Associate, Customer Service Resume Sample
Blair Osinski
8475 Dayna Port,
Boston,
MA
+1 (555) 630 5387
Work Experience
Associate, Customer Service
01/2018
-
PRESENT
Philadelphia, PA
- To ensure efficient monthly forecasting & reporting
- To monitor and report on order status and compliance at a customer level
- Managing Relationship & Diversity
- Learning & self development
- Work Within Defined Commercial and Residential Solutions Operational and Employee Goals by Contributing to Other Projects, If Needed
- Work within defined business unit operational and employee goals by contributing to other projects, if needed
- Order Management
- Collaborate and communicate effectively with functional stakeholders to ensure a consistent customer experience across Cargill’s divisions and functional areas
Associate Customer Service Specialist
10/2015
-
11/2017
Houston, TX
- Customer Relationship Management
- Incident Management
- Process Improvement
- Afterhours Services
- Provide follow up incident management and resolution on issues arising from the afterhours service line a total of approximately two weeks in a fiscal year
- To insert accurately customer pre, stock and clearance orders in the system
- To generate credit notes e.g. wrong pricing, wrong discounts, off-invoice discounts payment
Associate Customer Service
01/2010
-
06/2015
Houston, TX
- To register and process returns and claims
- To establish adequate interface and communicate efficiently with internal and external customers
- To issue reports to follow up the different CS activities upon request
- To handle end consumers inquires, feedback & complaints
- To monitor closely and report on order status and compliance at a customer level
- Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
- AdiRace ERP: Advanced
- Receives and processes customer orders according to establish procedures
Education
Kennesaw State University
2006 - 2010
Engineer's Degree in Electronics
Professional Skills
- Strong analytical and problem solving skills, along with excellent organizational, time management and multi-tasking skills
- + Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
- Possess strong problem solving, organizational, analytical skills, detail orientation and excellent decision making ability
- Strong written and verbal communication skills of region’s language
- Demonstrate customer service essential attributes to include: ability to multitask, use of soft skills and clear voice / diction
- Outstanding written and verbal communication skills and a calm telephone demeanor
- Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
How to write Associate, Customer Service Resume
Associate, Customer Service role is responsible for basic, software, retail, credit, training, accounting, shipping, reporting, manufacturing, design.
To write great resume for associate, customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Associate, Customer Service Resume
The section contact information is important in your associate, customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Associate, Customer Service Resume
The section work experience is an essential part of your associate, customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate, customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate, customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Associate, Customer Service resume experience can include:
- Interprets and clarifies customer orders for the shipping department, creates relevant shipping paperwork, communicates waybill information, and traces lost shipments
- Follows up and resolves order discrepancies, credit holds, training requirements or product availability issues when appropriate with the guidance of team lead/Supervisor
- Effectively communicates and interacts with internal and external customers to ensure priorities and exceptions are clearly understood
- Demonstrated written/verbal English communication skills
- Assume backup functions in the event of skills and capacity constraints
- Quality documentation skills
Education on an Associate, Customer Service Resume
Make sure to make education a priority on your associate, customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate, customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Associate, Customer Service Resume
When listing skills on your associate, customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical associate, customer service skills:
- Demonstrated personal computer skills (experience with Microsoft Office including Excel, Word or equivalent applications required
- Demonstrated problem solving and decision making skills while deploying sound judgment
- Manage skills and queues during peak times
- Basic skills in accounting
- Demonstrated experience in process improvement and change management
- Participate in customer calls so that queries and disputes can be resolved effectively
List of Typical Experience For an Associate, Customer Service Resume
1
Experience For Associate Customer Service Specialist Resume
- At least one (1) year experience gained from marketing, sales, supply chain, engineering, manufacturing and service related business
- Driven by continuous learning, results oriented and a strong team player
- Experience developing Knowledge Base Solutions
- Invoicing and official paperwork
