Home Health Resume Sample
Trycia Kassulke
2341 Green Land,
Detroit,
MI
+1 (555) 853 0414
Work Experience
Director of Clinical Services, Home Health
07/2017
-
PRESENT
Dallas, TX
- Participates in administrative “on-call” communication with staff and/or family members regarding schedule changes with professional staff
- Ensures that requests for homecare service are filled promptly, and scheduled into computer in a timely manner
- Ensures that homecare schedules are complete and accurate in computer, and update as changes occur
- Monitors "No Show Alerts" and follows up to adjudicate in a timely manner
- Reviews all scheduled homecare daily in preparation for payroll review, and billing approvals by manager
- Supports branch office operational plans ensuring they are aligned to meet budget, growth, and service goals
- Oversees branch office recruitment plan to hire, develop, manage, and retain qualified Associates
- Collaborates with VP of Sales and Marketing to create and facilitate successful branch specific growth strategies, sales, and marketing plans
- Works directly with branch offices to network and build relationships within the service areas to increase positive company visibility within the community, promote branch growth and cultivate recruitment pipelines
Home Health
12/2010
-
04/2017
Detroit, MI
- Researches, identifies and implements best practice models of other units
- Oversees data analysis
- Provides clinical and regulatory expertise in the review of denial supporting documentation and notification
- Assists with quality management studies through data collection, data input and report development. Provides objective assessment of important aspects of patient care through ongoing chart review with preestablished criteria
- Serves as a member of the QM and/or UM Committees as needed. Attends and/or participates in committee meetings as needed. Assists in orientation and training; in formulating and evaluating policies and procedures
- Performs special projects as assigned, such as statistical reports for state, federal, and local agencies. Assists the director of quality and utilization management for QM and UM in the formulation of department goals and objectives
- Ensures individualized care goals are met. Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures. Monitors the quality of service and utilization standards and assumes specific responsibility for patient care at the agency level
- Works with health care providers outside of the agency to achieve optimal patient care across the continuum. Coordinates with appropriate team members or contract services for the clinical care hospice and home health patients and families
Home Health Office Assistant
05/2007
-
09/2010
Chicago, IL
- Oversees day-to-day operational functions; ensures that operational metrics are monitored and on target; analyzes regional trends with an eye to growth and expansion and proactively manages any variances from plan
- Ensures customer-focused service, internal and external client satisfaction
- Enhances and protects company’s reputation, assets and good-standing in the community
- Innovates and creates initiatives to enhance the company’s reputation and growth
- Ensure that homecare schedules are complete and accurate in computer
- Data enters all information for new paraprofessional hires into Rosalind and maintains the Associate’s physical employee file as appropriate
- Works with outside providers to achieve optimal patient care across the continuum
- Works with health care providers outside of unit to coordinate interdisciplinary approach to providing continuity of care, including utilization management
Education
Maharishi University of Management
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong interpersonal and communication skills; conflict resolution and mediation skills
- Basic computer/data entry skills and effective organization and communication skills also required
- Demonstrated strong clinical, dietary, pharmacology, chronic disease management, and customer service skills
- Excellent planning, organization, and presentation skills are critical
- Performs select skills independently according to agency procedures. Researches and/or obtains needed information prior to the visit
- Excellent organizational skills and the ability to coordinate many activities at the same time
- Demonstrate good communication and public relations skills
How to write Home Health Resume
Home Health role is responsible for health, basic, interpersonal, clinical, nursing, organizational, agency, customer, computer, leadership.
