Logistics / Customer Service Resume Sample
Herminio Lesch
455 Lupe Crossroad,
Phoenix,
AZ
+1 (555) 181 3155
Work Experience
Customer Service / Logistics Manager
02/2016
-
PRESENT
Houston, TX
- Provide leadership and strategic direction to the Customer Service and Logistics Functions
- Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of Order Fulfilment Best Practices
- Accountable for the Customer Service Key Performance Indicators (KPI) and working with the entire Supply Chain and Sales organizations to maximize results
- Accountable for the development, implementation, and monitoring of the Logistics Operating Budget inclusive of all transportation and warehousing costs. Lead efforts to optimize transportation and warehousing costs
- Manage day to day operational relationships with 3PLs and support the regional CSE team in contract / rate negotiations, logistics trade terms and annual review of 3PLs
- Lead efforts to evaluate alternative Supply Chain networks that optimize cost and service objectives while considering changes in business and customer profiles
- Work with systems support personnel to ensure greater utilization of SAP throughout the Customer Service & Logistics organization
- Manages the people, materials, equipment, and logistics processes to deliver Cluster performance objectives, as measured by corporate and local KPI's
- Manages cross-border sourcing requirements
Customer Service & Logistics Driver
12/2011
-
09/2015
Boston, MA
- Accountable to drive Overdue debt across the cluster
- Managing customer sales orders from acquisition through cash collection, , logistics, customer returns, financial collection & deduction management
- Achieves customer-focused Key Performance Indicators (KPI’s) while managing inventory and distribution costs. Understands Supply Chain constraints such as product release, manufacturing, distribution, and customer requirements
- Grasps the business processes and SAP systems that optimize finished goods replenishment
- Applies the fundamentals of pull systems, inventory control, and cycle time reduction
- Collaborates to develop and negotiate warehousing and transportation contracts
- Develops sourcing solutions using analytical, financial, and negotiation skills
Customer Service & Logistics Intern
10/2008
-
11/2011
Chicago, IL
- Develops and implements improvement programs
- Develops and implements capital expense budgets
- Develops and executes a logistics network, organizational capabilities, necessary to support future business growth
- Empowers subordinates by way of training, information sharing, coaching, feedback, appraisals, and delegation, to ensure the development of people and organizational capabilities. Additionally, is responsible for developing and executing a talent succession plan
- Organize S&OP assessment and design workshops in conjunction with the regional S&OP team
- Conduct post-implementation reviews to ensure that the S&OP process is robust
- Ensure effective processes are in place supporting introduction of new Stock Keeping Units
- Implement and operate an efficient Cluster Order to Cash Service Centre, providing service in order to cash processes based on the Global Order to cash model to all cluster countries
- Lead Cluster Transport Planning Platform for Africa, and driving both operational, strategic and cost efficiency programs through the Service Centre
Education
Florida Atlantic University
2003 - 2008
Bachelor's Degree in Supply Chain
Professional Skills
- Excellent customer service skills – always willing to put the customer first
- A very determined person with excellent analytical skillsDiscover our winning culture: www.henkel.com/career
- Intermediate Microsoft Excel skills required and proficiency with other MS Office software (Word, PowerPoint), including Outlook email
- Experience in Customer Service and/or Supply Chain / Logistics roles, with 2-5 years experience managing direct reports
- Experiences in any industry with extensive experience in Manufacturing / Supply Chain Areas
- Experience in managing customs clearance operations for FMCG MNCs in China in a compliant way with prior spotless operational track record
- Organizational skills are mandatory
How to write Logistics / Customer Service Resume
Logistics / Customer Service role is responsible for research, travel, retail, finance, credit, integration, procurement, shipping, reporting, manufacturing.
