Operations Excellence Manager Resume Sample
Shayna Jast
189 Burley Fords,
Philadelphia,
PA
+1 (555) 524 5152
Work Experience
Operations Excellence Manager
01/2016
-
PRESENT
Dallas, TX
- Responsible for teaching less experienced personnel on the benefits of lean and JIT application towards manufacturing improvements
- Experience is required
- Travel estimated to be < 10%
- Tracking and reporting of program KPI’s to stakeholders
- Work with the Military Programs Quality organizations across all UTAS SBU’s to ensure alignment on operational and customer objectives
- Problem solving skills demonstration and analytical thinking
- Highly proficient in using Microsoft Word, Excel and Powerpoint
- Experience in implementing improvement ideas/projects
Manager, Operations Excellence
10/2009
-
09/2015
Detroit, MI
- Strong communication and interpersonal skills, be able to work and influence cross functionally as a positive change agent for the business
- Partner with site leaders to train and deploy Enterprise Lean Sigma practices
- Own ELS assessment and improvement initiatives
- Support the select core implementation team members and introduce them to: value steam management process, 5S, visual controls, VSM, Kanban, Daily MDI, etc
- Assists in selection of teams and individuals to work Enterprise Lean Sigma implementation opportunities
- Develop ELS training plans, site’s trainers and track progress
- Monitor the team’s progress in applying the Enterprise Lean Sigma techniques
Manager Operations Excellence
12/2004
-
07/2009
San Francisco, CA
- Effectively remove roadblocks as they arise
- Review current and future’s state value stream maps and Kaizen proposals
- Implement the value stream management process (in all Sites this includes non-manufacturing processes) and track results
- Apply Enterprise Lean Sigma assessment throughout the site and participate on ELS site assessments
- Share best practices with other sites CI managers and develop coordinated plans
- Challenge organizational leaders to take ELS to the next plateau
- Identify and communicate various ELS readings, training and benchmarking opportunities
- Identify project opportunities within a site or across business units
Education
St. Lawrence University
2000 - 2004
Engineer's Degree in Engineering
Professional Skills
- Demonstrate effective oral and written communication skills in addition to superior presentation and negotiation skills
- Strong problem-solving and analytical skills with ability to communicated complex issues/ideas effectively and efficiently
- Excellent interpersonal skills; ability to collaborate effectively
- Utilizing strong communication and interpersonal skills to establish rapport, build trust, and overcome barriers
- Prior experience with effectively developing, influencing, and successfully executing significant change initiatives
- Strong communication, presentation, relationship building and strategic planning skills
- Strong negotiating and influencing skills. The ability to drive change
How to write Operations Excellence Manager Resume
Operations Excellence Manager role is responsible for advanced, analytical, interpersonal, training, lean, statistics, reporting, database, refining, analysis.
To write great resume for operations excellence manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Excellence Manager Resume
The section contact information is important in your operations excellence manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Excellence Manager Resume
The section work experience is an essential part of your operations excellence manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations excellence manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations excellence manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Excellence Manager resume experience can include:
- Possess excellent interpersonal skills with the ability to positively represent Delek to outside firms and companies
- Superior change management skills including the understanding of both individual change and organizational change
- Strong time management, goal setting, and task prioritization abilities
- Demonstrated experience in strategic planning as well as tactical execution road map development
- Advanced Team Training skills
- Demonstrates good critical thinking
Education on an Operations Excellence Manager Resume
Make sure to make education a priority on your operations excellence manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations excellence manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Excellence Manager Resume
When listing skills on your operations excellence manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations excellence manager skills:
- Excellent problem solving and change management skills
- Proven cross functional leadership and influencing skills
- Excellent analytical skills and ability to recommend process or structural improvements based on fact patterns and trends
- Demonstrated ability to effectively facilitate the implementation of significant changes in a large organization
- Excellent management, analytical and organizational skills
- Exhibits a high level of energy and possesses excellent interpersonal skills
List of Typical Experience For an Operations Excellence Manager Resume
1
Experience For Manager, Operations Excellence Resume
- Advanced Lean Practitioner skills
- Advanced Process Variation Reduction (PVR) skills
- Hands-on, action-oriented, and able to implement effectively in an matrix-managed organization
- Aseptic or cleanroom processing experience in manufacturing with knowledge of aseptic technique and control of an aseptic environment
- Organizational effectiveness / development, strategic planning and process improvement
- Ensures effective and timely communications between the sites to facilitate on going improvement
2
Experience For Division Operations Excellence Manager Resume
- Collaborates to improve patient experience within specific markets and manages follow-through on initiatives, action items, etc
- Support & develop Retail Projects, for effective & efficient execution
- Provide stability within Teams, Divisions and/or Groups while encouraging, inspiring, motivating and challenging others to continuously improve
- Facilitate creating and deploying the strategic business plan for DePuy Ireland
- Develop and Deploy plant-wide lean training modules
- Actively promote the use of the DMAIC framework for all reengineering type activities
- Lead monthly Operations Excellence Steering Committee meetings
- Works with and develops PE pillars, sub pillars and pillar members in alignment with the mill steering team and WestRock Performance Excellence System
- Work with site leadership in installing organizational supports for Operational Excellence (reviews, communications, rewards, etc.)
