Process Excellence Resume Sample
Kale Doyle
5373 Heloise Court,
Philadelphia,
PA
+1 (555) 954 3697
Work Experience
Process Excellence Manager
11/2017
-
PRESENT
San Francisco, CA
- BS/BA and 5+ years of direct Operational Excellence execution. ideally in a service environment
- Six Sigma Black or Master Black Belt Certified
- Organizational awareness – knowing how to engage the organization to get things done, deal with complex change, and enhance TD’s brand
- Responsible and comfortable leading, showcasing and spreading the use of the LSS methodology and building a mutual need for transformational change as well as mobilizing commitment for support when facing obstacles
- Lead and support key strategic continuous improvement enterprise programs as assigned
- Develop and maintain project work plans, including change management (e.g. influencing; removing barriers; etc.), and implementation management (for flawless project execution)
- Develop and maintain strong relationships with Business and Functional Units. Communicate support needs and engage these groups in support of LSS deployment and project execution
- Raises issues of concern forthrightly and tactfully with others and resolves differences by seeking mutually acceptable solutions
- Establishes and uses informal organizational networks to accomplish objectives
Process Excellence Analyst
03/2013
-
08/2017
Chicago, IL
- Liaise with business users at various levels of seniority and at all stages of the continuous improvement lifecycle
- Ensure support to the key stakeholders in the evidencing of benefit attributable to the improvement opportunity against the original specification
- Ensuring that the Training and Quality team and Business SME’s are supported in defining training needs arising from the requirements
- Ensure the tracking of benefits from continuous improvement initiatives through use of lean six sigma methodologies, are captured and tracked in conjunction with the finance business partners
- Work closely with Digital Technology Services to ensure that all requirements that stem from lean six sigma projects and kaizens are understood and reviewed within the context of the Enterprise Roadmap and prioritised accordingly
- Close interaction with the suppliers and partners and regular on-site presence to demonstrate BGE commitment to process excellence and positive customer experience
- Successful experience in implementing Lean/Six Sigma across complex organization
Process Excellence Intern
03/2007
-
09/2012
New York, NY
- Takes action based on anticipation of how others are likely to react
- In the face of conflict, looks for areas of common agreement
- Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
- Participating in, co-facilitating or facilitating projects, events and "just do-it’s"
- Develop the Process Improvement team through coaching & performance management and instil a culture of maximizing process excellence across all customer journeys
- Work closely with colleagues in Customer Experience, Supplier Management, Go To Market and key stakeholders across Customer Operations, Retail and I.T. to drive the definition and evaluation of process improvement opportunities
- Lead cross-functional process improvement governance to determine feasibility and scale of impact of potential improvements to facilitate their input to the relevant change governance forum for prioritization
- Manage and track the overall basket of work within the team and oversee the cohesive roll out of improvements when required in conjunction with key stakeholders; complete six sigma projects where required
Education
University of California - Santa Cruz
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Collaboration skills, problem-solving skills, critical thinking skills and strong communication skills
- Strong oral and written communication skills / Strong interpersonal and leadership skills
- Strong project management skills with attention to detail and strong organizational skills
- Demonstrates excellent communication skills (written, verbal, presentation), considering context, content, audience, etc to present effectively to management
- Strong organization change management skills – prior experience implementing change in large, complex, matrixed organizations
- Experience applying strong consultative, relationship management and influencing skills at all levels of an organization
- Experience of mentoring and providing skills training
How to write Process Excellence Resume
Process Excellence role is responsible for leadership, analytical, organization, planning, facilitation, interpersonal, business, relationship, organizational, influencing.
