Front Desk Clerk Resume Sample
Larue Wuckert
676 Dooley Oval,
Boston,
MA
+1 (555) 924 4740
Work Experience
Lead Front Desk Clerk
04/2016
-
PRESENT
Philadelphia, PA
- Greet all guests with a smile and positive attitude, using guests’ names whenever possible
- Take reservations efficiently for individual and individuals with a group
- Assist guests with special needs as needed
- Wear Company issued uniform and maintain a professional and well-groomed appearance at all times
- Issue safe deposit boxes – omit, we no longer issue safe deposit boxes
- Handle cash, traveler’s checks and credit cards in a safe and accurate manner
- Reports to Front Desk Manager
- Position requires a strong customer service focus, strong communication skillsand a positive attitude
Front Desk Clerk
08/2011
-
03/2016
Detroit, MI
- Makes hospitality calls for new arrivals nightly
- Responsible - Ability to be held accountable or answerable for one’s conduct
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures
- Read, listen, and communicate effectively in English, both verbally and in writing; Good oral and written communication skills
- Access and accurately input information using a moderately complex computer system; Ability to work a flexible schedule including days, nights, weekends and holidays
- Discounts at Starwood Hotels
- Discounts at Marcus Hotels and Resorts
Administrative Assistant / Front Desk Clerk
10/2006
-
05/2011
Houston, TX
- Months previous work experience in a guest service position required, preferably within the hospitality industry
- Able to work independently, has good judgment, problem solving, and decision-making skills
- Work a flexible schedule including days, nights, weekends and holidays
- Good oral and written communication towards guests, supervisors, peers, and/or subordinates
- Able to guide, direct, and motivate others
- Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills
- Quick learner in a fast paced environment
- Enters data into computer, including some minor accounting functions
Education
University of Central Florida - Daytona Beach Campus
2001 - 2006
School's Degree in Photography
Professional Skills
- Attention to detail, strong organizational skills and multi-tasking skills
- Excellent communication skills, great attitude, high energy and organizational skills
- Excellent customer service skills and experience performing insurance eligibility checks and registering patients
- Excellent customer skills in dealing daily with customers, agencies, as well as team members
- Provide excellent customer service skills with all internal and external guests
- Excellent computer skills and ability to work under pressure when needed
- Your communication, customer service and problem solving skills are superb
How to write Front Desk Clerk Resume
Front Desk Clerk role is responsible for basic, computer, organizational, customer, microsoft, english, research, retail, credit, training.
To write great resume for front desk clerk job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Desk Clerk Resume
The section contact information is important in your front desk clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Desk Clerk Resume
The section work experience is an essential part of your front desk clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front desk clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk clerk position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Desk Clerk resume experience can include:
- + Basic computer skills required
- Communicate effectively with customers and employees at all levels of employment
- Able to communicate effectively with others by telephone, electronic correspondence, and in person
- Prior hospitality or related experience
- Prior experience with Lightspeed and/or Starguest software is an asset
- Attentive to detail and impeccable organizational skills
Education on a Front Desk Clerk Resume
Make sure to make education a priority on your front desk clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Desk Clerk Resume
When listing skills on your front desk clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front desk clerk skills:
- 1-year prior experience in guest service capacity required
- Use a computer effectively to access, understand an input guest information
- Use a computer effectively to access, understand and input guest information
- Effectively communicate in English with guests and all levels of team members
- Demonstrate self-confidence, energy and enthusiasm when interacting with guests
- Demonstrate discretion when dealing with confidential guest matters
List of Typical Experience For a Front Desk Clerk Resume
1
Experience For Clinic Front Desk Clerk Resume
- Communicate effectively at all times with Pinnacle Entertainment, Inc.’s customers, as well as all levels of employees
- + One year previous experience in a similar position in a hotel
- + Customer service experience required
- + Previous Customer Service Experience Required
- Ensure that any outstanding requests or problems from previous day receive priority and are resolved
- One year clerical experience in a public service environment
- One year of cashier, customer service, or related experience
2
Experience For Front Desk Clerk Starting Resume
- Make strong decisions independently and respond quickly and professionally to emergencies
- Front Desk experience
- Experience in similar front desk work
- Previous experience as a front desk agent in a hotel
- Demonstrate close attention to all details
- Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
3
Experience For Lead Front Desk Clerk Resume
- Front Desk Office Experience
- Assisting guests to clients and provide a comfortable wait for their visit
