Inbound Sales Resume Sample
Loma Reichel
73059 Cassandre Tunnel,
Detroit,
MI
+1 (555) 528 0166
Work Experience
Inbound Sales Specialist
01/2018
-
PRESENT
New York, NY
- Excellent customer service and sales skills required
- Motivate, coach, lead and supervise an Inbound (Inside) Sales team of approximately 10-16 agents
- Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings
- Sales consultation and negotiation skills required
- Read and write in English and use arithmetic skills to accurately complete daily assignments required
- Monitor agents using pre recorded call monitoring system and side by side live monitoring to ensure agents are maintaining quality calls that provide a good customer experience, sales approach, and problem resolution proficiency
- Day to day management of 4-6 Telesales Supervisors, 70-80 Inbound Sales Representatives
- Excellent customer service and sales skills; in addition, excellent written, verbal and presentation/communication skills
Inbound Sales
09/2012
-
10/2017
Houston, TX
- Relevant experience in sales, account management, operations, consulting, general management or similar roles
- Strong communication and interpersonal skills, business acumen, and coaching abilities
- Results-driven with proven experience in achieving and exceeding set targets
- Demonstrated understanding of the pace, flexibility, and attention-to-detail essential in an entrepreneurial sales and account management environment
- Plan and carry out job responsibilities thoroughly, efficiently and with minimal direction
- Passion for helping local businesses grow
- Day to day point of contact for Regional and Market Area contacts ensuring all concerns are addressed and issues resolved
Inbound Sales Assistant
08/2007
-
04/2012
Philadelphia, PA
- Understand and adhere to all company and department policies and procedures
- Multitask and work in a fast-paced, high demanding and high stress work environment
- Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Charter Spectrum products, services and packages along with competitor’s offerings
- Provide feedback, guidance, and coaching to 20-30 direct reports regarding communication, organization, efficiency, and knowledge of Groupon products, tools and services
- Analyze and manage individual ISRs including expectation setting, monitoring and reporting, and qualitative and quantitative performance assessment in line with HR standards
- Coach ISRs on basic business concepts like accounting, finance and marketing, deal structuring, objection handling and expectation management
- Screen, interview, hire and onboard new Inbound Sales Representatives
- Liaise with managers from Sales, City Planning, Training, Operations, Editorial, Customer Service, Accounting, and Product/Engineering
- Partner with department heads to develop and execute overall strategy for Inbound Team
Education
William Jessup University
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong coaching skills, including excellent communication skills
- Disciplined self-starter, strong work ethic, strong organizational and time management skills
- Has strong decision making and problem solving skills
- Is self-motivated with excellent organizational skills
- Good communicator with strong social skills
- Strong work ethic and interpersonal skills along with a high level of integrity would be required
- Proven sales leadership experience: 3-5 year’s experience in an Inbound Sales Call Center
How to write Inbound Sales Resume
Inbound Sales role is responsible for interpersonal, research, customer, coaching, training, leadership, crm, organization, presentation, microsoft.
