Patient Care Services Resume Sample
Work Experience
- Assesses processes for relevance and efficiency and develops best practice standards
- Familiarity with software such as Microsoft Office
- Provides quality patient care for the needs of the populations served and age specific groups as indicated: neonate (0-28 days), infant (>28 days – 1 year), pediatric (>1 – 12 years), adolescent (>12 – 17 years), adult (>17 – 65 years), and geriatric (>65 years)
- Supervises staff and manages employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests way to develop skills; monitors workflow
- Collaborates with Nursing, Quality Services, Medical Staff and other hospital departments to formulate corrective plans that correlate to the identified opportunities for improvement
- Coordinates plans of correction and monitoring when necessary
- Ensures compliance with regulatory agencies and established hospital standards, practices and procedures
- Ensures the implementation and monitoring of the nursing strategic plan
- Evaluates and analyzes statistical data to identify trends or opportunities for improvement utilizing appropriate statistical techniques. In conjunction with others within the leadership team, ensures licensure and accreditation compliance
- Interprets and implements The Joint Commission (TJC) and State and Federal regulations pertaining to nursing practice
- Investigates, evaluates and recommends problem-solving methodologies where outcomes would necessitate corrective actions
- Responsible for budget development, monitoring, administration and control
- Using Shared Governance, monitors nursing practice to reduce variation & sustain improvements
- Collaborates with Nursing, Quality Services, Medical Staff and other hospital departments to formulate corrective plans that correlate to the identifiedopportunities forimprovement
- Ensures compliance with regulatory agencies and established hospitalstandards, practices andprocedures
- Evaluates and analyzes statistical data to identify trends or opportunities for improvement utilizing appropriate statisticaltechniques
- In conjunction with others within the leadership team, ensures licensure and accreditation compliance
- Interprets and implements The Joint Commission (TJC) and State andFederal regulations pertaining to nursingpractice
- Investigates, evaluates and recommends problem-solving methodologieswhere outcomes would necessitate correctiveactions
- Responsible for budget development, monitoring, administration andcontrol
- Using Shared Governance, monitors nursing practice toreduce variation & sustainimprovements
- Evaluates and analyzes statistical data to identify trends or opportunities for improvement utilizing appropriate statistical techniques
Education
Professional Skills
- Strong interpersonal skills that provide coaching and facilitation expertise
- Demonstrates excellent observation and nursing judgment
- Knowledge of safety techniques, training skills, and/or employment law desirable
- Experience in nursing or hospital management role
- Progressive nursing experience
- Ensures that the plan for providing services incorporates the organizational mission, values and priorities
- CNO or ACNO experience required
How to write Patient Care Services Resume
Patient Care Services role is responsible for leadership, basic, interpersonal, training, customer, workflow, reporting, finance, integration, purchasing.
