Regional Service Manager Resume Sample
Wallace Terry
611 Bahringer Mountains,
Phoenix,
AZ
+1 (555) 977 1783
Work Experience
Regional Service Manager
03/2016
-
PRESENT
Los Angeles, CA
- Data Policy & Requirements Management
- Provisioning of Data Attestations
- Data Quality Remediation Facilitation
- Ensure effective surgical care to patients as related to Stryker Endoscopy equipment
- Manage and interact with dealer service personnel covering all service and warranty issues for a multi-state region
- Receive phone and email request for technical support, concerns or complaints regarding equipment performance, service related questions, and all warranty related issues
- Supervises the processing of all warranty claims for the region. Including reviewing the claim, requesting additional information when necessary, inspecting casual parts when required, and making final decision to approve or deny claim
- Travel approximately 1 week per month to dealer/distributor locations for infield training of service techs, teach regional service schools, and to resolve any service or warranty issues
- Technical: Broad equipment experience (Thermo Fisher Scientific or related equipment). Logical thought process
Regional Service Manager, Northern Africa
03/2009
-
12/2015
Philadelphia, PA
- Ensure maintenance provider is meeting our service level agreements
- Visit retail locations and receive feedback from store teams regarding performance of third party service providers. Escalate issues appropriately
- Troubleshoot store service quality. Escalate performance, equipment, or facility conditions to enable quick correction. Own the resolution of issues at the store/region level
- Ensure that maintenance service provisions are meeting service level agreements. Participate in developing strategies to provide best in class facility maintenance & services
- Ensures that all areas of the facility operations are in compliance with regulatory statutes, internal requirements, and established SLAs, CPIs, KPIs, and operational guidelines
- Respond to RVP concerns/needs that arise if the vendor is not responsive through normal processes
- Supports the retail locations in day to day maintenance issues to ensure that the properties’ needs are met
Regional Service Manager, Midwest
12/2003
-
09/2008
Detroit, MI
- Lead the development of standards and metrics that are accepted by all stakeholders. Utilize CMMS technology to track work. Work with the warranty coordinator to identify issues and opportunities that need to be addressed
- Assist the Engineering and LCM team in identifying facility capital replacement opportunities
- Ensure that internal governance is adhered to; including regular management reporting & authorization processes
- Continuously strives to provide superior products and customer service
- Expresses oneself in an open and honest manner
- Demonstrates self-awareness and embraces feedback
- This role has revenue generating responsibilities, and as such, US Bank RSM’s utilize a wide range of techniques to manage and achieve revenue goals including contests, reward and recognition programs, sales rallies and other incentives
- A dynamic demeanor is an asset as this role interfaces with other departments, regions, vendors, and agencies. Outstanding follow-up is a necessary skillset for all RSM’s
- Supervises employees. Performs annual performance review and determines compensation increases. Administers discipline; authority to hire and terminate employees. Recognizes and advances quality people. Ensures growth opportunity for competent employees
Education
Grand Valley State University
1998 - 2003
Engineer's Degree in Finance
Professional Skills
- Excellent collaboration skills (the ability to get others, both within and outside span of control to work effectively towards common goals / objectives)
- Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building
- Possess strong analytical skills and have an inherent passion for seeking knowledge, sharing knowledge and continuous process improvement
- Skills in Building Strong Customer Relationships at every level of the Organization
- Strong communication and problem solving skills along with assertive business acumen
- Excellent verbal communication, telephone, technical writing & computer skills required
- Strong people development and coaching skills
How to write Regional Service Manager Resume
Regional Service Manager role is responsible for training, english, computer, retail, collaboration, analytical, communications, leadership, manufacturing, compensation.
To write great resume for regional service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Regional Service Manager Resume
The section contact information is important in your regional service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Regional Service Manager Resume
The section work experience is an essential part of your regional service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous regional service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular regional service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Regional Service Manager resume experience can include:
- Promote technician module/classroom training and skills competition
- Language skills would be beneficial – fluency in English critical, French could be useful
- Extensive and relevant experience in a dealership environment, extensive and relevant experience in the automotive industry
- Project management skills with the ability to meet deadlines
- Sound business acumen and financial skills
- Advanced technical service knowledge and skills
Education on a Regional Service Manager Resume
Make sure to make education a priority on your regional service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your regional service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Regional Service Manager Resume
When listing skills on your regional service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical regional service manager skills:
- Good organizational skills and strong computer skills (Word, Excel, Outlook, etc.)
