Manager Spa Resume Sample
Viviane Parker
838 Felicity Fort,
San Francisco,
CA
+1 (555) 377 3854
Work Experience
Spa Operations Manager
04/2016
-
PRESENT
Chicago, IL
- Previous supervisory and Spa experience is an asset
- Available to work evenings, weekends and holidays
- Desire to provide exceptional Guest experience
- Manages all purchasing activities
- Track and maintain supply and product inventory levels
- Purchases supplies and products based on inventory levels
- Analyzes changes in materials and supplies to find ways to reduce costs and improve quality
- Maintains records of supplies and products ordered and received
Spa Treatment Manager
10/2010
-
01/2016
New York, NY
- Maintains check book and controls expenses
- Compare, analyze and report on trends using various spreadsheets
- Ensures that supplies are available and the facilities are clean and in safe condition at all times
- Assists in locker room and front desk as necessary
- Responsible for overseeing the Therapist Assistant staff
- Adheres to and enforces Miraval policies and procedures
- Organizes training and education for Therapist Assistant staff
Spa Guest Service Manager
02/2004
-
06/2010
San Francisco, CA
- Works in Microsoft Word and Excel: creating, printing, editing documents and/or spreadsheets
- Experienced in managing people with compassion, patience, and maturity
- Capable of dealing with stressful situations in a calm and professional manner
- Lifting boxes of office supplies and products
- Bending, kneeling, standing, walking, but predominantly sitting
- Spa Manager (SM) is responsible for all aspects of a luxury hotel spa ranging service level performance, service programs and day-to-day operations
- Responsible for Spa P&L, budget and forecast
- Establish Spa staffing levels
- Manage personnel under own supervision including hiring, guiding, directing, developing, training, counseling, disciplining and evaluating
Education
Davenport University - Battle Creek
2000 - 2004
Bachelor's Degree in Management
Professional Skills
- Strong customer service orientation and ability to communicate effectively with members and guests, prospective clients, vendors, franchise owners, and regional developers
- Proven leadership skills, which include coaching, time management, training abilities and strong motivational skills
- Excellent computer literacy, including: Excel and Outlook packages, and strong administrative, organizational, and time management skills
- Excellent organizational, communication, problem solving, and computer skills
- Enthusiastic and clear communicator with excellent people skills
- Rally a team of caring professionalsto deliver an excellent end-to-end experience to every client every single day
- Direct treatment operations so that the spa operates cost effectively and efficiently while providing luxury service
How to write Manager Spa Resume
Manager Spa role is responsible for training, events, modeling, reporting, payroll, purchasing, retail, software, outlook, excel.
To write great resume for manager spa job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager Spa Resume
The section contact information is important in your manager spa resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager Spa Resume
The section work experience is an essential part of your manager spa resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager spa responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager spa position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager Spa resume experience can include:
- Implement effective training plans for treatment protocols, product knowledge and retail sales
- Ensure that all Spa equipment operate at optimum performance
- Build strong relationships, foster cooperation and lead a team of Spa professionals
- Decompose program into time-phased projects and prioritize key program deliverables
- Prioritize resource allocation; Assist with resource negotiation
- Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings
Education on a Manager Spa Resume
Make sure to make education a priority on your manager spa resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager spa experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager Spa Resume
When listing skills on your manager spa resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager spa skills:
- Effectively document, facilitate and recover guest issues and complaints
- Desire to provide phenomenal guest experiences, a passion for quality, and strong attention to detail
- Good understanding of health and safety requirements of a spa, fitness and leisure facility
- Demonstrate revenue and profit growth by ensuring all direct reports actively promote spa treatment services, day spa packages, retail, offers and promotions
- Ensure Guest satisfaction at all times by ensuring that safety and service is always the spa's first priority
- Ensure effective scheduling of all spa colleagues to maximize revenues and facilities
List of Typical Experience For a Manager Spa Resume
1
Experience For Spa Operations Manager Resume
- To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority
- Provide leadership to all team leaders in each department