To write great resume for logistics / customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Logistics / Customer Service Resume
The section contact information is important in your logistics / customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Logistics / Customer Service Resume
The section work experience is an essential part of your logistics / customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous logistics / customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular logistics / customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Logistics / Customer Service resume experience can include:
- Strong written and verbal communication skills, able to communicate with people at all levels
- Continuous improvement of communication skills
- Very Strong in driving results, winning with customers and cross-functional collaboration
- Extensive experience of managing teams of managing across multiple locations
- Experience of leading major cross-border change programmes, including all elements of the people agenda and alignment with local and European Trade Unions
- Experience in Planning, Scheduling & Distribution or Logistics
Education on a Logistics / Customer Service Resume
Make sure to make education a priority on your logistics / customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your logistics / customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Logistics / Customer Service Resume
When listing skills on your logistics / customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical logistics / customer service skills:
- Getting X-functional and international experience
- Getting quick various experience related to real business environment.in multinational company
- Query Software Experience (Developing & Using Crystal Reporting Tools) Proficient in SAP and with MS Office: Word, Excel, PowerPoint, Access
- Experience of working in Customer facing role and managing regular dialogue with retail customers
- Experience with SAP SD module, including execution of transactions in the system and regression testing of new functionalities / system improvements
- Experience supervising and managing employees
List of Typical Experience For a Logistics / Customer Service Resume
1
Experience For Customer Service / Logistics Manager Resume
- Fluency in written & spoken in English; skills in German or a Nordic language would be an advantage
- Ensure the effective execution of the European Customer Service and Logistics Strategy
- Significant experience logistic and supply chain of FMCG
- Proven track record of implemented initiatives in the role of Customer Integration Manager/ Customer Engagement Manager with direct customer interface
- Experience in Food Industry and / or Sales would be an advantage
2
Experience For Customer Service & Logistics Director Resume
- Scheduling and dispatching of tankering operations personnel for Kirby Inland Marine and external customers
- Ensuring efficient paper machine & extruder scheduling
- Ensuring timely execution of Order Shortage Notifications & Trim Completes
- Overall responsibility for addressing production scheduling issues
- Focuses on the business with a Supply Chain perspective, seeing the Customer Service & Logistics
- Primary contact for coordinating schedule changes to meet customer demands
3
Experience For Customer Service & Logistics Driver Resume
- Manage Diageo China warehousing processes to ensure compliance to global standards and operational excellence
- Coordinate / Execute complex change management projects taking into account Local needs and Global stakeholders’ strategic design
- Ensures the Implementation of SHEQ regulations and standards in distribution centers (DC's)
- Sees oneself as a business team member rather than as an individual in a Supply Chain function
- Collaborates with Customer Development to optimize customer service, distribution, and
- Communicates regularly with corporate Planning, Scheduling, and Order Management, mill paper machines, extruders and warehouse teams to meet mill and customer needs
4
Experience For Director, Logistics & Customer Service Resume
- Works closely with Memphis Operations Control
- Ensures appropriate mix of rail car and carrier supply to meet machine production
- Works with SBS Business Team to enhance on-time delivery performance
- Oversight for finished products NCP inventory
- Identifies, leads, and executes mill and supply chain cost reduction efforts
- Interest in financial responsibility and drive for systematic accuracy
- Monitoring service levels of all six wholesalers, as well as maintaining successful working relationships with these wholesalers. This includes facilitating the relationships between wholesalers and Territory Managers, Breeders, customers and Hill’s staff
- Experience required: 5-8 years’ experience in Supply Chain Management, Logistics, Customer service and Demand planning
5
Experience For LA Customer Service & Logistics Senior Head Resume
- Ensure load/discharge order requirements are created and communicated effectively to tankermen verbally, in written order form, email or fax
- Identify customer requirements and ensure requirements are met
- Ensure transfer problems or concerns are timely communicated to operations and to the customer
- Ensure transfer data is accurate and entered into Oasis promptly
- Assist schedulers, supervisors and/or managers as needed