- Strong systemic problem solving capability and skills
- Excellent computer skills and office applications
- Excellent leadership and open-minded, good communication skill especially on cross-functional team
- Excellent oral, written communication, negotiation and presentation skills
- Excellent customer service skills with an understanding of relationship rather than a transactional focus
List of Typical Experience For a Regional Service Manager Resume
1
Experience For Regional Service Manager, Northern Africa Resume
- Work effectively as part of a team to deliver optimal customer service
- Previous experience in training/teaching required
- Knowledge of the Diagnostics Imaging Instruments or equivalent Imaging industry experience
- Demonstrated success as a regional service manager and achieving service sales goals and objectives
- Organized and able to prioritize work with varying exceptions
- Solid understanding of local market conditions
- Ensures warranty, service policy, and goodwill is addressed and processed within company guidelines
- Proactively manage and measure all maintenance contracts’ effectiveness
- Lead and drive a culture of strong customer focus and change across the region
2
Experience For VP, Regional Service Manager Resume
- Lead a culture of strong Danaher Business Systems usage
- Field service experience or equivalent
- Prioritize customer and business objectives to provide clear direction to FSE’s
- Relevant Manufacturer Service Management experience
- Maintain dealer visit and goodwill budget on a monthly basis
- Experience in medium / heavy duty vehicle repair
- 310T license or equivalent experience
3
Experience For Regional Service Manager, Midwest Resume
- Build strong relationships with each customer’s personnel across several levels of the organization
- Establishes and cultivates internal relationships to enhance business performance and customer experiences
- Proven ability to resolve complex issues within functional area and/or area of expertise
- Strong background in automotive service
- Previous service experience in the commercial construction industry
4
Experience For Regional Service Manager France Resume
- Work in close partnership with other service management and operate teams to ensure global governance is adhered to, and processes are aligned to global models
- Establish strong relationships with key internal clients
- Possess a valid Motor Vehicle Trade Licence (MVRC)
- Ensure strong financial performance through revenue growth and cost management
- Five years’ experience in a field service role desirable
5
Experience For Regional Service Manager PG Division Resume
- Experience in GE Global Field Services
- Taking briefing calls from company drivers picking up or delivering temperature-controlled freight
- Experiencing managing and leading Area Managers and Field Based Technicians
- Ensuring the repair, maintenance and installation of assigned products
- Ongoing focus on associate and team engagement in support of ‘Best Team Wins’
- Understanding of equipment inspections, adjustments and certifications
- Liaising across wide time zone differences
6
Experience For Senior Regional Service Manager Resume
- Engineering University Graduate in Electronics/Electrical/Biotechnology stream
- Willing and able to travel up to 75%
- Engaging personality with ability build relationships and advocate across all levels of an organization (internal and external)
- Understanding of High Volume Print applications such as PlanetPress, Digital Store Front and Fiery Central
- Driving DS projects in the Region
- Working with the RCM to drive best practice and ensure exceptional levels of service management are maintained
- Meeting or exceeding the business plan by ensuring business growth and proper resource management
- Developing and implementing the departmental business plan; to include income goals, expense budgets, personnel and other resource requirements
7
Experience For Regional Service Manager, Pacific North West Resume
- Empowering and motivating employees via feedback, improvement initiatives and recognition
- Facilitating service center functions including machine shop, mechanical, assembly and calibration operations
- Model of leadership attributes including listening, coaching, accountability, modeling, and empathy
- Accountable for positive leadership of direct reports including: ongoing direction, coaching, and career development
- Lead the ongoing development of service center operating system, its continuous improvement, and its resulting performance
8
Experience For Mid West Regional Service Manager Resume
- Conduct classroom training, on-the-job training and coaching of service technicians
- Assists International Service Manager in establishing, publishing and perform training of preventative maintenance procedures for equipment
- Strategic thinking in marketing and sales; be able to identify business opportunities to bring in more revenues
- Travel with FSE’s providing individual coaching and professional development (target 2 days per week or 40% of available time)
- Engage the team by providing business updates that aligns the RGO and organization’s objectives, while maintaining an environment of trust
- Automotive equipment and servicing methods (operating power tools, shop tools, test equipment)
