Cib-operations Manager Resume Sample
Geoffrey Pagac
1131 Sawayn Expressway,
Houston,
TX
+1 (555) 297 0345
Work Experience
Cib-operations Manager
05/2018
-
PRESENT
Detroit, MI
- Cash Reconciliations at Client Account, Client to Market and Nostro levels
- Asset Reconciliations at Client Account, Client to Market and Omnibus levels
- Other Reconciliations by Asset Class, stand-alone and bespoke reconciliations supporting regulatory client or product requirements
- Metrics and Analytics - Responsible for Global CSU reporting and MIS which includes User required reporting, Business Key Performance Indicators (KPIs) as well as required Sanctions Utility reporting required per the Firm-wide Screening Standards
- Quality Assurance Program- Manage the transaction screening quality assurance program per CIB Quality Assurance standards. Collaborate with the global production managers and engage the respective functional teams including Compliance to address any areas of opportunity identified during periodic QA testing
- Conduct analyses to help formulate strategy and execute on innovation agenda
- Collaborate with Product, Finance, and Technology teams on a range of projects to drive business objectives
- Work closely with product, Technology, and Compliance to drive the strategic direction of the screening program both at JPMorgan and within the industry
- Champion initiatives focused on improving the client-experience end-to-end: across products, processes, and locations
Cib Operations Manager Associate Mumbai
07/2015
-
01/2018
Detroit, MI
- Ensure MI’s are completed in time
- Strengthen Supervisory Controls across all teams
- Revisit QA frame work across Banking Operations Ops to bring in more rigor in Self assessment practices
- Continue assurance through Change management Control framework in Banking Operations
- Focus on Risk based end to end process reviews; prioritize processes on audit radar and with high risk rating. Ensure that the process review calendar is followed for the year
- Enhance the Daily Control Functional Checklists (DCFC) for OCMs to ensure that Key controls are included and effective assurance is obtained on adherence
- Review team’s portfolio of Client implementations to ensure aged items are escalated timely
- Support the site’s commitment to network initiatives and software releases
Education
Northwood University - Florida Campus
2010 - 2015
Bachelor's Degree in Finance
Professional Skills
- Excellent written & oral communication skills and Strong analytical skills
- Strong analytical, leadership, communications and problem-solving skills
- Demonstrate effective judgment and sound decision making skills
- Demonstrated analytical skills with the ability to aggregate complex processes and extensive supporting data-points into clear, executable activities
- Strong leadership and management skills to drive positive and definitive outcomes.
- Experience and Strong working knowledge of various aspects of Client Onboarding, KYC or AML knowledge is preferable
- Experience and Strong working knowledge of various aspects of Payment, Trade, Cash operations or Liquidity solutions would be preferable
How to write Cib-operations Manager Resume
Cib-operations Manager role is responsible for design, training, communications, leadership, software, events, digital, reporting, finance, automation.
To write great resume for cib-operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Cib-operations Manager Resume
The section contact information is important in your cib-operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Cib-operations Manager Resume
The section work experience is an essential part of your cib-operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cib-operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cib-operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Cib-operations Manager resume experience can include:
- Work experience of 12-15 years in financial service industry with 7+ years of work experience in Cash Management
- People & resource management (e.g. people development, attrition, pipeline/skills monitoring, and training programs)
- Understanding and experience in Agile process is desired
- Providing guidance and skill development for your personnel (Supervisors, Team Leads, and Transaction processing associates)
- Improve the customer’s experience by meeting or exceeding all clients’ “Service Level Agreements”
- Work experience in software automation testing
Education on a Cib-operations Manager Resume
Make sure to make education a priority on your cib-operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cib-operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Cib-operations Manager Resume
When listing skills on your cib-operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical cib-operations manager skills:
- Project management and lifecycle experience. Test management experience
- Strong SQL / Relational DB experience
- Strong people manager – Experience of team management
- Experience in working in Agile Model
- Experience in UAT, project management or testing background would be of a great advantage
- Experience of the daily team management, ensuring all deliverables and SLAs completed correctly and issued to clients per timetable
List of Typical Experience For a Cib-operations Manager Resume
1
Experience For Cib Operations Manager Associate Mumbai Resume
- Partner and build relationships with continent workforce agency personnel to provide feedback and relevant coaching notes for contingent workers to ensure those team members are meeting stated objectives
- Handling complex client relationship while utilizing service improvement tools and methodologies
- Enhancing employee engagement and a positive culture
- Facilities build out, vendor management, hiring and training
- Manages 24/7 operation of documents, checks, high speed scanning equipment and multiple deadlines
- Manages a staff of 140 full and temporary employees
- Conduct and coordinate client and business partner tours
- Manage an annual expense budget of $12mm
List of Typical Skills For a Cib-operations Manager Resume
1
Skills For Cib Operations Manager Associate Mumbai Resume
- Operational management experience spanning at least 7 years, including management of global teams
- Functional experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint
- Strong control-focus with a broad understanding of the Firm’s risk and control framework
- Project experience with new datamart rollouts
- Experience in financial services industry preferably in International Funds Transfer
- Experience in Operations Risk & Control space within financial services industry
- In process improvement, technology, and/or relevant business experience
- Working Knowledge in Software testing or User Acceptance testing in any other Banking Domain would be an added advantage
2
Skills For Cib Operations Manager Associate Bangalore Resume
- Be a central point of contact and communication for business, operations and technology teams during major business impacting events (P1S2 and above)
- Track-record of creating and growing high-performance teams in a global environment
- Book of work management against capacity. Investment Initiative planning
- Environment management and capacity planning (user view)
- Provide 24x7 monitoring support of the application and business environment
