National Key Account Manager Resume Sample
Kathryne Gibson
7842 Marquardt Pike,
Phoenix,
AZ
+1 (555) 100 8739
Work Experience
National Key Account Manager
07/2015
-
PRESENT
Dallas, TX
- NKAM needs to travel / being in the market for 8 to 10 days in a month
- Needs to be in touch with the senior management to top strategic customers
- In FMCG industry (mandatory field experience with key accounts/trade marketing experience)
- Experience of influencing and engaging senior management in own and customer organizations
- Result oriented, entrepreneural and self-motivating
- Strong leadership skill as well as interpersonal skill
- Strong analytical skills with ability to develop strategy, tactics and measurable implementation
- Create and maintain successful business partnerships with customers by meeting regularly with target health care professionals within assigned geography to understand their needs as well as needs of patient
- Define and execute customer specific plans and approaches based on understanding the customer, their business, and needs
National Key Account Manager, Dollar General
05/2012
-
03/2015
Dallas, TX
- Act as a subject area expert and create awareness of patient journeys, unmet needs and therapeutic area-related topics
- Monitor, understand, specify and prioritize potential impact of the changes to the health ecosystem, develops cross-functional actionable plans and solutions around the arisen opportunities
- Deal with issues efficiently using the correct processes and tools, adapting the account plans accordingly. Remove problems and address concerns
- Take control and proactively advance decisions. Qualify and quantify the impact of executing specific decisions and clearly define projected outcomes and value for the patient, customer, and UCB
- Establish objectives, break down tasks, track progress, and take corrective action. Prioritize value adding activities at all stages of the process
- Analyze data including business statistics and customer feedback that provides an information framework for the developments within the assigned geography
- Meet established individual and team, both quantitative and qualitative objectives
Education
University of Phoenix - Visalia Learning Center
2006 - 2011
Bachelor's Degree in Business Management
Professional Skills
- Strategic thinking with strong organizational skills and ability to multitask, prioritize and effectively execute on strategic priorities
- Uses time effectively and efficiently, sets priorities and demonstrates time management skills
- Strong communication, influencing and interpersonal skills to establish longstanding relationships and effective networks
- Strong interpersonal, communication, influencing and negotiation skills to deal with different key customers
- Polished professional having excellent communication and presentation skills
- Excellent communication, influencing & negotiation skills
- Influencing and collaboration skills to achieve objectives with other company departments
How to write National Key Account Manager Resume
National Key Account Manager role is responsible for negotiation, analytical, influencing, training, presentation, organization, reporting, retail, finance, procurement.
To write great resume for national key account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For National Key Account Manager Resume
The section contact information is important in your national key account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your National Key Account Manager Resume
The section work experience is an essential part of your national key account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous national key account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular national key account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative National Key Account Manager resume experience can include:
- Good organisation & time management skills – able to prioritise work
- Solid understanding of the industry and working with Harvey Norman in some capacity - Whitegoods, brown goods, small consumer durables
- Evidence of negotiation skills and strategic growth contribution required
- Strong leadership experience with proven track record in managing & coaching teams to deliver business results
- Strong financial management, analytical skills and understanding of P&L’s
- Results-oriented with proven negotiation skills; Ability to influence others to deliver optimal business outcomes
Education on a National Key Account Manager Resume
Make sure to make education a priority on your national key account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your national key account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in National Key Account Manager Resume
When listing skills on your national key account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical national key account manager skills:
- Analytical skill set with strong presentation skills and the ability to interact at any level within an organization
- Independent, confident and results-driven with strong interpersonal, presentation and negotiation skills and strong financial acumen
- Strong analytical and communication skills and be able to look at issues from different perspectives and be a proven achiever, ideally from within the FMCG
- Demonstrated effectiveness in leading teams & building a positive culture. Inspired leadership style with demonstrated track record of talent development
- Quick to analyse and take action without compromising quality, utilizes effective negotiation skills
- Excellent Account Management skills alongside strategic vision, planning and execution ability