To write great resume for home health job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Home Health Resume
The section contact information is important in your home health resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Home Health Resume
The section work experience is an essential part of your home health resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous home health responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular home health position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Home Health resume experience can include:
- Assist in the development and continuous improvement of the Quality Management Program for Continuing Care Services through a variety of planning and evaluation activities. Communicate findings of ongoing quality/utilization monitors to appropriate individuals utilizing written and verbal reports, charts and graphics
- Performs a nursing assessment on all patients. The data collected forms the basis of an individualized plan of care. Identifies teaching needs and goals related to the diagnosis of each patient from the nursing admission assessment and by collaborating with patient/family and the Interdisciplinary team
- Provides patient information and status in a timely manner for the Initial Team Conference and for Re-evaluation Team Conferences. Responsible and accountable for accurate, succinct and timely documentation of all assessments, interventions and patient’s response in the medical record in accordance with policy
- Communicates all pertinent information regarding changes in patient’s status from one care provider to another, to support continuity of care and patient safety. This includes the attending physician . Seeks consultation from more senior nursing staff in support of complex clinical decision-making
- Provides communication, direction, training and supervision of ancillary nursing personnel by utilizing problem solving techniques in decision making, organizing, setting priorities and using time effectively. Delegates appropriately
- Positively contributes to the functioning of the patient by providing calm direction and reassurance to other disciplines, patients and families. Participates in team building activities on to create a positive and efficient work environment
Education on a Home Health Resume
Make sure to make education a priority on your home health resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your home health experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Home Health Resume
When listing skills on your home health resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical home health skills:
- Open, sort, prioritize and distribute incoming mail. Ensure that outgoing mail is properly addressed/ packaged and arranges for deliveries to the mailroom
- Create a positive service excellence culture within region by setting expectations and accountability through effective clinical leadership
- Abide by and demonstrate the company Mission – Vision – Values through both behavior and job performance on a day-to-day basis
- Occasionally (up to 33%) - Bending, Squatting, Climbing, Lifting 50+ lbs, Carrying 50+ lbs, Pushing up to 300 lbs., Driving
- Manage Branch and Area Directors in all operational areas including process and personnel management, sales growth and achieving financial goals
- Partner with Sales counterpart to ensure continued branch growth by expanding new and existing client base
List of Typical Experience For a Home Health Resume
1
Experience For Home Health Clinical Supervisor Resume
- Excellent written and verbal communication skills, and excellent interpersonal skills
- Demonstrates strong customer-service and results-oriented focus
- Demonstrates a commitment to customer service and accepts challenges to improve processes
- Demonstrate flexibility, team building, and promote an efficient and positive work environment
- Extensive knowledge and experience in the registration and authorization of Home Health services
- Driving record consistent with GOP Safe Driving Policy 330 Incident Point Matrix at time of hire.
- Observing appearance and gross behavioral changes in the patient or client and reporting to the registered nurse
- Answering of phones with quality customer service
- Keeping records of personal health care activities
2
Experience For Home Health LPN Resume
- Assuring the development and qualification for professional services and the assignment of personnel
- Assisting with keeping patient rooms clean and orderly
- Assisting patients with tending to personal care and activities of daily living
- Reporting findings or changes in physical, mental and emotional conditions to nursing staff
- Responding to Code Blue and trauma resuscitation calls within the department
- Occasionally (up to 33%) - Standing, Bending, Squatting, Kneeling, Twisting, Lifting up to 50 lbs, Carrying up to 50 lbs, Driving
- Occasionally (up to 33%) - Bending, Squatting, Climbing, Lifting 50+ lbs, Carrying 50+ lbs
3
Experience For Lvn-home Health Resume
- Administer treatments including insertion and irrigation of catheters, care of colostomies, administration of oxygen, positioning, dressing, etc
- Be responsible for oversight of specialty core tenants including credentialing, training, competency checks, and annual integrity survey