To write great resume for patient care services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Care Services Resume
The section contact information is important in your patient care services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Care Services Resume
The section work experience is an essential part of your patient care services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient care services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient care services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Care Services resume experience can include:
- Demonstrates leadership skills in motivation, managing change, conflict resolution, and written and oral communication
- Basic computer skills utilizing the Windows environment
- Sound organizational skills to include time management and problem solving
- Uses industry and technical know-how effectively and distributes it to others
- Effectively communicates the mission, vision and values of the organization
- Increasing responsibility in Nursing, including experience as a Charge Nurse, Nurse Manager, or Director of Nursing
Education on a Patient Care Services Resume
Make sure to make education a priority on your patient care services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient care services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Care Services Resume
When listing skills on your patient care services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient care services skills:
- Excellent clinical and business skills Management skills suitable for a complex tertiary level patient care setting
- Demonstrated ability in previous assignments to efficiently and effectively address changing priorities in making critical decisions in stressful environments
- Skill in analyzing financial, staffing and production reports to effectively evaluate staffing criteria
- EXPERIENCE: 2 years progressive leadership experience; 3 years clinical experience
- Excellent clinical and business skills
- At least four years of experience in nursing administration or supervision, with evidence of continuing education directly related to the job specifications
List of Typical Experience For a Patient Care Services Resume
Experience For Director of Patient Care Services Resume
- Capable of presenting ideas effectively orally and in written form to a diverse audience
- Skilled at using necessary and appropriate influencing, negotiation, and conflict-resolution techniques to gain support for actions from others
- Maintaining appropriate bid lists for those vendors providing acceptable service levels
- Participates with the governing board, management, medical staff and clinical leaders in the organization and decision-making structures and procedures
- Investigates, evaluates and recommends problem-solving methodologies where outcomes would necessitate correctiveactions
- Promotes, demotes, or transfers employees to meet organizational needs, including other management
- As a member of the Administrative Team, participates in the corporate management decision-making and strategic initiatives
- Directs the development and implementation of organizational plans for the provision of nursing care to patients
Experience For VP Patient Care Services Resume
- Utilizes “tracer” methodology as a management tool to ensure that quality of care is embedded into clinical practice on an ongoing basis
- Ensures appropriate staffing on units. Ensures that activities on units(s) flow smoothly
- Actively participates in the Network Nursing Executive Council
- Participates in St. Luke's Network programs and represents Patient Services in the community and surrounding areas
- Maintains responsibility for own professional development through active participation in in services and/or continuing education programs
- Participates in strategic planning processes. Acts as project lead for strategic/quality initiative and/or mentors managers as project leads
- Participates in Network programs and represents Patient Care Services in the community and surrounding areas
- Illinois Registered Nursing license required
- Improve Value through Optimizing Clinical Operations
Experience For Director Patient Care Services Resume
- Implements the Governing Body’s directives and ensures that appropriate service policies are developed and implemented
- Recruits, employs, and retains adequate qualified personnel to maintain appropriate staffing needs, utilizes staff in an efficient manner
- Assures appropriate staff supervision during all hours of operation
- Maintains ongoing liaison with field staff and the community
- Responsible for department organizational structure and alignment to meet forecasted business, community and patient needs
Experience For Associate Director for Patient Care Services Resume
- Ensures clinical excellence across areas of responsibility as evidenced by outcomes such as HCAHPS, quality, and value based purchasing scores, NDNQI measures, system and departmental goals
- Collaborates with all internal and external customer groups in order to develop and implement services and processes to meet needs and exceed expectations
- Prepares, administers, manages and oversees operating and capital budgets for areas of responsibility. Collaborates with team members (physicians, employees, administrators, leadership) in order to maximize revenue and decrease expense. Meets or exceeds departmental productivity standards