- Creates contract with reference to quote and verifies all information; liaises with sales staff
- Lead and expand the sustainability initiatives with our employees and customers
6
Experience For Customer Service &logistics Manager Resume
- Ensure compliance with CP Quality & EOHS standards
- Share ideas, knowledge and best practices to improve Logistics/SC processes
- Customer-focused, service-oriented professional
- Willingness to travel occasionally to Venlo
- Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Nordics CS&L - Control of significant Logistics spend
- Coordinates customer master setup
7
Experience For Customer Service Logistics Manager Resume
- Responsible for project structure setup and maintenance
- Responsible for order entry (shipment requests and return requests)
- Resources confirmation and commitment of equipment; liaises with operations managers on back order, stock transfer requests and procurement requests
- Liaises with sales staff in the resolution of job site inventory discrepancies (i.e., over returns) and billing disputes, incompletions (pricing substitution, billing blocks)
- Responsible for maintaining all data related to E&D labor
- Coordinates job site close out (damages and shortages and conversion to sale)
- Initiates the process of collections and make collection calls if required
8
Experience For Customer Service & Logistics Manager Nordics Resume
- Provide leadership and strategic direction to the Customer Engagement Strategy
- Drive Logistics Costs efficiencies and support the FTG projects
- Knowledge in any ERP
- Branch Operations-Support day to day operations in our Direct Store Delivery branches including order/route management, inventory & warehouse management, linking with internal and external stakeholders to support customers/operations and leading project work to achieve safety, service, and cost goals
- Administer and coordinate the supply chain flow including government shipping regulations. Coordinate shipping details directly within Medline and foreign third party suppliers. Work with freight forwarders, brokers and carriers to book shipments, track shipments and ensure delivery
- Order Entry. SAP Orders received via fax, email, phone and rush (customer purchase orders and rep sample orders). Responsible for tracking the order shipments for all modes of transportaton (air, ocean, land, FCL, LCL, etc
9
Experience For Customer Service Contract Logistics Resume
- Manage backorders for assigned accounts on a daily basis
- Lead continuous improvement projects to satisfy customer needs
- Responsible of the Business Unit CS&L KPI’s
- Develop and lead the Key Supply Chain Relationship and interface with external customers in Denmark, Norway, Finland, Austria and Switzerland & support Distributors in Central Eastern Europe, Sweden & Switzerland in line with the KELLOGG NORTHERN EUROPE Strategy to deliver the KELLOGG Europe Customer Integration Strategy
- Identify, develop and lead implementation of logistics related projects and initiatives that deliver value to Kellogg’s and the customer
- Manage the communication of and issue resolution related to any service level issues
- Identify (through working directly with customers and with local Industry bodies), key supply chain priorities and trends. Ensure linkage with Kellogg European Supply Chain Team
10
Experience For International Customer Service / Logistics Resume
- Lead the development and execution of project based value creating Supply Chain Plans – aligned with European Strategy
- Own and drive continuous improvement with customers
- Lead and develop the Key Supply Chain Relationship and interface with external customers in Germany in line with the KELLOGG NORTHERN EUROPE Strategy to deliver the KELLOGG Europe Customer Integration Strategy
- Fluency in written & spoken in German & English; any Nordic language would be an advantage
- Manage Diageo China end to end Logistics network with full responsibility over distribution cost and service to customers
List of Typical Skills For a Logistics / Customer Service Resume
1
Skills For Customer Service / Logistics Manager Resume
- Customer Service, Planning experience
- Responds to customer service inquiries concerning account activities, priorities and status
- Experience of great business partnering with support functions e.g. HR, Finance etc – stakeholder management, support and motivation
- Experience in 3PL management (Warehousing, Rework, Transportation)
- Experience in production, planning, logistics and/or customer service
2
Skills For Customer Service & Logistics Director Resume
- Progressive customer service experience
- Demonstrated ability to communicate professionally with people at all levels of the organization and external contacts
- Coordinates account activities, priorities, and status with mfg. personnel and carriers
- Experience in a similar role
- Self-starter, able to prioritise a busy workload
- Experience managing people
3
Skills For Customer Service & Logistics Driver Resume
- Experience with third-party logistic providers and freight movement
- Experience with SAP, or equivalent ERP system
- Extensive knowledge and experience of logistics and customer service
- Being able to work under pressure in a changing environment
- Managing stock by reducing supply risk and avoid write-off
- Responsible for coordination of all activities relating to servicing the customer from contract creation through to billing
- Maintains inventory, tracking, location, status, and billing systems
