Process Administrator Resume Sample
Zackary Walsh
4972 Junior Unions,
Chicago,
IL
+1 (555) 594 6787
Work Experience
Process Administrator
03/2017
-
PRESENT
Boston, MA
- · Following up with the organization’s clients or customers to ensure that their requests are accurately provisioned and issues are sufficiently resolved
- Performs business processing transactions which require screening and encoding of data fields
- Performs non-routine analysis and independent judgment in the application of business rules
- Communicating with customers to provide further additional information regarding products or services
- Following up with the organization’s clients or customers to ensure that their requests are accurately provisioned and issues are sufficiently resolved
- Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes
- Opening and closing accounts, processing requests, and collecting the required information regarding matters or complaints that require further attention
- Maintaining records of all transactions and interactions made with customers
Business Process Administrator
07/2010
-
12/2016
Dallas, TX
- Data validating and entry of customer proposal, applications and transactions into specific line of business policy processing system
- Ensure processing turnaround time for policy application/transaction processing, submission(s) tracking is adhered to
- Generation of quotations, new policies, renewals, endorsements, cancellations and claims and administration for relevant consumer lines products and according to the agreed upon Standard Operating Procedures
- Processing of payment related applications and transactions
- Ensure the timely issue of PO’s and control of the process in SAP, according to TCCC procedures
- Support associates in preparing all necessary documentation for the correct issue of PO’s, e.g. bidding, authorization of new vendors, good receipt posting, follow-up with internal approvers and monitoring of invoices with external suppliers etc
- Produce regular stakeholder reports to review the status of PO’s, both in progress and anticipated
Eprocurement Business Process Administrator
02/2005
-
06/2010
Phoenix, AZ
- Recommendations on how to improve our spending based on analysis on suppliers, type of research etc
- Advises on most economical travel plans in accordance with travel policy
- Enable the workforce: Support and maintain technological and security infrastructures; Configure robotics processes and objects using core workflow principles in an efficient way; ensure they are easily maintainable and easy to understand
- Help others: Relate to customers to remedy their frustration or confusion in resolving issues; Understand existing processes and facilitate change requirements as part of a structured change control process
- Referring customers to other areas of the bank to deepen relationships and build strong internal partnerships
- Work with Boarding Support during CR rollouts to add automation of processes while in the planning stages to ensure maximum efficiency leveraging the Qualtrics application
- Monitor and maintain statistical data which gages the efficiency gains by using the Qualtrics application
Education
Robert Morris University - Peoria Campus
2000 - 2005
Bachelor's Degree in Management
Professional Skills
- Customer Service skills, excellent interpersonal & team building skills
- Demonstrated expertise and experience in the insurance industry; or demonstrated expertise and proficiency in data querying, reporting and analysis
- Excellent Verbal communication skills with the ability to communicate in a professional and personable manner over the phone and in person
- Confirms and validates all loan and decision data upon receipt of final status and work with Bankers to collect conditional items required prior to booking
- Have strong project execution experience and the ability to structure, scope and develop solutions of complex problems
- Good communication skills with fluency in written/verbal French language
- Experience collecting, analyzing, and interpreting business requirements and processes, including continuous improvement methodologies and budgets
How to write Process Administrator Resume
Process Administrator role is responsible for organizational, insurance, research, analytical, security, finance, credit, training, database, purchasing.
