Guest Services Coordinator Resume Sample
Malvina Terry
8342 Coleman Throughway,
Boston,
MA
+1 (555) 704 7894
Work Experience
Guest Services Coordinator
09/2016
-
PRESENT
Detroit, MI
- Membership of Clefs d’Or is an asset
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Understand guest’s service needs
- Interacts with guests, colleagues, and Resort staff in a professional, alert & courteous manner, assisting other departments any necessary information when called upon
- Maintains a professional appearance and follows all Wild Dunes Resort dress code standards
- Answers all inbound Resort phone calls, both internal and external, in a friendly, upbeat tone
- When required, transfers incoming calls promptly, accurately and appropriately
- Relays detailed messages to appropriate parties quickly and efficiently
Guest Services Coordinator Ralph Lauren
08/2010
-
06/2016
Houston, TX
- Responsible for receiving and sending guests faxes and forwarding an incoming Resort faxes to the designated department or Team Member
- Main contacts for the Resort’s mail department and responsible for distributing all internal mail and packages to designated guests and Team Members in a timely and accurate manner. Also, assists guests and Team Members with outgoing letters and packages
- Performs all concierge functions when called upon, including but not limited to: assisting with dining and recreation reservations, upselling resort services and amenities to guests, answering common Resort questions, and recommending activities in the local Charleston area
- Maintains a strong familiarity of Wild Dunes Resort and the Charleston area
- Greets and welcomes guests thru both phone and face-to-face interactions and provides courteous assistance to those who ask for guidance
- Generate, review and share required daily emails and reports, such as Better Place email, VIP arrivals or late check-out report, to ensure vital information is communicated and accurate
- Remain up-to-date on all Resort happenings, seasonal offerings and any changes in policies and procedures
- Responsible for completing assigned call tracking and daily follow-up sheets
Aveda Institute Guest Services Coordinator Ny-pipeline
04/2004
-
02/2010
Houston, TX
- Responsible for ensuring that Resort master keys are kept in a safe and locked place
- Arrange for Resort services such as bellman, valet, transportation, and housekeeping & engineering for guests
- Maintains and updates the Resort resolution log and follows-up with managers on any pending issues in a timely manner
- Be able to quickly recognize items that need attention and communicate pertinent information to affected and appropriate parties (i.e. resort Team Members, guests, departments)
- Maintains constant awareness of department and Resort safety issues (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and reports all safety incidents to Manager On-Duty
- Enters maintenance and housekeeping work orders into work order system and follow-ups to ensure tickets have been closed in a timely manner
- Utilize training of Resort PMS system to be knowledgeable about guest reservations and successfully and independently assist with room assignments and questions
- Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
Education
Indiana Wesleyan University - Kokomo Campus
2000 - 2004
School's Degree in Computer
Professional Skills
- Excellent time management skills and proven ability to organize and manage multiple priorities
- Excellent interpersonal and customer service skills, supporting a team environment
- Strong organizational skills; able to multi-task in a fast pace environment
- Organizational skills with strong attention to details
- Outstanding verbal, writing and interpersonal communications skills
- Prior oral presentation or tour guide experience helpful
- Certification or experience in training associates
How to write Guest Services Coordinator Resume
Guest Services Coordinator role is responsible for customer, interpersonal, organizational, english, security, retail, credit, training, database, shipping.
To write great resume for guest services coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Guest Services Coordinator Resume
The section contact information is important in your guest services coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Guest Services Coordinator Resume
The section work experience is an essential part of your guest services coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous guest services coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular guest services coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Guest Services Coordinator resume experience can include:
- Excellent communication skills through phone and email
- Proficient interpersonal and communication skills (dealing with presenters, customers, audiovisual technicians, catering staff and etc.)
