Move Coordinator Resume Sample
Aaliyah Mills
4557 Jimmy Knolls,
Detroit,
MI
+1 (555) 751 8274
Work Experience
Move Coordinator / Cafm Administrator
11/2017
-
PRESENT
New York, NY
- Work with Occupancy Planner to understand block plan and special requirements for group
- Issue RFP’s in a consistent format for various move tasks, including initial evaluation of responses for completeness and clarity
- Review layout and survey move in & move out locations
- Update seat assignment for accurate data reports in OVSM
- Ensure move processes are managed in accordance with the client’s and JLL’s policies and procedures
- Strong interpersonal skills with the ability to interact with senior level internal & external clients
- Prioritize and manage differing needs of the business
Move Coordinator
10/2010
-
06/2017
Detroit, MI
- Coordinate with occupancy planners on project moves so that space requests don’t misalign
- Ensure all prints, drawings and databases are accurate and updated as required to keep facilities move and space services operational
- Proactively manage move-related issues on account or assignment
- Serve as backup operational coordinator and liaison for all related moves services in conjunction with the Facilities Space Move Coordinator
- Administers all work related to Auto Cad 2014
- Provides drawings to projects as they arise on the Franklin Lakes Site. Field tours and measure for accuracy prior to finalize drawings
- Provide coverage to day-to-day move activities when the Facility Space Move Coordinator is away
- Assist Facility Space Move Coordinator in the weekly move team meetings, and ensures all move and furniture guidelines are met
Operations Move Coordinator
01/2005
-
06/2010
Detroit, MI
- Maintain storage and filing of all records, drawings and documentation as related to the space and move process on the Franklin Lakes Site
- Provide technical support as required to identify scope and estimate costs for capital improvements where required as related to furniture systems
- Assumes responsibility for special projects as assigned by the Manager, Projects & Facility Services
- Ensure data accuracy within move management and SAP
- Compliance with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice
- Monitor email for new shipment offerings
- Track shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive
- Main point of contact for moves, both internally and externally
- Monitor quality scores and verify accuracy
Education
Baylor University
2000 - 2005
Engineer's Degree in Planning
Professional Skills
- Strong organizational, technology and communication skills with the ability to identify and manage priorities
- Customer facing position which requires excellent customer skills
- Strong IT user skills with a working knowledge of Microsoft Word, Excel, Project and AutoCad
- Excellent customer skills, especially in management of complaints and conflicts
- Develop excellent client relations, client management, and consultation skills required
- Develop excellent client relations, client management, and consultation skills
- Client and customer service focused with strong organizational, technology and communication skills
How to write Move Coordinator Resume
Move Coordinator role is responsible for customer, technology, organization, database, training, mac, procurement, architecture, design, travel.
To write great resume for move coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Move Coordinator Resume
The section contact information is important in your move coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Move Coordinator Resume
The section work experience is an essential part of your move coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous move coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular move coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Move Coordinator resume experience can include:
- Delivering an outstanding customer experience as the primary point of contact on assigned shipments
- Maintaining mutual understanding about services with all parties throughout the entire customer experience
- Counseling customers prior to commencement of services regarding regulations and entitlements
- Demonstrate ability and understanding to carry out instructions furnished in written, oral, or drawing/diagram form
- Actively engage in assigned projects while simultaneously act as an effective manager for employees in the Occupancy Planning group
- Organize and operate customer service center during mass moves (over 25 moves a day)
Education on a Move Coordinator Resume
Make sure to make education a priority on your move coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your move coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Move Coordinator Resume
When listing skills on your move coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical move coordinator skills:
- Good telephone communication skills required
- Capability to write summary reports and effectively communicate with office and field personnel
- Prior work experience in the commercial relocation industry
- Experience in furniture space planning and knowledge of building codes related to exiting
- At least two years of coordination/management experience leading and directing a complex project, facility logistical moves and/or facilities planning