- Reassess the nursing needs of the patient regularly. Assist the registered nurse in developing and
- Support users actively engaged in report writing through Reporting Workbench
- Complete visits as scheduled and perform nursing care in accordance with the Nursing Plan of Care
- Provides care for assigned patients, under the supervision of an Registered Nurse (RN) according to established standard and nursing process
- Monitors staffing and identifies staffing needs to assure adequate staff coverage to meet safe and timely patient care delivery
- Proficient in word processing, desktop publishing and spreadsheet software
- 3 Completes documentation and charting according to policy. (closes and syncs notes daily)
4
Experience For Home Health Aid Resume
- Work environment is characteristic of any office setting which involves prolonged periods of sitting and
- Graduate fromanaccreditedschool of vocationalnursing or licensedpracticalnursing
- Graduate of a Practical Nursing Program approved by the State Board of Nursing required
- Confers with client’s attending physician and submits Plan of Care for signature
- Assesses client’s condition and revises the Service Provision Plan and Plan of Care, as necessary, communicating any changes to all appropriate parties
- Provides nursing care for patients in accordance with physician’s order and established policies and procedure
- Assess the severity of patient’s symptoms and communicates findings to supervising RN and communicates with MD as appropriate and directed by the RN
- Observes patient’s reactions to medications and reports any adverse reactions to the supervising nurse and physician
- Type 50 wpm and use word processing software
5
Experience For Home Health Supervisor Resume
- Proficient in the use of scheduling software
- Currently licensed as a Licensed Practical Nurse with the Virginia State Board of Nursing. />
- Conducts daily rounds on nursing units to review home care discharge plan needs and complete progress notes on patient charts
- Identifies staff training needs and arranges in-service sessions as needed
- Completion of Home Health Aide training through a law/regulated program
- Conducts all interactions with staff in a fair, consistent and objective manner in keeping with St. Joseph Health System mission and vision
- 4 Charting reflects specific care outlined in the aide care plan
- Provides Manager, Clinical Services with feedback on adequacy of staffing levels to meet Agency’s needs
6
Experience For Home Health Director Resume
- Work as part of a team as well as form harmonious working relationships with internal and external customers
- Assist in arranging transportation for discharge home
- Maintain all records, prepare new clinical records and review for accuracy, file all incoming documentation, and ensure compliance to company procedures
- Position requires occasional travel to KPMC and non-KPMC meetings, training etc
- Graduate of an accredited program for licensed vocational or practical nursing - Required
7
Experience For Director of Clinical Services, Home Health Resume
- Knowledge of nursing care within the scope of LVN license and ability to adapt to a variety of home care situations - Required
- Graduate of an approved Nursing education program, BSN required
- Licensure by the Oregon State Board of Nursing
- Graduate of an approved Nursing education program, BSN required or actively enrolled in a BSN program
- Completion of federally compliant training program as required by law/regulation and successful completion of a competency evaluation program
- Learn and apply job functions, including state and federal laws and regulations applicable to the Home Health agency
- 4 PRN Field RN's - 2 in Dallas County and 2 in Tarrant County
- Knowledge of Medicare Guidelines for home health
8
Experience For LPN, Home Health Resume
- Assists with the implementation of improved processes & procedures to ensure patients are admitted in accordance with the agency’s policies
- Current Registered Nurse licensure in the state of practice
- Reviews client’s chart for completeness and accuracy
- 5 Performs accurate and timely documentation of patient care information on
- 6 As part of the healthcare team, facilitates professional and therapeutic
- 9 Enhances professional growth and development through participation in
- Maintains up to date knowledge of Medicare/Medicaid/JCHO thru In-services and workshop attendance
- Administer medications orally, subcutaneously, intramuscularly, and rectally in accordance with the physician’s orders. Administers 2nd and subsequent IV infusions, and discontinues IV lines
- Transcribe physician orders, consulting with a Registered Nurse with any questions or concerns
9
Experience For Weekend Clinical Supervisor / Home Health Resume
- Carry out or assist with diagnostic procedures; records vital signs, collects and cares for specimens
- Report to the Registered Nurse all pertinent information regarding changes in the patient’s medical status and requests assistance in nursing measures beyond the scope of the individual’s competency
- Attend all mandatory in-services, keep abreast of current departmental and organization-wide policies and procedures, and maintain ongoing communication with departmental managers to ensure delivery of safe, effective patient care in compliance with regulatory standards