3
Experience For Manager Operations Excellence Resume
- Responsible for key projects leading assigned by GM and mentor and coach LSS projects leaders to finish their projects with targeted benefit
- Industrial Products Manufacturing (e.g., Industrial equipment, medical device, commercial equipment)
- Consumer Products Manufacturing. (e.g., food and beverage, household durable s and/or components)
- Identify and remove organizational barriers to continuous improvement process
- Lead site’s layout and flow process improvement efforts
- Track Site Continuous Improvement metrics
- Manages the facility’s cost our database project deck valued at ~$800K annually, ensuring that savings goals are met by facilitating process improvement events throughout the year
4
Experience For Operational Excellence Manager Within Pharma Technical Operations Kaiseraugst Resume
- Effectively lead associates in Lean Events creating a common vision and an understanding of the organization’s strategy, as well as enhancing associate commitment through the celebration of individual and group achievements
- Provide leadership in executing the organization’s strategic plan in relation to operational excellence and supply-chain consistent with industry, Eaton and customer requirements. Maintain the SLT cockpit
- Promote customer-focused culture; through data and feedback throughout the division while partnering with the division’s leadership team. Ownership of the CSS process
- Manage and direct the implementation of JJPS for Depuy Site
- Lead the change management aspects of the Lean programme
- Coach, mentor, and develop the Lean Implementation Team & Support staff throughout the business
5
Experience For Center of Excellence Operations Manager Resume
- Manage and report site Lean dashboard
- Work with the New Product Introductions Group to incorporate lean principles in product and process design and development
- Develop and implement a fully integrated sustainable Standard Work programme for all levels across the site
- Instill and maintain a sense of urgency and customer focus across the site
- Extensive knowledge and application of Lean principles, tools, and methodologies
- Excellent listening and analytical skills, facilitation skills, organized, and able to lead people and help them through the challenges of change within a complex environment
- Articulates a complex change in a way that is easily understood by others
- Moral and personal integrity and the values that inspire trust in the organization
6
Experience For Regional Operational Excellence Manager Operations Resume
- Energy, passion, enthusiasm, commitment, and courage
- Ensures that all changes in addition to delivering high-impact, tangible results are pursued in a manner that is consistent with attainment of the company strategy and aligned with it values for safety and respect for company personnel
- Assess and improve current practices such as Process Safety Management, the Reliability Asset Management System, RAMS, the Operations Excellence Initiative, and Mechanical Integrity Programs to ensure standardization and continuous improvement
- Work with each site Training Department to ensure and maintain an ongoing training program for each practice to train new employees and communicate changes and improvements to new employees
- Interface with industry contacts and consulting firms to ensure the best practices are in place for the Delek Refining Subsidiaries consistent with top performing peers
- Executes kick-off meetings to introduce new practices or improvements to existing practices across all refineries when applicable
- Develops and submits weekly progress reports as required
7
Experience For Operations Excellence Manager Resume
- Set up Site Infrastructure requirements that lead to consistent WestRock Performance Excellence System (PeX) across company
- Provide leadership as the mill champion/point of contact for all Operations Excellence matters
- Define, collect, & analyze performance data and charts against specific parameters
- Influence others that lead to positive behaviors and results for the Site
- Provides assistance to the General Manager and Others as requested
- Jointly responsible for the MPS Exit plans (including maturity gaps) for the Site and responsible for assessing Site maturity readiness for exits (verifying process & results) across both operations and other functional areas with Site leadership team
- Responsible for ensuring that MPS capability building has direct impact on Sites’ business results. Supports the execution of Site’s vital few strategic priorities (including Inventory focus, Margin Expansion, MPS maturity) – working closely with the Site Leader and the rest of the site leadership team
- Building systemic MPS capability across the site leadership (cross-functional) and accountable for capability building across the different layers within the Site (using learning and development plans). Especially supporting Site Leader, Site Operations Leader, Site HR Leader through coaching, advising, and training
8
Experience For Manager, Operations Excellence Resume
- Responsible for capturing leading practices from across Meggitt and SBU, and the sharing & application within the site - including Organization Design (OD) tools, Lean Management Systems methods, Six Sigma tools, and Lean & Waste elimination approaches key to MPS system effectiveness
- Experience in Operating System Development and Deployment, Lean Manufacturing, Six Sigma/DMAIC methodology at a large Fortune 500/ FTSE 250 company
