Learning Administrator Resume Sample
Vincent Dibbert
1123 Anahi Wall,
Philadelphia,
PA
+1 (555) 876 8785
Work Experience
Learning Administrator
06/2016
-
PRESENT
Los Angeles, CA
- Leverage computer expertise, including Microsoft Office, such as Word, Excel, and Outlook
- Possession of excellent organizational, interpersonal, and time management skills
- Work with management to improve account learning’s business processes and end-user experience
- Build classes within the Learning Management System
- Process training requests and communicate with leaders and staff via email and phone to schedule training
- Approve PTO/Time Sheets for staff
- Manage building access requests for team members
- Coordinate with facilities, SPOC and administrative assistants, as needed, to meet training logistic needs
Learning Administrator With English & French
01/2012
-
12/2015
Philadelphia, PA
- Maintain/order supplies for the team
- Assist with logistics and media for quarterly Leadership & Team meetings (includes managing outside vendors)
- Oversee & coordinate department moves (PHX) and workspace changes
- Assist with expense report entries for the team
- Reserve conference rooms for team as needed
- Order all Hardware/Software and equipment required for all staff (in office and WAH)
- Ship all training materials (wall media, etc.) required for onsite training events
- General purchasing for L&P team
Educational Services Learning Administrator
07/2005
-
07/2011
Boston, MA
- New Hire setup (order hardware/software, credit card)
- Assist with team travel and expense reports
- Take minutes for various department meetings
- Support department managers administratively, as needed
- Ensures LMS and learning object configuration are up-to-date and accurate by partnering with course owners/requestors, performing and supporting system and related audits, taking part in data and report validation
- Establishes course structure standards for learning management systems
- Creates guidance for trainer and training manager engagement with the learning management systems, provides training to Trainers and Training Managers in their use of the learning management systems
- Trouble-shoots tool and technology issues (LMS, mobile platform, scheduling tool, etc.) identifies/implements solutions, and escalates for resolution as needed
Education
Loyola Marymount University
2001 - 2005
Bachelor's Degree in Education Technology
Professional Skills
- Strong Communication skills: writing process and guidance documents, and presenting ideas or briefings
- Strong analytical skills, critical thinking
- Strong organizational and time management skills with the ability to multi-task to meet deadlines while producing high quality output
- Attention to detail and good analytical, problem solving and decision-making skills
- Develop self by actively seeking opportunities for growth, share knowledge and experience with others, and act as a strong brand ambassador
- Work with a wide variety of users with differing levels of computer skills
- Effective partnership and relationship building skills with immediate supervisor, managers, co-team members and key stakeholders
How to write Learning Administrator Resume
Learning Administrator role is responsible for interpersonal, travel, english, reporting, credit, training, database, purchasing, security, telephony.
To write great resume for learning administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Learning Administrator Resume
The section contact information is important in your learning administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Learning Administrator Resume
The section work experience is an essential part of your learning administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous learning administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular learning administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Learning Administrator resume experience can include:
- Collaborates with business partners to identify reporting requirements and creates reports to provide visibility into compliance performance and other reports as needed by the business
- Responsible for the integrity of the data in all Learning Management Systems. Conducts quality assurance reviews and develops/implements corrective actions, practices, and processes to ensure consistent data integrity across all learning management systems
- Strong IT skills: solid knowledge of Windows applications
- Strong communication skills, both verbally and written, and proven ability to interact with staff of various levels
- Excellent written, oral, facilitation and interpersonal communication skills
- Strong analytical and quantitative skills; comfort with data and numbers
Education on a Learning Administrator Resume
Make sure to make education a priority on your learning administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your learning administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Learning Administrator Resume
When listing skills on your learning administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical learning administrator skills:
- Outstanding oral, written and interpersonal communication skills, including reviewing work for conciseness and accuracy
- Build relationships and communicate effectively in order to positively influence peers and other stakeholders; and
- Communicate effectively with people of all job levels (managers, trainers, vendors)
- Providing direct support to internal and external clients for issues that are experienced
- Experience required in related field (learning administrator, training coordinator, or training administrator professional, systems administrator)
- Experience with training evaluation and reporting
List of Typical Experience For a Learning Administrator Resume
1
Experience For Learning Administrator With English & French Resume
- Communicating Effectively (verbal/written)
