Hotel Sales Manager Resume Sample
Maxime Bernhard
4264 Shad Crossing,
New York,
NY
+1 (555) 455 9718
Work Experience
Hotel Sales Manager
08/2017
-
PRESENT
Phoenix, AZ
- Oversee collaborative efforts with various brands’ National Sales Managers and ensure that hotels are executing brand sales strategies
- Source/prospect and cultivate new leads regularly via phone, face-to-face meetings on and off site, trade show and other networking opportunities
- Nurtures client relationship continuously
- Books new and repeat business in line with property standards and goals
- Attend industry and client related functions in order to keep current on industry trends and to maintain close client contact
- Maintain constant verbal and written communication with clients, and internal processes
- Maximize existing accounts and new relationships to achieve or exceed sales goals
- Conduct familiarization events
- Work closely in synergy with other departments in hotel
Hotel Applications Sales Manager
02/2011
-
07/2017
Dallas, TX
- Work within a team sales approach
- Maintain and use trace system and adhere to CI/TY(Marriott booking system) policies
- Work with the Convention Bureau’s and Sports Council offices in our markets to ensure they are comfortable and content with how we are operating in their city
- Differentiate Oracle Hospitality solutions from competitors through understanding of customer’s needs and tailoring the right solution
- Adhere to company standards, policy and procedure
- Adhere to all Guest service standards for the position. Maintain a positive professional image at all times
- Develop and book future business by identifying potential leads and actively soliciting future business within specified territory
Area Hotel Sales Manager
08/2008
-
08/2010
Philadelphia, PA
- Follows up with group/banquet leads received by front desk, banquets, reservations, etc. in a timely manner
- Negotiate and quote rates and agreements on all Banquet/Meeting space and Hotel business in order to maximize revenues for Food & Beverage, Hotel and the Casino. This involves detailed follow-up to ensure a smooth transition from arrival to departure of guests
- Maintain knowledge of competitor’s sales and convention programs, including reader board monitoring at area hotels and convention centers, in order to generate future leads and to be aware of the caliber of service delivered at our competitors
- Maintain knowledge of all promotions throughout the property in an effort to stimulate and retain new business. Maintain communication and rapport with guests to ensure the utmost quality customer satisfaction
- Complete weekly status and pace reports
- Excellent business communication skills, including Public Speaking, and negotiation/interpretation skill of contract including the ability to close deals
- Develop and sustain productive Guest and Team Member relationships
- Train, mentor, and develop team and to manage the performance of others effectively
Education
California University of Management and Sciences (CalUMS)
2004 - 2008
School's Degree in Business Administration
Professional Skills
- Soft Skills: Good verbal and written communication skills, time management and delegation skills, organization skills, can-do attitude, sense of urgency, and strong work ethic
- Proven customer service skills, experience building strategic relationships and lead generation
- Excellent written and oral communication skills; outgoing and self-motivating/driven style with the ability to flex style to meet client and team needs
- Excellent computer skills including all MS Office applications
- Strong written and verbal communication skills #LI-ES1
- Strong written and verbal communication skills#LI-ES1
- Excellent organization skills and ability to manage multiple project
How to write Hotel Sales Manager Resume
Hotel Sales Manager role is responsible for software, business, events, travel, architecture, procurement, database, messaging, access, organization.
To write great resume for hotel sales manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hotel Sales Manager Resume
The section contact information is important in your hotel sales manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hotel Sales Manager Resume
The section work experience is an essential part of your hotel sales manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hotel sales manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel sales manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hotel Sales Manager resume experience can include:
- An experience in successfully selling within a B2B environment is required
- Sales or operation experience in hospitality, event planning and/or live show environment
- Strong public speaking presence to deliver presentations
- Two+ (2) years of hotel sales department, entertainment, advertising or special event experience
- Experience in a hotel/resort setting
- Experience with exposure to office procedures, function room set ups, and guestroom blocks desired
Education on a Hotel Sales Manager Resume
Make sure to make education a priority on your hotel sales manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel sales manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hotel Sales Manager Resume
When listing skills on your hotel sales manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hotel sales manager skills:
- Experience building effective presentations using PowerPoint and other forms of media
- Experience and knowledge of hotel sales and distribution and/or global travel management a strong asset
- Hotel sales experience with a strong background in hotel package sales of similar scope
- Effectively develops relationships within community to strengthen and expand customer base for sales opportunities
- Work directly with the Director of Hotel Sales to effectively cultivate identified Top 50 Accounts
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events
List of Typical Experience For a Hotel Sales Manager Resume
1
Experience For Hotel Applications Sales Manager Resume
- Maintain membership and actively participate in NJ, Philadelphia and New York Chapters of MPI
- Prospect to new accounts to generate new revenue opportunities for hotel (expectation is 15 prospect calls per week)
- Solicits FIT bookings via approved travel agencies
- Provides sales, services and coordination of travel agent events with Hotel, Catering, Casino and other related departments to facilitate needs and prevent conflicts in scheduling
- Conducts and escorts site inspections
- Develops and institutes strategies to ensure the capture of a significant amount of travel agent bookings into Springfield
- Meets or exceeds room revenue and food and beverage quotas with small group bookings
2
Experience For Manager, Hotel Sales Resume
- Travels as required by Department Head
- Develops and maintains a travel agent database to send promotional information via e-mail and direct mail
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
- Assists in hiring, training, motivating, evaluating and supervising sales staff to ensure proper staffing and that employees receive adequate guidance and resources to perform job responsibilities in accordance with department objectives
- Works with department managers in planning for property promotions and special events reservations to ensure most strategic room blocks and facilitation of service to guests
