Manager, Training & Development Resume Sample
Arne Hahn
7113 Monty Island,
Los Angeles,
CA
+1 (555) 270 5706
Work Experience
Manager, Training & Development
12/2017
-
PRESENT
Detroit, MI
- Experience in managing projects & programs and project teams
- Experience in Learning & Performance as e.g. Trainer, Learning /Performance Consultant, instructional designer or experience in CoE area of responsibility
- Uses, protects, and discloses JSA patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Partner with the HR leadership team to set priorities for organizational effectiveness and leadership development initiatives that are aligned with the organization’s talent plans and bench strengthening priorities
- Interpret results from skill gap analyses and translate findings into key insights and learning points
- Design, implement and drive issue resolution of organizational effectiveness (“OE”) and talent management strategies and plans including tools/processes/training for team and leadership development, team assimilation, coaching programs, 360 feedback, mentoring programs, organization design and career paths to support corporate and retail business goals
- Structure and manage the learning management system & learning modules to increase capabilities of the workforce
- Identify and use tools to analyze individual and group behavior and recommend strategies for making needed and sustained changes; ensure alignment of strategies with competencies and job profiles
- Influence and support changes in organizational behavior; serve as an internal consultant to facilitate team building, expand leadership and change management competencies
Manager Training & Development
08/2010
-
07/2017
Philadelphia, PA
- Coach leadership at multiple levels of the organization to expand leadership and change management competencies as requested
- Act as internal consultant to the learning organization and HR colleagues to solve problems, facilitate organizational development projects and to design, implement and evaluate leadership development programs
- Lead efforts for team effectiveness, individual coaching and leadership development in the area of training and development
- Assess, direct, develop and deliver corporate training curriculums including employee and leadership development, new hire orientation and compliance training (e.g., sexual harassment, employee discipline/termination, etc.)
- Provide expertise in and continuously improve competency-based leadership development strategy and program for current, emerging and high-potential leaders; align the program with the leadership competency model to ensure the ability to meet future leadership needs and the establishment of high performing teams
- Lead the systematic development of more advanced OE and change management skills and HR competencies across the HR function
- Partner with HR business partners to actively support business leaders in the development and updating of written individual development plans that are actionable and measurable
Spanish, Manager Training & Development
03/2007
-
02/2010
Houston, TX
- Partner with compensation’s job description process to ensure alignment of job descriptions with competency requirements and career paths
- Develop appropriate metrics and tracking mechanisms to build accountability, measure results and optimize the impact of the training department
- Weekly communication of policies, updated, and current initiatives to the field via the What’s Hot
- Coordinate and communicate training schedules for new hires, MIT’s (Managers in Training)
- Integrate, standardize and deploy OVC training material and training tracks across OVC disciplines
- Identify training and development needs across all departments via strategy sessions and goal setting
- Conduct and/or facilitate Change Management, Leadership, and other training content for all locations as needed
Education
Illinois State University
2003 - 2007
Bachelor's Degree in Education
Professional Skills
- Strong communication skills, coaching skills and corresponding ability
- Proven sales experience, coaching skills and strategic thinking
- Demonstrated skills in effectively working with all levels inside and outside the company
- Coaching skills and change management experience
- Training function experience (training, instructional design, eLearning development, learning management system administration, etc.)
- Experience creating and delivering learning programs
- Have rich external & internal training & selling experiences
How to write Manager, Training & Development Resume
Manager, Training & Development role is responsible for training, development, coaching, facilitation, design, advanced, leadership, retail, recruiting, reporting.