- Resilience & personal effectiveness
- Determine opportunities for an improved customer experience or efficiencies in workflows
- Maintaining learning catalogue, schedules courses, assigns participants, creates employee profile for new hires in the Learning Management System
- Planning and co-ordination of meetings
- Arranging both in-house and external conference functions and events
- Managing difficult conversations and difficult decisions
- Achieving personal work and objectives
2
Experience For Junior E-learning Administrator Resume
- Performs sorting, filing, and cross referencing of materials and documents. Establishes filing system, if/when needed
- Produces virtual instructor-led classes using web conferencing tools such as WebEx, Skype, GoTo Meeting, Green Screen, and Telepresence
- Works as an integrated member of the Learning Technologies team: as needed - collaborates and contributes to the planning, preparing, and implementation of new learning tools, technologies and platforms
- Provide recurrent and custom reporting in learning & development out of the Learning Management System
- Organises and attends meetings, taking minutes and keeping notes
- Maintain learning catalogue, schedule courses, assign participants, create employee profile for new hires in the Learning Management System
3
Experience For Educational Services Learning Administrator Resume
- Responds to daily phone or email inquiries regarding client and JLL training courses and schedules
- MyDevelopment Learning Administrator for all Account related training housed on MyDevelopment
- Fluent in English and German/Italian/Spanish/French (proficient in speaking and writing)
- Fluent in English and French (proficient in speaking and writing)
- Maintains stand-alone learning platforms and integrates with the LMS
- Maintains scheduling and event calendars
- Types and distributes meeting notes, routine correspondence, and reports
- Knowledge in using Success Factors/Cornerstone OnDemand would be an advantage
4
Experience For Global Customer Learning Administrator Resume
- Off duty education leading to post
- Secondary and graduate degrees, monitor the progress of students pursuing on
- Office Administration and support
- Mails documents and newsletters and other information as and when required
- Prepares and types documents, letters and reports
- Co-ordination and implementation of office procedures
- Receives and responds to correspondence
- Utilises, reconciles and manipulates data for management reports from different internal and external sources
5
Experience For Training / Learning Administrator Resume
- Captures data in standardised format
- Manages, maintains, and updates a wide variety of records, reports and files
- Adheres to agreed service level agreements
- Greets refers and assists visitors, clients, callers, staff and others and handle their inquiries, and direct them to the appropriate persons according to their needs
- Develop deployment plans for learning courses including class schedules and logistical requirements
- Completes invoicing as and when required
- Monitors the use of expenditures and keeps record thereof within the department, for the manager
- Complies records, organises, maintains files and posts records
- Competitor and Cultural Sensitivity
6
Experience For Professional Development & Learning Administrator Resume
- Conduct Pre-Engagement Call with event’s stakeholders
- Develop and maintain internal and external relationships with key stakeholders relevant to your projects and tasks, building knowledge of Talent Development within EY to effectively identify and communicate priorities
- Liaise with Global Shared Services (GSS) colleagues to provide instructions on off-shore actions and support required
- Send communications to facilitators and learners within required timescales and be comfortable liaising with facilitators and learners on queries or to resolve issues
- Coordinate logistical details for the Hines’ Management Orientation Program (MOP), including communication with participants, managers, regional contacts, and vendors
- Actively participate in team initiatives which establish L&D’s credibility within the company including developing efficient processes/systems, increasing usage of myLearning, marketing learning programs, and building relationships with employees of Hines
7
Experience For E-learning Administrator Resume
- Manage global training records and content within a learning portal/LMS, including uploading and organizing courses, managing training curriculum, assessments, and surveys
- Manage the creation and execution of functional requirements in support of global training initiatives
- Provide the highest quality customer support to resolve content and technical issues
- Adapts Conduent and standard processes to customer needs based upon defined course/ session scope
- Coordinate event preparation and logistics; including room and equipment reservations, arrivals, departures, security lists, catering, class materials, training floor standards, supply inventory, etc
- Maintain Learning SharePoint sites including learning reports, learning calendars and program facilitator materials etc
8
Experience For Ib Learning Administrator Resume
- Support the preparation of Career Development learning and other Talent learning materials
- Develop and maintain a centralized calendar of all facilitator-led courses held across the region to provide support to Learning Committees
- Provide support to build and manage all Learning intranet pages
- Draft communications for learning as needed
- Provide assistance with the rollout of any new Learning initiatives or regional support as needed
- Coordinate course/event calendars in Knowledge Depot
- Respond to customer requests, build and maintain relationships (internal/external partners)
- Coordinate activities with external vendors
