Order Management Analyst Resume Sample
Geoffrey Predovic
5949 Collier Grove,
San Francisco,
CA
+1 (555) 698 8231
Work Experience
Order Management Analyst Lead
07/2016
-
PRESENT
Chicago, IL
- Of telecommunications industry work experience
- Doesn’t have direct reports but is responsible for the timely completion of work done by individuals reporting to other functional units. (Regional Order Management, Sales Support, Engineering, etc.)
- Order receipt and acknowledgement to the customer, including verification that all required order information is correct
- Sample request processing
- Return order processing, Expedite shipment
- Delivery appointment confirmation with customers
- Provide tracking information to customers immediately following shipment
- Sales Agency’s commission management, verification of commissions owed with agents and payment request management
Order Management Analyst
02/2009
-
01/2016
Chicago, IL
- Assistance to accounts receivable in collections and credit management as necessary
- New Dealer Registration
- Work with RSM / DSM to collect the necessary backup for new account set up
- With the spiff team to set up the RSA”s for spiffs
- Manage the new dealer registration process from start to end
- Fluent in English in verbal and written communication
- Operate in a complex, international matrix environment
- Good teamwork skills, ability to problem solve, and have strong analytical skills
Financial Analyst / Order Management Analyst
09/2003
-
12/2008
Phoenix, AZ
- Strong organizational skills to manage multiple tasks with short deliverable time frame
- Total commitment to following Trade Compliance laws, both US and foreign
- Strong computer skills: ERP (JDE,SAP), Microsoft Office - Word, PowerPoint, Excel,
- Responsible for accurately processing all US direct/channel orders within SLA
- Manage the entire order and delivery cycle process
- Engage with sales, channel partners and internal departments as required to support the Order to Cash process
- Investigate and resolve all order related discrepancies
- Engage directly with consumers - Fulfill administrative customer requests via email within SLA
Education
Upper Iowa University - Des Moines Center
1999 - 2003
Bachelor's Degree in Business Administration
Professional Skills
- Excellent prioritization and time-management skills
- Excellent communications, time management, and decision making skills
- Strong data analysis/reporting skills
- Detail-oriented with excellent analytical skills for data mining (with high volume transactions)
- Strong social and self-awareness skills – have the ability to complete tasks and assignments with a positive, professional and friendly approach
- Excellent written and verbal communication skills, and proficiency in Microsoft Excel
- Proven MS Excel skills
How to write Order Management Analyst Resume
Order Management Analyst role is responsible for organizational, teamwork, analytical, finance, microsoft, excel, telecommunications, credit, training, database.
To write great resume for order management analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Management Analyst Resume
The section contact information is important in your order management analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Management Analyst Resume
The section work experience is an essential part of your order management analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order management analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order management analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Management Analyst resume experience can include:
- Problem solving and analytical skills with a proactive management style to implement
- Communicate effectively with many employees and understand the unique differences within each organization
- Fast and accurate data entry skills are essential, we’re a busy team
- Time management & organizational skills, ability to execute and ability to adapt to change
- Detailed oriented, organized, and demonstrated ability to multi-task and shift priorities quickly
- Effectively review and analyze the order file for specific account/accounts assigned
Education on an Order Management Analyst Resume
Make sure to make education a priority on your order management analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order management analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Management Analyst Resume
When listing skills on your order management analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order management analyst skills:
- Experience of working with an ERP system and using inventory, cost and sales reports effectively for KPI’s
- Able to meet deadlines, functioning effectively and prioritising multiple tasks simultaneously in a fast-paced environment
- Work effectively under time critical deadlines and handle competing priorities
- Solid PC skills – Microsoft Office
- Excellent verbal and written communication skills with an ability to communicate at all levels of the organization and with outside supplier
- Strong interpersonal skills with focus on collaborative teamwork
List of Typical Experience For an Order Management Analyst Resume
