Customer Service Consultant Resume Sample
Blair Erdman
99019 Robb Ways,
Los Angeles,
CA
+1 (555) 864 4356
Work Experience
Customer Service Consultant
08/2016
-
PRESENT
Chicago, IL
- Working knowledge of Scotia Service and Complaints Resolution Standards and Procedures
- Thorough knowledge of the roles and responsibilities of other Bank service and support functions across all delivery channels as applicable to Commercial Banking
- Thorough time management & organization skills in order to maximize productivity and satisfy the requirements of the Centre
- Working knowledge of related regulatory requirements including OHS, KYC, AML, CDIC, and Privacy legislation
- Trouble shoot administration issues to ensure achievement of Customer Service targets
- Troubleshoot administration issues to ensure achievement sales and conversion targets
- Assist the Customer Services Team with achieving monthly targets and KPA's
- Supporting the operational functions of Customer Service collectors
Customer Service Consultant, Lubes
10/2010
-
06/2016
Chicago, IL
- Resolving all Internal and External queries within set turnaround times
- Conducting work quality assessments and completing reports for work quality assessments
- Compiling performance presentations for all departmental performance reviews
- Solicits and writes new P&C policies
- Follows consistent sales process for all prospects for
- Global Mobility Principles and Provisions
- Accountability and Accuracy
Customer Service Consultant Intern
08/2005
-
06/2010
Boston, MA
- Develop Self and Other
- Working knowledge of Bank’s
- Working knowledge of branch
- Thorough knowledge of the Bank's
- Thorough knowledge of the Bank’s on-line interactive systems
- Working knowledge of branch regulations, policies, procedures, operations and
- Make the process easy for our customer
- Working knowledge of Bank’s regulations, policies, procedures and operations
Education
Purdue University North Central
2001 - 2005
Bachelor's Degree in Human Resources
Professional Skills
- Excellent interpersonal skills with a focus on rapport building, listening, and questioning skills
- Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
- Good communicator with strong organizational and problem solving skills
- Experience using bilingual skills in a business environment
- Strong customer service/people skills
- Excellent computer skills (MSoffice, Outlook & SAP)
- Have excellent English verbal and written communication skills (essential)
How to write Customer Service Consultant Resume
Customer Service Consultant role is responsible for english, customer, computer, japanese, training, command, microsoft, general, retail, organizational.
To write great resume for customer service consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Consultant Resume
The section contact information is important in your customer service consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Consultant Resume
The section work experience is an essential part of your customer service consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Consultant resume experience can include:
- Excellent customer service skills with a strong command of written and spoken English
- Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills
- Excellent verbal and written skills in at least one or more of the following languages: Mandarin
- Apply strong problem solving skills to resolve complex account issues
- Strong computer skills (windows and internet navigation) and comfort working with cable products & services
- Strong learning skills about products, industry trends and new technology
Education on a Customer Service Consultant Resume
Make sure to make education a priority on your customer service consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Consultant Resume
When listing skills on your customer service consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service consultant skills:
- Excellent communication skills and enjoy interacting with customers and delivering excellent customer excellence
- Proven experience in an office based customer service environment Demonstrated strong understanding of customer’s needs/ behaviours
- Excellent understanding of Retail Technology and good computer and iPad skills required
- Demonstrated customer-focused attitude with excellent problem-solving skills
- Effectively de-escalate customer issues using empathy and conflict resolution skills
- Excellent customer service skills with a strong command of ARABIC & FRENCH (Mandatory)
List of Typical Experience For a Customer Service Consultant Resume
1
Experience For Sales & Customer Service Consultant Resume
- Excellent verbal and written skills in Italian
- Good verbal and written English language communication skills are essential
- Strong interpersonal skills with the ability to quickly build rapport
- Excellent time management, including punctuality & workload prioritisation
- Demonstrated strong understanding of customer’s needs/behaviours
- Confident and sound decision making skills
- A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
2
Experience For Customer Service Consultant, Lubes Resume
- Prior Front Office experience is required
- Fluent in English and highly desirable to have Arabic language skills
- Proven telephone / email-based customer service experience
- Effectively deal with prospect resistance and overcome rejection
- Effective multitasking and prioritization
3
Experience For Accounts Customer Service Consultant Resume
- Providing an outstanding experience for AMP customers
- Passionate about delivering a sensational customer experience and being a brand ambassador
- A year’s experience in customer service with up selling and cross–selling in a contact center environment is an advantage
- Strong understanding of customer’s needs/behaviours and a passion for delivering exceptional customer service
- Proactive and intuitive with strong problem solving capabilities
