Implementation Leader Resume Sample
Opal Nader
37468 Kyler Square,
Philadelphia,
PA
+1 (555) 125 0299
Work Experience
Implementation Leader
05/2015
-
PRESENT
Chicago, IL
- Experience working with program management methodologies
- Experience in change mgmt.
- Acts as the customer’s technical advocate and makes recommendations that facilitate efficient and productive implementations
- Coordinate multiple, simultaneous software & infrastructure project, initiatives and assignments with broad scope and high impact to our customers
- Manage complex technology programs to facilitate the harvesting, ingestion and digestion of equipment operating and market data through smart analytics and visualization solutions
- Partner with engineering, product management and customers to deliver commercial products, supporting Industrial Internet initiatives, aimed at driving customer value and growth for the power generation services business units
- Serve as the implementation lead for commercial software & analytics deployment at a customer site
- Be responsible, as a consolidated escalation point, for overall customer solution delivery across operations and services delivering a single service solution
- Lead & execute deployment activities, including production release, testing & validation
TTS Implementation Team Leader
08/2008
-
04/2015
Detroit, MI
- Maintain effective working relationship with customers / users, stakeholders, vendors and partners to integrate programs into overall strategic objectives
- Work as a business partner with client leaders and users to evaluate/improve business processes and arrive at mutual, cost effective solutions for business process efficiency and productivity
- Ensure timely, consistent and, accurate responses to client queries, escalations, concerns or complaints
- Drive improvements and initiatives in partnership with relevant stakeholders or business owners to resolve delivery issues, failures or adverse feedback from clients
- Build and develop awareness of the commercial and strategic value of the client within business leadership and senior management
- Conduct reviews across all products and services to ensure continuous client focus, commitment and engagement
- Collaborate with business technology partners in the Aerospace, Automation & Control solution, and Performance Material & Technology to identify implementation questions related to analytical solution enablement and explore modern technical solutions to address their needs
- Engage outsourcing partners to bring new talent & technologies as well as improving existing products and services to build a high performance Analytics technology organization
- Established and manage small and large agile global development teams to deliver a strong development process that ensures high quality and business agility
Implementation Project Leader
04/2003
-
05/2008
Philadelphia, PA
- Lead the delivery of analytical solution with the architecture, development and assurance teams to deliver on the client delivery solution
- Serve as the implementation, engagement lead for commercial software & analytics deployment at a customer site
- Responsible, as a consolidated escalation point, for overall customer solution delivery across operations and services delivering a single service solution
- Maintain effective working relationship with customers/users, stakeholders, vendors and partners to integrate programs into overall strategic objectives
- Ensure timely, consistent and, accurate responses to client queries, escalations, concerns or complaint
- Experience leading and managing large & complex business programs, as implementation leader or engagement manager or project/program manager
- Experience with delivering commercial software platforms for industrial business in energy markets
Education
Colgate University
1999 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Strong project management skills with a proven track record of managing and executing all phases of project initiatives
- Strong analytical skills, with the ability to translate analysis into prioritised recommendations
- Strong facilitation skills and the ability to design effective meeting agendas, lead group decision making, resolve conflicts, etc
- Great collaborator with strong negotiating skills
- Strong problem solving, communication, and customer service skills
- Strong interpersonal skills with ability to lead, motivate and support project team
- Excellent communication skills; written & verbal
How to write Implementation Leader Resume
Implementation Leader role is responsible for design, training, customer, finance, integration, database, procurement, security, contracts, wireless.