List of Typical Experience For a National Key Account Manager Resume
1
Experience For National Key Account Manager Immunology Resume
- Excellent communication skills in German + English is required
- Collaborate appropriately and effectively within the team and functional groups. Share insights, knowledge and practices
- Negotiation skills/relationship management
- Customer contact & management skills
- Significant sales and/or account management experience from the consumer goods industry
- Good understanding of Office Suite –word, excel, powerpoint
- Strong exposure to Food technology and industry
- Liaise with Eaton’s sales teams to ensure the effective closure of all sales opportunities
2
Experience For National Key Account Manager, Dollar General Resume
- Experience in channels or mentioned product categories
- Ambitious and demonstrated entrepreneurial drive
- Experience in dealing with the above product categories or similar channels
- To maximise sales; manage margin expectations; minimise debt risk; build strong relationships
- Pricing (strategic pricing planning & tactical deployment)
3
Experience For National Key Account Manager Resume
- Conducting negotiations to conclude new contracts and prolong existing contracts with distribution sector
- Budgeting (planning, control). Proper use of financial assets in strict adherence to company requirements
- Identifying growth drivers for clients and developing a client plan that combines the Country commercial policy with specific client drives of growth
- Searching out new ways to improve performance and sharing best practices
- Identifying internal teams, providing direction and leadership in each sales engagement
4
Experience For National Key Account Manager Immunology Resume
- Coaching team to deliver commercial results and high level collaboration with customers
- Managing clients’ credits
- Managing sales activities to exceed assigned revenue objectives
- Providing tactical and strategic plans with specific measurable time frames to penetrate an account
- Reporting to Sales Manager Industry, General Manager, Marketing, R&D and on group level: Channel Director, Global/ Regional Account Manager, Group Marketing
- Tracking Key online metrics and ensuring partners are achieving set sell-out and sell-thru objectives
- Tracking the implementation of marketing campaigns to review performance vs goals and recommend changes if any
5
Experience For National Key Account Manager, Dollar General Resume
- Identifying new solutions to offer to clients to extend existing services across Product portfolio
- Managing the portfolio to ensure profitability for the partner and the business
- Directly interacting with clients and negotiating, preparing and presenting the contracts, and aligning on the implementation of the Country promotional plan
- Track record of hiring, motivating, training and developing high performance team
- Focus on growing baseline sales as a primary objective by developing strategies to ensure optimization of assortment, regular pricing and placement
- Track record of studying market landscape and developing winning strategy against competition
6
Experience For National Key Account Manager Resume
- Arrangement of coaching and education programs for Business and other department employees. Recruiting of new Business department team members
- Achieves sales objectives in assigned accounts including forecast, sales increase by brands, Acuvue’s market share while growing the category
- Conduct competitive pricing and technical content, write winning proposals
- This role is suitable for a Senior National Account Executive looking for a step up or a season National Account Manager looking to represent a luxury brand
- Strategic selling and negotiating dynamics
- Capable of withstanding setbacks and recovering
- Achievement of a 98% case fill level by customer and forecasting accuracy on volume not exceeding a maximum tolerance level of 5%
- Implement all phases and contribute to shaping the overall strategy
- Maintain a cooperative and credible working relationship with other company personnel to assure customer satisfaction
7
Experience For National Key Account Manager Immunology Resume
- Collect, analyze and utilize market intelligence data on competitive products, customer needs, preferences and buying habits
- Meets and exceeds weekly, monthly, quarterly, and annual goals (unit and $ sales, Rx %, return rates) by meeting targets by brand by customer
- Provide support to customers on all aspects relating to the sales process
- Overdues – (ensuring invoices are correct, processed properly and on time)
- Sales fundamental targets such as stocking points and secondary feature
- Develop and exploit potential business for selected existing accounts (Key Account Management)
- Make appropriate number of sales calls (face-to-face, telephone, etc.) on prospects versus existing customers
- Lead negotiations about selling rates, services offered and commercial terms
- Team orientated operating principles
8
Experience For National Key Account Manager, Dollar General Resume
- Affinity in numbers and structured operating principles
- Analysis of available date, including internal sales data, GFK and Informark to identify business performance issues and opportunities
- Tertiary qualified in Business, Finance or Marketing or related field
- Creates and manages budgets covering costs display and promotion costs
- Implements manning & coverage plans
- Work under pressure and in a forward thinking environment
- Accomplish the company objectives by formulating a business strategy towards KA customer and develop new opportunities for business
