Process Executive Resume Sample
Moriah Weissnat
889 Quitzon Shore,
Boston,
MA
+1 (555) 131 4711
Work Experience
Process Executive
10/2017
-
PRESENT
Houston, TX
- Data Entry skill with good knowledge in computer basics
- Understand Customer requirements and the process involved in transaction processing
- Always look for continuous process improvements and provide input to leads on the same
- Coach new project team members about the process and techniques to achieve results
- Highly effective at interacting with internal and external customers and serving as a subject matter expert on Social networking products for business
- Process New Account openings, and ensure that the Standard – Financial Maintenance is processed and Quality Checked within the Stipulated turn around time.
- Responsible for delivery of assigned work, under supervision. Needs to understand quality processes within Cognizant
Junior Process Executive
06/2011
-
06/2017
San Francisco, CA
- Introduce controls as required to ensure smooth functioning of the process
- Involve in Operations and handling deliveries
- Maintaining Asset database
- Update referential files"
- Fluent English and other European language as an asset
- Customer service experience (preferably in corporate area)
- Finance and accounting background would be an advantage
- Strong interest in developement in F&A area
Client Solutions Executive IBM Cognitive Process Services
02/2006
-
12/2010
Los Angeles, CA
- Excellent communication skills, ability to work in a team
- Responding to queries and solving problems related to Purchase Orders (getting authorisations, performing changes in the system, informing parties involved)
- Maintaining high quality of reports
- Knowledge of other European languages such as: Czech/ Slovak/ French/ German/ Spanish would be an asset
- Procurement background would be an advantage
- Strong interest in purchasing area
- They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc
- Web: Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT
Education
The University of Kansas
2001 - 2005
Bachelor's Degree in Discipline Like Management
Professional Skills
- Excellent interpersonal and communication skills with strong customer/client focus essential
- Strong in Analytical Skills and needs to have flair for numbers
- Basic MS Office skills (Excel & Word desired)
- Understanding and experience with Sales, Front Office / Middle Office trading pattern and behaviour activity
- Record / Logging relevant details regarding Events in Customers servicemanagement tool and, as applicable, assigning categorization and prioritization codes
- Experience in working in a similar role (Mutual Funds/Accounting) desirable
- Responsible for providing excellent customer service through effective and timely processing of one of order entry and query management products/programs
How to write Process Executive Resume
Process Executive role is responsible for training, finance, procurement, campus, shipping, credit, securities, integration, database, purchasing.
To write great resume for process executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Executive Resume
The section contact information is important in your process executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Executive Resume
The section work experience is an essential part of your process executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Executive resume experience can include:
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions
- Effectively address client queries with timeliness and accuracy
- Sound analytical and interpersonal skills
- Experience in the Investment banking space would be desirable
- To have a good level of knowledge of Legal environment and wording to handle requests of amendments from the couterparties
- Experience in Investment Banking / capital markets domain is mandatory
Education on a Process Executive Resume
Make sure to make education a priority on your process executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Executive Resume
When listing skills on your process executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process executive skills:
- Prior IT support experience – Managing incidents including business expectations and communication
- Contribute towards developing team initiatives to enable the team to work more efficiently and effectively
- Experience of handling US based financial services clients
- Good Accounting & Finance knowledge
- Problem solving / Analytical skill
- Good understanding of securities operations, especially in Equities and OTC
List of Typical Experience For a Process Executive Resume
1
Experience For Junior Process Executive Resume
- Experience in Securities Pricing or Securities Data Management
- Experience in process streamlining & automation of processes to drive improvements & efficiency
- Strong fundamentals in Investment Banking & Capital Markets
- Good knowledge in Systems, Microsoft tools such as Excel, Word and Power Point
- Be flexible, an excellent team player and an agent of change
- Exhibit excellent professionalism and work ethics
- Good knowledge in Corporate Action events & process in Static data
- Prioritize requests and incidents based on impact and urgency by selecting severity level
- Validation of Purchase Request
2
Experience For Global Process Executive for Performance Management Resume
- Fluent English and good command of German, Turkish or Hebrew language