- Work with the service department managers to monitor and control the performance of the departments using appropriate reports, tracking systems and surveys
- To minimise Service AR by speeding up the collection of pending payments
9
Experience For Regional Service Manager Northern & Eastern Europe Resume
- Manage overall service severity (claims cost) and support Risk Management in setting and maintaining premiums on all service contracts sold
- Conduct performance evaluation, counseling, and coaching of the service personnel
- Attend to operational calls when required for the RoA countries to support testing and commissioning, PSA, L&M, retrofit, etc
- Work with the local RoA service operations team on trouble-shooting and problem resolution including hands-on involvement where needed
- Oversees the decision making process for the scrapping of all equipment and coordinate their disposal or use for parts
- Customer relations - service, scheduling, troubleshooting, and sales
- Proficient in building internal and customer-facing business cases
- Min 6 years people management through ongoing engagement activities, development, growth and coaching of employees in service environment
- Grip, grasp, or twist using hands and wrists regularly during work hours
10
Experience For Regional Service Manager, Southern Africa Resume
- Have a full understanding of the SLA’s and produce performance related reporting
- Possess working knowledge of systems used in the company
- Detailed understanding of customer service function
- Support & lead a culture of ongoing development and high performance across all areas and levels in NEE region
- Enhanced knowledge of MS Office including Excel, Word, and PowerPoint
- Assist with repair work in the local Service Centre when required as a means of maintaining his/her own technical competence
- Work with the department managers to prepare and administer annual operating budgets for the service departments
- Develop and implement marketing plans which promote new and repeat business
- Monitor training needs of all departments
List of Typical Skills For a Regional Service Manager Resume
1
Skills For Regional Service Manager, Northern Africa Resume
- Excellent customer care skills with proven ability to manage customer relationships
- Computer skills to produce effective spreadsheets, reports, and documents as required
- Customer-oriented, excellent client communications skills to work with mature key customers, new dealers, business partners and internal team
- Prioritize, delegate and effectively manage and accomplish multiple management tasks
- Strong leadership skills oriented to group collaboration
- Maintaining own technical skills and competence at an expert level, to allow the provision of technical advice to others
2
Skills For VP, Regional Service Manager Resume
- Very deep level of skills and understanding of the managed-services value proposition
- Demonstrated excellent track record of sales or marketing in the region
- Ensures, that requirements of locations and skills out of locations are utilized during the creation of DS Services
- Medical instrument service experience, at least some leadership experience
- Good computer skill (Excel, Word, PPT etc.)
- Strong knowledge of Refrigeration and HVAC business and at least 10 years of experience in the industry
- Fluent in English language oral and written communication skills
3
Skills For Regional Service Manager, Midwest Resume
- Proven management or leadership experience required
- Exceptional communication skills – across multiple media
- Results driven with proven ability to prioritize and execute on both strategic and tactical initiatives
- Proven experience in Continuous Improvement activities (i.e. Lean and/or Six Sigma)
- Medical instrument service experience, at least some leadership experience
- Previous supervisory/management and sales experience with demonstrated ability to lead, coach, and develop others; professionalism is key
- Hire, develop/train, manage, evaluate and effectively support your sales staff
4
Skills For Regional Service Manager France Resume
- Possess a high level of communication interpersonal skills
- Maintain and establish effective contact with assigned region in order to deliver exceptional customer experience
- Work effectively as a team and independently
- Interacts effectively with process partners in an effort to maximize customer satisfaction
- Demonstrated ability to develop and execute multiple priorities and approaches to meet objectives
5
Skills For Regional Service Manager PG Division Resume
- Proven management abilities to include training, independent planning, organizing, researching, problem-solving, decision-making and budgeting
- A positive, results-oriented style, evidenced by listening, motivating, delegating, influencing and monitoring the work being done
- · Demonstrable skill at guiding/coaching/motivating direct reports to achieve objectives
- Assists International Service Manager in establishing, publishing and perform training of cost effective repair and service procedures
- Lead and manage all business and/or department activities related to ensuring a positive customer experience; creating and maintaining long-term relationships
- Experience in building & leading a highly motivated and diverse team
