Project Implementation Manager Resume Sample
Idella Wiegand
15919 Billy Manors,
Chicago,
IL
+1 (555) 891 9195
Work Experience
Project Implementation Manager
03/2018
-
PRESENT
Los Angeles, CA
- Developing and delivering a project plan, measuring progress against plan, providing progress reports covering budget and assessment of risks or potential issues, evaluating causes of deviations from plan, and suggesting implementation of corrective actions to address deviations
- Coordinating work assignments and deliverables with staff in Budget and Analysis, the Controller's Office, Institutional Technology, and various other colleagues/other functional stakeholders
- Forming collaborative project teams and developing plans and strategies to successfully execute projects that support the implementation
- Serving as the primary liaison to third party vendors' implementation teams and coordinating completion of tasks among cross-functional stakeholders with DU
- Communicate diplomatically and effectively with diverse audiences, individuals and teams, including senior university leadership and third party vendors
- Demonstrated ability to communicate complex, technical data to audiences with varying objectives and levels of expertise
- Strong organizational skills and strict attention to detail including time and financial management
Project Manager Retail IT Implementation
10/2012
-
11/2017
New York, NY
- Work independently and as a part of a group
- Strong communication skills to effectively work with campus partners and vendors
- Produces and maintains an accurate suite of project documentation including project plans, risk registers, issue logs, change logs (and more) throughout the course of projects
- Works closely with implementation consultants and technical teams to execute all activities as outlined in the project plan
- Clinical workflow analysis and consulting based on Omnicell solutions which includes clinicians and individual departments (Nursing, Pharmacy, Theatres, Materials Management, etc.)
- Hosts and attends project meetings and steering meetings as appropriate to each installation
- Supports our customers during implementation by helping to define the appropriate project governance structure to make the project a success
- Reports implementation activity and risk escalations on a weekly basis
- Obtaining signed customer acceptance
Implementation Services Project Manager
01/2010
-
07/2012
New York, NY
- Revenue management and focus on “in quarter” forecast accuracy, efficiency and revenue development
- Assist in the leadership, mentoring and coaching employees. Providing them with the knowledge, skills and abilities needed to be successful
- Participates in : manufacturing demand forecasting, implementation best practices, process/workflow consulting and employee education
- Collaboration with field operations managers to ensure process standardization relating to project team responsibilities
- Participant in sales pre contract activities as required e.g developing plans for tenders
- Assist in developing and executing effective practices, tools and standards for implementations
- Establishes strong relationships at all levels within clients and prospective customers
- Timesheet approvals and overtime tracking
- Expense reporting and approvals
Education
The Ohio State University
2004 - 2009
Bachelor's Degree in Technical Field
Professional Skills
- Demonstrated strong analytical and problem solving skills, excellent written and verbal communication skills, inter-cultural competence
- Proven Stakeholder and Vendor management skills. Effective Time management, analytical and problem solving skills
- Project management skills, process improvement skills
- Possess good communication skills, proven management ability, and ability to resolve any issues occurring in the production process
- Demonstrated leadership, communication, decision-making and interpersonal skills
- Prior experience effectively managing needs and tradeoffs for complex technical projects to help assigned personnel carry out their respective responsibilities
- Strong organization / project management skills
How to write Project Implementation Manager Resume
Project Implementation Manager role is responsible for analytical, finance, training, procurement, recruiting, trading, manufacturing, design, insurance, software.