- Coordinate logistics for shipping to resolve all shipping discrepancies, including; late shipments, damaged shipments, and incorrect shipments
- + Measure the success of the efforts through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
2
Experience For Associate Customer Service Rep Resume
- + Testing and conducting “proof of concept” sessions with patients to build web and mobile interactive solutions
- Responds quickly to customer inquiries and requests, including medium difficulty technical questions
- Maintains Accounts and Contacts in ERP and CRM Databases including maintenance and updates
- Capture comprehensive records of customer interactions using Extreme Networks’ CRM
- Assist partners and vendors as needed with payment and billing issues
- Develop the ability to promote additional CT offering to meet customer needs
- Participate in cross-functional O2C initiatives providing specific insights with Order Management
3
Experience For Associate Customer Service Resume
- Develop an understanding of Symantec's End-to-End business models
- Provides customer support at a specialist level, acting as the "knowledge base" of information across the Order Management functions
- Assist with training classes and system set up
- Develop strategies on how to support customers and expedite lines down situations within Manufacturing and Business Management
- Ensures that all the orders are processed according to the customers’ specific instructions and conditions
- Keeps current on all products offered by company. Monitors, understands and implements changes in regulatory requirements or CS processes
- Conducts sales order audits and works collaboratively with Customer Service Management in analyzing, preparing and responding to Sarbanes Oxley and/or regulatory agency audit requirements
4
Experience For Associate Customer Service Repesentative Resume
- Conducts and analyzes all Customer Service audits and provide recommendations and feedback
- Performs evaluation initial set-up, audits and troubleshoots discrepancies through to resolution with external customers
- Responsible for obtaining approvals, issuing and tracking Returns and ensuring the issuance of credits based on procedures. Works with customers to expedite the return through to resolution
- Receives and responds to customer product complaints, determines validity of warranty period, processes credits, works with internal personnel or external vendor to schedule installs, ship replacements or loaned equipment to address immediate customer needs
- Responsible for generating routine reports as needed for Internal and/or External Customers
5
Experience For Associate Customer Service Rep-triage Resume
- Work within defined Manila Commercial and Residential Solutions operational and employee goals by contributing to other projects, if needed
- Graduate of any four-year business behavioral discipline course
- Directly manage operations for some of Spyder’s largest Key and EDI accounts
- Coordinate with Replacement Components’ Sales and Operations groups to expedite orders when required
- Graduate of any 4-year business or behavioural discipline course
- Background in offshore service operations is an advantage
6
Experience For Associate Customer Service Manager Resume
- Daily customer service functions
- Dispatch product/parts through established service delivery logistics channels
- Escalate technical customer problems to the Extreme Networks Technical Support Team
- Interface with Extreme Networks TAC, Sales or global teams as required
- Delivers at or above required customer service support metrics, over time
- Well versed in MS Office (Excel, Word, PowerPoint and Outlook)
7
Experience For Weekend Associate Customer Service Representative Resume
- Deliver customer support via social-collaboration
- Manage product quality issues as needed (FSB’S)
- Assist Senior CSM’s with management of the MR assigned service contracts
- Act as Customer’s Supply Chain Expert and utilize information to build strong relationship and rapport with internal Customer Development (sales) team and Supply Chain Planning team
- Analyze customer scorecard metrics for gaps vs. Unilever KPI’s of similar metrics. Recommend action steps to mitigate ongoing issues or substandard results
- Provide work direction and supervision to team members and is the first point of contact for assistance with challenging situations
- Monitor the performance of team members and provides coaching to insure daily and monthly objectives are achieved
8
Experience For Seasonal Associate Customer Service Resume
- Address and resolve issues raised by internal and external customers on an ongoing basis
- Evaluate the customer’s supply chain to ensure that the customer benefits from a mutually integrated supply chain with Unilever
- Participate in the execution (either pilot or full roll-out) of new programs
- Continual change via customer initiatives that could counterbalance Unilever SC directives
- Write and administer annual performance appraisals
- Conduct annual review and revision of ISO documents specific to area of responsibility
9
Experience For Associate Customer Service Center Analyst Resume
- Retrieve and process material set up information from Business and ensure accurate entry into SAP. Includes all SAP form creation and submission to TSG Tracker (MRF, BOM, Costing, etc.)