To write great resume for manager, training & development job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Training & Development Resume
The section contact information is important in your manager, training & development resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Training & Development Resume
The section work experience is an essential part of your manager, training & development resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, training & development responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, training & development position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Training & Development resume experience can include:
- Excellent communication skills (verbal and written). Strong ability to write training materials
- Railroad skills: Strong knowledge of Engineering Department required. Field experience or knowledge is a requirement
- Excellent presentation, writing, and communication skills
- Outstanding leadership skills and ability to work independently
- Ensuring that expectations which include accountabilities, objectives and goals are effectively communicated and monitored for trainees
- Train-the-trainer: develop local facilitators in techniques and skills for training employees
Education on a Manager, Training & Development Resume
Make sure to make education a priority on your manager, training & development resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, training & development experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Training & Development Resume
When listing skills on your manager, training & development resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, training & development skills:
- Proven ability to transfer skills and knowledge with a track record of success in developing others and assessing development needs of sales professionals
- Responding promptly and effectively to requests/concerns from unit staff and other Bank officers
- Experience in enhancing the learning experience with Video Production
- Advanced critical reasoning, decision making, time management, and organizational skills
- Experience developing and delivering training programs to managers and employees
- Demonstrated proficiency in creating and working with documents in Microsoft Word, Excel, PowerPoint
List of Typical Experience For a Manager, Training & Development Resume
1
Experience For Manager Training & Development Resume
- Exceptional organizational skills, attention to detail, and problem-solving abilities
- Ensure high engagement level in the team and effectively manage diversity
- Intermediate/Advanced PC, MS Word, MS PowerPoint, MS Excel, and Adobe Captivate skills
- Training to employees in the NAFC network
- Identifying and assessing future and current training needs
- Deploying a wide variety of training methods
- Evaluating trends (internal and external/industry) to form the vision of how new tools and technologies can enhance training content development and delivery
- Providing leadership to the overall DVC Training & Development Team
- Assists in the design, development, and implementation of training programs in a wide variety of formats including written and other media-based training
2
Experience For Senior Manager, Training & Development Resume
- Conducts Basic Training programs and National/POA meeting training sessions
- Assists with developing and implementing training plans
- Manage the OVC training delivered in North America (NAM) and maintain monthly, quarterly and annual training plans
- Continually assesses the training and developmental needs of ASSURE Program Managers through various methods including regularly scheduled field visits
- Coordinate and develop training content with Subject Matter Experts (SMEs)
3
Experience For Spanish, Manager Training & Development Resume
- Keep training materials current and compliant with agency requirements
- Assumes role of primary trainer for ASSURE team including delivering current and future product training for supported brands, and all other topics covered in Basic and Advanced Training curriculum for the ASSURE Program Managers
- Trains ASSURE Program Managers in product knowledge, marketplace, effective communication, basic to advanced functional skills and behaviors, business acumen, computer operations, administrative procedures, general medical terminology, managed care, and disease management
- Evaluates and recommends outside vendor training resources and programs
- Attends various management and training programs for continued personal and professional growth
- Passionate about giving employees the development tools required for personal and professional growth and success
- Partner with leaders to establish company training and development needs and to coordinate the courses to ensure they meet current and future needs
- Conducts follow-up evaluations and studies of all completed training to evaluate and measure results
4
Experience For Senior Manager Training & Development Resume
- Develops and monitors spending against budget
- Various graphics editing tools
- Creates follow-up programs for continuation of ASSURE Program Managers development
- Works closely with other functional teams
- Evaluates trainee performance and keeps Field Management informed of progress
5
Experience For Assistant Manager, Training & Development Resume
- Facilitates and evaluates role-plays
- Directly supervises associates within the L&D team. Responsibilities include interviewing, hiring, and training employees; planning, assigning, developing and coaching