To write great resume for inbound sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Inbound Sales Resume
The section contact information is important in your inbound sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Inbound Sales Resume
The section work experience is an essential part of your inbound sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous inbound sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular inbound sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Inbound Sales resume experience can include:
- Set goals and establish performance standardsStrong analytical skills; metrics oriented
- Fluid communication, problem solving and relationship development skills
- Proven experience with coaching, talent development in a sales environment
- Proven ability to demonstrate a clear understanding of the full sales cycle
- Has an clear understanding of sales techniques/skills
- Probe effectively and read customer queues in an effort to promote our services as the best solution to the customer’s needs
Education on an Inbound Sales Resume
Make sure to make education a priority on your inbound sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your inbound sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Inbound Sales Resume
When listing skills on your inbound sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical inbound sales skills:
- Good research and problem-solving skills
- Priority and time management skills
- Excellent oral and written communication, presentation and negotiation skills are required
- Sales management experience w/ prior rep experience
- Extensive training and coaching skills
- Demonstrated experience in prospecting, developing and hand off sales
List of Typical Experience For an Inbound Sales Resume
1
Experience For Inbound Sales Specialist Resume
- Successfully demonstrated leadership experience of at least 3 years
- Strong sales experience and customer service background essential
- Experience in developing processes, meeting deadlines, paying attention to detail, while remaining organized
- Experience working in a metrics/data-driven environment
- Experience with working in a high activity, high volume environment
- Develop strong relationships with the VitalSmarts Sales team, viewing them as your #1 customer and key stakeholder
2
Experience For Inbound Sales Manager Resume
- Two to four years of sales experience in the financial services industry
- Extensive sales and call center experience preferably in the Travel Industry
- Inbound call center background and experience essential to overall operation of business
- Call center sales leadership and experience in related markets
- Relevant work experience within a call center environment and/or telecommunications industry required
- Uccessful sales management experience
- Ales call center experience
- Ongoing employment is contingent on meeting any required product certification requirements
- Communicating with clients throughout the entire shift with structured breaks
3
Experience For Supervisor, Inbound Sales Resume
- Overcoming objections and being resilient
- Is comfortable receiving ongoing performance feedback and coaching
- Use coaching, training sessions and one-to-one meetings positively to take
- Partner with Recruiting to source and hire top-quality talent for a constantly evolving team
- Own the sales process: inbound lead qualification, prospecting, pipeline building and opportunity identification
- Strictly adheres to all established policies and regulations for telephone sales; including outbound calling and new account disclosures
- Have an understanding on how to analyze metrics and using them to improve performance
- Customer Service Reps to support existing customers managing their policies
4
Experience For Manager, Inbound Sales Resume
- Retention Specialists to work with existing customers to find tailored solutions to meet their needs, with the goal of keeping them with Progressive
- Responsible for scheduling pick up appointments and obtaining payment information
- Meet and exceed daily, weekly, and monthly goals, based on KPIs including # of calls, # of reservations, revenue, and closing ratio
- Are able to create a challenging, yet fun team environment, using innovative sales strategies to improve performance
- Is comfortable with ongoing change and learning new technology/processes
5
Experience For Regional Inbound Sales & Retention Head Resume
- Available to work flexible schedules, including rotating on-call positions, nights, weekends, and holidays
- Make outbound commercial sales calls to renew or extend existing customers energy plans with Direct Energy
- Make outbound prospecting commercial sales calls to former and prospective customers
- Be process-oriented and committed to developing lean, high-efficiency systems and processes
- Be energized by a fast-paced, ever-evolving environment
6
Experience For Inbound Sales Associate Resume
- Assists with current customer telemarketing and direct mail cross-sell programs/campaigns as assigned
- Oversees the processing of inside sales orders and documentation for accurate and timely installation and turn-up of sold accounts
- Have a deep interest and enthusiasm to work for a rapidly evolving company
- To Promote and sell Comcast products and services based on the customer's lifestyle through adhering to our consultative sales process
- Loan Notification (including notification of terms and conditions of the loan)
7
Experience For Inbound Sales Coordinator Resume
- An exposure to our wide range of products, systems and retail banking
