Manager, Implementation Resume Sample
Deven Ernser
232 Hirthe Ways,
Philadelphia,
PA
+1 (555) 207 6193
Work Experience
Manager, Implementation
04/2017
-
PRESENT
Dallas, TX
- Conducts weekly status conference calls with new clients to ensure conversion is flowing smoothly
- Sends audit files to client and develops timelines for initial quarterly statement run
- Specs out reporting development needs of advisors and works with Tech Support and Programming team to provide Work Authorization Forms (WAF) for customized development and negotiate with client on cost
- Processes client requests regarding creation, update or cancellation of client, registration, account or billing information
- Makes decisions based on facts and circumstances for committing Orion resources to meet advisors timeline
- Reviews information obtained from Request for Proposal (RFP) and Schedule D survey to determine next steps in the implementation process
- Researches all aspects of advisor's practice to be used in conversion process
Manager, Implementation Services
01/2011
-
02/2017
Chicago, IL
- Manages client conversion process by setting up entire database framework
- Obtains required information from advisors and fund families in order to get new data feeds in working order
- Determines and implements database settings for performance evaluations for quarterly reporting
- Utilizes ‘Dream Team’ Project management tool to manage the onboarding process from contract signing to transition of advisor to service team
- Tracks and maintains all customer interactions via Salesforce.com CRM
- Demonstrated proficiency in basic computer skills, such as Microsoft Office software products
- Understand the customer’s business process and how Experian Health products support, enhance, and facilitate those processes
- Pursue and develop a solid understanding of the design architecture and functionality of the products
- Participate in pre-production business analysis and product development
Project Manager, Implementation
02/2007
-
12/2010
Detroit, MI
- Provide comprehensive product expertise to product upgrades and product testing
- Gather and document requirements as well as design, write, and implement test plans
- Work hands on with product teams to validate that new functionality meets the business need
- Responsible for staff salary planning, personnel actions, and performance management process
- Manages the development, implementation and maintenance of Experian products and services ensuring compliance with contractual implementation schedules and federal and state laws and regulations
- Consults and collaborates with clients, business partners, and internal organizations in the development, testing and implementation of Experian products and services. Develops client implementation and integration strategies for Experian products and services to meet client business needs
- Participates with Sales and Marketing when needed in the proposal process to the client by determining their testing, implementation and production requirements
- Works closely with development groups on the specification and implementation of the new applications and enhancements
- Collaborates with product marketing functions in the design and specification for new products and product extensions that provide client solutions and contribute to company revenue
Education
Strayer University - Chesapeake Campus
2002 - 2006
Bachelor's Degree in Accounting
Professional Skills
- Demonstrated project management experience Demonstrated and proven leadership skills, excellent decision making and problem solving skills
- Excellent verbal and written communication skills, organization and time management skills
- Demonstrated project management experience with a strong experience in project management methodologies and project management tools
- Strong verbal and written communication skills with ability to interact with the customer, Sr. and Executive management, including management reporting
- Demonstrated blend of strategic and operational experience leading and developing highly skilled teams
- Strong problem-solving, project management and PC skills required
- Demonstrated emotional intelligence, exhibiting the skills needed to understand and manage our own emotions, as well as the emotions of others
How to write Manager, Implementation Resume
Manager, Implementation role is responsible for leadership, interpersonal, training, organizational, software, business, travel, reporting, planning, analytical.