To write great resume for process administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Administrator Resume
The section contact information is important in your process administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Administrator Resume
The section work experience is an essential part of your process administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Administrator resume experience can include:
- Demonstrated experience providing work direction, monitoring work progress and training staff
- Have prior experience of working on Excel Macros, Visual Basic Scripts and/or other configuration / scripting type technologies
- Communicate effectively and professionally with internal/external clients and product managers
- Experience in Business Process Outsourcing/Shared Services environment would be an added advantage
- Create project plans and develop effective tracking mechanisms to ensure successful project execution
- Builds effective project teams, often involving cross-functional and cross-divisional resources
Education on a Process Administrator Resume
Make sure to make education a priority on your process administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Administrator Resume
When listing skills on your process administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process administrator skills:
- Prior team facilitation and management experience needed
- Conflict resolution skills -Knowledge of insurance business
- Experience working in an office setting, in a customer service capacity
- Experience working in an office setting, preferably in a customer service capacity
- Documenation processing experience
- Work experience in a processing type function
List of Typical Experience For a Process Administrator Resume
1
Experience For Business Process Administrator Resume
- Establish long-term and short-term objectives in conjunction with division planning to meet testing program scoring goals and objectives
- Develop comprehensive project schedules to track progress of pre-scoring, scoring and post-scoring activities
- Determines appropriate level of required documents for loan packages, identifies missing documents or incomplete information, and assists with any inquiries
- Meets turn-time and accuracy requirements while supporting a consistent process
- Leverage Qualtrics opportunities to assist with the deployment of workflow in Service Now
2
Experience For Quality Process Administrator Resume
- Provide administrative function, including but not limited to, the launching of surveys and providing results to the requestor for global surveys (not departmental)
- Primarily responsible for application or credit process flow and support for underwriting teams, pre-closing conditions and post-closing Quality Control (“QC). Ensures all loan applications conform to Bank Policy and Procedures
- Follows procedures and guidelines for required investigative searches, consumer reports, business searches, OFAC and performs all necessary due diligence checks in accordance with Bank and regulatory requirements. Performs initial assessment/analysis for potential elevation to senior management as appropriate
- Documents declines/withdrawals and ensures required regulatory information is contained in files
- Performs additional accountabilities as department expands. Ensure compliance with all regulations, policies and procedures
- Assist with scope definition, identify and document product or service descriptions and requirements for project schedules, milestone delivery and identify schedule constraints
- Establish departmental or coordinate interdepartmental priorities in accordance with service commitments and resource availability
- Collect, analyze and report data associated with scoring metrics and quality goals as defined by management, key stakeholders and suggest corrective action for variances to budget or schedules; document lessons learned
3
Experience For Eprocurement Business Process Administrator Resume
- Coordinate and enhance relationships with SBU and AD through effective communications
- Create accounts in OIM, perform conversions and data changes, and reconcile time reporting discrepancies by working with managers across IT
- Track, monitor, and manage adherence to contractual performance standards, internal expectations and customer service level agreements
- Maintain awareness of and assess feasibility of relevant technologies
- Work weekends and evenings as needed
- Adhere to ethical standards and comply with the laws and regulations applicable to your job function
- Computer literate and a proficient user of MS Office applications, especially on MS Excel and MS PowerPoint
- Primarily responsible for application or credit process flow and support for underwriting teams, pre-closing conditions and post-closing Quality Control ("QC). Ensures all loan applications conform to Bank Policy and Procedures
4
Experience For Work Process Administrator Resume
- Collaborate with key stakeholders throughout IT, Accounts Payable, Supplier Management, authorized approvers, vendors and administrative teams to improve workflow and hand-offs
- QC and monitor the 80% report to ensure Purchase Orders have enough money
- Assume additional work outputs and projects as needed and time allows
- Determine capability of current processes and monitor/guide development of processes and procedures to higher process maturity
- Recommend and implement process improvements to streamline and standardize all processes administered
- Create SOPs, process maps and job aids to document all processes administered
- Directly contribute to the development of quality and performance metrics
- Implement action plans to meet goals and objectives
- Coordinate across departments to ensure the effective accomplishment of work activities through planning, delegation, control and problem management. Liaise across departments to ensure hand-offs are accurate and complete and any process gaps identified and remediated
