Front Desk Resume Sample
Ryleigh Pfeffer
41345 Lera Flats,
Philadelphia,
PA
+1 (555) 923 8929
Work Experience
Front Desk Team Lead
04/2018
-
PRESENT
Philadelphia, PA
- Empowered to make decisions that directly effect the guest’s experience in a positive fashion
- Reports to Front Office Manager; Front Office Supervisor
- Acts as the reservation attendant. Assists in coordinating registration functions for all guests
- Participates in Quality Assurance Programs and reviews to address areas in need of improvement
- Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals
- Supervises an effective inspection program for service interactions, all guestrooms and public space
- Inspects guestrooms on a daily basis
- Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
- Discounts at Starwood Hotels
Front Desk
03/2012
-
01/2018
Dallas, TX
- Issue safe deposit boxes – omit, we no longer issue safe deposit boxes
- Handle cash, traveler’s checks and credit cards in a safe and accurate manner
- Reports to Front Desk Manager
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Schedule patients and make follow-up reminder calls within established guidelines
- Answer phones knowledgeably in timely manner with professional courtesy
- Monitor and maintain physicians’ schedules and expense reports
- Prepare and maintain patient medical charts on daily basis (includes filing dictation, lab results, etc.)
Front Desk / Administrative Asst
01/2009
-
01/2012
Dallas, TX
- Discounts at Marcus Hotels and Resorts
- Free Associate shift meal
- Transfer and promote within company
- Months previous work experience in a guest service position required, preferably within the hospitality industry
- Able to work independently, has good judgment, problem solving, and decision-making skills
- Good oral and written communication towards guests, supervisors, peers, and/or subordinates
- Able to guide, direct, and motivate others
Education
Indiana Wesleyan University - Kokomo Campus
2004 - 2008
School's Degree in Computer
Professional Skills
- Excellent customer service. Strong written, verbal, and interpersonal communication skills. Possess good judgment and decision making skills
- Experience with patient check-in. Possess excellent customer service skills
- Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
- Excellent computer skills, including MS Outlook, Word, Excel, PowerPoint
- Prioritisation, multitasking and organisation skills
- Strong computer skills including MS Word, Excel, PowerPoint, and Outlook
- Experience. 2 years previous experience passionately providing service to others and assisting them with cash transactions
How to write Front Desk Resume
Front Desk role is responsible for computer, customer, microsoft, organizational, interpersonal, basic, training, excel, powerpoint, outlook.
To write great resume for front desk job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front Desk Resume
The section contact information is important in your front desk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front Desk Resume
The section work experience is an essential part of your front desk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front desk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front Desk resume experience can include:
- Demonstrates excellent customer service, communication and time management skills
- Computer and cashier skills required. Audit experience helpful
- Prior guest service experience required, preferably luxury hotel front office experience
- Good telephone, computer and typing skills
- Support management by ensuring that the team has the necessary resources to effectively perform their jobs (e.g. supplies, equipment, and inventory)
- General computer skills using Microsoft Office; Word, Excel and Outlook
Education on a Front Desk Resume
Make sure to make education a priority on your front desk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front Desk Resume
When listing skills on your front desk resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front desk skills:
- Two {2) or more years' experience in the hospitality or related concierge industry. Effective written and verbal communication skills
- Excellent communication skills in English language both orally and in writing
- Problem solving ability, good analytical skills
- Presentable and good communication skills
- Effective written and verbal communication skills
- Strong customer service,communication and interpersonal skills required
List of Typical Experience For a Front Desk Resume
1
Experience For Front Desk Reception Resume
- Impressive computer skills ( Microsoft Office Excel, Word, SMS, etc. )
- Prior Front Desk / Receptionist experience is an advantage
- One year experience in patient facing environment
- “Batch-out” copays prior to leaving each day
- Previous guest-related experience required
- Strong organization and detail-oriented
- Basic administrative experience required
2
Experience For Front Desk Team Lead Resume
- Open to different types of front desk experience as long as they are professional and friendly
- Possess a strong desire to learn new concepts and challenge yourself to learn and grow
- Reviews the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
- Two (2) or more years of experience in the hospitality or related concierge industry
- Obtains medical records, films and/or slides prior to new patient visit
- Personalize every member experience
- University graduate and post-graduate with background in Economics, Finance, Tourism, Administration with 1-3 years of experience
- Experience within security and customer service
- Operate Point of Sale unit for skate rentals
3
Experience For Front Desk Specialist Resume
- Previous sales and customer service experience in a retail environment are required
- Excellent knowledge of MS Office (especially Excel and Word) and Google docs
- Comparable healthcare experience
- : 2-3 hotel front desk experience
- Strong knowledge of MS Office-Word, Excel, PowerPoint and Outlook
- Administrative experience
- Two years front office experience / patient reception, preferably in a fast paced physician practice
- Experience in a Physician’s office
- Two (2) or more years of experience in the Hospitality Industry
4
Experience For Front Desk Associates Resume
- Front office experience / patient reception, preferably in a fast paced physician practice preferrred
- Front office experience / patient reception, preferably in a fast paced physician practice
- Able to successfully manage multiple, high priority tasks
- One year of experience as a receptionist
- One year of directly related experience as a receptionist
- Lifting/carrying - Paperwork, deliveries, books, files, misc.)