To write great resume for project implementation manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Project Implementation Manager Resume
The section contact information is important in your project implementation manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Project Implementation Manager Resume
The section work experience is an essential part of your project implementation manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous project implementation manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular project implementation manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Project Implementation Manager resume experience can include:
- Demonstrates effective communication and engagement with customer, including corporate or C-Suite level
- Effectively guide product development projects
- Validating study implementations in production match corresponding implementation documents by performing and coordinating Quality Checks
- Overseeing and/or executing User Acceptance Testing of studies in the validation environment
- Assisting in or leading the training of less experienced support team members
- Consolidating study implementation details into a final study implementation document
Education on a Project Implementation Manager Resume
Make sure to make education a priority on your project implementation manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your project implementation manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Project Implementation Manager Resume
When listing skills on your project implementation manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical project implementation manager skills:
- Excellent computer skills and proficient in excel, word, outlook, and PPT
- Excellent communication skills both verbal and written in both Chinese and English
- Strong experience in championing change, motivating persuasively and driving for results through working with others
- Experience in the financial, money processing or banking industry experience
- Experience in organizational effectiveness and operations management implementing best practices
- Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff
List of Typical Experience For a Project Implementation Manager Resume
1
Experience For Project Manager Retail IT Implementation Resume
- Experienced with complex IT project management including infrastructure, networking, and software related projects
- Wide product based knowledge, strong base in supply chain, interfacing and databases preferable
- Broad working knowledge and experience in the design, development, test, and manufacture of electromechanical systems
- Review and finalize all hotel specific system configuration documents prior to the implementation team arriving on site
- Planning, assessing and controlling project risks
- Organizing the work, assigning tasks, and directing activities
- Coordinating kickoff and ongoing meetings as needed with study team and supply chain representatives
- Estimating and allocating resources, requirements
- Tracking and reporting progress
2
Experience For Implementation Services Project Manager Resume
- Communicating project status and issues to all stakeholders
- Coordinating tasks and dependencies with external teams
- Handling day to day tactical operation tasks
- Coordinating feedback from demos and reworking study implementation if necessary
- Managing the import of drug and ensuring it is properly mapped to the IRT implementations
- Creating custom reports for end user &/or business units as requested
- Interacts with customer to gain understanding and ensure understanding of expectations
3
Experience For Implementation Senior Project Manager Resume
- Assist with answering queries from hotel and sourcing solutions
- Responsible for updating and managing Action Item Log
- Be the primary point of contact for the onsite implementation Team Members during the go-live to assist with managing issues, risks and escalations
- Manage direct reports, their development plans and any HR related items (including on-boarding)
- Participates in the configuration, implementation, testing, support, customization, and optimization of our clients’ systems
- Be at customer’s site during the FlexFactory implementation
- Accurately forecasting current and future quarter revenue for each assigned projects
- Closes the project by ensuring all scoped deliverables are accepted, project documentation is stored, and project resources are released
- Update the State of Louisiana on an ongoing basis of all Customer Service Center issues, joint initiatives, and change requests
4
Experience For Client Engagement & Project Implementation Manager Resume
- Identify opportunities for ongoing process improvement
- Create customized workflows in Microsoft Visio for account team and external clients, documenting project processes
- Responsible for managing MP implementations from Workbook submission to life cycle
- Determines if escalation is needed based on assessment of the implementation that is being managed
- Acts as SME for MP during implementation
- Monitor the online task lists for the hotels and reach outto hotels that are falling behind and take appropriate action as needed
- Coordinate Discipline SME involvement with additional training
- Provide status reporting and issue escalation to Client Implementation Lead
- Deliver the Flex Solution leveraging the capabilities of the Flex system by
5
Experience For Image Project Implementation Manager Resume
- Successfully completing project within time constraints
- Assist in recruiting new Team Members
- Be able to meet direct reports twice (2) per year, preferably during projects
- Recruits, hires and develops in a high performance region
- Participate in company strategic initiatives and special projects, as needed
- Determining IRT implementation plans for studies, including identification and design of necessary study specialization to be provided by the IRT software team when applicable
- Ensuring that clinical site users have been supplied with appropriate training materials for the use of the IRT system and the studies in which they are participating
- Once fully trained, providing in-depth business and client process knowledge to all implementation and support team members as needed
- Manages procurement of mobile devices (I-pads, tablets) used for CMMS and maintain inventory of business unit’s equipment