5
Experience For Operations Process Administrator With French Resume
- Conduct or contribute to data analysis for internal clients
- Support management in the achievement of long-term and short-term goals, departmental quality and productivity goals
- Determine capability of current processes and monitor/guide development of processes procedures to higher process maturity
- Recommend and implement improvements to streamline and standardize processes
- Recognize problems, research, isolate, recommend resolution steps and follow up with senior staff to ensure resolution
- Provide lab support and participate in pre-distribution launches, PPVs and Operational tests
- Maintain a current working knowledge of xBT test center hardware, monitoring devices, and equipment as required to assure test center compliance with the latest standards
6
Experience For Qualtrics Business Process Administrator Resume
- Create and/or monitor the creation of SOP’s and Process Maps and apply their use in production. Review, develop, streamline and standardize templates and processes. Identify best practices and ensure they are documented
- Identify and implement improvements and/or policy changes to meet quality objectives for cost effective test administration processes
- Directly contribute to the development of quality and performance metrics across the unit
- Travel to divisions to provide operational support: 90% Travel, U.S. only
- Involved in post-implementation support and maintenance of the applications and processes
- Ensure division conformance to operational processes and policies in support of D.R. Horton’s mission
- Establish data collection methodologies and tools that foster efficient maintenance and business processes in order to meet cost reduction goals and increase facility operations efficiency
7
Experience For Business Process Administrator, Castrol Resume
- Thoroughly interpret qualitative and quantitative data
- Determine operational objectives and system improvements through thorough analysis of business functions and applicable data
- Extract and analyze trends in maintenance, environmental and warehouse services, and financial expenditures in order to enhance and align with proactive plans and programs
- Use performance indicators to prepare proposals and develop new systems and/or operational changes
- Use financial and CMMS data to ensure that system changes fit operational needs and meet organizational goals
- Review department expenditures and expenses; assure that correct accounts are charged, and associated CMMS work orders reflect associated costs
- Deliver structure and guidance, for review and analysis, of the department’s $18M annual operating budget; develop work unit specific financial reports, (i.e. custodial overtime costs for conferences) and lead quarterly and annual budget reviews
- Analyze budget resources to accomplish program objectives; adjust for seasonal and/or emergency requirements; and develop cost opinions and budget recommendations for departmental requests, repairs, projects, and services
- Accountable for continued development and oversite of execution of training programs for new and existing associates
8
Experience For Operations Process Administrator Resume
- Collect, analyze, and prepare all supporting data necessary to complete the budgets to ensure accuracy and efficiency
- Knowledge of flexible spending accounts, health savings accounts, and commuter benefits is desired although not required
- Assist the NAC Controller in setting yearly goals and budgets
- Consistency regarding processes across systems and various work streams (i.e. field/SLT/Other centers)
- Collaborate with management team to accurately reflect costs and revenues
- Analyze budget throughout the year; determine budgetary impacts and collaborate with the management team when errors or adjustments are required
- Develop and identify key financial trends throughout the year
- Manage and oversee the implementation and continuous improvement of the CMMS (IWMS) operational management system, including work order management and material handling data as it relates to CMMS (IWMS) software and function
9
Experience For Project & Process Administrator Resume
- Communicate changes and improvements to budget, billing, processes, and CMMS throughout the organization as necessary
- Communicate any updates to the CMMS clearly and professionally throughout the organization
- Provide Housing and Dining Services leadership with annual reports on key performance factors of Housing and Dining Facilities, such as work orders completed, material costs, labor cost and hours, projects completed, etc
- Data entry, inventory management, record maintenance and special projects as assigned
- Perform administrative and related data entry activities in support of Premium Product operations
- Order administration includes creating stock transfer and delivery documents, receipt of game and equipment into stock, enter and validate installation and warranty documentation and track sale orders
- Sign administration including, processing sign installation and removal transactions in SAP, process tracking sign movements, process material scrap reports, track sign rework and refurbish and maintain the sign database
- Service processes include, creating service cases for service calls, files and track service tickets and order management
10
Experience For Etching Artwork / Process Administrator Resume
- Ensure monthly, quarterly and annual financial targets are meet by closing all service tickets within the scheduled timeframe
- Revenue process includes verifying serial numbers, administering gaming transfer documentation, update SAP on machine installations and conversions, software and other serialized or peripheral equipment