To write great resume for implementation leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementation Leader Resume
The section contact information is important in your implementation leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementation Leader Resume
The section work experience is an essential part of your implementation leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementation Leader resume experience can include:
- Effectively load administration systems to ensure accurate plan design and efficient customer structure
- Effectively influence and interact/collaborate with team members, partners and senior management
- Effectively recognize when to escalate issues to senior management for resolution
- Familiar with Project Management in terms of prioritizing, organizing and getting maximum efficiency out of your day
- Effective facilitation of the groups consisting of program and project leaders
- Experience with client facing service delivery roles
Education on an Implementation Leader Resume
Make sure to make education a priority on your implementation leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementation Leader Resume
When listing skills on your implementation leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementation leader skills:
- Proven ability to work effectively across a matrix environment
- Experience bringing prototypes to production on Hadoop and/or NoSQL platforms Experience working with outsourcing companies and global teams
- Project Management and consulting skills are essential
- Track projects effectively; keep customers on track using detailed project plans
- Effectively communicate Rackspace methodology and set deployment expectations with the requirements into the deployment plan
- Respond effectively and with tact under pressure
List of Typical Experience For an Implementation Leader Resume
1
Experience For TTS Implementation Team Leader Resume
- An outstanding academic record with an MBA as a strong preference
- Strong understanding of project management principles. Intermediate knowledge of the project lifecycle
- Review completed paperwork and census, obtain missing information, and provide clean information to installation team
- Assess current contracts, and community and industry trends to identify opportunities for implementing acquisition reform principles
- Acts as SME for Systems Operation’s supported systems
- Completely configure the Aloha system to meet the customer’s needs and/or oversee the configuration work if performed by other team members
- Deliver cycle time, VoC revenue conversion and ramp up targets and defined Scorecard KPI’s
- Lead end to end review of current ‘Standard’ Implementation processes to identify and execute improvements to markedly reduce the Implementation cycle time and simplify the client experience
- Maximise Citi’s global network to ensure consistent, best in class solution delivery to our clients across geographies and functions
2
Experience For NA Mod Migration Program Implementation Leader Resume
- Executes on the implementation of small, medium & high impact solutions
- Analyze the data provided from Wireline Operations reports, staff and management
- Act as Industry Subject Matter Expert in Front Office, Mid Office and Back Office functional areas
- Support pre-sales activities and help respond to customer RFPs
- Meet with clients to understand requirements and analyze the client’s processes and needs of their organization
- Analyze the data provided from Operations reports, staff and management
- PL Roadmap CBA’ managed with no surprises
- Attend meetings and trainings, whether as a participant, facilitator or trainer, as required to continue development and to enhance knowledge of the Implementations and other relevant processes, cash management products and technologies
3
Experience For Implementation Project Leader Resume
- Collaborates with team members to clarify business solution needs and design/develop web-based or data solutions
- Plans and executes system modifications and enhancements based on established change control process
- Creates and updates test scripts and technical documentation for web-based and data solutions
- Participate in team code review to improve code, proficiency, and team standards
- Resolves issues and incidents impacting the MSC operational areas. Ensuring they are escalated appropriately and addressed timely based on impact to the business. Ensures customers receive closure notification to assure the business needs are met
- Maintains a positive work relationship with the business teams across Ascension Health, vendors and service providers and promotes a collaboratively in a team work environment
- Experience in either SQL Server Integration Services (SSIS) or ASP.Net required
- Guide customers through the configuration of HCM (Cloud) solutions
- Be an expert guide to our clients as it pertains to HCM strategy, the implementation and operational use of the Oracle HCM solution
4
Experience For Product Improvement Implementation Leader Resume
- Acts in a supportive role to the implementation project team
- Complete final review of plan design features and administrative services and communicates to the implementation team
- Facilitate calls with customers and brokers to ensure accurate completion of all key deliverables in the implementation process
- Obtain required information to complete the installation process from sales and service partners, brokers and customers
- Identify implementation-related problems and work with manager or senior staff to resolve issues
- Conduct weekly or periodic status meetings with various parties to review progress and resolve issues
- Transfer cases to the appropriate administration group once implementation is complete