6
Experience For Project Manager, Pricing Implementation Resume
- Develop and manage the activities of the project in accordance with the Group’s project control and process improvement methodologies
- Engages the project team continuously and periodically reports project status to all key project stakeholders as well as IT Management
- Provides project management mentoring, coaching, and support to less experienced team members as well as all health system employees and contractors as necessary or appropriate
- Plan and coordinate projects utilizing Project Implementation Methodology and related tools to bring projects to successful completion, within scope, on time, and within budget
- Manage and actively participate as a member of the project team to help create a sustainable, viable solution that is tailored to the customer's requirements and objectives, while utilizing Enterprise Content Management (ECM) solution best practices
7
Experience For Project Manager, IRT Study Implementation Resume
- Oversee a positive implementation experience for the customer to ensure customer satisfaction, secure the potential for future software and services revenue
- Industry vertical or solution area experience
- Strong learner with an aptitude for technology
- Have seven (7) years’ project management experience in development and implementation of projects of similar scope and complexity
- Five (5) years of project management experience with call center/customer service center implementation and operations
- Project management experience in development and implementation projects of similar scope and complexity
- Serve as liaison between all customers, sub-contractors and contractor’s leadership and support teams
8
Experience For Project & Implementation Manager Resume
- Provide reports as specified in the mutually agreed upon format and on an ad hoc basis
- Ensure deliverables are met in accordance with contractual and service level requirements
- In the event of systems-related occurrences that impact the Customer Service Center, act as the primary point of contact for all solution participants and ensuring the State of Louisiana is involved in the event via a common communication bridge
- Create and sustain a culture that encourages high performance of individuals and team
- Have three (3) years’ experience with design, development, training, implementation and operations of call center systems using the proposed hardware and software
- Directs and oversees the design, full life-cycle development, and implementation of system and IT/telephony applications for the Louisiana Statewide Customer Service Call Center contract
- Coordinates and prioritizes project tasks, manages time-lines, maintains project plans and communicates status to Client Services Director, higher level management and State and Department Contract Monitors as needed
9
Experience For Project Manager of Implementation Resume
- Communicates with and monitors each functional team lead to ensure successful operations are established for systems, facilities, staffing, and other start-up/transition activities
- Serves as an expert, providing recommendations on the design of call scripting, reporting and any other items connected to the call center technical operation
- Oversees implementation system testing in accordance with RFP requirements in advance of final application deployment
- Ensures the project is implemented within contractual obligations and regulatory requirements and delivered on time
- Coordinates communication with the incumbent (for transition), State and Departments, and other key stakeholders to ensure no disruption in services to consumers
- Responsible for utilizing and creating documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the Client Services Director and/or client
- Experience with design, development, training, implementation and operations of call center systems using the proposed hardware and software
10
Experience For Project Manager, Senior Implementation Resume
- Experience in formal project management practices in accordance with the proposed development methodology, tools and products
- Oversee implementation project coordinators day to day activities
- Ensure client satisfaction and measure project for success
- Execute standard implementation project management guidelines, strategies and deliverables
- Develop and implement mitigation strategies to ensure project deadlines and deliverables are met
- Manage project scope and expectations with both internal and external project team members
List of Typical Skills For a Project Implementation Manager Resume
1
Skills For Project Manager Retail IT Implementation Resume
- Strong MS Project Experience and advanced MS Office Skills
- Excellent stakeholder management skills; consistently conduct interactions with clients in a timely, professional and responsive manner at all times
- Proficient verbal and written communication skills (English, Chinese & Mandarin)
- Multi-year experience in project work, first experience as a project manager or a sub-project manager
- Ensuring effective Business Procedures are in place and fully compliant with Citi’s AML Policies
- Building studies in a validation environment
- Demoing studies in the validation environment to the study team
- Coordinating the move of study configuration from the validation environment to production environment
2
Skills For Implementation Services Project Manager Resume
- Experienced in running training courses and workshops
- Has experience with regulatory and compliance implementation in support of attaining project management objectives
- Experience with customer-facing activities, projects or processes that directly impact customer satisfaction
- Previous experience of Employee Benefits, brokerage or managing the delivery of HR information system is an advantage
- Can demonstrate working successfully to achieve a significant objective with a team of direct or indirect reports
3
Skills For Implementation Senior Project Manager Resume
- Experience in continuous improvement processes, including development and implementation
- Experience implementing studies in clinical IRT systems
- Experienced in Warehousing and Distribution
- Build effective presentations to communicate information to various audiences