- Organizing guest visit in office
- Training and support to new agents, originators, agent assistants, staff and management
5
Experience For Front Desk Shift Manager Resume
- Handling of guest mail, messages and special deliveries
- Standing up behind the desk and front office areas for your whole shift minus break times
- Create tickets for social events, including printing, cutting & separating tickets
- Contact patients on Reschedule Report according to protocol, making notes in EPIC and/or mailing letters as necessary according to said protocol
- Perform copying, scanning, proposal binding and print jobs for agents
- Support the workflows in clinic, communicating closely with supervisor. Also assisting and providing back-up coverage when manager is unavailable
- Support for travel requests : flight/accommodation booking and travel insurance; helping employees in preparing the travel documents (tickets, check-in, etc)
- 2) Greeting and checking in patients; confirming patient appointments
- Responsible for enforcing ice skating rules and safety procedures during public session
6
Experience For Hotel Front Desk Clerk Resume
- Responsible for taking incoming phone calls from patients, referring Physician offices, and vendors as necessary
- Prepares Care Center performance reports by collecting, analyzing, and summarizing data and trends
- This is for the Winter Season starting November/December and working until approx. 4/15/2018
- Work closely with Housekeeping, Sales, Engineering, Gold Room and other departments
- Work opening/closing/mid-day shifts
- Responsilbe for distributing patient documents and scanning documents in EPIC
7
Experience For Manager, Service Center & Front Desk Resume
- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift
- To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Indoor Pool, Meeting Space, Valet Parking)
- Complete a "person in charge" security report identifying any unusual events and conduct ongoing verification of hotel security
- Post room charges and collect payment following all cash handling procedures as required
- Assist in planning and organizing Resident events
- Updates job knowledge by participating in educational opportunities and maintaining personal networks
- Responsible for managing the denied claims workqueue in EPIC. Target to be under 25 pending claims
8
Experience For Front Desk & Admin Manager Resume
- Upload all incoming outside hospital imaging into EPIC, or send to Film Library for upload into EPIC, in a timely fashion
- Responsible for distributing patient documents and scanning documents in EPIC. ·
- 1)Answering phone, checking voice mail
- 5) Printing and logging new referrals
- 7) Pulling/filing charts; create new patient packets
- Uses all available on the job training tools to train new associates and provide follow-up training as necessary
- · Reading and writing abilities are utilized often
9
Experience For Front Desk Lead the Seasons Resume
- Creates relationships with local businesses and vendors, including getting them to host complimentary events for Residents
- Clean up after guests, including removing trash around the rink
- Answer phones and direct calls to appropriate personnel, taking and delivering messages as necessary
- Operators also are responsible for assisting in the day-to-day filing of all patient information
- Assist with any requests/special projects as directed by GM Assist in planning and organizing Resident events
- Support companywide efforts in establishing Lean Manufacturing practices
- Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center client
- Lift 30 -- 50 lbs; Work in an upright standing or sitting position for long periods of time
- Customer service including handling difficult guests
10
Experience For Mgr-front Desk, Americas Resume
- A basic understanding of Lean Manufacturing concepts and tools
- Maintains the residents front lobby and hotel front desk area, ensuring cleanliness at all times
- On-site shared housing available
- Process group room assignments and check-ins according to current procedures
- Lift 30 to 50 lbs. following appropriate safety procedures
List of Typical Skills For a Front Desk Resume
1
Skills For Front Desk Reception Resume
- Well organized and good problem solving skills
- Self-motivated, willing to learn new skills, and able to resolve complex guest/owner and associate issues
- Prior experience using ServiceNow, UltiPro/Ultimate Software or another HR System
- Have excellent organizational skill Rigorous
- Be empowered to effectively resolve guest situations and properly execute service recovery
- Multi-task and able to effectively resolve guest issues when they occur
- The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal technical skills
2
Skills For Front Desk Team Lead Resume
- Greeting guests and providing an exceptional experience for Specialized visitors
- Ensuring completion of paperwork, sign-in, and security procedures prior to admission into the hospital system
- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
- Walks all common areas of building to ensure building is good
- Experience at a branded hotel or some formal travel agency or related college training
- A valid drivers license and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy
- One to three (1 - 3) years of previous reception and/or call center/customer service experience in a healthcare setting
- Experience with obtaining medical insurance authorizations/verification
3
Skills For Front Desk Specialist Resume
- Experience of at least 6 months in hotel or travel industry setting or heavy customer service environment
- Cash handling experience with verifiable accuracy
- EPIC trained and OB/Perinatology/Radiology scheduling experience
- Clerical experience in medical / clinical setting required
- Related work experience, including data entry
4
Skills For Front Desk Associates Resume
- ICD 9 or 10 and CPT coding experience
- Cooperate with other departments, sharing relevant information
- Previous reception and/or call center/customer service experience in a healthcare setting
- Demonstrated knowledge of insurance payors including federal, state and private health plans
- Patient facing experience
5
Skills For Front Desk Shift Manager Resume
- Operate Front Desk System, calculator and keyboard 35 wpm
- 6 mos. to 1 yr. computer experience required
- Previous Night Auditor experience an asset
- One to two years previous experience in an line, supervisory or assistant manager position in food & beverage
- Experience with related systems: PCIS, IDX, EPIC, Cadence
- Previous experience in OB, perinatology or ultrasound
- Experience with Intergy and Urochart
- Direct Hotel experience in a front office position or at least 1 year
- One to two years previous experience in a line, supervisory or assistant manager position in hotel operations
6
Skills For Hotel Front Desk Clerk Resume
- Previous experience in a 4 Diamond or Luxury Resort preferrred
- Use of computer to operate various property management and reservations systems
- Carrying, pushing and/or lifting items weighing up to 50 pounds
- Communicating with clients and colleagues through email and phone and assuring that everyone is accounted for during the day
- Handling company inquiries, sorting and distributing mail
7
Skills For Manager, Service Center & Front Desk Resume
- Registering and distributing all incoming invoices and post mails
- Handling the main phone system, updating the phone list, directing calls
- Being the first face people see when they walk in and greeting them with a great attitude
- Overseeing and coaching staff
- Greeting and welcoming patients
- Registering and scheduling patient/client appointments
- Observing HIPPA confidentiality in dealing with callers and patients
8
Skills For Front Desk & Admin Manager Resume
- Keeping work stations clean and organized
- Starting wage of $10 per hour, with yearly merit based-increases
- Checking guests in and out
- Processing payments by cash, check or credit cards
- Answering phones to assist guests with reservations, questions and special requests
- Cashing out retail store purchases as needed
- Working knowledge of Opera PMS or other hotel systems
- Calling patients about appointment reminders
- Ordering more office equipment
9
Skills For Front Desk Lead the Seasons Resume
- Updating patient profiles with new patient information
- Going above and beyond for guest and teammate requests
- Filing & administrative responsibilities
- Ordering cake 1X monthly for company birthdays
- Keeping a track of the admin expenses
- Ordering stationery and other office consumables
- Organizing some events for the company (conference/party)
- Processing mail and invoices
10
Skills For Mgr-front Desk, Americas Resume
- Ordering lunches and refreshments for events
- Outgoing, friendly, and professional
- Driving when necessary. Ability to respond to emergencies in a timely manner
- Creating monthly newsletter
- Renting out golf carts
- Balancing of cash drawer
- Assisting with lab orders
- Preparing information for new joiners
- Booking meetings in Outlook
List of Typical Responsibilities For a Front Desk Resume
1
Responsibilities For Front Desk Reception Resume
- Two or or more years' experience in the Hospitality Industry
- The AYS agent is responsible for completing pre arrival checks, monitoring e channel reservations, and general administrative tasks
- Clearly communicate appointment/imaging information to patients at time of booking
- Check in guests at front desk explaining all facilities
- Position requires complete informational knowledge of Northstar and the surrounding area
- Assists the Hotel Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
- Assists Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
- Conducts telemarketing and/or sales calls to assist Hotel Manager with sales activities
2
Responsibilities For Front Desk Team Lead Resume
- Authorized to verify pre-approved room and their comping levels and is authorized to change incorrect information
- Monitors and controls access to the building
- Maintains a safe and secure environment throughout the building/property(s)
- Maintains and updates current information on schedules ensuring that patients are scheduled properly and appointments are confirmed
- Handle special administrative projects, including overflow work from department and executive assistants
- Greet, check-in and settle guest accounts while ensuring all service standards are followed
- Provides training for all new hires assigned to property
3
Responsibilities For Front Desk Specialist Resume