- Negotiate final plan design features and administrative services; finalizes plan design and communicates to the implementation team
- Represent NCR on client calls, e-mail communications, and other internal or external meetings
5
Experience For Software Implementation Group Leader Resume
- Deliver high level of customer service as measured by Net Promoter
- Ensure successful communication among team members
- Conduct Implementation meetings with our customers and intermediaries to set expectations and to finalize project plan; Negotiate plan design features and administrative services
- Lead and coordinate all case implementation related activities throughout the organization including Sales, Admin, Enrollment Services, Communications, and I.T., etc
- Conduct periodic meetings internally to review progress and resolve issues. Monitor progress against project plan
- Prepare order and ship appropriate communication materials to customers
- Facilitate regular status meetings as needed to manage the program and project plan execution. Establish and maintain strong partnerships with internal departments to ensure that implementations are delivered consistently, timely, and accurately
6
Experience For Systems Implementation Leader Senior Technical Specialist Resume
- Partner with Third Party Implementation Lead in onboarding of TPEs including process development and execution on operational readiness plans
- Partner with Third Party Entities to develop and maintain ongoing rules of engagement around end to end case implementation process across all markets. Act as Subject Matter Expert for assigned Third Party Entity relationships responsible for identification of process gaps, maintenance of work instructions and training materials
- Acts in a contributing role to the implementation project team on larger, more complex installation projects. Converts clients' plan participant data to administrative recordkeeping and payment systems. Coordinates responses to day-to-day client service requests during the installation and conversion process
- Comprehensive understanding of the business and its products and services
- Manage multiple complex and multi-product customer implementations for National Account clients, along with internal projects and strategic initiatives
7
Experience For Implementation Engagement Leader Resume
- Identify, track, escalate and resolve project issues appropriately and timely
- Ensure adherence to compliance controls and quality standards. Evaluate, recommend and implement improvements to the project management process
- And administrative services. Finalizes plan design and communicates to the implementation
- Reviews and executes legal documents; prepares and finalizes implementation case
- Essentials. Transfers cases to the appropriate administration group once implementation is
- Ensure accurate and successful operational launches
- Maintain a high level of accuracy and timeliness on all implementation processes as outlined in DXP SCS implementation timeline
- Conduct implementation kick-off meetings and subsequent weekly status meetings with client stakeholders along with account General Manager
8
Experience For Guidewire Implementation Process Leader Resume
- Conduct interviews and make recommendations to the General Manager of potential candidates
- Accurate and timely communication at all levels
- Consult with the customer to determine their specific needs as it relates to implementation and translate those needs into a project plan and timeline
- Negotiates final plan design features and administrative services; finalizes plan design and communicates to the implementation team. Identifies implementation-related problems and helps resolve issues
- Plan and manage the onboarding and installation of new customers
- Interpret the notice of sale and provide appropriate paperwork to broker and customer
9
Experience For Cib-cs Implementation Analyst, Team Leader Resume
- Conduct virtual implementation meetings with customer, broker and internal partners
- SUPERVISION: General instruction on routine tasks, detailed instruction on new assignments
- Aid in the development of new or follow-on contracts. Responsible for market research, cost estimates and development of statements of work and objectives
- Provides technical expertise in the preparation and implementation of International Program Requests for Change (RFCs), including supporting coordination across all stakeholders, integration of document changes, coordination of contracts activities, and verification/validation of all planned changes
- Perform technical assessment of external RFCs, including participation in concept development, supporting red-line sessions and providing inputs to engineering review and configuration management boards
- Provide subject matter expertise for GEOINT data formats and metadata, especially with respect to classification and the ability to release
- Apply NGA and IC enterprise data and technical standards to the International Program, ensuring the technical basis is consistent with NGA and community architectural concepts and acquisition objectives
- As an advisor, support major milestone reviews, including assessing artifacts, delivering feedback to presenters, and providing recommendations to the program or project manager
- Support US Defense or Intelligence community architectural working groups
10
Experience For Analytics Solutions Implementation Leader Resume
- Assist project managers with preparation and coordination of delivery orders, task orders, requirements documents and performance statements, as applicable