- Attend weekly spa operations and hotel management meetings
- Provide regular communication of company information, functions, benefits, events, etc. with the Spa staff on regular basis
- Conduct consistently (on monthly basis) mandatory staff meetings
- Initiate and control product inventory and cycle counts
- Adhere and promote the Corporate culture
- Monitor staff to ensure quality, standards, efficient and friendly service
- Ensure that established service levels are consistent achieved in compliance with hotel standards and four-star criteria
2
Experience For Spa Treatment Manager Resume
- Computer literacy (Word, Excel, Power Point)
- Responsible for all operational activities and issues on a daily basis
- Support spa reservations and operational areas to ensure maximum yield and labor efficiency
- Accommodate VIP guest preferences and special requests through the assignment of operational tasks to spa and fitness staff
- Handle emergency situations with urgency and discretion
3
Experience For Associate RN Manager, SPA / Pacu Resume
- Assign job tasks to spa personnel as suited to their position and ability
- Promote a positive work environment for all colleagues
- Handle and resolve colleague inquiries and concerns
- Provide back-up support to Spa Attendants and Therapists to help achieve success in their respective roles
- Coordinate and schedule departmental meetings
- Maintain a positive relationship with all departments in the hotel
4
Experience For Spa Guest Service Manager Resume
- Follow all standards as stated in the employee handbook
- Identify and manage disciplinary and/or performance improvement needs, in close consultation with Spa Manager and HR
- Direct supervision responsibility for Spa Reception Supervisor, Spa Attendant Supervisor and Manager – Treatments
- Manage cost/schedule/resource variances
- Update colleague communication boards
- Assist with coordination of spa related events
- Act as Spa MOD in absence of Spa Director
5
Experience For Business Manager for Growing Spa Resume
- Create weekly schedules for attendants and therapists
- Ensure prompt resolution of guest and colleague issues/concerns
- Monitor and maintain supply levels of guest amenities
- Ensure budget guidelines are adhered to in regards to price, product usage and inventory controls
- Follow all safety procedures and practices
6
Experience For Spa Desk Manager on Duty-beverly Hills Resume
- Organise and facilitate team meetings
- Review and implement task lists within departments
- Ensure the establishment and execution of departmental goals
- Ensure the spa facilities and treatment rooms are in peak condition at all times (maintenance and cleanliness)
- Implement monthly retail goals and mange retail incentives for Providers
7
Experience For Spa, Pool & Recreation Manager Resume
- Conduct development and performance management discussions as required in a timely manner
- Assist in the development and implementation of monthly spa revenue management plan
- Ensure adherence of hotel, spa and facility policies
- Offer support and supervision for all spa departments as required
- Create a visual presence within department for all spa staff via regular facility walk-throughs
- Role model and ensure adherence to all safety procedures and practices for spa colleagues
8
Experience For SPA PMO Project Manager Resume
- Train and complete annual reviews of all spa providers
- In the absence of the Spa Director or Manager, direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently
- Do daily room checks and coordinate improvements with appropriate departments
- Ensure Treatment quality and adherence to LQA/Brand standards
- Serve as a link between the hotel and the spa industry as appropriate
- Tour prospective spa Guests as necessary
9
Experience For Eforea Spa & Health Club Manager Resume
- Work with the Spa Director and assist in the implementation of 12-month public relations program, i.e. calendar of events, media, etc
- Administration and implementation of staff training in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.)
- Build the Health Club’s annual budget and operate within financial targets
- Directly supervise: Therapists and Aestheticians
- To ensure the facility is in peak condition at all times (operations and cleanliness)
List of Typical Skills For a Manager Spa Resume
1
Skills For Spa Operations Manager Resume
- Previous relevant experience required
- Previous managerial experience in a Spa environment
- Experience in Spa Operations and a background in Spa Treatments
- Extensive customer service experience in relevant field
- Take a leading role in resolving any and all guest concerns by role modeling professional service delivery
- Ensure inventory management of professional product which includes: monthly count, ordering, receiving, par levels, and dispensing controls
- Assist in creating treatment protocols, training manuals and training schedule alongside team leaders of each department
2
Skills For Spa Treatment Manager Resume
- Occasional lifting and carrying up to 50 lbs
- Responsible for all aspects of reception employees i.e. hiring, recognition, progressive corrective action, training ..