- The basic salary for the role is £20,000 with an uncapped commission structure. Realistic OTE of £36,000 with top earners taking home in excess of £50,000
- Benefit from regular in house training to further develop sales technique
- Weekly rewards for top performing executives and teams
- Modern, vibrant state of the art offices with amazing facilities based in Horwich, Bolton
- Coach and develop sales team members to excel at their role exceeding targets set
- Navigate a high volume of incoming sales inquiries
- Perform regular forecasting and executive report- outs around key sales metrics
8
Experience For Business Consultant, Inbound Sales Resume
- Leverage sales performance for coaching and development paths for Inside Sales Reps
- Provide guidance and mentoring for field staff and store personnel
- Actively participate in ongoing trainings, huddles and team meetings
- Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
- Thrives in a fast-paced, high-growth, rapidly changing environment
- The ability and desire to work in a fast-paced and challenging environment
- Build rapport with a customer quickly, ask probing questions, and meet the customer’s needs
9
Experience For Engagement Lead, Inbound Sales Resume
- Work from home after 11 weeks training period
- Extensive knowledge of distribution channels and nuances logistics, terms & conditions and marketing
- The coveted Google Certification is yours in three short weeks of paid training
- No ColdCalling ALL Inbound calls
- Worked with hundreds of BDRs and Account Executives in every HubSpot office and market, opening up opportunities for mentorship
- Driven to succeed in an exciting role
- Shows an understanding of how to improve performance
10
Experience For Inbound Sales Executive Resume
- Understand our Operating Principles to make them the standard for how to interact with internal and external customers
- Develops sales incentive programs that drive results
- Provide expert advice and consultation for interested prospects on Braintree’s technology capabilities, features and benefits
- Leads and monitors activities of Inbound Sales Representatives to
- Provides motivation to Representatives through individual contact,
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
- Process credit memos and write-offs
List of Typical Skills For an Inbound Sales Resume
1
Skills For Inbound Sales Specialist Resume
- A skillful networker, willing and able to build a personal presence in the community via civic partnerships, speaking engagements and a public relations program aimed at promoting the Comcast Business Services brand
- Detail oriented, with excellent follow-up skills
- Demonstrates the ability to establish and maintain effective
- Related experience or equivalent combination of education and experience required
- Sales & Service leadership skills
- Computer skills (Outlook, MS Excel, Word, PowerPoint, SalesForce.com)
- Effectively communicate and coordinate with all employee levels and work within a participitive, fast paced, interactive team environment required
- Prior sales experience
- Superb written, organizational, phone, presentation, and time management skills
2
Skills For Inbound Sales Manager Resume
- Extraordinary organizational skills and attention to detail
- Establishing a strong understanding of the data and levers that drive our business, managing to these levers and maintaining a reliable forecast
- Building and promoting strong, long-lasting customer relationships
- Designing and implementing a strategic territory plan that expands company’s customer base and ensure its strong presence within key accounts
- Delivering best customer experience
- Demonstrates a high level of integrity by doing the right thing every time
- Can actively engage with both new and experienced sales professionals through 1:1 coaching, role playing and team huddles
3
Skills For Supervisor, Inbound Sales Resume
- Ensure that all actions and interactions create a WOW experience for our customers. Strive to achieve “Raving Fans” not just satisfied customers
- Can quickly identify and qualify opportunity whilst building rapport Ability to explore customer needs via good conversations
- Experience building a high performance sales team and management of high volume inbound call traffic
- Strong computer proficiency with analysis tools such as Excel and Access, travel booking software, Seibel, and other sales management tools and programs
- Experience leading a high volume, live inbound team, preferable
4
Skills For Manager, Inbound Sales Resume
- Proven ability to create sales ready leads with persistent outreach through a mix of extensive calling and personalized email
- Sales minded professional (hospitality, phone sales, call center or marketing experience)
- Excellent benefits, including health, 401k, tuition reimbursement and more
- Provide ongoing feedback based on knowledge of operational workflow, performance, and processes to improve the customer experience and increase productivity
- Previous sales/telesales experience preferably in an inbound environment
5
Skills For Regional Inbound Sales & Retention Head Resume
- Demonstrated resilience and the ability to overcome objections
- Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world,
- Ability and desire to operate computer and telephone systems while seated for extended periods of time
- Consistently demonstrates ability to meet higher performance
- Proven quantifiable, success selling a technical product or service into large organizations (IT services, software, software as a service, etc)
- Inbound/Outbound sales experience (Desirable)
- Can demonstrate a devotion to World Class Service
- Sales experience (Retail, Restaurant, Contact Center, etc.)