- Work experience in financial management at a higher educational institution
- Work experience in project management related to software implementation
- Three+ years of experience in project management in client delivery environments
- Experience with project management in automation, software deployment or healthcare
- Confident, self-starter who can diplomatically demonstrate credibility in front of blue-chip logisticians and operations teams
4
Skills For Client Engagement & Project Implementation Manager Resume
- Strong background in Project Management methods & tools
- Experience in developing and maintaining asset management software
- Partner with client’s technical staff, to extract and validate data
- Experience in Facility Management
- Managing, tracking, and reporting on the implementation of new and revised AML / KYC Policy requirements across all Global Consumer Business lines
- Socializing impact assessments and implementation plans with Regional Teams and supporting these areas with the localization of global materials
- Reviewing Local execution of Global Policy requirements and remediating any identified gaps
- Providing ongoing updates on progress to Senior Management and Global Compliance
- Tracking progress and escalating issues to ensure timely resolution
5
Skills For Image Project Implementation Manager Resume
- Documenting the potential and actual impact of new and revised Policy requirements
- Developing implementation plans for compliant execution of Policy requirements
- Collaborating closely with the Global Quality team to identify, correct, and track execution issues relate to policies and procedures
- Working with Local Teams to ensure that Local Procedures are also compliant with jurisdiction-specific requirements
- Supporting the development of Global AML/KYC Trainings
- Leading small groups of resources and assisting in the management of client support teams
6
Skills For Project Manager, Pricing Implementation Resume
- Willing and able to travel per needs
- Working with supply chain to identify resupply plans and configuration
- Coordinating with software team to schedule specialization deployments when required
- Ensuring approval and formal signoff of study implementation documents by study team and other signatories as needed
- Overseeing the transition of live studies to the clinical studies support teams
- Take initiatives in identifying new ways of working, new technology that can be used, and better ways of using existing technology
- Develop project plans specifying goals, strategy, staffing and scheduling
7
Skills For Project Manager, IRT Study Implementation Resume
- Knowledge of accounting and finance required. Also, broader understanding of end-to-end processes and to other possible functional areas possible for the BSC
- Responsible for leading and managing the transfer of the project operation activities into the Bosch Service Solutions business
- Lead team and client meetings, using engaging, informative presentation methodologies
- Read and opine on regulatory requirements for a broad range of Consumer and Corporate Banking Businesses
- Ideally formal training in project management, i.e. full suite of PMF modules
- Provide regular monthly reporting on progress to sponsors
- Build the bridge between retain organization and operations during transfer phase
8
Skills For Project & Implementation Manager Resume
- Responsible for the flow of information from the project owner to the team regarding the projects
- Implement strategies of achieving project goals to the owner
- Accountability-Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions
- Builds Trust-Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain
- Interpersonal Effectiveness-Understands oneself, effectively manages emotions, and displays awareness of how one's actions affect others. Listens and communicates with respect and empathy toward others. Builds trusting relationships through accountability and integrity in actions
- Pursues Excellence-Seeks out learning from experience, other people and various resources. Strives to develop and expand personal ability and performance. Continuously helps others upgrade their capability to contribute to Humana
- Embed and develop BP’s safety culture into supply chain and ensure delivered results meet customer requirements. Lead contractor safety culture in the field, Control of Work (CoW) compliance, and near miss reporting
9
Skills For Project Manager of Implementation Resume
- Developing project plans with detailed breakdown of activities and milestones demonstrating an understanding of the projects’ interdependencies and key participants; and helping with identifying staffing needs, technology enhancements, and training
- Understanding and assisting with translating the impact of consumer AML commitments for data privacy, data quality issues or any other issues arising during the planning and implementation phases
- Strong influencing skills, communication and follow through
- Strong development experience, ideally within the financial sector
- Strong analytical abilities; experience in report creation and generation; ability to identify trends
- Work effectively across functions to deliver results and execute multiple commitments within the Global Environment
- Resourcefulness, commitment, interpersonal, communication and negotiation skills
10
Skills For Project Manager, Senior Implementation Resume
- Generally requires 8+ years’ experience in Healthcare revenue cycle industry
- Current driver’s license and willingness to use your own vehicle for travel to participating schools around the Colorado Front Range
- Stakeholder management for all the Bill & Settlement runs
- Accountability to ensure that all bill and settlement runs are successful
- Accountability to ensure that all live production Changes are implemented successfully
- Knowledge of implantation resources and tools
- Travel to client locations throughout the United States and Puerto Rico
- Experience and knowledge delivering services to one or more Health and Human Services programs administered by the State of Louisiana or similar programs in other states
List of Typical Responsibilities For a Project Implementation Manager Resume
1
Responsibilities For Project Manager Retail IT Implementation Resume
- Ensure implementation activities are planned, captured, scoped and delivered effectively and in a compliant manner