- Develop partnerships with local OpCo leadership, draw insight from inclusion with management, and translate that insight into training action plans with measurable outcomes bi annually
- Work in tandem with your Market’s Training team and Market Lead to coordinate the participation of new sales hires into the market based sales onboarding program, participate as a facilitator in the market’s training onboarding POD programs and development workshops 3 to 4 times a year
- Remain engaged with trainee’s progress as they advance from training into territory; work with the Field Support Team delegate and District Managers to communicate on acceptable progress though trainees first year of tenure. Act as a trusted resource to the districts for continued skill development
6
Experience For Assistant Manager Training & Development Resume
- Own the responsibility for coordinating, marketing, and facilitating local ongoing sales and sales management development training and coaching throughout fiscal year. Develop individual results through planning, communicating, facilitating and following up on all scheduled training
- Maintain a high level of team based communication and support with peer positions in other markets to support concurrent curriculum and ensure consistency of the programing is being upheld. Collaborate in the design, creation and execution of face to face course content, distance learning and development workshop training materials as directed
- Manage team of training staff, including trainers and supporting members
- Identify and assess future and current training needs through analysis, career paths, performance appraisals and consultation with business managers
- Represents training as a Subject Matter Expert (SME) on key projects or initiatives that provide impact to the business
- Leads training and development programs and processes that support Tesoro’s and/or Business Unit strategic objectives. Develops, implements, and manages training strategies to increase organizational effectiveness and engagement
- Good reading, writing, listening and speaking ability in English and excellent expression ability in Chinese
- Manages vendor relationships and assessments for third party relationships
- Be proactive when addressing training needs, taking the time to consult with clients (e.g. Sales, Member Services), validate the need with supporting data and then partner with analytics and reporting resources to measure success
7
Experience For Section Manager Training & Development Resume
- Delivering “best in class” content through selecting and managing a superb content development team and building/maintaining relationships with external content development vendors
- Proactively assessing current business trends and metrics to identify appropriate action for the training teams
- Able to influence all levels of the organization, from presenting their work for approval to their direct leader, DVC Vice President of Member Experience and Club Management and the Vice President of Sales, to partnering with front-line leaders to gain insights
- Create an overall training and development plan to address production demands such that new hires become proficient operators and are contributing to specialized processing stations in a timely fashion
- Promote and exhibit core Celgene values in onboarding and training activities
- Design career ladders and development plans for laboratory personnel that keep team members engaged in their work, and provide appropriate training opportunities for advancement to other areas
8
Experience For Manager, Training & Development Resume
- Develop an on-the-job training schedule that accommodates individuals of various levels of experience and is in compliance with all regulatory and technical requirements
- Develop course content, training materials, and necessary procedures
- Develops criteria for evaluating effectiveness of training activities; conducts training effectiveness. assessments; and implements required corrective/preventative actions
- Collaborates with management to ensure training is compliant and effective
- Develop and manage annual training budget & future projections. Oversee selection and management of training consultants, contractors, and vendors
9
Experience For Manager Training & Development Resume
- Utilizes a high-level of understanding of cell therapy processes, controls, and GMP requirements
- Develops and oversees the site-wide training strategy and activities
- Responsible for compliance of work within Learning Team with the governing Quality documents. Manages training as a Quality system and represents this system to regulatory agencies, ensuring a compliant environment and documentation system
- Attract, coach, retain and develop talent. Create an environment of strong team spirit and high engagement. Build strong individual performers and high performing team
- Responsible for training metrics and administration of onboarding training at the site
10
Experience For Senior Manager, Training & Development Resume
- Manage training professionals to develop, deliver and deploy training across SSFP
- Identify and promote best practices around training development and deployment
- Timely communication and local implementation of new network training initiatives
- Lead/oversee continuous improvement to achieve targets
- Oversee departmental strategy and goals in alignment with site strategies
- Lead and participate in cross-functional initiatives as required
List of Typical Skills For a Manager, Training & Development Resume
1
Skills For Manager Training & Development Resume