- Treats people fairly and with respect. Treats unsatisfactory performance firmly and fairly with appropriate
- In conjunction with the VP of Patient Care Services sets direction in areas of responsibility with defined measures and provides the framework for leaders and staff to meet their goals
- Ensures financial performance and profitability of designated areas through the development and monitoring of the operating and capital budgets and department contracts in accordance with the Finance Department's standards
- Participates in St. Luke’s Network programs and represents Patient Services in the community and surrounding areas
- Works collaboratively with Grady and Children’s leadership to serve as an advisor and support the infrastructure for decision making necessary for compliance with the management agreement
- Monitoring and ensuring compliance with specifications and contract terms and after-sale support and follow-up
Experience For Director, Patient Care Services Resume
- Obtain a license in the State of Georgia as a registered nurse is required
- Locating, contacting, and interviewing via telephone and by personal visits potential vendors; monitoring the performance in a documentable fashion of existing vendors currently doing business with UW Medicine in such areas as quality of goods and quality of service to clients
- Under the direction of the Manager of Acquisitions, analyze bids for a divisional assignment purchase contracts products; recapping vendor responses when required in a clear, easy-to-understand fashion; audit responses according to established procedures; and select and present appropriate parties of the selection in a positive, concise fashion
- Manage multiple cost centers and has familiarity with both capital and operational budgets
- Has knowledge of regulatory and operational standards applicable to clinical service lines
- Has knowledge of principles of business administration including methods/techniques used in program management and development, strategic planning, organization, financial, and human resources reporting
- Display a keen sense of priority, relevance, and significance in creating viable options for addressing problems and opportunities and achieving desired outcomes
- Interacts with system leaders to implement system-wide activities and meet system goals
- Directs the development of organization-wide patient care programs, policies and procedures that describe how patients' care needs or patient populations receiving nursing care are assessed, evaluated and met
Experience For Buyer Patient Care Services Resume
- Exercises final authority over nursing policies, except as delegated to another RN
- Provides leadership and collaborates with the governing body, management, medical staff and with other clinical departments in developing, implementing, reviewing, revising and monitoring of organization-wide structures, processes and performance improvement activities
- Interprets and implements administrative policies established by the President/CEO or Governing Board
- Formulates and implements approved goals and objectives, plans and budget for the patient care services in accordance with Aspirus Medford's strategic plan and goals
- Participates in the preparation and approval of the organizational budget as a member of Senior Management
- Organizes departments to delineate authority, functional responsibilities, lines of communication and relationships
- Participates in the establishment of criteria and procedures for the recruitment, selection and promotion of department employees
- Implements an effective, ongoing program for measurement, assessment, and improvement of the quality of care delivered to patients. Ensures personnel are competent to participate with infection monitoring, prevention, and control activities
Experience For VP-patient Care Services Resume
- Consults with pharmacists, pharmacy committee, and medical staff concerning the medication use process
- Defines roles and responsibilities, motivates and challenges employees, delegates effectively, rewards contributions, manages collaboratively for all employees supervised. Promotes a work environment that reflects a positive atmosphere, high employee satisfaction and competence and strong evidence of teamwork
- Participates in evaluating, selecting and integrating health care technology and information management systems that support patient care needs and efficient utilization of nursing resources. Participates in the system-wide IT structure
- Is involved in community activities, acting as a representative of the organization
- Assures compliance with the standards of Joint Commission, CAP/COLA, state and federal regulations, and risk management recommendations
- Verifies or delegates authority to verify that all clinical staff members have appropriate, current licensure to practice in the State of Wisconsin
Experience For VP, Patient Care Services Resume
- Directs and facilitates the development of effective staffing plans and patterns for clinical service departments to ensure that the needs of each department are met
- Ensures the writing of appropriate job descriptions that include functions and qualifications for positions within the departments reporting to the Vice President