- Manage and facilitate bulk SO/PO entry into SAP
- Manage and facilitate manual SO entry into SAP
- Validate and update SO information to ensure timely processing (i.e. bulk depletion, customer SKU management, storage location corrections and adjustments, pricing V.25)
- Work with sales & production team actively to identify any data or system issues on customer commits/orders
10
Experience For Associate Customer Service Supervisor Resume
- Initiate credit release reports and work with A/R and Sales to manage credit issues
- Assist in set up of items in customers’ systems
- Ensure data integrity in respective systems (SAP/VAS Tracker/IBT/vendor portals, etc.)
- Work with Sales teams/Customers on order issue resolutions (i.e. extensions, errors, inquiries, etc.)
- + Provide front-line care center support to patients and handle escalations from patients, as applicable by using dynamic communication skills to identify patient unmet needs and utilizing effective objection handling techqniques
- + Partner with assigned internal and external stakeholders to meet care center needs for patients, meet individual needs of Health Care Providers (HCP) and patients in assigned territories and monitor and intervene with “at risk” patients when necessary
- + Solution orientated with a “can do” attitude and proactive, bias for action nature
List of Typical Skills For an Associate, Customer Service Resume
1
Skills For Associate Customer Service Specialist Resume
- Basic math skills and numerical accuracy
- Experience in compiling and presenting reports as well as analyzing and identifying trends
- Demonstrate ability to make decisions independently, in the best interest of the customer and HMH, providing authorizations utilizing approval matrix
- Prioritize and resolve customer issues via email and proactive phone outreach, ensuring to deliver outstanding service to Bloomberg Media's customers
- Experience of working with and delivering results to key stakeholders
- Proven ownership in managing and resolving escalations
2
Skills For Associate Customer Service Rep Resume
- Experience dispatching products through RMA logistics carriers – UPS, FedEx, etc
- Customer service experience in brand manufacturing or Sales/Retail Mgmt
- Demonstrated lean manufacturing participation
- Experience monitoring agent performance
- Maintain a strong working relationship with the employment agencies
3
Skills For Associate Customer Service Resume
- Experience in managing medium size projects and complex processes requiring policy enforcement and implementing business changes
- Excellent knowledge of excel and MS Office
- Conducts all work relations on the tenants of good guest relations, mutual respect and quality customer service
- Validate purchase order information and process a high volume of requests in our Oracle ERP system
- Microsoft Office experience
- Experience in customer care, helpline or patient support role, in a Customer Care and/or Sales Associate capacity
- Experience in the BPO/Call center or Shared Services environment, preferably with ANZ/APAC markets
- Demonstrated EHS participation and support
4
Skills For Associate Customer Service Repesentative Resume
- Experience with Microsoft Office Suite software (Excel, Word, Access and Outlook)
- Demonstrated commitment to the Amgen Values and Leadership Practices
- Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
- Work with BA team and Allocation team to review and advise on oversold items in an effort to align orders prior to allocation
- + 2+ years of experience in customer care, helpline or patient support role, in a Customer Care and/or Sales Associate capacity
5
Skills For Associate Customer Service Rep-triage Resume
- + 2-3 years experience in the BPO/Call center or Shared Services environment, preferably with ANZ/APAC markets
- + Demonstrates initiative and innovation to generate ideas and solutions in different situations
- Successful completion of 6 months Lead Customer Service Agent functions and/or relevant customer service, order management and /or leadership experience
- Demonstrated ability to train and coach
- Positive attitude, professional image, strong work ethic, enthusiastic, flexible and has initiative
6
Skills For Associate Customer Service Manager Resume
- Invoicing of all external clients using SAP for all billing, credits and invoicing
- Handling requests from commercial team including stock check, back order assistance, order tracking, claims, and order expedites
- Answering inbound calls when needed
- Identify ways to improve our customer relationships by surfacing and synthesizing issues and providing creative solutions
- Contribute to development of User Acceptance Testing (UAT) testing scripts and perform testing for new product and proposed changes