- Demonstrated ability to design and deliver successful training programs/skill building sessions
- Strong orientation toward working collaboratively, with equal comfort working independently
- Tech savvy with experience integrating technology solutions into training strategy
- Experience with facilitating training
- Exposure or familiarity with instructional design, video, eLearning and training experience helpful
- Demonstration ability to deliver successful training programs/skill building sessions
- Demonstrated ability to clearly and succinctly convey learning content in a manner that engages learner and improves learning retention rates
2
Skills For Senior Manager, Training & Development Resume
- Experience using/instructing a CRM, preferably Salesforce.com
- Related experience in a healthcare setting
- Demonstrated knowledge and proficiency with training task analysis
- Develop and implement training effectiveness assessments
3
Skills For Spanish, Manager Training & Development Resume
- Related experience in: HR, organizational development, learning and development
- Leadership experience – preferably in a training and development or HR capacity
- Developing training plans, producing, sourcing and/or developing content and materials for training
- Influencing stakeholders (ex: Senior management, external consulting partners, and human resources community)
- Analyzing needs and proposing solutions
- Planning and implementing assignments
- Networking and partnering
4
Skills For Senior Manager Training & Development Resume
- Responsible for collecting, tracking, monitoring employee training feedback as per agreed timeframe
- Technical understanding of traditional and modern training methods, learning practices and instructional design
- Reputation for bringing out the best in others and demonstrating commitment to building a high performance culture
- Maintain and communicate a comprehensive training plan and schedule to meet client expectations and for regulatory training compliance
- Proficiency in training delivery virtually and in person, as well as the ability to coordinate training in various locations
- Knowledge of financial services products, programs and markets, including financial planning and asset management business
- Determines training methodology and coordinates the selection of training aids
- Maintains accurate training documentation and employee record keeping
5
Skills For Assistant Manager, Training & Development Resume
- Drive local management teams to solve training needs of employees, by utilizing the LMS tools
- Through understanding of learning principles and instructional design
- Strategic Thinking and Agility
- Responsibility to oversee the implementation of training programs for PTC (Positive Train Control and FRA 243
- Strategic thinking and ability to work independently
- Advanced proficiency in Microsoft Office and technology based training solutions
- Industry designations or currently pursuing (CLU®, ChFC®, CFP®)
- Executive Presence and Leadership
6
Skills For Assistant Manager Training & Development Resume
- Ownership, Accountability and Commitment
- Monitor operating budget and forecast spending for craft areas, focus on internalizing training delivery to reduce costs. Monitor OCS expenses for group of technical instructors and managers
- Strong background in labour agreements and competencies required for each engineering position within collective agreements. Provide support to Engineering field managers and supervisors to provide compliance training to qualify employees on positions within the collective agreement
- Identify and prioritize curriculum development needs and work with a Training Advisor to provide Subject Matter Experts for development projects
- Prepare and present updates to training status and compliance to Chief Engineers and executives within the Engineering function
- Manager is required to monitor day to day training requirements for Canada and the US including Car, Locomotive, Electrician and Mechanical Labourer craft areas. Provide detailed training plans to key stake holders across the Mechanical function
7
Skills For Section Manager Training & Development Resume
- Maintain a comprehensive training plan and schedule to meet client expectations
- Strong background in labour agreements and competencies required for each mechanical position within collective agreements. Provide support to Mechanical field managers and supervisors to provide compliance training to qualify employees on positions within the collective agreement
- Prepare and present updates to training status and compliance to Sr. Managers within the Mechanical function
- Handle day to day requests for training delivery and allocate appropriate resources to complete. Focus on advanced scheduling for CN Campus in Homewood, Winnipeg and field qualification
- Effectively motivate, train and develop cohorts of new trainees as well as training existing Collections Officers as needed
- Three to five years of professional human resources experience in a multi-unit company
8
Skills For Manager, Training & Development Resume
- Proven ability to foster organizational change
- Manages the end-to-end learning process; ensures course objectives are achieved, measured, and evaluated to ensure learning improves performance
- Provide input and direction to Community Management Council for the development or updating of tool, process and training needs
- Knowledge of learning styles and techniques
- Provide support and strategic thinking to Leaders for creative staff alignment/assignments to meet company and client needs