- Entry-level people management experience, a requirement
6
Skills For Inbound Sales Associate Resume
- Experience in SaaS organization, preferable
- Previous inbound sales experience
- Relevant lead qualification experience in a B2B environment
- Proven track record of success in a BDS/SDR role
- Smart time management and excellent work ethic
- Overall technical aptitude and Salesforce experience
7
Skills For Inbound Sales Coordinator Resume
- Six months customer service and/or sales experience
- Experience in Excel, ICOMS, and CSG required
- Previous contact center sales experience
- Experience in phone sales
- Proven track record of previous sales success
- Genesys and SalesForce experience
8
Skills For Business Consultant, Inbound Sales Resume
- Effective management of agents to develop and maintain a tactical sales plan
- Owning recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Coaching, mentoring and motivating the team – provide on-going feedback and support to improve performance
- Achieving growth and hitting revenue targets by successfully managing a team of insides sales representatives
- Identifying emerging market shifts while being fully aware of new products and competition status
- Making our customers’ feel special by offering an amazing customer journey
- Listening to, understanding, and providing needs based sales solutions for our clients
- Ensuring daily/week updates of pipeline & provide forecast to the sales leadership team on an ongoing basis
- Training new and existing inside sales representatives to increase sales productivity
9
Skills For Engagement Lead, Inbound Sales Resume
- Navigating multiple computer systems while interacting with the client
- Existing literature orders placed at Harte Hanks, sending follow ups to internals
- Scheduling and set up for meetings, book conference rooms, organize video conferencing needs
- Understanding of Global Equipment Company's Industry and products
- Holding sales representatives accountable to established revenue goals
10
Skills For Inbound Sales Executive Resume
- Matching the right products to customers’ requirements
- Building a Customers First culture
- Increasing share of wallet
- Improving quality in customer sales and management
- Ensuring we maintain customer centricity
- Exciting atmosphere, dynamic fast paced sales office
- Holistic understanding of the Residential market, encompassing sales and marketing strategies as well as finance and operations in a large, dynamic operation
- Passionately create a competitive advantage from the unique strengths of each team member, celebrating meeting and exceeding sales goals
- Obsession with making customers happy; understanding that the slightest bump in getting started can ruin customer happiness
List of Typical Responsibilities For an Inbound Sales Resume
1
Responsibilities For Inbound Sales Specialist Resume
- Customer Experience: Creates an environment that fosters teamwork,
- Sets priorities for, leads and participates in review of performance staff
- Enters and confirms sales when appropriate. Demonstrates increased proficiency with customer interactions
- Manage and follow up with marketing generated inquiries- qualifying leads properly through the sales channel
- Play a vital role in developing the sales funnel and growing the sales ready lead pipeline
2
Responsibilities For Inbound Sales Manager Resume
- Identify business development opportunities across various client contact mediums including telephone (inbound & outbound), email, and social media
- Educate advisors on our diverse product lineup, including mutual funds, ETFs, SMAs, and 529 Accounts
- Meet with Senior Leadership during guest speaker meetings
- Social & Networking Events
- Field consultative, relationship-building sales calls via the telephone with financial advisors and other licensed professionals
- Act as a true steward of the CRM System, entering copious notes that are current, concise and helpful to all team members
3
Responsibilities For Supervisor, Inbound Sales Resume
- Be the first point of contact with potential clients interested in using Miller Heiman services
- Update purchase orders, address and name changes
- Become familiar with Direct Energy’s business and specifically understand
- Products offered, in each of our territories
- Field calls from inbound commercial sales queue
- The Sales Associate is responsible for Financial Advisor telephone inquiries regarding Franklin Templeton product solutions, capital market updates, fund performance updates, portfolio construction and policies and procedures that require specialized education and advanced industry knowledge
- Provide exceptional service to Financial Advisors by understanding their client’s investment goals, objectives and risk tolerance, and articulate how our investment solutions and products can meet their needs