- Advise program leaders and managers regarding potential technology insertion to improve performance, effectiveness, and efficiency of NGA programs and best practices as applied across acquisition programs and projects
- Participate in the administration, recommendation, and review of test and evaluation entrance and exit criteria for architecture and program level control gates. Review and evaluate the completeness of test plans and other test related documentation and provide feedback to Government and the development contractors
- Assist the government with independent verification and validation
- Apply Earned Value Management (EVM) techniques to support the assessment of program, project and contractor cost performance
- Perform investment trade-off analysis, and develop and implement objective measures for portfolio performance management
List of Typical Skills For an Implementation Leader Resume
1
Skills For TTS Implementation Team Leader Resume
- Competencies: Focuses on customers, Manages performance effectively, negotiation skills
- Seasoned individual contributor with both project management and people management skills
- Experience writing and modifying all basic SQL statements and using SQL Server Management Studio required
- Experience with plant operations and management systems, trading; risk management systems or energy market systems
- Experience with plant operations and management systems, trading risk management systems or energy market systems
2
Skills For NA Mod Migration Program Implementation Leader Resume
- Solid understanding of financial terminology and customer’s profitability
- Act as an example to the team in communicating in a timely and effective manner
- Non-IT project management experience managing business and/or operational type projects
- Proven ability to communicate challenging messages
- Conduct storeroom organization, labeling, data collection in Data Collection Tool, and validation of parts as directed by SMART
- Knowledge and experience of Agile methodologies
- Experience with North American ISO Markets (PJM, MISO, CAISO, NYISO, NEISO, ERCOT)
- Experience with plant operations and management systems,
3
Skills For Implementation Project Leader Resume
- PMP Certified or equivalent experience or accreditation
- Related business experience
- Competencies: Produces results, Focuses on customers, Demonstrates technical expertise
- Relevant business experience
- 1-2 yrs. related business experience
4
Skills For Product Improvement Implementation Leader Resume
- Related business experience
- Relevant business experience
- Understanding of root cause analysis and ability to use RCA process to make quality and process improvements
- Leading the continuous evolution of the Wireline Operations methodology, process and best practices
- Leading the continuous evolution of the Operations methodology, process and best practices
- Extensive knowledge of Energy Trading, Bidding, Scheduling, Risk Management and Settlements
- Responsible for updating and maintaining workflow and reporting systems
5
Skills For Software Implementation Group Leader Resume
- Capability to analyze, identify strategic aspects of enhancing and building client relationships
- Demonstrable track record of managing and growing account relationships through operations and service delivery capabilities
- Demonstrable track record of managing and growing account
- Able to multi-task while maintaining and adhering to established project timelines
- Familiarity with database programming and reporting platform
6
Skills For Systems Implementation Leader Senior Technical Specialist Resume
- Assists in coordinating responses to day-to-day client service requests during the installation
- Use professional concepts with a full understanding of industry practices and company policies and procedures
- General knowledge of Networking, Hardware, Software, Product, etc
- Extensive knowledge of Hosting solutions and how they work together
- Familiarity with project planning and support tools such as MS Project, Project Workbench, etc
- Develop and teach Brown Bag training for fellow Implementation Leaders
- Capability of working with different levels and types of staff and teams
- Provide a positive influence – lead the charge in implementing newly adapted processes
- Direct and manage personnel in supporting project goals
7
Skills For Implementation Engagement Leader Resume
- Thorough understanding of the business and its products and services
- Champion continuous learning & development
- Exposure to Honeywell Operating System
- Facilitate convergence of functional and technical knowledge and build high performing project teams
- Work with globally located team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan
- Lead and manage external vendors as required. Manage procurement and onboarding process
- Recommend Oracle HCM implementation and operational best practices, while guiding clients through the adoption of your recommendations
8
Skills For Guidewire Implementation Process Leader Resume
- Participate on Continuous Improvement and strategic Projects during off peak season
- Work with Product, Underwriting and Contract partners to review and execute legal documents
- Participate on or lead Continuous Improvement and strategic Projects during off peak season
- Acts in a contributing role to the implementation project team on larger, more complex installation projects
- Converts clients' plan participant data to administrative recordkeeping and payment systems
- Coordinates responses to day-to-day client service requests during the installation and conversion process
- Develop and maintain implementation documentation ensuring adherence to compliance controls and quality standards
- Conduct accurate data collection activities during implementations