- Assist Talent Advisors (“TAs”), facilitators and Learning Committees with; course creation, new course offerings, obtaining registration links, coordinating employee registration, attendance sheets, course evaluations, and obtaining reports
9
Experience For Learning Administrator With English Resume
- Assist course facilitators with all factors that support with the operational local delivery of learning, including pre-work, course material collation along with completion certificates and credit assignment
- Send outstanding learning reminder follow up emails to employees who are overdue on their learning requirements, using agreed templates and timeframe
- Assist TAs to maintain learning records, engaging with Global Learning Administrative Service, as required
- Coordinate the logistics of CBC regional function specific training, including budget and costs
- An inexperienced individual contributor with specialized technical and operational knowledge and experience in LMS administration (highly preferably Cornerstone OnDemand) and who can apply advanced learning administration knowledge as he/she manages concerns, queries and requests via phone/chat/email/case management system/other support media
- Provides support in deploying training activities by carefully gathering and analyzing explicit and implicit requirements prior to setting up courses in the LMS
- Sets up/ schedules sessions/classes in the LMS after confirmation from the Global Learning Coordination Team or from Learning Administration Requestors (including course owners)
- Operates, performs, completes and prioritizes tasks with a risk management-oriented mindset and in accordance with defined/to-be defined Service Level Agreements (SLA’s)
- Investigates issues thoroughly, determines methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or escalating inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed
10
Experience For Learning Administrator, Mid Resume
- Partners and aligns with his/her team lead in meeting team and individual goals
- Ensures utmost quality by self-QA of work and as needed of work of co-team members
- Provides consultative advice on how to best setup a course or deliver requirements by performing thorough problem solving, by exhausting all available options before saying “No” and by knowing when to say “No” if and only when needed
- Takes part in or conducts basic LMS and other learning tools-related training
- Partners and aligns with his/her co-team members and thinks of impact to broader team always
- Effectively understands and convincingly communicates information in English by statement, suggestion, gesture, appearance, verbal or written to gain agreement on system limitations, functionality options, concepts, processes and policies
List of Typical Skills For a Learning Administrator Resume
1
Skills For Learning Administrator With English & French Resume
- Excellent administrative and organizational skills with the ability to multitask
- Excellent organizational, communications and interpersonal skills
- Strong PowerPoint, Word, Excel and Lotus Notes skills
- Very good verbal and written language skills in English (C1 - CEFR or equivalent)
- Takes part in documenting, validating and in recommending new or changes to existing LMS procedures
- Experience supporting learner and leadership inquiries regarding courses and course history
2
Skills For Junior E-learning Administrator Resume
- Knowledge and experience using SharePoint or Office 365 for files management and sharing
- Experience with the administration of Learning Management Systems and Sharepoint
- Experience with needs analysis, learning data analysis and report design
- Experience using Service Center and Helpdesk technologies
- Experience with mobile learning platforms
- Extensive experience using MS Office applications: Word, PowerPoint, Excel
- Experienced working independently as well as ability to work with virtual and cross functional teams
- Strong commitment to professional client service excellence and seeing tasks through to completion
3
Skills For Educational Services Learning Administrator Resume
- Relevant professional experience of min. 2 years in HR (learning ideally), customer service or similar
- Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities
- Uccessful customer service experience
- Experience in a corporate or professional services environment
- Has ability to priorities and complete workload within a high pressurized environment
- Being the key point of contact for training events, answer routine inquiries regarding training courses and schedules
4
Skills For Global Customer Learning Administrator Resume
- Learning opportunities through in-house training, webinars and e-learning
- Managing course enrollment including progress tracking
- Creating and managing the overall course structure and setting up course programs based on delivered specifications
- Contributing to overall achievements of required Service Level by maintaining agreed personal targets, assist in ensuring SLA’s and KPI’s are met
- Booking/ Cancelling training courses to ensure maximum participation/attendance
- Identifying and reporting any issue/non-conformity to the Quality Assurance team and actively participating in the correction and prevention actions
- Registering users in our Learning Management System (LMS)
- Troubleshooting and resolving issues related to system functionality and software systems
- Working with Capita Learning Services’ prestigious client bases, which includes many internationally recognised brands
5
Skills For Training / Learning Administrator Resume
- Answering e-learning queries and requests
- Generating e-learning reports as needed
- Handling other e-learning related tasks assigned
- Maintaining the training database for employees
- Distributing course materials and teaching aids
6
Skills For Professional Development & Learning Administrator Resume