- Capable of identifying difficulties involved with personnel relocation activities, and then developing effective solutions
List of Typical Experience For a Move Coordinator Resume
1
Experience For Move Coordinator / Cafm Administrator Resume
- Strong knowledge of move process and furniture systems
- Experience with database work order or CAFM system
- Contact requestors to validate MSC e-Form data and obtain additional move/voice information or other tenant requirements
- Highly organized with keen attention to detail and effective follow-through
- Fielding communications via telephone calls, emails, or texts
- Coordinating service requests by confirming availability of customers
- Finding creative solutions to go above and beyond to exceed customer expectations
2
Experience For International Move Coordinator Resume
- Engages clients including senior management to determine block planning and any special requirements for group and weekly moves
- Provide support to facilities team on facilities projects including new construction, building improvement and minor alterations
- Maintain accurate seating/space utilization records, working with Archibus and AutoCAD
- Manage Staffing Levels to ensure appropriate staffing at all sites
- Engage clients, including senior management, to determine block planning and special requirements as needed for group and individual moves
- Arranges delivery of packing supplies
- On site contact for all vendors and customers during Daily moves
3
Experience For Operations Move Coordinator Resume
- Responsible for ensuring consistent facility service delivery across client’s portfolio
- Follow through with Client to ensure building wide email is issued
- Confirm any and all information provided from the customer and ensure the agent has the accurate information
- Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
- Efficient data entry ability, knowledge of company software, problem-solving skills to ensure accurate records, and ability to handle stressful situations and conversations
- The following skill set is desired: excellent organizational, written and communication skills; excellent problem solving and priority management; excellent organizational and analytical skills
- Ensure move processes are managed in accordance with the Autodesk’s policies and procedures
- Receives customer move requests and initiates appropriate service with Move Team counter-parts
- Communicates clearly and hospitably with the guest to meet their needs and deliver service with a high level of excellence. Attends customer meetings as needed. Provide welcome documents, with information on new location and site services
4
Experience For Move Coordinator Resume
- Receives, compiles and scrubs move lists for potential issues
- Schedules workstation readiness with site Day Service vendor
- Schedules Ergo assessments for new hires or guests new to the Cincinnati GBS supported sites
- Ensures necessary Corporate Real Estate policies are followed and appropriate approvals obtained
- Reviews layout and audit move-in & move-out locations
- Schedules [and runs] Customer Hyper-Care activities
- Schedule disconnects and reconnects of computer
- Compare vendor / subcontractor invoices to purchase orders or subcontracts
5
Experience For Move Coordinator / Cafm Administrator Resume
- Software competency: Microsoft Project, Word and Excel
- Able to interact with all levels of management and provide both written and verbal reports
- Move Management Proactively manage move-related issues on account or assignment. Ensure client satisfaction throughout the move management process Coordinate move with property management, facilities management, all parties involved in moves, etc. Ensure all move management activities are performed in a manner consistent with documented processes
- Responsible for weekly move coordination
- BS in Interior Design or related field
- Fast paced role in a fast paced environment
6
Experience For International Move Coordinator Resume
- Space plan
- THIS IS AN 18-MONTH CONTINGENT POSITION
- Coordinate with contracted professional design firms on the development of office space and furniture standards. Participate as the facilities representative in all short term and long range office planning efforts. Organize and manage implementation of all new office renovations, reconfiguration and furniture installations
- Establishes the scope of project, addressing all aspects including but not limited to business requirements, performance specifications, planning, cost, interdependencies, EH&S, procurement strategies and legal approval
- Procures the project in accordance with the strategy outlined in the initiation phase. Undertakes contract negotiations to ensure the best value is being delivered to the customer and make the formal recommendation to the customer. Awards the contract based on the customer’s approval
- Demonstrated experience with corporate open office systems furniture products, installation techniques and specifications
- Provides operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures
7
Experience For Operations Move Coordinator Resume
- Serves as client single-point-of-contact for day- to- day moves, adds, and changes, and project execution related to move management. Receives all requests for user moves and oversees scheduling, execution and vendor management
- Provide superior customer service and customer support for day to day activities and questions as well as project support for large moves
- Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc. Manages work orders / requests received in CAFM system (Manhattan)
- Ensures vendor compliance with building standards and policies, maintains as-built files and other documentation, maintains information in database system including furniture and move documentation
- Obtains quotes and generates RFQs required for completion of MAC and simple projects
8
Experience For Move Coordinator Resume
- Issues work orders for approved projects to contractors, supervises furniture and related equipment moves, receives and verifies invoices for payment
- Produces regular reports and administers customer satisfaction surveys in compliance with established contractual performance indicators
- Software competency in Microsoft Word, PowerPoint, Project, Excel, and Visio
- Software competency in Microsoft Word, PowerPoint, Project, Excel, and Vision
- Utilize GM work flow tool to perform work
- Ensure voice orders are placed to GM standards and templates and obtain authorized approval when deviations are requested by tenants
- Forward tenant move information and move date to tenants
- Forward voice, voicemail and temporary passwords to tenants
- Prepare shippers as needed in GM CSTS
9
Experience For Move Coordinator / Cafm Administrator Resume
- Verify completion of moves and/or voice requests
- Follow up on issues as needed to ensure completion
- Document completion and customer satisfaction in GM work flow tool
- Answer MSC Hotline and handle inquiries; provide assistance to callers needing guidance on how to obtain and complete an MSC e-Form and/or resolution of tenant issues received through such calls
- Ensure data accuracy within move management FMS and CAFM systems
- Coordinate and supervise clerical/administrative support function for moves
- Utilize Autocad
- Utilize CAFM, (occupancy / move software)
10
Experience For International Move Coordinator Resume
- Directly responsible for thorough, complete, timely, and accurate documentation of system files
- Provides the client relationship manager (CRM) with Strategic Occupancy Planning account-related information (e.g. progress and status reports, vendor contracts and invoices, and employee updates)
- Proactively identify opportunities for efficiencies throughout the portfolio and through any recurring processes
- Serve as backup contact for assigned move projects for programs that are relocating, the supporting service departments, construction team, design team, and Move Company. This includes ensuring proper building services and electrical are in place for equipment
- Ensure that space allocation for programs requesting moves are in place
- Coordinate and manage abandoned furniture for possible future use based on program needs. This to include review and rating of items to be disposed of when deemed surplus as well the relocation of the items to the programs that request the re-use
- Ensure that departments requesting disposal of lab and or office equipment as well as computers and peripherals have followed the Space and Asset Management program’s disposal protocol and/or Environmental Health and Safety’s process for lab equipment and hazardous aspects of said equipment
- Interact with customer representatives to define onboarding needs for new employees
- Gather tenant information to populate CAFM move group, including voice, IT, work equipment, storage, printers/plotters/fax, conference room, etc
List of Typical Skills For a Move Coordinator Resume
1
Skills For Move Coordinator / Cafm Administrator Resume
- Drive to deliver high quality, completed tasks while maintaining excellent customer service
- Experience working with floor plans and drawings
- Experience in managing large relocation projects within a similar campus environment
- Experience in delivering equipment and/or supplies
- Experience in professional moving/event setup
- Experience estimating job hours/work proposals
- Operate check-outs, check-ins, manage all locations, making sure all clients are where they are supposed to be
2
Skills For International Move Coordinator Resume
- Five or more years of experience in move coordination or similar activities
- Specialized MSFC experience is highly desirable, especially as it relates to personnel relocation efforts
- Strong knowledge of the MSFC move process, as well as the most prevalent furniture systems used at MSFC
- Good knowledge of SHARP systems
- Experience in HR and Business Operations work
3
Skills For Operations Move Coordinator Resume
- Two or more years experience in a professional office environment
- Professional level experience in the occupational field or specialized subject area of the work assigned to the job
- Experience in modular (e.g. systems) furniture installation
- Evidence of forklift certification
- Exercise good judgment and tact
- Experience in a corporate environment
- Working with the ergonomic team, the move coordinator manages and tracks ergonomic requests, and facilitates ergonomic equipment installations
4
Skills For Move Coordinator Resume
- Support the annual capital and operating budgeting and planning process
- Knowledge of most common architectural building code requirements relating to building space work areas
- Engages clients, including senior management, to determine block planning and any special requirements for group and weekly moves