- Conducts new associate training and provides ongoing training
- Team Commitment: Work in a team frame of mind, soliciting inputs from those outside the ‘formal’ team, resulting in an expanded team environment
- Focused on monitoring daily workload reports and achieving daily Targets
- Handle proactive phone calls to Customers and Partners to obtain information needed for transaction processing and billing
7
Skills For Weekend Associate Customer Service Representative Resume
- Provide new employee training and system enhancement training
- Enhance/develop training materials. Participate in TQM, Community Giving and CSR recognition projects
- Leadership coaching and developing the team
- Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries
- Resolve complex issues using critical thinking to extrapolate from incomplete information
- Familiarity with telecoms and/or computer networking industry
- Position requires visiting the customer’s office 1-2 times per week
8
Skills For Seasonal Associate Customer Service Resume
- Presents a professional presentation at all times to all contacts, promoting the true intentions of Customer Service
- Ensure a smooth flow of communication with internal departments that O2C work directly with such as Sales, Sales Operations and Engineering Teams
- Respond to all Revenue, SOX and Audit Team Queries and requests for information pertaining to the Cloud and Consumption transactions processed
- Develop in-depth knowledge on specific processes and be responsible for training
- Responsible for ensuring services are scheduled for delivery to meet customers' requests and confirmation communicated to customer
- Team player, self-starter, persistent, tactful, and persuasive with the ability to assume increasing levels of responsibility
- Be responsible for customer base including North American Electrical Distributor, OEM, and Retail accounts
- Understand and be accountable for manufacturing metrics that pertain to the group (EHS, Quality, and Service)
9
Skills For Associate Customer Service Center Analyst Resume
- Assist PSS in troubleshooting technical issues and process product failure complaints when appropriate
- Engage technology, requisition engineering and operations to seek resolution to customer product issue
- Participate in organization activities to meet or exceed company objectives while representing Wolters Kluwer within the industry
- Provides work direction and supervision to team members and is the first point of contact for assistance with challenging situations
- Monitors the performance of team members and provides coaching to insure daily and monthly objectives are achieved
- Actively seeks to improve our Quality Management System with the goal of improving current practices
10
Skills For Associate Customer Service Supervisor Resume
- Addresses and resolves issues raised by internal and external customers on an ongoing basis
- Provide ongoing feedback to a group of CSR’s to maintain and improve performance
- Accurately and compliantly execute Amgen’s policies and procedures governing the order to cash process
- Complete all training requirements on time
- Collaborates with cross-functional teams in completing launch activities
- Triage incoming communications from Amgen’s business partners, physicians, and patients to the appropriate parties
- Responsible for production and ad hoc reporting
List of Typical Responsibilities For an Associate, Customer Service Resume
1
Responsibilities For Associate Customer Service Specialist Resume
- Provide front-line care center support to patients and handle escalations from patients, as applicable by using dynamic communication skills to identify patient unmet needs and utilizing effective objection handling techqniques
- Individual Performance Management including a proven record of delivering quality service
- Experience working with Oracle ERP (preferably Oracle R12) desirable
- Previous Experience working with Salesforce CRM or equivalent case management system is desirable
- Knowledge of Cloud/ SAAS business models and experience with subscription billing and consumption (usage-based) models desirable
- Previous experience handling English queries
2
Responsibilities For Associate Customer Service Rep Resume
- Knowledge and experience in Customer Service department
- Knowledge and experience in the pharmacy industry
- Tracking, correction and processing of missing, misread or
- Marketing and sales educational background
- Provide professional and efficient service to customers in the assigned function using defined processes, procedures, tools and system as follows
- Customer complaints including, but not limited to, missed
- Fundamental understanding of computers and processes