- Maintain warrantees and service agreements on all operating equipment and work with engineering to resolve any malfunctions and initiate repair
- Coordinate training/onboarding of new Spa Attendants and Therapists
- Ensure efficient staffing levels for attendants and therapists by monitoring guest requests, turn-aways, occupancy levels and weekly work schedules
3
Skills For Associate RN Manager, SPA / Pacu Resume
- Monitor appointments in Spa software, ensuring daily booking procedures are followed throughout the day
- Recruitment, scheduling and training of team members
- Assist in the development and implementation of the spa menu and treatment protocols, as well as enhancing existing protocols
- Develop and implement spa-related marketing strategies, collateral and promotional activities in conjunction with the hotel marketing team
- Conduct daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Spa Supervisor
- Develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
- Welcomes and assists guests’ according to FHR and Willow Steam Spa Brand Standards
4
Skills For Spa Guest Service Manager Resume
- Responsible for the administration & implementation of colleague training in all aspects of the Spa’s operations
- Maintain supervisor and line-employee development programs that encourage continuing education, internal promotions and professional development
- Implement operational standard operating procedures for both the spa and fitness facilities to encourage standard practices and operational efficiencies
- Review hotel occupancy forecasts and all weekly spa schedules anticipating labor
- Check that all areas of the spa are set as per the standard operating manual
- Evaluate operations and procedures and implement improvements in conjunction with the Managing Director
- Ensure all areas are properly cleaned, maintained and in safe working order for guests and colleagues
- Implement monthly cleaning schedules for Massage & Body, Aesthetians and Spa Attendants
- Implement and maintain a purchasing plan for professional supplies/equipment
5
Skills For Business Manager for Growing Spa Resume
- Assist in the development and implementation of 12 month marketing plan
- Ensure adherence of standard operating procedures for all providers
- Consistently offer engaging and personalized service
- Ensure spa providers are meeting all hotel and brand standards
- Assist the Spa Supervisor in training new staff on Corporate standards, software procedures and customer service problem resolution techniques
- Drive spa group sales by working with the hotel sales team and local area event planners
- Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms
- Prepares payroll and transmits to accounting
- Practice mindful language and apply to guest situations
6
Skills For Spa Desk Manager on Duty-beverly Hills Resume
- Mon – Fri, 8am – 5pm CST
- Frequent ability stoop, kneel, crouch or crawl
- Discounts on services, products and much more
- First Aid and/or RLSS Emergency Responder qualified
- Grow our spa leadership team into true professionals
- Build relationships with a talented teamof massage therapists, estheticians, and customer service superstars to guide, support, and inspire them
7
Skills For Spa, Pool & Recreation Manager Resume
- Own the success of an all-star locationwhere clients want to be, and service providers want to stay
- Leading the way to an amazing experience for members and guestsby managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges
- Helping the location move more people forward in their wellness journeysby driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them
- Building a high-achieving teamby setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow
- Running a tight shipwhere every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians)
8
Skills For SPA PMO Project Manager Resume
- Creating a strong workplace culturewhere all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
- Previous experience in the Spa, Beauty or Fitness industry
- Ensure that weekly/monthly departmental communication meetings are effective
- Problem solverswho can think on their feet, bring people to compromise, and resolve conflict
- Ensure adherence of standard operating procedures for each department
- Assist in the recruitment, development and training of all providers
- Born leaderswho can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations
- Follow and ensure that all employees all safety procedures and practices
9
Skills For Eforea Spa & Health Club Manager Resume
- Development and adherence of Reception department Emergency Procedures/Safety Manual
- Ensure all departments adhere to all safety practices of Marcus Hotels and Resorts
- Establishment of professional business relationship with all vendors and development of all products inventories
- Ensure adherence of departmental and facility policies
- Ensure deliveries of retail, etc., are counted and entered/updated in Book4Time regularly
- Available for Colleague and manager inquiries
- Communications: Respond / review voice-mail and e-mail messages
- Facility walk-through to have visual presence within department for all spa staff
10
Skills For Spa & Salon Asssistant Manager Resume
- Seeks the spa’s ability to maximize revenues by analyzing the day-to-day booking, future bookings and coordinating schedules and services with the spa team accordingly
- Oversees the daily operation of the Salon and Spa including Men’s and Women’s Spa area, fitness, treatment, and service areas
- To ensure Reception department maintains a positive relationship with all departments in the Spa and Hotel
- Responsible for the efficient training of all reception employees in all aspects of job tasks, and to assist in the training and development of new hires and current employees
- Manage inventory counts and implement inventory and purchasing controls for Spa products
- Review and monitor vendor performance; Assure compliance
- Ensuring all 4diamond standards/Forbes standards are met by all front staff team members including smiling, using the guest’s name when possible, two handed hand shake and anticipating guest’s needs
- Contribute towards the sales goals of the spa by increasing product and service sales
- Oversee daily operations of the spa, salon and fitness center facility with emphasis on guest services, sanitation, safety, fiscal responsibility (i.e. staffing, payroll, expenses and revenue generation), staffing guidance and support to ensure maximum operational efficiencies to support Well & Being and Fairmont goals
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