To write great resume for manager, implementation job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Implementation Resume
The section contact information is important in your manager, implementation resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Implementation Resume
The section work experience is an essential part of your manager, implementation resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, implementation responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, implementation position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Implementation resume experience can include:
- Reviews services provided for existing clients, and develops new solutions to better help them meet their financial goals. Initiates vertically positioned account reviews
- Design and conduct courses for existing employees, broadening their skillsets and increasing their range
- Strong Project Management expertise in “Payment Domain” systems, with strong understanding of Issuing & Acquiring functions
- Advanced experience working with data bases, including experience with database administration
- Demonstrated ability to navigate and negotiate competing priorities in a challenging environment
- Lead periodic refresher course training to keep established skills sharp
Education on a Manager, Implementation Resume
Make sure to make education a priority on your manager, implementation resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, implementation experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Implementation Resume
When listing skills on your manager, implementation resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, implementation skills:
- Job Skills - Leadership and management skills, budgeting ability, communication and presentation skills, ingenuity and creativity
- Demonstrated ability in managing a diverse team of resources with excellent team building skills with both employees and internal partners
- Strong problem-solving, communication and customer management skills
- JIRA/ Confluence experience and skills
- Strong organizational and leadership skills with ability to lead others within a team environment
- Excellent verbal and written communication, interpersonal, coaching/ development and conflict resolution skills essential
List of Typical Experience For a Manager, Implementation Resume
1
Experience For Manager, Implementation Services Resume
- Experienced in developing and maintaining strong collaborative relationships with internal and external clients to ensure business objectives are attained
- Develops the department's metrics that effectively measure productivity and quality and ensures that the appropriate levels are maintained
- Demonstrated ability in leading and motivating a team essential
- Provide direction to multiple complex projects, customers and prospects at the same time and manage competing priorities
- Experience in successfully managing global and/or large scale regional projects
- Experience in using well known/accredited project management methodology
2
Experience For Project Manager Implementation Resume
- Experience managing projects of medium to high complexity: 6+ months of duration, 20+ project team members and a large budget
- Provides direction to the Supervisor -- eTIME 100 Implementation regarding individual conversation assignments and high priority project delegation
- Ensure the delivery and maintenance of Implementation customer satisfaction surveys that measures effectiveness of the implementation (on-boarding) process
- Strong knowledge of Health Industry
- Ensuring learning resources provides business context and clearly articulates where in the end workflow change is being implemented
3
Experience For Project Manager, Implementation Resume
- Contact as needed with OAS training team regarding training needs on system
- 2) Assigning of projects to team members and monitoring the overall success of the team delivery dates toward team goals
- Partner with Learning and Leadership on learning strategies and administrative and technical support for systems initiatives
- Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling,
- Regular contact with sales team regarding system demonstrations or new clients transitioning to system
- Manage a portfolio of complex, multi-disciplinary projects to ensure quality, on-time and on-budget implementations using a mix of global resources
- Support and provide leadership in the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews
- Work collaboratively with the Sales team and take a leadership role in implementation scoping and delivery guidance in the sales cycle
4
Experience For Business Process Manager, Implementation Resume
- 3) Manage a proactive implementation process that encourages best practice development and sharing
- 7) Perform quality reviews on the implementations including calls to clients and quality checks of work performed
- 10) Challenges & assists project team members in meeting project deliverables. Escalates as necessary
- 16) Track status of implementation key milestones to ensure all service level expectations are being met
- Partner with business throughout the organization to understand current workflow, learning opportunities and change management initiatives
- Act as liaison to the business units and working with the IT team to ensure that IT meets the business unit's objectives
5
Experience For Enterprise Program Manager, Implementation Resume
- Conduct software training classes
- Prepare training material and monitor and keep up to date
- Manages and participates in design, code reviews and creation of test data as appropriate during the implementation process.