- Undertake test planning and execution of the Flex system prior to the client user acceptance testing
- Experience of creating project plans using productivity tools such as MS Excel and/or MS Project
- Deliver implementations per spec, schedule, and whole product criteria; set priorities and resolve conflict among team members
- Develop and manage effectiveness and efficiency of internal process and procedures
2
Responsibilities For Implementation Services Project Manager Resume
- Ensures effective performance management with direct reports
- Project management or leadership experience required
- CMMS implementation experience
- Managed the full lifecycle of project/program execution following established project management methodology of simple to moderately complex projects
- Set and guide customer expectation
- Identify, manage, and mitigate project risks
- Manages all tasks and reports status of implementation
3
Responsibilities For Implementation Senior Project Manager Resume
- Ensures the task plan fits the size and scale of the implementation
- Owns the outcome of the implementation
- Identifies key milestones of implementation based on size and scale
- Conducts project level meetings and ensures appropriate representation is invited based on size and scale of initiative
- Conducts site visits to determine readiness or directs sites visits
4
Responsibilities For Client Engagement & Project Implementation Manager Resume
- Ensures and assesses readiness of all aspects of implementation
- Directs completion or completes MP procedures
- Lead a group of hotels (up to 30 per wave) throughthe implementation process of project
- Work primarily with the property identified champions for the implementation in individual hotels
- Participate in calls with the hotels in conjunction with Change Management and Disciplines
5
Responsibilities For Image Project Implementation Manager Resume
- Log issues and concerns that hotels have and escalate to Discipline SMEs if necessary
- Provide regularly updates on progress of hotels on checklists to senior leadership team
- Provide guidance and knowledge to hotels on key tasks to be completed
- Create and manage a Project Implementation Process (PIP) that is tailored for implementation of Additive Manufacturing solutions, including in-house and 3rd-party complex subsystems such as robots, software and services
- Proactively manage PIP process changes as a change agent. Recommend new and improved processes to achieve better, faster and cheaper product development
- Take accountability for all phases of solution implementation per the Project Implementation Process, including scope management, implementation task planning, technical execution, schedule, development cost, resources, and risk management
- Negotiate exceptions with proper project sponsors and stakeholders
6
Responsibilities For Project Manager, Pricing Implementation Resume
- Ensure all team members have an ongoing understanding and commitment to program deliverables. Drive and use project lessons learned to continuously improve the development process
- Provide proactive communication of program tradeoffs and status to Sales, Customer Advocacy and Operations functional managers, stakeholders, and program sponsors
- Lead and manage best practice documentation for installation
- Follow all company safety policies and procedures and attend all safety-related job trainings
- Work with other company managers and effectively build a product development team, motivate employees and work together to achieve innovative results
- As a member of the Client Implementation team, ensure effective delivery of Flex Solution to clients
- Project-manage solution implementation and renewal activities
- Connect with clients to collect requirements, acquire input, and communicate Mercer’s plans and deliverables
- Adhere to the Flex implementation methodology for the client delivery i.e Initiation; Requirements; Design &Configuration; Testing & UAT; Go Live; Project closure
7
Responsibilities For Project Manager, IRT Study Implementation Resume
- Maintain effective change control to ensure successful on-time and on-budget delivery
- Document various client requirements and acquire client signoff before system configuration
- Use JIRA to raise work requests for the implementation team to configure,
- Interface with other teams in Mercer EH&B (client management teams, System Configuration Team and offshore service centre) for optimal service delivery and issue resolution
- Act as the escalation point for issues related to Flex Solution delivery (e.g. from offshore service centre)
- Identification of project objectives and goals
- Develop and manage project plan, tasks, timelines, milestones and deadlines
- Coordinate work with cross-functional teams
8
Responsibilities For Project & Implementation Manager Resume
- Monitor and report on project status and issues
- Assign tasks to staff and supervise work
- Coordinate and respond to client issues
- Manage change management process for deployments
- Agile and/or Kaban Methodologies
9
Responsibilities For Project Manager of Implementation Resume
- Guides the Implementation Specialist(s) in the creation and management of the project plan. Ensures project documents are complete, current, and stored appropriately
- Communicates with customer(s) to set and guide expectations
- Communicates with project stakeholders
- Identifies resources needed for task completion and assigns individual responsibilities
- Schedules and leads daily/weekly huddles
- Identifies, manages and mitigates project risks. Manages project budget
- Identifies, tracks, and resolves project issues
- Works closely with project team. Informs project team of changes within the organization and general corporate news
10
Responsibilities For Project Manager, Senior Implementation Resume
- Guides the creation and management of the project plan. Ensures project documents are complete, current, and stored appropriately
- Coordinates resources needed for task completion and assigns individual responsibilities
- Schedules and leads project huddles
- Identifies, manages and mitigates project risks
- Follow detailed project plans to manage implementations
- Conduct remote or onsite kick off meetings with the management team, regional teams or other stakeholders
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