- Experience in estimating and tendering (SAP & MS Excel based system)
6
Skills For Senior Regional Service Manager Resume
- Experience in managing and leading a team of sales staff
- Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience
- Min 5 years people management experience through ongoing engagement activities, development, growth and coaching of employees in service environment
- Proven decision making abilities combined with a highly developed level of innovative thinking
- Leadership experience in leading teams and managing a diverse group of roles and responsibilities within a service-focused industry
- Experience running complex processes, change management, using Lean or other techniques
- Experience in varying business types, e.g. Products / Systems Sales, Projects, Service, Marketing
7
Skills For Regional Service Manager, Pacific North West Resume
- Demonstrates all attributes of BMO Financial Group’s Being BMO Model
- Skilled in identifying customer needs
- Good understanding of the Wealth Management/Securities Industry
- · Experience working with a technical field based organization
- Experience working in Group Life, Disability and Absence Management. Deep and broad group insurance industry knowledge
- Experience with managing account managers and other field service personnel
- Highly skilled at presenting the company’s products and services to the most senior levels at clients’ companies
- Experience as a capital equipment marketing, product, program, application and/or aftermarket (service) engineer, supervisor or manager
- Proven track record of leveraging service organization for commercial growth (contract sales, instrument, consumables lead generation)
8
Skills For Mid West Regional Service Manager Resume
- Knowledge and experience in turning VOC (Voice of the Customer) into continuous improvement within an organisation in support of customer organisational growth
- Commercial drive – experience in transforming service into a profit center
- Passion for delivering exceptional Client service experiences
- At least two-three years’ experience of leading a team of field based colleagues
- Five years’ experience in an Agriculture equipment of Heavy equipment environment performing related tasks required
- Vast experience of working in the managed print industry
- Excellent understanding of all Microsoft Office products
9
Skills For Regional Service Manager Northern & Eastern Europe Resume
- Maintain the budget within your AOR, including warranty and goodwill costs
- Ensure effective working relationship is maintained through regular customer/dealer & bodywork’s visits
- Maintain the budget for the region, including warranty and goodwill costs
- · Experience managing in a remote field service environment
- Broad experience within the Saudi health care market, differing operational functions, and the Siemens organization
- Experienced leader, comfortable managing a distributed team
- Excellent business management acumen
10
Skills For Regional Service Manager, Southern Africa Resume
- Self-driven, organized, and effective
- · Ability to develop and execute multiple priorities and approaches to meet objectives
- In sales, marketing or management experience in decorative related industry
- Safely operate company provided tools, equipment and property
- Strong technical / customer service orientation
- Team player, able to operate with a great deal of independence
- Safely operate company provided tools, equipment, and property
- Result oriented with strong business sense, enjoy achievement, challenges, innovation, self-motivated and able to work under pressure
- A pro-active self-starter who can operate both individually and as part of a team
List of Typical Responsibilities For a Regional Service Manager Resume
1
Responsibilities For Regional Service Manager, Northern Africa Resume
- Maintain active approach and explore any and all opportunities to increase the utilization of the facilities’ capabilities to increase the growth of revenue
- Interface effectively with the different BD departments to resolve issues impacting customers
- Regional Service Management experience at a Franchised Dealer
- 5-8 yrs experience in a dealership environment
- Field leadership/management experience
2
Responsibilities For VP, Regional Service Manager Resume
- Demonstrated entrepreneurial and sound business instinct
- Demonstrated ability and willingness to partner internally and externally to create “the appropriate objectives” for customers and staff
- Claims systems experience with systems project development
- Implement and maintain an effective and efficient referral or escalation service for distributor service centres in the region
- Demonstrated business / commercial acumen
- Supervision / leadership experience
3
Responsibilities For Regional Service Manager, Midwest Resume
- Experience within both technical, commercial, as well as customer relations areas
- Successful experience in a directly related field and successful demonstration of key Responsibilities and Knowledge as presented above
- Contain claims costs through effective rate negotiation and innovative service strategies
- Proven track record in the areas of cost reduction, quality management, and customer service
- Previous experience in vendor relations
- Previous Management experience at a Service center level