- Graduate with 0-3 years of relevant experience
- Strong customer orientation and proactive approach
- Supporting recording of VAT documents in the SAP system according to the Polish and EU rules
- Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms
3
Experience For Client Solutions Executive IBM Cognitive Process Services Resume
- Taking part in intensive, initial training covering information which is useful in your future job
- Creating and updating support documentation and Knowledge base articles to assist other support staff and end users
- Processing of invoices as per the allocation by Process Leads
- Responding to requestors queries
- Escalating encountered issues to supervisor
- Passing internal entries
- Being part of the Infosys - community of employees from all over the world
- Covers lighting, locks, electricity, plumbing, scale and HVAC
4
Experience For Process Executive LDO Resume
- Development of new and enhancement of existing testing programmes to check the completeness and correctness of
- Participation in creating monthly payroll records and reports
- Followups and reworks on all Stock keeping units once we get the necessary information
- Perform data cleansing and data enrichment activities of customer's catalog/ master data base
- Record data relating to production statistics, enduser related notes, etc as appropriate
5
Experience For Process Executive Resume
- C L1 call originating from customers
- D Calls related to password resets, POS Issues, under access provisioning, release of stuck scripts and HW/SW issues
- Interaction across teams for issue discussions and knowledge sharing
- The errors in invoice processing needs to be minimal
- Set-up of Fixed income securities & Derivatives using Bloomberg interface for Bonds & TKRS interface for Equities & Units
- People/Team Management: Complete mandatory training for self as identified
- Project management on regulation implementation, streamlining and optimisation of processes, automation of reports
6
Experience For Junior Process Executive Resume
- Energy level capability of succeeding in a complex environment
- Fluent English and other European language (French, German, Spanish, Italian)
- Ensuring a timely and accurate monthly payroll processing which includes salary, incentives, bonuses, allowances, leaves, taxes, payroll deductions social security deductions
- High level of pro-activeness and independency
- Fluent English and other European language (Hungarian, Czech, Slovak, Danish, Swedish)
- Tax reporting activities e.g.: domestic VAT declaration, EC Sales List for services and goods, EC Acquisition List for services and goods, Intrastat and Extrastat, foreign VAT, other country specific taxes
7
Experience For Global Process Executive for Performance Management Resume
- Tax/ Finance/ Accounting background would be an advantage
- Fully responsible for the Accounts Receivable functions - applying payments received from Customers in ERP accurately as per the Desktop Operating Procedure within the Turn Around Time
- Analyze and apply the payment within the pre defined codes for any disputes
- Ensure complete and accurate delivery to Company partners/customers
- Minimal Customer interaction under guidance Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists)
8
Experience For Client Solutions Executive IBM Cognitive Process Services Resume
- Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer
- ' Meet process SLAs / metrics productivity and quality targets within the established timelines
- Ensure process guidelines are followed and met as documented
- Adhere to security practices set by organization
- Coordinates with vendors assigned to resolve Events
- Manage the lifecycle of Events & communicate with Clients regarding the Events, regardless of whether the actions in response to such Events are performed by the applicable Process owner(s) of the IT Service Desk or other Processes
- VSG supports coordination of vendor dispatch for IT related equipment failures
- Raise work orders to the appropriate issues identified and assign them to the technicians to go to the store and get them rectified
- Process predefined number of transactions as assigned and respond to data requests
9
Experience For Process Executive LDO Resume
- Raise process related issues / concerns on time with process and team leads
- Take responsibility to provide information accurately and also research and revert on information related to tracking of orders, shipping rates issues, delivery issues, liaison with the delivery partners on specific orders that needs clarifications
- Receive content for Stock keeping unit build from the Content writing team in the form of standard Template
- Build the Stock keeping unit in Product data base (PDB) manager based on the information provided in the standard template
- Ensure error free documentation of incident tickets / work orders
- Document & Track each transaction in the CRM/ Application as per the process guidelines
- Ensure 100% Customer Satisfaction Score & FCR (First Call Resolution)
- Make initial assessments of Events to determine whether they can be answered or resolved by the applicable Process owner(s) of the IT Service Desk & transfer responsibility for resolution to the respective Process owner(s) of other Processes for the remainder
- Provides the ability for Clients to
10
Experience For Process Executive Resume
- Support break fixes for stores
- Handles voice, email and web forms of transactions, as listed below