- Assist Front Office leadership with the checking in and checking out of guests
- + Resolve guest complaints, ensuring guest satisfaction
- + Resolve discrepancies on the room status report with Housekeeping
- Use all equipment associated with the position, including, but not limited to, keyboards, telephones, fax machines, copiers and printers
- Use AS/400 hotel computer system, adding machine, credit card machine
4
Experience For Hotel Front Desk Clerk / Relief Night Auditor Resume
- Ust be flexible and willing to work a varied schedule
- Know and comply with all company policies and procedures regarding safety, security, emergencies and energy Report work on time and in complete uniform
- Possesses complete knowledge of Hotel Front Desk and Housekeeping/Laundry procedures and policies and assures their accurate execution
- Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers, printers and key encoders
- Initial response to the telephone or to a person entering the facility
5
Experience For Seasonal Front Desk Clerk Resume
- Open and close the office depending on the business need
- Provides new patients with Cancer Care Monitors and instructs them regarding its use
- Notifies management and staff regarding visitors
- Interfaces internally with Medical Records, Insurance, Phone Room, Nurses and Physicians daily regarding the needs of patients
- Answer calls from multi-line telephone system and directing to designated office location, and regional personnel
- Maintains security by enforcing check in procedures
- Prepare outgoing mail for pickup by postal service or overnight courier
- Secure payment, verify and adjust billing
6
Experience For Front Desk Clerk Iv-west Lafayette Resume
- Receive and document incoming plant sale monies
- Answers telephones, providing basic client or office information, processes client intakes, and relays calls to office staff. Triage calls as necessary
- Complete designated cashier and closing reports in computer system
- Count bank and beginning and end of shift
- Facilitate patient check-in/check-out, including insurance verification, input of patient information and collection of co-payments/co-insurance/deductible
- Responsible for training and support of front office staff
- New Hire ECW / RCG training
- Accurately posting guest charges
- Timely responding to special requests; inform hotel departments as appropriate
7
Experience For Franchised Front Desk Clerk / AYS Resume
- Technical competencies in work quality, work quantity, and developing self
- Communication, customer focus, valuing diversity, and teamwork
- Obtain PCI credit card certification; this training renewed annually done by hotel
- High work standards and productivity, interpersonal and intercultural relations, decision making, and dependability
- Adaptable to sudden changes and keeping consistency with the challenges
- Highly literate in Microsoft Office Suite of Software including Word and Excel
- More than doubling the number of Conrad properties by 2014Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry
- Supportive and caring management team
8
Experience For Hotel Front Desk Clerk / Night Auditor Resume
- Distribute information to members and guest upon arrival and respond accurately to questions regarding park rules and regulations
- Assist in the monthly collection and processing of rent and RV reservation payments; this includes collections, deposits and data entry
- Assist with the processing of paperwork for residents upon move-in and move-out
- Distribute information to guests upon arrival and respond accurately to questions regarding park rules and regulations
- + Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- + Maintain positive guest relations at all times
- + Obtain assigned bank and ensure accuracy of contracted monies
9
Experience For Administrative Assistant / Front Desk Clerk Resume
- + Keep bank secure at all times
- + Process all guest check-ins
- + Verify registration card information with the guest
- + Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
- + Direct Bell Person to escort guest and transport their luggage to the room
- + Handle overbooked or walked in guests
- + Accept and record wake-up call requests
10
Experience For Lec Hotel Front Desk Clerk Lead Resume
- + Monitor, send and distribute guest faxes
- + Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- + Match the bucket check to in-house guest ledger report; report discrepancies to Manager
- + Process all check-outs
- + Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
- Follow all Marcus Hotels and Resorts policies and procedures, and Information Protection procedures
- Use computer systems and multi-line telephones
List of Typical Skills For a Front Desk Clerk Resume
1
Skills For Clinic Front Desk Clerk Resume
- Proofreading and bookkeeping experience desirable
- Proofreading and bookkeeping experience
- Previous experience working in a similar resort setting
- Experience working for an insurance agency
- A strong working knowledge of the Omaha/Council Bluffs metropolitan area attractions is beneficial
- Sign and appropriately distribute incoming priority or overnight packages upon arrival
- Hospitality education or training could offset required experience
2
Skills For Front Desk Clerk Starting Resume
- Hospitality education or training could offset experience
- Equipment:Ability to operate standard office equipment including personal computer, copier/scanner, fax machine
- Experience supporting managers, preferably with a large public company
- Cashier and/or bookkeeping experience
- Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/ or who contact for resolution
3
Skills For Lead Front Desk Clerk Resume
- Excellent command of Turkish and English language
- Previous customer service experience of 1-2 years