- Arranging for cost of training courses to be re-charged to relevant business areas
- Building online assessments and evaluations for courses (End of Course Survey)
- Uncompromising dedication to client and customer happiness
- Learning Management System administration (LMS)
- Adding joiners to the system when necessary
- Adding specific members to an assignment group
- Speaking with the employees, course owners, HR managers and facilities as needed
- Coordinating end-to-end delivery support for multiple events/sessions
- Conduct content publishing activities, including course publishing, testing and troubleshooting
7
Skills For E-learning Administrator Resume
- Observes and manifests utmost integrity in all actions (during pre-onboarding, onboarding and post-onboarding)
- Fluent in English (proficient in speaking and writing)
- Be responsible for implementing learning processes and comply with Talent Development policies and procedures in all aspects of deployment
- Serve as lead SME when interacting with internal/external support teams, technical staff, users, and training team
- Assesses and sets up marketing emails and other learning-related communications
- Extensive knowledge of graphic authoring tools, web-based authoring tools, Microsoft Office applications
- Advanced knowledge of Microsoft Office, SharePoint, and Learning Management Systems
- Comfortable with technology and learning new technology tools
8
Skills For Ib Learning Administrator Resume
- Adapt to changing environment and cope with last-minute requests
- Knowledge of learning and other HR or talent-related technologies
- Use a range of technology platforms, systems and databases to input and track information relating to courses
- Manage implementation of upgrades and customizations for all learning platforms
- Manage user accessibility testing for all digital, customer technologies
- Develop & implement innovative implementations of learning technologies to train, assess competency, and report results
- Upload, manage and support learning content/technology pilots
- Provides direct support to the Learning and Development Coordinator and Course Owner
9
Skills For Learning Administrator With English Resume
- Quick learning capacity, the willingness to learn new tasks, and self-motivated
- Functional knowledge of learning and other HR or talent-related technologies
- Responsible for managing the attendance records of employees
- Enter employee data into the client system to record completion of training requirements
- Knowledge of office and administration procedures and computer software programs
- Career mentor and coach
10
Skills For Learning Administrator, Mid Resume
- Early responsibility and empowerment
- A fast-tracked career where promotion is based on merit, not on years of service
- A flexible and collaborative work environment
- Proficiency with traditional desktop software
- Identify and embrace our purpose and values and put these into practice in their professional life
List of Typical Responsibilities For a Learning Administrator Resume
1
Responsibilities For Learning Administrator With English & French Resume
- Contributes positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to continuously build and update the knowledge database
- Good organizational skills and ability to work independently
- Experience in identifying and suggesting areas for development and partnering to support continuous improvement efforts
- With proven outstanding attendance history (i.e. with minimal instances of unscheduled absence and tardiness)
- Providing recurrent and custom reporting in learning & development out of the Learning Management System
- Maintaining learning documents, schedule courses, assign participants, create employee profiles for new hires in the Learning Management System
- Handling questions from employees, managers, HR business partners in learning administration and resolves technical Learning Management System queries
- Documenting frequently asked questions and ensures that HR portal/Case Management tool is updated accordingly
- Organising logistics remotely for classroom sessions to the extent possible
2
Responsibilities For Junior E-learning Administrator Resume
- Knowledge of adult learning theory, curriculum development, and instructional design
- Reads, aligns and keeps self informed of latest updates and cascaded information and seeks clarification with immediate supervisor when needed
- Observes utmost integrity and develops and maintains mutually trusted and respected relationships with customers, with supervisors and managers, with co-team members and when needed, with vendors, service providers and third parties
- Takes ownership of all assigned tasks, initiatives, and inquiries, makes sure they are resolved/ completed efficiently and accurately with a superior level of quality and shows openness and willingness to learn and to hear feedback and advice on areas for improvement and development
- Establishes and maintains a confidential and sensitive work environment, focusing on customer service by handling all customer requests and queries and dealings at work in a professional manner
3
Responsibilities For Educational Services Learning Administrator Resume
- Participates in scheduled and ad hoc training to improve techniques and process acumen
- An individual contributor with specialized technical and operational knowledge and who can apply basic learning administration knowledge as he/she manages concerns, queries and requests via phone/chat/email/case management system/other support media
- Effectively understands and convincingly communicates information in English and Chinese by statement, suggestion, gesture, appearance, verbal or written to gain agreement on system limitations, functionality options, concepts, processes and policies
- Reads, aligns and keeps self, informed of latest updates and cascaded information and seeks clarification with immediate supervisor when needed