- Greet incoming guests in a polite and professional manner
- Answer and direct incoming calls on a multi-line phone system
- Maintain an orderly reception area upholding the consistent E by Equinox standards
- Receive and direct all visitors including vendors, clients, and customers
- Meet and greet visitors, directing them to the appropriate location
- Learn to create high quality marketing materials for agents, i.e.; postcards and flyers
4
Responsibilities For Front Desk Associates Resume
- Responsible for scheduling appointments and follow-up appointments
- Responsible for checking patients in and out
- Responsible for possessing referrals
- Monitors all incoming public traffic and assists with job applicants
- Respond to the needs of residents, families and visitors by providing immediate assistance
5
Responsibilities For Front Desk Shift Manager Resume
- Responsible for making copies, packets, etc. for departmental supervisors
- Able to work opening shifts and weekends
- Work afternoons/early evenings during the week
- Update new/existing owners' information forms in the appropriate system daily or as required
- Communicate with the clinic team, including manager, all patient precautions that the clinic needs to be aware of in regards to treatment
- Fax/mil all medical requests to the requesting facility or Physician, in accordance with HIPAA guidelines and regulations
- Knowledgeable for all aspects of Front Desk Coordinator responsibilities and provides training for new members of the division
- Provide assistance in managing the flow of patients in clinic
6
Responsibilities For Hotel Front Desk Clerk Resume
- Guarantee guests' privacy as well as escorting Guests to their rooms
- Knowledge of office management and basic bookkeeping, Quickbooks knowledge is preferable
- Responsible for scheduling, front office payroll and group maintenance
- Communicates fire, emergency and health and safety procedures in conformance with the laws having jurisdiction
- Generally, work is done in an office environment with pleasant working conditions
- The ability to accept training, instruction and change with a positive attitude is essential
- Be the face of Specialized from the moment a guest enters the building through their entire visit
7
Responsibilities For Manager, Service Center & Front Desk Resume
- Assist in the planning and execution of company events
- Beautiful working environments
- Patients needing treatments
- Provide timely and professional check-in/check-out services in accordance with established scripting and standards
- Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
- Complete assigned cashier and closing reports
- Participates in the preparation of the hotel’s strategic plan, marketing plan and goals program. Prepares Front Office Budget
- Controls and analyzes, on an on going basis, departmental costs to ensure performance against budget
- Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist guests with luggage and/or other personal items
8
Responsibilities For Front Desk & Admin Manager Resume
- Balance accounts to zero, including all rebates, paid outs and other misc. charges
- Familiar with computer systems and cash handling
- Assist with the research and purchasing of common area products and services
- Handle process servers according to Marcus & Millichap procedure
- Assist Operations Manager in the processing of sold and closed transactions when needed and be cross trained in all transactional processes
- Multi-tasker and works well under pressure with an outgoing personality
- Balance register and fill out proper forms at beginning and end of shift
9
Responsibilities For Front Desk Lead the Seasons Resume
- Assist with hosting birthday parties at the facility
- Perform general closing responsibilities
- Petty cash processing
- Greet guests with a welcoming smile and friendly demeanor
- Communicate and assist with housekeeping as necessary
- Responsible for forwarding phone calls to appropriate personnel for further assistance
- Responsible for cash bank, balance of paperwork, and monies
- Calculate figures and amounts such as discounts, interest, commissions, proportions & percentages
- To offer feedback to the Front Office Manager that would assist in conducting performance evaluations of associates in order to enhance their performance and to develop improvement plans for those associates who don’t meet standards
10
Responsibilities For Mgr-front Desk, Americas Resume
- Be self motivated and work independantly of others
- Identifying members and guests eligible for entry into the Club. Assisting with ID verification for Beano’s and Allie’s member requests for reservations
- Administer reciprocity program for reservation requests at Game Creek Club and Zach’s Cabin
- Special activities such as ski days at Vail, Snowshoe Dinners at Allie’s, etc
- Weekly events such as Ladies/Men’s days, Tour de Beav, snowshoe lunches, etc
- Hands on use of fax machines, copiers, mail machine, and printers
- Assist at other departments' front desks, internal and external, as necessary
- Trains employees on Company standards and job performance expectations when the Hotel Manager is not available
- Keep record of room availability and guest’s accounts, manually or by computer
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