Payments Consultant Resume Sample
Ernesto Spinka
848 Kenneth Ranch,
San Francisco,
CA
+1 (555) 560 1650
Work Experience
Payments Process Review Senior Consultant
06/2017
-
PRESENT
San Francisco, CA
- Software development using Java technologies and relational databases
- Analysis and capture of business requirements and processes
- Configuration of messages
- Configuration of interfaces
- Extending business logic and rules (‘actions’ writing in Java)
- : o Core Banking (Retail & Corporate Banking); o Credit Services; o Core Payments including Retail and Corporate payments; o Cards Transformation; o Digital & Omni Channel o Mobile Payments o Real Time Payment Architectures o Open Banking/Open APIs
- Collaborate with internal and external partners to identify and communicate optimal solutions for client’s product and operational needs
- Build customer ROI models based on clients’ observed current states and potential future states
Payments Consultant
02/2012
-
01/2017
Houston, TX
- A seasoned, experienced professional with a full understanding of area of specialization who can resolve a wide range of issues in creative ways
- Liaising with both international and domestic financial institutions
- Managing expectations of key stakeholders regarding timing of high priority requests
- Handling escalations from the processing team with regards to incomplete / complex requests
- Analying and reporting on suspicious transactions from high risk countries / territories
- Escalating any issues to management that cannot be resolved
- The quality control of high value / high risk payments
Consultant, Payments Product Services
06/2008
-
10/2011
Phoenix, AZ
- Finding solutions that meet client's needs and result in the best outcome for the client
- Following through on all actions within the agreed timelines and manage the client's expectations of next steps
- Working within a team environment to solve/meet client needs
- Managing fluctuating workloads and being flexible to work additional hours as required
- Developing regional payments solutions and go-to-market strategy
- Developing proposals and responding to RFPs, where required
- Work with the sales and account managers to develop the opportunity approach
- Develop key relationships with bank staff as directed by the sales and account teams
Education
Vincennes University - Jasper Campus
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Project management and delivery skills
- The ability to articulate complex issues in a simple non-technical manner - Good communications skills and presence
- Time management skills and ability to handle multiple responsibilities simultaneously
- Good communications skills and presence
- Previous experience in the merchant processing/acquiring industry
- Previous experience or exposure to the technology around card processing and merchant acquiring solutions
- Experience in customer facing technical consulting with multiple simultaneous projects
How to write Payments Consultant Resume
Payments Consultant role is responsible for digital, design, communications, training, retail, credit, java, architecture, reporting, software.
To write great resume for payments consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Payments Consultant Resume
The section contact information is important in your payments consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Payments Consultant Resume
The section work experience is an essential part of your payments consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payments consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payments consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Payments Consultant resume experience can include:
- Relationship building/management skills - Excellent written and verbal communication and interpersonal skills
- Consultative sales/solution building skills
- Ensure the customer experience is positive and effective to enhance the American Express brand
- Experience in developing products and product strategies/go to market plans
- Experience in delivering business change
- Experience in card payment industry
Education on a Payments Consultant Resume
Make sure to make education a priority on your payments consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payments consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Payments Consultant Resume
When listing skills on your payments consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical payments consultant skills:
- Relationship building/management skills
- Demonstrable years of experience working in the sales department ideally within a fraud, compliance or payments software business
- Build strong internal and external relationships to facilitate delivery of shared goals
- Receiving and handling of raised issues post deployment either as part of warranty or ongoing maintenance
- Building a prospecting pipeline and managing the engagement of this pipeline
- Meeting Capita plc internal governance processes
List of Typical Skills For a Payments Consultant Resume
1
Skills For Nordics Payments Consultant Resume
- Have strong numerical and literacy skills
- Experience in designing, operating, or implementing strategies
- Experience in business development and/or account management
- Effective communication internally and up to the c-suite with external partners and customers
- Demonstrate proficiency and balance between both a sales/relationship type role and a technology SME
- Experience of phone based new business generation
- Delivering business change by designing and delivering strategy across the payments value chain
- Staying ‘current’ in a fast-moving and highly regulated environment
- Closing sales ‘Opportunities’ over the phone and/or in partnership with field based Business Development Manager
2
Skills For Consultant, Payments Product Services Resume
- Resolving technical payment escalations,
- Providing proactive payment consultancy,
- Enabling strategic, market payment solutions e.g. Contactless, and