- Closely track trade spending to ensure better ROI
- Kellogg’s planning and financial systems
9
Experience For National Key Account Manager Resume
- Knowledge of product and disease entities, and applicable marketing strategies
- Implementation of the annual Key Account plan with the Account portfolio, in particular regarding
- Enhance Sanofi corporate presence at Dis-Chem and Key Buying groups
- Set up learning and development plans for yourself based on Bacardi Commercial Way
- Be aligned behind the targets and be passionate for winning in the organization
- EnsureACUVUE brand remains leading brand of choice
- To provide qualitative analytical reports according to the set procedures in the company
10
Experience For National Key Account Manager Immunology Resume
- Have a passion for sales and winning in a highly competitive market
- High integrity, fairness and transparency with respect, support and listening to others
- Used to work with CRM, Nielsen and/or IRI data as well as GfK data and is using them for clear trade argumentation and internal customer decisions
- Negotiate Trading Terms, promotions, listings and price increase etc and communicate properly to ensure implementation on time
- Assess manpower requirements and develop, implement and monitor succession planning principles
- Plans appropriate employee training and development, in order to ensure the continued and smooth operation of the department
List of Typical Skills For a National Key Account Manager Resume
1
Skills For National Key Account Manager Immunology Resume
- Lead and develop the skills of the team by coaching, training and assisting them in achieving their business goals
- Proven track record of delivering against individual targets and leading a team towards strong performance
- Customer Relationship Management and Consulting/Selling Skills
- Proactive thinking skills, and ability to make decisions
- Good sales management track record with Key Account Management experience in handling HQ in FMCG
- Build and manage client and key stakeholder relationships effectively
2
Skills For National Key Account Manager, Dollar General Resume
- Strong experience customer management on different levels
- Effectively communicate and engage all activities to regional stakeholders
- Work efficiently and effectively in cross-functional teams
- Develop strong and effective KAMs team
- Coordinating with Lenovo marketing team and portal Brand Ads teams to create effective and efficient marketing campaigns to drive Qtr Sell-Out objectives
3
Skills For National Key Account Manager Resume
- Marketing and/or CM/TM experience
- Working knowledge of sales effectiveness tools processes and category management
- Building a good relationship with KA customers key person & get recognition with customers top management
- Proven expertise in business planning/sales planning/account planning
- Strong understanding of building strategic partnerships with customers across all levels/functions primarily at HQ level
4
Skills For National Key Account Manager Immunology Resume
- Experience managing Key Accounts/customers in a leading FMCG company at regional/national level
- Strong future thinking, out of the box thinking – able to identify new opportunities and markets
- Demonstrate broad knowledge and forward-looking understanding of key trends and always keep the knowledge up to date
- Strong understanding of a luxury brand is essential as this is different to understanding a product
- Reaches decisions to difficult problems by using and appropriate mix of insightful analysis, experience, intuition and judgment
5
Skills For National Key Account Manager, Dollar General Resume
- Operate as part of a close knit team, whilst being able to lead and motivate indirect reports
- Valid driving license and willingness to travel
- Strong understanding of OEMs industry specific issues and technology
- Experience in selling PLC and / or Motion Controllers
- Significant experience of running a Sales team with market/channel responsibilities
6
Skills For National Key Account Manager Resume
- Practical and demonstrable experience of complex problem solving
- Optional : Marketing experience
- Valid full driver’s license and safe driving record is required. Open to frequently travel within Canada
- In Additional min 4 year experience in managing modern trade in region
- Experience of working in a matrix organization with complex customer interfaces mandatory
- Experience of managing negotiations at board level desirable
- Demonstrated the ability to analyse customer turnover potential and the planning abilities to unlock that potential
- Experience in managing national retail chains at FMCG market
7
Skills For National Key Account Manager Immunology Resume
- Experience in Sales & Marketing, Logistics Industry
- Experience in Sales & Marketing, Pharmaceutical & Healthcare Industry
- Experience of both estimating and sales functions
- Experience of working in a large sales team
- Proven track record of innovative and stretching growth
- Marketing and sales experience in IT / Telecom/ Appliances /Ecommerce industry
- Experience in freight forwarding industry and Pharma/Healthcare industry
8
Skills For National Key Account Manager, Dollar General Resume
- Delivers excellence in their areas of expertise and is able to demonstrate a broad business understanding
- Experience of managing negotiations at board level
- Experience in retail environment beneficial
- Operate independently and results oriented to achieve business plans
- Proven ability to think both strategically and conceptually
- Prioritize workload and meet tight timelines