- Effectively coordinate everyday changes in patient flow as necessary
- Previous sales or sales support experience, preferably in a luxury retail environment
- Provide effective communication with team members and other departments to ensure a seamless process
- Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
Education on a Guest Services Coordinator Resume
Make sure to make education a priority on your guest services coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your guest services coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Guest Services Coordinator Resume
When listing skills on your guest services coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical guest services coordinator skills:
- Highly effective interpersonal skills to interact with a variety of guests (including international guests), business partners and departments
- Demonstrated commitment to excellent customer service and enjoy working with college students, alumni, and employers
- Experience working with a diverse population of college students
- Experience in the Hospitality Industry
- Customer service experience in healthcare communications
- Greeting and answering guests’ questions pertaining to the Alumni Association,
List of Typical Experience For a Guest Services Coordinator Resume
1
Experience For Seasonal Guest Services Coordinator Resume
- Able to articulate and demonstrate Tuck’s exceptionally high guest services standards
- Demonstrated ability to maintain confidentiality and deal with sensitive matters in a discreet manner
- Learning and maintaining in depth product knowledge
- Learning and maintaining in-depth product knowledge
- Willing to work rotational weekend shifts throughout the year
2
Experience For Guest Services Coordinator Ralph Lauren Resume
- Managing relationships with guests and remote CMH lodge teams
- Maintaining accurate guest profiles and managing guest accounts
- Managing relationships with guests and CMH lodges
- Assisting lodges upon guest check out
- Assists with monitoring and maintaining device/radio/ gate clicker logout sheets
- Assists with monitoring parking gates and communicates to the appropriate staff to notify them of arrivals, vendors, contractors and employee appointments
- Comply with health and safety standards, including but not limited to teaching visitors about the importance of hand hygiene
- Assist with supplying general information to callers and connects calls to the appropriate staff
3
Experience For Temporary Guest Services Coordinator Resume
- Assist in preparing Fed Ex shipments for pick up
- Assist with using hotel service optimization system (Hot SOS) to place work orders for guests and owners
- Assists with maintaining PBX functions to include voicemail boxes, phone line restriction, phone forwards
- Work in a cooperative work environment, which focuses on trusting relationships, ethics, dignity, maximum productivity and team member morale
- Process as required all relevant PO’s and invoices and manage Guest Services expenditure by keeping up to date records
4
Experience For Aveda Institute Guest Services Coordinator Ny-pipeline Resume
- Issue and document premiums to departing guests
- Prepare and process manifests of tour appointments, along with tracking throughout the day qualified tours, NQ’s, and No Shows
- Assist Volunteer Services with the first day training of the campus for new volunteers
- Sort and distribute magazine subscriptions to designated waiting rooms
- Be a vital link within the facility promoting efficient, compassionate assistance for visitors, families, physicians, staff/employees
- Provide information on guest lodging for families from out of town and assist in the reservation process as needed
5
Experience For Guest Services Coordinator Overnights Resume
- Great communication with co-workers and the Lipschultz lodging facility
- Assist with distributing maintenance work orders timely
- Clean and santize bathrooms, ensuring they are well lit, and place rubber mats down to ensure safety
- Be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
- Extensive phone work, problem solving, and delegation and follow up on daily activities
- Work with leadership, nursing and ancillary staff to support the needs of the program distribution of Guest Services amenities
- Follow-up with late payments and missing information
- Follows established policies and procedures and willing to ask for help when needed
- Develops and maintains a high level of customer service
6
Experience For Aveda Institute Guest Services Coordinator Resume
- Achieves and maintains customer satisfaction goals
- Attends required meetings in order to receive current information and instruction
- Ensures guest complaints are resolved and that appropriate service recovery gestures are made in order to achieve guest satisfaction
- Coordinates scheduled events and conferences and ensures they are serviced and function proficiently
- Organizes time appropriately in order to accomplish all routine tasks by deadlines
7
Experience For Aveda Institute Guest Services Coordinator NY Resume