4
Skills For Director, Logistics & Customer Service Resume
- Field phone calls supporting LM shore tankerman and LM shore tankering business
- Responsible for maintenance of contract information (i.e., pricing, billing parameters)
- Insures the accuracy of all billing, processing of debit and credit memos
- Performs reporting and analyzes results
- Handle all Customer Service issues offering best service to customers and consumers
- Ability, confidence and personality in interacting with local Senior Stakeholders and overseas Global stakeholders
5
Skills For LA Customer Service & Logistics Senior Head Resume
- Run data error exception reports at least once per day to insure missing transfer information is completed timely
- Update/ maintain the job scheduling tool and Job log book on each job assignment
- Assist billing/payroll with job order research and assure job order forms are filled out accurately
- Liaises with customer regarding contract activities
- Ensure the highest level of Customer Service following the Order Fulfillment Best practices (In full and On time deliveries)
- Synchronize Demand and Supply to ensure service levels above 97.5% while optimizing inventory levels
6
Skills For Customer Service &logistics Manager Resume
- Detail-oriented with focus on accuracy
- Work in a dynamic environment and multi task
- Work cohesively with a variety of departments and levels of personnel
- Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, as well as the cost and productivity targets. Ensure operation controls and compliance
- In Supply Chain operations
7
Skills For Customer Service Logistics Manager Resume
- Exposure to Order to Cash, procure to pay cycle
- Verifies shipments, movement, and inventory
- Prepares and analyzes vessel accessory deletion reports
- Performs wholesale functions through timely resolution
- Maintains ship information files
8
Skills For Customer Service & Logistics Manager Nordics Resume
- Enters product receipts into relevant systems; verifies accuracy of information
- Makes recommendations concerning new procedures and processes in order to increase productivity, responsiveness to customer needs, and streamline current practices
- Performs all logistics functions in a timely manner
- Cross-trains and performs other administrative functions
- Experience in setting organisational vision and direction, role modeling behaviour, driving a team to results and establishing an approach to drive ‘great place to work’ mindsets and behaviours
- Experienced design maker and problem solver in complex and critical processes and situations
9
Skills For Customer Service Contract Logistics Resume
- Lead, motivate and inspire teams in a matrix organisation and complex international environment. A demonstrated level of organisational agility with a complex business environment
- Strong financial experience and delivery of annual contracts, monthly cost centre management and year-on-year cost reduction delivery
- Exceptional EXCEL spreadsheet skills required
- Project Management capability and experience of multi-country project identification and delivery within the Supply Chain
- Experience of managing third party providers and contractual arrangments, including resolution of Performance Management issues in a timely and effective manner
- Related experience in a customer service / logistics role
- Knowledge of SAP and Microsoft Word
- Passion and determination to be part of the International Spirits industry in China
10
Skills For International Customer Service / Logistics Resume
- Written and Oral Business Fluency in both English & Chinese
- Own and manage Service to markets ensuring; best supply chain logistics solution, encompassing maximisation of container utilisation, review and improve direct despatch FCL shipment capability, delivering direct despatch alignment with Operational partners
- Manage order dates in line with production planning and despatch requirements. Work closely with Planning and Regional Customer Service team to resolve service issues and drive process improvement. Controlled and improved effectively through review of Service KPIs
- Develop excellent relationships with carriers to facilitate effective resolution of issues and drive cost and service opportunities, as well as engaging on key tasks such as bookings, issuing of shipping instructions and approval of shipping documents
- Desire to take full ownership of operations (supply chain, financial, commercial and quality aspects)
List of Typical Responsibilities For a Logistics / Customer Service Resume
1
Responsibilities For Customer Service / Logistics Manager Resume
- Competitive remuneration and social package
- Implementation of the initiatives
- Preferable - Post Graduation in Supply Chain Management / Operations Management
- Positive Attitudes, Can-Do, Open to learn new things
- Oversee customs clearance process for imported finished products and POSMs with full responsibility over lead-time, compliance and cost
- Proficient in current version of Microsoft Excel, Word, and PowerPoint
2
Responsibilities For Customer Service & Logistics Director Resume
- Knowledgeable of GMP and ISO is an assets
- Phone etiquette is primary
- Knowledge of construction products is very helpful
- Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Coordinates freight movement
- Efficient user of Excel
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