- Conducts needs assessments and uses that information to create, procure, conduct, and/or organize training and development programs of various delivery modalities that develop knowledge and skills, enhance productivity and/or quality of work, foster employee engagement, and align with the organization’s dominant priorities
- Partner with the Regional Controller for specific training on Client Accounting/ Financial Management for community management staff
9
Skills For Manager Training & Development Resume
- Continually build awareness of best practices and their potential application to company procedures
- Partner with IT Department on new software and strategies to provide training opportunities to all staff on demand through FirstSource and other avenues as deemed appropriate
- Collaborate with Director, Training and Development to ensure that training goals are continually evaluated and met
- Foster excellent relationships with strategic vendor partners in applicable Southern California areas to provide outside training opportunities for FIRSTSERVICE RESIDENTIAL staff using approved internal curriculum
- Manager, Training & Development
- Ensuring a best in class approach is taken to developing new trainees and actively promoting ongoing development through incorporating learnings to evolve curriculums
- Effectively motivates and leads a team of skilled trainers to develop exceptional Collection Officers by
- Total experience with 3-5 years of core Training and/or Organizational Development
- Providing guidance and counsel to Unit Leaders in matters relating to the training/development of staff
10
Skills For Senior Manager, Training & Development Resume
- Ensuring various locations have consistency in level and quality of training through flawless delivery of the curriculum
- Leading regular or ad hoc meetings with trainees
- Flawlessly deliver a skill based training program for the NCC so as to provide the bank with fully trained Collections Officers capable of optimizing delinquency ratios and loan loss levels, and support its ongoing evolution
- Maintain a sound knowledge of operating procedures and systems, ensuring that these policies and procedures are adhered to as an individual, and that new hires are trained on their purpose, use and importance
- Flawlessly deliver and support the ongoing improvement of a training program conductive to individual development, productivity, and achievement, ensuring open lines of communication
- Identify in-group training requirements and recommend programs/aids as appropriate
List of Typical Responsibilities For a Manager, Training & Development Resume
1
Responsibilities For Manager Training & Development Resume
- Analyzes the success and effectiveness of training programs and track enrollment data
- Deliver training content and facilitate material to participants using various platforms on as needed basis
- Actively contribute to the SSFP Business Operations LT
- Oversees the day to day development and execution of specific training programs – understands business and coworker training expectations and works within known boundaries to create a blended learning approach that is impactful, sustainable and produces positive measurable outcomes
- Designs and develops assigned training programs using best available media to educate coworkers on matters concerning company systems, processes and programs – secures content and content experts from across functions to ensure quality and accuracy of all training materials
2
Responsibilities For Senior Manager, Training & Development Resume
- Responsible for instituting and complying with all quality assurance protocols concerning work product produced by the incumbent and assigned staff. Properly utilizes direct feedback, course evaluations and assessments to evaluate and maintain the relevancy of all sponsored learning programs
- Provides project management for training program content development to include: detailed project plans, management summaries, status reports, timelines and budget analysis
- Remains current on new training and development learnings, offerings and competitive practices - recommends enhancements to the company’s programs as appropriate
- Work closely with Inbound Sales and Operations senior leaders to assess Center performance; identify gaps and key drivers; recommend training solutions and other related strategies for enhancing performance
- Manage the implementation of the Inbound Sales training curriculum and Leadership Development curriculum within respective Center(s)
3
Responsibilities For Spanish, Manager Training & Development Resume
- Define business and performance objectives for Inbound Sales training initiatives
- Partner with the Senior Director Training Delivery on curriculum reviews, additional training requirements and trainer certification for the Inbound Sales organization
- Manage Inbound Sales training delivery staff
- Own and evolve the prioritization of training and development programs, to ensure that we are delivering against the most critical opportunities to achieve success
- Identify and assess future and current training needs through analysis, feedback loops, performance appraisals, and consultation with business managers and Gearhead employees
- Conduct effective induction and orientation sessions as part of a comprehensive onboarding experience, adequately equipping and supporting new Gearheads for their first 90 days of employment
- Build and manage an on-going education track for existing Gearheads beyond their first 90 days of employment that provides continual investment in their knowledge base and skillset