- Assists patients, guests, employees, and other visitors with arranging for accommodations, business services, dining, transportation, and other personal services
- Assists with directing and evaluating facility events ensuring that goals and expectations are met. Assists in marketing and promotion of the facility and its services, events, etc
- Assist with answering, screening, and routing all outside calls
- Follows set procedures on posting, charges, cashing checks, safe deposits and refunds
- Assist with private exchange (PBX) switchboard to connect all incoming phone calls to the hotel
- Maintains records and communicates all VIPs, special requests, etc
- Performs assigned outbound calls such as courtesy call backs to guests inquiring about their accommodations, Welcome Arrival calls following guest check-in, and all wake up calls
- Responsible for overseeing organization, processing, tracking and guest communication of the Lost and Found department
8
Experience For Guest Services Coordinator Resume
- Attend any mandatory team and Resort meetings
- Places orders for the front office for supplies
- Provide amenity support as needed
- Detail-oriented with the ability to work well under pressure in a fast-paced retail environment
- Ensure that both Guest Services Centers and Supervisors’ Offices are adequately supplied with necessary forms, documents and supplies
- Distributes any mail needed for the sales employees
9
Experience For Seasonal Guest Services Coordinator Resume
- Calculates sales line rotation per Sales Dept Operations Manual
- Provide accurate data entry for guest tour presentation and Resort Stays
- Check guests in and out for their reservations
- Collect and post security deposits, rent, or funds for other services
- Complete and maintain resort records, reports, and files
- Collect and post security deposits, rent, or funds for other services in Yardi
10
Experience For Guest Services Coordinator Ralph Lauren Resume
- Review and code invoices and statements for manager approval
- Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications with manager's discretion
- Follow up with late payments, declined credit cards and missing information
- Check all lodge reports for accuracy
- Communicate and create reports for each lodge for each trip and update any changes as needed
- Account statements for guests on request
- Enter guest incidents into Incident Management system
- Follow up with guests on incidents or delegate to individual departments as needed
- Assist with the building and game day execution of the Team Member Recognition Program. Ensure that all positive guest feedback is recognized and that coaching/ action plans are developed in areas of need
List of Typical Skills For a Guest Services Coordinator Resume
1
Skills For Seasonal Guest Services Coordinator Resume
- Ordering all general supplies for the building
- Assisting with the planning and execution of various events,
- Tracking and monitoring assigned budget expenditures and revenues
- Managing meeting room reservations and spaces,
- Ordering all general and office supplies for the building,
2
Skills For Guest Services Coordinator Ralph Lauren Resume
- Assisting with the execution of various events and ad-hoc projects
- Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
- Offer personal recommendations on area information such as activities, state parks, movies, grocery stores, shopping, etc. Complete Concierge tasks as they occur
- Make payments and adjust reservation due amounts when balances are present or when adding an extra to the reservation. Maintain confidentiality with guest personal information
- Ensure guest service standards are met during arrival, departure, and during any other contact with guest
- Professionally address guests, including guest experience issues, in a timely manner and according to the guidelines. Complete necessary reporting relative to these tasks
- Envisions, articulates, and implements plan for achieving guest services and dean’s office support priorities; engages with dean’s office and other professional staff colleagues to identify and surpass challenges; and updates priorities with direction from the director. (5%)
3
Skills For Temporary Guest Services Coordinator Resume
- Effective organizational skills with the ability to handle many different task under severe time pressure
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills
- Strong Computer Skills (Opera and Microsoft Office)
- Proven ability to be self-directed, develop strong cross-functional relationships and work in a team environment
- Prioritize and successfully manage multiple projects simultaneously within aggressive timelines
- Understand and execute billing processes and procedures
4
Skills For Aveda Institute Guest Services Coordinator Ny-pipeline Resume
- Contributes ideas, input, and support to initiatives, decisions, and communications with guest services and dean’s office support implications. (5%)
- Collaborates with dean’s office and other Tuck and Dartmouth colleagues to manage and complete shared projects and assignments. (5%)
- Gains knowledge of and shares insights into pertinent trends and innovations through research, participation in internal peer networks, and attending trainings. (5%)