- Serves as the Limited English Proficiency (LEP) Coordinator, under Aspirus Medford's Civil Rights Plan and assures that there are effective language interpretation/translation services for patients, families
- Collaborates and coordinates services with the Aspirus Chief Nursing Officer, serving as a representative for AMHC nursing within the system
- Participates in the Aspirus-wide system of nursing shared governance and as a member of the system Nurse Executive Team
- Maintains current knowledge of and acts proactively to ensure compliance with all regulatory and professional standards of care which includes JCAHO, CMS, IHI, CAP, etc
- Utilizes creativity in developing quality/performance improvement programs, instructing Nursing Management and implementing new and improved standards
Experience For Dir Home Care Patient Care Services, RN Resume
- Develops, prepares and monitors the personnel, supply and equipment budgets in collaboration with the Nurse Managers, Assistant Nurse Managers and support department directors
- Develops strategic master staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs
- Ensures that effective plans for delivery of nursing care are developed within the service line
- Collaborates with the Nurse Executive and Nurse Managers establishes nursing care standards and evaluates overall staff compliance
- Hires, educates, mentors, and evaluates nursing management
Experience For Division Patient Care Services Mgr-shaw s Supermarkets Resume
- Utilizes ‘tracer’ methodology as a management tool to ensure that quality of care is embedded into clinical practice on an ongoing basis
- Develops, oversees and monitors service/unit operational performance metrics inclusive of LOS, agency and overtime costs, vacancy and turnover rates
- Ensures accountability in the provision of support services essential to patient care
- Ensures that a safe and caring environment is maintained for patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develops mechanism to assess same
- Ensures that the overall planning process occurs for each unit within the service line
- Develops service goals and objectives to support the institutional values and goals, with input from nurse managers and staff
- Fosters and implements programs within the service line that support cultural diversity
- Analyzes findings from patient satisfaction survey to establish service based customer services agenda and ensures that unit based agendas are developed with input from the nursing management and the staff
- Analyzes findings from staff satisfaction survey to establish a service based recruitment and retention agenda and insures that unit based agendas are developed with input from the nursing management and the staff
List of Typical Skills For a Patient Care Services Resume
Skills For Director of Patient Care Services Resume
- Provide excellent customer service and demonstrates effective communication skills
- Management experience and proven leadership experience within medical/surgical services
- Communicate both in writing and verbally in order to lead, teach and report on issues and effectively deal with difficult situations
- Ensure ADR’s and other medical records requests are responded to effectively and timely
- Interact effectively with corporate staff, managers, employees, clients, professional colleagues and vendors
- Analysis and workflow process skills
Skills For VP Patient Care Services Resume
- Skill in strategic planning and developing staffing plans to meet not only current needs but future needs
- Skill in managing and training staff
- Experience in a leadership role working with a Medical Director, physicians, committees and non-nursing departments
- RN experience in a hospital setting required
- Experience working directly with Physician’s/Provider’s required
- The VP Patient Care Services systematically evaluates the quality and effectiveness of
- Ensure effective weekly/monthly case conferences are conducted and that Recert/Discharge decisions are appropriate
- Ensure that staff supervision and evaluation occurs and assists clinicians to perform with maximum efficiency and effectiveness
- Demonstrate competencies in interactions with surveyors, payment auditors, and regulatory agencies
Skills For Director Patient Care Services Resume
- Recent successful experience at the ADPCS level in a highly-affiliated, complex VA Healthcare System
- Demonstrated dependability for duty and flexibility in work assignments/hours in previous assignments
- Develop innovative solutions that address effective resource utilization and maintenance of quality
- Coordinate the interdisciplinary clinical team needs with available resources for information and data for effective quality patient outcomes
- Demonstrates innovative, creative leadership styles
Skills For Associate Director for Patient Care Services Resume
- Collaborates with nursing educators to influence curricula, including clinical and/or managerial learning experiences
- Implements an effective, ongoing program to measure, assess and improve the quality of nursing care delivered to patients
- Participates in effective management of financial, human, material and informational resources
- Optimize Quality, Safety, & Patient Experience
- Prepares and monitors budget(s) and ensures that assigned nursing area operates within allocated funds
- Organizes, coordinates, and prioritizes time and resources to improve efficiency and overcome obstacles.