To write great resume for process excellence job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Excellence Resume
The section contact information is important in your process excellence resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Excellence Resume
The section work experience is an essential part of your process excellence resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process excellence responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process excellence position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Excellence resume experience can include:
- Individually manage (or contribute towards) Commercial Process Excellence projects; manage interdependencies and define master plan including projects, achievable key milestones, as well as tracking and reporting progress
- Define opportunities, analyze data, design transactional work flows, and improve business processes, to deliver a positive impact on annual Sales operating plans (OP) in terms of revenue, operating profit and commercial efficiency
- Define and implement key business improvement initiatives/projects achievable key milestones, as well as tracking and reporting process, within Commercial Operations as prioritized by internal and external customers (within the Research and Applied Business units)
- Work effectively in a team environment, demonstrate strong verbal and written communication skills
- Strong communication, presentation, and interpersonal skills to present work progress effectively to internal management and build buy-in for recommendations
- Strong project management skills- ability to handle multiple projects having unstructured scoping
Education on a Process Excellence Resume
Make sure to make education a priority on your process excellence resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process excellence experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Excellence Resume
When listing skills on your process excellence resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process excellence skills:
- Excellent written and oral communication skills with demonstrate experience speaking and writing clearly and convincingly
- Intermediate PC Skills Strong multi-tasking and attention to detail skills required
- Communication skills: Speak effectively; foster open communication; listen to others; deliver presentations; prepare written communications
- Shows strong decision making and problem solving skills
- Strong analytical, management, verbal and written communication, facilitation, organization, problem solving and decision-making skills
- Computer skills in MS Word programs, including Word & Excel as well as Internet Navigation experience
List of Typical Experience For a Process Excellence Resume
1
Experience For Process Excellence Manager Resume
- Demonstrated relationship building skills, with a superior ability to make things happen through the use of impact & influence capabilities
- Good client facing skills and the ability to work/communicate with internal and external clients to develop and interpret business requirements is essential
- PC Tools Skills: Proficient in Microsoft Word, PowerPoint, and Excel
- Prioritizing and managing their own workload in order to deliver results
- Ongoing prioritization of project initiatives to ensure direct linkage to Business Units KPI’s and achievement of continuous improvement savings
- Understanding and excellent application of Analytical tools. Microsoft Excel & PowerPoint capability would be highly desirable
- Proven record of creating, administering, and conducting training programs for all levels of the organization
2
Experience For Process Excellence Lead Resume
- Proven track record of identifying and delivering year-over-year results using metrics driven problem solving
- Responsible for identifying, scoping and prioritizing improvement opportunities within assigned area of responsibility
- Manage competing priorities showing adaptability and meeting important deadlines
- Experience documenting, designing and implementing process improvements
- Three (3) years working experience in Engineering and/or Manufacturing/Quality departments
- Accounting/finance experience including leading finance transformation initiatives
- A demonstrated track record in working with people, understanding customer/client dynamics and driving positive change
- Experience developing and delivering Lean practitioner level training
- Experience in process improvement, demonstrating flexibility and initiative in achieving the desired outcome
3
Experience For Process Excellence Leader Resume
- Lead the journey of process excellence (Lean Six Sigma) identifying and prioritizing process initiatives on a Technology & Operations Transformation program
- Experience leading and coaching a team
- Deep experience in presenting insights and conclusions from complex information in an easy to understand, compelling and memorable way
- Demonstrated aptitude for critical thinking in include evaluation of ideas and synthesizing of information into insight (A3)
- Manage competing priorities and adapt to fast-paced and changing environment
- Demonstrated track record of success in either overhauling inherited processes or designing new processes
- Six Sigma Green Belt certified and familiar with Lean methodology and experienced in leading large scale projects working across multiple functional groups
4
Experience For Manager, Process Excellence Resume
- Experience participating in improvement project and delivering tangible process improvements
- Excellent intellect, strategic and tactical thinking ability, complemented by a "hands-on" operational and business planning orientation
- Able to develop and maintain effective working relationships with senior management to the point of being considered a trusted advisor
- Experience in successfully applying quality management, process improvement and problem solving tools and methodologies,
- Experience in implementing and sustaining change
- Experience in analysing issues to recommend, develop and implement strategies and achieve objectives
5
Experience For Process Excellence Analyst Resume
- Experience optimimising the use of SAP and other IT systems preferably in a multinational FMCG company
- Responsible for maintaining open and effective communication with other project Leaders