- Field sales and/or key account experience
- Demonstrate expertise in category and shopper insights; serve as an advisor to Customers to drive mutual growth
9
Skills For National Key Account Manager Resume
- Strong knowledge of control & automation, solutions and services
- Experience in field sales, preferably within the OEM Segment
- Demonstrably skilled commercial management
- Significant experience of account management at senior Level
- Highly professional with good attention to detail
- Good attention to detail is required, coupled with an awareness of deadlines[
- Experience of Category Management / Consumer Insights
10
Skills For National Key Account Manager Immunology Resume
- Substantial experience in a B2B Account Management role mandatory
- Relevant experience in FMCG
- Experience with internal/external Sales Force
- Strong food brand (No. 1 or 2 in the market; no 3 if major category)
- Experience in FMCG and the Spirits Industry and/or Beverages is a distinct advantage
List of Typical Responsibilities For a National Key Account Manager Resume
1
Responsibilities For National Key Account Manager Immunology Resume
- Proven track record in developing and leading joined business plans with customers
- Hospital sales management experience
- Knowledge of the plumbing & heating, and building materials contracts market place
- Cooperation with field sales force, trade marketing, category management, marketing, planning and finance in terms of Modern Trade channel
- Manage and develop key customer partnerships working alongside the H&V, marketing, medical, and financial team and other key stakeholders
- Close cooperation and ensuring a smooth communication between all the relevant business interfaces (including production centers)
- To attend where required any training and development programmes requested by the Company
- Complete VOC work for marketing and new product development
2
Responsibilities For National Key Account Manager, Dollar General Resume
- Responsible for following quality system procedures as required
- Develop and implement channel strategy in terms of distribution, assortment, promotion and pricing
- Lead in organizing trade displays and Conferences when required
- Involved in develop, plan processes and implement strategic selling plans, qualify customer targets, achieve sales objectives
- Conduct business reviews with key account managers and update strategies according to opportunities
3
Responsibilities For National Key Account Manager Resume
- Manage the business relationship of existing major national/regional Key opinion leaders, and key decision makers
- Competitor and potential analysis, market monitoring and store checks for the product range
- Fluent in written & Spoken English is mandatory
- Develops and leads sales and product presentations during market weeks throughout the year with each KA customer; conducts business reviews with them at least once a month using company provided reports and tools
- Provides recap of customer meetings with specific action items and follows up with all the required parties to ensure timely and satisfactory completion of tasks
- Broad understanding of account sales management and good business judgment
- Related Sales experience
- Ensuring continuity of the relationship with the accounts and operating at the highest level in the accounts’ organizations, but also facilitating the executive level interfaces between the company and the accounts if necessary
4
Responsibilities For National Key Account Manager Immunology Resume
- Significant sales and/or account management experience in consumer goods industry
- Evaluate Walmart metrics to ensure expectations are met on all key performance indicators
- Ensure the integration of Brand, Channel, Category, Supply Chain and Retail Strategy Plans in development of the Account plans
- Manage customer activation and promotional budgets
- Work with the Customer Demand Planners to ensure forecasts are accurate and meet agreed KPI’s
- To ensure effective reporting system to provide clear measurement of the Company’s current performance, competitor activity, customer related issues and other benchmarks/indicators on the market
- Manage the relationship between Nespresso, the Machine Partners and the Retailers and while this role does not own the commercial relationship it does manage the joint business plans
- Monthly reporting of sell-out, machine ranging, number of stores, New Members and demonstration days per account. Report and follow-up competitors activities at trade level
- Implement the annual Account plan with the Account portfolio, in particular regarding: critical customer Needs, Stakeholder and Relationship management and HSSE and Ethical compliance
5
Responsibilities For National Key Account Manager, Dollar General Resume
- Collect and monitor results from the execution, both from a Customer and a Company perspective, and analyse against the planning, and run quarterly Business reviews in order to undertake corrective actions if necessary
- Understand and fulfil agreed specific Product Quality & Compliance accountabilities which apply to the role of National Key Account Manager
- Develop and implement a systematic approach through the embedding of relevant operating management System elements and ensuring appropriate risk reviews are undertaken appropriately
- Leading, managing and delivering profitable “Sell in” in line with existing GSK business strategies, goals and objectives, in order to maximize GSK’s equity, value and presence in the marketplace