- Part administrative process includes supporting field service by adding/ordering new parts, binary/reload software, research parts approvals, create sales orders for parts and create stock transport orders for parts
- Working knowledge of Sharepoint 2010 – advantageous
- Detect problems, troubleshoot issues and follows directions to resolve process issues or resolve customer billing disputes
- Microsoft Office - Excel, Word
- Takes initiative to learn new things and actively pursues opportunities to improve the current processes
- Understand written information in work related documents
- Familiarity with Adjustable Rate Mortgages, Loan Modifications, Partial Release, Oil and Gas, Mortgage Insurance Premiums, HPA, RESPA
List of Typical Skills For a Process Administrator Resume
1
Skills For Business Process Administrator Resume
- Work experience in a processing type function is required
- Relevant work experience including
- Some process re-engineering experience
- Relevant processing experience, preferably in a production services environment
- Ensure the effective accomplishment of work activities through planning, delegation, control, and problem management
- Solid knowledge of databases and analytical software tools
- Some client contract management experience
- Work closely with US and Mumbai management to ensure all procedures are up to date and effective and executed regularly
- Process improvement experience, preferably in a services environment
2
Skills For Quality Process Administrator Resume
- Provide leadership, and assist with time management, and work prioritization for direct reports
- Ensure all processes and process improvement are designed with the ultimate goal of excellent customer service and stewardship
- Processing a variety of Collateral documents including mortgages and auto titles to be recorded for lien perfection at the county
- Sponsoring and leading projects as needed
- Processing releases for Vehicles, RV's and Marine
3
Skills For Eprocurement Business Process Administrator Resume
- Drive improvement of PS Requisition accuracy and timeliness across the P&DA team using a DMAIC, data based approach and providing training as needed
- Keep abreast of changes in policies and procedures of existing testing programs as well as new testing programs that plan to use the xBT network systems
- Develop process flow diagrams for all of Housing & Dining Facilities to capture business processes, work flow, and financial functions, such as invoicing
- The ability to maintain a high rate of accuracy while working in a fast-pasted, changing environment is essential
- Have basic understanding of Order Processing
4
Skills For Work Process Administrator Resume
- Some mentoring/training of staff
- Provide accurate and timely high-level administrative support for IT Finance by tracking and reconciling the monthly IT Accruals reports
- Contribute to and execute strategies for closing the gap between current performances and “Managing in a Process Organization” standards
- Provide ongoing support to both end users (purchasing departments) and technical teams
- Participates in entering purchasing information into JD Edwards
- Participates in all activities for implementing and rollout of new or existing systems, application, and processes for the user community
- Track record of successfully managing onshore/offshore teams
5
Skills For Operations Process Administrator With French Resume
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and Visio
- Work in fast paced demanding Field Service environment and meet deadlines punctually
- Be able to solve business and technical problems using defined and innovative approaches
- Accountable for assigned accounting stream process
- Coordinate Epic UAT testing and test scripts as designated
- Track, analyze and report on metrics, key volume indicators and scoring performance
- Assist in managing process coordinator activities to ensure achievement of service level agreements
6
Skills For Qualtrics Business Process Administrator Resume
- Forecast and monitor scoring progress, develop and monitor project schedules and manage program performance
- Identify and recommend process improvements to streamline program scoring activities
- Complete in-depth analysis and provide comprehensive reports for justifying changes in activities or resource allocations
- Complete in-depth review of program scoring expenses and reconcile with allocated budgets
- Travel domestically or internationally to support scoring activities for up to 3 weeks continuously
- Create and manage transparent tracking sheets and other reports, as needed
- Utilize a proactive, problem-solving approach to all processes administered
7
Skills For Business Process Administrator, Castrol Resume
- Collect and analyze process data following DMAIC to determine root causes and resolve them
- Provide on-going support to test centers, candidates, and vendors which utilize xBT test delivery platforms for ETS clients
- Lead quality assurance, improvement and process re-engineering efforts
- Provides Purchasing/Operation expertise within the specific applications and processes
- Work independently with limited supervision to complete tasks in a timely manner while balancing multiple projects
- Develop diagrams to provide documentation and establish standard operating procedures for staff throughout the organization
- Engage in systems technologies (CMMS) review on a regular basis to optimize performance and adjust to changing environments
- Align process flows with operational requirements, including CMMS, and financial systems
- Analyze impact of program changes, new technologies, and staffing changes
8
Skills For Operations Process Administrator Resume
- Assist staff in identifying problems with processes, budgetary concerns, and data reviews; find solutions, and implement corrected course of action
- Interface with customers and stakeholders, alike, especially in implementation and understanding of processes and related software