Skills For Director, Patient Care Services Resume
- Processing reassigned visit
- Utilizes problem-solving method of stating the problem, performing root cause analysis, and identifying strategic step for solutions
- Responsible for leading/managing Nursing Services and Sterile Processing Service, and has potential to have additional clinical services assigned
- Collaborates with affiliates to ensure continued working relationships, expansion of clinical programs, and enhancing nursing practice
- Plans, selects and devises nursing operations, work methods, procedures, work flow and standards for quality and quantity of work, including staffing standards
- Knowledge of position control strategies and forecasting staffing needs
Skills For Buyer Patient Care Services Resume
- Report concerns and suspected incidences of non-compliance using the AccentCare Reporting Process
- Does fiscal planning, budgeting, and management of operations in accordance with established fiscal parameters
- Appoints a similarly qualified alternate to be available at all times during operating hours in the absence of the Director
- Conducts internal marketing meeting and oversees performance of marketers
- Provides for the development and management of operating and capital budgets for patient care areas; Responsible for overall performance according to budget
Skills For VP-patient Care Services Resume
- Develops monitoring systems to provide accurate and timely assessment of performance according to budget
- Assists with coaching and counseling as needed
- Creates a professional, caring and compassionate culture to support the practice of Nursing
- Directs the planning, implementation, and evaluation of the on-going unit educational programs
- Participates in the entity, network and nursing strategic long range planning process
- Evaluates, develops, revises, and implements systems and processes for providing nursing care to enhance patient outcomes
Skills For VP, Patient Care Services Resume
- Evaluates, develops and implements systems and processes for providing nursing care to enhance patient outcomes
- Provides leadership in critical thinking, conflict management and problem-solving
- Eligible for certification in nursing administration
- Ensure team members receive timely and appropriate feedback, and training and development opportunities
- Identifies continuing education needs and professional development plans for direct reports and staff
Skills For Dir Home Care Patient Care Services, RN Resume
- Create analyze reports to evaluate staffing needs based on a wide variety of statistical data
- Review and approve new patient referrals following payor and eligibility verification
- Assist with securing orders for evaluations as needed
- Ensure clinical documentation is submitted in a timely manner and meets criteria for billing
- Perform nursing visits as needed
- Monitor SHP alerts processing and results, trends clinical and client data (N/A for MHC)
- Ensure that quality improvement, risk management and compliance activities are being carried out
- Assist ED/Account Executives with marketing efforts as needed
Skills For Division Patient Care Services Mgr-shaw s Supermarkets Resume
- Participate in required orientation and periodic retraining related to the Compliance Program: Code of Conduct, Documentation Standards and HIPAA
- Work within a framework based on the American Nurses Association scope and standards of practice for Nursing Administration
- Coordinate the implementation of Care Variation/COG initiatives including Care Maps and PI activities
- Participate in strategic planning for service line and facility growth
- The VP Patient Care Services collaborates with nursing staff at all levels, interdisciplinary
List of Typical Responsibilities For a Patient Care Services Resume
Responsibilities For Director of Patient Care Services Resume
- Demonstrates self-development and keeps current on a variety of clinical management and health care topics by participation on a national and local level in professional associations and promotion of national agenda initiatives
- Promotes a level of professionalism on the unit, which motivates academic pursuit and continuing education on the part of the staff by establishing and meeting service based professional certification goals
- Through effective coaching and mentoring, assists people in developing their careers; ensures they are prepared to assume additional responsibility.
- Establishes and maintains effective channels of communications
- Rescheduling missed visit
Responsibilities For VP Patient Care Services Resume
- Responsible for formulating, interpreting, implementing, evaluating and supporting standards of care, objectives, policies and procedures.
- Educates staff in performance improvement activities while coaching staff for enhanced problem solving and critical thinking.
- Identifies the best methods for accomplishing long and short- term goals by creating plans and evaluating unit performance objectively.
- Is accountable for managing the cost and expenses of operating the location
- Follows up regarding delays in processing wound score deviations
- Attends continuing education sessions related to leadership of assigned departments and/or changing regulations.
- Prevents voluntary departures by maintaining a hands-on approach to developing people and a unit environment that encourages retention of staff.
- Understand the process of change and take the initiative in planning and implementing change as needed
- Serve as the clinical advisor in assuring compliance with regulatory agencies and managing physician, business, and community relationships
Responsibilities For Director Patient Care Services Resume
- Current licensure as Registered Nurse by the Minnesota State Board of Nursing
- Achieves unit goals and objectives using a participative approach to improve the quality of care and market position.
- Facilitates creative development of new processes and standards that ensure quality patient care and a smooth running business unit.
- Work with clinical system teams to evaluate and implement technologies that enhance patient care and nursing practice.
- Ensures compliance with regulatory and accrediting standards, applicable laws and regulations
- Colorado State Nursing License
- Holds self and others accountable for meeting objectives and commitments, and adheres to standards even in the face of unforeseen circumstances.
Responsibilities For Associate Director for Patient Care Services Resume
- Establishes and maintains a “service excellence” environment for achieving “completely satisfied” customer satisfaction scores.