- Twisting, bending, reaching, talking, listening and smiling with ease
- Preparing daily outgoing orders and in-taking returning orders
- Programming and deleting room key using Marlok system
- Handling all money transactions at the front desk following standard operating procedures
- Blocking guest rooms, preparing guest folios, guest cards, and programming room keys
- Being knowledgeable about property and surrounding area, local attractions and shopping services
- Providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards
4
Skills For Hotel Front Desk Clerk / Relief Night Auditor Resume
- Recording and conducting guest room wake-up calls
- Filing and ordering office supplies
- Establishing and maintaining relationships with all customers
- Opening and processing the mail
- Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information
- Posting and recording hotel gift certificates
- Adhering to established safety procedures and guidelines.Handling guest complaints
- Walking or standing for entire shift
- Filing and copying records
5
Skills For Seasonal Front Desk Clerk Resume
- Adhering to established safety procedures and guidelines, handling guest complaints
- Establishing and maintaining relationships with all customers, primarily video customers
- Working knowledge of current video, audio, rigs, and lighting equipment carried by Borrowlenses.com
- Registering guests’ in and out of Fidelio property management system
- Providing guests’ with hotel information
- Offering assistance with luggage; summon bellman and provide introduction
- Responding to reservations requests made by guests
- Explaining rate structure, available rooms, facilities and service
6
Skills For Front Desk Clerk Iv-west Lafayette Resume
- Acting as switchboard operator after regular scheduled hours
- Having fun on the phones
- Lifting up to 10lbs. frequently
- Supplying quick response times in person
- Knowing all practices and policies of Borrowlenses.com
7
Skills For Franchised Front Desk Clerk / AYS Resume
- Troubleshooting equipment problems, and general account issues
- Recommending appropriate gear based on the customer’s needs
- Working knowledge of current photographic equipment carried by Borrowlenses.com
- Entering AR received through the mail
- Balancing at the end of the day
- Registering guests in and out of Fidelio property management system
8
Skills For Hotel Front Desk Clerk / Night Auditor Resume
- Having knowledge of food and beverage facilities and hours of operation
- Troubleshooting video equipment problems, and general account issues
- Recommending appropriate video gear based on the customer’s needs
- Occasionally carrying, pushing, pulling up to 10 lbs
- Integrity, flexibility, adaptability, stress management, planning and organizing, judgment/problem solving, and attention to detail
- Answers incoming telephone calls in a professional manner, utilizing the appropriate solution
- Assist in making RV reservations; this includes making sure the RV's fit in the size of the site
- Receive and relay incoming, outgoing and internal phone calls
- Process incoming and outgoing mail & faxes
9
Skills For Administrative Assistant / Front Desk Clerk Resume
- Assists in the on-going training and development of team members
- Responsible for answering phones and assisting guests with luggage
- Handles incoming calls for new consults from referring Physicians and Physician Nurses
- Has some exposure to processing community A/P’s and A/R’s in an automated accounting system
- Performs data entry in any and all computer systems requested, including but not limited to Prospect Tracking, and Sales and Inventory
- Functional competencies including basic mathematics, work processing office procedures and organization
- Responsible for picking up mail and making deliveries
- Monitor all incoming traffic and determine if visitors are approved to enter the building for high end condominium complex
- Process all incoming and outgoing reservations
10
Skills For Lec Hotel Front Desk Clerk Lead Resume
- + Answer department telephone within 3 rings, using correct greeting and telephone etiquette
- Standard office environment such as a multi-function copier, fax, scan, mail sorting/folding machine and multi-line telephone
- Have working knowledge of town of Estes Park, Rocky Mountain National Park, and surrounding areas and be able to provide directions
- Properly assign room locations, rate room selling strategies, and guaranteed or requested room types
- Be knowledgeable of hotel credit, cash in advance, and check cashing procedures
- Maintain accuracy in cash handling procedures
List of Typical Responsibilities For a Front Desk Clerk Resume
1
Responsibilities For Clinic Front Desk Clerk Resume
- Medical front office experience
- Medical office experience
- Medical office experience preferably in a family medicine or internal medicine practice
- Athena EMR experience
- Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and entertainment opportunities
- Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and events
- Answers all owners’ requests for housewares and guest supplies, including delivery and pick-up of cribs, high chairs, rollaways, etc
2
Responsibilities For Front Desk Clerk Starting Resume
- Attends the Owner’s Coffee meetings and handles any problem issues that arise pertaining to area of responsibility
- Responsible for monitoring offices, conference room, lounge, and kitchen
- Manage accurate accounting of all rooms
- Answer questions regarding the Inn's services and amenities and local happenings
- Deep care and consideration for helping customers
3
Responsibilities For Lead Front Desk Clerk Resume
- Very savvy at multitasking 2-3 tasks at one time