1
Experience For Client Order Management Analyst Resume
- Reviewing and validating customer documentation
- Experience using using oscilloscopes, spectrum analyzers, temperature chambers, etc
- Detail oriented with a demonstrated ability to identify data trends and process inefficiencies
- Total experience in Help Desk support
- Experience with ERP systems and CRM systems for software/SaaS and HW businesses
- Good judgment, self-confidence and high energy to thrive in a fast-paced environment
- Experience in eComex order management is the differential strength
- Experience in Order Management
- Strong systems/computer knowledge essential: SAP or ERP order management system, Microsoft Office Suite (Intermediate Excel)
2
Experience For Financial Analyst / Order Management Analyst Resume
- Establish strong relationships with Sales, Renewals, Collections, Compensation, Rev Rec., Legal, and other internal resources as appropriate
- Customer order management or sales support experience in the IT industry
- Experience in supply chain business systems- SW license/Procurement/Order management
- Processing orders for market data products through an online ordering tool (Financial Information Tracking System - FITS)
- Compiling and sharing weekly reporting of Service Opportunity submissions
- Working extended hours during quarter-end close (12+ hours)
3
Experience For Order Management Analyst With Dutch Resume
- Answering telephone and email queries relating to deliveries, stock availabilities and general product enquiries
- Willing to work either on APAC or EMEA shift according to business needs
- Booking and delivering revenue
- Working knowledge of hardware and software revenue recognition rules
- Understanding of databases and how to extract / analyze data, and make recommendations
- Working closely with other internal departments to ensure detailed accuracy
- Placing of order
- Organizing and coordinating on tasks, projects or programs
4
Experience For Order Management Analyst Lead Resume
- Outstanding can-do attitude and proactive approach
- Working in a fast-paced, growing company
- Maintain accurate inventory by understanding the products owned, correctly completing request and proactively reconciling vendor user lists
- Review ordering documents and ensure that pricing, terms, products and other order details are correctly entered in our sales and financial accounting systems
- Drive proactively the backlog by working closely with different departments on anticipating risks & resolving issues
- Participate in projects involving technical and processing concepts providing recommendations
5
Experience For Client Order Management, Analyst Resume
- Monitor and respond to incoming billing and order queries from customers
- Single point of contact for leadership (tracking overall progress and understanding gaps)
- Assist in developing an documenting processes
- Proactively manage manufacturing issues within the agreed timing and with focus on internal & external customer satisfaction
- Work closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD’s for orders involving disputes and delays
- Interface with all internal and external customers (ITPS, Marketing, Sales, Engineering, Supply
6
Experience For Order Management Analyst Agent Channel Resume
- Working in an analytics/reporting or supply chain environment
- Manage day to day IT ordering process for both hardware and software according to agreed timescales/SLAs
- Hardware Asset Tracking and reporting
- Thorough understanding of both GAAP and A&RG as it relates to revenue recognition
- Provide first line of support to ERP users via Help Desk ticketing system
- Responsible for accurately processing direct/channel orders within SLA
- Confident in volunteering solutions
- Develop an understanding of the downstream impacts of the processes managed within the team
7
Experience For Shipping & Order Management Analyst Resume
- Provide product pricing and availability information to customers
- Review and analyze report data using Excel tools and functions (Pivot Tables, Macros, Vlookups, and other calculation functions)
- Permission users through vendor portals and/or liaise with vendor to execute an order, following up for delivery where necessary
- Track order progress throughout the order entry and delivery process until revenue is fully realized. Escalating with appropriate teams as needed
- Assist Management with gathering of information for process and system issues
8
Experience For Temporary Order Management Analyst Resume
- Route incoming orders for legal execution
- Edit and approve salesforce.com opportunities converting them to sales orders and invoices
- Generate customer invoices in Netsuite and send them out to billing contacts
- Special projects related to administration, operations and accounting
- Courteous, professional and as passionate about providing the highest level of customer service
- Communicate with teams to gather documents and data needing to be translated
- Communicate with teams to gather documents and date needing to support feature “ready”
- Familiar with dealer facing applications and processes