4
Responsibilities For Senior Manager Training & Development Resume
- Evolve and establish a methodology for relationship-based selling and service training to new and existing Gearheads
- Own and evolve utilization of LMS, internal knowledge base, standard operating procedures, and other methods of delivering or reinforcing educational resources
- Manage and Lead a team of training staff, including trainers and supporting members
- Facilitates new hire orientation, all mandatory training, as well as assessments and scheduling for the corporate office
- Travel - 50-60 % overnight; higher periodic demands possible
5
Responsibilities For Assistant Manager, Training & Development Resume
- Designs and develops assigned training programs using best available media to educate coworkers on matters concerning company systems, processes and programs Secures content and content experts from across functions to ensure quality and accuracy of all training materials
- Partners with Vice President of HR on the design and development of training programs to be implemented throughout the company according to business needs and requirements
- Develops new and updates existing training materials, including presentation decks, reference documents, procedural manuals used in conjunction with various programs, and interactive SCORM compliant web-based training
- Establishes and maintains cross-functional partnerships with various corporate department leaders and bi-coastal store-line HR leaders
- Energetic and excited to interact with the Barneys New York population
- Knowledge of instructional design methodologies, or willingness to learn
- Develop and/or source and deliver comprehensive
6
Responsibilities For Assistant Manager Training & Development Resume
- Work with the other Sr. Managers to drive organizational development to support future growth and talent development
- Partner with local RME leadership in support of talent development strategies and execution
- Trains and coaches managers, supervisors, and other involved in employee development efforts
- Leverage the use of existing training programs by C&W Services as available, applicable, and/or required. Link C&W trainings in KNET to make electronic training available to all employees and to ensure appropriate tracking of the training
- Manage and maintain training and compliance records. Retain records per company, regulatory, and/or client requirements
- Develops and maintains communications such as bulletin boards, calendars, and newsletters to ensure employees have knowledge of training and development events and resources
- Major responsibilities include, but are not limited to:
7
Responsibilities For Section Manager Training & Development Resume
- Achievement oriented with a track record of success in previous roles
- Work experience with solid career progression, including at least 3 years in one or more of learning program management, business, adult education and/or consulting
- Effective and creative problem-solving skills, strong business acumen, an understanding of group and corporate dynamics, integrity and the demonstrated ability to employ sound judgment in complex situations
- Advanced written and verbal communication skills with intermediate presentation and delivery skills
- Excellent interpersonal and public communication and facilitation skills
- Work effectively with diverse clients at all levels in a large, complex, non-hierarchical organization as well as the ability to work with senior leadership in a corporate environment
8
Responsibilities For Manager, Training & Development Resume
- Management/leadership experience
- Work at a fast-pace, high-energy environment
- Influence mid-level and senior management
- Technical Skills: Designing technology based learning, self-study, virtual classroom, job aids, portal design, and support. Extensive experience leveraging Learning Management System(s) and related tools
- Curriculum design and facilitation
- Work collaboratively in a cross functional team environment
9
Responsibilities For Manager Training & Development Resume
- Demonstrated ability to bring to any task strong project management and problem solving skills, superior communication skills (bilingual desired), vendor management, staff management and focused attention to processes, practices and workflows
- Strong facilitation skills, ability to engage learners, use various techniques for knowledge and skill building, able to translate concepts to actions in context of learners’ day to day work
- Intermediate skills in PowerPoint, Excel, SharePoint
- Communication Skills: Excellent communication skills – including verbal, written and listening skills; ability to present effectively (internally and externally); demonstrated candor, specifically listening with an open mind, having courage to speak up and give feedback, and acknowledging mistakes/failures
- Railroad skills: Strong knowledge of Mechanical Department required. Field experience or knowledge is an asset
10
Responsibilities For Senior Manager, Training & Development Resume
- Demonstrated creativity (continuous improvement mindset, willing to take appropriate risks and fail forward, develop ideas and take action to implement)
- Highly organized and focused; ability to handle multiple priorities
- Instructional design and delivery experience
- Valid California Driver's License and State mandated vehicle insurance
- Customer service operations experience
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