- Experience in leading Manufacturing / Maintenance Repair Operations (MRO) site’s operations or equivalent at a Fortune 500/ FTSE 250 company
- Green Belt/ or Six Sigma certification is required
- Develop processes that enable the implementation of lean, our Lean Management System (LMS), our Operations Production System, team and process variation reduction principles (Six Sigma)
- Conduct / support lean workshops, project teams, project management of our LMS, PVR (Six Sigma) effort
- Provide process improvement support to all divisions and operating units across Moog & support the necessity to implement process improvements and teams with a sense of urgency
- Encourage, motivate and foster an environment for employees to be receptive to change
- Plan, organize, conduct and follow-up on projects, tasks and/or events with the ability to switch back and forth between facilitative leader and driver as situations dictate
9
Experience For Division Operations Excellence Manager Resume
- Understand and communicate company policies, procedures, vision, goals, and safety regulations to the teams and encouraging ownership for manufacturing and/or operational strategic planning initiatives (i.e. S&OP, Balanced Scorecard, etc.)
- Participate and assist in formal training, the facilitating of teams and providing mentoring opportunities for individuals
- Continuously expand knowledge of lean tools and techniques
- Co-ordinates internal team of in-Opex Leads to ensure that improvement activities defined, executed and tracked in a standard way
- Manages 2-3 high value process improvement projects across NAM in addition to the above responsibilities to improve NAM earnings/ efficiency
10
Experience For Manager Operations Excellence Resume
- Works to standardize key NAM project management processes and to define and build an internal project management capability
- Deep knowledge of business improvement philosophies and their respective tools – e.g. Lean, Six Sigma, Theory of Constraints (TOC)
- Utilize extensive knowledge of Lean/Six Sigma to lead cross-functional process improvement projects
- Supports reporting on integrated care quality measures in partnership with the reporting team. Ensures all logic and coding is correct and aligns to ESRD Seamless Care Organization (ESCO) requirements to ensure maximum financial performance
- Partners with Operations, Legal and Compliance teams to coordinate annual CMMI documentation audit
- Creates and executes to detailed project plans; Regularly provides appropriate supporting analysis and reporting on key metrics, tracking progress relative to goals
- Potential up to 25% travel
List of Typical Skills For an Operations Excellence Manager Resume
1
Skills For Manager, Operations Excellence Resume
- Excellent written, oral, presentations and facilitation skills. Bilingual in English and Portuguese highly desirable
- Demonstrated experience teaching and coaching the application of Lean and Six Sigma tools
- Great leadership skills, more specifically in influencing, and driving complex situations and projects to the desired outcome
- Advanced level skills in Microsoft Office: Word, Excel, PowerPoint and Access
- Interfaces effectively with customers as required
- Highly competent computer skills in Excel, PowerPoint, MS Office and
- Working experience in PMO (Project Management Office) organization structure
- Two (2) or more years of process engineering, manufacturing engineering, and/or plant engineering experience
2
Skills For Division Operations Excellence Manager Resume
- Experience in designing, developing and deploying Continuous Process Improvement programs
- Experience working as a Drilling Engineer or Drilling Optimization engineer for a E&P company
- Business/lean/operations experience, driving team excellence, and managing people
- Proven ability in Systems Thinking, Plan-Do-Check-Act, and Problem Solving
- Strong relationship development, conflict resolution, and team building instincts. Makes the customer central to all thinking
- Excellent reading, writing and verbal communication
3
Skills For Manager Operations Excellence Resume
- Proven track record of successfully delivering projects within scope, budget and timelines
- Investigation/root cause analysis/CAPA experience with working knowledge of 5 why’s/fishbone analysis/other investigation tools
- Experience working in Data Analytics company related to oil and gas
- Business process reengineering (BPR) experience
- Project management experience; understanding of project management fundamentals
4
Skills For Operational Excellence Manager Within Pharma Technical Operations Kaiseraugst Resume
- Excellent ability to influence others as a subject matter expert
- Applicable experience
- Demonstrated leadership capability, change agent and leader to drive project success individually and through direct and indirect reports
- Experience managing teams of consultants and technologists
- Collaborates with key site and divisional personnel to value and prioritize identified opportunities and outline execution strategies accordingly
5
Skills For Center of Excellence Operations Manager Resume
- Ensure all transformation changes are conducted to the highest of standards in a safe, compliant, and effective manner
- Express operational solutions and their financial implications, represented in prioritized, execution roadmaps
- Leads Site Productivity projects that results in 3.5% Continuous Improvement as a Percent of COGS (Cost of Goods Sold)
- Coach to solve problems, remove barriers, work with other cross-functional departments and conduct organized, effective meetings