- Follows up on all referrals, through admission and billing processes, in which Medicare is not the primary payer
- Maintain patient privacy, rights, responsibilities, and ensure patient confidentiality of all information and records
- Knowledge of Medicaid authorization procedures
- Knowledge of Commercial insurance authorization procedures
- Follows up on OASIS Assessments that cannot be processed due to Licensed Professional documentation deficiencies
- Approves all non-admissions prior to the non-admit decision being made by the office or field staff. Reviews and processes Non-Admits if a visit is made and the determination is made to pay the agent. Updates the medical record per Non-Admit protocols
10
Experience For Clinical Supervisor Home Health Resume
- Holds weekly Case Conferences to discuss client issues. Determines if clients that are planned for discharge meet the requirements for Management and Evaluation or any other skill service
- Assists and oversees process of internal transfer of clients to a new branch office
- Approves weekly schedules and ensures productivity standards are met for fulltime employees
- Reviews and approves weekly payroll transmittal
- Reviews monthly statistics of the Clinical Chart Review, HR and Operations Audits from the Home Office
- Develops corrective plans congruent with the SOP and Policies and Procedures. Routes the corrective plan to the Administrator and Regional Vice President. Reviews approval and implements corrective plan
- Completes QI forms monthly for QI data collection and route to Administrator and Regional Vice President and Home Office. Implements corrective action plan as appropriate
List of Typical Skills For a Home Health Resume
1
Skills For Home Health Clinical Supervisor Resume
- Competency in a variety of skills including management of chronic diseases, wound care/wound vac, IV/lab skills, and knowledge in avoiding re-hospitalizations
- The interpersonal skills necessary to interact with patients, their family members, physicians, referral sources, and co-workers effectively
- The organizational skills necessary to effectively manage time
- Skill in typing, keying, filing, bookkeeping, and use of basic computer programs; basic telephone skills, and general knowledge of office procedures
- Excellent organization, problem solving, decision making, presentation and communication skills required
- One (1) year of experience is required to include hospital experience as a staff LVN and experience in a health setting related to area of practice
- Participate effective time management skills to self-schedule and complete assigned care with in the department productivity standards
- Demonstrates the ability to effectively communicate with others who are not in the same location via phone, email, and face-to-face
- Strong verbal and communication skills necessary to direct subordinates,
2
Skills For Home Health LPN Resume
- Highly effective communication skills with patients, families, providers, and referral sources
- Nursing experience in a skilled nursing facility or medical clinic
- Demonstrated skill in coordinating care, customer service, and achieving quality outcomes
- Two-three years' experience in home healthcare or comparable experience in acute care cardiac, ICU, CCU, or ER, or home health telemonitoring
- Intermediate computer skills including Microsoft Outlook, Excel and Word
- Sound knowledge of nursing practice and exceptional leadership skills
- One (1) year Medical/Surgical experience in an acute care facility and/or skilled nursing facility required
- Utilizes listening skills that indicate understanding and promotes accurate interpretation of others’ concerns, motivations and feelings
3
Skills For Lvn-home Health Resume
- Work with patient, family and health care team members effectively to coordinate patient care
- Interpersonal, verbal, and written communication skills necessary to complete job responsibilities
- Is detailed oriented and possesses critical thinking skills needed to review data in the EMR and determine what activities are billable versus non-billable
- Proficient in computer business skills
- 2 Keeps informed and continually strives to improve her knowledge of skills
- Assists Clinical Manager to identify competency skills needed for patient population
4
Skills For Home Health Aid Resume
- Recent experience as a scheduler, Home Health Aide, unit secretary, or related experience in a clinical setting
- Exceptional and consistent custumer service skills
- Three year recent clinical experience in-home Home Health/palliative care experience
- Exceptional and consistent customer service skills
- . Customer; medical terminology; clerical skills
- Evaluating effectiveness of his/her own service and contributing to the evaluation of and continuing development of staff members
5
Skills For Home Health Supervisor Resume
- Experience with utilizing data, reports in decision making, and driving performance improvement
- Two years professional nursing experience in an acute care setting
- Two years professional nursing experience in a home health setting
- Valid drivers’ license and a driving record consistent with Safe Driving Policy 330 Incident Point Matrix at time of hire