- Collaborate with team members to establish a brand through delivering a consistent approach, and experience
- Successful experience in implementing Lean/Six Sigma across complex organization
- Drive improvements in the efficiency and effectiveness by aligning process goals with companys key initiatives / accountabilities
- Excellent facilitation of working groups and project teams
- Professional experience in all areas of Lean Manufacturing, e.g., The Toyota Production System, Kaizen methods, TPM, JIT, SMED
- Experience in process improvement/ consulting/ technology roles
- Network and influence senior stakeholders and a proven record in leading change projects
6
Experience For Aces Process Excellence Manager Resume
- Strong knowledge of Unilever Financial Accounting Policies, SCOA and R2R relevant GFCF controls
- Strong stakeholder management including senior leader engagement
- Experience driving escalations through defined process to resolution
- Experience driving change in an unstructured environment
- Strong working knowledge of requirements elicitation, structured analysis, stakeholder management, use case definition and other Business Analysis techniques
- A proven knowledge of MES and how the system can be leveraged to its maximum with lean thinking and practices
- Proficient in Visio and experience of process mapping
- Experience utilizing Salesforce and/or SharePoint to communicate with a global team
7
Experience For Process Excellence Director Resume
- Process Excellence experience/training
- Management of competing priorities
- Experience leading process improvement and program/change management activities
- Experience in the biotech/pharmaceutical industry with focus on Marketing and Sales and knowledge of Commercial Operations structure and processes
- Experience in interaction with Sales, Marketing and Quality departments as desirable
- Proven record of successfully leading complex team structures
8
Experience For Director of Process Excellence Resume
- Experience from leading global SAP, MES deployments
- Experience from managing global project
- Experience working in a heavily, matrixed global environment
- Good understanding of world class maintenance processes
- Good understanding of the capabilities of the standard tools, SAP, MES Arkieva
- Experience in implementing Lean/Six Sigma across complex organization
9
Experience For Director, Process Excellence Resume
- Relevant experience in a process development capacity supporting complex, global, large scale or business critical transformation programs
- Experience using organizational change management, transformation, facilitative leadership, and project management methodologies
- Experience leading teams, with or without direct reports
- Industry experience, in project management and process improvement areas (Lean Six Sigma),
- Demonstrated ability to meet deadlines with emphasis on sustained accuracy and attention to detail
- Experience in the development and implementation of metrics and standards
- Prior exposure to and familiarity with main concepts of continuous improvement methodologies (e.g., Six Sigma, Lean, or equivalent)
- Experience in large Lean transformations and/or change programs
10
Experience For Process Excellence Engineer Resume
- Continuously look for improving existing processes and help teams design new processes that are robust, effective and efficient
- Previous experience working within a Center of Excellence (COE) model highly desirable
- Articulate and effective communicator, both verbal and written
- At least three (3) years with industry experience or equivalent industry
- Delivering positive business results and focused on establishing and improving business processes to improve reliability, increase simplicity and enable growth
- Leading project teams in the execution and delivery of process improvement initiatives using the LSS methodology
- Recommending solutions to improve quality and eliminate waste and leading the project team to execute on recommendations
List of Typical Skills For a Process Excellence Resume
1
Skills For Process Excellence Manager Resume
- Excellent communication, strategic planning and organizational skills, appropriate for working effectively with Executives and the Senior Leadership teams
- Strong Program Management Skills – Including PM tools
- Excellent command of English including written, oral and presentation skills
- Strong conflict management and critical thinking skills
- Excellent verbal and written communication skills including facilitation and presentations
- Strong communication, facilitation, writing, and presentation skills
- Demonstrates assertiveness & collaboration skills
2
Skills For Process Excellence Lead Resume
- Demonstrated skills associated with mathematics and English
- Strong consultative and verbal and written communication skills
- Strong people manager with demonstrated experience in leading large high performing teams
- Deep analytical skills, able to see patterns, fast thinker and excellent decision maker
- Excellent computer skills (MS products)
- Strong interpersonal and communicative skills (read, write, speak, & listen) with all levels within the organization
- Excellent communication skills, and the ability to put academics into structure
- Excellent communication skills and ability to interact with all levels of staff
- Proven ability to think strategically, planning and analysis skills, manage risks, and translate strategies into actionable plans
3
Skills For Process Excellence Leader Resume
- Excellent analytical skills: Review and provide direction on projects/ programs (Data driven approach)
- Be an effective coach to help imbed the necessary skills, competencies, and behaviours into the organization
- Highly effective communication and presentation skills, both written and oral
- Microsoft Office tools (including strong MS Project and Visio skills)
- Strong metrics and data analytics skillset – decisions driven by data
4
Skills For Manager, Process Excellence Resume
- Working knowledge and depth of experience in Record to Report operations with experience/knowledge of handling SAP mandatory
- Querying skills using Microsoft SQL server
- Working knowledge of Six Sigma tools and Lean techniques and a desire to develop ones skills to an advanced level
- Strong understanding of regulatory compliance activities. Experience working in a quality environment, strictly following SOP and working practices