- Writes contracts and proposals following solicitation of customers to formally document oral agreements and terms; presents to Director of Sales
- Attention to Communication
List of Typical Skills For a Hotel Sales Manager Resume
1
Skills For Hotel Applications Sales Manager Resume
- Excellent knowledge of MS Office Suite and PowerPoint
- Experience in Audio Visual Technical sales, Event Production, Meetings and Conventions sales, Hospitality or other related industry is required
- Contracting with major corporate house of the city to generate room nights by maintaining
- Working knowledge of audio visual equipment in a live show environment
- Meeting required goals and expectations from Sales Department
- Preparing required reports to understand the trend of business in the market
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely
- Able to interface with all client levels, including establishing executive level relationships
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
2
Skills For Manager, Hotel Sales Resume
- General knowledge of catering management and banquet operations, function space configurations, room set-ups and maximizing space
- Maintain a professional image and enthusiastic demeanor at all times, especially when traveling on business
- Financial analysis and business forecasting experiece
- Sell hotel rooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits
- Confirm in writing to the client all requirements via sales contract. the budgeted ARR of the hotel
- Cultivate relationships among buyers, including procurement and operations experts
- Proactively attend trade shows and networking events as required
3
Skills For Area Hotel Sales Manager Resume
- Supports conversion of incoming opportunities for the hotel
- Technical aptitude and computer proficiency required
- Passion for events, Production and technology
- Proficiency with the use of computer hardware
- To solicit and respond to companies and organizations to rent guest rooms and meeting space and also solicit them to purchase food and beverage from the hotel. Coordinates the prompt, courteous and efficient "delivery" of those products to satisfy the customer’s service needs and to maximize the hotel’s profits
- Prepare proposals and contracts to advise potential customers primarily of guest rooms, but also meeting space and/or banquet date, space, and rate availability. Calculate and quote prices within guidelines for same
- Two years previous hotel sales experience in a 4-5 star hotel/resort required or 3 to 5 years of sales experience
- BS/BA or 1+ years of PSAV or equivalent experience required
- Analytical skill potential in the area of hotel revenue management to analyze business trends
4
Skills For Sales Manager, Hotel Services Resume
- Attend weekly sales departmental meetings and other scheduled meetings to support business operations (tentative review, group pick up)
- Conduct site visits with potential customers
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets
- Ensure all known opportunities are in CRM and completely accurate and updated at all times
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented
5
Skills For Senior Hotel Sales Manager Resume
- Proficient in PC software (Stratus, Windows, Excel, MS Word, Daylight and Microsoft Exchange)
- Regular scheduled hours: Work Days: Varied Hours: Varied
- Highly proficient in Microsoft Office suite with an emphasis in Excel
- Achievement of quarterly individual financial sales targets
- This is B2B sales so candidates need to visit corporate property to generate revenue if required
- Lead generation through (Corporate / Travel Agencies) to show strength and quality of service delivery
- Achieved targets on monthly as well as quarterly basis
- Communicate RoomIt’s unique value proposition within the marketplace to drive awareness of our brand and build relationships for the long term
6
Skills For Area Sales Manager, Hotel Services Resume
- Work with your domestic and regional counterparts to develop sales strategies that further our commitment to best practices and global collaboration
- Works collaboratively with above property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
- Proactively manages and develops assigned account portfolio to achieve targets
- Proactively identifies, qualifies and solicits new business opportunities to achieve personal and hotel revenue goals
- Maintains awareness of the local market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and effectively sells against them
- Builds and strengthens relationships with existing and new customers for the hotel to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, site inspections etc
7
Skills For Hotel Sales & Distribution Performance Manager Resume
- Demonstrate exemplified customer service and creates a positive example for customer relations
- Keeping a high volume of outbound telemarketing (expectation is 30 per day)
- Hosts prospective clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows
- Provides ongoing evaluation and account analysis on a monthly basis while tracking top producing agencies
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV’s sales process and methodology
- Develop accounts by making presentations to decision makers including travel within specified territory and identified tradeshows as needed
8
Skills For Hotel Sales Manager Resume
- Cultivate Top Accounts through engaging relationships via multiple contacts, travel, presentations and prospecting
- Responsible for keeping information up to date for the following reports that are distributed to the Director of Hotel Sales
- Formulates GDS advertising plan on a quarterly basis to ensure proper messaging
- Develops marketing suggestions to maximize occupancy and average rate during low seasonal periods
- Coordinate with Catering and/or other hotel departments to ensure delivery of hotel's promised services
9
Skills For Hotel Applications Sales Manager Resume
- Maintains thorough knowledge of competitor’s products and pricing
- Works with Corporate Advertising on development and content for travel agent newsletter, education program, and agent incentives
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines
- Provides feedback and support to individuals and/or managers to continuously improve sales performance
- Makes suggestions based on guest satisfaction and customer feedback as a component of department meetings with a focus on continuous improvement
- Activate and communicate Marriott Rewards program to drive guest loyalty
- Understands the impact of department’s operation on the overall financial goals; educates staff on details as appropriate
10
Skills For Manager, Hotel Sales Resume
- Achieve Rooms Revenue and Food and Beverage Revenue Goals on a monthly basis
- Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes, prompt and competent follow-up on leads/referrals, use of reader board analysis, and networking in order to maximize room revenue to meet and/or exceed sales and revenue goals
- Creates awareness and actively sells and solicits all goods and services through attendance at trade shows and other industry functions
- Cooperates with others in matters of mutual concern and interacts with all departments to ensure consistency on all projects
- Building Organizational Commitment
- Communicate a clear sense of strategic direction and goals for assigned territories/markets
- Keep up on industry trends and seeks creative ways to infiltrate markets/accounts
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