- Open for all the shifts(Including Night Shift)
- Mange Billing disputes
3
Responsibilities For Associate Customer Service Resume
- SERVICE LEVEL AND PRODUCTIVITY
- Shipments and incorrect drop-offs and requests for credit
- Work extensively with the computer and phone
- Communicate decisions to commercial team and notify commercial team of any potential order issues
- Provide schedule dates for shipments and availability requests
- Take ownership of delivery schedule issues (date & information availability) and coordinate directly with supply chain for schedule improvements and manual reallocations, when necessary
- Acquire knowledge of SAP, Shop Floor Control, SDFC, Business Objects, Skype, Supplier Net, Microsoft Office, Empower and/or any other relevant production tracking system
4
Responsibilities For Associate Customer Service Repesentative Resume
- Prepares and administers annual performance appraisals
- Interviews and hires new associates
- Assist supervisor in the preparation of performance appraisals
- Compile daily and monthly statistics for CSR’s and prepare monthly progress reports for supervisor
- Develop and revise work methods to improve processes
5
Responsibilities For Associate Customer Service Rep-triage Resume
- Facilitate the processing of orders, invoices, product complaint credits, product replacements, ensure product return policy compliance, and product recall operations
- Engage in Continuous Improvement initiatives, programs and projects
- Review and maintain departmental Business Practices
- Manage customer/partner relationships on a transactional basis in the Shared Service Center in Pune
- Quickly respond to customer calls, web cases, emails and chats - deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Drive and obtain support for Order Management process improvements
6
Responsibilities For Associate Customer Service Manager Resume
- Facilitate a positive and productive team environment - leverage collaboration as a tool to solve business and customer problems
- Develop agents to provide exceptional customer service support to end users
- Monitor, mentor, and coach the Tier 1 team on a daily basis
- Interview and hire representatives for the Customer Relations Team and new programs
- Provide superior follow up to the Customer Relations team
- Answer questions and ensure they are captured in the knowledge base
- Forecast calls and staff accordingly for peak season
- Collaborate with the Tier 2 team supervisor for process improvement
7
Responsibilities For Weekend Associate Customer Service Representative Resume
- Lead and motivate a large team of temporary staff members
- Proficiency in MS Office (specifically Word and Excel)
- Minimal travel required (approximately 10 percent)
- Daily backlog management: Purchase orders, change orders, shipment coordination, and reservation management
- Visit Customers and Build Relationship, and/or Coordinate customer visits
- Process and qualify Maxim Procedures and Policies
- Information dissemination: Analyze forecasts, track project status, monitor design opportunities, understand and implement customer goals and objectives, follow market trends, and control the customer’s perception of Maxim within the factory
8
Responsibilities For Seasonal Associate Customer Service Resume
- Work with legal to respond to customer contracts, programs, and terms & conditions
- See situations from a Macro point of view
- Provide clients with correct answer in regards to the account(s) in question
- Verify and update account information. This includes demographic information and correct insurance information
- Transfer accounts to appropriate queues for follow-up
- Handle client complaints in a professional and serious manner
- Review accounts for accuracy (correct statement groups, financial class, etc.)
9
Responsibilities For Associate Customer Service Center Analyst Resume
- Process adjustments as necessary (settlements, refund requests, etc.)
- Perform follow-up on worked accounts when necessary
- Review and work daily correspondence received from patients
- Assist with account audits when necessary
- Elevate problems or trends to the department Manager
- Provide guidance and assess performance of subordinates
- Knowledge of quality procedures and concepts
10
Responsibilities For Associate Customer Service Supervisor Resume
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Adobe, and Visio
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from customers and the public
- Direct account management of International customers
- Advanced computer user (Office and JDE, SAP or similar)
- Gander Mountain is a responsible licensed federal firearmsseller.
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