- A inbound calls on customer complaints
- B Customer Service emails from the end customer and store employees
- Adhere to shift handover processes
- Fluent English and French, Czech, Slovak or German language
List of Typical Skills For a Process Executive Resume
1
Skills For Junior Process Executive Resume
- Highly analytical with good attention to detail
- Shift and manage multiple priorities
- Strong knowledge of Microsoft Office products to include, but not limited to MS Excel and Microsoft Outlook
- Good at MS Office Suite (Word, Excel and PowerPoint)
- Ensuring all process of Confirmation and Matching are completed on a timely basis
2
Skills For Global Process Executive for Performance Management Resume
- Ensuring the accounting records is accurate so that the correct PnL is reflected
- Monitoring or tracking the requests received from the client
- Willing to Work in Night Shifts is mandatory
- Willing to work in Insurance domain
- Ensuring all settlements are settled per the currency cut-off and clear Nostro breaks if any on a timely basis
- Chasing counterparties for aged receivables
3
Skills For Client Solutions Executive IBM Cognitive Process Services Resume
- Ensuring all payments are applied within the Month end close
- Actively be involved in creating/ capturing process updates/ workflows pertaining to business & process
- High level of flexibility regarding overtime during times busy periods as required by the business
- Responsible for drafting, reviewing and point of contact between FO/Sales , Legal and client upon requests
- To provide training sessions to new joiners and existing partners in the team
- Knowledge on fund accounting & asset management
- Involve in the various systems implementation (UAT, testing, migrations…) as well as major processes review
- Responsible for ensuring that all operational issues are resolved, procedures and controls are updated and reviewed periodically
4
Skills For Process Executive LDO Resume
- Observe operational risks and controls including business contingency
- Involved in the various systems implementation (UAT, testing, migrations…) as well as major processes review
- Accurately accounting the requests from Collectors received through mails
- Ensure service level commitments are achieved and exceeded, working with peers, your manager and internal departments to achieve the same
- Proactively ensure that the team adheres to the correct processes and procedures when processing transactions
- Identify trends, recommend changes and drive process improvement resulting in improved operational efficiency
5
Skills For Process Executive Resume
- Willingness to work periods of mandatory overtime during seasonal/cyclical peaks
- Client interaction and working on projects independently
- Flexible in working hours due to criticality of function
- Connect with the customer through various channels, including chat support
- Create, verify and upload stock keeping units into the ERP
- Detail oriented with ability to define and build processes
- Self-Starter with ability to work independently and as a team
6
Skills For Junior Process Executive Resume
- Work in a fast-paced, high pressure environment
- Able to learn quickly and apply knowledge
- Results driven focus and ability to work through to completion in a timely manner
- Knowledge of Capital Markets (Stocks/Private Equity/Mutual funds) desirable
- Problem solver, thinker and analyzer / ability to "think outside the box"
7
Skills For Global Process Executive for Performance Management Resume
- Knowledge about fixed income securities
- To perform route cause analysis of errors and suggest/ implement controls in consultation with the Supervisor/ Manager
- To manage the sensitive clients and escalate to managers/FO in order to meet Fed Target
- Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies
- Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance
- Advanced knowledge of the life cycle of Derivative trades, [processing, settlement, and confirmation] and be able to work with clients and customer service team on operational and margining issues
8
Skills For Client Solutions Executive IBM Cognitive Process Services Resume
- Relevant experience of People Management"
- Able to understand the complexities of derivatives and counter party risk
- Knowledge of US and European financial regulations - EMIR, Dodd Frank etc
- Knowledge of Product and system technical areas
- Articulate complex issues/ideas to all levels of management in a highly professional and understandable and timely manner
- Understand the lifecycle of Derivative trades, [processing, settlement, and confirmation] and be able to work with clients and customer service team on operational and margining issues
- Understand the complexities of derivatives pricing and counterparty risk
9
Skills For Process Executive LDO Resume
- Product and system knowledge in one of the technical areas
- Customer Relationship Management: Liaise with all the clients, stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and noneconomical in nature
- Process Improvements and Process Adherence: Contribute towards process improvements programs in their area of work
- Actively participate and contribute to team initiatives: regular team meetings, presentation of thoughts /ideas, etc
- Follow and actively foster a risk management culture within the teams, where issues are raised / resolved on time
- Overall experince in Net Asset Value(NAV) caluclation."