- Negotiate with customers in cases of delay in delivery, aiming to maintain the best company / customer relationship
9
Experience For Order Management Analyst Resume
- Cover the rollouts for big customers from Manufacturing side
- Customer focus and problem solving
- Apply extensive ordering rules to order management tasks and complex orders
- Ensure the order meets requirements stated in the Quoting Handbook and Price book
- Become an expert on processing high dollar, complex orders
10
Experience For Client Order Management Analyst Resume
- Do critical analysis and recommend solutions in resolving complex issues
- Navigate multiple systems – including SAP
- Able to work confidently in a cross functional capacity enlisting the support and expertise of others throughout the team or Blackrock as needed
- Liaise with team members to ensure that the targets set forth for the team are being met on each month and well-focused
- Handle the planning/coordination/submission of documents/MRB/ITP to ensure the order is on track
- Post Order activities on Resolving Dispute cases
- Specialize in performing pre-sales and order entry activities for complex service orders for a specific line of business
List of Typical Skills For an Order Management Analyst Resume
1
Skills For Client Order Management Analyst Resume
- Excellent organizational/prioritization skills; attention to detail
- Strong social and self-awareness skills – Ability to complete tasks and assignments with a positive, professional and friendly approach
- A proven ability to build strong, trust-based relationships with business partners across the organization
- Organizational skills, high attention to detail, and superior time management
- Typically 5+yrs of experience with Strong background in order management related processes & systems preferably SAP with Lean Six sigma quality improvement
2
Skills For Financial Analyst / Order Management Analyst Resume
- Customer care experience; or equivalent combination of education and experience
- Intermediate to Advanced PC skills (MS Excel, Word, and PowerPoint)
- Providing required insights as requested by business such as open items, due dates, missing goods receipts and invoice receipts
- Experience in a procurement function. Working knowledge of IBM procurement systems (BOND), and IBM procurement/purchasing processes, including spend approval
- Strong analytical, problem-solving and decision-making abilities
- Experience documenting and developing processes
- Obtain information about priorities and needs with regard to products, with a view to guiding the scheduling of the shipment
- Experience in Order Management, Inventory, Planning, Transportation and / or Warehousing
3
Skills For Order Management Analyst With Dutch Resume
- Point of contact for internal customers on handling manufacturing escalations & order prioritizations
- Review and validate supporting required documents (SOW, PO, Contracts) for accurate processing of orders
- Accuracy of input and interpretation of client order instructions, proven track record of operating in a client facing environment
- Maintain effective working relationships with key business stakeholders, including customers and vendors
- Establish and maintain effective working relationships with multi-disciplinary subject matter experts
4
Skills For Order Management Analyst Lead Resume
- Experience in Business Operations/Channel Program for cutting edge hardware products
- Order entry and picking of commercial goods
- Experience working in a Customer Service or Supply Chain environment
- Test/validate process is being followed
5
Skills For Client Order Management, Analyst Resume
- Experience working with upper level management
- Responsible for monitoring the finished goods inventory and shipment resolution
- Review incoming purchase orders and validate against Infoblox’s business rules and revenue policies
- Work in a fast-paced environment, juggling multiple priorities, with initiative
- Good knowledge/understanding of Dell’s processes and procedures
- Experience utilizing the Microsoft Office Suite, specifically Excel and PowerPoint - Intermediate Level
- Deliver a superior client experience via query management and onboarding for clients, consultants and third-party administrators
- Exhibit an excellent understanding of investment management strategies and implementation requirements
6
Skills For Order Management Analyst Agent Channel Resume
- Experience in publishing industry
- Internship to 3 years of experience working in an order management, supply chain, or logistics related position
- Experience utilizing the Microsoft Office Suite, specifically Excel and PowerPoint
- Experience developing customer care strategies and systems best practices
- Work experience in overall order processing management, in particular hardware order fulfillments
- Validate contracts against policy ensuring SOX compliance
- Simultaneously manage multiple, high priority accounts and projects
- Growth-stage technology company operations experience
7
Skills For Shipping & Order Management Analyst Resume
- Experience with a post-merger operational integration process