- Experience in managing End to End lifecycle management of international assignees gained in a complex international corporate environment
4
Experience For Mobility Customer Service Consultant Resume
- Experience of working in high traffic stores/environment in a multicultural environment
- Proven passion for Customer service and managing the customer relationship
- Previous experience or knowledge in electrical, lighting, or associated industries (Desirable)
- Excellent Training - Paid
- Administers and review design team requirements prior to management approval
- Initiates and adjusts project priorities based on management directives
5
Experience For SAP Customer Service Consultant Resume
- To build up a very strong sales team
- Respond to freight forwarding client queries while developing an effective relationships with client base
- Strong team player that contributes to creating a motivated team environment
- Experience working in a Contact Centre
- Extensive freight forwarding operational and customer service experience
- Broad experience of customer service best practice obtained in a B2B or B2C environment
- Passion for the customer and the customer’s experience
6
Experience For Customer Service Consultant, Festive Contract Resume
- Two or more years of Customer Service experience required
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls, outbound calls, and E-Mails
- Experience 2-5 years in Sales, Service & Maintenance and General business administration of air-conditioning firm, of management level
- Good command of English communication TOEIC 500 UP
- Previous experience in customer service, retail services, and call contact environment
7
Experience For Hiring Event Customer Service Consultant Resume
- Or more Customer Service experience: Required
- Previous experience in a Clinical or Medical Assistance Environment highly desirable
- Customer service experience in a call center environment, both inbound and outbound is REQUIRED
- Experience within the financial services sector would also be advantageous
- Receive & make phone calls to our customers and resolve issues in a timely, friendly and effective manner
- Drive process with strong attention to detail
- Work in a fast paced, customer service environment with strong attention to details
8
Experience For Customer Service Consultant Intern Resume
- Demonstrate empathy through written word
- 1-3yrs Financial Services experience in an administrative role, preference for someone with Life / Group Insurance background
- JDE and Siebel system experience desirable but not essential
- Demonstrate a successful track record of working in an administration role
- Previous sales/ retail experience, preferably in a luxury environment
- Using a range of systems and digital tools to meticulously record information for reporting and case resolution
- Assisting the wider Customer Service Team when required by taking on tasks to assist other members of the team with key activities to manage workloads
9
Experience For Customer Service Consultant Inquiries Resume
- Completing reports, costings and answering customer queries in a professional and timely manner
- Analysing undelivered reports and ensuring revenue recognition at month end
- Taking inbound calls and providing exceptional customer service
- Providing customer service support for specific freight forwarding clients
- Reporting & managing incidents with Capita’s third party suppliers
- Enhancing and strengthening the relationship between the customers and our client
- Generating sales and providing exceptional customer service
10
Experience For Customer Service Consultant, Live Chat Resume
- Maintaining regular contact with builders and their clients including support of customer software requirements
- Providing a welcoming, friendly and informative style of customer service
- Identifying and resolving customers’ requests
- Raising Corrective Action Requests for all ongoing issues
- Working with your team to provide a professional and productive service to our clients
- Working with your team to provide a professional and productive service to our client`s
- Dealing with telephone and email queries in a professional manner
- Adhering to strict codes of confidentiality and GDPR
List of Typical Skills For a Customer Service Consultant Resume
1
Skills For Sales & Customer Service Consultant Resume
- Perform all responsibilities in a consistent, empathetic manner while exercising strong verbal, interpersonal, and quality service skills
- Strong writing skills (French and English)
- Provide excellent customer service and effectively promote and cross-sell the Bank’s range of products
- Good verbal communication and listening skills
- Strong focus on customer service and part of the customer feedback process rating their overall experience with client and the Consultant handling their call
- Develops skills, trains and enables learning on the job
- The ability to communicate clearly and fluently using proper words, phrases and grammar. Superior soft skills and telephone etiquette
- Strong ability to demonstrate the flexibility and adaptability to adjust to flexible working hours as required by the work responsibility
- Post-Secondary Education Completed, preferably business related or demonstrate strong interest to pursue career in the banking sector
2
Skills For Customer Service Consultant, Lubes Resume
- Enjoy delivering excellent experiences to customers
- Proven experience in Customer-facing roles
- Contact centre experience with expertise in providing excellent customer service
- Strong configuration experience as SAP Customer service & Warranty Management Consultant
- Work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests
- Identifying and investigating problems and providing effective solutions
- Rewarding benefits package-Your well-being is top priority
3
Skills For Accounts Customer Service Consultant Resume