- Increasing company sales volume and profitability in the pharmacy network segment in the Russian Federation through development and realization of the pharmacy sales network channel covering strategy within approved budget
- Managing organization of KAMs who are responsible for pharmacy direct/indirect distributors and pharmacy chains, developing people and controlling of managers’ activity
- Leading a high performing team through an effective talent management, coaching and stretching differentiated development plans that develop individuals to their potential
6
Responsibilities For National Key Account Manager Resume
- Development and establishment of new strategic approaches and tools to work with distribution sector and wholesale customers of all levels (national and regional) implementation of business development programs and monitoring of their efficiency
- Quantitative and qualitative analysis of the market in terms of distribution. Strategic development of distribution channels, identification of most promising customers. Study of trade flows to regions in order to establish the most efficient GSK distribution model. Diversification of distribution channels to share risks in distribution sector
- Development and implementation of strategic programs, aimed at higher attractiveness of company goods at the national and regional level
- Maintaining detailed plans for product demand, sell-through activation and brand building activities
- Development of price monitoring procedures in the regions. Timely provision of information and other support to clients at all levels
- Management of provision of timely and efficient communication with distributors and wholesale clients of all levels to plan sales and needs forecast
- Development and implementation of joint programs of Business department with other company functions
- Establishment and management of efficient business partnership with other company functions in the headquarters and regions. Resolution of issues related to distributor sector
- Organization of professional training: participation in corporate meetings, trainings, specialized conferences, exhibitions and forums, reading of scientific literature
7
Responsibilities For National Key Account Manager Immunology Resume
- Achieve a competitive advantage through effective implementation of the company's exhibition standards and additional exposure at the point of sale
- National Key Account Manager experience in FMCG
- Actively contributing to realize the ANZ sales team objectives
- Plan to Budget and Sell to Plan
- Aligning the local Philips Personal Health business strategy with our key retail partners, negotiating optimal outcomes and translating this into Strategic Key Account plans in which ambitions, strategies and actions are set to meet the short- and long term goals
- Strong collaboration with territory account managers, retail training management, marketing managers, trade shopper marketing, demand planning, customer fulfillment center, consumer care, pricing management etc
- Ensuring continuity of the relationship with the selected accounts and operating at the highest level in the accounts' organizations, but also facilitating the executive level interfaces between the company and the accounts if necessary
- Systematically analyzing and reporting of sales results, expectations, market, competition and trends
- To fully manage new and existing Public Body Frameworks and associated members
8
Responsibilities For National Key Account Manager, Dollar General Resume
- To generate a pipeline of opportunities via the frameworks and manage through Salesforce
- To identify appropriate project / account requirements and liaise with regional teams
- To establish best supply chain routes and service mandates
- To identify and deliver incremental sales growth
- To liaise with the tender bid team, estimators and Sales Support in order to maximise opportunities
- To support colleagues as and when required
- ABI, salesforce.com and various other research tools
- Manage the complex selling process, consisting of engagement at all levels of a prospect organization, from engineering & technical teams to senior management. Includes an understanding of when and why to engage at the various levels within such accounts
9
Responsibilities For National Key Account Manager Resume
- Responsible for calling on existing and new locations to include: presentation of new products, current account summaries, negotiation on price structure and contracts
- Maintain and grow market share at designated key accounts
- Work with sales channel or business unit to build our design win funnel and to move new opportunities through the complete sales cycle
- Manage the implementation and continually review the individual Account objectives to maintain synergy with the Business Unit, Group and the Account’s strategy
- Manage and control relevant activity deadlines in line with both the Account and PPG’s business objectives to ensure commercial targets are achieved
- Manage and develop long term strategy of cooperation with international retail chains
- Business relations management in terms of local trade conditions as well as in the context of global agreements
- Responsible for negotiations with retail chains
- Net sales and profitability responsibility
10
Responsibilities For National Key Account Manager Immunology Resume
- Manage and develop team of Key Account Managers
- Cross-Functional team ownership, accountability and cooperation
- Maintain a value added service to ensure successful relationships
- Identify key areas for growth and the Company sales strategy
- Deliver KPI in timely manner, also beyond targets
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