- Business Intelligence and project management software experience an advantage
- Minitab, SASS, or JMP advanced skill is required
- Reporting: Establish and automate key operational reports that enable data-driven decision making
- Serving as a change agent, coach, educator and/or facilitator within the company
6
Skills For Regional Operational Excellence Manager Operations Resume
- 30%: office environment, sitting at a desk and working at a computer and phone; 75% travel and working with branches on improvements
- Have a deep understanding of managing the human behavioral aspects of achieving any change
- Works to standardize production reporting systems in NAM ensuring central capture of production data and rapid reporting to the field
- Be a key enabler in realizing Lean Sigma Vision, Mission and Positioning (creating a culture obsessed with continuous improvement)
- Performance measurements, developing and tracking appropriate key performance indicators where needed
- Quality engineering, SPC, benchmarking, DMAIC process
- Five (5) or more years in a manufacturing or industrial setting
7
Skills For Operations Excellence Manager Resume
- Quick learning capability and willing
- Responsible for developing and maintaining a robust project pipeline for Site Productivity Projects
- Proficiency in reporting project progress through dashboard presentations, project metrics, trend analysis, executive reporting
- Develop a site level OpEx deployment plan including EMS, VIP, Certification Programs, Best Practices Sharing, iCare and others
- Advanced knowledge of selling process
8
Skills For Manager, Operations Excellence Resume
- Clear understanding of the linkages of demand through production and distribution- Design for Flow
- Project Management – strategic planning, business development, strategy creation, and implementation
- Monitor and review, adapting if appropriate the metrics to monitor & report delivery to ensure consistency (Continuous Improvement)
- 6-Sigma or Lean Manufacturing certification
- Formal lean/ six sigma training/ certification an advantage
- Formal project management training an advantage for example – PMP, Prince, or equivalent
- Leading a team of people
9
Skills For Division Operations Excellence Manager Resume
- Ensure safe work practices are followed at all times and drive safety awareness through leading by example
- Lead efforts on applying best practices
- Facilitate lean driven events throughout the manufacturing and transactional value streams that deliver breakthrough process improvements
- Lead project execution teams in operations analysis, storyboarding and report outs, project implementation and facilitation
- Shares capital planning responsibilities with the Early Equipment Management pillar
- Assists various department leaders in transitioning to a 100% actively engaged workforce
- Maintains awareness of business context and company profitability, including budgetary control issues
- Lead Productivity improvement projects/ initiatives in manufacturing
- Supports the definition, yearly refresh and implementation of structured continuous improvement activities across global drilling services business
10
Skills For Manager Operations Excellence Resume
- Partners with NAM Regional Director to ensure that structured continuous improvement initiatives are well defined, resourced and are delivering value
- Travel into NAM per month (during the week) to spend time with division managers, supervisor and in-line operational excellence leads
- Maintains global process conformance audit of HWC (Hard work cycle) frontline and meeting process
- Recommends practical and creative solutions to solving problems; Develops standard, well-organized, and repeatable approaches
- Presents progress toward achieving ESCO financial and clinical performance goals to internal and external senior leadership audiences
- Assists leadership in establishing baseline and target metrics for key processes
List of Typical Responsibilities For an Operations Excellence Manager Resume
1
Responsibilities For Manager, Operations Excellence Resume
- Develop and commercialize data analytics products
- Drive OpEx program deployment at the site
- Work closely with the site management to assist the site in their continuous improvement journey
- Build up HZ site LSS dashboard and drive the dashboard to be lean and healthy and continuous improvement
- Keep good communication to global OE team and implement global OE initiatives in HZ site. As the OE leader to build bridge and transfer best practice between global team and HZ site
- Support Hangzhou site to deliver Lean, Six Sigma YB/GB training, and specific workshop training to candidates and be capable to support design and modification of training materials according to business requirements
- Facilitate department key process VSM for identifying the most impact projects, and drive the allocation of resources required to support them for success
- Tight coordination and collaboration with HZ site management team to bring benefit and provide value added service, good communication and facilitation to avoid duplicate any of the ongoing efforts, nor confuse our employee base
- Support managers and department head to coach potential Lean Six Sigma talents
2
Responsibilities For Division Operations Excellence Manager Resume
- Understanding of cGMP’s, quality philosophies, principles, systems, methods, tools, standards, organizational and team dynamics, customer expectations and satisfaction, supplier relations and performance, leadership, training, interpersonal relationships, improvement systems and professional ethics