- Effectively understands and convincingly communicates information in English and Japanese by statement, suggestion, gesture, appearance, verbal or written to gain agreement on system limitations, functionality options, concepts, processes and policies
- Effectively understands and convincingly communicates information in English and Korean by statement, suggestion, gesture, appearance, verbal or written to gain agreement on system limitations, functionality options, concepts, processes and policies
- Very good German language skills C1
- Good English language skills B2
4
Responsibilities For Global Customer Learning Administrator Resume
- Non-graduates require a substantial amount of professional experience of approximately 2-4 years
- Work in a matrix environment and build strong partnerships with peers, business partner and customers
- Three or more years of experience in a corporate business environment, preferably in L&D
- Answer/return customer inquiries via phone, mail, or e-mail
- File rosters and retain records per the processes and procedures
- Proactive and collaborative attitude
- Knowledge of systems and technology that support HR, especially LMS
- An inexperienced individual contributor with specialized technical and operational knowledge and experience in LMS administration who can apply advanced learning administration knowledge as he/she manages concerns, queries and requests via phone/chat/email/case management system/other support media
- Knowledgeable using Service Center/ Helpdesk technologies, case management, knowledge management, telephony / IVR, document management or other customer service software applications
5
Responsibilities For Training / Learning Administrator Resume
- Take initiative and multi-task
- Enthusiastic team player who actively helps achieve goals of the department
- Commitment to a Continuous Process Improvement (CPI) mindset
- Proficient in Excel, Word, PowerPoint and other general systems (i.e., Lotus Notes, Box)
- Customer service attitude with a positive and professional approach to work
6
Responsibilities For Professional Development & Learning Administrator Resume
- High attention to detail, meticulous and thorough
- Detail oriented with the ability to self-manage, be proactive, and take full ownership of role
- Manage long, end-to-end processes characterized by multiple steps
- Manage complex program logistics
- Collaborative style and the willingness to help others
- Fluent in English and Chinese Mandarin both written and oral
- Fluent in English and Japanese language both written and oral
7
Responsibilities For E-learning Administrator Resume
- Fluent in English and Korean both written and oral
- Above average oral and written communication
- Has initiative and can think out of the box
- Able to communicate with members and managers at all levels
- Secondary degrees. Counsel the responsive to educational needs of students, identify gaps or challenges in the academic counseling process and research or recommend alternatives, develop academic assessment templates to develop course of academic action for students pursuing on
- Secondary and graduate degrees, and assess and recommend the resources required to support students to maintain satisfactory progress towards the achievement of successful educational outcomes. Identify gaps or challenges for military force personnel seeking on
8
Responsibilities For Ib Learning Administrator Resume
- Secondary education for military force personnel, and assessing the viability of on
- Handle questions from employees, managers, HR business partners in learning administration and resolves technical Learning Management System queries. Document frequently asked questions and ensures that HR portal/Case Management tool is updated accordingly
- Organise logistics remotely for classroom sessions to the extent possible
- Handling questions from employees, managers, HR business partners in learning administration and resolves technical Learning Management System queries. Documents frequently asked questions and ensures that HR portal/Case Management tool is updated accordingly
- Strong attention to detail and an ability to prioritize and manage multiple deadlines and course rollouts
- Provides recurrent and custom reporting in learning & development out of the Learning Management System
9
Responsibilities For Learning Administrator With English Resume
- In a customer service or support role
- 5 years experience in a technology field including responsibilities for Learning Management System, relational databases, eLearning technologies and design software
- Adjust to various personalities in stressful situations and maintain positive interactions with users
- Willingness to be able to be an advocate for and adapt to change
- In LMS administration (highly preferably Cornerstone OnDemand)
- Experience using Service Center/ Helpdesk technologies, case management, knowledge management, telephony / IVR, document management or other customer service software applications
10
Responsibilities For Learning Administrator, Mid Resume
- Identifies opportunities, risks, issues, assesses implications and formulates recommendations in consultation or partnership with immediate supervisor, co-team members, clients and stakeholders
- Results-oriented, motivated, positive-minded, and with collaborative interpersonal skills needed to build a cohesive team
- Demonstrated understanding of how work and local activities integrate with global and broader HR functional work and HR standards
- Take directions quickly and on-demand
- Work effectively in a fast-paced environment, handle multiple tasks/projects at the same time together with daily planned and unplanned operational activities
- Develop strong relationships with stakeholders
- Understands short-term and long-term implications of decisions and actions
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