- Leverage internal resources to help advisors grow their business – including FTI’s extensive Client and Product Marketing tools and capabilities - by understanding their unique needs and how our capabilities can provide solutions
4
Responsibilities For Manager, Inbound Sales Resume
- Utilize Client Relationship Management (CRM) technologies to help build relationships with financial advisors and drive sales
- Recognizable desire to build a career in sales
- Articulate investment ideas and discuss relevance to market professionals
- Presentation Challenges against other Co-ops
- Opportunity to learn products/industry direct from the Investment teams
5
Responsibilities For Regional Inbound Sales & Retention Head Resume
- Achieve daily phone metrics
- Generate hypothetical/proposals for advisors for the suite of NYL Annuity products
- Provide quality leads to internal and external wholesalers to achieve accelerated growth of Annuity sales
- Articulate Annuity products and objectives, discuss financial and portfolio strategies
- State Insurance License(s) for resident state within 30 days of hire
- FINRA 7 and 63/65 or 66 licenses need to obtain licenses within 120 days of hire/promotion
- Maintain a high level of world class professionalism as we assist a wide range of customer needs with our services
- Meet quality, efficiency and revenue goals established for each individual and team as well as meet attendance expectations
6
Responsibilities For Inbound Sales Associate Resume
- Maintain awareness of the availability of all products and services in the company so that every opportunity to meet our customers' needs is taken into consideration
- Proven record of exceptional customer service skills; thorough understanding of Web.com customer service tools/systems; excellent oral and written communication skills; good research and problem solving skills; self-motivated, flexible and a team player
- Demonstrate good judgment, decision-making and analytical skills
- Proven record of exceptional customer service skills; thorough understanding of Web.com customer service tools/systems
- Passionate about people management, leadership, and development. Build a motivating environment to train, coach, and develop the future Sales talent of HubSpot
- Build a team that wins and hits key performance metrics such as MQL and Opp volume
- Identify efficiency and performance gaps in personnel and program, and execute development plans to make them better and better
- Flex in and out of several different tasks at a moment’s notice, using extraordinary organization skills, attention to detail, and dedication to follow-through
- Nurture, develop, and handoff leads that ultimately result in booked tours
7
Responsibilities For Inbound Sales Coordinator Resume
- Develop and handoff leads through sales processes
- Work with the New Member Development team to achieve team goals
- Execute strategy and process implemented by Director of New Member Development
- Maintain awareness of the availability of all products and services in the company so that every opportunity to meet our customer's needs is taken into consideration
- Handles product or service inbound phone inquiries driven by marketing as well as customer direct new product information requests. Promotes and responds to inquiries on retail products, services, and related features, benefits, and fee or product parameters, including rate information, product restrictions and basic qualification guidelines
- Accepts phone referrals from Contact Center service agents transferring customers expressing interest in opening/applying for new products. Conducts full needs assessment to understand the customer’s current and future financial needs. Makes additional product recommendations to support the customer’s financial goals
8
Responsibilities For Business Consultant, Inbound Sales Resume
- Proactively reaches out and follows up with customers who have previously expressed interest in a product or service. Conducts outbound campaigns to existing customers to establish deeper relationships and ensure banking related needs are being met
- 12 months experience in sales or customer service related role
- Monitor and continuously improve metrics for quota attainment, lead conversion rates, appointment setting and sales cycle optimization
- Organizes and manages inside sales personnel responsible for closing inbound sales calls
- Basic knowledge of financial products and services
- Team with Sales Managers and Directors in developing and implementing sales strategy for the region. Strategies include demand generation, live chat strategy, customer acquisition, lead follow up and channel sales growth
- Develops and oversees inbound telephonic sales processes