- Conduct training and certification of newly hired operational staff in P21
9
Skills For Cib-cs Implementation Analyst, Team Leader Resume
- Works well under pressure and delivers on time
- Knowledge of Power Plant processes and systems
- ITLP graduate or equivalent leadership program graduate
- Benefits Class Matrix, Plan Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required
- Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals
10
Skills For Analytics Solutions Implementation Leader Resume
- Research and recommend system enhancement based upon client needs (assist in the development of enhancement specifications with bswift Product Managers and Developers)
- Experience in software development leadership and delivery of SaaS or data and/or analytics products
- Desire 2 years’ experience with visualization software (Tableau, Spotfire, Qlikview, d3.js)
- Previous experience in related technology field
- Act as a coach and mentor for others
- Broad knowledge of Dow’s global (GPM) & team integration work processes…and ability to implement these into all NA/ LA MOD Migration projects
- Pump and/or pump equipment knowledge
- Industry experience preferably gained within mining, oil & gas, infrastructure, manufacturing or the service industries (banking, retail, health, telcos, IT etc)
- Functional skills which lead quickly to client impact e.g., maintenance, lean operations, six sigma, kaizen, procurement, banking/retail operations, sales and marketing, transformation or organisational change
List of Typical Responsibilities For an Implementation Leader Resume
1
Responsibilities For TTS Implementation Team Leader Resume
- Technical Certification or equivalent experience
- Strong sense of ownership and follow-thru
- Strong sense of urgency and ability to balance customer needs with Rackspace business needs
- Intuitive ability to navigate through deployment plans to provide a fanatically successful customer experience
- Management experience in matrix management and oversight of highly professional organization is required
2
Responsibilities For NA Mod Migration Program Implementation Leader Resume
- Support evaluation of program and project performance, risks and issues across the organization and make comprehensive recommendations to the Government
- Review needs analysis to recommend current and future program and project requirements
- Provide processes, procedures, and documentation necessary to identify, assess, monitor, and control risks and issues
- Provide expertise in technology trends and maturation efforts relative to GEOINT systems, capabilities, and requirements and evaluate these technologies for NSG and ASG implementation
- Brief seniors and staff members to affect decisions
- Experience in a technology project management or technology customer facing role, including 8+ years of relevant technology project management and business to business service/relationship management experience
- Extensive knowledge of Rackspace’s portfolio of Products and Services
- Subject matter expert on complex configurations or applications ( VMWare, Storage, ERP applications such as Oracle EBS and OBIEE, SAP, and Peoplesoft, Database technologies such as Oracle, MS SQL Server, mySQL, etc.)
3
Responsibilities For Implementation Project Leader Resume
- Communicate technical information and ideas so others understand both verbally and written
- Present to Customers & Prospective Customers on the Implementation Process
- Create clear documentation to account teams when transition new accounts
- Successfully facilitate internal deployment meetings or calls to align teams
- Mentor and develop/train others
- Work successfully and promote inclusivity in small groups
4
Responsibilities For Product Improvement Implementation Leader Resume
- Provide performance feedback for team members as appropriate
- Foster and promote knowledge exchange
- Create an environment that enhances team motivation and success
- Handle multiple high-dollar deployments in a high-pressure environment
- Maintain spreadsheets and personal workload with little to no supervision
- Reset customer expectations
- Reviews sold plan and project timeline with sales staff to identify and non-standard provisions or services
5
Responsibilities For Software Implementation Group Leader Resume
- Finalizes plan design and communicates to the implementation team
- Reviews and executes legal documents; prepares and finalizes implementation case essentials
- Ascension Ministry Service Center is an EEO/AA employer: M/F/Disabled/Vet
- Benefits background; Medical, Dental or Ancillary
- Strong project, program and change management skills with a proven track record of managing and executing all phases of project initiatives and the ability to manage multiple projects/initiatives with competing demands in a continuously changing environment
- Proficient in applying PMO methodologies/tools associated with: Project Planning, Scoping, Scheduling, Communicating, Risk Analysis, Contingency Planning, etc
6
Responsibilities For Systems Implementation Leader Senior Technical Specialist Resume
- Effectively influence and interact/collaborate with team members, partners and senior management. Strong interpersonal skills with ability to lead, motivate and support project team
- Excellent Written and Verbal communications. Reviews and executes legal documents
- Self start with the ability work well independantly
- Basic knowledge of Outlook, Microsoft Word and Excel
- Proficient in MS Office Suite (Word, Excel & PowerPoint)
- Proficient in MS Project & MS Office Suite (Word, Excel & PowerPoint)
- Familiarity with environmental MOS process
- Familiarity with environmental laboratory processes
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