- Expertise in Taylor Communications internal and customer facing systems –
- Provide basic level training for members of external departments that require familiarity with implementation processes
- Provide advanced training to clients when needed
- Provide recommendations or alternatives that address existing and potential areas of improvement
- Assist with complex Strategic Account Management Planning for Enterprise/Key Account customers and align resources for key timelines: RFI, RFP, Tender Response
- Provide leadership for cross-functional project teams (internally and customer-facing)
6
Experience For Senior Manager Implementation & Change Management Resume
- Responsible for department hiring and terminations as required
- Lead and motivate a team of implementation engineers following corporate Human Resources policies and standards
- Works with management and peers to develop consistent methodologies based on best practices for efficiently implementing solutions
- Manage existing processes through measurement systems and identify opportunities to systematically improve quality, speed, capacity and efficiency
- Problem solving and the ability to adapt quickly as customers’ needs and requirements shift
- Work with a number of employees who bring a wide variety of talents and capabilities to the workplace
- Directly or indirectly managing people in healthcare software implementations
7
Experience For Mau-manager Implementation Resume
- Merchandise and Assortment Planning
- Delivers Business Review / Business Update and other strategic papers to the Head of CMB US Group Strategy and Planning and other senior stakeholders
- Coaches and develops staff through career development activities, training programs and other resources as required for professional advancement
- Participates in the preparation of the capital and operating budgets for the cost center(s)
- Replenishment / Forecasting
- Monitor and manage client backlog – assess risk and apply needed actions to keep projects moving forward
8
Experience For Manager, Implementation & Integration Resume
- Drive visibility and resolution of issues preventing successful completion of the service delivery process
- Document details in situations where clients do not complete implementation; develop reporting and recommendations to management
- When necessary, assist in implementing client accounts
- Daily contact with customers regarding matters pertinent to customer implementations
- Regular contact with OAS tech team regarding customized development needs
- Oversee the entire software implementation life cycle, including the following tasks: project assessments, requirements gathering, process definition, scoping, configuration, training, testing, post-live support, and transition to support
9
Experience For Senior Project Manager, Implementation Resume
- Effectively manage projects: create schedules, manage status, prioritize, manage scope, manage change requests, track, anticipate and address challenges before they become issues, motivate client to stay on track
- Performs Implementation Tasks: configure, train, and support system for projects. Some projects are a one person project
- Ensure team targets are met and seek ways to exceed targets
- Excellent organization, communication and collaboration skills; ability to translate complex, multi-dimensional issues into business impacts and propose solutions that produce a win-win outcome
- Coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques; ability to provide thought leadership in implementation improvement initiatives
- Promotes and ensures team adherence to Implementation methodology, best practice guidelines and Consulting@Ceridian guidelines; provides thought leadership to improve the practice
10
Experience For Manager Implementation Resume
- Ability and willingness to travel to prospect and customer sites 25-50% across Australia and potentially into Asia-Pac
- Achieve and Exceed Implementation Targets
- Increase the Value of the Ceridian Application for Customers
- Ensure High Customer Satisfaction and Referencability
- Take a leadership role in the company’sinternal, departmental and cross-departmental initiatives
- Master’sdegree or post graduate coursework an asset
- Serves as a point person for others to lend expertise and provide project and technical advice based on experience and specialized knowledge respective to a particular operational function. Assists project managers with their approach to projects, analysis and technical issues
- Provides support for escalated technical, operational or customer issues. This entails but is not limited to further research of the issue, evaluation of several courses of conduct and follow-up with respective parties to provide effectual resolution within the appropriate scope of authority
- Works closely with customers to promote relationships, products and services and ensure that client needs are met with quality levels of service
List of Typical Skills For a Manager, Implementation Resume
1
Skills For Manager, Implementation Services Resume
- Demonstrated process re-engineering skills around technology deployment processes
- Proven experience in managing consistently high performing teams
- Relevant experience in “Information Technology” system knowledge, with strong understanding of network technology, applications, testing and project management
- Expert planning skills and ability to negotiate project scope, deliverables, milestones, and resource requirements with internal and external clients