- Enabling specific, value add payment solutions e.g. Raw Data
- Working knowledge of languages highly desirable
- Helping clients in incorporating digital technologies to stay relevant in the digital ecosystem
- Appreciation of the global competitive acquiring and processing landscape
- Program or project management - Leading or performing within project teams
- Consultative Selling – or similar selling model, techniques
3
Skills For Payments Process Review Senior Consultant Resume
- Payment strategy and operating models
- Core payment re-platforming and transformation
- Incident recording, initial investigation and clarification
- Incident resolution, perhaps by passing on to others
- Be part of a team of high performing employees which delivers against GMS goals
- Current and emerging payment solutions,
- Knowledge of business architecture
4
Skills For Consultant, Emerging Payments Resume
- A passion for customer service and quality
- Patch production and deployment
- Leverage payments expertise and insights to create merchant values and grow merchant Net Promoter Score (NPS)
- Develop relationship at mid-management-levels with clients to understand their business objectives, payment needs, current environment, and key pain-points
- Take a consultative approach to evaluate merchant’s current credit card processing environment to identify requirements, vulnerabilities and opportunities
5
Skills For Senior Payments Consultant Resume
- Working with other Senior Payments Consultants, National Sales Manager and Business Development Managers to optimise pipeline build activities with for new target customers
- Business hours are 9am to 5.30pm. Business attire is smart casual
- Adhere to expectations with respect to the use of CRM, ensuring company information, contact data and notes from calls are accurately recorded and the interests and potential business requirements are accurately documented such that the marketing team can return full value from the data insight we build
- Working with Senior Payments Consultant, National Sales Manager and Business Development Managers to optimise pipeline build activities with new target customers
- Adhere to expectations with respect to the use of CRM - ensuring company information, contact data and notes from calls are accurately recorded and the interests and potential business requirements are accurately documented such that the marketing team can return full value from the data insight we build
6
Skills For Payments Management Consultant Resume
- : Swift, ACH, Wires, EFT
- Business and technical acumen and the ability to quickly understand the client’s business model and the various components of the client’s payment environment
- Desire to work in a fast changing environment
- Carry out systematic and rational analysis to identify the root cause of problems. Be prepared to challenge the status quo and drive innovation. Makes informed judgments. Generates creative ideas/solutions. Knows when to adopt existing ideas and when to invent
- Promote AXP products and seeks opportunities to improve existing business
7
Skills For Payments Technical Consultant Resume
- Proactively anticipate customer needs and identifies their specific requirements
- Maintain commitment and remain positive in the face of setbacks and obstacles. Keep difficulties in perspective and remain positive. Be authentic, approachable, open and honest
- Develop and maintain an in-depth understanding of the merchant (i.e. know all aspects of merchant’s payment acquiring environment including history, current goals and organizational drivers)
- Have the ability to quickly become familiar with new concepts and processes
- Are enthusiastic, committed and have great attention to detail
8
Skills For Cards & Payments Senior Consultant Resume
- Learn and apply quickly, particular with technology
- Represent the business interest with both internal and external technology organisations
- Educated to Further or Higher education standards
- Has a desire to learn, improve and become their best
- Can listen carefully to customer needs and clearly articulate benefits of Pay360 products and services to meet these needs
- Establishing ‘Contacts’ and relationships with agreed target niche sectors, qualifying the business need and recording this information in CRM to enable the continuous communication of Pay360 brand to these merchants
- Converting ‘Contacts’ into ‘Leads’ by consulting with Contacts around their payment needs and gaining commitment to attend a meeting, online demo, webinar or event
9
Skills For Virtual Payments Consultant Resume
- Developing ‘Leads’ in CRM and converting these into qualified sales ‘Opportunities’
- Converting inbound sales enquires that come through Web and 3rd party demand generation into new businesses customers to achieve monthly and annual sales targets
- Prospecting for new opportunity within agreed target vertical sectors, qualifying the business need and recording this information in CRM to enable the lead nurturing of Pay360 brand to these prospects
- Converting Prospects into ‘Opportunities’ by consulting with Prospects around their payment, fraud and compliance needs and gaining commitment to progress through the customer decision cycle using online demo, webinar or similar
- Applying the sales approach defined within Peform360 sales training to progress a customer through their decision cycle effectively
- Closing sales ‘Opportunities’ over the phone
- Meeting sales revenue performance targets consistently
10
Skills For Consultant, Deposits & Payments Marketing Resume
- Working with other Payments Consultants and Business Development Managers to optimise pipeline build activities to win new target customers
- Manage small teams for the delivery of proposals
- Presentation to banks and interact at all levels of the bank’s organization to articulate the FIS solution and value
- Work with the Delivery organization to develop implementation approaches for opportunities
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