- Attend meetings with the account team, stake holders, and customers to maintain strong business relationships and clear lines of communication
- Experience in Order Management and Customer Service
- Experience in Customer Service/ Order Management
- Give feedback and cooperate with Process Engineers for the creation of training documentation for new processes
- Accounting or finance work experience or equivalent
- Constant communication and build strong working relationships with internal and external customers/clients
- Experience in Customer Services and Logistics
8
Skills For Temporary Order Management Analyst Resume
- Validate offshore team’s data input for accuracy
- Implements company processes and initiates continuous improvement of administrative processes and procedures to maximize efficiency and effectiveness
- Management of backlog priorities and overall project execution
- Develop strong and professional customer relationships at all levels
- Order Management, Order Administration or Customer Service experience
- Proven ability to enter orders and process business accurately yet efficiently under time sensitive situations
- Results oriented with strong attention to detail and ability to memorize/easy access many points of data
9
Skills For Order Management Analyst Resume
- Proven ability to think independently; quick learner; technology friendly
- Responsible for review, validation and approval of orders from multiple points of entry in compliance with department policies and procedures
- Ensure excellent service standards and maintains high customer satisfaction
- Prioritize tasks, manage parallel tasks and meet deadlines
- Vendor or account management experience is an advantage
- Experienced user of SAP and Microsoft Excel
- Develop a high proficiency in the core systems supporting the team, demonstrate an aptitude for learning new applications
10
Skills For Client Order Management Analyst Resume
- CRM experience (0-3 years)
- Good tardiness track record
- Experience in SAP and SFDC
- Maintain a strong compliance and business control posture on all transactions
- Demonstrated analytical ability, maturity and judgment in dealing with institutional clientele
- Strong systems/computer knowledge essential: SAP or ERP order management system, Microsoft Office Suite, Business Objects
- Demonstrate the ability to balance client needs with BLK’s policies and operational procedures
- Experience with Salesforce and Oracle
- Salesforce.com and NetSuite experience
List of Typical Responsibilities For an Order Management Analyst Resume
1
Responsibilities For Client Order Management Analyst Resume
- Process and schedule distribution orders for action by 3rd-party vendor warehouse associates and freight carriers. Act as one of the primary liaisons with vendors’ account management teams to plan and execute daily business, and identify/resolve exceptions
- Experience in Logistics (Order Management, Inventory, Planning, Transportation, Warehousing)
- Issuing of packing list, invoice, loading list and CMR
- Preparing and sending documents to Chamber of Commerce and Embassies for legalization
- Creating and maintenance of Customer master data
- Compiling documents necessary of import-licenses
- Checking the Letter of Credit details
2
Responsibilities For Financial Analyst / Order Management Analyst Resume
- Ordering of transport with forwarders
- Checking the issued AWB
- Forwarding of documents and pre-alerts
- Filing of complete export documentation
- Issuing of credit- or debit-notes
3
Responsibilities For Order Management Analyst With Dutch Resume
- Assist in managing inventory by collecting shipment forecasts and coordinating with manufacturing operations to ensure inventory availability
- Provides financial support on a department/project level, monitoring budget spend, raising and approving requisitions/invoices, etc
- Timely update of customer orders processing data in NetSuite and Salesforce including but not limited to Edge devices and related shipping details
- Manage order entry, shipping, and billing accuracy in accordance with department metrics
- Responsible for different communication tasks, ensuring knowledge and information is shared and keeping others up to date
- Arranges business critical events, including for example travel arrangements, itineraries, accommodation, conference registration, visiting speakers etc
4
Responsibilities For Order Management Analyst Lead Resume
- Maintain item level data including pack size, pricing and commodity descriptions
- Fulfill VeloCloud sales orders, POC orders and RMAs by processing hardware shipments and/or provisioning SaaS or term software access
- Establishes an ongoing Past Due recovery plan with Manufacturing sites
- Provide support to customers with regard to expediting and shipping schedule commitments
- Take an active role in identifying and resolving any order issues
- Contribute ideas on making process improvements through automation of current manual order entry processes and system testing
5
Responsibilities For Client Order Management, Analyst Resume
- Review submitted contract and order forms for completeness, accuracy, and conformance to OM according to NICE Booking policy