- Accountable for achieving assigned revenue goals and quotas of the sales team. Coordinates work flows. Works with sales force to ensure that customers understand the benefits and features of new products, services and programs
- Prepares regular sales activities reports
9
Responsibilities For Engagement Lead, Inbound Sales Resume
- Work is reviewed frequently for quality against objectives, budgets and schedules
- Assigns tasks. Checks and guides work at frequent intervals
- Trains employees on daily tasks and specialized sales techniques
- Troubleshoots difficult problems. Decisions affect outcomes of the sales team. Negotiates with difficult customers
- Responds to complex telephone inquiries from registered representatives by appropriately positioning MFS products, disseminating information on MFS funds, providing investment updates, Closed End Funds, traditional and Roth IRA's
10
Responsibilities For Inbound Sales Executive Resume
- Utilizes various internal resources to keep abreast of the stock and bond market outlooks, portfolio strategies and legislative changes and current sales literature
- In-depth knowledge of Independent and Wirehouse firms including advisor structure, appropriate materials, platforms and ideas that align with home office directed themes
- Strong understanding of portfolio construction, MFS products, and ability to explain over/underperformance as it relates to over/underweight of sectors, industries, and basic attribution analysis
- Quickly demonstrate broad understanding of Miller Heiman Group solutions
- Self-Motivated to learn complex topics and articulate in simple terms to our clients
- Correct, build, and maintain prospective client information in Salesforce
- Creatively prospect for potential opportunities
- Possess a analytical, data driven mindset
Related to Inbound Sales Resume Samples
Medical Sales Resume Sample
Work Experience
• Responsible for increasing sales and profit margins by presenting the company’s various medical product lines to new prospects and existing customers by both explaining & demonstrating Airgas’s products and services further emphasizing the benefits matched to customer need
• Prepares sales prop...
Professional Skills
• Prioritize; strong organizational and plan...
• Possess strong interpersonal, organization...
• Typically requires 4+ years of sales exper...
Sales Administrator Resume Sample
Work Experience
• Tracks status of all deals from format license deal memos through to their respective fully-executed agreements
• Input contractual terms and licensed product information into WB's proprietary contracts and rights systems
• Follow-up on contract payment, liaising with Fin...
Professional Skills
• Excellent time management and organisation...
• Strong Microsoft pack office skills and re...
• Strong interpersonal skills as well as ver...
Sales Estimator Resume Sample
Work Experience
• Assist others in other sales related coordination in regards to fabrication and delivery of our products
• Collaborates with Managers to prepare bid packages, maintain files and a log of all quotations in Salesforce
• Complete customer requested information updates, including...
Professional Skills
• Five years’ customer facing experience pre...
• Organizational skills are critical
• Strong ability to handle multiple prioriti...
Associate Director / Sales Resume Sample
Work Experience
• Develop a complete knowledge of company sales policies and SOP’s, and assist the Director of Sales in ensuring knowledge of and adherence to those policies by the Sales and Catering team
• Assist the Director of Sales by conducting all employee/manager Performance Appraisals according to Highgate H...
Professional Skills
• Sales experience with leadership responsib...
• Excellent communications, problem-solving ...
• Strong computer skills including Office ap...
Assistant Director Sales Resume Sample
Work Experience
• Exceeds annual sales and activity goals
• High guest service skills, with the talent, knowledge and the vision and ability to lead colleagues to excellence
• Organizes and supervises departmental activities including tele-marketing, prospecting and qualifying potential leads,...
Professional Skills
• Demonstrate excellent communication and in...
• Planning and Organizing - Skilled at contr...
• Aggressive negotiating skills and creative...
Franchised Sales Resume Sample
Work Experience
• Make copies of room contacts, group resumes and rooming lists, BEO’s, daily reports and client evaluation forms and other items as required; distribute to the appropriate departments
• Stays abreast of competition and industry developments
• Prepares reports as requested: Pro...
Professional Skills
• Excellent Time Management skillsExtensive ...
• Excellent proactive skills : utilize selli...
• Understand links between sales and profit ...