- Provide outstanding customer service to walk-in customers of the Telegraph
- Print parking passes, post charges to guests folio and document on registration cards
- Complete shift checklist fully during the time allotted for your shift
- Assist in planning community events as needed
- Assist in sales efforts by handling customer inquiries via telephone and perform tours of property as needed
4
Responsibilities For Hotel Front Desk Clerk / Relief Night Auditor Resume
- Assist with checking guests / members in and out
- Monetary capabilities for prossesing member dues and retail store purchases
- Assist in the processing of Credit Card CCER reconciliations. Very easy
- Attend and participate in training programs as requested
- Answer all incoming calls and routes to the appropriate staff member
- Opens and distributes incoming mail and distributes accordingly
- Assists in the monthly collection and processing of rent checks
5
Responsibilities For Seasonal Front Desk Clerk Resume
- Attends and participates in training programs and seminars as requested and or required
- Greet and register incoming members and guest
- Patrol the resort to ensure resort rules and policies are being followed
- Fast-paced, dynamic and rewarding
- Processes guest accounts upon checkout in an efficient and accurate manner
- Accepts same day and advance reservations as required
- Able to articulate amenities menu and process guests’ orders
- Previous guest service position
- Manage front desk reception area
6
Responsibilities For Front Desk Clerk Iv-west Lafayette Resume
- Check and lock equipment after usage
- Provide support for staff on projects and programs
- Greet guests and patrons as they arrive
- Handle guest check-ins and check-outs appropriately
- Refers messages to appropriate party
7
Responsibilities For Franchised Front Desk Clerk / AYS Resume
- Knowledge of local area required
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones
- Work solo and within a group
- Accurately and efficiently investigate, resolve and process circulation payments and other customer service issues
- Handling cash, check and credit card payments in person and over the phone for the advertising department, the circulation department and other internal departments while maintaining a balanced cash register daily
- Handle the sales of special event tickets
- Process payments from KIOSK and door sales circulation crews
- Assist with carrier employment applications
8
Responsibilities For Hotel Front Desk Clerk / Night Auditor Resume
- Complete the daily pagination and customer service functions associated with the daily obituaries. This includes working in Wave2 and directly with funeral homes to ensure obituaries are entered, processed and completed accurately and prior to deadline each day
- Complete the daily pagination and customer service functions associated with the daily legal notices. This includes working in Wave2, dti, and directly with legal entities to ensure Legal Notices are entered, processed and completed accurately and prior to deadline each day
- Maintain proper and professional representation of the Telegraph when dealing with the public
- Maintain a professional office demeanor and adhere to all policies and procedures outlined in the employee manual
- Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members
- Distributes shift work among all Ogle Haus team members and assures the timely completion of work
- Handles guest complaints and rooming issues. Performs in a proactive manner and resolves all issues in a timely manner. Acts as an ambassador ensuring and monitoring that all Ogle Haus team member communications are positive and ensures return guests
- Oversees the handling of guest accounts including declined credit cards and non-zero balances. Acts as a billing agent for all charges posted through those accounts. Assures the proper handling of guest related services such as faxes and posting of charges to rooms
- Provides accurate information on property along with property events and promotions to internal and external guests
9
Responsibilities For Administrative Assistant / Front Desk Clerk Resume
- Oversee the operations of the hotel as Manager on Duty in the absence of Assistant Front Desk Managers or Hotel Front Office Manager
- Handle complex guest service situations such as room moves and unassigned reservations, act as communication center between guests and various internal departments to ensure guest satisfaction
- Ensures that the Front Desk is turned over to the oncoming shift in an efficient and orderly manner
- Bank out Agents and verify accuracy of Front Desk Clerks’ banks and audit
- Perform as a Front Desk Clerk when necessary
- Perform observations and discuss performance with team members
- Registration of patients on the day of surgery
- Collection of copays and deductibles
- Preparation of charts for next day
10
Responsibilities For Lec Hotel Front Desk Clerk Lead Resume
- Receives and handles incoming telephone calls. Schedules and coordinates appointments utilizing appropriate triage techniques and in compliance with patient's insurance status and assignment. Reviews daily appointment schedule to assure accuracy, patient access and availability of medical record
- Retrieves and reviews daily audit reports and corrects discrepancies. Retrieves and reviews open encounter report and completes process to close encounters
- Provides superior customer service and successfully handles and resolves guest comments, problems, and/or concerns
- Provides information on all aspects of Boomtowns services and facilities for guests
- Utilize multi-use phone systems and be able to direct them properly
- Offer different products and memberships
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