- Perform the order processing from incoming order to final delivery in a quickly and efficient manner in order to meet customer requirements
- Exposure to contract negotiation/deal structuring, including Legal and Financial Governance
- Manage future build requirements with Demand Planning Analysts which are driven by dealer orders
- HCGA Open Order Report to identify inventory gaps (constraints) and discrepancies of inbound receipt timing
- Coordinate order delivery and invoicing expectations with customers
- Monitor and manage Order Delivery and Billing blocks
6
Responsibilities For Order Management Analyst Agent Channel Resume
- Identify any non-standard contract terms and collaborate with the Revenue Accounting team to ensure appropriate revenue recognition
- Build relationships with customer contacts to execute day to day informational, product, pricing and transportation needs
- Manage and plan order activities on a frequent basis and ensure all tasks are completed and accurate in the operating systems
- Support the execution of OtC processes for America´s markets, ensuring compliance with all policies, quality and Internal, External Control requirements
- Liaise amongst Sales, Operations and Finance to ensure smooth and accurate processing of sales orders as part of the specified workflow in NetSuite
- Proactively anticipate problems and initiate actions to ensure timely and efficient processing of customer orders
- Involved with proactive programs to advise customer in advance of any shipping/schedule changes
- Monitor progress of orders throughout the shipment and billing process
- Perform non-Technical RMA processing and follow-up
7
Responsibilities For Shipping & Order Management Analyst Resume
- Knowledge of the accounting cycle
- Develop and maintain order monitoring based on tasks, goals, and time frame requirements
- A familiarity with contracts and orders processing and ensure all documentation is in compliance with revenue and company policy
- Coordinate with Sales Ops and assist in AE training
- Contributes ideas and innovations to improve upon existing systems, work processes, and procedures
- General understanding of industry standard software vendors, and software contract T’s & C’s
- Responsible for recommending changes to complex and cross functional standardized processes
- Analyze open orders to ensure any and all obstacles are removed to allow for on time delivery to & provisioning of our customers
- Enters contracts into billing system
8
Responsibilities For Temporary Order Management Analyst Resume
- Proactively obtain order updates including serviceability, IRR, CSR status, and additional required information and communicate to necessary parties
- Enable & execute Capital & expense planning process
- Maintain all procurement information including contracts, purchase information, intended use, deployments and other information necessary
- Manage internal and external orders to meet customer expectations while adhering to all applicable compliance requirements, laws and regulations
- Order and document processing for commercial shipments
- Multi-tasking and organized
- IMS BOM identifying ( ESDS/ECDT/ECME/HMAL/HIAC etc)
9
Responsibilities For Order Management Analyst Resume
- Execute the overall order-to-delivery cycle for Parts & Accessories and General Merchandise (PAM), including intercompany and dealer orders
- The role provides exposure to many internal teams in Blackrock, as well as external clients and counterparties such as Transfer Agents and custodians
- The team is constantly evolving, driving change through system development, process review and enhancement which provides opportunity for development in change management, risk mitigation, as well as creative, strategic thinking and implementation
- Work independently to resolve problems on orders by partnering with suppliers and key stakeholders and analyzing the order file in order to make accurate decisions on execution
- Maintain a professional relationship with customers to increase loyalty in the Cummins’ products while maintaining professionalism with composure and resilience
- Demonstrable excellent workload management skills: ability to organize, plan and prioritize one’s own workload and other role-specific administrative tasks within the scope of an assigned portfolio of customers
- Contribute to Plan to migrate activities to a regional captive service center, satellite centers or outsourced partner(s)
- Manages workload and resources to maintain SLA’s
10
Responsibilities For Client Order Management Analyst Resume
- Reallocate available product to the best available dealer order
- Liaison between dealer and suppliers for any change requests
- Manage dealer order specification change requests
- Manage and schedule dealer orders for production at plants or suppliers
- Manage product configuration on future uncovered build
- Execution of Daily Allocations
- Work directly with customers and internal teams to receive, process, and manage orders for assigned account
- Work with internal teams to ensure timely delivery of product and services
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