- Maintains physical possession of original loan files for assigned divisions and/or subsidiaries. Works within the file log software (as available) to maintain a current list of files. Interacts with both internal and external auditors upon their request
- Maintains files/scans documents in respective files and ensures that all files are in order upon return from other employees
- Follows process for new file creation, as relevant
9
Skills For Project & Process Administrator Resume
- Computer literate and a proficient user of MS Office applications, especially on
- Manages projects of varying complexity and many concurrent projects with complex resource interdependencies. Has ultimate accountability for successful project delivery
- Plans, schedules, and coordinates all the tasks that need to be accomplished for project completion. Creates work break down structure, procures resources, and creates an overall project plan based on resource availability
- Leads and manages the people who do the tasks including project team members, vendors, customers and anyone else who does work on the project. Assists and holds team members accountable for their sections of the overall work plan
- Serve as a SME on projects across the organization when Life Sales presence is needed
- Develops and implements programs and processes to understand and improve agency performance in life sales, in support of company goals
- Works with Life Sales leadership to develop specific action plans to improve agent performance in support of company goals. Develops and implements tools and practices to effectively and efficiently support the Life Sales team and agents working with the life company
- Establishes and maintains strong working relationships with internal and external stakeholders that enable the overall success of divisional business process management efforts
- Collaborates with business partners and stakeholders to drive efficiency gains with key divisional processes
10
Skills For Etching Artwork / Process Administrator Resume
- Maintains and works closely with other divisions within the company to provide perspective and information into Life Company processes and practices that affect the agency sales force. Facilitates cross-divisional agreements to support action plans
- Designs a uniform strategy and approach to support the sales force with life insurance sales. Further defines agent needs, and supports company decision making that balances the needs of agents and the goals of the company
- Locates, acquires, manipulates, integrates, transforms, and analyzes Life sales data from a multitude of data sources supplying clients with information and analysis
- Intermediate to Advanced skill in Microsoft Office Suite (including Word, Excel, Outlook, PowerPoint) – essential
- Knowledge of full development lifecycle and experience gained from a number of projects
- Good knowledge of fundamental communication principles and practices as entailed in change management initiatives is required
List of Typical Responsibilities For a Process Administrator Resume
1
Responsibilities For Business Process Administrator Resume
- Excellent verbal communication skills and technical writing skills, presentation/facilitation skills and strong interpersonal skills are required to perform the functions as described. A proven ability to effectively present information to a diverse audience is essential
- Fice experience
- Comfortable with frequent interruptions to daily work
- Experience using management and planning tools (flow diagrams, affinity diagrams, gap analysis, and selection/prioritization matrix) and applying these to financial reporting and trends
- Excellent analytical skills including the ability to gather, organize, and evaluate data; determine appropriate conclusions; identify root-causes of issues; and make sound recommendations to all levels of staffing, including senior management
2
Responsibilities For Quality Process Administrator Resume
- Demonstrated ability to set goals, prioritize, and work toward actionable outcomes that accurately reflect the work load, professional responsibilities, and requirements of the position, through the use of strong time-management and organizational skills
- Strong communication, interpersonal, and influencing skills with ability to use fact-based and well-thought-out arguments to challenge all levels or change behavior or techniques as deemed necessary
- Demonstrated active commitment to diversity, inclusion, and social justice
- Experience in office administration
- Have ability to work with colleagues across global locations
3
Responsibilities For Eprocurement Business Process Administrator Resume
- Be a quick learner and become self-reliant on Automation Tools & functions
- Liaison for Internal and External Audit
- Participate and lead process reviews to ensure SOX/WTW compliance
- Leadership, oversight and professional development of Process Quality Managers (PQM)
- Assist the NAC Controller in recommending and formulating process changes and in maintaining consistent and efficient accounting processes throughout US and Mumbai
- Oversight of the CAB process for your process responsibility
4
Responsibilities For Work Process Administrator Resume
- Work with other business units (i.e. treasury, FSU, GL, SLT unit) to create smoother processes between units as needed
- Attend Epic meetings as designated by NAC Controller
- Work with IT on system (Epic, integrations, etc.) defects, issues, etc
- Travel to India as required
- Exposure to Six Sigma or Six Sigma Black Belt
- Performs review of loan packages for proper segmentation and underwriter assignment with Credit Officer or CRE Manager guidance. Determines relationship exposure via internal bank systems, financial information and other supporting documentation per approved formats and checklists. Tracks the status of applications in order to maintain compliance with Regulation B
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