3
Skills For Cib-operations Manager Resume
- Develop CIB wide technical and operations expertise to continuously improve our monitoring and incident capability
- Understand end to end process flow, consider downstream impacts when making decisions
- Results driven, not satisfied with status quo, always looking to improve process, productivity, culture, and cost
- Change management including new product development, project management, and workflow enhancements
- Develop and grow high-performing teams
- Manage operation of documents, checks, high speed mail sorting equipment and multiple deadlines
- Knowledge of Financial Products and Market standards - Wire transfers, Securities, and payment workflow
- Identify Risk & Control measures
- Provide a holistic view of the health of CIB business, customer critical applications and business processes
4
Skills For Cib Operations Manager Associate Mumbai Resume
- Provide first response resolution capability of both technical and operational issues
- Quickly identify the impact to key clients to help businesses with proactive communication to those clients – “we tell the client before the client tells us”
- Escalate issues quickly to the wider technology and operations recovery teams to ensure we have the expertise to speed resolution of those issues
- Knowledge of Funds Transfer / Cash Management Operations necessary
- Proven leadership qualities and ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving department goals and objectives
- O Typically has 12 or more years of Client Service or other relevant experience, from a varied background
- Strong oral, written, presentation and facilitation skills. Ability to present concise, direct and timely communications to executives, management and key partners. Advanced knowledge of Microsoft Office, i.e., excel, word, visio, project, etc
- Passion for the agenda: strong desire to make a quick impact to the organization through successful project
- Thorough knowledge of systems and development processes and procedures
5
Skills For Cib Operations Manager Associate Bangalore Resume
- Proficiency in technical competencies is required
- Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
- Lead, direct, connect with, and be accessible for staff and direct reports
- Lead by example, be a role model for your team
- Possess a natural curiosity, desire to learn, go deep in the process
- Quickly grasp concepts, learn processes, and execute on deliverables in a timely manner
- Confident communication style with the ability to credibly engage with Regulators, Internal and External clients, Local and Corporate Compliance, and management at all levels of JPMorgan
- Partnering with Tech and various Risk teams to ensure all internal and external control requirements are identified and met
6
Skills For Cib-operations Manager Resume
- Securing and managing engagement with the various internal groups to ensure the above items are closed off to audit standards using the teams standard set of frameworks
- Probe and evaluate the strengths and weaknesses of existing controls, conducts end to end deep dive reviews and provide business direction on risk mitigation within the risk appetite of the Business
- Design an appropriate operating model across various sub-functions to ensure strong management coverage, oversight, and resiliency
- Hands on experience on QTP/UFT, selenium, AA(Automation Anywhere)
- Manage expenses and facilitate ways to reduce them to support business growth in a cost-effective manner
7
Skills For Cib Operations Manager Associate Mumbai Resume
- Conducts control training and shares lessons learnt from Error, Fines and Loss events with Operations teams
- Assist in maintaining the internal, regulatory and compliance required audit inventory for the region and ensure it is leveraged for onward support to business
- Responsible for meeting project deliverables with a high level of timeliness and accuracy
- Identify business needs, implement modifications to existing processes/design
- Ensure the overall project status is not in RED due to any lapse or delay
- Qualification - Graduate / Post Graduation
- Plans and develops strategies to maximize site efforts, which support business objectives
8
Skills For Cib Operations Manager Associate Bangalore Resume
- End to End process responsibility and to be in control of End of day reports, cut-offs and critical reports
- Work in partnership with Local/Global OCM team for QA Tests, MIS, Audit etc
- Build a strong transparent culture for staff based on meritocracy; advance the inclusive leadership agenda through diversity, training, performance management, networking, redeployment, job mobility, and mentoring
- Engage, motivate and influence direct reports, teams and peers, and enhance overall employee engagement and retention, working in partnership with HR and training teams
- Build strong risk awareness and controls focused on the workflow, and work closely with Business Partners and Risk Control Managers in driving/implementing effective a robust, pro-active and sustainable controls programs to pro-actively manage risks to the business
- Ensuring operations performs prerelease and post release validations for the platform releases
- Need to assess the impact of every project to the operations processes, and provides inputs into each phase of the PDF cycle, from requirements to deployment
9
Skills For Cib-operations Manager Resume
- Be involved in each stage of the Project Delivery Framework (PDF) from requirements to deployment and implementation
- Rresponsible for collating all operational ideas to evaluate them to determine if there is business value for a project for subsequent conversion into a formal, planned project request
- Defines a high-level scope, plans, and estimates of a project request to establish stakeholder expectation and create and/or review project requirements, development and testing
- Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment where divers perspectives are sought out and valued
- Identify any skill deficiencies for your team members and plan meaningful development with accountability and ownership
- Planning co-ordination and execution of User Acceptance Testing, including documentation for management and audit purposes
10
Skills For Cib Operations Manager Associate Mumbai Resume
- Experience in Cash Management especially in Liquidity Management. To be well versed with various sweeping methodologies like Cash Concentration Sweep, Notional pooling (Single & Multiple currencies) & Notional pooling with Interest Optimization is an added advantage
- Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team’s output and managing assigned personnel to ensure all throughput goals are achieved
- Responsible for shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality
- Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices
- Responsible for tracking team performance and implementing action plans that drive improved performance and high quality
- Conduct regular feedback and coaching sessions with team members to identify above and beyond accomplishments, obstacles to success, opportunities for improvement, and to ensure optimal performance by each individual on the team
- Effectively use data to manage your team to reflect month over month improvements
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