- Interacts with all hiring managers for onboarding needs
- Provides support to facilities team on facilities projects including new construction, building improvement and minor alterations
- Maintains accurate seating/space utilization records, working with Archibus and AutoCAD
- Responsible for related purchase order requisitions, invoice processing, financial tracking, vendor interactions, vendor quotes and other tasks
- Attend and participate in planning, building construction/renovation, program/departmental and remediation meetings that impact a move project
- Coordinate deliver of packing boxes, crates/dollies and packing labels to tenants
5
Skills For Move Coordinator / Cafm Administrator Resume
- Place voice move/add/change orders using GM ordering system or other systems as needed
- Convey clear, consistent messages, using appropriate means of communication; and
- Support development and implementation of innovations, best practices, and standard operating procedures to elevate team, account, and firm performance
- Become familiar with and implement the client's project approval process and inform all team members, including consultants, of project protocol
- Provide timely and accurate project documentation and reporting to all team members & consultants to include project status updates
- Able to anticipate and estimate cost impacts due to changes identified during implementation phase of personnel relocation efforts
6
Skills For International Move Coordinator Resume
- Work in the Microstation CAD drawing environment
- Assign desks to visiting employees in JIRA
- Comfrotable dealing with Ambiguity
- Strategic facility planning and change management methodologies
- Knowledge of theory, principles and practices of facility move project supervision and control, scheduling and techniques and procedures
- Review and resolve questions relating to a facility move
- Background in project management, construction management, architecture or project strategy planning
7
Skills For Operations Move Coordinator Resume
- Coordinates moves with porters, IT, and networking teams
- Receive and manage work order requests related to the Engineering and Design department
- On site for all vendors and customers during move
- Transition planning for program/department physical relocations
- Move range from small and large scope office to research lab relocations to major projects involving brand new facilities or space leased by the University
- Knowledge of and proficiency applying project management principles and practices; AND
- Gather tenant move requirements such as timing, special conditions, etc
- Follow up with tenant representatives to ensure packing and pre-move activities are completed on time
8
Skills For Move Coordinator Resume
- Be onsite to manage trucking personnel to pack, move and unpack the offices of GM Vice Presidents and Corporate Officers
- Monitor physical tenant moves and provide direction to trucking and labor resources as needed
- Document and facilitate resolution of tenant post-move issues with appropriate service providers; coordinate search for missing items if needed
- Facilitate post-move meeting and issue minutes
- Knowledge of architectural building codes
- Manage all new hire onboarding information - reach out to admins/managers
- Act as liaison between teams and the move vendors, communicate any desk adds and last-minute seating updates
9
Skills For Move Coordinator / Cafm Administrator Resume
- Coordinate delivery of empty boxes and packing labels to tenants
- Review accuracy of move group information before submitting to CAFM Service Center (CSC)
- Manage all new hire onboarding information - reach out to admins/manage
- Ensure Jones Lang LaSalle and client best practices and policies are being followed
- Facilitates communication with the client, move points of contact, moving associate, vendors, occupancy planners and project manager
- Secure customer payment, including verify method of payment, credit card annotation
- Excellence in Customer Service Delivery
- Show initiative and adapt easily to new developments or changes; and
10
Skills For International Move Coordinator Resume
- Analyze & Problem Solve; identify issues; assess problems; anticipate consequences
- Become familiar with and implement the client's standards and policies for project completion
- Communicate proactively with internal and external teams and client representatives
- Ensure that Team Lead is adequately briefed on project progress
- Alert Team Lead to potential problems and their solution
- Communicate key deliverable dates to project team
- Manage the MAC vendor/partner with a key focus on cost savings
List of Typical Responsibilities For a Move Coordinator Resume
1
Responsibilities For Move Coordinator / Cafm Administrator Resume
- Assist in maintaining accurate seating/space utilization records
- Receive information and direction from the NASA customer relating to personnel moves
- Meet with the NASA customer and others to discuss and resolve personnel relocation issues which arise during the course of work
- Facilitate move meetings with tenant representatives, FMRs, IT service providers, etc. and issue meeting minutes
- Obtain sign-off from Tenant Representatives on final seating assignments, equipment/file placement and CAFM move group information
- Fully competent with Microsoft Word, Excel and Project