- 3) Outstanding oral and written communication, including influencing skills
- Report building skills using SQL Server Reporting Services
5
Skills For Process Excellence Analyst Resume
- 4) Outstanding oral and written communication, including influencing skills
- Strategic thinking, analytical skills, teamworking and leadership is required
- Effectively manage a process, fully utilizing resources, meeting process deadlines, and service level expectations
- Demonstrated ability in using customer data to make decisions, and use testing and analytics to improve customer experiences
- Good understanding & experience in engineering and technologies used in Honeywell Products
- Experience with customer sentiment, process mapping, data collection and baseline analysis, customer journey and experience mapping
6
Skills For Aces Process Excellence Manager Resume
- Avid Social Media user, a passion for the product and ensuring a good user experience
- Effectively manage a project, including the creation of project plans and timelines
- A strong customer focus and understanding of the customer experience
- Excellence in influencing skills
- Sense of urgency, influencing in a matrix environment, accuracy with attention to details and result-oriented are critical skills for the job
- Project leadership experience with a proven track record in delivering results
- Patient under pressure but resolute in getting things done quickly and effectively
- Problem solving and partnership / relationship management skills
- Intermediate knowledge of accounting, through either coursework or prior experience
7
Skills For Process Excellence Director Resume
- Comfortable with change management skills
- Organized and structured, good ability to set priorities
- Deal effectively with all levels of the organization,
- Effectively interpret and communicate details, into concise and understandable facts, numbers, and actionable items
- Manage multi tasks with strong project execution experience
8
Skills For Director of Process Excellence Resume
- 5) Financial acumen, problem resolution and data analytics skills are needed for success
- Strong programme / project management experience
- Strong knowledge and experience of Unilever’s Global functions especially Record to Report
- System query skills (SQL, SAS, Excel, and BI Tools)
- Maintains calm focus and communicates effectively
- Experience successful leadership experience
- Prior experience in Financial, Insurance or Consultancy Services would be an added advantage
9
Skills For Director, Process Excellence Resume
- Deep Organization Effectiveness and Change Management experience
- Communicate effectively at all levels within the business
- Prior experience in the Utilities sector
- Knowledge of advance excel skills
- Extensive business process improvement skills, and able to quickly adapt to a fast-paced environment
- Dynamic personality able to effectively engage and influence a variety of audiences, from individual contributors to executive level management
- Prior experience with automation of processes
10
Skills For Process Excellence Engineer Resume
- Demonstrate strong judgment and political astuteness
- Communicate effectively and provide regular updates to the project governance teams
- Strong knowledge and rich experience on lean Six Sigma
- Strong knowledge and rich experience on Agile methodology
- Able to work effectively cross-functional multi-stake holder environment
- Having strong data analysis, problem solving, and decision-making ability
List of Typical Responsibilities For a Process Excellence Resume
1
Responsibilities For Process Excellence Manager Resume
- Responsible for assessing, testing through the simulation or review of steps in order to validate and establish repeatable and efficient processes
- Be an effective change leader and provide integration and change management support to Senior Leadership
- Identify, prioritize and scope value creation opportunities
- Leads collaboration with stakeholders to improve end-to-end cross-channel experiences and solutions from a customer point of view for CET
- Identifies opportunities to improve key customer interactions and turn customer insights into actionable experience changes; advocates for the “customer” view
2
Responsibilities For Process Excellence Lead Resume
- Working knowledge and understanding of operational processes within the financial services industry: Purchase to Pay, Order to Cash or Record to Report
- Champion and deploy business and process improvement methodologies and toolsets across CRE, and build capability through knowledge sharing and coaching
- Deal with complex problems involving multiple facets and variables, adaptable to changing demands and requirements
- Lead complex cross-functional business process improvement initiatives in TOPs using defined Lean and Business Process Reengineering tools to
- Serve as the Pole based VOC for the development, testing and deployment of the GCC support toolset and other initiatives requiring GCC support input
- Design/deploy standard lean and six sigma methodologies across operations centers using the best and leading practices in the industry
- Trategic planning and/or process design, consulting or business analysis
- Globally raise awareness and standards on the future Mid-Tier process methodology through industry education and information and sharing of best practices
- Deploy appropriate solutions to key business processes on site, typically through lean, reengineering or Six Sigma
3
Responsibilities For Process Excellence Leader Resume
- Once established, coach Lean, Reengineering and/or Six Sigma projects
- Insatiable curiosity and tenacity; always looking to understand why
- Influence, motivate, teach, and coach others towards achieving individual and company-wide goals
- Coach Lean, Reengineering and/or Six Sigma projects as required by the business
- Provide business relevant training as required for lean and/or six sigma
- Manage the collection and reporting of metrics as required by the site
4
Responsibilities For Manager, Process Excellence Resume
- Responsible for following evaluation guidelines to assess standards, procedures and processes for automated tools that support financial goals and requirements
- Lean Six Sigma Blackbelt
- Run models and discover improvements and optimization opportunities from data sets