- Computer proficiency including Microsoft Office Suite
- Clearly communicate (verbal and written) in English with guests and associates
- Experience and skill successfully providing reception, customer service, concierge, administrative support, and/or other similar services, preferably for a higher education institution
- Knowledge of professional office operations gained through a combination of relevant education, certifications, and/or work experience
- Able to seek out and create learning opportunities, including through those revealed by setbacks and failures as well as successes
- 6-8 weeks throughout July and August; 20-35 hours per week; primarily during evenings and on weekends
5
Skills For Guest Services Coordinator Overnights Resume
- Proficient using the la test versions of Microsoft Office Suite, mail merges, email and web searches
- Process individual travel services/special requests including customized services for guests
- Act as a concierge in the Studio Store while interacting with QVC guests, corporate guests, vendors, potential employees and tour groups
- Able to anticipate, deliver on, and exceed the expectations of faculty and professional staff colleagues
- Able to introduce and drive innovation in ways small and large
- Manage multiple projects and work assignments in a fast paced and often time sensitive environment
- Serve as Facility Liaison to “C-Level” Administrative staff – 20%
- Manage front desk receptionists – 20
6
Skills For Aveda Institute Guest Services Coordinator Resume
- Organize and respond appropriately to all guest needs
- Create customized, professional responses and evaluations that appropriately address specific issues
- Deliver superior customer service through written and verbal communications in a professional, knowledgeable and timely manner
- Provide correspondence that is professional with content specific to the issue and our guests within specified service levels, standards and policies
- Update and maintain reservation and customer information in accordance with company guidelines
7
Skills For Aveda Institute Guest Services Coordinator NY Resume
- Track and organize communications, escalate trends, issues or unusual situations
- Review key guest and reservation data for accuracy and overall quality assurance as required
- Act as liaison and be a resource for colleagues and guests
- Assume other responsibilities as deemed necessary
- Assist in all Guest Services areas as called upon: Message Center, cash Office, Guest Kitchen, Sales Floor, Concierge, Administration, etc
- Interface with vendors, QVC Merchandising and Sales Teams to obtain and share product knowledge. Use visualization and critical thinking to contribute to sales revenue while maintaining a high level of brand awareness
- Provide product knowledge and contribute to sales revenue through various selling techniques
- Interact with Merchandise Manager or Visual Merchandising Specialist to discuss sales and inventory to formulate plans to maximize sales with an emphasis on display presence
- Remain current on QVC history and information, broadcasting information, special events and product knowledge in order to act as an in house information center for guests and vendors
8
Skills For Guest Services Coordinator Resume
- Lead the game day Guest Service Team for MBS including the hiring and training of Guest Service Team Members
- Assist with Team Member new hire training including content development and delivery
- Comfortable speaking and presenting in front of large groups
- Oversee MBS Guest Service programs including the ADA/ Wheelchair Program, Designated Driver Program and Lost & Found Program
- Incident tracking— produce reports that identify trends and areas for improvement
9
Skills For Seasonal Guest Services Coordinator Resume
- Assist with job fair preparation, set-up and hiring for all MBS game day teams
- Assist with Team Member handbook content, editing and production
- Proficiency in Microsoft products including Word, Excel, Publisher, PowerPoint; Project
- Remain current with on air trends and brand awareness
- Use of POS back office systems to monitor inventory levels and adjust displays accordingly. Remain current with policies and procedures related to the POS register system in order to act as a resource for the Studio Store
10
Skills For Guest Services Coordinator Ralph Lauren Resume
- Working knowledge of computers/Microsoft Office
- Respond to in-event guest challenges and ensure swift and appropriate service recovery
- Oversee the MBS secret shopper program including development of shop structure, report distribution, Team Member recognition rewarding positive results and action plans to improve areas of need
- Manage fan communications- Voice of the Fan Surveys
- Assist with the MBS Incident Management Program
List of Typical Responsibilities For a Guest Services Coordinator Resume
1
Responsibilities For Seasonal Guest Services Coordinator Resume
- Pre and post trip customer correspondence through excellent phone and email communication