- Strong leadership qualities, with the ability to develop and execute a program quickly
- Ensure Highest Customer satisfaction by providing prompt service, training and timely response to the customers
4
Responsibilities For Regional Service Manager France Resume
- Build executive relations, representing Siemens and achieving customer success as a Business Partner in the assigned region
- Financial responsibility including Service sales fulfilment, and account receivables
- Support the commercial Sales process on large projects, and prepare pricing for Service components to create POS business for Service
- Manage ongoing negotiations with national service providers with multi-capabilities to achieve competitive cost and quality for service fulfillment
- Enforce existing policies for paperwork/expenses that agree with divisional objectives
- Innovative thinker, willing to dig deep to solve difficult problems
5
Responsibilities For Regional Service Manager PG Division Resume
- Thorough knowledge of an operating retail environment
- Ensure service providers are compliant with all state and local licensing for support of current programs
- Maintain and manage signed agreements, contracts, insurance, background/drug checks and licensing for all associated service providers
- All required training/ certification necessary for support of current programs
- Deliver training to Service Providers and/or install staff on SUR programs, standards and policies as needed
6
Responsibilities For Senior Regional Service Manager Resume
- Handle multiple tasks, and react quickly to the changing face of the service industry
- Manage, coach , mentor and support a team of FSE’s and TAC associates
- Engage and lead the team to achieve and exceed individual quarterly and annual sales quota, strategic and service objectives
- Lead all engagement activity for the team
- Lead by example as a people manager for LBS EMEA that includes all leadership anchors
- Develop, maintain and implement development plans for all direct reports
- Ensure all people related activity is completed for the team
- Recruit, develop and train your team with clearly communicated service and overall performance standards
- Safeguard organizational and personal information confidentially
7
Responsibilities For Regional Service Manager, Pacific North West Resume
- Foster teamwork and improved communication
- Dealer Management Systems – expert knowledge of dealer management systems Service principals/functionally
- High-level PC expertise. Microsoft Word, Excel, PowerPoint intermediate
- Manage, coach , mentor and support a team of Filed Service Engineers (FSE’s) and Technical Assistance Center (TAC associates)
- Engage and lead the team to achieve and exceed individual quarterly and annual sales quota , strategic and service objectives
- Define the regions service strategy in conjunction with the Commercial Director NEE across all product groups in North & East Europe with the partnership of the EMEA Marketing organisation
- Achieve revenue utilization targets, as well as all the others KPI’s set up annually
- Actively contribute to service improvements projects in EMEA
- Drive both top-line and bottom-line with commercial programs and efficient service structure + processes
8
Responsibilities For Mid West Regional Service Manager Resume
- Plan and coordinate quarterly Regional Service Meetings
- Attend and staff Regional or EU sales meetings
- Communicate the company’s policies and needs to the regional group
- Thorough knowledge of division products and services as well as customers’ needs
- Hire, develop, train and coach Field Service Engineers (FSE’s)
- Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
9
Responsibilities For Regional Service Manager Northern & Eastern Europe Resume
- Technical understanding and acumen
- Methods, techniques, parts, tools and materials used in the maintenance and repair of automobiles
- Government compliance and state compliance
- Dealership Business Process and Best Practice
- Create and execute the team’s annual business plan. Establish an annual set of clear, measurable and achievable financial and operational goals and ensure that they are subsequently met
- Meet financial performance targets and properly manage all aspects of the team’s P&L, balance sheet and cash flow
10
Responsibilities For Regional Service Manager, Southern Africa Resume
- Supports the properties in day to day operational issues to insure that the properties’ needs are met and that MAA’s standards are upheld. Assists properties with solutions to short staffed situations to insure that property operations are maintained to MAA standards
- Assists with resident complaints and resolutions. Reports occurrences to RSD’s, RVP’s and SVP’s
- Resolves problems and/or brings them to the attention of RSD’s, RVP’s and SVP’s
- Assume responsibility for 24 hours/7 day operation required
- Understand success factors, market requirements, threats and opportunities of supported business and markets
- Think strategically, define and articulate the company’s claims practices
- Establish immediate credibility among his/her peers and customers
- A professional respected for his/her intelligence and technical expertise
- CPO Certification (Pool) required, as needed
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