- Participates in Centura Nursing Council and provides leadership in execution of strategic plan
- Functions as a leader of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs
- Is responsible for case and episode management for the location from the standpoint of quality of care of the patient and the financial outcome of having a positive margin
- Verifies/updates client service location
- Approves aide only, no 485, referral
- Generates monthly on call schedule as required
Responsibilities For Director, Patient Care Services Resume
- Processes non-visit activity entries
- Runs coordination notes report for on call type to determine necessary actions
- Encourages staff development through the Performance Improvement Program. Directs and monitors organizational Performance Improvement activities
- Participates in weekly Episode Management calls to corporate headquarters
- Participates in conference calls to headquarters to address financial, clinical and 485 issues
- Develops hospital-wide patient care programs, policies and procedures that describe how patient’s nursing care needs or patient populations receiving nursing care are assessed, evaluated and met
Responsibilities For Buyer Patient Care Services Resume
- Develops and implements the hospital’s plans for providing nursing care to those patients requiring nursing care
- Participates with governing body, management, medical staff, and clinical leaders in hospital’s decision-making structures and processes including strategic planning process
- Ensures that the organization has an overall plan for the development and implementation of educational programs and research that support nursing practice and patient care
- Participates with leaders from the governing body, management, medical staff, and clinical areas in planning, promoting and conducting hospital-wide performance improvement activities
- Effectively markets unit job openings to attract highly skilled staff members.
- Identifies and fills gaps in unit skills and knowledge.
- Works with department managers to plan, develop and operate a budget
- Recruits, selects and hires effective people for the unit staff.
Responsibilities For VP-patient Care Services Resume
- Plans, directs and controls all administrative activities related to assigned service areas
- Develops, interprets and directs the implementation of hospital policies and procedures
- Assists departments in the development of new or expanded programs with the established critical success factors of CRMC
- Interrelates with multiple persons to communicate, resolve problems and facilitate patient care; and
- Oversees other clinical areas as designated by Administration
Responsibilities For VP, Patient Care Services Resume
- Participate fully in senior-level management decisions related to administration and/or clinical issues throughout the Orlando VA Healthcare system and serve as an active member of all Councils/Committees that govern and influence the operations of the medical center and other satellite sites where patient care is delivered
- Exercise final authority and approval for nursing functional statements/position descriptions, nursing care policies and procedures; nursing standards for nursing practice, treatment, and services; nurse staffing plans; and other nursing standards to measure, assess, and improve patient outcomes
- Ensure that all Nursing, Social Work, and Sterile Processing staff that require licensure and/or certification as a condition of employment, possess the required unrestricted license at the time of initial appointment and continually thereafter
- Ensure a competency process is in place to evaluate individual practice/competency, as well as an effective, fair, and equitable review process for awards and annual performance appraisal ratings and processing
- Has responsibility and accountability for establishing optimal standards for Nursing, Social Work, and Sterile Processing practice and ensures the continuous and timely availability of quality services
- Active involvement in strategic planning within VISN 8 and nationally
Responsibilities For Dir Home Care Patient Care Services, RN Resume
- Improve Value by Optimizing Clinical Outcomes
- Develop and Enhance Nursing and Clinical Leadership
- Inform Strategy around Designing Systems of Care for Clinical Value
- Conveys Catholic Health Initiatives’ mission, vision, and values through action
- Gives people the authority, resources, and guidance to make decisions and implement them.
Responsibilities For Division Patient Care Services Mgr-shaw s Supermarkets Resume
- Analyzes problems in a systematic, logical, and timely manner.
- Recognizes and embraces opportunities for improvement in the service of the unit’s and organization’s goals.
- Facilitates performance improvement teams to improve processes throughout the department.
- Provides a climate, which fosters professional development.
- Promotes and supports major corporate initiatives.
- Participates in committee work related to quality assurance, performance improvement and regulatory compliance.
- Maintains currency in knowledge of current clinical evidence through implementation and evaluation of clinical guidelines and through fostering research opportunities.