- Working with other departments within our organisation to provide excellent customer service
- Working with other department`s within our organisation to provide excellent customer service
- Developing an effective relationships with client base
- Able to demonstrate ownership for issues pertaining to customer service questions, including researching and providing solutions
- Experience in actively contributing to increase sales through anticipating, understanding and addressing customer needs
- Freight forwarding operational or freight forwarding customer service experience
- Pursues work with energy and a strong accomplishment orientation; focusing attention on achieving key goals
4
Skills For Mobility Customer Service Consultant Resume
- Previous experience of providing outstanding customer service
- Previous experience providing outstanding customer service
- To be able to plan and prioritise work load based on achieving personal goals and providing a high level of customer service
- Experienced in customer service with up selling and cross–selling in a contact center environment
- Experienced in customer service with up selling and cross–selling in a contact centre environment
5
Skills For SAP Customer Service Consultant Resume
- Basic salary between £16,000 - £16,500 depending on experience
- Management sales teams to be effective in both the service and finding more customers
- Experience within the Asset Management industry or within FinTech supporting asset managers
- One or more years of Medical Billing and/or Medical Documentation experience required
- Experience 5-10 years in Sales, Service & Maintenance and General business administration of air-conditioning firm, of management level
- Computer literate i.e. good working knowledge of Microsoft Office applications
- Demonstrate professionalism and diplomacy with a true passion for customer service and doing what is necessary to resolve customer issues
6
Skills For Customer Service Consultant, Festive Contract Resume
- Communicate errors and enhancement requests with local development staff and colleagues in PD, taking into consideration client priorities
- Provide excellent reactive and proactive customer service (including acquisition, retention and technical support) for Fido products and services
- Relevant financial services industry experience (banking, insurance, superannuation and investments) would be highly valued
- Experience in identifying sales and customer retention opportunities
- Respond to customer contacts relating to ANZ Lubricants Business in an efficient, cost effective and customer responsive manner
7
Skills For Hiring Event Customer Service Consultant Resume
- Strong exposure in supporting customers thru different channels in a contact centre environment (calls, emails, chat, social media, etc.)
- Proactively provide beneficial solutions to customers to enhance their banking experience
- Previous Experience in the Freight Forwarding Industry required
- Managing and submitting quotations for existing customers and prospects through effective use of margin management tools
- Working knowledge of MS Office suite applications JDE and Siebel system experience desirable but not essential
- Liaising with other departments across the business to ensure effective and timely issue resolution
- Demonstrated ability in program administration
- 9 months of experience in a customer contact environment
8
Skills For Customer Service Consultant Intern Resume
- Excellent time management, including punctuality
- Demonstrated ability to handle multiple assignments, competently, accurately and efficiently required
- SAP CRM development experience
- Solving customer issues/queries in conjunction with responsible departments and raising Corrective Action Requests for all ongoing issues
- Ensuring all responsible parties are informed and customer files updated regarding changing client requirements and/or KPI's as they occur
- Collating and managing the orders for, regulatory, registration samples, etc. Maintains the necessary records for reporting purposes
9
Skills For Customer Service Consultant Inquiries Resume
- Taking customers through a thorough needs analysis, making suitable product recommendations and organizing test drives
- Assisting the external sales team with identifying and securing new business opportunities
- Demonstrating our product range and educating customers on the benefits of advances in lighting, electrical, and home automation solutions
- Maintaining and updating customer records using the CRM tools in line with GDPR compliance
- Educating customers on self-service channels like phone banking, internet banking and mobile apps
- Assigning calls to the engineers working with the engineering team lead
- Ensuring engineers regularly update their calls chasing those with outstanding updates
- Managing small chargeable work requests, pricing and billing through the Service Desk system
- Providing central management of Field Engineer whereabouts, ensuring all engineers have called in each morning
10
Skills For Customer Service Consultant, Live Chat Resume
- Supporting existing and new products and services, to reduce costs and to increase profitability for the company
- Producing accurate Daily, Weekly and Monthly Reports as required and mandatry reporting
- Managing and developing relationships with key customers and relevant contacts within that business
- Supporting with further business development and continuously looking for opportunities for growth
- Completing reports, costings and answering customer enquiries in a professional and timely manner
- Understanding of Single Exit Pricing
List of Typical Responsibilities For a Customer Service Consultant Resume
1
Responsibilities For Sales & Customer Service Consultant Resume
- Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment
- Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