- Develop and capture Mid-Tier services via KPIs, and participate in the process of building and reporting scorecards and dashboards and present to management teams
- Assess, research, analyze, and document, selecting the appropriate information gathering and/or modelling technique for process initiatives
- Contribute to a culture focused on continuous improvement, challenging status-quo, and thinking outside-the-box
- Recommend end to end solutions via Mid-Tier services that satisfy stakeholder needs, while continuously exploring and assessing options for value-add for clients
- Contribute to project objectives with high quality, within budget, and on time by Identifying risks, dependencies, assumptions and constraints, and develop and recommend mitigation strategies
- Provide consulting services to IT and Business partners on industry Mid-Tier process
5
Responsibilities For Process Excellence Analyst Resume
- Build and maintain a process for managing reusable services via industry API Management methodology
- Provide project process assessment for Mid-Tier architecture and appropriate feedback to projects on an on-going basis
- Align with RBC’s broader process methodology teams including LSS and others
- Facilitate and provide process improvement advice to CRE team via targeted workshops to identify and resolve specific issues that are critically impacting business outcomes and require urgent resolution
- Strong understanding and appreciation for quality and compliance standards under which the Fremont site is operating
- Deliver process improvement training for staff
- Lead contininuous review and audit of internal and external process, identify gaps and opportunities for improvement
- Present findings and recommendations to CRE leadership and key stakeholders
- Follows and observes all regulatory requirements (GMP’s, ISO, FDA, internal policies) applicable to area of responsibility
6
Responsibilities For Aces Process Excellence Manager Resume
- Fundamental knowledge of continuous improvement methodologies
- Knowledge of Balanced Scorecard Methodologies and Frameworks
- The combination of: intense regulation (i.e. pharmaceutical production, controlled substances, environmental and safety, etc.), overall risk of operations (i.e. chemical production), and a dynamic process driven production environment results; in a complex business/operational model with multiple competing factors needing to be balanced
- Experience in optimalization/automatization of F&A processes
- Developing and maintaining communication materials related to the Data Strategy and function
7
Responsibilities For Process Excellence Director Resume
- Leading efforts to develop and maintain a clear data architecture strategy; one that can be shared across all functions
- Providing program management support to the Data office including managing the budget, running operating mechanisms that foster team collaboration, and maintaining communication tools (e.g. Yammer, webpages, etc)
- Managing a team of direct reports including coaching and mentoring
- Leading ad hoc data initiatives that support business simplification or growth
- Partnering with HR to develop and maintain a development program that enables us to recruit and retain top talent
- Is responsible for driving associates’ engagement and for developing Lean and Six Sigma capabilities through coaching and mentoring at all levels (Associate to Management) within the site
8
Responsibilities For Director of Process Excellence Resume
- Observes and promotes all regulatory requirements as per applicable regulations, rules & procedures established by the company and notify any violation or deviation to the immediate supervisor or appropriate authority
- Exceptional understanding of the Lean/Six Sigma toolbox
- Deliver training on Quality methodology is desirable (Six Sigma and Lean)
- Ensure adherence/compliance to Records Management policies and procedures as applicable
- Six Sigma/Lean trained at a Black Belt or equivalent level
- Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc
- Deploy business process and change initiatives within Eastman’s Business Organizations (includes scope, sequence, change management and pace of implementation)
- Champion the vision for creating a customer focused culture throughout Operations
- Champion specific process and change initiatives across and within Eastman’s Business Organizations
9
Responsibilities For Director, Process Excellence Resume
- Engage stakeholders to drive sustainable change
- Communicate ‘wins’ and best practices to the rest of the organization; quantitative and qualitative
- Use various analytical tools to identify root-cause for issues and implement solutions
- Work proactively across the organization to resolve critical process issues in a timely manner
- Initiate and oversee business transformation and productivity initiatives in a manner that balances: customer experience, efficiency and effectiveness by utilizing various methodologies (i.e. Six Sigma, Lean) and best practices within the industry
- Leverage business process management techniques to establish robust processes and identify opportunities to increase quality, eliminate rework and improve efficiency
10
Responsibilities For Process Excellence Engineer Resume
- A background of successfully leading change initiatives; a background in driving process/continuous improvement with a focus on metrics and KPIs
- Well-honed relationship-building and negotiating skills; partners well with colleagues to work through cross-functional issues at either a business unit or department level
- A big-picture perspective with the ability to see how all the pieces fit together and contribute to the achievement of broader organizational goals
- Communicate passionately in order to create a vision for others
- Leverage data to analyze performance, develop insights and effectively partner with and direct analytical resources to optimize operational excellence
- Demonstrated ability to implement continuous process improvements focusing on operational efficiencies, workflow optimization, internal and external customer relationships, engagement and motivating high performance teams
- Excellent collaborative skills with the ability to drive results and successfully manage through adversity
- Effective change management experience, with the ability to build relationships at all levels within the organization
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