- Ensures effective pricing strategies meet program design requirements and effective collaboration with all entities
2
Skills For Project Manager Implementation Resume
- Demonstrated ability to ensure teams are effective, efficient and work is executed in accordance to our published policies and procedures
- Effectively support sales opportunities assigned by the Director of Implementation
- Management experience, including experience managing a team spread across multiple locations
- Maintaining strong associate engagement
- Managing High performance team experience
- Line management experience with direct, formal supervisory responsibilities including performance reviews, hiring, mentoring/coaching, etc
3
Skills For Project Manager, Implementation Resume
- Experience growing a newly formed team; coaching and developing to their needs
- Solid understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing principles
- Advanced experience using issue tracking systems and using source code control tools
- Effective meeting management and on-time publishing of meeting minutes
- Successful and proven track record of building and leading high-quality, high-impact teams
- Strong background in reporting and forecasting (backlog management)
4
Skills For Business Process Manager, Implementation Resume
- Advanced experience working with different operating systems
- Proven track record of meeting and exceeding Implementation targets
- Strong understanding of GLI and payroll accounting concepts
- Experience developing processes and managing projects in a technology based service organization desired
- Demonstrated ability to oversee multiple concurrent client projects with varying levels of complexity
5
Skills For Enterprise Program Manager, Implementation Resume
- Oversees departmental training activities to ensure all team members have the functional expertise necessary to provide excellent client service
- Demonstrated ability to lead, coach, and mentor an implementation team in a business process outsourcing (BPO) environment
- Successful experience working directly with customers to resolve service delivery issues
- Experience with relevant programming languages
- Advanced experience using a contemporary ETL Tool
- Advanced experience working with databases
- Experience in Group Benefits Outsourcing, preferably in Defined Contribution Plans
- Strong understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
- React positively to change, cooperating readily with revised methods and priorities
6
Skills For Senior Manager Implementation & Change Management Resume
- Solid understanding of Agile methodology and can successfully implement in an Agile environment
- Proven ability working with cross functional teams
- Design and conduct courses for new employees, enabling them to become effective contributors to the team within a timely manner
- Drive improvements, standardization, efficiency and effectiveness in processes, tools and trainings using Six Sigma methodology
- Demonstrated strength in people management, project management, and client relationship management
- Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented
- Demonstrate business acumen in running the business through active use of reporting tools to identify opportunities and mitigate risks to the business
- Exercise solid judgment within broadly defined practices and police
- Successfully perform as both an effective team member and leader in a fast-paced environment
7
Skills For Mau-manager Implementation Resume
- Knowledge/experience with customer service systems and tools is highly desirable
- Identify & initiate improvement projects (calculate ROI, create charters and SRs, and prioritize against other projects) 15%
- Experience in implementation management, client services project management, or engagement management
- Drive continuous improvement of processes to provide maximum productivity and superior customer experience
- Work experience in related hardware and software configurations, online and offline definitions or network infrastructure designs
- Team management experience – 2+ years
- Excellent project management and execution disciplines
8
Skills For Manager, Implementation & Integration Resume
- Excellent product Knowledge and industry knowledge (diagnostic lab automation instruments and related products)
- Creating, running and analyzing department metrics / sla reporting
- Allocating resources and/or shifting resources among teams to maximum reaching client expectations
- Reviewing and approving contracts and partnering with the Legal Department to ensure operational compliance to provisions
- Leading the team by example, with a clear understanding of the teams tasks
- Consulting with other areas on projects and other day to day functions and tasks
9
Skills For Senior Project Manager, Implementation Resume
- Understanding of project management concepts, methodology and execution
- Working as directed by Director of VP on overall strategy projects ranging from short to midterm
- Interacting with customers at multiple levels to execute first class customer implementations
- Interacting with suppliers at the tactical level to streamline any customer related implementation tasks when issues are escalated for resolution
- On-going coaching, training, development and recognition of direct reports
- Employee hiring, training, development, coaching and management
- Create release notes for ongoing releases ensuring any training needs are addressed for these
- Provide coaching and mentoring to