- Being a champion for customer service and the customer at large throughout the entire organization through proactive collaboration with all departments
- Develop plans for managing patient flow during a comprehensive building renovation
- Guest Packet, Catalog and all mailing and shipping requests
- Perform all responsibilities while following Moments of Service standards
2
Responsibilities For Guest Services Coordinator Ralph Lauren Resume
- Inventory Management of all clothing, print materials, coupons, etc
- Responsible for training guest services specialists
- Collaborative team player willing to partner with and support all departments
- Greet and establish rapport with guests, current and prospective residents
- Field resort comments, suggestions, and concerns to the Resort Manager
- Observe and aid in the flow of the main entrance in order to expedite the patient flow and assisting families to get to their destination within the building as efficiently as possible
- Answer incoming telephone calls, monitor voicemail, greet and assist visitors and patients (including handling of some patients and guests in wheelchairs), answer visitor questions and relay information about health care services provided
- Oversee the volunteer request module from the lobby and assist as needed
- Greet and establish rapport with guests; field resort comments, suggestions, and complaints to the Resort Manager
3
Responsibilities For Temporary Guest Services Coordinator Resume
- Clean, sanitize and stock kitchen areas with paper products as needed
- Clean and sanitize appliances to ensure they are free of food particles, mold and mildew
- Follow all established safety procedures and precautions; report all unsafe or hazardous conditions, incidents, accidents and/or defective equipment to manager
- Ensure floors are swept, mopped, waxed and buffed as needed
- Interact with guests at the bell desk/motor lobby in a friendly, warm manner ready to provide service with directions, recommendations and or with vehicle/luggage requests
- Proficiently operate the Bell Desk by promptly answering guest phone calls, tracking guest vehicles requests, tracking luggage assistance requests and tagging guest luggage
- Ensure that public areas are maintained, clean and tidy by partnering with the Housekeeping Department
4
Responsibilities For Aveda Institute Guest Services Coordinator Ny-pipeline Resume
- Stock guest water refrigerator and kids packs
- Support Inside and Outside Sales by taking roll over sales calls, answering guest inquiries, mailing supplies for outside events and managing coupons for our dealer program
- Manage trip data between the office and guides to provide guides the required information to run a wildly successful trip
- Data entry & data uploads
- General office space maintenance and organization
- Cross departmental work and additional projects as required
- Expert attention to detail, efficiency and works with a sense of urgency
- Takes initiative to continuously improve processes and is solution oriented
- Oversee and Coordinate guest services day to day operations
5
Responsibilities For Guest Services Coordinator Overnights Resume
- Functional supervisor of day to day operations
- Communicate patient flow concerns to the proper administration
- Detail oriented, customer service oriented and highly organized
- Coordinate communications with guests, property owner’s vendors, and associates
- Knowledge of Excel, Word, and Misc. Programs
6
Responsibilities For Aveda Institute Guest Services Coordinator Resume
- Project Coordination and Timely Completion
- Detail oriented, organized and compassionate
- Safety as a cornerstone
- Share our passion – every day
- Balance our social, fiscal and environmental responsibilities
7
Responsibilities For Aveda Institute Guest Services Coordinator NY Resume
- Is supportive of CMH mission, vision and values
- Work collaboratively and tactfully with students and other stakeholders
- Commitment to the University’s Catholic identity and ability to communicate to and with college students
- Manage, triage, and track calls into Guest Services in order to identify trends in utilization services
- Maintains system database, orders supplies, handles mailings and key Guest Services day-to-day and ad hoc activities
8
Responsibilities For Guest Services Coordinator Resume
- Manage requests received by board members, donors, and ProMedica executives as part of Guest Services program
- Excel, Outlook and Word savviness, as well as an ability to efficiently learn other electronic database systems
- Is very organized and able to manage deadlines with accuracy and attention to detail
- Is able to multi-task in a fast paced environment
- Shift Department: Guest Services
- Conduct arrival and departure with guests; explaining all necessary information to the guest and how to contact us with emergency situations or when they have a need. Complete necessary reporting relative to these tasks
9
Responsibilities For Seasonal Guest Services Coordinator Resume
- Go-getter/problem solver attitude
- Safetyas a cornerstone
- High guest contact
- Entry Rate: $17.37
- NV Health Card
- Aim for best
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