- One year of scheduling experience in a health care setting
- Intake/Referral Processing experience
- Experience in sales and marketing in a Home Healthcare/Hospice/Durable Medical equipment or Medical Sales position
- Experience in medical sales and marketing in a Home Healthcare/ Hospice, Durable Medical Equipment environment or similar industry
- Previous experience working in the home health industry is ideal
6
Skills For Home Health Director Resume
- Current valid California Class A Driver’s License, reliable automobile that is insured according to California Law - Required
- Three (3) or more years experience in the Home Health nursing or rehab field
- Home Care Requirement: Current State Driver’s License in good standing required
- At least two years of recent sales experience in the healthcare industry, preferably in home health care or senior living
- Current New Jersey HHA - Home Health Aide license listed in good standing with the board
- Experience in acute care, home health or public health nursing
7
Skills For Director of Clinical Services, Home Health Resume
- Home Health scheduling experience required
- Current and in good standing RN, PT, OT or SLP License in Washington State
- Experience in the nursing or rehab field
- Provide skilled nursing care within the scope of the LVN / LPN Nurse
- Demonstrates 100% compliance with mandatory meetings/in-services through attendance, written testing, or make up sessions annually
8
Skills For LPN, Home Health Resume
- Participates in client engagement through care planning and excellent customer service
- Ensures that competency and skill set of scheduled caregiver match the client requirements regardless of setting
- Is knowledgeable of OASIS, basic coding, evidence-based care standards
- Keep informed of current caseloads in maintaining a balance between program service demands and priorities utilizing staff resources
- At least one (1) year clinical practical nursing experience preferably in intensive care, rehabilitation or medical surgical nursing
- One year med/surg, nursing home, critical care, pediatric, maternal/child, or behavioral health experience, as
9
Skills For Weekend Clinical Supervisor / Home Health Resume
- 2 Demonstrates ability to provide care based upon physical, psychosocial, cultural, spiritual and other related factors
- If transporting a client, provide proof of automobile liability insurance and valid state driver’s license
- Demonstrates knowledge of policies and procedures applicable to own job position
- Proficient experience in the use of Electronic Medical Records (EMR)
- Demonstrates the ability to work independently in a remote location without direct supervision
- Experience in sales or public relations preferably in a home health care company
- Demonstrate a clear understanding of WILLCARE’s Mission, Purpose and Philosophy
10
Skills For Clinical Supervisor Home Health Resume
- Ensure that documentation and patient clinical records demonstrate compliance with agency policies and procedures and federal, state and local regulations
- Strive to make a difference in the lives of our employees, patients, and community. Encourage a positive environment and experience for co-workers and patients
- Valid driver’s license and have access to daily use of an insured reliable vehicle or an alternate ability to travel to sites as required
- Experience: in Regulatory Survey Preparation
- Experience: in Medicare Home health
- Experience in acute care setting
- Valid Florida Driver’s license, safe driving record and reliable transportation
- Three (3) years sales experience in the health care industry
- Experience in Home Health or Public Health
List of Typical Responsibilities For a Home Health Resume
1
Responsibilities For Home Health Clinical Supervisor Resume
- Demonstrates sound decision-making and problem solving abilities effectively with clients, families, caregivers, other healthcare team members and supervisors
- The critical thinking skills necessary to assess, evaluate, draw accurate conclusions, and make decisions based on factual evidence
- Demonstrate ability to prioritize and actively participating in problem solving
- Demonstrates exceptional customer service not only to patients, but to all staff and family members
- Ensuring staff development including orientation, inservice education, continuing education, and evaluation of staff
- Managing and reviewing information related to patients in a facility
- Directing and monitoring organizational performance improvements activities
2
Responsibilities For Home Health LPN Resume
- Testing: Typing 45 WPM
- Working knowledge of computerized management systems required
- Working knowledge of Medicare regulations and standards of performance within Home Care
- Following safety standards
- Testing the call tree per policy, present/perform disaster drill annually
- Activating the emergency preparedness plan when a disaster is imminent in the absence of the branch director
- Able to apply the concepts of critical thinking and decision making in a variety of settings and issues, including determining patient's needs for
- Sets up and maintains phone system, including adding, revising or deleting voice mailboxes as needed. Develops and maintains accurate employee phone roster
3
Responsibilities For Lvn-home Health Resume