- The role provides a wide range of exposure to different areas within the Brokerage Payables/Receivables, requires an ability to work with a variety of internal and external stakeholders to resolve issues, implement process improvements and to drive the brokerage strategic initiatives
10
Skills For Process Executive Resume
- Salary adequate to your competencies & experience
- Strong interest in tax area
- Work on low priority work orders received through eforms
- To provide support and supply a high quality service for brokerage payables/receivables on all exchanges globally
- Timely reconciliation and payment of Brokerage invoices
- Use a variety of brokerage and ledger systems
List of Typical Responsibilities For a Process Executive Resume
1
Responsibilities For Junior Process Executive Resume
- Flair level of interpersonal skills
- Professional experience in business process operations or comparable position
- Professional experience in business operations or comparable position
- Experience in back office support
- Previous customer service experience
- Good in communication both verbal and written
2
Responsibilities For Global Process Executive for Performance Management Resume
- Any graduate with strong mathematical ability and aptitude to learn the payroll software application
- Salary adequate to competencies and experience
- Opportunity to take part in international projects and gain experience with various businesses
- Good Analytical & logical ability
- Assist the team in achieving deadlines and ensuring smooth functioning of the process
- Ensure high quality of data by fully understanding and following rules and procedures
- Conduct knowledge sharing sessions, huddles for process update as required
- Organization, confidentiality, analyzing information, results driven, energy level
- Moderate Supervision by Process Lead to provide feedback on performance at regular intervals
3
Responsibilities For Client Solutions Executive IBM Cognitive Process Services Resume
- Identify the operational issues and provide ideas to address them
- Provide relevant client specific statements and information as per the requests received
- Process Trade Exceptions and/or tasks assigned as per the defined procedures and timelines
- Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, nonreceipts, payments and interest claims that are payable or receivables
- Liaise with all the stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats to ensure timely and accurate resolution of breaks of both economical and noneconomical in nature
- Knowledge on searching relevant documents from public domain like Bankers Almanac, Lexis Nexis & Corporate Registries
- Basic Due Diligence using World Check
- Responsible for daily execution of defined operational process related to the process
4
Responsibilities For Process Executive LDO Resume
- Adhere and follow defined SOP and SLA
- Interpretation of client documentation received
- Promote a positive attitude towards internal policies, procedures and controls
- Ensure all the check-lists and checkpoints have been recorded for the team on the same day
- Ensure daily deadlines are met in a multi-batch environment
- Support and answer all queries from Fund Administrators
- Provide an process improvement plan
- Identify, analyse & justify/resolve issues
- Problem identification & resolution
5
Responsibilities For Process Executive Resume
- Interact regularly on-site partners for clarifications
- Ensure adherence to defined procedures
- Ensure adherence to time schedules & quality standards
- Able to manage the requests through mails & workFlow tool
- Provides organizational support to business operations by performing tasks such as data entry, research, navigating through multiple systems and working on dual monitors
- Handles data entry change requests
- Compares data entered with source documents
- Type 25+ adjusted words per minute at 90% accuracy
6
Responsibilities For Junior Process Executive Resume
- Update required applications & tools and keep SME and TL informed of new issues
- Respond through email and chat
- Meet/Exceed targets set within the key research activities(Talent Research & Data Management)
- Ensure exceptional viability / accexptance rate
- Project / Process: Ensure process guidelines are followed and met as documented
- Meet process SLAs / metrics productivity and quality targets within the established timelines
- Process predefined number of transactions as assigned
7
Responsibilities For Global Process Executive for Performance Management Resume
- Align individual goals with team objectives (work cohesively with the team)
- Participate and contribute to organizational activities
- Record own attendance and time sheet related data
- First point of contact for incidents and service requests logged by the end users
- 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network, applications and computer peripherals
- Escalate and coordinate unresolved tickets with the relevant technical teams located globally
8
Responsibilities For Client Solutions Executive IBM Cognitive Process Services Resume
- Excellent Written and verbal communication skills in German and English, additional language would be a big advantage (French/Italian/Romanian/Hungarian/Spanish/Polish/Russian/Turkish…)
- Tech Savvy individual with good understanding of Computers, Network, software, mobile Devices and cloud based technologies
- Assurance of compliance vis Clients’ Purchasing Policies
- Knowledge on standard IT applications and SAP environment
- Knowledge of market analysis tools like Bloomberg
- BA in English/Comparative literature/ Journalism
9
Responsibilities For Process Executive LDO Resume
- MA in English/Comparative literature/ Journalism
- Moderate level of Microsoft Office proficiency
- Analysis of breaks arising out of reconciliation of trades between regulatory trade repositories and SG systems. This requires deep understanding of regulatory processes and information systems
- Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g.,. 837, 835, 270/271, and 276/277)
- Excel Knowledge is a mandatory
10
Responsibilities For Process Executive Resume
- Deep knowledge of capital market OTC derivative products (Equity, Commodities, Currencies, Rates and Credit)
- Interact with Support and Development teams of SG and Regulators' systems
- Unique opportunity to take part in international projects
- Printout of this e-mail
- 10th mark sheet and Certificate
- 12th mark sheet and Certificate
- UG mark sheet and Certificate
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