- Excellent English verbal and written communication skills essential
- Excellent verbal and written English language communication skills are also essential
- Excellent verbal and written English land Korean anguage communication skills are essential,
2
Responsibilities For Customer Service Consultant, Lubes Resume
- Excellent verbal and written English & Japanese language communication skills are essential,
- Strong computer skills (windows and internet navigation) and comfort with cable products and services
- Excellent communication skills via telephone, email, Internet, and face-to-face
- Excellent verbal and written English language and native Japanese communication skills are required
- Excellent verbal and written English language and native Japanese communication skills are essential
- Excellent interpersonal and communication skills and can interact and build rapport with customers without the need of a script
3
Responsibilities For Accounts Customer Service Consultant Resume
- Demonstrate exemplary customer service skills in every interaction
- To have excellent time management and organisational skills
- Is willing to learn new options/offerings and upgrade their skillset to better serve customers
- Proven customer service or sales experience (Essential)
- Those without prior experience but interested to join this line is welcomed
- Have exceptional time management skills
- Strong Financial experience in an administrative role, preference for someone with Life or Group Insurance background
- Experience working with a CRM system such as MS Dynamics would be an advantage
- Customer Service experience essential, ideally within a contact centre environment
4
Responsibilities For Mobility Customer Service Consultant Resume
- Previous experience of Salesforce desirable
- Basic management abilities, including planning, organizing, prioritizing, and policy administration; ability to handle multiple tasks simultaneously
- Provide general tactical account management for assigned customer(s); prioritize, fulfill, or delegate customer requests
- Experience in sales is added advantage
- Experience as consultant, ESCO, engineer are valued; ability to earn trust from customers
5
Responsibilities For SAP Customer Service Consultant Resume
- Proactively develop strong relationships with our internal and external customers
- Excellent Pay progression model
- 1-2yrs Financial Services experience in an administrative role, preference for someone with Life / Group Insurance background
- Self-managed and has strong attention to detail
- Previous inbound contact centre or customer service experience in a commercial environment
- Relevant contact centre experience, preferably in financial support
- Project Management / Six Sigma-Organizational Effectiveness certified
- Good query management
- Act upon feedback from clients in order to improve the customer experience and based on this insight suggest enhancements to product development
6
Responsibilities For Customer Service Consultant, Festive Contract Resume
- Deliver a superior customer experience
- Awareness of competitor activity and innovation with potential to translate this into our business to enhance customer journey/ experience
- Flexibility in project assignment works to support new initiatives of the Customer Experience team and shared deliverables
- Previous experience in a customer service environment, preferably within the luxury retail sector(desirable)
- Initiating and maintaining relationships with customers through outbound sales activities
- Conducting business development and networking activities to generate sales
- Maintaining customer's processes and procedural daily requirements
- Solving customer issues/queries in conjunction with responsible departments
- Producing accurate daily, weekly and monthly reports as required
7
Responsibilities For Hiring Event Customer Service Consultant Resume
- Taking full responsibility for all
- Handling calls and emails from customers in a professional manner
- Following up responses from all the parties involved to ensure the customer’s Service Level Agreements are met
- Managing the call queue to ensure customers receive a response from an engineer within the required timescale
- Escalating incidents where appropriate to ensure that the required response level is delivered
8
Responsibilities For Customer Service Consultant Intern Resume
- Liaising with Account Managers & Key Account Service Managers where applicable
- Managing Network Services incidents with BT, Gamma and other line providers
- Managing the Pre Maintenance Inspection process
- Anticipating and understanding customers’ needs, proactively resolving service or product related issues with specialist after-sales knowledge
- Operating in accordance with Burberry’s approved policies, processes and procedures
- Sourcing non-stocked brands and liaising with suppliers on pricing and availability
- Agreeing and where appropriate taking payment for orders placed and liaising between customer and credit control team
- Maintaining product and pricing information on the builder’s database
- Liaising with operations on delivery
9
Responsibilities For Customer Service Consultant Inquiries Resume
- Working knowledge of Oracle 11i data entry an advantage
- Working knowledge of Word, Excel, Email and Internet Competent typist
- Understanding own and other’s responsibilities within the department
- Providing courteous, responsive and
- Providing courteous, responsive and accurate service to customers via
10
Responsibilities For Customer Service Consultant, Live Chat Resume
- Managing FMCG returns as per SOP
- Manging internal Customer relationtionships
- Working knowledge of Word, Excel, Email and Internet
- Maintaining customer's daily processes and procedural requirements
- Being a change agent ability to live with and manage ambiguity
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