10
Skills For Manager Implementation Resume
- Monitors progress of client implementation milestones, including maintaining necessary documentation to inspect and evaluate progress
- Design, build and track any changes to the Process Maps and P&P, including development and oversight on training. 15%
- Train and mentor team members and identify development needs across the team, working Sr. Director to coordinate additional training as needed
- Serve as an acting backup to the Sr. Director, providing leadership, guidance and direction to team members in the absence of the director
- Train and mentor team members and identify development needs across the team, working with the director to coordinate additional training as needed
- Accountable for a team that is high-performing while delivering quick and efficient solutions and documentation
- Basic understanding of web technologies such as JavaScript, HTML and CSS
List of Typical Responsibilities For a Manager, Implementation Resume
1
Responsibilities For Manager, Implementation Services Resume
- Use appropriate tools and techniques to plan and manage projects, including status reporting, issue management, risk management, budget management and resource management
- Experience establishing KPIs, reporting on results, and adjusting procedures to improve results
- Good understanding of change management processes/people change
- Work closely with Box Consulting leadership team to scale a global, rapidly growing team
- Build relationships across multiple geographies in a virtual working environment
- Self-motivated team player who has fresh ideas when it comes to driving customer success
- Work with Operations and other key business units to drive Process Optimization including application deployment. 25%
2
Responsibilities For Project Manager Implementation Resume
- Provide subject matter expertise to the non-operational business units, such as BPI, IT/IS, IBS, Training, BPO, etc. 10%
- Support External Audit Requests; including preparation, audit proceedings, and report out/follow up. 5%
- Assists team with trouble shooting and handles escalated concerns, as needed
- Perform system setup and custom packet configuration ensuring accuracy
- Provide regular reporting on performance, productivity, capacity and achievements
3
Responsibilities For Project Manager, Implementation Resume
- Review and approve expense reports ensuring all expense reimbursement is accounted for properly
- Responsible for successful employee on boarding and annual performance review
- Oversees and interacts with clients on new/existing products; travels to client sites as required
- Capacity planning to ensure resources are utilized to increase quality and efficiency in new implementation projects
- Hold the team accountable to operational disciplines derived from creating quantitative reports with analysis around metrics
4
Responsibilities For Business Process Manager, Implementation Resume
- Lead by example and model the way to move the team through the ever changing environment of Taylor Communications and the industry
- Grow and develop a team of high performing Implementation Project Managers
- Manage the implementation of pharmacy benefit plans for clients joining under the OptumRx coalition market segment
- Conduct regular meetings with coalition leaders and provide regular implementation status reporting
- Work strategically with coalition partners to enhance the existing implementation process to create a coalition specific model
5
Responsibilities For Enterprise Program Manager, Implementation Resume
- Transition expense and duty of care partners to new API from legacy data fosters (partner relations, testing, project management of transition)
- Staff, lead and develop a high-caliber team through regular coaching and performance evaluation
- Knowledge of process documentation standards to deliver and coach project team members on how to create them
- Accustomed to international travel
- Build relationships. Work with managers in project and client management functions to ensure that project requirements and delivery dates are well understood and that they are met. Identify and resolve prioritization conflicts and capacity constraints with delivery leads
6
Responsibilities For Senior Manager Implementation & Change Management Resume
- Be strategic. Propose and execute strategic initiatives with the Implementation Engineering Management Team that accelerate Oracle’s utility business into the cloud
- Lead, motivate and manage a team of implementation resources in the deployment of Concur services to meet revenue, productivity, quality, and customer satisfaction targets
- Manage consultant utilization including capacity planning, project assignments, employee productivity and optimal resource utilization for successful project outcomes
- Effectively manage external client and internal escalations to ensure high client satisfaction (measured by customer survey scores), while balancing the goals of meeting deployment metrics and minimize issuance of service credit
- Track and publish key metrics related to area of responsibility and provide weekly, monthly and/or ad-hoc reports as needed by management, partners or cross-functional teams
7
Responsibilities For Mau-manager Implementation Resume
- Manage onsite engineering resources during deployment phase of project
- Balance strategic thinking, planning and execution activities
- Foster collaborative environment across functional teams
- Keep management aware of project status, critical paths, and associate risk