- Work in a fast paced environment and stay composed. Ability to
- Read construction drawings at a level required to review and approve layout plans drawn by a designer and explain plans to furniture and equipment installers
2
Responsibilities For International Move Coordinator Resume
- Coordination of vendors and contractors
- Willingness to frequently work non-standard office hours (i.e. early mornings, nights, and weekends), as dictated by specific move requirements
- Work with construction Project Managers on removal and proper disposal of items within areas to be renovated
- Provide movement and placement of new equipment too large for the departments to receive
- Support the Transition Project Manager programs with transitioning into new space and what resources are available to them to include off site support and Auraria Higher Education Center processes
- Provide move coordination and management as well space planning services to other University of Colorado Denver, Anschutz Medical Campus campuses as requested
3
Responsibilities For Operations Move Coordinator Resume
- Be responsible for daily personnel move coordination activities
- Coordinate weekly move meetings to keep service providers and customers updated on move status
- Serve as a client single point-of-contact for day-to-day move operations; provide superior customer service and customer support by effectively providing answers to questions relating to small and large moves
- Receive all requests for user moves and oversee scheduling, execution and vendor management, to the extent assigned by the NASA customer
- Conduct space and utilization audits as needed
- Coordinate assigned functions of vendors and support contractors
- Use gathered data to prepare and coordinate all related relocation operations
- Use software applications in support of relocation work activities (examples: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Maximo, NASA ISM, LOCS, and/or similar software)
- Visit various building sites to gather information on adequacy of space in proposed relocation areas, materials needed, equipment required, and other items as needed to coordinate expeditious and comprehensive personnel relocation efforts
4
Responsibilities For Move Coordinator Resume
- Keep move process data book up-to-date as processes change
- Receive and manage customer move requests via the Work Order system
- Create move drawings and material issue tickets for all moves
- Conduct space and utilization audits as needed
- Keep furniture inventory sheets current
- Coordinate vendors for installation of power/data as required
5
Responsibilities For Move Coordinator / Cafm Administrator Resume
- Provide welcome communications with information on new location and site services
- Troubleshoot all lost or misplaced items
- Review submitted moves in FM Systems and work out any discrepancies with managers
- Assign new hires to desks in FM Systems based on new hire docs sent by sales
- Coordinate move information with Facilities managers
- Track office transfers based on Workday information and move forms
6
Responsibilities For International Move Coordinator Resume
- Communicate Occupancy Counts for offices to Char every week
- Plan work area spaces for specialized occupation
- Capability to work under pressure in deadline driven environment
- Workplace strategy innovation
- Attend GM project meetings
7
Responsibilities For Operations Move Coordinator Resume
- Analyze scope of work and proposed schedule
- Work with Portfolio Coordinators and Tenant Representatives to gather space requirements such as file/storage needs, etc
- Visit sending and receiving sites to assess site conditions, points of entrance & egress, availability of freight/passenger elevators; etc. Coordinate access with GM Security, dock supervisors and others
- Reserve trucking and labor
- Issue preliminary and final move groups to service providers, FMRs and others
- Forward tenant move instructions and move date to tenant representatives
- Forward voice, voicemail and temporary passwords to tenant representatives
8
Responsibilities For Move Coordinator Resume
- Obtain required approvals
- Your application packet
- Work order and small project management, including but not limited to furniture reconfigurations and space enhancements Incorporate “best practices” into move projects Ensure move processes are managed in accordance with the client’s and JLL’s policies and procedures Adherence to move management schedule and budget Ensure data accuracy within move management and CAFM systems
- Develops the scope and initial design up to the procurement stage. Responsible for all design management of suppliers and contractors. Requires the milestones in the schedule to be tracked and met, the design completed to meet performance specifications, budget developed to meet financial requirements, and clear approval from the customer, defendant departments and third parties
- Support the Transition Project Manager in obtaining, coordinating, reviewing and providing estimates for relocation as well as reviewing of invoices for approval prior to payment processing as well as data base entries for tracking. This includes Move Company, specialty vendors and leased items that require movement by the vendor. Ensures moves are coordinated to stay at or under allocated budget
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