- Facilitate ‘transition to home’ planning includingassessing post-discharge needs anddeveloping and implementing transition to home plan
- 5 Performs light housekeeping tasks, i.e. laundering the patient's gown or pajamas and cleaning the patient's room
- Maintain and continue to grow Agency by expanding referral sources and developing / nurturing
- Ensures accurate filing / scanning of records in office; locks clinical record room each evening
- Assists in orientation and training; in formulating and evaluating policies and procedures
- Manages incoming, outgoing and interoffice mail/deliveries
4
Responsibilities For Home Health Aid Resume
- Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules
- Timely completion of work flow, staff assignments, preparing and reviewing reports as needed or directed by
- Ensures all Life Line equipment is functional at the end of installation process by testing all monitoring areas in the home
- Assists CTM’s with contacting field staff or relaying information in reference to patient care
- Receives and processes Accounts Payable and routes to Home Office Accounting department according to established time frames
- Functions as Human Resources Designee processing Human Resources documentation according to Branch protocols
5
Responsibilities For Home Health Supervisor Resume
- Processes incoming and outgoing mail daily
- Turns phone over to answering service each evening, logs event in log book
- Turns answering service off each morning, logs event in log book
- Promotes home health care in the community and at other health care facilities through speaking engagements and distribution of marketing materials
- Assist patients with tending to personal care, activities of daily living and transfers/transport
- Collects on Worker’s Compensation accounts by assisting carriers, attorneys and the Industrial Commission to expedite payment
- In conjunction with the Director of Sales, developing home health programs in the general community
- Schedules agency visiting staff in a manner to maximize productivity and reports variances to Agency management
- Assists clients with personal care and activities of daily living, in accordance with the client’s individualized care plan
6
Responsibilities For Home Health Director Resume
- Communicate accurate information to employee regarding directions to patient’s home and contents of the Plan of Care / Care Plan
- 2 When appropriate, assist in meal preparation and feeding
- Interpretation and execution of the policies of the governing authority
- Prepares weekend staff-reviews all patient schedules ensuring field staff is aware of current orders or any changes in their schedules
- Maintains and orders office supplies according to Branch protocols
- Orders and distributes medical supplies according to Branch protocols
- Maintains adequate supply of routine Branch forms. Orders Forms according to established procedure
- Notifies Supervisor of outstanding physician orders
7
Responsibilities For Director of Clinical Services, Home Health Resume
- Continual Professional Growth - by remaining current with patient care changes, technology, regulatory emergency mandates and new procedures
- Assist in keeping the patients environment clean
- Manages the performance of assigned clinical team members, including nurses, social workers, home health aides, and office staff
- Certified by the state as a certified nursing assistant
- Participates in Home Care marketing plan, acts as a representative at vendor fairs, health fairs and other public relations events
8
Responsibilities For LPN, Home Health Resume
- Knowledge of financial reimbursement systems, including Medicare and managed care
- Report findings or changes in physical, mental and emotional conditions to nursing staff or other authority
- Assist with keeping YOUR patient's environment clean, safe and orderly
- Complies with the organization’s standards of care and Oregon Nursing Practice Act
- Prepares and uses equipment and materials for treatments observing clean techniques as required
9
Responsibilities For Weekend Clinical Supervisor / Home Health Resume
- Assists and educates the patient/PCG in learning appropriate self-care techniques
- Assists the RN in carrying out the patient plan of care
- Make home visits and provide nursing care in the home environment
- Review clinical records for accuracy, file all incoming documentation, and ensure compliance to Company policies
- Learn and be proficient at CDS/HCMS, Crystal Reports, Health Connect, and processing and any other systems as needed
- Knowledge of philosophy, principles and practices of public health and its application to home health nursing
- Licensure by the Oregon State Board of Nursing (OSBN)
- Thorough understanding of Medicare Conditions of Participation
10
Responsibilities For Clinical Supervisor Home Health Resume
- Variable schedules depending on case needs
- Licensed Nursing Assistant - N.H. state
- Provide professional nursing care under supervision
- Provide care to assigned patients and their care givers in the home setting
- Variable schedules depending on client needs
- Intermediate word processing (e.g. MS Word), presentation (e.g. MS PowerPoint), spreadsheet (e.g. MS Excel) and database knowledge
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