- Upon receiving purchase order from customer, engage with customer to understand detailed business requirements for customer’s phone system and translate them into technical requirements
8
Responsibilities For Manager, Implementation & Integration Resume
- Results-driven, execution-focused, seasoned professional who can work independently
- Acts to promote collaborative team environment within projects
- Experienced and skilled in change control management process and has a solid understanding and experience in managing “triple constraints” (scope, time and budget) on a complex and dynamic projects
- Manage UC, ECC, and Mobility hosted ShoreTel implementation projects and function as lead for all activities in design, deployment, and project closure phases of implementation methodology
- Recruit, hire and rapidly onboard new team members
9
Responsibilities For Senior Project Manager, Implementation Resume
- Natural leader and passionate coach who inspires their team to perform
- Participate in the company’s internal, departmental and cross-departmental initiatives
- Lead the project plan from initial project identification to hand off to the Client Service Delivery team
- Assess Test and Measure Process performance to expectations. 15%
- Manage vendors’ performance, identify their full capabilities and assist with governance. 10%
- Complete special projects and provide project support as requested by management. 5%
- Responsible for the completion of activation, upgrade, and e-commerce enablement projects handled by Implementation Specialists
- Communicates with Sales managers to ensure delivery of key projects within Sales timelines
- Coordinates with the Pre-ImplementationTeam Managers to make sure hand-off processes are efficient and up-to-date and that projects are flowing smoothly across teams, including pilots for new integrations, products, or processes
10
Responsibilities For Manager Implementation Resume
- Maintains and optimizes team processes; develops new team processes in coordination with team members and other managers, as well as other teams, with a focus on optimizing client performance
- Works with Product to help define specs for products related to team responsibilities and helps to test new products
- Tracks and provides data on team KPIs related to client satisfaction, project completion, etc
- Plans and owns execution of other related projects, as assigned
- Proactively identify complexities and maintain ownership of issues through resolution
- Understand complex problems, assess and vet all available information, and provide and implement successful solutions
- Proactively analyze backlog order data to determine opportunities to accelerate activations
Related to Manager, Implementation Resume Samples
Consultant Implementation Resume Sample
Work Experience
• In a consultancy position working with business intelligence software solutions
• QlikView development experience
• Extensive experience in managing prospective and existing customers both on and off-site
• Completed NetSuite training classes and / or p...
Professional Skills
• Strong technical and computer skills inclu...
• Demonstrate excellent problem-solving skil...
• Excellent client relation skills, organiza...
Implementation Leader Resume Sample
Work Experience
• Experience working with program management methodologies
• Experience in change mgmt.
• Acts as the customer’s technical advocate and makes recommendations that facilitate efficient and productive implementations
• Coordinate multiple, simultaneous soft...
Professional Skills
• Strong project management skills with a pr...
• Strong analytical skills, with the ability...
• Strong facilitation skills and the ability...
Implementation Manager Resume Sample
Work Experience
• Support strategic reviews of US CMB business lines to ensure progress against ‘5 Filters’
• Ensures strategic alignment of US CMB with Global and US imperatives
• Oversee multiple initiative implementations and/or major development efforts for the Data Platforms &...
Professional Skills
• Multi-tasking prioritization skills. Leade...
• Excellent organizational skills and a demo...
• Strong presentation skills. Proven success...
Pool & Beach Resume Sample
Work Experience
• Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system; check completed orders with the guest’s original order
• Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each i...
Professional Skills
• Competent in communication, creativity, in...
• Learning and Development – excellent train...
• Set up area prior to opening each day
Assistant Lab Resume Sample
Work Experience
• Gather information and documents to support the patient visit
• Be responsible for adhering to all policies, procedures and practice guidelines
• Promote teamwork with all members of the health care team
• Maintain complete, timely and accurate clinical...
Professional Skills
• Proven experience processing lab specimens...
• Demonstrated experience processing lab spe...
• Analytical skills necessary for any phlebo...
Associate, Facilities Resume Sample
Work Experience
• Records and reports all needed repairs; repairs as directed
• Adapt to company growth and new direction
• Availability to work O.T. hours particularly in support of employee churn moves
• Provide oversight for facilities maintenance programs
...
Professional Skills
• Good PC skills including Microsoft Excel, ...
• Experience in facility planning or facilit...
• Experience: 5 years of project and facilit...