
Skills For Channel Operations Reporting & Analytics Analyst Resume
- Foster the GHRS Team Vision: Solution Driven. People Focused. Accelerating Business Performance
- Further develop, tune and manage the Reporting Governance or Operations process
- Manage and report on HR Reporting Team demand
- Establish and refine Reporting Service Level Agreements (SLAs)
- Provide consultative guidance for report requestors in the business including documented insight based on the report results
- Able to apply knowledge of VBA programming
- Use data mining and trend analysis to compile and creatively display data
- Execute approved custom reporting requests provided by stakeholders
- Prepare reports as required (e.g. working capital analysis, product line profitability, price realization, analysis of allowances)
10
Skills For Servicenow Reporting & Analytics Analyst Resume
- Ensure strategic reporting needs of the business are met in accordance with agreed service level agreement
- Create basic to intermediate reports using Microsoft SSRS or Crystal Reports
- Lead change from traditional reporting to more interactive visual analytical tools
- Communicate complex concepts in simple terms keeping diverse audience in mind to drive results
- Communicate complex concepts in simple terms while keeping a diverse audience in mind to drive results
- Extract business data from across our organisations’ databases using SSIS and SQL Server
- Collaborates with global service centers with the development of reporting requirements
- Call Monitoring Analysis 70%
List of Typical Responsibilities For a Reporting & Analytics Analyst Resume
1
Responsibilities For Senior Reporting & Analytics Analyst Resume
- Create and Maintain models, reporting and analytics, leveraging both Microsoft Excel and Salesforce Einstein Analytics
- Partner with Department Heads to provide ad-hoc and operational reporting
- Business analytics and reporting for supplier risk and compliance, equipment maintenance contract management and supplier diversity and sustainability
- Knowledge of ASP.NET & VB.NET would be advantageous
- In-still best practice within the wider team
- Work independently on projects but have a team member ethos
2
Responsibilities For Hris Reporting & Analytics Analyst Resume
- Achievement of both internal $ AFP and Gross Margin $ targets along with major account KPI’s
- Develop recommendations for inventory levels and sales plans. Provide detailed fact based arguments and work with accounts to facilitate implementation
- Build business-to-business contacts with major customers
- Analyze the accounts business (sales trends, gross margin, product type, color, size, location etc.) and make recommendations for incremental sell-in opportunities (by week, month, quarter, season, and year)
- Preparation of committee /governance materials
- Development of data governance / quality routines
- Familiarity with Microsoft Office applications (Word, Excel, and PowerPoint mandatory, Access and PowerBI) and automation of processes within these tools
3
Responsibilities For Reporting Analytics Analyst Resume
- Independently problem solve in scenarios where a precedent does not exist
- Local/regional requirements analysis and replication of Best Practices
- Provides Data Subject Matter Expertise
- Delivery of Stabilization Metrics for Deployment Go Live
- Aggregate Operations process information from complex disparate sources quickly
4
Responsibilities For Reporting / Analytics Analyst Resume
- Optimize joint development efforts through appropriate database use and design
- Extract and transform transaction data from the data warehouse sytem
- Analyze data to identify trends, outliers and anticipate future behavior
- Create, develop and deploy useful advanced graphical depictions of relevant data to Operations personnel
- Identify, recommend and implement operational and technological tools to improve efficiency
- Lead, and participate in as necessary, the activities related to consulting with end users to define the scope and objectives of requests, identifying requirements based on end user feedback - including project needs, documentation, training, etc
- Collaborate with development to provide work effort and resource estimates and timelines for requests and projects
5
Responsibilities For Human Resources Reporting & Analytics Analyst Resume
- Direct, continual communication with management and end users on project status and progress
- Conduct process improvement analysis and identify areas for improvement
- Evaluation and consideration of project effects on systems, peripheral applications, etc
- Coordinate and participate in activities associated with assigned projects including estimation of work effort, establishing timelines, monitoring project tasks to ensure project schedule is being met and maintaining project files that are well documented and organized
- Proactively oversee the activities involved in quality resolution of issues related to assigned projects, following through to completions and communicating resolution results to end user
- Ensure timeline and accurate resolution and recommending alternative solutions
- Escalate to supervisor any situation that could adversely impact the services provided
6
Responsibilities For Wealth Management Reporting & Analytics Analyst Resume
- Position requires independent management of all IT needs associated to Critical Clients
- Design and Create Einstein Analytics Dashboards for users throughout the Global Procurement and Shared Services (GPS) team
- Partner with the Finance and Strategy team on monthly budget vs actuals review and report out to CPO
- Love of Technology, willingness to learn new systems
- Analyze data and develops business dashboards for managers, and executives that help drive sales and profit. Partners with Operations Manager to gain approval on product. Provides analyses on store operations (e.g. new store performance, sales analyses and customer experience)
- Performs complex analyses to identify solutions to resolve specific business issues. (Sales) Presents solution recommendations to managers and aids in the implementation of new process
- PHR or other relevant certification
7
Responsibilities For HR Reporting & Analytics Analyst Resume
- Experience and understanding of core business processes and transactions including functional knowledge of HR end-to-end process, HR service catalog and Hire to Retire
- Identified as a successful executor
- Coach up and encourage changes in behaviors
- Up to 10% international travel
- Provide analytical capability to perform complex data analytics to break down and solve problems
8
Responsibilities For Customer Care Reporting & Analytics Analyst Resume
- Identify opportunities to utilize data analytics to improve business processes and business results
- Help customers understand the benefits of different analytical tools, understand and collect reporting requirements from customers, and assist in selecting the right reporting strategy to meet business needs
- Lead and manage medium complexity projects
- Execute intermediate to complex level Microsoft SQL queries
- Constant work performed in an a call-center environment
- Excellent verbal and written communication skills. Able to inform and influence analytical and technical data findings to individuals with various levels of understanding
9
Responsibilities For Channel Operations Reporting & Analytics Analyst Resume
- Review escalated reporting requests from the HR Reporting Team
- Identify and close capability gaps
- Refine HR Report Request and Approval Process to identify efficiencies
- Establish appropriate controls for report visibility
- Able to extract a data set and model it mathematically
- Able to see, sit, stand, walk and write for extended periods of time
- Able to use up to 20lbs of force occasionally, to move, lift or push objects, and/or a minimal amount of force frequently to lift, carry, push, pull or otherwise
10
Responsibilities For Servicenow Reporting & Analytics Analyst Resume
- Position requires independent management of all IT needs associated to Clients
- Impacts assess client requests and ensure that criteria for the requests are clear
- Update MI team documentation and create process flow so that can be passed to specialist team members
- Reliability and ability to maintain confidentially are required
- High level of customer focus and support required
- Maintain confidential employee information required
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