- Master Black belt certified
- Organize in an efficient manner the required archives
- Quick adaptability of workload flexibility, ambiguity and changes
- Passion, Hard driver; high energy level; positive attitude; works well under stress
- Coupling strong analytical skills with good interpersonal skills. Ability to relate to people at very different levels in the organization (shop floor technician to Senior Management team)
3
Responsibilities For Manager Operations Excellence Resume
- Strong communicator with very high energy level
- Cultural fit: down to earth personality, approachable, friendly with people at all levels and in all cultures, informal, has unquestioned integrity, honesty, and a good sense of humor; hard-working and intense; has an open, collaborative management style that fosters the development of key talent and leaders
- In one (or both) of the below focus areas
- Data: Enable easy access to accurate and comprehensive CS data set
- Analytics: Develop, test and integrate predictive and prescriptive analytical models into daily management to improve CS operational excellence
- Support value creation efforts by analyzing lumber manufacturing process performance and developing key metrics to promote process improvement in safety, environmental, production, quality, value, and yield performance
- Work with employees at all levels in a way that supports/enhances our MBM principles, fosters teamwork, identifies and mitigates inefficiencies and gaps, and produces results
- Lead teams in the execution of continuous improvement projects to accomplish goals
4
Responsibilities For Operational Excellence Manager Within Pharma Technical Operations Kaiseraugst Resume
- Deliver programs & activities through a safety lens, ensuring a considered offer that is fit for purpose for operations to execute at site, without compromising risk. This extends to potential external partnerships
- Supporting internal clients in a shared services type organizations, such as: Human Resources; Training & Development; Information Technology; Finance; Health, Safety & Environmental Services; Economics and Planning; etc
- Refinery Experience (10+ years)
- Experience with Six Sigma, Kaizen methodology. Lean Six Sigma instructor
- Adept at leading change, leading people and building coalitions in a demanding, dynamic environment
- Problem Solving: Ability to evaluate situations, review options, and make logical and practical decisions; uses independent thought, originality, and reasoning; proficient in prioritizing work and the timely implementation of solutions to problems
- Quality of Work: Provides evidence of professional and technical proficiency; achieves completeness, accuracy, neatness of work; displays conformance with company and departmental standards
5
Responsibilities For Center of Excellence Operations Manager Resume
- Professionalism: Displays the appropriate attitude, actions, and appearance for the position; maintains own work area; committed to professional growth; takes responsibility for actions and amount of supervision required; possesses a skill level that inspires respect and confidence
- Quantity of Work: Produces an acceptable level of work with the allotted time when compared with the job requirements; the work accomplished is of high quality, thorough, accurate, and acceptable
- Development of Others: Recognizes and seeks to develop the ability and skill of all associates and reporting employees
- Leadership: Ability to inspire teamwork and high morale; constructively influences the performance of others; able to obtain results through others
- Deliver efficient and effective retail site-focused programs across the BP network through a safety lens, ensuring a considered offer that is fit for purpose for operations to execute at site, without compromising risk
6
Responsibilities For Regional Operational Excellence Manager Operations Resume
- Actively demonstrate behaviours that support the BP’s Retail vision & mission
- Lead, Inspire, Influence, coach & support performance for business and team members
- Comply with legal & regulatory requirements for store tools & processes
- Ensure viability of all programs & roll outs – including operational programs, compliance & assurance, operational tool & processes & procedures, maximising supply chain optimisation & systems excellence
- Computer literacy in Microsoft WORD, EXCEL, POWER POINT, and PROJECT
7
Responsibilities For Operations Excellence Manager Resume
- Strong understanding and practical application of Continuous Process Improvement methodologies such as Lean and Six Sigma. Black Belt or Lean Certification highly desirable
- Instills a sense of urgency and drives problems towards resolution
- Work independently, as well as be part of a team
- Strategic, innovative and creative thinker
- Support the development of other personnel within the company to serve as internal consulting support at the local level / functional level in order to capture more opportunities on a broader scale and to further develop intellectual properties and foster the sharing of best practices. Mentors, supervises, and evaluates the owners of the practices for each facility
- Passionate and ability to lead the mill or extrusion plant’s Performance Excellence Engagement including the cultural and operational transformational elements (Site expert for TeamTrek, ACT (Accountable Communication Training), Site Readiness Assessment, Pre-Implementation Training, Engagement / Go Live, and Effectiveness Review for Performance Sustainability)
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